Call Center and Customer Service Representative – AltMed Florida – Apollo Beach, FL

Position Summary

The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.

Duties/Responsibilities/Tasks

  • Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
  • Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
  • Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
  • Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
  • Takes initiative and assumes responsibility where appropriate
  • Develop a good understanding of client needs, business objectives, and business trends
  • Other duties assigned as needed.

Job Requirements

  • Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
  • At least one full year in a call center environment leading handling customer orders/questions.
  • Passion to serve people with debilitating conditions
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Ability to work weekends & holidays as scheduled
  • Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
  • Ability to collaborate with other departments within Altmed Florida

Additional Requirements:

  • Must be at least 21 years of age.
  • Must successfully complete a level II background check.

AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:
Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Application Question(s):

  • Level II Background Check

Experience:

  • Customer service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

Apply Here

 

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