The woman working on 4-13-24 closed early Saturday night and myself and others were unable to pick up our prescriptions as a result. She locked the doors and turned pit the lights as I was pulling in @ 8:35 p.m.I went through the drive thru since I had pre paid and I saw someone swiftly close the door and turn off the lights. I rang the bell but she ignored it and hid. Other cars were behind me for the same waiting in vain to pick up their prescriptions as well.I drove to the front and the door was locked. More people attempted to come in. I was leaving and saw the light on in drive thru so I went to it and the woman said " were closed we sent everyone an email " I said what time do you close it says 9-9?She replied "8:45" I said I was here well before then and the doors were locked. She argued and I told her she was not being truthful.So I will cancel my order and get a refund.Trulieve is right next door and they stay open until advertised closing hours.Also, if this woman is so comfortable lying, do you think her dishonesty stops there?I had another bad experience at INSA the villages and I thought I would give them another chance.Never again.
Sandra was very helpful and friendly through the whole process. It was my first time at this dispensary and she made everything easy breezy. Bre and Eddie were also great. The product is🔥🔥🔥
Always great service! The workers there are very knowledgeable and caring. I literally go there because of their service. PLUS... it's always very clean. Would recommend to ANYBODY!!
Very nice place. Everyone is friendly and helpful. It was my first visit to an Insa, and Im quite pleased. The product I've tried has been satisfying and good quality.Definitely recommend and will revisit in the future.
I've never had a bad experience at this location!The products have been well worth money and the staff is always friendly and knowledgeable.B SQUAD helped me the first time and Cindy and Katt helped me most recently.Thank you, thank you!
I stumbled onto insa by accident when going next door to a competitor and we decided to stop and take a look. Entering we were greeted by Katt and helped as our budtender and gave very detailed and excellent advice in picking a couple strains and picking up a 1 1/2 ounces of great stuff dispensary by another friend back room guy named Damion. Saved a ton of money with first time discount (got same amount next door and paid $250 and at insa, it was $150 and better quality). I will definitely return and appreciate all the help we got while shopping in a very nice and clean store…. Thanks a lot katt and Damion.you guys get 5 stars
Found Insa on accident, while on my way to trulieve. Glad I decided to check it out.I was greeted immediately at the door by an employee named Josh. (Great first impression, a lot of places will have you wondering what to do unless you say something to them)After telling Josh I was new to the place, he started with asking me my preferences, and pointed me to the flower table.The table has actual buds in jars that rotate so you’re able to smell them, and what makes it better is when you pull the tether to look at the flower, information comes up on the screen about what your holding.Josh broke down all the sales going on,And because I was a new member I got 50 % off! Walked about of there with almost half of my prescription, all for around $60!!Josh was really patient with me, as I was flabbergasted by how amazing the place was. The hardest part was choosing from all the great products this place carries.10/10 will come here and bring all my friends and family that want better product.
Bert greeted me with open arms in a swanky boutique dispensary. That's what it felt like. Quaint yet just big enough. Handicap equipped in all aspects and the visuals in this place are insane. See the actual product, smell it, savor the experience. Quick fill of the order and packaged and out the door. Long way for me but a pleasure all around. 50% off as a First and Second time Patient.
I've had my card for 4 years so I've been to all the dispensaries in the area, and this was the absolute best one. The inside was warm and inviting, instead of cold and sterile like many of the others. They had a great selection of quality products at appropriate prices. The best part of my visit was Katt and Bert. They were extremely friendly and helpful. They answered all my questions and had me checked out quickly. This will be my new go-to
By far my favorite dispensary in the area! The store is always a clean, pleasant and welcoming environment and they have great sales and discounts. The staff is friendly and very thorough in answering any questions I’ve had. Josh, Damion, Sandra, Beth, Bert, Katt, Colleen and Cindy are truly the best budtenders 🙂
Josh has helped meeverytime I go in and he is great with recommendations as well as very friendly!! I wanted to give him a tip, but he asked me to leave a review. Along with great employees, this store is always very clean and well lit, and I love that they have so many products on display. My new favorite dispensary!
The experience at Insa is incredibly unique.. The technology, and opportunity to just place my order at the kiosks. Knowledge offered about products is superior, and the smokus containers available so you can smell/see the flower you're looking to purchase. Alongside the incredible technology, knowledge, the customer service is top tier.Beth's attention to detail, and dedication to giving each patient the best experience she can was noticed and is greatly appreciated.
I came in for quick pick up and Beth was one if the most helpful people I have met at any dispensary. The website was so confusing when I was trying to see what I had left on my card and she not only pulled it up for me she showed me how to use the website so I can see for myself. She recommended some great strains and was so helpful finding discounts and explain everything to me. I love this dispensary and will return again and again❤️
Insa branding on the building, very easy to spot from the road.Immaculate and bright store. Couldn't see a single finger print on a display or a speck of dust.Came in a while back for the Insa day 4/20 sale (had three pins). Everyone was super helpful even with the soft opening.Got some good deals. Decent to good flower. Concentrates are hit or miss, and really shouldn't be priced the way the are.Great staff and decent deals sometimes, but horrible standard pricing. They've gotten better in the last month with their almost daily deals, but they're random and sometimes hard to get to.Insa's best feature is their people.
