Fluent Dispensary in New Port Richey, FL
Based on 178 reviews
Laura G.
1711046834
I really like this dispensary, they have great edibles and great deals. The staff has always been super accommodating. Katie was very helpful with my order as well. I definitely recommend.
Loralinde
1710261327
Drive thru is very convenient, customer service is layed back, easy going and personable. Much more efficient than other dispensaries. Prices are generally well (except from time to time the flower prices aren't the best in town at times.) And to Carolyn, you do understand that free gifts with purchase states while supplies last? It states on website and in store.
Danyel S.
1706827176
Love this neighborhood dispensary. Staff are always super nice. Love picking up through the drive through.
Andrew P.
1706361321
I enjoyed my first visit to this dispensary immensely. Was greeted by friendly faces as soon as I entered and they assisted me immediately. Lexi was very knowledgeable about their products and walked me through their steps of service being sure to inform me of my first timers discount and suggesting the best ways to get the most value out of it. Not only was the customer service top notch but the product is as well. I frequently go to AYR and found this to be a better value, slightly more in terms of cost but well worth the boost in quality. Comparable to Trulieve but without the ridiculous wait. I will definitely be back again 🙂
Dan M.
1703182924
I spend alot on my medicine.. I want to feel good while spending my money.. Always an issue when shopping here.. Do yourself a favor and shop elsewhere if you want decent service! I stopped going to Trulieve because of nonsense and here's the second place I'll refuse to shop at in the future..
Kim R.
1702273562
Okay so I thought I would give this one a try, they're close by. Flower was better than I expected. I had issues the first two times I came. So I quit coming for awhile. This time when I went in it was perfect no problem and great customer service. The product is really good too!Updating my review back to a 4 stars.
Lloyd R.
1701452496
Katie was extremely friendly, accommodating as well as allowed me to modify order in drive-thru. Normally not allowed, but was sooooo cool!!!
Jonathan and C.
1701288464
I have been coming to Fluent - New Port Richey for years. Huge shoutout to Mike at that location! He alway welcomes me by name, smile on his face and his customer service skills are above par! A raise or bonus for Mike is well deserved!!
Kim R.
1697727706
Okay so I thought I would give this one a try, they're close by. Flower was better than I expected. I used to prefer Jungle Boys but it's a bit of a drive.The reason for 4 stars is they gave me the wrong flower that I had preordered. I caught the error when i was in my car , so walking it back in was not a problem it was how long it to get it fixed even though they saw it.Gave it another try switched the product again, not worth the wait unless you babysit them to make sure they are ringing up the product you ordered.Gave it 4 stars at first but after they keep switching the flower i changed it to a 2.
Michael R.
1696879823
It was a great shop with lots of selection. Over the past 2-3 months, selection and availability for tincture and candies is very limited. Northern Lights tincture is a favorite for sleeping, but they havent had it since earlier in the year, and it sold out very fast. The candies is very limited. Please restore you candies and tincture availability and selection at the New Port Richey shop.
Colby F.
1694966923
I have been to many shops here in florida, and all I can say is WOW haven't tried any of the 3 yet, but the look and smell is 100% better than any other dispensery around this area. I most certainly will be coming back and can't wait to taste the awesomeness of each one as they are all covered in crystals as medical should be.
Kayla R.
1693232166
First I want to acknowledge that Raven is the worker I have the best experiences with. Everyone else is good too but Raven stands out. She’s easy to talk to, seems to have the most insight on the products and can really help you navigate the menu and find what you want. In terms of products, the gummies are my favorite in the area, and they have a decent cartridge selection but the black line is the best.
Abigail B.
1691253887
Terrible deals for their product they sell.Everyone is nice and knowledgeable.Just way out of my price frame, jungle boy prices.
jonathon E.
1690564598
The reward point system they have is almost pointless.It allows for you to recieve discounts on your purchase after reaching a certain amount of points.However, it only applies to items not on sale (everything is almost always "on sale" because of the way they market their prices) so when you remove the "on sale" discount, and you apply your points, you end up paying the same anyway...Which leads a customer to wonder if the owner just believes customers won't understand or are stupid, but be careful with "the deal" you're getting from this company
Julie T
1690342344
Great pricing and customer service is awesome. They are very helpful with finding the right thing for your ailments. And if you catch the specials you can get some good deals. This takes all the fear and uncertainty out of your medical cannabis treatment. Don’t wait check this place out! RSO is good, black line vapes good, red line kinda sucks, and good flower.
Monique M
1687922841
I came through the drive thru and my order wasn't there...was told I couldn't order through the drive thru (very slow and was told nobody is inside either) he wouldn't help me and I left without buying anything! I'm a regular and live 5 mins away ..the flower is overpriced & have been getting some very dry flower.. lines always long...their customer service sucks... there's 2 people that's personable...the others are dry and rude... I won't be going back for a long while if ever...I prefer Liberty aka Ayr now... fresher/cheaper flower ...don't bother wasting your money go somewhere else!
Steven R.
1686698443
My wife had just gone in there and was very appalled about how an employee named James (name on the receipt) had treated her. It was her first time in there and he was very rude to her. Thank God she used her first time discount on a small order with the intentions of never going back due to bad reviews she has gotten from friends. This guy does not belong in a customer service setting at all. With all the places around here where you get better product for better prices I would just avoid this place until James is removed from such an environment.
pezzmp05
1686591213
Decent dispensary given the other options in the area, you don't have to wait an hour and a half for mid green like trulieve. The prices are on the high side for the quality and the staff is always decent and knowledgable. Most negative reviews are from people who aren't able to use the website correctly or don't read the emails they recieve. Knocked off a star because the building needs to be renovated, BADLY.
Justin S.
1686340785
Terrible first experience. Was sold the wrong product then told it was "an online error". They just replaced it and didn't even tell me. Then Tyler, "one of the managers" cut me off when I was explaining you can't just swap someone order and told "bro, I got stuff to do." HA! I guess, with literally not a single person in the store, customer service still isn't a priority. With a dozen dispensaries in the area, I'll take my money elsewhere.
Sabrina N.
1681000799
I hate giving one star but I walked into their building just before closing time just to be yelled at by the employee, and I quote, “we are closing in two minutes”, to which I responded “well then sir, you are still open”. I mean, am I wrong? Never visit this angry a**hole again.
Matt L.
1677623054
I've been to pretty much all the dispensaries locally. Fluent has some great deals, and the weed is great. Easier on the wallet, buds are good, although there are more leaves than others. I like em though.
Hailey B.
1669244562
This is one of my absolute favorite dispensaries! All of the staff is so wonderful and helpful, especially Tyler! He is so knowledgeable about the products and his recommendations are perfect! They’re always my favorite errand to run 🙂 Thank you Tyler !!
