Had the worst experience here, first time at this location and it was very confusing. Will not return, nobody greeted me when I walked in. Employee behind the service counter seemed to have an attitude that I didn’t know what to do even though each locations have different methods of accepting customers. The only reason I approached was because there was no hostess. When the hostess returned they decided to greet and help the customers who arrived after me. Made me feel invisible, employees who saw me enter first just allowed their coworkers to service the other people. Just rude, wasn’t gonna write a review but had such a better experience at the other lake worth location I felt the need to type this.
What I love about my visits are that every one is friendly, they know me, they can make suggestions. They’re just really nice people
Great experience overall. Staff were very helpful, and Nicolas was very knowledgeable and made the experience pleasant. I will definitely be back
Thank you Ryan and Greg for making this a special day. It was such a nice surprise to see Ryan again after all this time. He went above and beyond as usual, and even more so. I can tell he's in a really good place right now and I'm happy for him. The vibe. Everything. Just happy for this location in general. Thank you for all the years of service to our community. Such a great location too. Always has been. The best actually.Jars weighed out OK, most were slightly over. 2 jars may be on the dry side. Will leave them in a glass jar a few days and see if the moisture will improve. Besides that, the other 4 jars I purchased today are all fine.Thank you again for making this a very special day. Always great seeing you all. Happy New Year.Sincerely,Diane Sodano
Never coming back to Trulieve. Every location I ever go to, there’s only one cashier for 4/5 customers. I’ve never been in and out in less than 15 min. Always a 20-30 minute wait. Trulieve loves to reap the monetary benefits but doesn’t care a customer satisfaction! I’ll go to every other dispensary that always has more than 1 person working!
This is the nicest and cleanest Trulieve in South FL; The Manager Jeff' was awesome -- Trulieve truly cares about Us Veterans 🥷🏼🇺🇲 #🌱🦈
Very clean and friendly place that has great deals and good prices.
The people at the counters are friendly and knowledgeable. They answered my question about how much I can get for my prescription.Great atmosphere 😃
My name is Jessica Steller. I wanted to give a shout out to the management at the Lake Worth Road location. Jeff is a great manager and is always helping patients find the right medication that works best to meet their needs. The staff is the very best at this location and all locations should be trained to operate like this one
Worst trulieve ever I get they close at 8:45 pm I walked in at 8:44 pm. The lady told me it was too late as I’m in the door (wasn’t even locked) I work 12 hr shifts even longer I need my medication and I was denied never again will I support trulieve.
Brya was super helpful I hope on my next visit he will be there definitely deserve a good job from top management keep up the fantastic customer service Brya
I love this location! The staff is amazing and they go above and beyond for their customers. Today I had a problem with the transaction precessing and had to go to the ATM. Nick the manager jumped into action made sure my transaction was not charged twice and even gave me a discount. This is the definition of customer service. Thank you Nick! It's managers like you that make this Trulieve location my favorite!!!!
Every employee here it’s an amazing person! They’re very friendly and way to help, however the management and the way it’s organized is very vague at the time for customer service. Multiple register only one employee or two, it takes over 20 minutes per customer, if you’re already placed an order you might wait only 15. Come on guys! This is the nicest store from all the Trulieve “s We need to organize a little better.
How is it I been there 3 times ever, and 2 times they got my order wrong when I’m in their face telling them what I want. If you don’t check you stuff as soon as you walk out or in the store I can almost guaranteed they will be missing something if you bought more than a couple of things.,Idk if they’re all stoned or something but imagine driving 40 mins then going back home and realizing they missed what you asked for.You’d think that job wasn’t too hard right? Someone asks for a couple of carts and oils you grab you double check you give to customer.Is it that hard to hire competent employees?I didn’t get charged for the items but they are just straight up missing. Last time I go to this clown store
On my first visit I was helped by Ryan. He was very helpful and informative and I left there with more information than when I walked in and that was great. Walked in today for my second time and again helped by Ryan who answered more questions that I came up with and had all the answers. I am now more aware of the different options I have in the store and have had a friendly experience both times. Definitely going back and looking forward to my third visit and beyond. Thanks for the help Ryan
Love this location. They stay open a few minutes after they’re supposed to be closed. Staff is awesome all around.
Stop pissing all over my military discount. Don't tell me I can't use my discount on premium flower strains.After renewing my prescription with my doctor, I received a 50% coupon to recoup the money that I spent on renewing my prescription, and you wouldn't honor that either shameful. You always seem to figure out how to minimize or eliminate discounts. How are your profits?
Very nice store! Great service and good quality flowers. Reasonable prices
Truelieve is awesome!Great products. Great staff. Fast friendly service.I always leave with a goodie bag in my hand & a smile on my face! 😎
Rude and weirdly confrontational staff. The most inefficiently run dispensary I’ve been to either in Florida or Illinois. They move like pond water. I’ve come here before because it’s close to my house, but it’s really not worth the attitude and the waste of time. I’d rather drive the extra 8 minutes to Ayr Dispensary - they are way more efficient and friendly.I file a complaint against this location! They charge me for item and they did not give it to me plus l overcharge twice ! I rather go somewhere where you get good customer service! The phone number you can't even get someone to answer the call! Then they have the door open is that appropriate?
This location is legit, it’s big and spacious. They have a separate room just for people placing express orders !! Amazing. I was helped by ( Brian ) he answered all the questions I had and was very helpful
Everyone is always so nice and cool here, but Jeff made my night with his outstanding customer service. Always a great experience, but tonight, Jeff really went above and beyond. I thoroughly appreciate you! Thanks Trulieve!
