Ayr Dispensary in Winter Haven, FL
Based on 575 reviews
Sheila D.
1724888113
Always a good experience. Staff are very efficient and helpful.
Molly H
1724177597
Very interesting but outrageously expensive from when I used to partake. People certainly are making a killing
CAROLE T.
1723983833
I have always had a good experience at AYR everyone is super nice and helpful 😊 Jason is awesome 👌
Charles S.
1717952133
Ayr has it going on man I love this place and it smells exactly like my house! GREAT DEALS AND PRICES! GREAT STAFF!!
Rebo R.
1717784174
AYR has the best prices. The best rewards program and sales last longer than a day. No waiting for a bud tenter, and when it's busy, you don't wait as long as the OTHER dispensarys.
J A
1716648375
This store is always nice and clean and has the friendliest staff. Tammy helped me today and she was so helpful and friendly. I would go back again and again based on her and the girls working with her today. Thanks Tammy!!!
Rodney H.
1716225389
It was great atmosphere wish the flower was better potency bc I would be there ALOT more often I love yalls strain flavors just not enough kick for me:)
John S.
1712156341
Place is a joke, definitely potheads working here! It’s 11am on a Wednesday and the manager is still not here to open up the shop. Very disorganized many other shops that want the business this place obviously does not!
J.C. B.
1709424469
Jason should be a standup comedian, not in the cannabis industry. His customer service skills are comical at best. Poor attitude and totally Non-solution oriented. Too many other options near by, do your self a favor and keep driving when you see this location.
Chad S.
1706044496
Well by far one of the most beautiful Personalities that leaves you believing there’s still good in this world. She is very awesome at what she does. Very caring. Thank you Kendal for being so kind
Felesia M.
1705760933
I love Tammy and Nora. They are the best! Their customer service skills are outstanding and they make you feel right at home! They are probably the main reason I come in still since the company raised the prices and don’t ever get any new strains in.
Tiffani N.
1704928011
Rosa Lee is a vibe. She is So pleasant every time I have had the pleasure of her service.
Ashley M.
1701385741
Love the drive thru window. The manager is always so nice as well. If I have any problems he is very quick to fix them.
FLCatLady
1700756562
This is the only store I go to in my area. AYR has the most affordable quality flower. The Budtenders are great!
Clean Right L.
1699296096
When I'm running in a hurry if Heather or Nora are at the store I know It'll be a fast and easy process. With their knowledge of products and great customer service, they make selecting new stuff painless and the check out fast.
nicholas W.
1699295706
#shoutout to Heather & Nora. They always make my experience awesome. Great customer service.
kristin D.
1698904772
They are not handling their concentrate or customers correctly. Bought a concentrate and it was spilt all over the lid and the side of the container almost unusable and empty and when i called the lady working said very rudely that sometimes it happens and I could not return and implied it was my fault when thats not possible and in customer service you should have more manners than that. I would think that someone whose profession is to work at a cannabis dispensary would know about cannabis and dabs and that if not handled correctly and in correct temps concentrate gets messy and wasted and because she handled it incorrectly im wasting my money my prescription and my time.Very disappointed In the treatment and customer service.
Del M.
1698433827
Very disappointed in the staff on 10/27/2023 at 3 pm at this location. Came in for certain strains and was told they weren’t in stock. While at the counter, they were all extremely unprofessional and laughing away at me while I was trying to figure out alternative options for my order. I left and went to the Cypress Garden location and had ZERO issues & no one making me feel horrible and self conscious. Do better with your staff AYR!
Lilee S.
1695387232
Wet quick… order was ready before I arrived which I love… smelled delicious inside the building. Quality of product is good…
Dayanara G.
1692550222
Love this place ! Every time i go somewhere else i regret it. The service here is crazy fast everyone is nice and friendly always get great products and the prices are great! Thanks guys!!
Amanda S.
1690421068
I love ayr! They r amazing I love the flavor pineapple coast vapes I recommend that during the day while they have awesome flower I’m never disappointed plus I got some free edibles that definitely took off the edge thank u guys continue the friendliness n good work! Winter haven office!
amber P.
1689721224
Mostly good experiences here. Miss some of the old faces but that comes with any work place. I enjoy their sales and friendly personalities.
Average A.
1689438814
I'm horrible with names but the woman with red hair is so awesome, she is always helpful, Informative, and all around nice.
Edwin P.
1688927670
Great place that always has awesome deals going. Christina was really helpful very kind.
Jeffery
1686610921
Heather at this location was very amazing and helpful for it being my first time she was great with exceptional customer service.. I definitely recommend her when you come here.
Dani C.
1681487526
The drive through is rarely answered. As a regular customer of four years there are several employees in this store who are making the experience in this store less than satisfactory. I'd like to say Brain, Lindsay, and Tabitha are amazing and do not give me a hard time. The other employees are rude to me and do not provide customer service, even make me feel mocked just for arriving. These employees are Casey, Ms. Dee, and Rebecca. They are so rude and upon my arrival they make it a point to let you know you are an inconvenience to them. I'd like to shop here knowing I'm welcome and not be mocked or laughed at while trying to make a purchase. Please let these employees know that they need to be kind to everyone who is a customer at this store. Thank you.
Amanda L.
1681047801
UPDATE: I LOVE THIS DISPENSARY. HAS THE LOWEST PRICES IN WINTER HAVEN. GREAT EMPLOYEES! I PREFER THIS DISPENSARY OVER ALL THE OTHERS. 💜It was my first time there, I didn't end up getting anything, because there's a glitch in the system, which prevents the employees to make a profile for the customer. I just decided I would come back and do the profile at home. I didn't get much further to give an accurate experience. Prices looked low, good variety, very friendly staff.
Wade S.
1679011391
Always appreciate the quality and the great deals and Fresh products. And I appreciate how they always have concentrates at the best price around. I travel all the way from lake Ariana in Auburndale just for Liberty Health Science👏 😛🤍 3-16-23 a update of my review LOL still to this day I love Liberty Health Science they hook you up I love it I love it a lot lol and with Quality Service👏👏👏👏👏👏🤍
Lori M.
1676163148
This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.
