This is one of my favorite dispensaries. Nice atmosphere, usually not too busy, and the staff are always friendly. They try to take care of their customers and are always pleasant to work with.
The workers are very professional and frendly the problem is there's not enough of them... they don't have the employees to work the drive through and there's usually only 1 worker dispensing so the waite time is extremely long... 1 person in front of me on a pick up order sat there for 20 minutes to take 2 minutes to dispense... not worth the time to go there
Nearly all of the employees have quit. Children sitting in the waiting room unattended. The guy in the front is forced to be a baby sitter. Last few times I came, there was only one employee dispensing. It’s so bad, the regional manager is now dispensing. Pickups are going before every walk in. This was the best location in my opinion. I haven’t been to the others lately but am surely going to drive out of my way to find better service. 30-45 min wait every single time now. I hope they can get it together. Guess I’ll have to try some of the other dispensaries in the area. Very disappointed every time I go there.
Not even worthy of 1 star. Took these guys a few months to ruin such a nice location. Has drive thru that is hardly ever open, even tho they allow you to check in with drive thru option. Then don't even give you an express option inside. Try to tell you you have to wait 45 min for an online order that is already filled. Please fix your stupidity and stop inconveniencing your customers that don't have 45 min to sit in a lobby behind people that don't take the steps for express checkout and pick up. Kind of defeats the whole purpose of ordering online and trying to pick a location that is designed for express experience.
Dallas was extremely helpful and quite knowledgeable. He informed me of the current sales and helped me identify products with my desired terpenes. The entire front of house staff at this store is top tier. Likely because the people working in the back are doing their jobs well. Definitely one of the better Trulieve stores in the area. Will be back
Well let's say I probably been every trulieve in Southwest Florida. Today I decided to give this one a chance after months and months of not using them due to the bad experiences that I've had in the past. But today they redeemed themselves, Siri my tender was amazing in the lady at the front desk was absolutely phenomenal customer service she was exceptional with explaining to me what's going on with the Staffing it's just great I really appreciate it guys hope you guys have a wonderful weekend thanks again.
Out of all Trulieve dispensary in Lee Cty area this is the best one. The staff and management go above and beyond. They don't rush you here, make you feel more like a friend than a client. The selection they have is awesome they are very knowledgeable on their products 😀
Drove all the way from another town to get the special indica chocolate for sleep. Worth the drive! Veronica at front was so sweet and professional and Dallas did amazing job informing us of new products! This is the best Trulieve yet. So clean and bright and uplifting. We will make the drive again!
The team members at this store are extraordinary! I was greeted by Gary with a beautiful smile and warm hello. When they greet you by name you know you are special. They are knowledgeable, keep the store extremely clean and when you enter it’s a welcoming environment. Today I had Robert who helped me with my selections. I left knowing that I received the best deal in town. I live in east Naples and drive to this store for the shopping experience.
By far my favorite Trulieve location in the area, and that I have ever been to! This location has the most friendly and knowledgeable employees that I have met. I wish this location had as good of a selection of products as the other locations, I would go out of my way to come here if it did!
My Summerlin experience has been so wonderful each time I have been to the store. Quick and easy service. Clean store and a great staff.The manager running the show must know what he’s doing. 10/19/22
I came to Trulieve for the first time a couple of months ago with my wife Opal. The store is great, and the staff is super friendly. But one employee, in particular, always goes above and beyond to help me. Gary is an exceptional employee… very personable and very knowledgeable. He’s truly a good egg. I’ll definitely be back again and again. My trips to this Trulieve store have been some of the best shopping experiences I’ve had in recent memory. 10/10 highly recommended.