Attitude and Expertise: ICI Homes’ Top Customer Service Tools

Earlier on the ICI Homes Blog opens in a new window, we discussed the importance of homebuilders’ customer service ratings and how our own — at 96 percent — leaves the current industry standard in its dust.

We’re extremely grateful for the many homeowners willing to give us a big thumbs-up.

But how does that happen?

It has much to do with ICI Homes’ history and mandates as it does with performance.

Here’s why attitude and expertise are two of our top customer service tools.

We know what we’re doing

Headquartered in Daytona Beach, with divisions in West Central, North and East Central Florida, ICI Homes has built custom homes all over the state for more than four decades.

Founder Mori Hosseini continues to stress quality and customer care. And, being privately owned is an advantage.

“I think one of the reasons why we’ve been able to do this pretty efficiently, since we are a private homebuilder, is that one of the founding principles is to stay close to the customer,” says East Central Florida Division President Samuel D. Morrisett, adding that many national builders have many layers, which can lead to a trickle-down effect rather than efficiency.

“We

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