Mat and Beth are the best. They were the icing on what was already the perfect cake! Small, comfortable, friendly and inviting with a great selection of the highest quality MMJ I've seen at great prices. Coupled with the ability to actually see the product before purchase, not a picture on a screen, absolutely seals the deal! Best dispensary in town! Bravo guys...
Mat and Cindy were a delight! The customer service was on point from the second Mat greeted us at the door and so was the knowledge.The awesome setup in the store gives you a full visual of the products offered. The chocolate is…just buy it. Especially the campground fire. 🤤Make the stop. You won’t regret it!
I drive daily to and from work by this dispensary and I finally made time to stop by and I glad I did. If you only saw The way they have everything displayed, the neatness and cleanliness and let’s not leave the staff behind plus the great discounts, I’m sure you would want to visit over and over again. I want to thank Mat for making me feel welcomed. He explained how everything worked. When I asked for suggestions he was able to give me some and compare products. He was great. Overal experience exceeded expectations.
Bert & Mat were great - super helpful, very well informed about product and recommendations. First visit but won’t be the last. Fantastic experience
Insa recently came to my awareness, so I visited the store. I was impressed with the entire operation. Cleanliness, orderliness, presentation, pricing structure, staff's professionalism, and product knowledge were outstanding. Beth was exceptionally patient, knowledgeable, helpful, friendly, pleasant, and of good humor.I'll be back.
My first time going there and I am not disappointed! With their Large product selection, great deals, and excellent customer service, I am truly amazed! And thank you Damion G. for being such an awesome and helpful person! Great job!
I had a hard time placing an order online, so I went as a walk in. The pricing for the 3 items I wanted was showing something completely different! The manager came over to see what was up...and what appeared to be in my case was leftover items that were in my cart and it was picking up the sale price from weeks ago. Once I cleared everything it did indeed change price upwards. The mgr was very patient in explaining what went wrong. He went ahead and went the extra mile and made me a very happy patient by honoring the lower price! A shout out to Mat R. And Beth for their patience and truly helping me out. THANK YOU !
Had another great experience with the staff today. Sandra was amazing! She has excellent product knowledge and was very helpful. I had to return an item and the process could not have been smoother. I'll be back 😉
Great store and products. Great customer service. I was helped by Jess today and she was knowledgeable, helpful and very friendly. Thank you
Had a great experience today. My first visit, so I took advantage of the discount offered. I walked out with 2g of live rosin (The Soap and Wedding Cake) and a pre-roll for 53 bucks! Thanks, Matt and staff for the excellent service and hospitality. I'll be back.
Great products especially the chocolates! Not to mention the discounts and points, great value, and mostly the staff is awesome!!! I went back again and Bree, Sandra and Jess were awesome! It's my new favorite dispensary! I learn so much from them everytime I go!
This dispensary is amazing, and such great customer service. Jess took care of me, and she was so incredibly helpful. Very kind and super informative about the products being sold. She made my first experience a good one. Will definitely be a returning customer.
A welcomed addition to the FL MMJ industry. Bert and Bree were very helpful and the entire experience was very smooth. The store is beautiful and keeps your eyes busy. Would give six stars if those deli-looking displays actually contained bagels, but you can't have it all.
Insa is probably my favorite dispensary in town. Beth always makes me feel welcomed. She’s very helpful and has me in and out every time I go.
Absolutely amazing vibe! Bree helped me and she was super knowledgeable about the products! I was pleased with everything I got! I drove from almost Anthony, FL and do not regret it! I will be going back!
An amazing experience. An amazing place. Product outstanding!!My hats off to John P, Matt, and Damion for his help and knowledge. When you first walk in, you feel as if you walked into a bakery, not a dispensary.Damion took his time discussing strains and the man knows his cannabis!I have been a medical marijuana patient since the registry started and have been to most of the different places but none hold a candle to here.I have very bad arthritis in my hands and have always complained about the packaging on products, The containers with my product had an easy plastic pull strip and opening my flower I was stunned that it was sealed like a can of tuna with a pull open metal lid. Flower is as fresh as you can get. The room at home filled with the earthy yet sweet tones. The GMO-Root beer I tried was so relaxing, cerebral I just felt "zen".Even though it is a bit of a drive and have several other places I can go, INSA will be my place of choice. Wish I could do a 10 star rating, but they only allow 5
Very knowledgeable staff!! Place is super neat and clean, products are great. Jess helped me out and she’s the best, I look forward to her help in the future !!!
Very friendly and knowledgeable staff, Beth, Bert, Bree and Mat are absolutely AMAZING!!! VERY fair prices and also discounts to help customers get more value. And the quality is really good. I will definitely be returning here.