Hiring Event: Patient Care Representative ***Dispensary Call Center – AltMed Florida – Apollo Beach, FL

Müv, the fastest-growing privately-held cannabis company in Florida is hosting an on-site hiring event at our HQ/Call Center located 6944 US HWY 41 Apollo Beach, FL 33572 (If the GPS takes you to Bank of OZK, please use this address [6938 US-41, Apollo Beach, FL 33572] from 12PM to 4PM on October 6th, 2021.

You must bring a copy of your resume, a facemask, and RSVP by applying to this job posting. Below the details for the Patient Care Representative position.

Job Summary:

The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.

Duties and Responsibilities:

  • Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
  • Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
  • Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
  • Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
  • Take initiative and assumes responsibility where appropriate.
  • Develop a good understanding of client needs, business objectives, and business trends.
  • Perform other duties as assigned by management.

Minimum Qualifications:

  • Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)
  • At least one full year in a call center environment leading handling customer orders/question.
  • Passion to serve people with debilitating conditions.
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
  • Ability to work weekends & holidays as scheduled.
  • Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager
  • Ability to collaborate with other departments within AltMed Florida

Additional Requirements:

  • Must be at least 21 years of age.
  • Must successfully complete a level II background check

AltMed Florida is an EEO Employer, dedicated to a culturally diverse workplace.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Notification to Agencies:

Please note that AltMed Florida does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, AltMed Florida will not consider or approve payment regarding recruiter fees or referral compensations.

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay

Application Question(s):

  • Level II Background Check

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

Work Location: One location

Apply Here

 

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