Customer Support Specialist (Contact/Call Center)- Lakeland FT – iAnthus Capital – Lakeland, FL

Customer Support Specialist

Do you have what it takes to be a part of an industry leading cannabis company? We are GrowHealthy – a company dedicated to delivering the best products and services possible to the patients of Florida and are looking for Customer Support Specialists to join our Contact/Call Center team in our Lakeland, FL location. You should be compassionate, have Call Center experience, have some working knowledge of medical cannabis and be able to work a flexible schedule that includes evenings, holidays and weekends.

GrowHealthy Holdings, LLC and its family of companies are positioned to become one of Florida’s largest and most trusted chains of medical marijuana companies. Working hand-in-hand with state & local governments, the GrowHealthy brand features company-grown, tested, safe and effective medical marijuana products.


Essential Duties and Responsibilities:

  • Operate daily as both a patient and a company advocate
  • Speak with, and educate, patients over the phone and in person regarding FL’s medical marijuana program
  • Create and execute patient orders in POS/CRM and the OMMU registry
  • Maintain a patient log
  • Must be able to clearly organize and communicate patient concerns and questions back to Patient Services Manager, Director of Dispensing/Retail Operations, Delivery Manager, and other managers and executives that may require such information
  • Help maintain orders coming electronically into the corporate inbox and update POS/CRM and patient log as necessary
  • Will support physician outreach team by working with physicians over the phone and in person. This will include participating in lunch and learn events, trade shows, industry events, and visits to physician and other stakeholder offices to inform groups and professionals of medical cannabis in Florida
  • May be required to participate in door-to-door delivery transactions or help train dispensary associates in our brick and mortar locations along with other Customer Support Representatives for Contact Center/Call Center
  • Will visit GrowHealthy brick and mortar dispensary locations when required to educate and promote the brand as well as interact and educate visiting patients and future clients
  • All other duties and responsibilities as assigned by management


Required Qualifications:

  • High School Diploma or equivalent
  • Must be 21 years of age or older
  • Minimum of 2 years of high-volume Call Center/Contact Center experience
  • Requires clear, concise and professional verbal communication skills/telephone skills
  • Must be able to pass a Florida Department of Health Office of Medical Marijuana Use Level 2 Background Screening
  • Requires competency and ability to learn, understand and perform functionality within various programs: Point of Sale (POS); Customer Relationship Management (CRM); Florida Department of Health Office of Medical Marijuana Use Registry (OMMUR); Microsoft Office Suite; Adilas; Zendesk
  • Requires the desire to constantly learn and seek out new information about cannabis as a medicine.
  • Must have reliable transportation, clear and valid driver’s license and scheduling flexibility to work evenings, holidays and weekends


Equal Employment Opportunity

GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Physical Demands

Physical Demands


Percentage of Work Time Spent on Activity


0-24%


25%-49%


50%-74%


75-100%


Lifting/Pulling/Pushing:
Must be able to lift to 50lbs

XX


Fingering/Grasping/Feeling:
Must be able to type and use technical sources.

XX


Climbing/Stooping/Kneeling:
Must be able to stoop or kneel

XX


Standing/Walking:
Must be able to move about departments

XX


Extended Sitting, Phone and Computer Use

XX


Work Environment
Open and shared office environment; may have access to private office and/or conference room for private meetings.Exposed to elevated noise levels due to high traffic and high-volume telephone use with coworkers in same area.


Equal Opportunity Employment

GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status.

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