I have always loved the people that work in MUVs . I reinstated my license, I met someone there that was truly amazing. Blake, he was so comforting and socialized with me and walked me out. OH and they had my favorite strand still....🤗
Cartridges quality are very low. This will be my 3rd defective cat in 3 months. This has put the cost of doing business with them far higher than other places. I know they don't make the things there it just sucks I'm out $100 because of no return policy for obvious reason. Sorry but I have to shop elsewhere. Have been using muv and another place and the other place is cheaper and never have got a defective cart yet.
Blake is by far my favorite person ever at MUV! His outstanding personality and excellent customer service skills always has me coming back with a happy memory and experience!! He should get a promotion 😊
Great customer service. Fast and easy. Product is 👍🏾, great military discount. And shout out to Brandon. He was awesome!!!
My visit today at MUV at the Colonial location. with Jesse was great as usual. Jesse is a perfect gentleman and always available to answer questions and help me with all my needs. Thank you MUV for the great discounts as well.
I appreciate all of William’s help on my first visit to MUV! He was courteous, informative and extremely helpful!
My 3rd visit here and they are attentive and friendly. Brandon took care of me today he was nice and knowledgeable. Ty see ya next visit.
Brandy was extremely polite and helpful, she even took the time to open the door for me! I’ll definitely be back.
Every visit is a great experience! They always greet you in a pleasant manner and the wait is never too long.. They also have great quality in their products! My favorite dispensary. Oh yes shout out to Diego and the brother with the dreads in the drive through lol I don’t know his name but great customer service! MUV colonial
Let me start by saying I love the effects I receive from the MUV products! ❤️ Next, let me admit my ignorance. I did not understand 1/8, Sativa, Hybrid, Indica,etc.... until today. I placed an order online and had and issue with my promo code.I called the 888 number and was blessed enough to connect with Brianna Alden****. Wow, she is absolutely incredible! Not only did she help me with gaining a better understanding of the products, but she was also able to find me the best deals by taking advantage of the current offers.Thank you MUV for having very pleasant, smart LIVE people available to help those of us who aren't knowledgeable in this area. Brianna took my anxiety away and made me feel comfortable about my ignorance with these products!
I love this location/MUV more than any other store around. They have the friendliest staff, and they are ready to answer every question you might have. 5/5 Great Team
Wonderful with helping get what I needed and also giving me amazingly a lot new offer I had yet not tried
Cierra was great. I got some really good advice on products and was very happy with my purchase. This place has some really great customer service all the way around. Thank you!
Brandy was dope! Took her time with me to tell me about the products they have and made sure I got my discount! Super quick and easy
Save yourself some trouble and go to grow healthy scumbag tactics and excuses as to why they won't expend the effort to fix their screw ups. Crazy how you guys would be willing to chase a 200$ dollar every other day customer into the arms of another dispensary over something so petty but alas....
Excellent customer service and great selection! The people who work there clearly love what they do as it totally shows. And their expertise is beyond reproach!
Every one from the front Desk person, to the other workers so nice so professional, they have answered any questions I might have never made me feel anything other than grateful there Strains are amazing thank you guys for doing such amazing work...
What a great staff and management team! Thank you to the MüV crew for going above and beyond to make my shopping experience today so excellent! 👏👍🔥
Aaron was very knowledgeable and helpful! His kind demeanor and personality made shopping at MUV enjoyable! The other staff was very helpful as well! Awesome team work!
Austin is amazing! He is super knowledgeable about the products & gave amazing suggestions that were perfect for what I needed. I definitely recommend 🙂
Audrianna was very helpful! In and out quickly while still providing great service, thanks!
William in the drive-thru was awesome! Consistently good customer service from everyone at this location. Just need to get more variety on the menu!
Great store with the best variety.Staff is amazing, especially the general manager Audrianna! Very helpful and amazing!
Diego is the employee that every company needs. He always been very attentive and always help me. I'm very happy with the way he has treated me. Thank you.
Brandy was very courteous and friendly. She is also very knowledgeable of the products available and was very helpful in my selection of products. Really enjoyed my experience with her. I would highly recommend MUV with family and friends.
Brandy was great! She was friendly, happy, and has wonderful customer service! I will be back for sure!
