Staff is really friendly and my amazing cashier Angela was so very helpful. Definitely coming back in the future
Definitely The best dispensary in Gainesville.Anytime I go in George is extremely Helpful and always has a Smile on His face, He always gets What I need in a Timely Manner and never gets upset anytime I have complications with my Order or choosing items!
Express orders DON'T WORKMemorial Day SALE is like the EVERYDAY sale. Really?To be perfectly honest, this place has the best deals in Gainesville. I've spent moremoney and been annoyed with this place since I got my license way back when. It's like any other dispensary. Just less expensive. I still have a problem with the THC cap on medication. It's dumb. We need a new Governor I suppose.
Express orders DON'T WORKTo be perfectly honest, this place has the best deals in Gainesville. I've spent moremoney and been annoyed with this place since I got my license way back when. It's like any other dispensary. Just less expensive. I still have a problem with the THC cap on medication. It's dumb. We need a new Governor I suppose.
Express orders DON'T WORKTo be perfectly honest, this place has the best deals in Gainesville. I've spent more money and been annoyed with this place since I got my license way back when. It's like any other dispensary. Just less expensive. I still have a problem with the THC cap on medication. It's dumb. We need a new Governor I suppose.
WARNING ⚠️ Cashier: Reggienna P likes to help herself on taking her tips without your permission. I handed her a $10 bill after she said $7 and she snatched it out of my hand and says $1 and handed me $1 change. Neither one of us mentioned a tip. She just took it! I wouldn't recommend Fluent to anybody with customer service like that. I give 1 star cause at least I got my product.
I love this fluent location. Everyone is super nice, helpful and knowledgeable! I prefer fluent products over other dispensaries. Their products are fabulous!
I just opened a pack of gummies and the inside packaging was opened AND two gummies were missing. Please check your stuff BEFORE you leave, unfortunately I'm 1.5hrs away and don't intend on going back to this location. But yea, someone in there is STEALING from the patients which sucks... it makes me not trust their measurements as well. Dang
Over the past few months I have shopped with Fluent I found competent, friendly and knowledgeable people. As well as, very polite and ready to help. Thank You Fluent, P.Cassidy
my anxiety is so bad that it leaves me shaking, i have a hard time leaving the house and interacting with other people but everyone here was so nice and supportive that i felt comfortable. Tom helped me in the dispensary, since it was my first time i was really overwhelmed, but Tom listened to what i needed and all of the recommendations that they gave me have helped me so much already.
Recently I had an order messed up by an employee. I ended up with two 8ths that had some seeds in it and just wasn't very good. I called to inform them it might be a bad batch. They apologized profusely and offered me a refund or store credit. When I got there the manager personally apologized. He found me a strain that worked wonderfully. As well as threw in some extras as an apology. I was truly floored. The people at Fluent actually know their stuff. Because it's medicine some days you come in flustered or overwhelmed by choice. Fluent is always there to listen to your needs and provide exactly the item that will help.
Very friendly amazing customer service I come here more than any other dispensary
Every employee is super helpful when you have questions on products, they’re all super nice and personable, and there is never a wait time, 10/10 maybe best dispo in Florida (also the cheapest eights ever)
Nick helped us and he was very nice. He also sucks lolJust kidding, he’s doesn’t suck. None of them do. They’re all super helpful and informative.
First time at Fluent and had a great time. Great selection of high quality products and my tender, Nick, was awesome and very knowledgeable. Would highly recommend if visiting from another county or resident of Gainesville.
I was pleasantly surprised and received superb service from Marty. He really helped me choose the right strain for my ailment. Thanks so much!
This place was so beyond any other dispensary I had previously been to! Although a HUGE part of experience was the staff, in particular “Gina”!! She was the most helpful, the sweetest & kindest person you could ever have the privilege of dealing with!! Every question I uttered she would solve in a matter of seconds with impeccable timing and very informative answers that did more than help guide me right to the desired product!! Just what I needed directly when I needed it! I give Fluent 5 stars and I can bet you will to!!! A Big thanks to Gina with this one to!!!
