All staff and management are always smiling and welcoming when I stop in. They have no problem answering any and all questions! I won’t go anywhere 😊
Very nice place, excellent customer service.Jose was very knowledgeable about the products I will comiing back soon, thank you.
Not happy today. Last time I was able to use my rewards on the discounted price. This time they said no. They have to put it original price, therefore I would only save .50 instead of 12.50. This is stupid because your products always have a high price and marked down to a lower price so it looks like it's on sale always. What's the point of rewards if they don't actually give you a discount. Sounds like a marketing scam to me.
I like AYR's edible gummies - (not in the tins - they are tough to open) and Lane Splitter is fantastic flower. Really friendly staff.
Such a wonderful place the staff was extremely helpful and explained everything to me. I will definitely go there again.
I've been shopping at this location for almost 2 years now, and highly recommend it. I primarily buy their concentrates. For the price you pay versus the quality you're getting it's a combination that's hard to beat. I also like the staff there. I'm usually in and out in under 5 minutes.
As much as I want to love this place, I just can’t. The prices are spectacular and customer service is great too. I find the vapes carts to be very harsh. They clog and get bubbles. Taste isn’t that great either. Effects are spotty. Sometimes good and sometimes nothing. Still like the place though, just the quality is subpar.
Might be the single worst customer service experience I’ve ever had. Short tempered, rude and lack of explanation and empathy to a new patient & shopper.
Good prices, knowledgeable bud tender, low wait times.Leilani is always helpful with their knowledge of the product and always gets me out in a timely fashion. Definitely have enjoyed my shopping experience here several times.
My new favorite spot. Been going to Trulieve for 3 years and their service and product has been on the declined. After dealing with a delivery that clearly was never meant to be, I ventured out to try AYR. Glad I did. The service, the selection, the discounts... Loved everything about it.
AYR is a great place to go to. Jordan helped me out and he was very knowledgeable on the products he sells. He really brought the experience up.
I purchased two cartridge from Ayr and I was shocked when I opened the box and see this . One of the pens looked used . When I went to the store , the lady was very nice and and helpful and said it was manufacturing issue but come on, this is clearly someone tampering with the pens . I believe the cashier switched out the new one with their old one . The oil is usually darker when being used and you can tell in the pictures , something is definitely off . I never wrote review because I always trust people but I felt this was done intentional and they know what they was doing ! Make it make sense for me please .🙏
I will have to say the staff there is amazing love all the employees especially August and Jose great people to ask questions about discount or product. They Deserve more!!
Rachel and Leilani were absolutely fabulous! They made us feel comfortable from the second we walked into the dispensary. They helped us understand the discount system and explained all the products in detail. They took the time to answer every question. Thank you Rachel and Leilani! We will be back!
Rachel is exceptionally sweet and always takes care of me when I come in. Always gets me free product by keeping an eye on my points for me! I just bought easily $300 worth of product for $140!!! Ayr is just amazing. So glad they are so close. My only wish as a bit of a hermit is that they did delivery to Montverde, but I do enjoy this location and if you're looking for good prices and friendly staff who knows their products well, this is the place. 5 star service from Rachel!
This dispensary is my go to, and one of the best I've been to. The price to quality ratio is right in the sweet spot where you aren't breaking the bank but you're getting good quality medicine. They always do their best to find you the best deal which I appreciate. August is very knowledgeable and they alway make great suggestions.The wait is never long, and everyone I've interacted with has treated me with nothing but kindness. Let's face it, there are 3 other dispensaries nearby. What keeps me coming back here is the quality of service.
Rachel was amazing. There was an issue with my order and she figured it out asap. Thank you Rachel!
I love coming here. Rachel is an awesome tender. Very knowledgeable and always willing to help me out with anything I need.
I love this Dispensary. The staff is always friendly, kind, and Informative. I’ve never had a long wait as a walk in. The aesthetic is extremely pleasing to the eyes and well kept. They also always have great deals on what I’m looking for.
Product is good however being that it was first time going to this dispensary, my experience wasn’t as welcoming as it should have been. Due to my encounter with the staff, I’m not sure that I will go to this dispensary again. Not a very pleasant first time experience
First time and prices and quality of products were really good. So far so good.
