I've spent a lot of money with MUV. I bought a bunch of tier 1 flower and was loaded with seeds which was a $400 order. When I complained the next time I went the manager gave me 10% off. That 10% was a slap in the face. The right thing would be to take it back for exchange or refund. I don't ever complain but this isn't right
Muv never disappoints me. The staff are friendly especially Dylan. The product is top of line and I'm already looking forward to my next visit. Thank you for staying consistent and having extensive product knowledge.
Alexandra was super friendly and was very knowledgeable. If I'm ever back in Ft. Meyers, I'll definitely be back..
Had a great experience today. Anthony was knowledgeable and very helpful. 10 out of 10 service.
Chesney was very knowledgeable, pretty much knew everything that was in stock and knew which ones had higher or lower percentages.. I’ve been impressed with everyone every time at this location. I keep getting told to try other places, but why would I want to go anywhere else? Honestly. A+++
New website is TERRIBLE!!Gives no percentages, tells sale price for first timers, very deceiving for regulars. You no longer can check product availability at other locations unless you have 20minutes to scroll through entire country, not to mention how long it takes to re-register & put your info back in...have fun trying to put your birthday, that's another 20minutes. It's been a good run MUV....I love the people that work at the Cypress location but, wayyyy toooo much work to order online & I'm not driving to check percentages & availability of products. Definitely should have left the website the way it was!But it's very obvious why they changed it. They didn't need to do that to try to lure people in...at least not me I would have stayed loyal....now not so much.
Some of the best concentrates, vapes, and edibles around. Their flower is good too. If you've never been it's definitely one of my top choices and the staff are amazing and very knowledgeable with their products
I have to say I’m always at this dispensary not because it’s close to home, it’s actually a farther one from home. I love this location because of the staff! They always have a smile on their face and can help me choose the right strain for my pains! Emily C always goes above and beyond when I’m there to make my experience there perfect Everytime! As does everyone else that works there!
MUV has always been wonderful. Dylan was professional and friendly. It was an enjoyable experience.
I believe this was my 4th visit to Muv and Savannah really listened to me. She with her education and training helped me to figure out a regimen and worked with me to figure out which products would work out best for me. She’s very kind, caring, compassionate and patient. I feel she is an huge asset for your company and she also made me feel very comfortable. Savannah, I thank you for all your help and kindness today 4/25/24. You rock!!!
SJ was very rude and horrible customer service. Making customers who already suffer with anxiety and depression feel worse is horrible to have in your location. She should be fired!
Customer service was amazing, Emily was a great help and very knowledgeable. Will definitely be back to this location. Keep it up!
I used to think this was a decent location until I went to the bonita location one day and they told me about all of the coupons and gift certificates I had on my customer profile when this location never once mentioned it or offered to use them, found my new favorite muv location in bonita rather than this one since the bonita one offers better customer service
Dylan made sure I had everything I needed and even read through the notes thoroughly, grabbed a manager when we needed her and was done fast and efficiently! Super sweet as well!
Jorge was Awesome and he really helped me out in choosing what was right for me and also solving my problem!! But, ALL the staff is amazing!! They are all super polite and Happy and knowledgeable!!! Amazing customer service!! Always Super Satisfied!!
Savanna and Alex were amazing as usual. Best Customer service. Wish they were both at every counter I visited and bought from. True assets to the company!
Emily was an absolute pleasure. She made sure I saved the most money. I love women supporting women! I’ll definitely be coming back! Thank you!
Elsie was very knowledgeable. First time here. I came because I feel like all other dispensaries were not educated enough to address my needs. Elsie really took her time with me and actually listened to my treatment needs and walked me through recommendations. Even took time to label for me. Highly Recommend. I wish I would have came here long ago.
Due to my autoimmune diseases, I am a client of all the cannabis dispensaries. They all have a good product but what separates MUV from the rest is their customer service! Although they are all very personable Emily is a 10! She's always pleasant and very understanding.knows not only the product she represents but also is great at customer service!
Thank you MUV, I was pleased with the interaction between your consultant who explained clearly our concerns. He is very good employee from the great country of France. Have a good day.
Love the staff here they are always super chill and nice. And ofc muv has the best quality by far with amazing deals.
I don't leave reviews very often but you guys totally deserve it. I use to be a Trulieve girl but now MUV and specifically cypress MUV is my first stop. I am a pothead and have been to all the dispensaires. Hands down best products, best deals and best customer service. I am never waiting long and literally every person you interact with is fabulous. I can't remember everyones names but it's all of them that are polite, considérate, knowledgable and are generally concerned with you having a good expeirence. If you just got your card and you don't know where to go, this is where you want to be, promise. I can be impatient and not always the most pleasant human and they are always good to me anyway. I really appreciate it and even if I don't enter feeling good I leave feeling good and we need more of that in the world. Thank you guys for caring. It matters and it shows. K no more mushy gushy stuff. Lol see ya soon
This place is so nice since the renovations! But the people are phenomenal! Connor was very nice and I wish we could hang out! Superb communication and knowledge of product.
If I could give Connor 20 stars I would! I was one of those terrible, nightmare customers, and he served me so patiently, with a kind smile, the whole time! I had originally placed my order at the wrong location, I had to change things up like five different times, and he never once complained, seemed aggravated or rushed me. It was the best customer service. I think I’ve received in Florida. MUV is now my 100% go to! Thank you for your patience Connor! Love, I’m frustrated, busy, single mother!
It was my first visit after just getting my card. Jessica was outstanding. Polite and respectful and professional. She answered all my “virgin”‘ questions and put me at ease. It was an extremely positive experience. MUV is very fortunate to have her on the team!Recent visit with Aaron was terrific. Very helpful and professional, MUV Is tops
Love this place!! They have a Veterans Discount, a great return policy & everyone there is always willing to help me..all the time!!They have AWESOME sales, the BEST tasting RSO around, and they love to give out swag here!!