ROBBERY. HORRIBLE experience, SECOND time! This is truly the second time they have stole money from me. The last time I came here was months ago, they forgot an inhaler in my online order, they didn’t check the order before giving it to me, and I’m an hour away before I realized. Called in, they offered no refund for the $50 inhaler, just a discount next time.This second time, today, I had another pickup order and their system was experiencing issues, I tried CanPay and it didn’t work (even having funds available), and instead of the employees offering solutions like switching systems or computers, I then offered try my debit card. Their POS system again failed, yet I saw the $123 transaction come out of my debit account immediately. The MOD called his manager and they said to give a 30% discount next time. Not the product, not a REFUND?? They have my $123, I have no product. Now, I have to dispute with corporate and hope I get my money back. Wish I never came back to this store. Their manager is clearly not an effective manager, their employees do not know how to operate a functioning store, or how to think critically. Go somewhere else like Sanctuary.
Chantelle is super helpful & answered any questions I had with a smile & was informative with ease. She wasn't afraid to ask her manager about a rewards question I had & she wasn't sure of & in turn my rewards appeared! Thanks soo much for your help today!! - Traci
Trent was incredibly helpful and sweet. I visited the store after having a major mouth surgery, so I couldn’t smoke and needed products that could just melt on my tongue without chewing. Trent was patient, kind, and sympathetic - not to mention, got me in and out quick which I was hoping for. This location has always been great. I’ve always adored all the staff and never had any issues here. It’s clean and bright everyone is always welcoming and helpful.Go see Trent though- he’s the best 😊
Marcus was awesome. Very knowledgeable and friendly! I can usually find over 30% here on the norm. Sign up for the email list ( like you should at all dispensaries) so you can always get the best deals!
Very friendly and knowledgeable staff. I was looking for a high THC flower to help with insomnia and Anthony recommend a good top shelf strain. It did what Anthony said.Very satisfied with this visit
Leo was great. My first visit. He was pleasant, knowledgeable and engaging. I will definitely return.
Anthony was amazing and super helpful. It was my first time at Muv and Anthony was super informative on everything and I received significant relief from my ailments based on his recommendations. Great place highly recommend!
In and out. Knowledgeable and he promoted your sales to me. Although I didn't buy anything that was on sale I enjoyed his knowledgeable service.
First visit was not too great. 2nd visit was amazing yes I was offered not 1 but 2 preroll for 1st visit dislike and saved for next visit as I did have a limit... Saved big... I recommend this place over anywhere else...
Not my usual MÜV location, but I was in the neighborhood. And not that my MÜV people aren't friendly, but the people at this one are ridiculously nice and upbeat. And seem to have a little better inventory than my local. Definitely recommend. The parking lot is a little bit annoying. I guess you can't have everything. Where would you put it?
I am very hard to please and MÜV knocks it out of the park every time. Everyone is super friendly and knowledgeable. I have been coming here for almost a year and haven’t had a bad experience. I have to give Zack a shoutout. He explains everything very well and does not judge if you don’t know what something is. Very comfortable environment.
Any MÜV that I've been to and (I've been to a lot of them) has given me great customer service. they always have a solid selection their knowledgeable at this particular store I had a rough experience one time it wasn't bad it was rough and at the end it was fine I came back in the next day in the manager was working and he pulled me aside and he's like I just want you to know that if anything is ever wrong or out of place you come and find me and I will fix it that alone in addition to solid customer service and good deals good flower solidified a customer for life at least at this location
I just got my card last week and I’ve been to MUV twice. Love the layout. Convenient stop for me. Staff has been super nice and helpful both times. Joe was super friendly and knowledgeable and helped me out yesterday with some solid recommendations when I stopped in without any real plan. If you’re into vapes I highly recommend the dart pods. The battery is great and the flavor of the carts is like nothing I’ve tried before. The first 3 visit discounts are solid also.