Nice layout,GREAT staff, and OUTSTANDING product! I HIGHLY suggest Bubble Bath #70 and Red Velvet Runtz (pictured)! Much easier and faster than Trulieve, but then again, who isn't.?!Louis was great and Rachel will go the extra mile to find the best possible price she can!
Extremely unprofessional. I was banned because you didn't like me giving you a dose of your own medicine and I promise I won't lose any sleep. Your employee lacked customer service and made a smart remark after I said a sign stating CASH ONLY should be on the DOOR. Instead of being professional, he preceded to make his comment to which I fired back. You're a "business" and I was a paying customer. You're response should have been something along the lines of "I apologize sir but we have signage posted inside." Instead of his smart a$$ remark. Can't hide behind the counter forever sir. More signage should be posted stating you no longer accept debit. CASH ONLY, fools.
They need an express system had a new customer come in nobody else looking at the menu for 20 mins the bald head guy should of grabbed his name. Horrible customer service could of easily ask if I had a pickup order while she was looking at the menu for 10 mins after 15 mins I said hey I have a quick pickup order he said oh I have to help her but wasn’t doing nothing but complaining proceeding to say to the lady quote I wish I had a job I did nothing at. Then knew I was getting frustrated and try to have a conversation after the sale with the girl noted my pickup took less than 2 mins dudes horrible if you don’t like your job do something else was a decent spot not worth to wait 30 minutes for one customer. I always went here because they where quick and convenient flower is not that great either
I love this store! They are always so helpful, cheerful, and knowledgeable. They go above and beyond to help. And they have great prices!
I came in and had a bunch of questions and I think his name was Luis but he was very informative and helpful & gave good recommendations will totally be going back
As usual great product great service and you can't beat their deals!Update: I've been a patient since I received my card and i drive the distance passing many other dispensaries not only for their customer service but their great quality and deals.
Friendly staff only goes so far. Typical Florida medical store. Barely trimmed nugs that uncure and CBN out in their containers. Hard to maintain terpene profiles when your flower is degrading away, most strains need to be burped and put in larger containers before they start to cure again. Genuinely unimpressed every time. Won’t be shopping here for flower anymore.
Colleen and Rachel are super sweet and helpful, the whole team is but these two especially treat me like family. Love this dispo and they show love too
1st time here, nice layout,GREAT staff, and OUTSTANDING product! I HIGHLY suggest Bubble Bath #70 and Red Velvet Runtz (pictured)! Much easier and faster than Trulieve, but then again, who isn't.?!
Place is a jokeSold me an eight of purple dream obit weighed 2.7 and diss it’s because it had seeds they had to remove which reduced the weight. Third is completely laughable and you guys need a better manager if you think that you can tell someone you improperly grew a product and that’s why bit weighs less than what they purchased after you removed the seeds.Jar shorted on left jar on right was correct weight
I love this location! Jose is literally the best! He runs the store at a high level and us customers love it! Jose never missing checking customers items to ensure it is accurate and having others do this every single time! Jose is super knowledgeable and always gives the best recommendations. I don’t care to spend more even if there are no discounts simply because I trust Jose’s knowledge. The cool thing is every single time I visit customers all feel the same! Jose I’m not sure how Liberty got you but I would hire you in a heartbeat! Thank you and see you on my weekly visit Jose 🙂
Nicest Store out of all liberty health science. The walk in feels like a home sensation every budtender I have came in contact with here has been up most knowledgeable and respectful polite customer service I've basically ever had! I would definitely Recommend this place!
Malcom and August are absolutely amazing. The whole team is amazing! The stores always clean. Stocked with the best product. Best deals around. Best product knowledge from the staff. Malcom definitely knows how to manage his team and how to best educate his guest!
I have always had great experiences here, but today really impressed me! I had an issue with a product that was totally my mistake, and they were so quick to fix it for me, no questions asked. They were very kind and professional. Great prices and product, but even better employees!
