Kyle was great knowledgeable and so patient with me. Made me feel better about understanding product and good not have been nicer. Great job!!
Great experience, great products, great employees. It's all simply great. The employees will work with you to ensure you are getting the best deal for your purchase.
Everyone is always friendly, helpful, and provide a wealth of knowledge regarding their products. The Lady Lake location has a warm environment that makes waiting in the lobby pleasant.
I love going to Muv . Kyle is always fast and goes over and beyond to inform and serve my needs. Highly recommend these people 👌. Billy Arthurs
Highly recommend this dispensary. Blake always goes above and beyond to help customers with product education or assistance with their APP. I go to this location regularly and he is always happy to help others including his coworkers. He definitely deserves a raise. It’s hard to find people with excellent customer service skills these days, so it is refreshing to see!!!!
Kyle was my one on one today, and as always, was extremely helpful. The whole staff here are awesome and deserve a shout out as well! They are friendly and knowledgeable . MUV always has great sales!
Blake was awesome! Very polite and knowledgeable. They even got me a chair to sit on while I was in there with a swollen foot. Prices are great and place is clean and comfortable. This is my favorite location. Thanks again Blake !
The staff was very very helpful. Explained everything thoroughly and put me on a program to try different products and see which one works best. I highly recommend this place to anyone with medical card.
Kyle is most excellent. Fast, efficient and saved money! A pleasure doing business here. Best part of my day thus far.
Kamon was awesome!! Thank you, Kamon, for sharing your knowledge with me, showing me the product demos and explaining how things work. I appreciate you!! And thanks for making me feel special on my birthday 🥳
My pre roll consisted of dust that ended up in the pre roll tube and ultimately my lap but staff was awesome and helpful
Everyone’s always warm and friendly, even on a busy day. You’re able to figure out my best deal and I believe I always get great value. Of course, you have great products. Thanks!
It was a pleasure speaking to Jennifer. She knew the products very well. Would definitely work with her again!!
Been a few years since I returned to MUV in Lady Lake. I was assisted by Kamon and he was beyond nice and chill. He provided helpful suggestions and gave me the updated menu with great detail. Speedy checkout and provided the most polite farewell as he opened the door for me. Outstanding! 5/5
I interacted with every employee on shift on 3/2/24, including the manager. Everyone was helpful and knowledgeable on the products that they carry. Shoutout to Jennifer M. for the fast service!
Look. I don't know why anyone goes anywhere else. Truly the best quality, best variety, and just best service out there. You are robbing yourself of better products and better pricing by not going to MÜV. I just got a 50% discount for my 3rd trip in one month. Not the first time. After my next visit I'll get $60 dollars off that purchase due to their rewards program. That will be after I get anywhere from a 30%-50% off my purchase then too! Also to my fellow vets they offer discounts to us as well. Don't walk but run here guys. Best dispensary company in the state. With our fail.
Outstanding in every way !A huge 'shout-out' to Cat, CSR @ Verano for setting-up our new delivery service.As a patient and caregiver, we are losing the ability to drive.This is a 'life-changing' improvement and we can't that Cat enough !!!
What an amazing team and product in lady lake.Wish they were closer to my area. This crew deserves a better location for more exposure. The cherry on top strain is the best around. That being said , I'll definitely make the drive for this dispensary.
They have good products, but i put in an online order for some flower so that I can get it after work. Once I got off work, I drove all the way over there in a different county than me, and right before I got there, I got an email message that my order was canceled. I was already almost there, so I continued to the store only to find out they sold the product I wanted to a walk in customer. How very disappointing. So to sum it up I wasted my time and gas making the trip since I did get what I drove all the way there for. I guess walk in customers come first and reserving online doesn't mean they will keep it for you.
Nice people working there. I have a curiosity why they don't seal their lower tier flower. It's always so dry and crumby. Every other place I go to it comes sealed. Wondering if that has anything to do with the dryness. Quality is usually pretty good but everyone knows dry stuff burns up in seconds and for someone on a budget, that could make it hard to spread the medicine out.