Rosebud
1672256582
Cautionary tale!!! WEIGH YOUR FLOWER IN STORE BEFORE YOU LEAVE!!! We have been shopping this store in Winter Haven for a hot minute now. Today we had a problem. We bought flower. We took it out of the bag when we got home and thought it looked short compared to the other one we had gotten and so we weighed it. Sure enough, it was half a gram short. We called the store to tell them and were told there was nothing they could do because there was no way they could know what happened between the time we left the store and when we called. Her best advice was that if we wanted we could have them weigh it before we leave. So, from now on that's exactly what we will do both on their scale and our own. Weigh it before you leave!!! Just saying.
Amanda L.
1670667471
It was my first time there, I didn't end up getting anything, because there's a glitch in the system, which prevents the employees to make a profile for the customer. I just decided I would come back and do the profile at home. I didn't get much further to give an accurate experience. Prices looked low, good variety, very friendly staff.
Lori M.
1670531126
This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.
Beth J.
1669406672
The ladies that work in this store (Winter Haven) are always super nice and try to explain things to me if I have a question. They are all super sweet. Keep up the good work.
Taylor V.
1669160251
11/22/22Brayden helped me find a great sativa to be able to socialize and enjoy time with my family on thanksgiving. He had the warmest demeanor! So grateful for experience's like this.9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!k
Kathy C.
1667408569
I had a great time with you all. Service is wonderful 💞 , ready felt like the people waiting on you are knowledge the ask you questions. It's wonderful. I got a lot things enjoyed them
Randy Rodriguez (.
1664112726
The employee's are friendly, knowledgeable, and they take their time with you. The Website is always up to date and products available. So there is no leaving the store upset because the website lied. Going to the other places is like going to Walmart. A trip to Liberty is like going to Publix.
LAVA S.
1663893520
Was in town to visit with my mother and decided to check this place out when I drove by...Place looks nice on the inside and wait time was quick but I can see why. They barely had any selection of any product whether its flower, carts, and concentrates. But the quality of the flower was so bad I had to mix it with other flower and Leif from Trulieve just so I could tolerate it. The wax was decent. Overall very disappointed and wouldn't recommend.
Taylor V.
1663286128
9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!
Michael “Snake” J.
1659487078
I love Liberty Health Sciences. I'd love to work there in Winter Haven. The nicest bunch of people I've ever met.
ScarFac306
1657036733
Excellent deals and very helpful Budtender. Thank you so much for all of your help and your Angel smile. Spreading the love.
Mark V.
1655995470
Staff is knowledgeable, and quite nice and engaging. The buildings very well kept and you usually have the varieties that I need I would say 80% of the time. Your sales are fantastic it's nice to get both bogos and 50% off. You also have the absolute best military discount in town at 25% everyone else is 20 or 15. You're also three blocks from my house so that makes it really nice and convenient. All in all you're my favorite place to shop
Sarah D.
1654715530
Love this place! The staff is so friendly. I love the lady with the southern accent from Alabama. She is so sweet and helpful! Also Chelsea (I think that’s her name) is so nice and always makes me laugh. The papas herb brand is great for vape carts and I really like the new brand of flower they just started selling. I’ve tried a few concentrates and was happy with the results. Check them out!
Katrina S.
1653681360
Great customer service and always a friendly atmosphere. I love there products and I’m always happy when I leave. Never had a bad batch from here will continue to use them.
Shelli H.
1653434644
They were very helpful and extremely pleasant. They helped me find what I needed, honored their sale prices and the young lady even helped me to my car. I was given A+ service and will definitely be going their again.
April C.
1652363088
The ladies there are very helpful in explanation on any questions and most know their products that to me means a lot with all that I live with. Thank you for not judging me and understanding that people with medical problems that can only take Tylenol due to all my illnesses. Please do keep doing what y'all have done maybe doctor's will quit giving out 💊
Tina E.
1651869027
My favorite location. Staff is excellent. Fast, knowledgeable and there to answer all questions. Great price & selections. Daily sales!
Malachi H.
1651760324
Pretty good I go there every morning almost lol love the sweet lady from Alabama that works there ROLL TIDE (:
Gerard P.
1649749746
I used to love liberty until they scerwed me out of my $50 credit
Don’t Mind M.
1649744658
Fast and friendly service with some good bargains when you pay attention to the sales.
Heather C.
1649441824
Nice employee's. Quick and easy trips
Curt K.
1648225742
This place is absolutely amazing the staff is the best around if you go in as a new patient like I was ask for Holly she is beyond amazing she will take the time to make you comfortable make sure you understand every step of the process super patient and friendly everybody there knows their product inside out it is so nice to deal with an establishment that is nothing but competent well-trained polite respectful and compassionate employees.
hunter H.
1647978948
In store staff is amazing. The company only keeps in stock their most expensive products.
Nicole S
1645818082
Not to fond about this plac. Between standing in line incredibly long, because the ladies in the front just talk and talk. Had an order ready, all of a sudden there card reader was down and had to step out of line to their atm for a second. The women made us wait in the whole line again. How is that even fair when it was their card reader that was down. Nothing posted about it until you get to the window. Very inconvenient and the manager is no better at professionalism.
Alexia C.
1641063907
i’ve only been in twice but i love the vibe and all the women working are so nice, friendly, and fun! super informative too. i would much rather drive further to come here than go to my local trulieve.
SHIWANA N.
1638379451
I enjoy visiting my local store always a good vibe and excellent service #winterhavenfl
tony S.
1637939307
Sometimes they got good deals. But it's not the deals that bother me. It's mostly the service of waiting in line for a pickup order when there's only a few people in front of you and then the entire place is packed before you know it. This is ridiculous. There needs to be a pickup order line only , at least one. Need to hire people that will work and not just stand there and talk.
Beni B.
1636125867
So my local store has been having new flower and I’m loving it. I just had some cookie dough flower that was 29.7% and a real treat. Some of the best I’ve tried this year. Keep being awesome guys.
Kim M.
1635614793
So far all products have been great. Flower and vapes, are the best!!
Jed J.
1631902944
Just got liberty's flower alpha blue looks like they don’t know how to trim. I no more than walked out of the door so I could look at the flower. There are so many stems. I tried to take it back into the store and show them. I was told “there’s nothing they can do all flower sales are final.” More than likely will choose another dispensary if this is the flower you guys are going to produce your patients deserve better.
Angela R.
