Ian was thr best. Super helpful. Knowledgeable, patient. Lord know you need patience with me. Everyone is nice. Place is clean. Lots of opportunity for discounts. Come here!!!! Thank you Ian!!!
I've yet to have a bad customer service experience yet. I've only ever gotten one order that was dry, like really really dry. But usually all of my orders are still pretty sticky and moist.The best thing about Insa though is the constant sales. I'm getting over an ounce for under $150 all the time. I'm usually paying about $120-130 for an ounce of pretty good flower.Please try these guys out. I only buy flower though.
Kc, O’Malley and Jacob are a great vibe. And the flower as always is great quality. This staff really makes the place. Every time I have ever gone in, it’s usually the same people and every time I go in, I’m greeted immediately and they always look out for me and I’m sure all their customers.
I love Ian, this stores manager! He's so knowledgeable and patient. He took time to ask identifying questions about what I was looking for in order to give me the perfect "prescription". I haven't tried my products just yet but I would go back to visit just to Ian about what's new. Thank you!
Great Customer Service. Everyone was very professional & knowledgeable about the products. (I didn't feel rushed at all) The staff answered all my questions.The place was very very clean and the service was quick... The touch screen is the BEST part.. Insa is highly recommended.They have the best Products hands down!! the Manager was awesome!
Very professional and fast service. They have the best flower I have found in any dispensary. Always top grade and good deals. They have all of their products on display at all times with a “flower bar” that you can smell, see, and get a description of each different strain they have available.
Love Them!!! Every time I enter this store I’m always warmly greeted. They literally know me by name at this point. lol Flower is the best, and they know their stuff. I generally do pick up orders to get in and out but still end up spending 20-30 min in here just having good conversation. By far my favorite dispensary in Jax!!
Andres was heaven sent. He educated me and my husband so much and took his time with explaining everything. I give him a 10/10 definitely recommend.
My new fav dispensary! When I first walked in they went over everything I was able to buy and how many milligrams I had left for every category, I’ve never had anyone do this before. The nicest gentlemen working inside. Demarquis was so patient with my questions. The store is so clean. They also have a great selection! I’ll be back!
I’m not sure how Devan got that perception of the budtenders or the whole store. I began coming to INSA because of the lively vibe I get from them and theattentiveness they give to myself and others. I have come into their store late plenty of times towards the time of closing and was able to get serviced. They may not have had a strain I would prefer because of how late in the day I came, however I was always offered a different selection. What I’ve come to learn in this world is when you give kindness you tend to receive it back in return. Which is why I choose INSA as my main dispensary. They exhibit integrity and fair knowledge about their products. Demarquis( lord I hope I spell yal names right), Ian, O’Mallerey, and Kacy are the main budtenders I see when I come to the store. Each time I have been greeted warmly with kindness, and tended to with care and excellence . Thank yal for being great individuals🤎🫶🏾Update : there’s a customer that is trying to lower their ratings by writing the same review under a different name. I would highly implore that you try the store out for yourself. Haters gone hate lol
Best dispensary in Jax hands down!!!! I wish I could narrow it down to one employee but everyone is awesome. Every time visit I feel like I’m hanging out and it’s such a pleasant visit. I will come here every time. Even the products and discounts stand above others. Thank you staff of INSA for being awesome!!! They deserve raises all around!!!!
My experience was amazing, I was greeted very nicely by a man named Demarcus. He was very helpful and very quick to help me out and tell some stuff I didn’t know about certain stuff I was trying to get, also was very kind and respectful when talking and explaining. Overall was a great experience will indeed be coming back!
Omalley and Rindy are the best. First time in and they explained everything in great detail and all the promotions the cost is a little more than the other dispensaries around but because these two girls were so incredible I think I have found my new spot. Great job y’all.
This place is amazing, everyone there is doing their best in this hard life, please be kind to the budtenders, please know they are people too, and deserve better. I wish them all the best. Please never give up on yourselves. I will miss you all so much and the amazing time we had, however short. Thank you, from the bottom of my heart, thank you.