AlenaRyan W.
1669077767
Just want to shout out to Joshua Frazier at Fluent New Port Richey. Super knowledgeable of all the products and made some recommendations that were perfect. Hope he is there next time I come in. Keep it up Joshua!!!
Apple O
1668374922
I believe Sydney S , to be a vital asset to Fluent’s team. She always greets with a smile . She is very pleasant. Respectable , with great customer service along with communication. I am grateful that she is their. Happy customer 😊 the whole team is great .
Rose
1666013325
Prices for half carts are kind of extreme here lately. I'll consider returning if that changes. People who test products out before buying a full, it kind of defeats the purpose of shopping around.....
Christine F.
1664154893
Michael and his team in Trinity are the only dispensary that I use. They are knowledgeable, helpful, professional and always friendly.Whenever I have a question they take their time to explain things so I can better understand.I would like to thank Joshua, Sydney and Jon for my most recent help.I highly recommend this dispensary.
Helenia W.
1662222437
First and last time I shop here. My pops order online to not even get the order right. I'm his caregiver and I even asked if it was 90% to be lied 2. We can't afford to go back and forth.
Dan R
1657186118
First time going to a dispensary after getting my card approved, didn't really know what I was doing. I told the staff that when I arrived and they were super helpful. Jon helped me, I explained what I wanted to get out of the product and he recommended a few different things to try and how to use them. Very pleased with the results and service!
Scott W.
1655498910
Great service and products. I prefer the gels over the competition. Softer and dissolves easy. Mike has been very helpful, explains well, great customer service. Thanks
Layne D.
1652399438
I think the clerk who helped me was Hailey, she was incredibly kind! And answered all of the questions I had, it was a relatively quick wait the person running the desk was incredibly nice she also helped answer my questions as a first time guest and I didn't get her name but the staff is very friendly and helpful it was a great first experience and I'd definitely recommend this place and he a returning customer!
Andrew M.
1651262010
Was recommended a strain by the bud tender , I took his recommendation and this is what I opened up in the parking lot. Can’t complain about the service though
Margaret P.
1647784237
My first time there I was definitely not sure of what to expect and very anxious. Mike greeted me as soon as I walked in. He was kind and I immediately felt comfortable. He was so knowledgeable as he explained the process and the product. The atmosphere was calm and friendly and Mike was truly the best. Thank you Mike!!!!!
Chris H.
1647704214
You need to abide by your own policies and prioritize customers that have pre-ordered over walk-ins. I sat and saw people who not only came in AFTER me get served first but also walk-ins be taken back first. Pretty poor service.
Ashley J.
1646943536
Bud tender very knowledgeable. Very pleasant experience. Clean environment. Clean waiting area. Price reasonable. Discounts great! And you earn points so that’s awesome!
jesse T.
1646007443
Nice place inside. Very respectful people. How ever my first time visiting there today, they were having a sale for somethings. All I bought was an old kush cart, and when I got home and opened it up,there was no protective covering over the mouth peice, it's leaking out the concentrate, and the mouth peice was sticky. I'm going to bring it back in the morning when I wake up. Should have checked it before I left. Pretty annoying. It almost seem as if it were used and returned.
Jason C.
1645906197
The whole staff have always treated me very nicely. Such a neat and organized store. Kristina is kind and personable and I never leave without a smile on my face 🙂
Cat E.
1643845309
Steven was a huge help! Very knowledgeable and answered all my questions! Great job!!!
Tye
1643133319
Love this dispensary. The staff is always very informative and polite.
Betsy W.
1641422887
I love you, but you are not providing consistency in your products. Very professional. Please get THCA products. Also could be better at inventory management. Always running out of my most helpful products.
Heatherjo S.
1640738230
Nice place, clean store friendly employees. Very helpful, very well informed staff.
Ariel W.
1640540992
Worst website. Trash bud. Carts are a ripoff too. You're welcome.
Forrest S.
1640377793
This was my first experience ever with a Dispensary in Florida. Despite my lack of knowledge and probably a bit of awkwardness, Kayla (Kay) was absolutely awesome! They helped me find exactly what I was looking for and listened to my wants and needs and helped me from there. Plan to go back again once I'm out.
patricia H.
1638118545
Everyone there are great!! Knowledgeable of all products, extremely polite and always in great moods!I’ve been to several other dispensaries throughout Florida and several other states! These people at Fluent in Newport Richey are the best!!
Jill P.
1637513689
Kay (la) very knowledgeable and helpful. Super sweet and kind. I rarely go to this dispensary because they seem to lack on their flower and promotions but today they did not disappoint. Would like to make this my go to dispensary, keep up what I saw today. (Omar)
Margaret Armstrong B.
1632614961
Great dispensary!!! Very warm and welcoming staff. Would definitely recommend for first time patients.
James K.
1631718878
I was very pleased with my visit to Fluent.Kristina was really helpful with all of my questions, and was able to help me find what I was looking for.She was very knowledgeable about all of the products and taught me a few things about cannabis.Overall it was a great experience and I will be shopping here regularly
blue S.
1631183833
Shop is clean. Design Concept is decent. Flower and products are way too much on the light side. How does one even get these low of contents? This is not medical marijuana. It is low content street boof packed in a cheap container and sold to you for a premium. Zero thought into labeling and shelf attraction.The staff here is asleep. Being the only person in the shop upon my visit, the girl inside acted like I was bothering her. The lesson here is. Get a a decent head grower and then some proper counter help. This model can not compete amongst proper operations. It is operating on a messy consulted model.Green rushers can never hop the train right. Always leaving one leg dragging in the mud.
Lee D.
1630612698
This place is great!! They don't make you rush and they make you feel really comfortable. I have and will go back there again!!!
LEONARD H.
1630200679
thanks mr.erick Martin you have been very pleasant and helpful you know what people need thanks for the talk fluent keep my brother Erick and please give him a raise thanks again Erick peace out mr.harris
Willie Ratliff W.
1629501816
A very nice place to get your medical marijuana medicine. Very clean and the staff are super friendly as well as informative. I will be going again for my medicinal needs.
Chris T.
1626127764
Just because their power is out but your doors are stillOpenAnd I'm denied service when I walked in the doorAfter making an online order but I bet your still on the clock drove from tarpon this won't happen again you lost a customer i got no apology no nothing
Jeremy B.
1625960974
Best dispensary in the area! Kristina was fantastic! Please consider her for another promotion!!!! 🙂
Christine F.
1622163974
The staff at Fluent New Port Richey are knowledgeable, very helpful, and friendly.Sean and Michael are a great team and make sure you are always satisfied with your visit.I also love the drive thru option.I highly recommend this dispensary.
Bryan W.
1620157558
Quality is poor, cartridges are very poorly made and either leak, clog or both. Customer service is great there, but there needs to be some QA on their products. Stick with Trulieve.
