Customer Care Representative – AltMed Florida – A Medical Cannabis Company – Ruskin, FL

Position Summary

The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.

Duties/Responsibilities/Tasks

  • Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
  • Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
  • Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
  • Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
  • Takes initiative and assumes responsibility where appropriate
  • Develop a good understanding of client needs, business objectives, and business trends
  • Other duties assigned as needed.

Job Requirements

  • Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
  • At least one full year in a call center environment leading handling customer orders/questions.
  • Passion to serve people with debilitating conditions
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Ability to work weekends & holidays as scheduled
  • Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
  • Ability to collaborate with other departments within Altmed Florida

Additional Requirements:

  • Must be at least 21 years of age.
  • Must successfully complete a level II background check.

AltMed Florida offers a competitive salary and excellent benefits package including medical, dental, vision, life insurance, personal time off and holiday pay.

AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:
Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.

Job Types: Full-time, Part-time

Salary: $13.00 to $14.00 /hour

Experience:

  • Customer Service/Sales/ Retail: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Location:

  • Ruskin, FL (Required)

Work authorization:

  • United States (Required)

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone

Apply Here

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