This place is very busy . Great Manager!Doing a hell of a job, T.y. Only thing is your sign was not lit up!!!! My GPS couldn't get me there. Not from the area. Must have been the storm coming thru... Great Flower, Concentrates, Vape Carts , Live Rosin....If u haven't check this place out. Great Prices and Products 💚💨💨💨🛸
The best dispensary in Clermont hands down. No more worrying about getting dry flower, or un-refrigerated concentrates. Later Day flower is premium quality that won't break the bank! I highly recommend them ^_^
Liberty Health is a great place to go hands down. Every time I go there, I experience less than a 5 minute wait time to be seen. The whole staff is very friendly. Especially Anna who will take her time with you to make sure you leave the store with what you want instead of rushing you in and out of there. Another dispensary in town I use to frequent wouldn't even bother double/triple checking their stock half the time to see if they had what I wanted. They would blatantly say they're out of it. I've not had that experience at Liberty Health.
Liberty Health is a great place to go hands down. Every time I go there, I experience less than a 5 minute wait time to be seen. The whole staff is very friendly. Especially Anna who will take her time with you to make sure you leave the store with what you want instead of rushing you in and out of there. Another dispensary in town I use to frequent wouldn't even bother double/triple checking their stock half the time to see if they had what I wanted. They would blatantly say they're out of it. I've not had that experience at Liberty Health.
I have been in this store quite a few times. I have always had good people helping me out. Anna has been one of the best employees to help me so far. She is always very helpful and takes her time with me. Something as small as me not being able to get the cart boxes open. No one had ever shown me. So I mentioned that I had used the scissors numerous times. She stopped what she was doing, getting the rest of my stuff checked out, and said no one ever showed you? I said no. She took her time with me to make sure I could open them when I got home. I have been In customer service for over 25 years. It is always so nice to have people still stop and help me when I need it. I just wanted to give her a shout out and say thank you so much!!!!!! I appreciate you girl!!!!!!!!!
Wow awesome service. August was fantastic in giving me updates on different products. The best customer service experience with dispensary I've ever had.
My ALL TIME FAVORITE SHOP! They are so kind and helpful! Any questions I have they take the time to explain. I even had an issue with nausea and they took the time to look up and find the flower that was best for me! I recommend you guys to everyone I know! Seriously keep up the amazing work thank you guys for being so amazing !
Was shopping during a 30% discount sale on their website but when I show up after my order says prepared, the store rings everything up at full price. I explain that the order was discounted online. I had an email verifying the lower price, along with the fact that the receipt that was stapled to the bag also said the discounted price. The budtenders stood there telling me that what I ordered was actually not included in the discount and when I checked the website, they had taken the discount off of the items that I had already had a processed order with.The manager was contacted and they did end up giving a 20% discount after almost 30 minutes of back and forth, so i still ended up having to pay more than the order said I would have to.Honestly never going to this dispensary again. The experience is lackluster and it is a shame that they let you take the hit for their mistakes. This experience was extremely shady
Always good experiences when i come in. When i come in the staff and managers are always super helpfull. They have gone beyond to make sure i leave the store happy! I am less likely to visit any other choice. Lhs is simply the best .
This was our second time getting hubby's medicine. They really listen & are very knowledgeable! Super friendly!! Highly recommend!!
Outstanding customer service! Very helpful over the phone. New store, very large and NICE inside with excellent displays. Worth the drive!
Perfect customer service..best in town ..thanks guy for your time and your patience blessing
It's a beautiful store and the staff has been welcoming and helpful. I was never near a LHS store before to try them out, so I am thrilled to have this great place so close to home. Easy in and out process without long waits and have so far been very pleased with the products purchased. Welcome to the neighborhood!
Grand opening was fun! Don’t listen to the other reviews. It was a very nice celebration for a store opening! Free shirts were a just bonus for those who arrived early, thankfully got one! 😅 Most products were 50% off. Staff super friendly & passionate about their products. Great products! What more could you ask for?
Horrible. Drove 39 minutes in pouring rain to walk out with not 1 strain. This dispensary is NOT worth your time. Liberty is wack and so are their stipulations. NEVER again I usually go to the Orlando location but after this experience I will NEVER go back to a Liberty health again. Trulieve is more convenient and right around the corner. Now I have to go spend my coins there.
Man that was the weakest opening ever! No pins, two stickers, no large shirts. I love your products but common we drove over an hour to attend and the food was the best thing going. For your next opening I’d recommend better giveaways, and at least some free lighters. Still love ya and will be back