Joe & Brandi were awesome! Can’t wait to try the goodies!
Joe and Ivan are super cool and knowledgeable on the product! They make the process quick and easy! Best spot for all your cannabis needs.
It’s never a bad time walking into Cookies in Gainesville. On top of all the other perfect bud tenders Ellie and Joe are always there to serve and recommend the best of the best for whatever your needs are.
Cookies Gainesville simply gets it where so many others simply do not! Shout out to Eli, Liz & Brandi for showing Gainesville what a real dispensary looks like!!!!!!!What a great customer journey & experience! What incredible product, let’s go!
I am new to the Gainesville area and Evelyn was so helpful and very knowledgeable and just the whole atmosphere there it was very welcoming and refreshing and she was extremely helpful and I look forward to making cookies my dispensary home
Very friendly staff that gives helpful recommendations. The medicine is the freshest in the Ville, no stale bales here. Glad I switched over in time for June's Veteran Appreciation Month (35% off).
I called ahead of time specifically so I could go in, make a purchase and leave. Instead, they have to make a profile, do some computer work and I also had to sit and wait for two people ahead of me to have a profile made. They didn't have the battery I was looking for and I just didn't feel comfortable sitting and waiting after calling about 15 minutes ahead of time. I'll probably go back but, I will be ordering ahead of time and hopefully it will be ready. There are so many dispensaries in Gainesville. I don't understand why prices are good in one place, and not good in another. I don't care for any "point system"
Way over priced, even with first time discount. Staff unenthusiastic and unhelpful. I told the sales person I was overwhelmed for choice and all he did was point in a general direction and say a name, no description at all. I had to chose based on a name alone. Not going back.
Very polite and helped me with my order with no problems. He pointed out that I had 2 of the same which I didn't know that I did. That meant a lot to me cause some store don't check nor tell u that when u have an online order. 💯
I really loved this location and experience! This is the only dispensary in Florida, that I know of, where you can see and smell the bud! 🙌 10/10 recommend! I hope they bring a cookies to Marianna FL! 💯
Excellent service, happy people and quick in and out!! Definitely a must visit!!!
Elimar and the staff was so cool!This Dispensary is so clean snd the vibe was nice! They need one in ocala
Brandi listened as I explained my health needs & what works for me. She pointed out all products that related to my request. Then, she introduced to a product I had never used before. The fact that, she herself, has tried it & could effectively show me how to use it allowed her to make an up sale of the product & a pin kit to me. She was friendly, smart, polite, neat, & efficient. She smiled, listened, kept eye contact, & was knowledgeable. I used to own retail stores & this is customer service 101. Well done Cookies 🍪 and VERY well done Brandi 👏
IVAN was amazing he did a excellent job this evening at cookies. It was my first time & he made it so easy and educated me on things I wanted to learn about. Thanks for the amazing service Ivan!!
Mike and Tyler showed me what I was looking for I was looking for certain strains and they lead me to where I wanted to be great employeesGreat attitudes
Coming from south Florida, the Gainesville cookies was way more superior! The staff was very knowledgeable about the product and very helpful. Special shotout to the night crew Evelyn, Eli and Joe they were awesome!! They definitely deserve raises! 🙂 I highly recommend this spot!
First time going to Cookies since I got my card.. Picked up 3 different strains to try.. Customer service & Discounts were on point. Love the way I'm treated when I let people know that I'm in the industry. Stay lifted my friends!!!
The customer service was beyond amazing I appreciate you guys and your knowledge. Friendly staff and wonderful selection. Thank you Joseph Ari and Liz 🫶🏿
Had a great first visit, the store was really cool and I love how you could see the product before making any purchase decisions, Tyler was very knowledgeable and kind!
Found store clean,very friendly, plenty of helpful people, enjoyed my self , nice experience,thank you !
Cookies staff treat their patients amazingly. Their products are readily available to see, in store and you get what you pay for! Definitely on the “higher end” of the Florida MMJ program, product wise. I waited a quick minute to try this dispensary but I’m really happy I did. Everything I’ve gotten from them is top tier! Keep doing what you’re doing, Cookies staff!
