Just want to give a big thanks to Maria for taking care of my order. She’s extremely fast and gives the best quality for your specific need. Once again thank you, the order was a breeze
Maria took the time to calculate out a great concentrate deal for me!! She’s so sweet and has lots of knowledge on different products! My go-to dispensary
Shout out to Keifer for providing excellent customer service, even at the end of the day.He assisted me with keeping within my budget and still scoring some sweet deals!Love my local Trulieve and the awesome, friendly staff! 🙏🏽😎😗💨❣️
Always a pleasure visiting this location. Maria is very knowledgeable and helpful when it comes to making sure I choose the right products and have a great experience!Recommend ⭐️⭐️⭐️⭐️⭐️
Great staff all around 👍, my budtender was Paulina yesterday. She was very friendly and helpful, she understood everything I was looking for. It's always a great experience, and I look forward to seeing everyone there. Thanks again Truelieve 🙏
Love this location! All the staff are so nice & helpful! Maria is amazing & soo nice! Thank you guys for amazing service always!!
By far the best trulieve I’ve been to the have a manager that’s actually out on the floor helping the staff is beyond nice and welcoming and you’re in and out no waiting 45mins takes notes other trulieve dispensary’s this is how you do it
I love this location! Everyone is so friendly and knowledgeable. Maria brings the energy from the moment you walk in, to explaining deals, and just having an amazing personality while servicing others. She truly makes the experience there well worth it!
I absolutely love the team at this establishment, every time I come in it’s an amazing experience! Love you guys
This was my first time coming to Trulieve and it was such a great experience. They had everything I was looking for and discounts for my first visit. The worker Josh was incredibly friendly and was so knowledgeable on all the products and what they do. He needs a raise!!!! Thanks again
They are a great team, but today I was trying to obtain something from them in the Poinciana location, and they decided to close the doors at least 5 minutes before the time of closing (8:00), while people were still standing outside before then. very inconvenient.
Terrible service. Be prepared to wait a long time to get your medication. Use to like going here. Definitely not recommended anyone go here. 5 thumbs down!!
I just went there earlier to go pick up my order and I checked in on my phone. When I walked in the doors, I didn't even have to sit down, right away I got called. This was the fastest Express pick up I ever had. Great customer service. I will be back soon.😊
Visited store and i wasnt provided any information by store manager she was rude and had poor customer service didnt have any information on any product and brushed me off when questioned were asked, as a patient i expected to be informed of products i was asking for and treated with respect , she was overall rude highly recommended to not visit this location . This is the service youll receive; its uncalled for to be treated this way. Very poor service. This is my nearest dispensary to get my prescription and im very uncomfortable with store manager ,she didnt want anyone else to help me and its wrong if i didnt feel comfortable at all with her poor service.
The store G.M. Callise is exactly the opposite of of what a Manager should be at any store ever. The first time she dispensed me she gave me no information of any sort regarding my questions and had a horrible attitude towards me,and this time around I asked to be dispensed by someone other Than her because of her unprofessionalism and she refused to let any of the other trulieve workers dispense me. She came to me telling me how she is the store manager,so I told her I didn't care about that I just wanted someone else to dispense for me and she kicked me out of the store for no reason at all. She should definitely be fired she is very unprofessional at her job.
Customer service has been great every time I usually come. Last two times I came the new gentleman working…. There doesn’t give me military discount. I don’t like that, he tries to say store deals are better but ummm that’s not the point. I usually never have a problem.
Great service, excellent employees. I Love coming here to pick up whatever I need.
I just came here as a walk in and Calvin at the front desk was great. Jessica took my order and she was very helpful and friendly. I really appreciate you guys!
I managed to already forget the names of the awesome people working earlier this evening in this location ! I was out of my usual location and needed to pick up medicine before it got too late in the day and thankfully Trulieve had a location right by where I was before having to head too far out and have to wait longer to access my medicine. Truly grateful for Trulieve. I have had no issues with any of the locations I have been to. I’ve been to 3 and they’re all awesome!
Nice clean and roomy dispensary. The staff are very friendly and helpful. The parking lot is a little cramped but it is a great service for the community to have a dispensary in Poinciana finally. They are always running discounts, so if you miss one, there is another one around the corner.
Great staff! Love how close It is to my home and great discounts.
Very unprofessional dispensary! If your dispensary closes at 9pm then there should be no reason why I’m being told at 8:30 that I can not be checked in and the doors were locked that I had to wait for someone to come out in order to get inside and ask why it was closed before 9pm. As a patient that needs her medication this is very wrong from trulieve. They have definitely lost a loyal patient because this is unacceptable especially when I placed my order online! Now I’m left without my medication thanks to the unprofessional gentleman at the front desk!