Whose' brainy idea was it to change the website to the current inventory selection? The user experience is absurd! People do not want to see inventory that is not available; it does not follow best practices for any web/e-commerce designer, although its a great way to send traffic elsewhere.
Rude and weirdly confrontational staff. The most inefficiently run dispensary I’ve been to either in Florida or Illinois. They move like pond water. I’ve come here before because it’s close to my house, but it’s really not worth the attitude and the waste of time. I’d rather drive the extra 8 minutes to Ayr Dispensary - they are way more efficient and friendly.
There’s always an excuse about backed up orders and no internet at this location . Huge waiting lines and a group of staff just hanging out laughing at the counter. High prices , terrible service except for the one staff member that looks like Wiz
flower thc hybrids are too expensive. Is it because of the named brands like Khalifa? I used to get an ounce of the same quality hybrid for $260 to $300 max. Terpines were high as well. Looks like Sanctuary or Sunnyside for me.
Little quicker then most Trulieve but that not much of a complement. Although I don’t think it has to do with the staff not working hard because it’s a constant amount traffic inside. Where Truelive fails is they don’t staff their location and make you wait like your visiting your Dr. Office “ which I might add is very uncomfortable feeling.” My suggestion would be to loosen up the atmosphere and hire more staff to keep the people moving instead of twiddling our thumbs waiting like we’re at the DMV office . Nobody wants to place a order online and still need to wait 10-20 minutes in lobby . But overall my experience at this location is similar to other locations experience.
Quality of product is great but the older gentleman with glasses at the front door had what seemed like a bad day and some attitude. On top of that, someone who’d walked in after me went in before me even though we were both walk in. Hire some people who wanna work.
I am so pleased with the wonderful customer service and the professionalism this dispensary has. I venture off and tried other dispensas and truelieve is so much better they are so informative and always has the best deals. I won't go anywhere satisfied with thier products wonnderful staff 100% satisfied
The guy took forever to do the transactionGotta be much more efficient then thatParking lot empty waiting room empty but takes 20 plus minutes for what ? I had the online order placed for several hours
Nice place with one of the biggest varieties of goods. Wait times can be long here, so try to use express check out when you pull into the parking lot not when your on your way! Lol
Been here twice and both times were great. Thank you for actually having my order ready when it says it is!
My first time here. What a great experience. Awesome customer service, very private and the staff is educated on all the products. Will definitely be back. Thank you Trulieve
This place is severely understaffed. It is always packed every single time I go there but today after an encounter with another patient and the way management handled it I decided I would move on to a new location.This business is essentially Florida's Walmart of medical marijuana. They pay and treat their staff terribly. By comparison to other dispensaries in the area the quality of their product is lacking. The only reason I regularly would visit this location is because of its proximity to my work. However, I have always had a very good experience at sanctuary in Jupiter. Also sanctuary in West Palm Beach.Sanctuary has almost no wait times, much better quality, friendlier staff, better deals, better veteran discounts and a classier store.I was also supposed to be contacted by a supervisor from the customer service center regarding my issue but they didn't bother to ever call me back showing just how unimportant customers and their feedback really are to this big box corporation showing just how unimportant customers and their feedback really are to this big box corporation.Since the corporate office decided to treat one of their customers with so much indifference I feel it appropriate to leave this review at all of the locations. You want to ignore me Good.
First time at lake worth and Nell helped me out he is fantastic thank you for another great experience at trulieve! Special thanks to Nick and Bryan as well they are amazing!!Second or third time at lake worth, Bryan helped me and was amazing per usual!! Many thanks Bryan and trulieve!Once again an amazing experience at trulieve from start to finish. Special special thank you to Nick the manager of this location for remembering me and helping me today. Thank you as always trulieve lake worth!
I had a great experience, as per usual! Josh was very knowledgeable of all the products I had questions about and made sure I knew how to use the website properly. He was very attentive and polite. Give this man a promotion! I’ll definitely be coming back!
Best trulieve around; beats out the west palm location and the Okeechobee location by 1000%. The workers are very knowledgeable and way more friendly. Never had an issue with this trulieve and i never will. Highly recommend coming here!!
As soon as you walk in the door, Neil greets you with a smile. All the staff were friendly and very knowledgeable. The gigantic selection of products was perfect and reasonably priced. I got everything I wanted and was in and out within 10-15 minutes. Overall it was a quick, easy and wonderful experience from start to finish.
Had to check out the brand new location and I must say it’s very nice. Thank you to Bob D. My dude looked for everything I asked for and was extremely patient with my demands. I’m a very particular and picky individual and expect fantastic customer service, which he provided. Keep it up! 💨🍃
It was my first time going to Trulieve. Raquel and Isaiah help me out. Both of them were friendly, professional, and patient. They made the experience very pleasant and easy, and I left knowing that I would come back in the future. One of my big problems was sleep and that night, because of their suggestions, I got 9 to 10 hours of sleep! That was 4 to 5 hours more than I usually get a night. So if anyone is looking for a wonderful experience, go to Trulieve and ask for Raquel and Isaiah!
The new location is great! Very well stocked and the staff is very friendly. Nemo was absolutely fantastic and so helpful. I found everything i needed. He also recommended a strain that I am excited to try!
This location is the best! Newly opened but stocked with seasoned experts. Mike is the GM and he goes out of his way to help you find exactly what you need. I can't recommend this location enough!!!
Love Trulieve and usually frequent the Boynton Beach Winchester location. So happy to finally have one in Lake Worth. We went on opening day, staff was super friendly and they all handled the opening day rush very well! We'll definitely be back.