Unk U.
1619815461
I absolutely love this place. Clean, friendly, knowledgeable staff who always take care of us. I love the rewards points for every dollar I spend plus the regular sales and veterans discount really helps save some money.
Don P.
1616595923
Their return policy as explained by manager. if you by multiple cartriges at once, you must open and try all of them before 10 days are up. I bought six, over a months supply, two of them were not in boxes. When i got around to opening one of the unboxed you could see it had leaked quite a bit.When i brought it back i was told i could have a 30% credit, no more, no exchange.I will find a differant dispensary.
Betsy W.
1612985574
I live you! Very professional. Please get THCA products. Also could be better at inventory management. Always running out of my most helpful products.
MOLLIE P.
1611177451
Fluent is an amazing place! Toni helped me and let me say that she was the most helpful customer service rep I have ever encountered! She was extremely knowledgeable and so kind! She really made me feel at ease and was so helpful in finding what medication would suit me best! I am a loyal customer and this is now “my place!” Check this place out! It’s really the best experience one could ask for!
Amanda G.
1604021121
I visited FLUENT for the first time this week and it was a very nice. It is very clean and the staff was very helpful. It was my first time going to a dispensary - this is all brand new to me and it was a positive experience. They have incredible standard new customer deals.The only reason for deducting one star was due to the fact that their indica carts were very limited. When I left the store and checked their website, I was able to see an additional cart they had in stock at my location that I would have purchased as it was exactly what I was looking for.Additionally, their advertisement mentions "unique" first-time customer deals revealed on first visit (in addition to the standard new customer deals) which wasn't mentioned to me. I've been told by friends who are patients that FLUENT always give you samples to try and you end up leaving with some free stuff to try - which is always a great way to earn loyal customers. This was not mentioned to me nor was I given any samples.Lastly, I wasn't told about the points you earn when purchasing products. I logged into my FLUENT account to check my point balance and it was 0 points. I spent over $100 during my visit. I did call FLUENT and was told to bring my receipt to my next visit and they will credit the points to my account.I highly recommend FLUENT. Local, top notch, quality product. I will continue to check out other local dispensaries as there are many in my area with competitive deals. Thank you!
ruth P.
1604015198
This place is AWESOME! LOVE coming here they are super knowledgeable on products always super friendly and Dan is THE BEST! I would give 100 stars if i could!!! Recommend for sure!!
Tracy P.
1603148649
First time there. Very friendly staff. I didn't have to wait long at all. I went online to check out product a head of time. They had what I needed. Finally found a vape cartridge that isn't so harsh. Discounts are pretty good. I will be going back. Especially since they are so close to my house.
Jolyn S.
1600973943
As an avid cannabis user with severe PTSD, I’ve frequented a fair share of dispensaries. This was by far the best experience I have EVER had. The facility is gorgeous and clean, all Covid protocols were strictly followed. Our “budtender”, Dan, was unbelievably empathetic towards our needs with nightmares and catered our entire order to benefit us in the best way possible. Dan was the best part about our visit as he was patient, kind and SUPER knowledgeable! He is definitely an asset to the company and my husband and I will be coming back to this location for many reason, but Dan is the biggest reason! Amazing experience!
Eric I.
1600690161
I’ve had nothing but expert service and professionalism from the staff at this location. I have worked with almost all of them, and they are knowledgeable, helpful, and friendly. The manager there, always make it a point to greet my by name and carries himself in a professional manner. The online ordering and drive through service make my visits simple and fast. I could go to any of a number of dispensaries near my home, but I keep coming back to Fluent because of the wonderful service they provide.
jason S.
1600212489
Fluent is my go-to for CBD and they have great f flower as well. My first visit to any dispensary was to this particular andcashier Daniel J very knowledgeable, relaxing, in very helpful. Classy dispensary with classy staff.
Sharon B.
1600190882
Dan is amazing! Awesome place, I’ve never had a bad experience and they always get everything PERFECT.
rawrbellows
1600033075
Best carts in Florida. I got a few from trulieve for cheaper, but you can't beat Fluents quality. Tried some of their Trainwreck strain, and the flower was absolutely beautiful. I'm used to overpaying in Florida, but if I'm gonna overpay definitely gonna go with Fluent for their quality product. Hoping to see better deals for patients in the future!
Jennifer P.
1598732798
I just had the best customer service experience with Toni today. She was extremely knowledgeable and helpful! The facility was very clean and organized. The only downfall I noticed was their lack of any indica flower. I will definitely be back! Thanks Tony for a great first experience!!
Christine F.
1598050930
The staff at Fluent New Port Richey are very knowledgeable, helpful and friendly. They helped me immensely in my first several visits to educate me and pick what products were best for me. They have great specials that are offererd daily and weekly and a rewards program. The best part of my visit is always when I get to chat with Dan.I highly recommend giving them a try.
Amanda T.
1593827386
Today was my first time ever going into one of these places. And it was a great informative first visit. Pricing is what I thought it be like. I like that they have a rewards program! Definitely makes up for some expense of getting started. As far as product I have tried three different ones today. I prefer two over the one strained so far. It’s just trying it out till you find what you like and works best for you. Definitely has helped my migraines and back pain! I was nervous to get started and I can say I’m glad I did! Worth every penny! The lady that helped us was SO sweet! She had major patients with explaining and helping me order! I’m so glad I got someone like her to help me! I wish more employees (other places) out there were like her! I wish everyone gave as much care as she does! Would definitely recommend this place and her for any ordering help! 10 STARS!
brandy A.
1591714682
Love this dispensary! The product is always great and the customer service is stellar. I never have a long wait time and their express ordering is on point. The 'bud tenders" are always knowledgeable and kind - my favorite is Dan but I like everyone there! I love that I get text messages when they restock popular products and they're right beside my neighborhood so super convenient!
Faroe47 .
1590851822
UPDATE: Forced to return to pick up medicine that was disallowed because a screw-up by the prescribing doctor. I was going to miss out on my discount as a result. However, the store manager intervened and made good on the original discount. I'm somewhat relieved. PREVIOUS: Seven cars in the drive-up window to "pick up" orders previously placed. Ridiculous! My second time was no better than the first time using this place. The very visible armed guard was disquieting; had not seen one at the Surterra dispensary. Website was useless. Unable to place an order because the required upload of IDs refused to work. All around disappointing.
MIKEY G
1590695614
Awesome service and GREAT prices!!! Oh and the products are EVERYTHING!!!! Michael B. Was VERY helpful and VERY knowledgeable about the products! Thank you for all of your help and I will DEFINITELY be returning! 🤙🏼
Rebecca all inked U.