I was helped by Edwin at Fluent, he was so patient as I spent a long time picking out items. He helped me figure out good strains for what I wanted and my price point. He answered my questions and offered his opinion and his coworkers opinions of the different products. Overall the building is a vibe, very bright and clean. The other workers also seemed chill.
Fluent was a great experience today, George was fabulous and very knowledgeable.
Edwin was a complete delight! He explained everything in detail, made sure I knew about the return policy, and gave me the best tips! I highly recommend stopping here!
Since getting my med card I have exclusively shopped at Fluent because of the knowledgeable and friendly staff, i’m always so delighted to see their familiar faces and to receive their help selecting my weekly strains! I know happy staff is the sign of a good place. Thank you
Edwin is amazing! Patient, which is definitely what I need. I would recommend shopping here for the phenomenal customer service you receive. not to mention the killer deals every week!
The flower was very dry The staff was not friendly or knowledgeable. The only good thing was the deals however with the flower so dry not sure it’s a good deal. I won’t be going back
Great service from Lex. Came in with very little knowledge on marijuana and she did a great job explaining everything to me. I came in confused and frustrated but left happy and a smile on my face. I have never been so excited to try something new. Thanks!
This was my first visit to Fluent. Charlotte S assisted me. Charlotte was professional, courteous, knowledgeable and above all HONEST. I accidentally gave Charlotte too much money when checking out and Charlotte immediately handed me back the money and repeated my total.Charlotte, the world needs more people like you.
Although I've spent quite a bit of money at this Fluent, I will no longer give them my loyalty or business. Why? Absolutely worthless customer service. I live almost 20 miles each way to this dispensary so I buy my meds for the month. Unknown to me, on my 09/25/2022 purchase (of more than $200+), one of vape cartridges was leaking. I noticed it on 10/26 when I opened the package to use it. Thought it was a minor leak but no, it was all over inside of the box as well. Called Fluent; they have a 10 day return but it is up to the discretion of the store manager where it was purchase. Gville store manager would not replace the cartridge, but offered me a 60% discount on same product. WHAT?? So now I'm stuck with a cartridge that does not work (that I paid 50% off at the time) and I would have to pay to replace it?? What in the world has happened to good customer service?? Anyone could easily ascertain there is a flaw in the cartridge! Fluent also blatantly misrepresents their "sales". What you read on the web is different from what will actually occur when you purchase. You can't use this discount with this, or this discount only goes for this. Oh, and I LOVE the fact you can collect and use the rewards, BUT never on the sale price, you have to pay full price when using rewards.They are not the only dispensary in this town and they will see no more of my $$.
I’ve had nothing but good experiences here. Everyone at fluent in Gainesville are so down to earth and answer all your questions while making you feel at home! Specifically Alexadria! So attentive and patient while explaining things I had questions about! By far the best customer service I’ve had.
Regina had excellent customer service and all the staff I've encountered at fluent have been pleasant. Please keep up the good energy, customer service is the corner stone to any good businesses.
It’s hit or miss here. There have been times that they sold me terrible flowers that didn’t weigh 3.5 grams. Sometimes they are doing the bare minimum when it comes to customer service. Truelieve is a better dispensary in my opinion.
By far my favorite dispensary. Always great sales, bud tenders are very helpful and informative. Only thing I wish they had, is more of a selection of known buds. Too many people trying to create something new rather than keep the classics on hand.
Great products, with kind people working there. Wish they had more concentrate, but they tell me they are actively working on it. Keep it up Fluent!
Today, 7/12/2022 I was told I wasn't going to be served unless I change my review. Really? They want us to lie? Laughable.I went because there was a sale. I paid 30 for each of these tiny bottles and once again, the packaging doesn't add up to what is supposed to be inside. I'll continue to buy the chews but not the tinctures.
Katlin had really good customer service! She explained products & promotions etc that helped in assisting me in my experience with fluent. And I look forward to my return.
Today, 7/12/2022 I was told I wasn't going to be served unless I change my review. Really? They want us to lie? Laughable.I went because there was a sale. I paid 30 for each of these tiny bottles and once again, the packaging doesn't add up to what is supposed to be in the actual product. I'm not a math wiz and I understand there's a THC cap on the products sold in Florida. These products are "Ok" but, I continue to struggle with the THC cap as well as promotions for product.