1631753185
Not sure if it's an employee problem or a Liberty problem but this location is regularly not open until it's 8:30pm listed close time. Judging by other recent reviews I see I'm not the only patron to experience this. Just drove up to put in a last minute order 10 minutes to 8:30 (on a sale day I must add) and two employees are locking up and walking out with Chick-fil-A. I asked why they had closed early and couldn't really hear her response minus saying they had closed around 7 and "we'll be open at 9" ? Being that you're all the latest dispensary open in the area, it's just very misleading and unprofessional.
Lisa T.
1631484622
They made it easy for me!! It was my first visit to a dispensary
gerardo A.
1631371573
Thank you Ka'Tesha and ChelseyYou both are very helpful and are really kind .
Beni B.
1629479098
Went into my local liberty and was met by all new faces and they were awesome. Vanessa and Jessica were great and made me feel right at home. Keep up the great job guys. This is why I only shop at liberty. You guys are the best!!!
emmanuel F.
1625014377
They were really nice and explained all to me with alot of patients
jimmy H.
1623374705
I love Liberty Health Dispensary, The staff is very knowledgeable, and friendly. Great products at good prices. Go check them out.
K
1623082737
I love medical marijuana! One of my pit stops before becoming a mom.Too bad I am too strict about medication uses. I will not ever be returning here for medication.It was nice for the time being but bringing any kind of drug around my children is a big no no. I don't care if it is legal. It will not happen.The company is great though.
Bimbolo M.
1622991145
Do not buy kali mist everOr the 25 $ desposableWorst high ive experience felt axius and allot of headech
Aqua T.
1622840224
I tried Liberty a few years ago and I was not happy so I didn't go back. For Memorial Day they had an AWESOME sale, and I decided to try them out again. So glad I did! Forbidden Fruit is yummy😋! Blackberry is excellent for extreme RA pain and Grape Ape is perfect for insomnia. I'm back to stay!
Fawn G.
1621440554
First time visit was a breeze. Clerk was very patient and knowledgeable. The eighths weighed properly but the flower was a little too dry. Otherwise wonderful experience.
08 R.
1621095074
This is my favorite place to go. Very friendly and they do rememeber you from the last few visits. And has that spotless bank smell, very clean and professional.
MICHAEL P.
1619552904
Prices on par with other dispensaries but they seem to always have good specials
Benjiman H.
1619304570
This is the only place I go for my meds. The customer service is amazing and the staff is super knowledgeable. I’m always greeted by name and with a smile. When you leave you feel like they really care about their patients. The pop up discounts are always nice and I love the free stuff from time to time. The Rewards program is a great bonus, you can get free product after so many points. I love this place and the staff. They are all rockstars.
Sandy C.
1617649889
The lady was very helpful. And it's a very nice clean place and area.
Ashley S
1617055684
Always friendly and courteous staff. Great price on cartridges! =)
Linda J.
1616336872
Love it but no one told me that I could get half off 1st time buyer irritated about that.
Nicey T.
1616084817
Very helpful and knowledgeable staff! I go to the South Orlando store, I have NEVER had any issues finding what I need. Prices are very good, compared to other dispensaries. This is my "go to" place!!
donavan
1614118303
Not my best experience with product this visit. One box missing product, a second product, both vape carts but different manufacturers. That cartridge was leaking upon removal from it's safety packaging. Immediately noticed low product level, no bubble near the top. Have not returned to store yet, outcome unknown at this point. Surely leaky cart will be repleced. The missing cart is my word against theirs. My five stars is based on previous visits with Liberty. It won't stop me from shopping here.
Daniel C.
1612905217
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Daniel C.
1612878509
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Donna K.
1608808507
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!
Samwise S.
1607485692
My man Gavin took great care of me for my first visit today. I've been experienced for a long time, in the usual manner. But today, I finally got my MMC approval, and I am SO happy I chose to go to Liberty. Gavin was super helpful. I mentioned to him that I was going through radiation therapy cancer treatment at the moment. He took the time to make sure I was familiar with the strains and that I knew exactly what to expect. The associate working with him (you were so nice! thank you!) was kind enough to give me some take-home info on how to get the most out of the concentrates I decided to purchase. All together, my experience with Liberty today was EXACTLY the kind of first experience I wanted to have with a dispensary. The establishment is very clean, and the staff is so warm and professional. And the products... holy smokes. Night and day difference if you're transitioning from "traditional" to Liberty. The products that Gavin helped me choose really provided me with more relief than I can remember having in a long time. The taste was amazing, the "end user experience" was long lasting and super super effective. I can't recommend Liberty enough. I can't wait to go back!
Kathleen H.
1607090368
Always friendly. Bonita was my contact and she was friendly and fast. Very helpful.
Ben F.
1606798844
Going to Liberty Health Sciences in Winter Haven was an excellent experience. The quality of the service was right up there w the quality of the products. Katesha helped me w the ordering process and answered all my questions. 5 stars.
Donna K.
1606259691
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!
Jiann R.
1605838651
The staff is always very friendly and great to talk to you. They are awesome! Always love talkin to Bonita an miss Martha to find out what’s new or learn something. Butttt The last several times I have came in there has not been flower Options available, Only One strand that was overpriced. Liberty used to be my go to but lately their inventory has not been stocked last several times I have tried to order.):
Lisa R
1605483360
Used to love this place now they never have flower and when you purchase whole flower you get popcorn buds for whole flower prices however showing sold out on the sign
melanie h
1603651377
Awesome people work here ! So friendly and helpful! Always looking out for whats best for the customer. Thank you!Also, whoever trains the members of the winter haven location should go RE-TRAIN the members at the lakeland location!
Leslie S.
1600430789
Awesome blossom! Staff always friendly! Still always friendly! 9/18/20
Jen M.
1599743022
Ashley is awesome! She made great suggestions and answered all my questions...thanks again! 🙂
Sheila V.
1599517851
Always friendly and informative
Renée C.
1599245643
Didn't have in stock what we wanted. Tincture is peppermint flavor which they didn't tell me before I bought it. I'm not a big fan of peppermint.
Clinton H.
1599234510
Best place for the money
Shannon T.
1599068865
Almost always have my Rx, if not they can accommodate! Kudos better than Curaleaf
Oscar & Dianne F.