Mike and Tyler are the best bud tenders you’ll find in Gainesville! And don’t sleep on cookies menu selection! These guys helped me find the exact product I was looking for from symptoms to taste buds to smells. And when I thought I was going to spend more than I wanted to, they made sure to let me know of all the discounts and ways to shop cheaper for each and every visit. Thank you guys so much! Get your cookies!
Shop the sales. Mike in reception is great help on advising what’s good in the shop and from my experience the behind the counter tenders Tyler, Elizabeth, and Faith are all fluent in the products they carry and the best sales to acquire them at the lowest cost. The help from the staff is unmatched across the state and so are the products Cookies produces. Points add up fast and you can save a ton of money.
Went in the other morning and I had a great experience. Tyler, Mike, and Buddha were all super helpful. I walked out of there with exactly what I needed. I’ll Be back
Love this place! I’ve had such great experiences with Evelyn; she is extremely helpful and knowledgeable. I am always satisfied with her recommendations and will continue going back.
Cannot speak highly enough of this location! Tyler, Brandy, & Liz, (too many good people to count) all take their time to truly understand your needs and pick out the best medication. The wait times are consistently low and I’m never disappointed in the flower. Will definitely be back !
Wonderful experience!!!! Amazing and colorful aesthetic for the shop. Michael was wonderful and the whole cookies service team was awesome. Knowledgeable and helpful and don’t haggle at you! 😂😂❤️❤️ Really appreciate the experience and definitely will be back!!
Customer service was excellent. I enjoyed physically going here and the experience was good, but unfortunately, the product was not up to par with what I was expecting. Flower was like rocks and very dry. Maybe I’ll try again some time but not in the near future
Tyler and Mike are both amazing employees, super friendly, very knowledgeable and insightful with the products and stuff coming in. Always a pleasure to come to this location. Easily best dispensary in town got top notch products with great staff.Had an issue one time with getting the wrong discount snd the owner took care of it no problem.
I just visited this location the other day and I was amazed at the large selection and helpful staff. The manager, Brandy, was especially attentive and tended to all my questions while providing an extremely pleasant experience!
This place is spectacular. I absolutely love Faith!! She is always so helpful, happy and has an absolute wealth of knowledge about all the products. The atmosphere is comfortable and fun as well. I would give Faith 10 stars if I could, she always gives top tier service! Thanks Cookies and thanks Faith!!!
Phenomenal store and amazing customer service from all the staff, I dealt with faith today and Mike the other and couldn’t ask for better bud tenders. Keep up the great work guys!!!
So happy to walk in and see my favorite bud tender in town Tyler!!!! Tyler always goes above and beyond making sure his patients have the best experience possible. I came to cookies specifically because I heard through a friend that he was there. As soon as I walked in I was greeted by the other associates and while I was looking around I heard “Hey Brian” and then he proceeded to give me his recommendations as well as explain everything Cookies has to offer. I went with some laughing gas and Gary Payton and it’s honestly some of the best flower I’ve ever gotten here in FL. 5 stars for cookies and their quality and 10 stars for Tyler for making the process fun, friendly and easy. Thanks Tyler for all that you do!!!!!
Very impressed with the products I purchased here
BEST FLOWER IN THE STATE !!! AND BEST DEALS 25% off from 9am - 11am !!!!
As always, another successful COOKIES. The third grand opening i have been too, Miami, Orlando and now Gainesville!...The vibe is amazing and the staff made possible to get what i wanted. I RSVP days before, i got what i needed. Am grateful that we have COOKIES in Florida!!!!!
The dispensary itself it was well lit it was clean however I did not like the customer service the day of the grand opening at around I'll say like 5:00 p.m. ish to me I just feel "WELCOMED", I was being followed around, there were other customer(s) and the lady definitely was not up on them like that. The crazy thing I was super excited about the Grand Opening and it definitely did not exceed my expectations.
Such an amazing store with great staff!!