Update: WHY I continue to get ripped off is beyond me. I was told one thing and given another. I will not be buying much from here anymore. Maybe their chews but, I continue to get nothing for a lot of money.That's funny... There's a sale yet they want MORE for their edibles than what I normally pay? Really, Fluent? 😂I wish I could give half a star.As with every dispensary in Gainesville, Fl... LOW thc or thc that is somehow infused into they're products, is expensive. Staff continues to try but, until Florida takes the thc cap off, NO ONE is going to find much relief from any edibles. When buying flower, it may SMELL good but, it's not that great. Medical marijuana in Florida, is laughable. Too much money needed to buy the products and far too much money to the ridiculous Drs who are "licensed" to chat for 3 mins only to forget to WRITE OUT THE ORDERS. 2X this has happened to me now. They are ALL out for a quick buck. My mmj Drs office, couldn't even give me a dollar change the other day. I hope the office manager who almost threw me out for speaking up, is happy with the dollar tip. Here's another tip, learn how to treat paying customers.
That's funny... There's a sale yet they want MORE for their edibles than what I normally pay? Really, Fluent? 😂I wish I could give half a star.As with every dispensary in Gainesville, Fl... LOW thc or thc that is somehow infused into they're products, is expensive. Staff continues to try but, until Florida takes the thc cap off, NO ONE is going to find much relief from any edibles. When buying flower, it may SMELL good but, it's not that great. Medical marijuana in Florida, is laughable. Too much money needed to buy the products and far too much money to the ridiculous Drs who are "licensed" to chat for 3 mins only to forget to WRITE OUT THE ORDERS. 2X this has happened to me now. They are ALL out for a quick buck. My mmj Drs office, couldn't even give me a dollar change the other day. I hope the office manager who almost threw me out for speaking up, is happy with the dollar tip. Here's another tip, learn how to treat paying customers.
I went because there was a sale. I paid 30 for each of these tiny bottles and once again, the packaging doesn't add up to what is supposed to be in the actual product. I'm not a math wiz and I understand there's a THC cap on the products sold in Florida. These products are "Ok" but, I continue to struggle with the THC cap as well as promotions for products that don't last long and, in all honesty, didn't work the way I thought it would. 450mg of THC? In the entire bottle? 30 dollar's for something that has lasted me 2 days, isn't worth it for me.Update: a Father's Day Sale????? NOTHING is on "sale" and they wouldn't use my acquired points? They don't deliver either. GAINESVILLE DISPENSARIES NEED AN UPDATE.
I was previously a truelieve customer, and when I say I was a truelieve customer I was a diehard truelieve customer. FLUENT is WAAAAAAAYY BETTER than truelieve. The deals are better so I have more money for other activities, the service was phenomenal, and it was a fast, humourous experience. FLUENTTyou guys are the best Im not going back to truelieve ever again.
Please stop being ridiclous here. I went to pick up a few pre rolls and wanted to fly in and out. I order ahead purposely. It was not only not ready but, as I was walking out with my order, I had dropped my purse and went to put MY bag on a display table and was told THAT'S NOT YOURS! Don't take that it's a display bag. I stoupped shoplifting at the age of 12 after getting caught stealing a pair of nylons for my older cousin. If I look like a thief, I have a huge problem. I'm going to be 65 so, they really need to stop bullying people. It was not worth my time to try and run in and out. Why have something called fast pickup? None of the dispensaries in Gainesville do!! False freaking advertising on every ridiculous website.
Fluent in Gainesville is the best dispensary I have been to hands down.
The worst dispensary I have ever been to. Rude staff, if they find out you're not some rich college kid with a bunch of money they have no time for you and let you sit in their lobby for an hour while people get to go in front of you that just walked through the door.Staff needs to seriously be retrained in how to address customers walking into their store and not everyone has a ton of money so when they constantly try to upsell you a million times at the register, it gets annoying.