All the staff are awesome and prices are great! I would like to shout out Trent he did a wonderful job helping me decide what would work best for me and explaining all my options very friendly and knowledgeable! 10/10 will recommend
Zack truly went above and beyond. I’m not one to really write reviews but this one is warranted. I pulled a muscle in my shoulder and came in with a lot of pain. Zack provided amazing recommendations and more importantly he was able to explain why he was recommending what he was. Thank you!
Really appreciate the extra time taken for us to add to an to a pickup order and bring a new customer in. Fantastic customer service skills. Love the deals we both got and will be back soon.
MUV always has competent staff but Joseph went above and beyond to find out what would work for me. Helped offer me some alternatives to the ones I requested but not pushy nor did he try to upsell. Overall great experience.
Quick and friendly upon arrival. Got me into their system while I browsed their menu online. Everyone made the visit enjoyable.
If you looked up service in the dictionary it should be a picture of the staff,These guys get it ! always happy to help, knowledgeable and products are amazing as well haven't purchased anything I have not liked love going here regularly
This is such a great muv location - staff is always friendly and handle my express orders with ease. They go above and beyond! I wish I could remember everyone’s name but shout out to Emily, Marcus, and Joe for this last visit! One other gentleman in particular who’s name I did not catch unfortunately was incredibly helpful as well. Keep up the awesome work, guys!!
Edit 11/14/22- Emily A got me checked out quick, very sweet friendly and knowledgeable! Even helped with a dispensation issue in my accountThe medtenders here always go above and beyond. Not only is this one of the friendliest dispensaries I've visited, but also the quickest in an orderly way.
I have been to 7 different MUV in the Tampa Bay area. This location, Clearwater - Roosevelt, is by far my favorite MUV dispensary. The property is easily located, and shaded. The entire staff is very attentive and willing to answer any questions concerning their products or the Florida MMU program. It is a happy place to get your medicine. MUV is also the only place you can get flower cups, currently, so I really do appreciate this Roosevelt location being close to my house ! The staff there is attentive and professional. Anthoney likes to listen and does his job well, The selection over the years has been impressive, industry leading stuff always on sale
Staff members were very welcoming & helpful as soon as I entered. Little wait, but it was late in the day on Friday sure there are less busy times. Marcus was great, informative, pleasant, & very good people skills which is very important in his line of work & to me. It was my first visit & he made me feel very comfortable & like I was a regular already.
Marcus and Austin are seriously the best! I choose MUV because of this staff. They always know the answers to my questions, are always right on recommendations and truly kind. It’s hard finding a place that makes you feel comfortable and feel open to ask questions. This is the place. Ask for Marcus or Austin when you go!!! 💙Always quick with online orders, and when I’m in the store, it’s nice to see a friendly face to help!
Leonard was kind, patient and extremely knowledgeable about the products. Just happened to stop in on a rainy day and was nicely surprised by the service. First time at that location, but I’ll be back! Thank you Leo 😊
Thank you Marcus! Your awesome.This is one of the best locations around. The staff is super awesome they're very knowledgeable the right direction for specific things that you're looking for. Absolutely love this location.
This is by far my favorite shop. Everything I've ever received from here was great. They are very knowledgeable, very nice. High quality products. I especially love their RSO, vapes, and chocolate.Every single time I've been here, everyone is extremely friendly, and all have given me great advice. Leonard is fabulous...... As is all the people there. I've never had a bad experience.
Top notch from the moment I walked through the door to purchase of products. The waiting room is relaxing and the gentleman at the front desk was so easy to talk with. Top compliments to Leo as he listened to my needs and we landed on some great products. The entire staff was very informative and answered all my questions. Highly recommend Muv - Clearwater-Roosevelt as they now have a long term customer! Outstanding experience.