1589727766
I have been to many different dispensaries and as a company Fluent, in my eyes, beats them all by a long shot in service, quality, and the list goes on. New Port Richey is my most favorite place. The staff is awesome, very friendly and knowledgeable. The discounts are awesome and I love the point system. This is and always be my main go to place! The only thing I wish is that there could be more variety of flower. Thank you to everyone in the dispensary business!!
E D.
1589468282
The most expensive dispensary I’ve seen yet. Not worth it at all. Ive got better quality flower and thc vape oil in other dispensaries for $20 dollars cheaper, probably cheaper than that. I can’t believe this place still around been so expensive. I’ve only been there once and had a terrible customer service experience on top of them been extremely expensive. There are plenty of other dispensaries around with good quality stuff and a lot cheaper.
Casielyn R.
1589386807
I prefer fluent over the other pasco county dispensaries. Affordable, great customer service, and pretty fast. I mean it takes a few minutes to complete the purchase but honestly the people make it such a comfortable experience that you dont realize time.
Drum W.
1589316035
Excellent location, plenty of parking and also has drive up window. Never waited longer than 5 minutes if any...Probably the best vape cartridges available out of all the places I have been to. There flower is good and provides the effects you would expect. I recommend this location...
Pierce G
1588891955
Nice clean location with fast service and fantastic staff. Big thank you to all of the medtenders for making my transactions smooth and painless, and offering me great customer service. Would recommend!
jeff S.
1588885042
While people are nice it's as slow as it can be. With 10 people waiting, only one actually helping people. What should have been 15 mins was over an hour
Logan N.
1588817373
Edit. I went in today after I was contacted by a manager, I was well taken care of and have the product I was looking for. Thank you for taking care of me and showing customer care. Definitely will be back for more Went in today to buy a 300ml cartridge. When I purchased and went outside I opened my container to find a gram cart filled with liquid with a water consistancy, I walked back inside thinking it was a mistake they told me no that is how the 300ml carts come. So this is filled with 300ml thc and 700ml of additives? This is just bad business I have video to prove it. Called customer care and they said I was s.o.l and should have known what I was buying even though I'm a first time patient. This is why trulieve does the most business in pasco. Very honest and helpful to their customers. And has a customer satisfaction policy
Aaron S.
1588033839
Place is huge. Drive thru. Best promo's in the biz. Great products.
Ken N.
1588002718
wanted to try for a long time despite sceptic reviews and hearing of the grow having many issues. First off they gave me a hard time over using discounts. Was told one thing by the call center and another by the store which started things off bad. They finally did honor the discount I was told would be given. After purchasing 3 eights I get home to find my eight of baldor has a living bug inside! I contact the store and am offered replacement which I decline. I want my money back and told them I wouldn't be coming back. The manager offered me several discounts which I refused as they do nothing for me. Drove hours waisted my time and money all for nasty weed. Staff are not friendly and manager did not seem genuine in her apology.
Logan N.
1587691388
Went in today to buy a 300ml cartridge. When I purchased and went outside I opened my container to find a gram cart filled with liquid with a water consistancy, I walked back inside thinking it was a mistake they told me no that is how the 300ml carts come. So this is filled with 300ml thc and 700ml of additives? This is just bad business I have video to prove it. Called customer care and they said I was s.o.l and should have known what I was buying even though I'm a first time patient. This is why trulieve does the most business in pasco. Very honest and helpful to their customers. And has a customer satisfaction policy
Spencer K.
1587417773
I believe the exchange and return policy is highly inconsiderate and my customer service received today was under par. I understand "taste" being to subjective but, 1. It's not unprecedented (other competitors allow it)2. If a customer claims the product is making them nauseous and feeling "unwell" to an extent they can hardly use it.I think the issue goes beyond personal preference here. I compare the effect I experienced similar to something like motion sickness and I usually need a minute to recover. My theory is the fillers used to make the vape products more viscous are substandard.As for my customer service experience, well let me tell ya...... I was told by one employee, "Well this isnt Trulieve so...." and when I tried to get clarification from the store GM I was told "Well basically once you pay for it, you're stuck with it." Perhaps you guys should make that quote your entire return and exchange policy to avoid further confusion...... "We're not Trulieve, so once you pay for it you're stuck with it."Thanks......
Pierce G
1586101631
Nice clean location with fast service and fantastic staff. Big thank you to Sean D and Micheal B for making my transactions smooth and painless, and offering me great customer service. Would recommend!
Tom L.
1584474834
If you're going to offer discounts it should be for everybody not just online orders that's the reason why I left the other medical places they do the same thing not only that but you make us people who walk into the store wait while people come in after us and get their product because they offered it online should be first come first serve in any transaction I hope things will change
coastal 2.
1582238930
Although the flower wasnt the best experience. The manager 👩 was very helpful and work to fix the problem Because of her i may consider trying more product in the future as they grow. The bud trimmer needs to be fired and the manager needs a promotion. Thank you for making it right.
carol W.
1579801564
I have been to Fluent in New Port Richey Fl 3 time's now and I also check their website regularly to see if they have any Flower that's worthwhile in stock that's where I have issues if I see that it's gotten any better I will revise my review
Steven H.
1579721270
I came in with 3 people in front of me sat for an hour finally went in after 3 people that came in after me very poor management.. on my third visit it was supposed to be buy one get one free on my entire order went there to buy for cartridges and they tried to charge me $180 true leaf is charging 45 dollars for their $60 cartridge better quality faster service much better place true Leaf much better over fluent true Leaf is on 19 southbound lane New Port Richey true Leaf also has all of their flower always except for their Monday specials where you get pieces of flour for half price fluent runs out of their flower on a regular basis
Joe L
1578074889
Experienced other local shops but Fluent seems to have their affairs in order better then others! No matter when I go here, I do not spend more then 30-45 mins. I love their rewards program and the fact my Veteran status is applied Everytime! The staff is very friendly and trust to get you exactly what you need /want! Highly recommend this spot!!
Joe L
1578074887
Experienced other local shops but Fluent seems to have their affairs in order better then others! No matter when I go here, I do not spend more then 30-45 mins. I love their rewards program and the fact my Veteran status is applied Everytime! The staff is very friendly and trust to get you exactly what you need /want! Highly recommend this spot!!
5138 Deer Park Dr
New Port Richey, FL 34653
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"close": {
"day": 4,
"time": "2030"
},
"open": {
"day": 4,
"time": "0900"
}
},
{
"close": {
"day": 5,
"time": "2030"
},
"open": {
"day": 5,
"time": "0900"
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},
{
"close": {
"day": 6,
"time": "2030"
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"open": {
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}
]
CLOSED
CLOSED
Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Everyday Discounts
First Timers
50% OFF
Save up to $400 on your first Fluent visit.