1598916282
The product was excellet. I gave a 3 for lack of customer service. The lady at the window was rude, and not friendly like if she were upset. Didn't even smile once. All other places they are welcoming and friendly but this place was cold and very unfriendly.
DeQui L.
1598889817
There was a long line the manager was quite rude and the product does not have the thc or cbd test result information on the bottle it's not available online either. I spent $70 today for 3 bottles of flower and none of them had any effect on me at all so no wonder they don't post the results they have the worst weed available on the market. It doesn't even look or smell like marijuana what a rip off. Ill never shop here again!
Steven S.
1598642917
Super fast service!
Taylor G
1598369039
The staff are very nice. I ordered delivery and also went to the location. I give it 3 stars because the weed from this store in general (all locations I've been to 3) I've bought multiple different strands it's pretty garbage weed. The weed is always super dry, which I can deal with, but the taste is always awful leaves an aftertaste not only that but you barely even get high. I'll try again in the future but as of right now I'll stick to other places.
Paul Mercier I.
1598316734
Great product and amazing pricing. Slow service (covid) and often out of inventory.
Joe B.
1598015583
I have been going a year . The experience has been good but recently has gotten real good. Phone has been answered and service is very good . Products as well have gotten better too . I enjoy shopping
Kitty P.
1597845156
Thank you for the patient discounts. It sure helps! New management in place is proving to make a great positive difference from those in the past
Deborah R.
1597092939
Very informative employeesGreat customer serviceNo long waits for meThank you for being here for meMuch appreciated
Donna W.
1595168982
I'm a senior and the employees have always been kind ,respectful , and accurate with my orders. Thank you guys
Patricia D.
1594816192
I couldn't be more grateful for their help. They truly care. I especially appreciate the staff at the Lakeland South location. Thank you all!
Heather H.
1591219443
Closed except for online orders and pickup at window. Would have been nice to show that on the webpage!
Summer H.
1590530401
Always friendly. Today it was fast too. The products I've tried have been good and reasonable prices.
Destiny F.
1588292997
Bought 2 vape carts today and realized before I left the parking lot only one was full. I tried to exchange my half filled cart 5 minutes after purchasing it but they refuse. Poorly ran operation all around.
Dean N.
1588113218
Very poor service. I have called about 40 times during the last week and a half with no return phone calls, no one answering the phone, no reply to repeated emails, voicemail box full at the main office. All of the above is same for the Winter Haven location. When I placed my order for pick up in Winter Haven, I arrived to see about 20 cars in line. I waited for a while and the line did not move. I estimated about a two hour wait.Then, I placed my order online for delivery. I received a confirmation email shortly after. Now, it has been a week and a half and no reply, no order. Extremely poor customer service! I will give my business to Surterra in Winter Haven now. I was in and out of their store in 15 minutes.
Drue C.
1587664097
I really don’t like this dispensary. It’s a last resort if I’m dry. Today they had the lobby closed due to the whole virus situation with a note on the door saying you can order online and place a curbside pickup. Cool. I ordered online and within 10 minutes they sent me a text saying my order was ready and I can proceed to the express lane. This particular building used to be a bank. I end up driving around to discover they only have 1 lane open with 9 cars already sitting in line. It’s not moving. Is this the express lane? Do these people all have online orders? I call them and ask them these questions. Apparently it’s an express lane where you can just drive up and read over the menu and decide what you want. An hour of sitting in my car to pick up an online order that was ready within 10 minutes. Curbside pickup is very misleading. Express lane is very misleading. Go elsewhere if you can.
DAVID R
1587164710
Kendra has a serious attitude problem! She needs a class on customer service asap! Waited 2 hours in a long line to then receive her nasty attitude! First and last time I take my prescription there! Maybe my brown skin didn't help! She only served me because I refused to move my car. If there were 0 stars I'd give it.
Trista M.
1587147280
Honestly, I give them no stars! The staff did not have enough knowledge to help me nor did they even try. The first time I ever entered a dispensary, I walked into liberty health sciences, and the guy was of no help to me, at all. He acted like he didnt want to be there, he never mentioned any discounts, what would work for me, nothing. Horrible customer service. I went back a second time after I found out they had discounts and they said, oh you already been here so you dont get a discount." Um.. okay.. thanks for nothing! If you want excellent customer service and a very knowledgable staff go to Flunet in Lakeland.
straight U.
1586529201
I WAS a regular customer until my most recent visit. Bought 3 1/8's and when I got home and opened them, 2 were filled to the level I am accustomed to and the third was considerably less filled. I don't have a triple beam or a digital scale so I could not weigh but after using for over 25 years you know when something is light. I took pictures and sent them in and the response was that they were "dense" buds! Total BS. Since they do not seal the packages when they weigh and fill, anyone could open and grab a bud anywhere along the supply chain and to believe that it does not happen is being willfully blind to an obvious problem.
AJ
1584098138
I visited LHS yesterday for the first time looking for a disposable vape. The inside was pretty clean, sort of looked like a bank in a way. The bud tenders that were there and the one that served me just seemed unknowledgeable about cannabis, quoting surface level information to clients. The man next to me was new to medical marijuana and I had more answers for him than the bud tender. The man was looking for a sativa and they had blue dream for 33 dollars a 8th at 22 percent but the bud tender was telling him that THC percentages don’t matter when it comes to getting “high”.First of all, you can’t just tell a new shopper THC percentages don’t matter and expect them to believe it! while yes it is true THC content doesn’t matter as much as some think it does, he could’ve explained how it’s not just about THC but everything in the plant working together, the terpenes, CBDTHC, etc etc. The only reason I know this is because of other dispensaries that had full consultations with me. Surterra Lakeland may not have the most exciting flowers but they do have KNOWLEDGE and knowledge is power when shopping for medical marijuana. Muv Lakeland is also great for information and Curaleaf Lakeland as well, all 3 of those dispensaries had a in depth client consultation with me. At LHS I honestly felt like it was about the money and getting high and not about medication. Don’t get me wrong, there’s nothing wrong with that, but for a first time client or someone newly approved or looking to get into medical cannabis, DO NOT go here. They get 2 stars for the blue dream they had and that’s it.
Sand M.
1583512564
I would give it 5 but no one is perfect but the store in winterhavenis the best store around lots of knowledgeable people there to go plus using a old bank is cool
Jeff H.