I would like to recognize the following at Muv@roosevelt:Managers:Trent and ZackThe Muv staff:Amanda,Austin,Emily,Leo and Marcus. I can only tell you these individuals kept me from going down a dark path.They have me set up to be enjoying life finally at 72 yrs old. I feel as though they got me to hit the reset button.Just saying thank you is just not enough. I was a nurse 40 yrs. retired and just got the best gift I could ever get."THANKS FOR SAVING MY LIFE TO ALL OF THEM"❤️
This was me second time going to Müv and I was reminded why I loved them so much the moment I walked through the door. I had my toddler in tow and he can be a handful, he immediately took a bee-line to start exploring and the very sweet girl at the front desk asked if he would like a toy. He stopped dead in his tracks and ran over to her, she gave him his little toy and he was beaming. I got inside and Marcus helped me out. He answered every question I had and was super thorough with his responses. I picked up a few things because they were having a good sale, the prices were great even without the sale though! Anyway, highly recommend this place. It is the best of all the dispensaries I’ve visited thus far for customer service, price and quality product.
Emily is an awesome bud tender. She always has great recommendations and has a great knowledge of the different strains. Helped steer me to some great discounts as well. Thank you!
This is one of the best locations around. The staff is super awesome they're very knowledgeable the right direction for specific things that you're looking for. Absolutely love this location.
Very professional and good pricing. Their new patient deals along with compassionate staff sets this location aside from others I've visited. You can't go wrong here!
Cool atmosphere dudes. Cool employees dudes. Excellent medication dudes. Excellent parking dudes. It's awesome dudes. Emily was knowledgeable cool excellent and awesome dudes.
Excellent & friendly service every time I come in & quality of products is 🌟🌟🌟🌟🌟(5 Stars)! Amanda is AMAZING.Great location, great products & even better budtenders!
I want to start off by saying Amanda is super friendly and always so helpful when I visit this store. However, the management of this dispensary is terrible! Employees constantly on their phones in front of customers, crowding around the managers office, and the newer associates, with the exception of Amanda, have zero personality and do not act very helpful. I miss the old crew at this store! This location could use new/better management for sure.
I’m unsure if this review is for Austin or the Roosevelt dispensary. Either way five stars doesn’t really do anyone here justice. Knowledgeable, friendly, and upbeat. You’d be hard pressed to find better customer service anywhere in the state. Thanks, guys! This is the only dispensary I visit anymore.
Just enjoyed my Wednesday 30% off for being a veteran! #lovediscounts
Friendly and knowledgeable staff that are really helpful. Display is very helpful pricing is very reasonable. They also have many types of discount. My first experience with the staff will definitely keep me coming back!
Great customer service. I got off work late and wanted that days special. I got there 2 min before close and the helped me with everything. MUV is one of the best dispensorys. I have been to 3 different ones and all 3 gave me great customer service!!!
I decided to stop here after work for some relief, I checked in and asked the front desk if I could use the restroom before anything, she feigned cluelessness and asked if I could wait and ask once inside. Ok, no problem, I totally get it.A nice gentleman greets me and shows me the 2nd booth. I ask him is there a rest room? Sorry sir, It's out of order...I make my purchases and tip the young man, and leave cause nature's calling. I pull out get to red light and check my bag and realize they overcharged me. I double back quickly , they made me check in wait 25 minutes while they check the video..... I felt like a criminal with a full bladder. Finally after realizing their mistake, they make it right. No apology from young man who disappeared. (Probably using the restroom)I used to like this place. But they lost me..
Love this location. Great staff members. I love how they always have deals unlike the other dispensaries.
This is my favorite dispensary to visit. The staff is so very friendly and remember your name. It is so lovely to be known and have such TLC from the staff.
So far Taylor @ the MUV on Roosevelt was the most friendly, obliging, and helpful staff member of any local dispensary I've been to. Overall the entire staff is very helpful. Thanks, You guys/gals are awesome!
So far Taylor @ the MUV on Roosevelt was the most friendly, obliging, and helpful of any local dispensary I've been to. Overall the entire staff is very helpful. Thanks, You guys/gals are awesome!