Muv has great sales prices on flower. Picked up 4 strains over 27% at $17.50 an eighth. One was 33% which is the strongest I've seen.
Can't say enough how happy I am with this location. Everybody I talk to was very helpful and very knowledgeable. They were patient and gave me time to decide between a few options. Super happy. All around customer service and clean facility. Kudos to the establishment for a job well done. Thank you all for being awesome.
Jennifer was very helpful and patient with me when asking questions. I am a bit indecisive when options are available so that was appreciated because I was like idk what to get lol and when asking what to recommend she was able to provide the options and make it easier. Even the front desk clerk was pleasant and very informative as well. The experience was great.
It was my first time there an KAMON made me feel very welcome that’s for sure helped me with all my questions and I had a lot an he never lost patience with me I really appreciate that!!!!!
Kyle was very welcoming and informative. Great customer service and the store was very clean. All the way around a great experience. From the hello to the see you again, what a great experience!! Will be back soon!
Tami is an expert an helpful on finding the customer deals on purchasing. Extremely helpful to new clients. Very knowledgeable on the medical benefit and price grouping. Amazing store 👏.
Kyle was a Great help and was Very knowledgeable about the products. As I am still new to the medical marijuana program and trying to navigate through to find what I need to reduce or alleviate the pain it means a lot to me for someone to take the time and patience to help me.Thank You Kyle and Thank You Muv.Now put a place in Inverness.Please.
Kyle was great to work with. He was very knowledgeable and great to converse with. A pleasant experience and that is hard to find these days.
Kyle and everyone at MUV are quite simply awesome! They are happy, friendly, knowledgeable, and make every effort to ensure you get the very best price/discount on all the products you purchase. Thank you Kyle.
Upon meeting Kyle, he was very professional, humble, and respectful, and extremely polite, he was very helpful for being a new employee, and I really appreciate his customer service and patience because I asked a lot of questions lol thanks again
Every time I purchase from MUV it’s always been a very good experience!Being a widower and a disabled veteran for myself finding a great place to buy and also the expertise of the staff specialists are spot on! Plus getting a discount on Wednesday for being a Veteran is like the proverbial cherry on the top 🔝
Love everything about it!! I've been to all the other places but always come back to MUV! Never a wait, Employees all have great personalities, awesome discounts & promo sales, and quality product!!
Joel was knowledgeable and helpful with the products I wanted to buy. He was very patient with me when I had questions about those products.He also gave me some pointers on future purchases. I felt comfortable interacting with him.
Dylan from the call center was so helpful and nice! I was nervous as it will be my first time going to a dispensary, but he educated me and put me at ease.
Enjoy talking with Damien every time I come in . He gives me insight and knowledge, while also making me feel important. Great dude , great service .
Edwin was supreme,,, very attentive, professional and understanding. Big asset to your company. Great personality to boot. Great job
First visit to this store. It was very nice. Very good products. Great prices.
I could definitely tell he was new but he was awesome, beyond courteous, super helpful, and just all around nice. He had me in and out in 5 minutes via pickup order. Thanks Joel, you definitely need a bonus as much as you care about the patients and your customer service.
I would like to say how awesome Melissa at the Call Center is! I call her when I need help placing my orders and she has always went above and beyond! She is such an awesome person and she really cares! Thank you Melissa for all you do!👍👍
This was my first visit to MUV I am extremely impressed with the quality of the product the customer service and the knowledge of my customer service provider. I would love to be a part of this team. What a blessing to have a comfortable place to go. Thank you.
One of the top 5 dispos in Florida in terms of quality. My budtender knew his stuff and was a joy to talk to as well as directed me to the top shelf concentrate immediately upon my request. Luckily I was able to save my first time 25 percent off discount because their concentrates were 40 percent off that day. I recommend their diamonds and the crumble if you are someone that enjoys crumble like myself.
She was very pleasant & personable and very thorough in her explaination's of everything. She made you feel very confident in her recommendation's of products. My caregiver and I enjoyed our visit very much and will definitely be back!
