Call Center Assistant Manager

If you have an interest in being part of one of the fastest growing industries in the nation and in our own state, Florida, you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

Trulieve products are hand-grown and specially cultivated in a state-approved, climate-controlled environment to ensure purity and safety. We leave nothing to chance, while letting nature do her work.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our specially-trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

https://www.trulieve.com

The business is a “blue-collar” manufacturing based operations oriented work place and the ideal candidate will have experience working in a like or similar environment.

Must be at least 21 or older and able to pass a comprehensive background screening.

Job Responsibilities include assisting the Call Center Manager with the following:

  • Leading, managing, and directing a call center with 100+ employees
  • Develop objectives and measurable for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Building and leading a strong group of team leads who are responsible for answering representative’s questions, guiding them through difficult calls or issues, and handling difficult issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educate and coach the team regarding processes and practices, and explain expectations to employees
  • Assisting other management team members in identifying trends and establishing call center goals
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Upholding Trulieve’s customer service standards
  • Taking on other tasks or projects to support employees, other managers, and call center operations

Requirements:

  • Bachelor’s Degree (Desired/Not required)
  • Ability to lead and manage a large team
  • Flexible hours and ability to work a 50-60 hour work week
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communications, and conflict resolution skills
  • Knowledge of management principles and familiarity with company products, services, and policies
  • Strong coaching and leadership skills, ability to motivate employees
  • Decisiveness and attention to detail
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice

Salary will be commensurate with experience at $42,000 a year. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 50-60 hours per week and will be available “after hours” if an emergency situation should arise.

We are an EOE company

Must be at least 21 or older and able to pass a comprehensive background screening.

Apply Here



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