I use to order here all the time, but then I stopped getting my online orders filled until I arrived at the store trying to pick up my order. I would place my order the night before get a text saying my order was received and that’s it no other messages, nothing saying my order is being prepared or ready. What’s the point of placing an order online if your not going to fill it and just ignore online orders.
Jesse was awesome. Answered every question I had with knowledge and professionalism. He really knows how to relate with his customers. I’ll be back!
This was my husband and I first time going to this dispensary. The employees were rude and not very informative. We were there 5 min and left. We would rather spend our money at a place where they are nice and informative. Trulieve is awesome and so is their staff.
This was my first time trying out MÜV and I was purchasing just one item. When I inserted my card and entered my PIN into the system it showed an approval code. For some reason, this threw off the staff members and they asked me if it already charged my account. I told them yes and proceeded to show them on my Chase app that the transaction is now pending but they said that I need to re-insert my card and PIN because it didn’t go through. The only reason why the card reader provided an approval code is because the system ran out of receipt paper. The staff told me that I could call my bank to resolve this situation so I went to the bank only for them to tell me to go back to the store who caused this mistake. With no time to go back to the store, I instead contacted the support team online and they said have a $60 store credit but I just wanted my money back because I got other things to pay for. I asked if there is any other way that i could get the money in cash or back into my card and I get no response from the support team. I go back into the store later in the week and they told me that there is no way that I could get my money back. This is my first and last time purchasing from MÜV. The only good thing about my experience with this shop was the excellent customer service provided I just wish this could’ve been a different outcome.
Müv has the best products. Found a 31% strain here once that was so awesome 😤. Typically I just buy their carts though - which are always an excellent value at $45/.5gFurthermore, the service is great. The girl that assisted me both times I came in to this particular location was super sweet. She didn't even seem bothered by my awkward rambling about vaporizers. The folks at müv always have great product knowledge and can offer recommendations.If you are a cardholder in Florida, this is the place to go.
Only been in twice as I am a new patient. Both time were fabulous, I love that the employees take time to educate you with no attitude! Thank you, your worth the drive from where I live! MamaBear was Amazing... I thank her for her patience with me.Sandra Wurm
Great products, good prices and amazing people. I will definitely be returning to this location. Jesse in particular did a great job in directing me to some items that are top quality and very affective. I’ve heard great things about him as well from another friend who visited in the past.
I’ve never had a bad experience at this location until today. The service was amazing as always. Unfortunately when I got home and opened my product to use it, the product looked like half of the quantity it was supposed to be. Still the best place in fort myers in my opinion, but I’ll definitely be checking my stuff before I leave from now on.
Honestly best dispensary in my area. The people there always remember me no matter the the time between visits and always leave in a better mood then when I came in. Also I wanna state that not only is Diego an amazing employee but every MÜV Crew member that works at that location is just outta this word amazing. As I stated before I always leave in a better mood then when I started.
Super nice personality and very knowledgeable. He explained and guided me very patiently which made my experience spectacular. I will definitely return.
Audrianna was excellent. She was very knowledgeable about products, didn't hesitate answering any of my questions and shes genuinely happy to be there and to help. Great asset to your business. Not all dispensary experiences are created equal. Thanks Audrianna for being fab at your job, keep up the great customer service!
I don't give a 4 lightly. Awesome customer service. Or at least 80% better than where I usually go even without the handicap ramp which I'm used to having to wheel around.
Aleshia, Diego, and Sarah are great, and everyone else at this location is always really nice and patient! They don't rush you and are very knowledgeable. I come here frequently and have never had a bad experience.
I forget the young lady's name that helped me out.But was first time there easy to find and great people there. Good friend told me to try it I'll be back
Audrianna was very knowledgeable and helpful. Super sweet and made it quick and easy lol I get in and get out. I love this location also because it’s close to home. 10/10 recommend
Great customer service. Jesse is very knowledgeable of the products in the store. Definitely helpful and positive minded. I would highly recommend coming to see him for any ?s you need. Definitely will look out for your best interests.
I was waited on promptly. Aaron was polite and helpful responding to my questions about which products were most suitable for my needs.
This place knows how to take care of their veterans! I love how knowledgeable the staff is regarding my medical use. This is a great place to visit and their products are all "premium".