Great service. Went to my first one out of town and got overcharged, brought it to the attention of this local location, and the situation was rectified with no hassle. It's hard to get good help these days. This company has found some great folks to represent them.
Insa truly stands out as a top-notch cannabis dispensary, thanks to their exceptional customer service and high-quality selection. During my visit, Demarquis went above and beyond to assist me in choosing the perfect products tailored to my needs. His expertise and friendly demeanor made the whole experience seamless and enjoyable. I highly recommend Insa to anyone looking for a wide range of cannabis products and stellar customer service. Five stars!
Best dispensary experience I’ve had so far. Staff is knowledgeable and patient. O’Malley was amazing and attentive. Def will stop back through on my next trip to Jacksonville.
The staff is always very friendly, helpful and patient. Shout out to Jacob for taking the time to help me renew my card. The cannabis is incredible and they have amazing deals on their products. 40% off for veterans every time!
Had a great first time visit experience at Insa! I was greeted by Andres and he was very helpful and answered my questions. Michelle and Ian were very sweet and friendly and we chatted while i was checking out my stuff. Products i got were 10/10! Will be back for sure
Go to spot. Easy to get to, Never a wait, always have deals, and friendly team who knows their cannabis.Andres has helped several times finding what I wanted, highly recommend.
I cannot possibly say enough good things about this location. Every single employee I have ever spoken to has been patient, friendly, knowledgeable, funny, and made the entire experience one worth going back for. Their product selection and quality is unmatched, their displays are both beautiful and helpful, and their store is always immaculate. This is hands down the place that I recommend highest in Jacksonville for your medical needs.
It's one of the best dispensaries!! Awesome staff. O'Malley is amazing!! Very knowledgeable and friendly. Thank you, Michael and Kasey, for the additional assistance. I'll be back!!
First time I've been to an Insa and it was an amazing experience. The discounts/deals, especially for a first time customer, are off the hook. We were helped by Ian who was extremely knowledgeable and super friendly. I like to think I know a bunch about cannabis after over 40 years and I would take Ian's suggestions on what's good and what's good for me without reservation.The store is BEAUTIFUL and the glass cases in the middle of the store display the products so that the customer can get a good look before purchasing. The flower jars on display in the middle of the store are made of glass with what looks like a magnifier of some sort. You smell the products the second you open the door. Easily the cleanest, finest dispensary I've been to and I've been to just about every dispensary in the Jacksonville area.
Definitely the best dispensary experience ever! O’Malley and Kasey were so knowledgeable and friendly. We couldn’t have asked for better service or more entertainment 🤣 we will definitely go back and plan to be regulars!
Awesome dispensary! Great vibes, cool tech and merch. The flower bar is very unique, and the staff was great. McDuffy was super nice, real, and helpful. I’ll definitely be back anytime I’m on this side of town.
LOVE COMING HERE!! They always hook you up with the best bang for your buck! Great deals and great product! All the staff is very nice and make great recommendations!
This dispensary is amazing. The minute I drove up to the building I knew I was in for an experience. The store has a striking blue roof that stands out immediately. I walked inside and was blown away by the displays. I could actually smell the flower I was going to buy. The interior is beautiful and very clean. All the employees I dealt with that day O'Malley, Kasey, and Christian were so helpful with my first time experience. I'll definitely be back.
This place is a hidden gem. They have a lot of great strains and it is such a unique store. It was my first time in and I needed some help. Kasey was patient and helped me with my order.
I had the pleasure of meeting Ian and Jordan yesterday at this wonderful place. My first time in and I was completely blown away. Super cool beautiful store with amazing displays. Vibe was chill and welcoming. Ian was very helpful and knowledgeable and showed me around the store. Jordan quickly got my order and helped explain sales. This is my new favorite place! Prices are great, quality is amazing! And the containers are great for hands that have trouble opening other places containers 😉. This is not the closest dispensary to me, but I will gladly make the drive to visit here and be greeted with a smile and respect. Highly recommend!