Industry
20% OFF
Pediatric
40% OFF
Veterans
20% OFF
Early Risers
10% OFF
10% off entire purchase Mon-Sat, during first hour of operation or first two hours on Sunday.
Bring A Friend
50% OFF
Bring in a new patient and get 50% off up to $400.
Birthday
10% OFF
Silver Weekends
20% OFF
Saturdays and Sundays for customers 55+.
ABOUT THIS DISPENSARY
Fluent, located at 5138 Deer Park Dr in New Port Richey, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: Not Applicable
License Number: MMTC-2015-0003
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Fluent is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Fluent grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Fluent in New Port Richey does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Fluent
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Fluent in New Port Richey online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Fluent has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 178 reviews
Laura G.
1711046834
I really like this dispensary, they have great edibles and great deals. The staff has always been super accommodating. Katie was very helpful with my order as well. I definitely recommend.
Loralinde
1710261327
Drive thru is very convenient, customer service is layed back, easy going and personable. Much more efficient than other dispensaries. Prices are generally well (except from time to time the flower prices aren't the best in town at times.) And to Carolyn, you do understand that free gifts with purchase states while supplies last? It states on website and in store.
Danyel S.
1706827176
Love this neighborhood dispensary. Staff are always super nice. Love picking up through the drive through.
Andrew P.
1706361321
I enjoyed my first visit to this dispensary immensely. Was greeted by friendly faces as soon as I entered and they assisted me immediately. Lexi was very knowledgeable about their products and walked me through their steps of service being sure to inform me of my first timers discount and suggesting the best ways to get the most value out of it. Not only was the customer service top notch but the product is as well. I frequently go to AYR and found this to be a better value, slightly more in terms of cost but well worth the boost in quality. Comparable to Trulieve but without the ridiculous wait. I will definitely be back again 🙂
Dan M.
1703182924
I spend alot on my medicine.. I want to feel good while spending my money.. Always an issue when shopping here.. Do yourself a favor and shop elsewhere if you want decent service! I stopped going to Trulieve because of nonsense and here's the second place I'll refuse to shop at in the future..
Kim R.
1702273562
Okay so I thought I would give this one a try, they're close by. Flower was better than I expected. I had issues the first two times I came. So I quit coming for awhile. This time when I went in it was perfect no problem and great customer service. The product is really good too!Updating my review back to a 4 stars.
Lloyd R.
1701452496
Katie was extremely friendly, accommodating as well as allowed me to modify order in drive-thru. Normally not allowed, but was sooooo cool!!!
Jonathan and C.
1701288464
I have been coming to Fluent - New Port Richey for years. Huge shoutout to Mike at that location! He alway welcomes me by name, smile on his face and his customer service skills are above par! A raise or bonus for Mike is well deserved!!
Kim R.
1697727706
Okay so I thought I would give this one a try, they're close by. Flower was better than I expected. I used to prefer Jungle Boys but it's a bit of a drive.The reason for 4 stars is they gave me the wrong flower that I had preordered. I caught the error when i was in my car , so walking it back in was not a problem it was how long it to get it fixed even though they saw it.Gave it another try switched the product again, not worth the wait unless you babysit them to make sure they are ringing up the product you ordered.Gave it 4 stars at first but after they keep switching the flower i changed it to a 2.
Michael R.
1696879823
It was a great shop with lots of selection. Over the past 2-3 months, selection and availability for tincture and candies is very limited. Northern Lights tincture is a favorite for sleeping, but they havent had it since earlier in the year, and it sold out very fast. The candies is very limited. Please restore you candies and tincture availability and selection at the New Port Richey shop.
Colby F.
1694966923
I have been to many shops here in florida, and all I can say is WOW haven't tried any of the 3 yet, but the look and smell is 100% better than any other dispensery around this area. I most certainly will be coming back and can't wait to taste the awesomeness of each one as they are all covered in crystals as medical should be.
Kayla R.
1693232166
First I want to acknowledge that Raven is the worker I have the best experiences with. Everyone else is good too but Raven stands out. She’s easy to talk to, seems to have the most insight on the products and can really help you navigate the menu and find what you want. In terms of products, the gummies are my favorite in the area, and they have a decent cartridge selection but the black line is the best.
Abigail B.
1691253887
Terrible deals for their product they sell.Everyone is nice and knowledgeable.Just way out of my price frame, jungle boy prices.
jonathon E.
1690564598
The reward point system they have is almost pointless.It allows for you to recieve discounts on your purchase after reaching a certain amount of points.However, it only applies to items not on sale (everything is almost always "on sale" because of the way they market their prices) so when you remove the "on sale" discount, and you apply your points, you end up paying the same anyway...Which leads a customer to wonder if the owner just believes customers won't understand or are stupid, but be careful with "the deal" you're getting from this company
Julie T
1690342344
Great pricing and customer service is awesome. They are very helpful with finding the right thing for your ailments. And if you catch the specials you can get some good deals. This takes all the fear and uncertainty out of your medical cannabis treatment. Don’t wait check this place out! RSO is good, black line vapes good, red line kinda sucks, and good flower.
Monique M
1687922841
I came through the drive thru and my order wasn't there...was told I couldn't order through the drive thru (very slow and was told nobody is inside either) he wouldn't help me and I left without buying anything! I'm a regular and live 5 mins away ..the flower is overpriced & have been getting some very dry flower.. lines always long...their customer service sucks... there's 2 people that's personable...the others are dry and rude... I won't be going back for a long while if ever...I prefer Liberty aka Ayr now... fresher/cheaper flower ...don't bother wasting your money go somewhere else!
Steven R.
1686698443
My wife had just gone in there and was very appalled about how an employee named James (name on the receipt) had treated her. It was her first time in there and he was very rude to her. Thank God she used her first time discount on a small order with the intentions of never going back due to bad reviews she has gotten from friends. This guy does not belong in a customer service setting at all. With all the places around here where you get better product for better prices I would just avoid this place until James is removed from such an environment.
pezzmp05
1686591213
Decent dispensary given the other options in the area, you don't have to wait an hour and a half for mid green like trulieve. The prices are on the high side for the quality and the staff is always decent and knowledgable. Most negative reviews are from people who aren't able to use the website correctly or don't read the emails they recieve. Knocked off a star because the building needs to be renovated, BADLY.
Justin S.
1686340785
Terrible first experience. Was sold the wrong product then told it was "an online error". They just replaced it and didn't even tell me. Then Tyler, "one of the managers" cut me off when I was explaining you can't just swap someone order and told "bro, I got stuff to do." HA! I guess, with literally not a single person in the store, customer service still isn't a priority. With a dozen dispensaries in the area, I'll take my money elsewhere.
Sabrina N.