The store is ALWAYS clean, neat, organized, inviting, and smells great! All the employees are friendly, knowledgeable, professional, and go out of their way to make sure you're satisfied with your purchase and that you had a pleasant shopping experience. They make you feel right at home. Always a pleasure! My favorite MUV employee is (drumroll please)...: LUIS!!! He truly knows what customer service means, he goes ABOVE and BEYOND to make sure you're happy, he's ALWAYS pleasant and ready to help! I appreciate him in the store and on deliveries. Thank God for Luis! 😊 Keep up the good work MUV team!
Jesse was very polite and great with customer service definitely will be back. Quick and efficient thanks again Jesse. Keep up the good work
You know normally I’d just consider the kindness and warmth of folks working in a Muv location to be part of the experience. When Aleshia (and I didn’t catch the name of the man at the desk) greeted me at the door, it created the experience. They were so damn nice I almost wrote it twice! And it didn’t stop there, because the product knowledge and listening skills this dynamic duo demonstrated made me wish that I was about to smoke the plant medicine again for the first time. Their patience and ambassadorship to a world of healing and fellowship in wellness await…so go see them…and listen too!*After reading a few of the comments below…it really does seem like this location has tapped into something special. I hope you continue to bring this type of experience to the world…and big kudos for your hiring skills…take care of those people!*
My experience with Aleshia was wonderful. She was very helpful and any questions I had being a first time patron were answered and explained easily so I could understand. I will be going back, and thankful for the ease of their location.
Incredible experience everytime. Best staff, best product hands down. Would recommend to everyone! Go see Jesse and let him bless you, trust me. This place is undefeated from all sides.
Brandy was fabulous! Polite, friendly, knowledgeable and efficient. This is a employee to promote from within and make sure she gets a sufficient raise to help her out with the inflation we're all dealing with.
Always a great experience at this location. Team members are knowledgeable and always have great recommendations for your needs. I always recommend this location to all I come across. Thank you for making every experience delightful.
MUV of Fort Myers is one top notch dispensary! I recently returned from the hospital and have very strict restrictions. Even though they have been short staffed, etc… they went out of my their way to make delivery available for me. I had my order within an hour and a half. The staff is professional, caring, knowledgeable, simply over-the-top! Alicia is extremely educated in her field and has been a godsend as I have begun to use medical marijuana. Thanks to each and everyone who I’ve been in contact with at the MUV store in Fort Myers!!! You’re the best!
Logan, phone rep at customer service number, deserves praise and kudos. I needed Guru Flower for my chronic insomnia and both Bonita and Fort Myers were sold out. I was facing a 48 minute drive to the Cape Coral store. So Logan looked to see if any was in back inventory at Bonita and FM. Nothing, and that’s where most employees would have stopped. Not Logan; He said hold a minute and CONTACTED both stores and sure enough the FM store had it. He saved me 48 minutes driving time and was so pleasant. It was refreshing how he was so courteous, patient and in this age of worker problems, you have an employee that stands above the rest. I sure hope you tell him about this review and put it in his file.
This team is always positive and welcoming! Never had a bad experience in a few years going there. Mr. Lee has helped me personally many times and is such a genuine, knowledgeable, down to earth gentleman. Go check them out!
This girl is fantastic! She greats you with a smile every time you come in. Today the power went out and she kept us entertained! We heard her sing. That girl can sing!! See you next time love!!
Alisha was a huge help. I injured myself over the weekend and had been to a doctor. I was hobbling around with my faux cane and she was so nice.All your employees are nice but she went so above and beyond!
We always get superb service. This time, however, I had a lot of questions about some products I haven't tried yet. She was great! Knowledgeable and patient. Hope I get her next time I come in to make a purchase.
I was waited on promptly. Aaron was polite and helpful responding to my questions about which products were most suitable for my needs.
I love Fort Myers Muv. My purchases are always quick and without problems. Brandy helped me today she is very professional, knowledgeable and helpful. She answered all of my questions about the products and the new Mmu 35 day rule. I’d give Brandy a 5 out of 5. As always I had a great experience.
Jose was very helpful. He answered all my questions. Muv definitely meets all my needs.
As a visitor it is absolutely useless. Can't say nothing at all, just stare. Can not have your phone in your hand at all. It's absolutely ridiculous. Good thing pharmacies don't do this when you pick up your Vicodin......