First time customer, but literally placing another order for pickup now. I walked in about a week ago after I realized this little gem was 5 minutes from my workplace. I was greeted and helped by Demarquis, he was very knowledgeable and sincere. I believe he was the only one working the counter, but he handled it so well, giving adequate attention and greeting everyone that walked in. Great selection of products, and awesome staff! Insa definitely will be a regular stop!
Awesome experience!!! Christian was sure helpful and just an overall amazing staff member. I’m definitely coming back again.
First time I have been here & it's my birthday.... Great staff & IAN was great, very knowledgeable & made it a very pleasurable experience.. The Flower Rocks!!! The discounts were great... I was In & Out. I will definitely let all my friends know about this Awesome place.. I will definatly be returning 100%.....Thank you Ian & Insa - Very Happy Customer...
Great staff! 2 gentleman making good recommendations and being very helpful (8/19, evening time). Forgot their names unfortunately, I believe one was Christian. Beautiful store inside as well.
I’ve been to Insa twice now and I will definitely keep going back. O’Malley is a wonderful employee, very knowledgeable and gave great recommendations. My second trip there I was greeted by Christian who was also super friendly and knowledgeable. Highly recommend!
Love this dispensary!! Demarcus and Ian were extremely helpful and friendly. The products are amazing! I definitely recommend you check this spot out!
Love it! Very clean & organized. My first time experience here super easy & fast. Jordan me some great recommendations (: - shout out to you Jordan. Definitely will be back.
First visit to Insa... I was greeted by Christian who was more than pleasant. He informed me of all the sales and discounts I could utilize... Ian, the manager was super attentive. The entire staff, was knowledgeable and seemed like they love what they do. Working in the industry, I'm a little picky about service. I will most definitely be back for that alone!! I will review the product after I enjoy it! 💙❤️
Think we have met and worked with every employee, each of them show amazing customer service skills and teamwork. The customer area is very neat and clean. Staff greats us with a huge smile whenever stopping in. For the products, they speak for themselves and each one has been a treat. Looking forward to many more visits to this dispensary.
Absolutely love this new dispensary. Everyone was extremely helpful. Location is convenient. Products are on point. Thank you Insa. My new go to.
First time going to insa and i will definitely be back. Jordan, KC, and Demarcus were all super friendly and answered all of my questions. Very nice environment inside.
Best dispensary experience ever. Ian and Demonquis (spelling) very knowledgeable and efficient. First visit, online order. They had me in the system ready to go, no lobby waiting. The setup coming soon will be very cool. Look at/smell actual flower in lobby display.
This is a brand new dispensary and it is AMAZING! Everything about it is wonderful but mostly the selection and the staff. Edson helped me and his knowledge was more than any of the other places. He took the time to explain just about every concentrate that they have! I am truly amazed at the selection of this store. They have the best 50 dollar off coupons for 1st time patients and a loyalty program. Their stuff isn't already on sale so when you have rewards you can actually use them!
The staff was amazing to work with! O’Malley did an amazing job informing me of all the different products and helping me pick what would work best for me! Jordan was so quick to get my order ready! Basically I couldn’t have asked for a better first experience🤌
Just left Insa and I have to say this was the best experience at a dispensary. The building is beautiful and the employees are super friendly and helpful. Ian and Alaina made my first time in the store so pleasant. They deserve 5 stars as well. I will be back next time.
I have finally tried everything that insa has put out and I love it great product great customer service, and the assistant manager is so helpful i don’t mine. Driving in 30 minutes this is my store I love this place
Shoutout to O, Alaina, Jordan and Fred ;^) yall have great customer service skills and can handle whatever you need help with. Thanks!
Hands down the best in town always have sales and customer service is outstanding always never disappointed been there like 3-4 times in the first week of opening which is a good sign I’m so happy they finally made it here saved me a 2 hr trip to Orlando.
Very excited that Insa is in Jax now! Stopped by the new location and everyone was very friendly. Christian helped me pick out a couple of edible and flower options. He was very patient and made me feel comfortable. The set up is great, will definitely come back.