Good products, don't buy carts here go to AYR they don't clog 1/4 way down AYR 100% 0 clog
I love how close it is to my home, and the employees are always super nice to me and help with any questions I have without any issues.The quality is always good and the deals are amazing by far my fav dispensary 🤩
Katie, you are a sweetheart and very much Appreciated for your excellent service. I'm so grateful. Thank You for You Excellent Customer Service and I'm excited about future products.Katie is one of the managers and She's Very knowledgeable and caring. I would HIGHLY recommend Trulieve Kissimmee South. This is updated as of my last two visits in the first two weeks of August, 2023. Be Well. See y’all again soon. 💛👍🙏🏽😊
They take care of you and help you with any questions. Products are top quality and so is the customer service.
My wife and i are so happy with this place only 10mins from our house omg. They been there for a year now and we just found out today. Great sera and staff too. Welcome to Poinciana ❤️👍
They are very welcoming! Helpful in helping you get what you need for your pain relief, anxiety, or whatever ails you!
The staff is great but it literally takes forever to pick up. I wait at least 30 minutes for an order i place online every time. I’ve only gotten to use the express device maybe twice even though i always check in before hand. If you are coming make sure you give yourself at least an hour to wait.
Amazing, helpful and knowledgeable staff that make each experience a pleasurable one. Love that this location is close to home, and Publix! 😏 Last time I was in, it looked like they were rolling out an Express Window!Thanks Trulieve, again and again! ✌️❤️🙏⭐⭐⭐⭐⭐
I have some less then great experiences with trulieve as a company and I have had some bad experiences at a few stores, but never this location. I actually love this store and the one near Legoland are the only stores I will shop at. They have a nice selection and a big store thats hidden, parking can be an issue but, it's Florida not surprising. The staff honestly make this store shine, perfect example, the other day I walked into this location, like I said I go here or Legoland so not like I am here a lot, but the person behind the check in counter said hi and called me by by name. It caught me off guard made me stop walking for a second to see if the police were about to jump out. Thankfully that didn't happen. The easy way to describe the customer service here is this, I liked in Colorado, I always tip my bud tender. It's almost an obligation, like tipping a waitress. Everytime I get done shopping here i wanna tip, because they treat you that well.
Nice clean and roomy dispensary. The staff are very friendly and helpful. The parking lot is a little cramped but it is a great service for the community to have a dispensary in Poinciana finally.
Amazing!!! First time experience at this location and I just felt more than welcomed. Customer service is great and staff is very knowledgeable. Katie was the best, made my first experience comfortable and welcoming. Also gave me good suggestions on products and introducing me to new items for treatment.
First time to your dispensary and I was treated very well. I will be returning as well as trying their delivery service.Great to know Trulieve is here to take care of our Medical Marijuana needs!
Eddie attended me and he was very patient making sure I received the perfect medication for my needs. I highly recommend this location the entire staff was very friendly!!
Trulieve is always my 1st choice because of excellent customer care. I hope this one is a good as Trulieve dispensaries in other locations
I was there today and I'm so grateful. Thank You for You Excellent Customer Service and I'm excited about trying the BudTenders (I'm sorry I forgot your name but she was EXCELLENT) recommendation. She's Very knowledgeable and caring. I would HIGHLY recommend Trulieve Kissimmee South.
Wonderful customer service! I come in at least once a week and always leave with a smile. Everyone is so very helpful and teach me new things every time!
I love this location! This is my 2nd visit since it opened and when I go I feel like the red carpet is laid out for me. Excellent service all the way from the greeting desk to the showroom. Today I was helped by Eddie and she did an amazing job making sure I felt welcome, that I was aware of all the specials running for the Day, she checked to see if I had reward points, and made sure I had everything I needed. She asked if I had any questions or doubts. Left with a smile! Great service all around. Hope it never changes! I Love Trulieve!
My first time experience was the best on top of that it's so close to home true leave you're the best the staff is awesome
Went to the grand opening all the workers seem to be awesome love the place very close to home easy and convenient to get my medication
Awesome place good workers and close to my house I give him a five-star
I'm overjoyed to have our beautiful new Trulieve store here in Poinciana!!! The staff is friendly and accommodating and seem to be as happy to be there as I am to have them.Marisol is wonderful and helped me with my order!!Can't wait to go back 👍🏼😊
Poinciana location is the BEST especially Marisol. She is very knowledgeable and helpful. My favorite staff and location hands down.
Dani awesome helping me with everything. Love her 😘😘
Absolutely LOVE THIS PLACE ESPECIALLY HOW CLOSE IT IS TO MY HOUSE AND DANNY AND ALL OF THE ASSOCIATES THERE ARE THE BEST!!!!!!
Everybody was friendly The service was fast I was basically in and out in the staff is great