1581901290
Nice clean feel and appearance. Good offers on quality products. Go get you some(must have FL medical marijuana card)
Stevenson H.
1581557883
My experience with LHS was satisfactory until my last trip. Most of the staff has surface level knowledge on cannabis, which is frustrating. I feel I shouldn't know more about a specific strain than someone working in a dispensary. Those are just minor complaints but the real issue is I was shorted by a half gram in both 1/8 oz flower cups. I was shorted a whole gram in total, I paid for 7 grams (2x 1/8's) and got 6. So make sure to weigh your flower when you get it, so IF i decide to return to LHS I will be asking to see my product weighed out in front of me.
Jeremy N.
1580590747
The Winter Haven dispensary is the best!! Fast and friendly service! GREAT products!! I would recommend the Papa's Herb pens and strains. They keep me out of pain and in good spirits!! Thank you Winter Haven dispensary and Papa's Herb!
Kathleen P.
1578489359
I don't find the people there very helpful. I believe you should have people with a background in the product you are selling. I am so new to this and when I ask a question and the girl behind the counter looks at me like a deer caught in the headlights I feel like I should really go spend my money someplace else. I really do not care how nice you are if you don't know what you are talking about or you just don't care why are you there? Liberty why are they there? I asked about my 15.00 birthday credit she said I only had 3 days to use it I said I don't think that is what it said but didn't want to get into it with her. I came home looked it up I have a whole month according to the text. Why is she there Liberty. To run customers away? This is the 2nd time I have not been happy there.I know I can go someplace else, but you should care. Train your people. It is a people business.
Paradise D
1577141381
Convenient location, great customer service and the Flowers I can't /didn't complain. Prices are far the best I've seen since I moved to Florida for the. state....
Frank B.
1574711985
This is an excellent dispensary with great people and a wide range of products.
Karina M.
1574535915
Liberty was amazing ,Becky & jasmine was very helpful. Becky explained everything and took her time with us , with out being in a rush ... Great environment. Highly recommend to others & prices were good as well .
1285 1st St S
Winter Haven, FL 33880
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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AYR Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 50% Off (Not Stackable)
- 2nd Visit: 50% Off (Not Stackable)
- 3rd Visit: 50% Off (Not Stackable)
- Card Renewal Discount: $75 Off $150, Valid Same Month As Renewal (Not Stackable)
- Veterans Discount: 25% Off (Not Stackable)
- Seniors Discount (55+): 15% Off (Not Stackable)
- Financial Hardship(SNAP or SSDI) Discount: 15% Off (Not Stackable)
- Birthday Discount: $15 Credit During Birthday Month
- Refer A Friend: Receive a $25 credit for each referral upon new Patients First Purchase.
- Visit AYR Home Page
ABOUT THIS DISPENSARY
Ayr, located at 1285 1st St S in Winter Haven, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: Not Applicable
License Number: MMTC-2015-0002
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Ayr is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Ayr dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Ayr in Winter Haven does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Ayr
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Ayr
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Ayr in Winter Haven online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Ayr has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 575 reviews
Sheila D.
1724888113
Always a good experience. Staff are very efficient and helpful.
Molly H
1724177597
Very interesting but outrageously expensive from when I used to partake. People certainly are making a killing
CAROLE T.
1723983833
I have always had a good experience at AYR everyone is super nice and helpful 😊 Jason is awesome 👌
Charles S.
1717952133
Ayr has it going on man I love this place and it smells exactly like my house! GREAT DEALS AND PRICES! GREAT STAFF!!
Rebo R.
1717784174
AYR has the best prices. The best rewards program and sales last longer than a day. No waiting for a bud tenter, and when it's busy, you don't wait as long as the OTHER dispensarys.
J A
1716648375
This store is always nice and clean and has the friendliest staff. Tammy helped me today and she was so helpful and friendly. I would go back again and again based on her and the girls working with her today. Thanks Tammy!!!
Rodney H.
1716225389
It was great atmosphere wish the flower was better potency bc I would be there ALOT more often I love yalls strain flavors just not enough kick for me:)
John S.
1712156341
Place is a joke, definitely potheads working here! It’s 11am on a Wednesday and the manager is still not here to open up the shop. Very disorganized many other shops that want the business this place obviously does not!
J.C. B.
1709424469
Jason should be a standup comedian, not in the cannabis industry. His customer service skills are comical at best. Poor attitude and totally Non-solution oriented. Too many other options near by, do your self a favor and keep driving when you see this location.
Chad S.
1706044496
Well by far one of the most beautiful Personalities that leaves you believing there’s still good in this world. She is very awesome at what she does. Very caring. Thank you Kendal for being so kind
Felesia M.
1705760933
I love Tammy and Nora. They are the best! Their customer service skills are outstanding and they make you feel right at home! They are probably the main reason I come in still since the company raised the prices and don’t ever get any new strains in.
Tiffani N.
1704928011
Rosa Lee is a vibe. She is So pleasant every time I have had the pleasure of her service.
Ashley M.
1701385741
Love the drive thru window. The manager is always so nice as well. If I have any problems he is very quick to fix them.
FLCatLady
1700756562
This is the only store I go to in my area. AYR has the most affordable quality flower. The Budtenders are great!
Clean Right L.
1699296096
When I'm running in a hurry if Heather or Nora are at the store I know It'll be a fast and easy process. With their knowledge of products and great customer service, they make selecting new stuff painless and the check out fast.
nicholas W.
1699295706
#shoutout to Heather & Nora. They always make my experience awesome. Great customer service.
kristin D.
1698904772
They are not handling their concentrate or customers correctly. Bought a concentrate and it was spilt all over the lid and the side of the container almost unusable and empty and when i called the lady working said very rudely that sometimes it happens and I could not return and implied it was my fault when thats not possible and in customer service you should have more manners than that. I would think that someone whose profession is to work at a cannabis dispensary would know about cannabis and dabs and that if not handled correctly and in correct temps concentrate gets messy and wasted and because she handled it incorrectly im wasting my money my prescription and my time.Very disappointed In the treatment and customer service.
Del M.
1698433827
Very disappointed in the staff on 10/27/2023 at 3 pm at this location. Came in for certain strains and was told they weren’t in stock. While at the counter, they were all extremely unprofessional and laughing away at me while I was trying to figure out alternative options for my order. I left and went to the Cypress Garden location and had ZERO issues & no one making me feel horrible and self conscious. Do better with your staff AYR!