1681000799
I hate giving one star but I walked into their building just before closing time just to be yelled at by the employee, and I quote, “we are closing in two minutes”, to which I responded “well then sir, you are still open”. I mean, am I wrong? Never visit this angry a**hole again.
Matt L.
1677623054
I've been to pretty much all the dispensaries locally. Fluent has some great deals, and the weed is great. Easier on the wallet, buds are good, although there are more leaves than others. I like em though.
Hailey B.
1669244562
This is one of my absolute favorite dispensaries! All of the staff is so wonderful and helpful, especially Tyler! He is so knowledgeable about the products and his recommendations are perfect! They’re always my favorite errand to run 🙂 Thank you Tyler !!
AlenaRyan W.
1669077767
Just want to shout out to Joshua Frazier at Fluent New Port Richey. Super knowledgeable of all the products and made some recommendations that were perfect. Hope he is there next time I come in. Keep it up Joshua!!!
Apple O
1668374922
I believe Sydney S , to be a vital asset to Fluent’s team. She always greets with a smile . She is very pleasant. Respectable , with great customer service along with communication. I am grateful that she is their. Happy customer 😊 the whole team is great .
Rose
1666013325
Prices for half carts are kind of extreme here lately. I'll consider returning if that changes. People who test products out before buying a full, it kind of defeats the purpose of shopping around.....
Christine F.
1664154893
Michael and his team in Trinity are the only dispensary that I use. They are knowledgeable, helpful, professional and always friendly.Whenever I have a question they take their time to explain things so I can better understand.I would like to thank Joshua, Sydney and Jon for my most recent help.I highly recommend this dispensary.
Helenia W.
1662222437
First and last time I shop here. My pops order online to not even get the order right. I'm his caregiver and I even asked if it was 90% to be lied 2. We can't afford to go back and forth.
Dan R
1657186118
First time going to a dispensary after getting my card approved, didn't really know what I was doing. I told the staff that when I arrived and they were super helpful. Jon helped me, I explained what I wanted to get out of the product and he recommended a few different things to try and how to use them. Very pleased with the results and service!
Scott W.
1655498910
Great service and products. I prefer the gels over the competition. Softer and dissolves easy. Mike has been very helpful, explains well, great customer service. Thanks
Layne D.
1652399438
I think the clerk who helped me was Hailey, she was incredibly kind! And answered all of the questions I had, it was a relatively quick wait the person running the desk was incredibly nice she also helped answer my questions as a first time guest and I didn't get her name but the staff is very friendly and helpful it was a great first experience and I'd definitely recommend this place and he a returning customer!
Andrew M.
1651262010
Was recommended a strain by the bud tender , I took his recommendation and this is what I opened up in the parking lot. Can’t complain about the service though
Margaret P.
1647784237
My first time there I was definitely not sure of what to expect and very anxious. Mike greeted me as soon as I walked in. He was kind and I immediately felt comfortable. He was so knowledgeable as he explained the process and the product. The atmosphere was calm and friendly and Mike was truly the best. Thank you Mike!!!!!
Chris H.
1647704214
You need to abide by your own policies and prioritize customers that have pre-ordered over walk-ins. I sat and saw people who not only came in AFTER me get served first but also walk-ins be taken back first. Pretty poor service.
Ashley J.
1646943536
Bud tender very knowledgeable. Very pleasant experience. Clean environment. Clean waiting area. Price reasonable. Discounts great! And you earn points so that’s awesome!
jesse T.
1646007443
Nice place inside. Very respectful people. How ever my first time visiting there today, they were having a sale for somethings. All I bought was an old kush cart, and when I got home and opened it up,there was no protective covering over the mouth peice, it's leaking out the concentrate, and the mouth peice was sticky. I'm going to bring it back in the morning when I wake up. Should have checked it before I left. Pretty annoying. It almost seem as if it were used and returned.
Jason C.
1645906197
The whole staff have always treated me very nicely. Such a neat and organized store. Kristina is kind and personable and I never leave without a smile on my face 🙂
Cat E.
1643845309
Steven was a huge help! Very knowledgeable and answered all my questions! Great job!!!
Tye
1643133319
Love this dispensary. The staff is always very informative and polite.
Betsy W.
1641422887
I love you, but you are not providing consistency in your products. Very professional. Please get THCA products. Also could be better at inventory management. Always running out of my most helpful products.
Heatherjo S.
1640738230
Nice place, clean store friendly employees. Very helpful, very well informed staff.
Ariel W.
1640540992
Worst website. Trash bud. Carts are a ripoff too. You're welcome.
Forrest S.
1640377793
This was my first experience ever with a Dispensary in Florida. Despite my lack of knowledge and probably a bit of awkwardness, Kayla (Kay) was absolutely awesome! They helped me find exactly what I was looking for and listened to my wants and needs and helped me from there. Plan to go back again once I'm out.
patricia H.
1638118545
Everyone there are great!! Knowledgeable of all products, extremely polite and always in great moods!I’ve been to several other dispensaries throughout Florida and several other states! These people at Fluent in Newport Richey are the best!!
Jill P.
1637513689
Kay (la) very knowledgeable and helpful. Super sweet and kind. I rarely go to this dispensary because they seem to lack on their flower and promotions but today they did not disappoint. Would like to make this my go to dispensary, keep up what I saw today. (Omar)
Margaret Armstrong B.
1632614961
Great dispensary!!! Very warm and welcoming staff. Would definitely recommend for first time patients.
James K.
1631718878
I was very pleased with my visit to Fluent.Kristina was really helpful with all of my questions, and was able to help me find what I was looking for.She was very knowledgeable about all of the products and taught me a few things about cannabis.Overall it was a great experience and I will be shopping here regularly
blue S.
1631183833
Shop is clean. Design Concept is decent. Flower and products are way too much on the light side. How does one even get these low of contents? This is not medical marijuana. It is low content street boof packed in a cheap container and sold to you for a premium. Zero thought into labeling and shelf attraction.The staff here is asleep. Being the only person in the shop upon my visit, the girl inside acted like I was bothering her. The lesson here is. Get a a decent head grower and then some proper counter help. This model can not compete amongst proper operations. It is operating on a messy consulted model.Green rushers can never hop the train right. Always leaving one leg dragging in the mud.
Lee D.
1630612698
This place is great!! They don't make you rush and they make you feel really comfortable. I have and will go back there again!!!
LEONARD H.
1630200679
thanks mr.erick Martin you have been very pleasant and helpful you know what people need thanks for the talk fluent keep my brother Erick and please give him a raise thanks again Erick peace out mr.harris
Willie Ratliff W.
1629501816
A very nice place to get your medical marijuana medicine. Very clean and the staff are super friendly as well as informative. I will be going again for my medicinal needs.
Chris T.