I ordered a delivery from this location a few days ago. My delivery was ready a day early , and they called to ask me if I wanted it a day early, which was great. When the delivery arrived, I asked some questions about the products and the store in general. The delivery woman was very nice and answered all of my questions and concerns happily. I hurried indoors with my new treasures. I was very eager to see how my first time experience with these new to me products from MUV would be. I had not tried this administration route from here before. Sadly, there was an issue that contradicted what I was told by the delivery woman. I called the customer care line, and their resolution to the situation was terrible. I was very, very disappointed with MUV in general at this point. Much later in the day. I decided to try calling again. The representatives are extremely polite and seem generally concerned; however, the resolution given by the management was simply for me to go to the store myself and "see if they could help me." I am disabled and cannon drive. It cost me around $ 25 to $30 to get there and home again with Uber. I reluctantly took the problem products to the store. I was pretty sure I would be walking out angry and swearing off MUV forever and a day. I arrived and was greeted by the same woman who delivered my order. She assured me that the management would fix the issue. I think I had to wait an entire 2 or 3 minutes before a manager came and got me. The longest review ever made shorter here (thank God, right). The manager took care of everything for me quickly and happily. The resolution offered in the store was great. I would like to thank the manager who helped me with resolving the issues beyond my satisfaction. Maybe I am just well aged, but I still feel that a company should stand behind their products. I also like a company that proves a customer forward attitude. My third visit to this location and I left happier than the first 2 times.
So happy for this new location. I stopped in today for the first time. I was immediately greeted and welcomed. Staff very knowledgeable and helpful. Answered my many questions, made recommendations, and took time to explain everything. Fantastic customer service!
Prior to Halloween this place was amazing and regularly had deals that helped me out.It was so good that other than another place very close to me I never had the need to go anywhere else. The month of November, not so much! No deals that interest me and no on sale category. I feel like I've been left hanging by my regular so time to try some other outlets.
First time there I was greeted by welcoming staff and directed to the things that personally worked for me. Great place with quality products. That guy Austin showed me everything I need to know and I’m great full. Best dispensary ever.
The Clearwater-Roosevelt dispensary is the best in my opinion and coming here is a pleasure! The entire staff are very informed and so very nice and Amanda has always given me good advice and answers. I also think that MUV wins.
Always met with knowledgeable and pleasant staff, and while I'm always in and out with the convenience they offer, it's always an enjoyable interaction. Today was no different. Thanks Marcus and everyone else at the Müv Clearwater-Roosevelt location!
My favorite dispensary! Knowledgeable and super friendly. Great stock!
New to the area. Came in from a recreational state and am very pleased with how they do business, all the product knowledge and actual products they have. Was super happy with all the recommendations I received and all the products I got. Definitely going back when I run low.
Such a wonderful dispensary. Not only are they friendly and helpful, but they also honor discounts and even help you find discounts. I prefer MUV over all other dispensaries.
Wonderful service wonderful pricing wonderful selection products. I recommend , I am team MÜV !!!!!
Nice folks and great selection of stuff the other dispensaries don't have. Very high end flower.
Amanda was super helpful! Staff there is always very friendly and informative and keeps me wanting to come back to this particular location each and every time. Thank you guys for everything you do I've never had anything less then a five star All Around positive experience at your store.
Love this dispensary! The staff is super friendly & helpful! The products are awesome too! My favorite is the shatter so far & it's cool too that they do discounts😎Thank you!😊
You walk in the door and everything they sell is on a big screen with all the info.. No need to ask questions. Very friendly,knowledgeable staff. This is the best dispensary.
Highest quality and large variety of strains and products. Best prices. Excellent customer service. Cheney is so helpful and amazing!
I kept hearing that this location is the best dispensary around and now I know it’s true! Amanda greeted me at the front desk and was super friendly and welcoming. Kim was my medtender and she was so kind and extremely knowledgeable. Her customer service is on another level. It was hands down the best experience I’ve had as a customer anywhere, not just at a dispensary. This dispensary is doing everything right. Others should take note.