Flower products, although very nice, breaks into dust a day or two after opening the container. You never know what kind of quality flower you are buying until you get it home. They do have some of the best strain specific RSOs. Check them out.
They brought back Gold Concentrates. It is the cleanest Concentrates that you can find out on market. Gold is what I love about Muv. If you use Concentrates and try Gold you'll understand what I am saying. Now they have Keif & its like their form of bubble hash. IT IS BETTER. BEST CONCENTRATES IS GOLD & KEIF. GO TO MUV IF YOUR A CONCENTRATE PERSON. BEST ON MARKET!!
They brought back Gold Concentrates. It is the cleanest Concentrates that you can find out on market. Gold is what I love about Muv. If you use Concentrates and try Gold you'll understand what I am saying. Get dry sift rosin back and it would be like I met them 3 years ago. BEST CONCENTRATES IS GOLD!!
Not bad just a little pricey but not bad could use more inventory but not a bad place
This place has the best strain, Guru. The flavor is amazing. This is by far my favorite flower out of every dispensary in Florida. Friendly and knowledgeable budtenders. Dont forget to use your first time discount. And try the Guru. Trust me. Nothing else is town like it.
Was given wrong orders on 2 different occasions. This first time wrong flower that I ordered. Called Corp office line and left complaint but never heard anything back. This past time not only was order wrong but it had someone else's name on it. Med tender failed to even take product out of bag to make sure he was dispensing proper meds. I just get told I'll let manager know but don't know. This has happened only at Ft. Myers location so I'll use Bonita and Cape Coral from here on out.
I went through the drive-up window at the store in Ft. Myers and the cashier short changed me. When I called him on it he said the register did not have proper change. He said if I wanted it he would have to go to another cashier. Why didn't he tell me before he kept my change. Why should I have to pay for their coin shortage? I went inside, the manager was rude and confrontational . I asked him why the cashier didn't tell me ahead of time, he said they don't tell every customer they're going to short change them-??? Count your change! I'm calling BBB. The manager defended his money grabbing cashier. Count your change!!!!
The people are very nice and caring. They are also very helpful in picking out the different marijuana.
Great Experience. Complete menu on line so I had an idea what to get. A complete shop carries everything you can think of. Very helpful and knowledgeable staff guide you one on one with your purchase.
First time customer. Wasn’t let down at all. They have a great facility with even greater products. It’s a Shame I was going everywhere but here* for so long. But I can definitely say I’ll be going back! The flower is incredible!
Easy to get to off I-75 service was great also was informed of the discounts in and out within 10 minutes
Staff is fast and friendly. No wait time when I went. Prices are reasonable.
Great dispensary! Knowledgeable and friendly staff. Line always moves quickly and I love that there is a drive thru! Products are consistent and I love that they offer an industry discount 😁
Simply awesome. Staff very knowledgeable and fun to deal with. Been to other dispensary's and none come close. Keep up the good work!Shaun @ Real Deal Tire.
This is a great place! The nice people who work there always take their time with me. Jenn is great,she helps me remember what previous purchases I've made that I liked. Thank you Jenn!
Chose MÜV dispensary after reading many reviews and the high ratings MÜV got. My first visit, I was assisted by Gennaris who was incredibly helpful and patient with me. The whole facility is clean, bright and efficient. The staff is so friendly.I can understand why people choose MÜV!!FIVE STARS!!!! ⭐️⭐️⭐️⭐️⭐️
The whole atmosphere here is amazing. They are very welcoming and help you out as much as possible. Great advice and recommendations from the staff, they're very knowledgeable and help you feel relaxed from the minute you walk in.
My first experience was great loved the vibes very friendly staff. And the girl at station 6, i don't remember her name, today was very informative on everything. I ended up with a pretty good outcome 😊
Very pleased with Jeff and his knowledge. Very nice. Thank you. Also went again today and Steven was awesome and as promised my order placed yesterday was ready on the shelf for immediate pick up, thanks jeff!!
Fast, efficient, clean, and friendly. Amanda is always there to help me with a smile. I have been a medical marijuana patient since 2018, and always enjoy her enthusiasm and education. Just when I think I know enough, I learn something new! Products are very helpful and high quality.