1626127764
Just because their power is out but your doors are stillOpenAnd I'm denied service when I walked in the doorAfter making an online order but I bet your still on the clock drove from tarpon this won't happen again you lost a customer i got no apology no nothing
Jeremy B.
1625960974
Best dispensary in the area! Kristina was fantastic! Please consider her for another promotion!!!! 🙂
Christine F.
1622163974
The staff at Fluent New Port Richey are knowledgeable, very helpful, and friendly.Sean and Michael are a great team and make sure you are always satisfied with your visit.I also love the drive thru option.I highly recommend this dispensary.
Bryan W.
1620157558
Quality is poor, cartridges are very poorly made and either leak, clog or both. Customer service is great there, but there needs to be some QA on their products. Stick with Trulieve.
Unk U.
1619815461
I absolutely love this place. Clean, friendly, knowledgeable staff who always take care of us. I love the rewards points for every dollar I spend plus the regular sales and veterans discount really helps save some money.
Don P.
1616595923
Their return policy as explained by manager. if you by multiple cartriges at once, you must open and try all of them before 10 days are up. I bought six, over a months supply, two of them were not in boxes. When i got around to opening one of the unboxed you could see it had leaked quite a bit.When i brought it back i was told i could have a 30% credit, no more, no exchange.I will find a differant dispensary.
Betsy W.
1612985574
I live you! Very professional. Please get THCA products. Also could be better at inventory management. Always running out of my most helpful products.
MOLLIE P.
1611177451
Fluent is an amazing place! Toni helped me and let me say that she was the most helpful customer service rep I have ever encountered! She was extremely knowledgeable and so kind! She really made me feel at ease and was so helpful in finding what medication would suit me best! I am a loyal customer and this is now “my place!” Check this place out! It’s really the best experience one could ask for!
Amanda G.
1604021121
I visited FLUENT for the first time this week and it was a very nice. It is very clean and the staff was very helpful. It was my first time going to a dispensary - this is all brand new to me and it was a positive experience. They have incredible standard new customer deals.The only reason for deducting one star was due to the fact that their indica carts were very limited. When I left the store and checked their website, I was able to see an additional cart they had in stock at my location that I would have purchased as it was exactly what I was looking for.Additionally, their advertisement mentions "unique" first-time customer deals revealed on first visit (in addition to the standard new customer deals) which wasn't mentioned to me. I've been told by friends who are patients that FLUENT always give you samples to try and you end up leaving with some free stuff to try - which is always a great way to earn loyal customers. This was not mentioned to me nor was I given any samples.Lastly, I wasn't told about the points you earn when purchasing products. I logged into my FLUENT account to check my point balance and it was 0 points. I spent over $100 during my visit. I did call FLUENT and was told to bring my receipt to my next visit and they will credit the points to my account.I highly recommend FLUENT. Local, top notch, quality product. I will continue to check out other local dispensaries as there are many in my area with competitive deals. Thank you!
ruth P.
1604015198
This place is AWESOME! LOVE coming here they are super knowledgeable on products always super friendly and Dan is THE BEST! I would give 100 stars if i could!!! Recommend for sure!!
Tracy P.
1603148649
First time there. Very friendly staff. I didn't have to wait long at all. I went online to check out product a head of time. They had what I needed. Finally found a vape cartridge that isn't so harsh. Discounts are pretty good. I will be going back. Especially since they are so close to my house.
Jolyn S.
1600973943
As an avid cannabis user with severe PTSD, I’ve frequented a fair share of dispensaries. This was by far the best experience I have EVER had. The facility is gorgeous and clean, all Covid protocols were strictly followed. Our “budtender”, Dan, was unbelievably empathetic towards our needs with nightmares and catered our entire order to benefit us in the best way possible. Dan was the best part about our visit as he was patient, kind and SUPER knowledgeable! He is definitely an asset to the company and my husband and I will be coming back to this location for many reason, but Dan is the biggest reason! Amazing experience!
Eric I.
1600690161
I’ve had nothing but expert service and professionalism from the staff at this location. I have worked with almost all of them, and they are knowledgeable, helpful, and friendly. The manager there, always make it a point to greet my by name and carries himself in a professional manner. The online ordering and drive through service make my visits simple and fast. I could go to any of a number of dispensaries near my home, but I keep coming back to Fluent because of the wonderful service they provide.
jason S.
1600212489
Fluent is my go-to for CBD and they have great f flower as well. My first visit to any dispensary was to this particular andcashier Daniel J very knowledgeable, relaxing, in very helpful. Classy dispensary with classy staff.
Sharon B.
1600190882
Dan is amazing! Awesome place, I’ve never had a bad experience and they always get everything PERFECT.
rawrbellows
1600033075
Best carts in Florida. I got a few from trulieve for cheaper, but you can't beat Fluents quality. Tried some of their Trainwreck strain, and the flower was absolutely beautiful. I'm used to overpaying in Florida, but if I'm gonna overpay definitely gonna go with Fluent for their quality product. Hoping to see better deals for patients in the future!
Jennifer P.
1598732798
I just had the best customer service experience with Toni today. She was extremely knowledgeable and helpful! The facility was very clean and organized. The only downfall I noticed was their lack of any indica flower. I will definitely be back! Thanks Tony for a great first experience!!
Christine F.
1598050930
The staff at Fluent New Port Richey are very knowledgeable, helpful and friendly. They helped me immensely in my first several visits to educate me and pick what products were best for me. They have great specials that are offererd daily and weekly and a rewards program. The best part of my visit is always when I get to chat with Dan.I highly recommend giving them a try.
Amanda T.
1593827386
Today was my first time ever going into one of these places. And it was a great informative first visit. Pricing is what I thought it be like. I like that they have a rewards program! Definitely makes up for some expense of getting started. As far as product I have tried three different ones today. I prefer two over the one strained so far. It’s just trying it out till you find what you like and works best for you. Definitely has helped my migraines and back pain! I was nervous to get started and I can say I’m glad I did! Worth every penny! The lady that helped us was SO sweet! She had major patients with explaining and helping me order! I’m so glad I got someone like her to help me! I wish more employees (other places) out there were like her! I wish everyone gave as much care as she does! Would definitely recommend this place and her for any ordering help! 10 STARS!
brandy A.
1591714682
Love this dispensary! The product is always great and the customer service is stellar. I never have a long wait time and their express ordering is on point. The 'bud tenders" are always knowledgeable and kind - my favorite is Dan but I like everyone there! I love that I get text messages when they restock popular products and they're right beside my neighborhood so super convenient!
Faroe47 .
1590851822
UPDATE: Forced to return to pick up medicine that was disallowed because a screw-up by the prescribing doctor. I was going to miss out on my discount as a result. However, the store manager intervened and made good on the original discount. I'm somewhat relieved. PREVIOUS: Seven cars in the drive-up window to "pick up" orders previously placed. Ridiculous! My second time was no better than the first time using this place. The very visible armed guard was disquieting; had not seen one at the Surterra dispensary. Website was useless. Unable to place an order because the required upload of IDs refused to work. All around disappointing.