Yesterday was my first time visiting a dispensary as a patient. I visited Fluent, and it was great! They have a sale for 50% off up to a $200 purchase for first time patients and I got a great deal! The staff listened carefully to my needs and symptoms, explained all the different products and how they work and tailored their recommendations to what I said. They were very knowledgeable and explained pharmacokinetics of the medications in ways what were easy to understand. I sleep very well at night now, and I've had insomnia for nearly 15 years now! Looking forward to the benefits of my new medicine and Fluent will definitely be a place I continue to visit!
My experience with Fluent has been excellent. Taylor took her time with me until I understood everything she explained to me, she's very professional and patient. I recommend to go to this dispensary.
Caught a great 30 percent storewide sale. Caleb was knowledgeable and extremely helpful in helping me make some choices in edibles. Not much selection in concentrates but a convenient easy location to hit while in Gainesville
Kudos for progress from Fluent. I know it was a little bit rough in the beginning, but Fluent as a whole seems to want to be and do better and lately I have been impressed with not only staff but product as well. :)Great, positive environment and staff that make you feel welcomed. They seem like they care for the health and well being of patients rather than just trying to push products and make sales. Highly recommend this place.
By far the worst flower ever! Definitely premature harvest.i guess curaleaf and fluent are trying to see who has the worst flower in Central Florida..
I came in a little nervous, I’d only ever been to a dispensary one time before, and the person who helped me was so SO amazing! May treated me so kindly and respectfully I felt so comfortable. I really appreciate the hard work everyone did, especially May who helped me feel welcome even as anxious as I was. Highly recommend! Love this place and atmosphere!
I've been to Fluent a few times. But was assisted by May my last time in, they were super kind and quick which was really nice! Treatment was nice and the lobby was super clean! Loved my experience this most recent time. My budtender was knowledgeable and super easy to talk to. This will be my new favorite dispo.
I arrived at Fluent cold, in pain, and tired. I went inside, and May was the available human to help me. They got me exactly what I needed, I went home, and took a great nap!! They were kind, courteous, respectful of my needs. Would absolutely request them if I need further assistance. Thank you, May!!
I stopped by to browse while I was in town and even though I didn't make a purchase, May treated me with the utmost respect and patience. Their ability to explain things in an easy to understand way made me feel like my presence was appreciated. May is an exemplary example of what high quality top notch customer service should be. They are amazing and when I stop by again I hope they are working.
I knew nothing about cannabis or anything of the sort, but May was so knowledgeable and so helpful that not only did I feel more comfortable using it, but also I can't wait to go back for more. A1 employee, made my experience great!
The staff are always friendly and professional. My absolute favorite place to get gels/chews. Bundle deals on bulk. Excellent flavors in sweet or sour options. Must try Moods line products. Golden Hour is a personal favorite.
Amy and Regina were super helpful and very kind! Highly recommend this dispensary!
FLUENT is a top of the line cannabis dispensary. They seem have all the THC products that you can imagine. I purchased around $300 of products and I have no complaints. The people who work there were very knowledgeable and extremely courteous. I can't wait to return to FLUENT and buy more cannabis products.
The worst and most overpriced dispensary you will ever visit. The staff are wonderful people however everything else is garbage.
I have only been to the Gainesville store and don't have a problem with them but I dont go there often.
Friendly staff and great people that work there but the product is by far sub par. Absolutely the worst flower I have ever smoked in my life. Save your time and money and go somewhere that actually has a large selection and decent products at a fair price. This place is fluent in bad weed. I don’t even know if I would go again if they were giving the stuff away.