Lilee S.
1695387232
Wet quick… order was ready before I arrived which I love… smelled delicious inside the building. Quality of product is good…
Dayanara G.
1692550222
Love this place ! Every time i go somewhere else i regret it. The service here is crazy fast everyone is nice and friendly always get great products and the prices are great! Thanks guys!!
Amanda S.
1690421068
I love ayr! They r amazing I love the flavor pineapple coast vapes I recommend that during the day while they have awesome flower I’m never disappointed plus I got some free edibles that definitely took off the edge thank u guys continue the friendliness n good work! Winter haven office!
amber P.
1689721224
Mostly good experiences here. Miss some of the old faces but that comes with any work place. I enjoy their sales and friendly personalities.
Average A.
1689438814
I'm horrible with names but the woman with red hair is so awesome, she is always helpful, Informative, and all around nice.
Edwin P.
1688927670
Great place that always has awesome deals going. Christina was really helpful very kind.
Jeffery
1686610921
Heather at this location was very amazing and helpful for it being my first time she was great with exceptional customer service.. I definitely recommend her when you come here.
Dani C.
1681487526
The drive through is rarely answered. As a regular customer of four years there are several employees in this store who are making the experience in this store less than satisfactory. I'd like to say Brain, Lindsay, and Tabitha are amazing and do not give me a hard time. The other employees are rude to me and do not provide customer service, even make me feel mocked just for arriving. These employees are Casey, Ms. Dee, and Rebecca. They are so rude and upon my arrival they make it a point to let you know you are an inconvenience to them. I'd like to shop here knowing I'm welcome and not be mocked or laughed at while trying to make a purchase. Please let these employees know that they need to be kind to everyone who is a customer at this store. Thank you.
Amanda L.
1681047801
UPDATE: I LOVE THIS DISPENSARY. HAS THE LOWEST PRICES IN WINTER HAVEN. GREAT EMPLOYEES! I PREFER THIS DISPENSARY OVER ALL THE OTHERS. 💜It was my first time there, I didn't end up getting anything, because there's a glitch in the system, which prevents the employees to make a profile for the customer. I just decided I would come back and do the profile at home. I didn't get much further to give an accurate experience. Prices looked low, good variety, very friendly staff.
Wade S.
1679011391
Always appreciate the quality and the great deals and Fresh products. And I appreciate how they always have concentrates at the best price around. I travel all the way from lake Ariana in Auburndale just for Liberty Health Science👏 😛🤍 3-16-23 a update of my review LOL still to this day I love Liberty Health Science they hook you up I love it I love it a lot lol and with Quality Service👏👏👏👏👏👏🤍
Lori M.
1676163148
This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.
Rosebud
1672256582
Cautionary tale!!! WEIGH YOUR FLOWER IN STORE BEFORE YOU LEAVE!!! We have been shopping this store in Winter Haven for a hot minute now. Today we had a problem. We bought flower. We took it out of the bag when we got home and thought it looked short compared to the other one we had gotten and so we weighed it. Sure enough, it was half a gram short. We called the store to tell them and were told there was nothing they could do because there was no way they could know what happened between the time we left the store and when we called. Her best advice was that if we wanted we could have them weigh it before we leave. So, from now on that's exactly what we will do both on their scale and our own. Weigh it before you leave!!! Just saying.
Amanda L.
1670667471
It was my first time there, I didn't end up getting anything, because there's a glitch in the system, which prevents the employees to make a profile for the customer. I just decided I would come back and do the profile at home. I didn't get much further to give an accurate experience. Prices looked low, good variety, very friendly staff.
Lori M.
1670531126
This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.
Beth J.
1669406672
The ladies that work in this store (Winter Haven) are always super nice and try to explain things to me if I have a question. They are all super sweet. Keep up the good work.
Taylor V.
1669160251
11/22/22Brayden helped me find a great sativa to be able to socialize and enjoy time with my family on thanksgiving. He had the warmest demeanor! So grateful for experience's like this.9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!k
Kathy C.
1667408569
I had a great time with you all. Service is wonderful 💞 , ready felt like the people waiting on you are knowledge the ask you questions. It's wonderful. I got a lot things enjoyed them
Randy Rodriguez (.
1664112726
The employee's are friendly, knowledgeable, and they take their time with you. The Website is always up to date and products available. So there is no leaving the store upset because the website lied. Going to the other places is like going to Walmart. A trip to Liberty is like going to Publix.
LAVA S.
1663893520
Was in town to visit with my mother and decided to check this place out when I drove by...Place looks nice on the inside and wait time was quick but I can see why. They barely had any selection of any product whether its flower, carts, and concentrates. But the quality of the flower was so bad I had to mix it with other flower and Leif from Trulieve just so I could tolerate it. The wax was decent. Overall very disappointed and wouldn't recommend.
Taylor V.
1663286128
9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!
Michael “Snake” J.
1659487078
I love Liberty Health Sciences. I'd love to work there in Winter Haven. The nicest bunch of people I've ever met.
ScarFac306
1657036733
Excellent deals and very helpful Budtender. Thank you so much for all of your help and your Angel smile. Spreading the love.
Mark V.
1655995470
Staff is knowledgeable, and quite nice and engaging. The buildings very well kept and you usually have the varieties that I need I would say 80% of the time. Your sales are fantastic it's nice to get both bogos and 50% off. You also have the absolute best military discount in town at 25% everyone else is 20 or 15. You're also three blocks from my house so that makes it really nice and convenient. All in all you're my favorite place to shop
Sarah D.
1654715530
Love this place! The staff is so friendly. I love the lady with the southern accent from Alabama. She is so sweet and helpful! Also Chelsea (I think that’s her name) is so nice and always makes me laugh. The papas herb brand is great for vape carts and I really like the new brand of flower they just started selling. I’ve tried a few concentrates and was happy with the results. Check them out!
Katrina S.
1653681360
Great customer service and always a friendly atmosphere. I love there products and I’m always happy when I leave. Never had a bad batch from here will continue to use them.
Shelli H.
1653434644
They were very helpful and extremely pleasant. They helped me find what I needed, honored their sale prices and the young lady even helped me to my car. I was given A+ service and will definitely be going their again.