Great experience with this store. Only my second MUV I’ve visited but the staff was super friendly and knowledgeable. Gave me great recommendations and was helpful! I didn’t catch his name today with the beard! He’s great and made it a whole vibe! It was late close to closing and he took his time and explained different options to me! 5 stars! Oh and the selection is top notch! High quality! Loving robots rn!
Corbin gave me excellent customer service. He was friendly and very knowledgeable about the products. He also informed me on the promotion they had going on that saved me a lot off my purchase.
Tonya is very knowledgeable about your products and ow each product can target specific issues. She also went the extra mile to make sure I received the lowest possible price. Thanks
Tonya was very helpful and knowledgeable regarding the questions we asked. Also she provided input regarding going online to begin the point system. She also noted that we are beginners in this and stated that she would talk with her manager to get our previous purchase (2) and including yesterdays would get validated on the point system as we were also unaware.
They are cheerful and helpful. I don’t know anything about marijuana so I just tell them what effect I want and they pick out what I need. Perfect! Tanya, what is the best!
Always a great experience going in here… the staff is always pleasant and will answer any questions you have!! I’ve been to a lot of places but this is the one I stick with now ✌️
The representative who assisted me was extremely cheerful and helpful. Although there were quite a few people in line, the wait was not long. The staff is friendly and efficient.
This review is from David Sawyer Tracy and Corbin have been a great help. Appreciate the knowledge and good service. 100% recommend this dispensary overall other's!!! Management seems really good too
I really like them, very friendly very clean and nice atmosphere. They're also helpful when you need something. Overall great place.
I LOVE THIS PLACE!! There is never a wait and they have some very unique and high quality products! Also has a great first time customer discount and rewards program! JAKE THE GM IS AMAZING!! ! They are very knowledgeable and willing to answer any amount of questions you may have! So glad to have a location close to home now..I was driving an hour away to get to MUV. Definitely worth checking out!!
I just want to say, that the employees and managers are very nice. I had an issue with a product after purchase, which was out of their hands. But they took it on as their own. They made it right with me graciously. I am very grateful and pleased with their professionalism. Thanks to Jake and his assistant Zach at the Lady Lake location.P.S. If you like hybrids like I do. You must try their Durban Dream and Apple Jax! A must! Not downing any of the other flower, it’s just I haven’t tried any others yet.
I just want to say, that the employees and managers are very nice. I had an issue with a product after purchase, which was out of their hands. But they took it on as their own. They made it right with me graciously. I am very grateful and pleased with their professionalism. Thanks to Jake and his assistant at the Lady Lake location!Fred BankersP.S. If you like hybrids like I do. You must try their Durban Dream and Apple Jax! A must! Not downing any of the other flower, it’s just I haven’t tried any others yet.
Always a great experience going in here… the staff is always pleasant and will answer any questions you have!! I’ve been to a lot of places but this is the one I stick with now ✌️
I loved my experience at this store. They have quality products at good prices. The staff are very knowledgeable and they're always polite and helpful
So their product is pretty good and a nice selection available and I had almost zero wait for my pick up Express order, all good things. However, I got there around 545-6pm and it was pitch black. No lights on outside no nothing no sign (I get why it's The Villages). Outside should have some sort of lighting, just saying. When I got back in my car I was approached by a guy and even being hyper aware of my surroundings I did not see him. Get some lights outside please.
Very nice store. The staff is very helpful. They will take all the time you need to get Info on Products.
All the staff have been very nice and helpful for what products I need. They have some great strains of flower as well. Take advantage of the daily sales and discount cards for the best deals. Maybe bring a jacket because it's FREEZING in there. 🤘😎
I appreciate MUV dispensary. I've visited several different dispensaries in the area, and am most satisfied with MUV. the products are great and many of the prices, very affordable with the highest of quality. The staff is nice and informative. I spoke with Kelvin on the phone and was impressed with his customer service.
Staff was very knowledgeable and ready to explain things to you in simple terms, and make great recommendations. Great first experience.
I love the employees, the quality of their products aren't quite as good as others in the area. It is mostly handicap accessible, everything they sell they will fully explain to you before you purchase.