Believe the man's name was Alexander. Very professional very knowledgeable happy to be working you can definitely see he has a passion for his job. I hope I have your name right. He was a African American gentleman with dreadlocks. But I have to say he gave great customer service and the staff is always Pleasant and the environment is always clean and professional.
We have ordered from the Ft. Myers location but are VERY happy to see the Cape Coral MuV location open at Santa Barbara and Veterans Pkwy. I don't use myself, but do pay the bills and have found their business to be professional, courteous, and most importantly (for me) HONEST about their discounts and pricing. My wife of 45 years has a plethora of health problems and has found her medical marijuana card just what she needed to sleep at night. The staff has been exceptional with recommendations and helping select the correct product to achieve her needed goal for pain relief. Their discounts are market leading and they have ALWAYS lived up to the stated offers (I can't say the same for the competition). 25% off the entire order for Christmas was just what the doctor ordered to make my wife's holiday merry! They do have free delivery as well but with the online ordering and customer support you can confidently order and just pop in for pick-up. Glad to see them doing business in Cape Coral.
Came in and was greeted right away, they are always so friendly here. Alex and Dan were also very helpful with what I was looking for. Alex did a great job at explaining the products to me, I got something new that I haven't tried before and I was happy to get the explanation, thanks guys!
Best dispensary in Lee county!!They even have a drive through that is extremely convenient for me since I have a newborn and a 5 year old. They’re always with me so it’s hard to go inside.I’ve bought weed from so many local dispensary’s. Nothing compares to MUV.Exceptional customer service and outstanding flower quality!
MUV, you rock!! The employees at the Ft. Myers office were professional as well as knowledgeable.I had one issue which was professionally handled by staff (Lexi and Dan) and a phone call from Regina who I really enjoyed talking to.So kudos to all the above for your excellent service and thank you for making me happy.
Best dispensary in Lee county!! Prices may be higher than other dispensary’s but only because the quality is on point.They even have a drive through that is extremely convenient for me since I have a newborn and a 5 year old. They’re always with me so it’s hard to go inside.I’ve bought weed from so many local dispensary’s. Nothing compares to MUV.Exceptional customer service abs outstanding flower quality!
I am a huge fan of this buisness. High quality product ,and Very High Quality customer service. MIKE has gone out of his way not only to be polite ,but also make himself accessible for questions or information. The whole crew is very friendly and the drive thru option is awesome.
Friendly helpful staff, quality meds
products are good and a fair price
I had a great first time experience at this dispensary. Helpful and professional service.
Love the drive thru feature, super convenient
Fast service the drive thru window is a life saver, cape coral liberty health sciences should utilize there's.
The Fort Myers location is FIRE!! Wonderful staff and Amazing Management!!! My questions are always answered with honest opinions and/or helpful tips. I am ALWAYS greeted as if I’m a family member, rather a customer and that is much appreciated!!! Y’all have made a loyal customer out of me... THIS LOCATION TRUMPS ALL!!
Very good atmosphere and friendly crew. Dan was my med tender.
Usually have an abundance of products for you to choose from, which is awesome!Little to no wait time!Always fast, friendly and knowledgeable representatives with smiles! Great dispensary and is why I keep coming back!They actually take the time to explain products unlike other dispensaries in the surrounding area. Thank you MUV!!!
Every time I come here everyone here makes me feel at home and always answer all my questions. Isaiah is awesome he always makes it a pleasure
Great dispensary, highly recommended especially if you like high end products
Isaiah Bice was very helpful and knowledgeable of the products. I will be back to this clinic solely on how I was treated by him.
Good staff at this location who provide excellent and proffesional service. Very clean and modern interior, with a great menu in the waiting room. Staff always take the time to make sure everything is in order before you leave, so everyone is happy.
Very nice dispensary. The staff is very helpful, and friendly, and the flower I picked up was fantastic 😊(Golden Strawberry @ 22%) . The day I went must have been a delivery day, because it smelled like dank heaven in there. I could smell it even through my face mask.Why only 4 stars? Well it's not the fault of any of the dispensaries. It's just the immaturity of the industry in Florida. As amazing as some of the products are, the consistent availability isn't really there yet. I was going to pick up some more, but in just a couple days it's been sold out. It's not like there aren't other strains and concentrates, but when you find one that you really enjoy, it goes away too soon.😢
Best service I have ever received Isaiah the manager was very helpful his knowledge helped me alot.! Thanks so much!