April C.
1652363088
The ladies there are very helpful in explanation on any questions and most know their products that to me means a lot with all that I live with. Thank you for not judging me and understanding that people with medical problems that can only take Tylenol due to all my illnesses. Please do keep doing what y'all have done maybe doctor's will quit giving out 💊
Tina E.
1651869027
My favorite location. Staff is excellent. Fast, knowledgeable and there to answer all questions. Great price & selections. Daily sales!
Malachi H.
1651760324
Pretty good I go there every morning almost lol love the sweet lady from Alabama that works there ROLL TIDE (:
Gerard P.
1649749746
I used to love liberty until they scerwed me out of my $50 credit
Don’t Mind M.
1649744658
Fast and friendly service with some good bargains when you pay attention to the sales.
Heather C.
1649441824
Nice employee's. Quick and easy trips
Curt K.
1648225742
This place is absolutely amazing the staff is the best around if you go in as a new patient like I was ask for Holly she is beyond amazing she will take the time to make you comfortable make sure you understand every step of the process super patient and friendly everybody there knows their product inside out it is so nice to deal with an establishment that is nothing but competent well-trained polite respectful and compassionate employees.
hunter H.
1647978948
In store staff is amazing. The company only keeps in stock their most expensive products.
Nicole S
1645818082
Not to fond about this plac. Between standing in line incredibly long, because the ladies in the front just talk and talk. Had an order ready, all of a sudden there card reader was down and had to step out of line to their atm for a second. The women made us wait in the whole line again. How is that even fair when it was their card reader that was down. Nothing posted about it until you get to the window. Very inconvenient and the manager is no better at professionalism.
Alexia C.
1641063907
i’ve only been in twice but i love the vibe and all the women working are so nice, friendly, and fun! super informative too. i would much rather drive further to come here than go to my local trulieve.
SHIWANA N.
1638379451
I enjoy visiting my local store always a good vibe and excellent service #winterhavenfl
tony S.
1637939307
Sometimes they got good deals. But it's not the deals that bother me. It's mostly the service of waiting in line for a pickup order when there's only a few people in front of you and then the entire place is packed before you know it. This is ridiculous. There needs to be a pickup order line only , at least one. Need to hire people that will work and not just stand there and talk.
Beni B.
1636125867
So my local store has been having new flower and I’m loving it. I just had some cookie dough flower that was 29.7% and a real treat. Some of the best I’ve tried this year. Keep being awesome guys.
Kim M.
1635614793
So far all products have been great. Flower and vapes, are the best!!
Jed J.
1631902944
Just got liberty's flower alpha blue looks like they don’t know how to trim. I no more than walked out of the door so I could look at the flower. There are so many stems. I tried to take it back into the store and show them. I was told “there’s nothing they can do all flower sales are final.” More than likely will choose another dispensary if this is the flower you guys are going to produce your patients deserve better.
Angela R.
1631753185
Not sure if it's an employee problem or a Liberty problem but this location is regularly not open until it's 8:30pm listed close time. Judging by other recent reviews I see I'm not the only patron to experience this. Just drove up to put in a last minute order 10 minutes to 8:30 (on a sale day I must add) and two employees are locking up and walking out with Chick-fil-A. I asked why they had closed early and couldn't really hear her response minus saying they had closed around 7 and "we'll be open at 9" ? Being that you're all the latest dispensary open in the area, it's just very misleading and unprofessional.
Lisa T.
1631484622
They made it easy for me!! It was my first visit to a dispensary
gerardo A.
1631371573
Thank you Ka'Tesha and ChelseyYou both are very helpful and are really kind .
Beni B.
1629479098
Went into my local liberty and was met by all new faces and they were awesome. Vanessa and Jessica were great and made me feel right at home. Keep up the great job guys. This is why I only shop at liberty. You guys are the best!!!
emmanuel F.
1625014377
They were really nice and explained all to me with alot of patients
jimmy H.
1623374705
I love Liberty Health Dispensary, The staff is very knowledgeable, and friendly. Great products at good prices. Go check them out.
K
1623082737
I love medical marijuana! One of my pit stops before becoming a mom.Too bad I am too strict about medication uses. I will not ever be returning here for medication.It was nice for the time being but bringing any kind of drug around my children is a big no no. I don't care if it is legal. It will not happen.The company is great though.
Bimbolo M.
1622991145
Do not buy kali mist everOr the 25 $ desposableWorst high ive experience felt axius and allot of headech
Aqua T.
1622840224
I tried Liberty a few years ago and I was not happy so I didn't go back. For Memorial Day they had an AWESOME sale, and I decided to try them out again. So glad I did! Forbidden Fruit is yummy😋! Blackberry is excellent for extreme RA pain and Grape Ape is perfect for insomnia. I'm back to stay!
Fawn G.
1621440554
First time visit was a breeze. Clerk was very patient and knowledgeable. The eighths weighed properly but the flower was a little too dry. Otherwise wonderful experience.
08 R.
1621095074
This is my favorite place to go. Very friendly and they do rememeber you from the last few visits. And has that spotless bank smell, very clean and professional.
MICHAEL P.
1619552904
Prices on par with other dispensaries but they seem to always have good specials
Benjiman H.
1619304570
This is the only place I go for my meds. The customer service is amazing and the staff is super knowledgeable. I’m always greeted by name and with a smile. When you leave you feel like they really care about their patients. The pop up discounts are always nice and I love the free stuff from time to time. The Rewards program is a great bonus, you can get free product after so many points. I love this place and the staff. They are all rockstars.
Sandy C.
1617649889
The lady was very helpful. And it's a very nice clean place and area.
Ashley S
1617055684
Always friendly and courteous staff. Great price on cartridges! =)
Linda J.
1616336872
Love it but no one told me that I could get half off 1st time buyer irritated about that.
Nicey T.
1616084817
Very helpful and knowledgeable staff! I go to the South Orlando store, I have NEVER had any issues finding what I need. Prices are very good, compared to other dispensaries. This is my "go to" place!!
donavan
1614118303
Not my best experience with product this visit. One box missing product, a second product, both vape carts but different manufacturers. That cartridge was leaking upon removal from it's safety packaging. Immediately noticed low product level, no bubble near the top. Have not returned to store yet, outcome unknown at this point. Surely leaky cart will be repleced. The missing cart is my word against theirs. My five stars is based on previous visits with Liberty. It won't stop me from shopping here.
