HIRING EVENT: Call Center and Customer Service Representative – April 15th – AltMed Florida – Ruskin, FL

MÜV Enterprises, a division of Verano Holdings, is a fast-growing, publicly-held cannabis company, is hosting an onsite hiring event on April 15th, 2021 from 9:00 a.m. – 5:00 p.m. at 305 N US Highway 41, Ruskin, FL (Paul B. Dickman Building). You must bring a copy of your resume, wear a face mask, and RSVP by applying to this job posting. See job details below:

Position Summary

The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat.

Duties/Responsibilities/Tasks

  • Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products.
  • Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
  • Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
  • Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities.
  • Takes initiative and assumes responsibility where appropriate
  • Develop a good understanding of client needs, business objectives, and business trends
  • Other duties assigned as needed.

Job Requirements

  • Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
  • At least one full year in a call center environment leading handling customer orders/questions.
  • Passion to serve people with debilitating conditions
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Ability to work weekends & holidays as scheduled
  • Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
  • Ability to collaborate with other departments within Altmed Florida

Additional Requirements:

  • Must be at least 21 years of age.
  • Must successfully complete a level II background check.

AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:
Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.

Job Types: Full-time, Part-time

Pay: $14.00 – $15.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends

Application Question(s):

  • Level II Background Check
  • Age: 21 yrs or older?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call Center: 1 year (Preferred)
  • Retail sales: 4 years (Preferred)

Language:

  • Bilingual (English and Spanish) (Preferred)

Work Location:

  • One location

Work Remotely:

Apply Here

 

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