Had a great experience at the dispensary today! I like the products and prices up on the wall in the lobby and back room. Dan was excellent and spent time with me to choose the best products for my needs. Definitely going back there!
Great place the environment is awesome and workers here do a great job highly recommend to go here over trulieve any day !!!
First time in a dispensary and the staff was very polite, professional and knowledgeable on all products. Dan I believe was my reps name and helped make everything smooth as possible.
GREAT PLACE! GREAT LOCATION! Drive thru pick up is awesome. But most importantly, THE STAFF is dynamite. I always leave there feeling as if they truly value my business. The staff is the heart of the place. The staff, the staff, the staff. Dan, Cassie, Riley, Philipp, Destiny, Emily and everybody else. Oh yeah, and the products are good too.
This review isn't based on the medicine firstly. It's actually based on customer service. Manners still mean a lot to some, less to others. The level of professionalism here exceeded what I expected. Hats off to the management team here!
As a first time customer, it was a great experience. When you walk in, you see the extremely professional and polite receptionist. Then I got called back and dealt with Dan. He was SUPER professional and SUPER knowledgeable. He answered all of my questions and listened to what I was looking for and made excellent suggestions. I highly recommend MUV of Fort Myers and I HIGHLY suggest to speak with Dan.
This place is awesome! Everytime I've had a question or concern about a product they've always been happy to explain and reassure me. They take the time to remember to their customers,and they are quick. Hardly ever a wait and online ordering with a drive thru makes it a breeze. Thank guys!!!
Jordan was very informative. He was very patient with me. He needs a raise. Very polite
Awesome experience. Quick and easy pick up through the drive thru. Quality products. My new favorite dispensary!
WARNING: Don't order online from here if you are in total isolation, as you have to sign for it! Medical Marijuana is a new industry in the state of Florida, which is all the more reason to be at the vanguard of an essential service industry during a pandemic. But the fact that MÜV will not work with an Primary Immunodeficiency patient in medically-ordered isolation, by insisting on having a wet signature for acceptance of delivery, is absolutely criminal! For an industry deemed an essential service as a medication, yet won't work within the parameters ordered by a doctor, is withholding medication!!!
Best quality distillate hands down. Wide selection of products including shatters, rosins, rso, oral spray, etc for whatever medicine works best. The purity of their product puts their competition to shame with liberty being the only one that comes close. Curaleaf is cheaper but the oil is not the same quality. Quality price and service they nail all 3 and i wish i could give 6 stars.
Best company in FL hands down. Called into the call center and spent about 45 minutes on the phone with a rep named Jamie. She was so helpful and walked me through each and every product that I had questions about. I’ve never experienced such amazing service from a dispensary before. This is a company that cares about their patients. I won’t be shopping anywhere else for my product. Thank you MUV!
First timer and it was fast, easy and SUPER friendly and helpful. I visited them just after noon and there was only 1 person in front of me. I was called in less than 5 minutes later. There's so much to look at. It is very educational. Google Map had me looking to the left on a 55 mph/3 lane road in their directions so was in the wrong lane and had to double back. Don't believe Google Map. Lesson learned. Ask for Mike. He's A+
Great service from the time I entered the door! Staff was friendly and knowledgeable. The product is top notch, best around!
Great product quality and selection. Flower is amazing here. Express ordering works great, I place my order the night before and it is always ready when they open. Top shop in the area hands down.
Great dispensary. I only have one complaint. I should be able to by two rosins at once if I like. That is all. Awesome staff good selection and experience.
Absolutely love the product selection , quality. The staff is very friendly and knowledgeable. The only downside is the location. I've only been able to go once due to the ridiculous distance from my home. I'd be glad to get my meds here but the other places are just more convenient.
Definitely will be going back. Great product. Great atmosphere and staff. Girl who helped seemed to be new and didn’t have a lot of knowledge or experience with the products. But she was very nice.
Müv (move) are experts in weed + concentrates. Nice professional people here. 🏧. Answered any questions we had. Thank you again.
Excellent product. Best IN this area I think
Excellent facility. Superb products. Nice Staff. Thank you! Zour Apples Flower (see pic) was great!