Absolutely the best dispensary has the best product has the nicest people they treat you with the utmost kindness and respect their prices are right and their specials are terrific love them wouldn't go anywhere else
This is a very professional easy to use dispensary. This was my very first time and they treated me really well. I would highly recommend that you use this dispensary.
Great people work here 😊 very friendly and went out of their way to explain all products plus good first time discounts
I’ve been coming to this location for awhile now, and I must say they have the best customer service and are always really informative with all their products. I also just got off the phone with the patient care team with some questions and (Brianna) went above and beyond to help get me the answers I needed and she even placed my order for me over the phone to make sure my items were waiting for me when I arrived.. HOW COOL!!!! MUV hands down best dispensary in the sunshine sate…. Thanks brianna 😎
My first visit couldn’t have been better. I was greeted promptly in the reception area, and called back within a few minutes. I requested counseling to find the right products to start me on the path for my specific needs. He took a lot of time with me, answered all of my questions, helped guide me into deciding which products to start with, and explained how they work. They didn’t try to oversell me with products that would not be helpful to me. I’m really pleased with the products I got. I will be back when I need more products, and will refer anyone I know who could benefit from medical cannabis to the Lady Lake MUV dispensary.
Just visited muv dispensary in lady lake not good service at all over talks customers we go to a place to get medicine not be over talked. At least Trulieve reps listen don’t over talk their customers and truly care about what their patients say and request
Super helpful and knowledgeable staffer really helped me with questions! Wish I could remember his name, but he able to discuss literature, film and music all the while helping me with my med'cine. Highly recommend!
I really like them, very friendly very clean and nice atmosphere. They're also helpful when you need something. Overall great place.
Customer service is great Lauren spoke with me and explained what I needed to do I definitely appreciate attitude they had especially the first time I called I had a bad attitude they good people with good service .....thank youDave
They are very friendly and helpful to people who are new to it. Would definitely recommend this place to everyone.
I love MUV in lady lake they are always friendly and helpful. I honestly can’t compare them to anyone else as I’m so happy with this place I have never even went anywhere else lol.
very very disappointed. Missing a good amount of weight being medicine.UPDATE after owner comments:They have done NOTHING to make this right. I recommend another Medical dispensary, this place does not believe in patient services
Nice bright happy knowledgeable people!, i loved it!, a great experience. I even got help getting there as waze gps was wrong, ty guys.
Very clean and modern location, with a great selection. Only dispensary I have seen so far with a sample product to smell before purchase. I will definetly be back!
Anyone else received expired products here? Also a pre-roll was half the size and weight was .5 gram should have been 1 gram? Was tampered with for sure. Do they have a return policy? The expired products were a few concentrates I purchased few weeks back.. Check your products before leaving.
Always a pleasure to go there. I always order online and my stuff is always ready when scheduled. Everyone who works there is super nice and a pleasure to deal with. Highly reccomended over Trulieve.
I really like their prices but since it was 420 they gave no prices away I was looking forward to it
I always have a positive experience at this location! Everyone is always very friendly and helpful. The selection of products is great as well!
They just getting started so some things r still shake but wonderful people
Staff was awesome, store was also 👌Information packet they give is cool.Decent product selection
Extremely happy with MUV in lady lake store. The Staff is by far the best employees I have ever seen anywhere! Very Friendly and Very Helpful. Highly recommended!! Great job to the employees keep up the awesome customer service!
I would give them five stars, but it could have been better.This was my first ever purchase, and I told the lady this. She was very nice, but could have been more helpful. I would liked to have been educated a bit on the products I purchased.After several days of not helping me sleep, I used a larger amount of product to get to sleep and stay asleep. I also got a vape that didn't have any affect on me either. These cost too much to not work better. Maybe this is how medical MJ works. It's very weak.It was over an hour drive there, so I didn't want to come back anytime soon. There were only 20 chewables in one package, so if I'd known this, I'd have gotten two packages so I didn't have to drive back in 19 days.The first time discount was good, and I'm glad to have gotten it, since it wasn't very good products.