I’m a frequent customer of Fluent and stopped in the Gainesville store to fill an order. The front desk rep was cool but the heavy set gal behind him started barking orders about putting g on a mask. Not “would you mind putting on a mask” but tossing out orders instead.I left the locating because I had to use a bathroom and theirs was out of order.When I can back I tried to explain that clients don’t really like being ordered around.Rather than apologizing and providing good customer service she chose to be condescending and continues to beat me up.Even after I masked up and told her I was good and ready to complete my transaction she gave me an attitude so f it...I’m out.Would never return to this branch and seriously considering not doing biz w fluent.Sorry...not sorry
Bought the new lenian strand absolutely horrible .over priced and the flower was terrible. Truly disappointed
Once again ripped off by Fluent,, got a buffer whole flower, when I got it home to check it, the seal was broken and obviously a huge bud had been taken! Container weighed 2.8 grams for over 50$ bucks!! (Flower had a couple seeds and wasn’t that great! 🤣) What a joke,, sad not even the first time this has happened!! But will be the last time I will NEVER shop with Fluent again. Store manager offered me 25% off which is worthless since they said I couldn’t stack it with my veterans discount!! So wow ripped off with no real solution,, plus I won’t shop again to even use that 25%, sad day, I will tell everyone I know and blast on review. Gainesville store taking buds from your medicine better weigh them all!! You should also try GrowHealthy and Curaleaf for better results 👍🏻😎
This is my new favorite. I’ve always loved Fluent’s quality but I was pretty devoted to another dispensary because of the prices. However the service here is worth it. The product quality and customer service surpasses anywhere else I have been To. Never a wait, they actually answer the phone answer. I hate having to wait around at dispensaries. I want my experience to be convenient, discreet and easy- and that’s exactly what it was. Corey helped with my purchase, he particularly made the experience great & the rest of the staff was pleasant as well!
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If you are looking for flower, this might not be the place.
This place is ran by rejects that couldn't a real get a job anywhere else... they scam you saying they're giving your 1st timer discount and battery then send you on your way & when you go back in they call you Liar
Went in for the first time today. Staff is friendly and my dispenser was knowledgeable about their product. Flower is sticky,dense, smells and smokes good. black vape cartridges are also really good. Will be back.
Great clean facility with very helpful polite staff, with a quality product. The only problem I’ve had is that they seem to run out of product often. I’ve gone there several times and 50% of the time they don’t have the same product from month to month (example- I use the Polaris vape for sleep, or Polaris flower. They almost never have the Polaris flower/preroll and twice did not have any Polaris products). Sometimes they don’t have any flower at all besides a limited selection of pre rolls. You get the Polaris flower in and I’ll return! I know to check what’s in stock online now.
Nice place but has trouble restocking. I like flower and yesterday I called and they didn’t have any at all. Not the first time. So had to go to another dispensary.
Very happy with their products and the staff. Very unhappy with customer service in solving a problem with a battery blowing up while charging and starting a small fire. Their solution was a discount and free battery replacement. The battery has a replacement warranty and I already get a discount. I asked for assistance in replacing the ruined carpet. Called multiple times with no result. Not sure if I will go to that store anymore if they can not back their product.
Worst experience ever. They might have a good product but I'll never know with the armed police walking around the place. Never felt so uncomfortable, wish I'd never given them my information. Of course have security! but why are they standing over your shoulder?
My wife has been coming here since it was Knox, and we loved it. But all the old employees got fired, and now my wife can't go in there without being hit on by one of the new salesmen, the short guy. Extremely unprofessional. Knox used to care about it's patients, but obviously they don't care who they hire now. We're switching to another dispensary.
I am a fluent girl 100% I have shopped 2other dispensary’s but I was not happy w/their quality. When you shop at fluent you get what you pay for, & their product is 100% pure! I will never shop at any other dispensary, fluent stole my heart and when I enter into fD I am welcome with sincere kindness! I am a Gainesville fluent girl! Thank you for making me feel good! But sometimes I have a hard time ordering on line you need to revise your website for express ordering, it’s confusing & difficult at times.. but that will not stop me from purchasing from Fluent!! I am fluent BIGGEST FAN!!!
Accompanied a friend here and was pleasantly surprised. The place was immaculate and waiting room was like that of a high end doctor's office. Staff was uniformed, clean cut, friendly and very professional. I was very impressed with everything I saw and heard. It completely blew my preconceived conceptions of a dispenser out of the water. This was my first experience at such a facility. Very classy! I felt my friend was in good hands.
Very friendly staff they were out of flower seems to be a all Gainesville outage of flower all dispensaries are out I got some thc vape tho
I had a wonderful experience when I came to get my order and it was my first time! They also have wonderful customer service skills! Everybody was so nice and helpful! They explain everything with every little detail! Thanks Knox for a very wonderful experience!
Very helpful and friendly staff. They explained the law and the process, as well as their current availability.