By far the best dispensary that I've been too. Everyone yes extremely professional and kind. Can't ask for anything better
Great staff!! So helpful and friendly!! Chaney...sorry if I misspelled your name... just a ray of sunshine! Super sweet and helpful! Will definitely revisit!!
this place is amazing from literally the second you walk through the door! Amanda was extremely helpful and explained everything that was needed to know. the atmosphere in there is awesome. so happy i stopped in. safe to say i’ll be coming here instead of trulieve from now on! the quality even smokes better 🙂
They are so nice here. Top quality product and they always save me money 💵. I can't be mad about that!Love the shatter and RSO. The flower has been very good lately.
The BEST dispo, hands down, in the area. We can find medicine at other locations, yes, but what ALWAYS brings me here FIRST is the customer service. No need to name a particular associate, because they ALL ROCK! Y'all others need to take a hard look at what you think is customer service... eventually this market won't be a "vertically integrated" one & we'll remember ALL the true lies we were informed of.
I placed my order online for pick up. The staff was great, they answered all my questions and gave me a bunch of information about the products. Overall the store was very clean and the whole experience couldn't have gone smoother. Definitely will be coming back.
An absolutely amazing staff and location. I received friendly and knowledgeable help from the moment I walked in the door, personal one on one assistance answering all of my questions and helping me pick the products that would be most beneficial to my needs. I would recommend this dispensary to any new patients or seasoned vets.
Cool store, great staff, always kind and knowledgeable. Soft Chews are great tasting, and I love Tropicana Cookies. 💚💚💚
I wouldn't go anywhere else for my medical cannabis needs. Every single one of the staff is very knowledgeable and listens attentively to your needs. They are not there just to sell you a product, they are there to help you and help you they will! No one has ever been curt or rude. Each one answers any and all the questions you may have. No matter how long it takes... YOU are their priority. And I absolutely love every single one of them that I have come in contact with! I highly highly recommend MUV Clearwater and Palm Harbor!
This is also one of my other favorite medical marijuana dispensaries. This location is very new and it is a lot closer to my house which makes me much happier. The Muv also has great products. The staffer is very informative about anything that sold at that store so if you have any questions go online and do your research, you can also do an online order for pickup, you can also chat with a live person, or you can call or go in store. I love the variety of strains that they have and that they're not wimpy as well. They too are getting a lot of new restrains out anywhere products out that I really enjoy.The store is always super clean, the staff is always amazing, polite and courteous, and super informative and helpful. I enjoy going to this Muv location every time I go. I highly suggest trying Muv and it's products. I'm a very happy customer. Thank you for everything.
Love MUV and happy to see the Roosevelt location open. Brandon was very knowledgeable about the strains and helped me find a new favorite I’ve never tried. Everyone else was very friendly and helpful too, go check them out and see for yourself
This was the best experience I could have asked for. From the minute I entered the Roosevelt location, you could feel a great energy, a cohesive team that worked together to make the customers feel welcome and pampered. Honestly, I felt like I had taken a trip to Disney! The staff was well trained, professional, and very relaxed and at ease with the clientele. I wanted to stay! I received solid advice, purchased A bunch of great products and really enjoyed my time there. This is the only location I will return to! What a team!!
Staff was very friendly and informative... my first visit but definitely be back soon!!
Awesome store, awesome staff. Dog friendly and have some amazing concentrates and flower!
This is a new store that just opened. The staff there really knocked it out of the park with making sure to leave a FANTASTIC first impression on me. It went beyond the usual "hello, how are you?" conversation and was really about getting to know my likes and things I needed to stay away from. For being a new store everyone took their time to be well educated on the products to answer questions and as a newer user I appreciate someone who can tell me about the products and even give me personal testimonials.
Nice new store. Friendly staff that is knowledgeable and helpful. Hard to make a left turn out of the drive on to Roosevelt during rush hour.
Awesome fast service on opening day. Michael was super helpful