MIKEY G
1590695614
Awesome service and GREAT prices!!! Oh and the products are EVERYTHING!!!! Michael B. Was VERY helpful and VERY knowledgeable about the products! Thank you for all of your help and I will DEFINITELY be returning! 🤙🏼
Rebecca all inked U.
1589727766
I have been to many different dispensaries and as a company Fluent, in my eyes, beats them all by a long shot in service, quality, and the list goes on. New Port Richey is my most favorite place. The staff is awesome, very friendly and knowledgeable. The discounts are awesome and I love the point system. This is and always be my main go to place! The only thing I wish is that there could be more variety of flower. Thank you to everyone in the dispensary business!!
E D.
1589468282
The most expensive dispensary I’ve seen yet. Not worth it at all. Ive got better quality flower and thc vape oil in other dispensaries for $20 dollars cheaper, probably cheaper than that. I can’t believe this place still around been so expensive. I’ve only been there once and had a terrible customer service experience on top of them been extremely expensive. There are plenty of other dispensaries around with good quality stuff and a lot cheaper.
Casielyn R.
1589386807
I prefer fluent over the other pasco county dispensaries. Affordable, great customer service, and pretty fast. I mean it takes a few minutes to complete the purchase but honestly the people make it such a comfortable experience that you dont realize time.
Drum W.
1589316035
Excellent location, plenty of parking and also has drive up window. Never waited longer than 5 minutes if any...Probably the best vape cartridges available out of all the places I have been to. There flower is good and provides the effects you would expect. I recommend this location...
Pierce G
1588891955
Nice clean location with fast service and fantastic staff. Big thank you to all of the medtenders for making my transactions smooth and painless, and offering me great customer service. Would recommend!
jeff S.
1588885042
While people are nice it's as slow as it can be. With 10 people waiting, only one actually helping people. What should have been 15 mins was over an hour
Logan N.
1588817373
Edit. I went in today after I was contacted by a manager, I was well taken care of and have the product I was looking for. Thank you for taking care of me and showing customer care. Definitely will be back for more Went in today to buy a 300ml cartridge. When I purchased and went outside I opened my container to find a gram cart filled with liquid with a water consistancy, I walked back inside thinking it was a mistake they told me no that is how the 300ml carts come. So this is filled with 300ml thc and 700ml of additives? This is just bad business I have video to prove it. Called customer care and they said I was s.o.l and should have known what I was buying even though I'm a first time patient. This is why trulieve does the most business in pasco. Very honest and helpful to their customers. And has a customer satisfaction policy
Aaron S.
1588033839
Place is huge. Drive thru. Best promo's in the biz. Great products.
Ken N.
1588002718
wanted to try for a long time despite sceptic reviews and hearing of the grow having many issues. First off they gave me a hard time over using discounts. Was told one thing by the call center and another by the store which started things off bad. They finally did honor the discount I was told would be given. After purchasing 3 eights I get home to find my eight of baldor has a living bug inside! I contact the store and am offered replacement which I decline. I want my money back and told them I wouldn't be coming back. The manager offered me several discounts which I refused as they do nothing for me. Drove hours waisted my time and money all for nasty weed. Staff are not friendly and manager did not seem genuine in her apology.
Logan N.
1587691388
Went in today to buy a 300ml cartridge. When I purchased and went outside I opened my container to find a gram cart filled with liquid with a water consistancy, I walked back inside thinking it was a mistake they told me no that is how the 300ml carts come. So this is filled with 300ml thc and 700ml of additives? This is just bad business I have video to prove it. Called customer care and they said I was s.o.l and should have known what I was buying even though I'm a first time patient. This is why trulieve does the most business in pasco. Very honest and helpful to their customers. And has a customer satisfaction policy
Spencer K.
1587417773
I believe the exchange and return policy is highly inconsiderate and my customer service received today was under par. I understand "taste" being to subjective but, 1. It's not unprecedented (other competitors allow it)2. If a customer claims the product is making them nauseous and feeling "unwell" to an extent they can hardly use it.I think the issue goes beyond personal preference here. I compare the effect I experienced similar to something like motion sickness and I usually need a minute to recover. My theory is the fillers used to make the vape products more viscous are substandard.As for my customer service experience, well let me tell ya...... I was told by one employee, "Well this isnt Trulieve so...." and when I tried to get clarification from the store GM I was told "Well basically once you pay for it, you're stuck with it." Perhaps you guys should make that quote your entire return and exchange policy to avoid further confusion...... "We're not Trulieve, so once you pay for it you're stuck with it."Thanks......
Pierce G
1586101631
Nice clean location with fast service and fantastic staff. Big thank you to Sean D and Micheal B for making my transactions smooth and painless, and offering me great customer service. Would recommend!
Tom L.
1584474834
If you're going to offer discounts it should be for everybody not just online orders that's the reason why I left the other medical places they do the same thing not only that but you make us people who walk into the store wait while people come in after us and get their product because they offered it online should be first come first serve in any transaction I hope things will change
coastal 2.
1582238930
Although the flower wasnt the best experience. The manager 👩 was very helpful and work to fix the problem Because of her i may consider trying more product in the future as they grow. The bud trimmer needs to be fired and the manager needs a promotion. Thank you for making it right.
carol W.
1579801564
I have been to Fluent in New Port Richey Fl 3 time's now and I also check their website regularly to see if they have any Flower that's worthwhile in stock that's where I have issues if I see that it's gotten any better I will revise my review
Steven H.
1579721270
I came in with 3 people in front of me sat for an hour finally went in after 3 people that came in after me very poor management.. on my third visit it was supposed to be buy one get one free on my entire order went there to buy for cartridges and they tried to charge me $180 true leaf is charging 45 dollars for their $60 cartridge better quality faster service much better place true Leaf much better over fluent true Leaf is on 19 southbound lane New Port Richey true Leaf also has all of their flower always except for their Monday specials where you get pieces of flour for half price fluent runs out of their flower on a regular basis
Joe L
1578074889
Experienced other local shops but Fluent seems to have their affairs in order better then others! No matter when I go here, I do not spend more then 30-45 mins. I love their rewards program and the fact my Veteran status is applied Everytime! The staff is very friendly and trust to get you exactly what you need /want! Highly recommend this spot!!
Joe L
1578074887
Experienced other local shops but Fluent seems to have their affairs in order better then others! No matter when I go here, I do not spend more then 30-45 mins. I love their rewards program and the fact my Veteran status is applied Everytime! The staff is very friendly and trust to get you exactly what you need /want! Highly recommend this spot!!