Very impressed with the level of professionalism, knowledge and atmosphere. Prices a bit high, but to be expected. I did not get a menu though in my goody bag and I think it would be helpful if they had a printout of our laws as medical marijuana users
Best dispensary hands down , the only thing I can say which has happened to me multiple times is I have gotten batches of flower full of mature seeds . One eighth I got 14 seeds . Just about a half gram of them probablyEdit : haven’t seen any seeds since I posted the review 😏 still best place around ! Service and quality .
Amazing... Excellent customer service... Such an easy comfortable process from start to finish... User friendly web site.... Great deals... You can't ask for a better organization!
Best dispensary hands down , the only thing I can say which has happened to me multiple times is I have gotten batches of flower full of mature seeds . One eighth I got 14 seeds . Just about a half gram of them probably
The nicest dispensary I’ve been in to date. I was a walk in and had no wait. Ample parking and a very welcoming atmosphere ( no crowds lingering around). Inside, the lobby was roomy with ample signage showing available medicines and prices. I was welcomed immediately and taken back within 2 minutes of arrival. The staff are knowledgeable and eager to answer any questions you have. Amazing location!!!!!
Staff is so friendly and knowledgeable. They become to know everyone on a first name basis and are always willing to help recommend the best product suited for each patient!
Nick at this location has literally been the single person to recommend medication I needed that has helped me be able to eat and walk again! I have been on a feeding tube since May 2020 with his advice and knowledge I started using RSO tincture and it has worked amazingly on my GI tract!THANK YOU MUV for hiring such great talentThe staff at this location are very knowledgeable and willing to help. Very pleasant experience.
Very nice and knowledgeableThe atmosphere is very comfortable.
The staff is always so welcoming and friendly. You can tell they enjoy working there. I also appreciate the menu in the lobby. It gives me a chance to make my decision prior to going back.
Great products and awesome employees.
This was my first time they helped me decide what to start with for my pain and for sleeping. He gave me good information and guidance for a newbie. I’m looking forward to getting some pain relief.
Love this dispensary! The people are great the products are amazing definitely recommend this place!!
Nice service ,very friendly and knowledgeable staff. I will be back...
Excellent service, staff are knowlegable, very prompt in and out! 5 outta 5 on this one, not like trulieve all slow and unhelpful . And the products are great!
I love everyone here and this is my favorite dispensary everyone here is so knowledge and they know what they're talking about and if so helpful and it was so lovely they help in every way that you can think of and if you don't think that you know what you're talkin about they help you with it they will walk you through point a to point b this is the best dispensaries hand down in Florida and in the area if you are in the area I have highly recommend coming here if your patient I do not remember everything one name but Jason and kaitlinn
They are great. Everyone was super nice and helpful. The whole process from start to finish was very efficient. Entire store was clean, I felt very comfortable while I was there.
Delivery was the best part of the experience. Lovely people! I’m a brand new Medical MJ customer. At age 63, I can say it took me 50 years to have legal marijuana products in my hands. I’m so happy! Can’t wait to try everything I ordered!
Love this place! The staff is so friendly and helpful. John always goes out of his way to answer all my million questions.
I LOVE THIS PLACE!! There is never a wait and they have some very unique and high quality products! Also has a great first time customer discount and rewards program! JOHN and KATHERYN are amazing at their jobs! They are very knowledgeable and willing to answer any amount of questions you may have! So glad to have a location close to home now..I was driving an hour away to get to MUV. Definitely worth checking out!!
The atmosphere is amazing. The customer service from the time I opened the door was inviting and professional. All the employees are very knowledgeable and give great recommendations on products they think id like. I can go in there and they will tell me exactly what would work best for me by explaining what I’m looking for; whether it be calming, or more energized. The only issue I have with this dispensary is their location isn’t the best yet they are one of the best dispensaries around. I feel if müv changed their location to bailey plaza; which has a dispensary in it already (liberty health science) that müvs clientele would triple if not more. Their too hidden right now. So I hope in the future they move closer to the main road so that they don’t get looked over and business gets better for them
Brandi in phone customer service was amazing walked me through everything had my pickup order ready in 30 minutes. Then i get to the store and they made sure I was well taken care of as well.. My first visit and won't be my last