Daniel C.
1612905217
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Daniel C.
1612878509
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Donna K.
1608808507
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!
Samwise S.
1607485692
My man Gavin took great care of me for my first visit today. I've been experienced for a long time, in the usual manner. But today, I finally got my MMC approval, and I am SO happy I chose to go to Liberty. Gavin was super helpful. I mentioned to him that I was going through radiation therapy cancer treatment at the moment. He took the time to make sure I was familiar with the strains and that I knew exactly what to expect. The associate working with him (you were so nice! thank you!) was kind enough to give me some take-home info on how to get the most out of the concentrates I decided to purchase. All together, my experience with Liberty today was EXACTLY the kind of first experience I wanted to have with a dispensary. The establishment is very clean, and the staff is so warm and professional. And the products... holy smokes. Night and day difference if you're transitioning from "traditional" to Liberty. The products that Gavin helped me choose really provided me with more relief than I can remember having in a long time. The taste was amazing, the "end user experience" was long lasting and super super effective. I can't recommend Liberty enough. I can't wait to go back!
Kathleen H.
1607090368
Always friendly. Bonita was my contact and she was friendly and fast. Very helpful.
Ben F.
1606798844
Going to Liberty Health Sciences in Winter Haven was an excellent experience. The quality of the service was right up there w the quality of the products. Katesha helped me w the ordering process and answered all my questions. 5 stars.
Donna K.
1606259691
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!
Jiann R.
1605838651
The staff is always very friendly and great to talk to you. They are awesome! Always love talkin to Bonita an miss Martha to find out what’s new or learn something. Butttt The last several times I have came in there has not been flower Options available, Only One strand that was overpriced. Liberty used to be my go to but lately their inventory has not been stocked last several times I have tried to order.):
Lisa R
1605483360
Used to love this place now they never have flower and when you purchase whole flower you get popcorn buds for whole flower prices however showing sold out on the sign
melanie h
1603651377
Awesome people work here ! So friendly and helpful! Always looking out for whats best for the customer. Thank you!Also, whoever trains the members of the winter haven location should go RE-TRAIN the members at the lakeland location!
Leslie S.
1600430789
Awesome blossom! Staff always friendly! Still always friendly! 9/18/20
Jen M.
1599743022
Ashley is awesome! She made great suggestions and answered all my questions...thanks again! 🙂
Sheila V.
1599517851
Always friendly and informative
Renée C.
1599245643
Didn't have in stock what we wanted. Tincture is peppermint flavor which they didn't tell me before I bought it. I'm not a big fan of peppermint.
Clinton H.
1599234510
Best place for the money
Shannon T.
1599068865
Almost always have my Rx, if not they can accommodate! Kudos better than Curaleaf
Oscar & Dianne F.
1598916282
The product was excellet. I gave a 3 for lack of customer service. The lady at the window was rude, and not friendly like if she were upset. Didn't even smile once. All other places they are welcoming and friendly but this place was cold and very unfriendly.
DeQui L.
1598889817
There was a long line the manager was quite rude and the product does not have the thc or cbd test result information on the bottle it's not available online either. I spent $70 today for 3 bottles of flower and none of them had any effect on me at all so no wonder they don't post the results they have the worst weed available on the market. It doesn't even look or smell like marijuana what a rip off. Ill never shop here again!
Steven S.
1598642917
Super fast service!
Taylor G
1598369039
The staff are very nice. I ordered delivery and also went to the location. I give it 3 stars because the weed from this store in general (all locations I've been to 3) I've bought multiple different strands it's pretty garbage weed. The weed is always super dry, which I can deal with, but the taste is always awful leaves an aftertaste not only that but you barely even get high. I'll try again in the future but as of right now I'll stick to other places.
Paul Mercier I.
1598316734
Great product and amazing pricing. Slow service (covid) and often out of inventory.
Joe B.
1598015583
I have been going a year . The experience has been good but recently has gotten real good. Phone has been answered and service is very good . Products as well have gotten better too . I enjoy shopping
Kitty P.
1597845156
Thank you for the patient discounts. It sure helps! New management in place is proving to make a great positive difference from those in the past
Deborah R.
1597092939
Very informative employeesGreat customer serviceNo long waits for meThank you for being here for meMuch appreciated
Donna W.
1595168982
I'm a senior and the employees have always been kind ,respectful , and accurate with my orders. Thank you guys
Patricia D.
1594816192
I couldn't be more grateful for their help. They truly care. I especially appreciate the staff at the Lakeland South location. Thank you all!
Heather H.
1591219443
Closed except for online orders and pickup at window. Would have been nice to show that on the webpage!
Summer H.
1590530401
Always friendly. Today it was fast too. The products I've tried have been good and reasonable prices.
Destiny F.
1588292997
Bought 2 vape carts today and realized before I left the parking lot only one was full. I tried to exchange my half filled cart 5 minutes after purchasing it but they refuse. Poorly ran operation all around.
Dean N.
1588113218
Very poor service. I have called about 40 times during the last week and a half with no return phone calls, no one answering the phone, no reply to repeated emails, voicemail box full at the main office. All of the above is same for the Winter Haven location. When I placed my order for pick up in Winter Haven, I arrived to see about 20 cars in line. I waited for a while and the line did not move. I estimated about a two hour wait.Then, I placed my order online for delivery. I received a confirmation email shortly after. Now, it has been a week and a half and no reply, no order. Extremely poor customer service! I will give my business to Surterra in Winter Haven now. I was in and out of their store in 15 minutes.
Drue C.
1587664097
I really don’t like this dispensary. It’s a last resort if I’m dry. Today they had the lobby closed due to the whole virus situation with a note on the door saying you can order online and place a curbside pickup. Cool. I ordered online and within 10 minutes they sent me a text saying my order was ready and I can proceed to the express lane. This particular building used to be a bank. I end up driving around to discover they only have 1 lane open with 9 cars already sitting in line. It’s not moving. Is this the express lane? Do these people all have online orders? I call them and ask them these questions. Apparently it’s an express lane where you can just drive up and read over the menu and decide what you want. An hour of sitting in my car to pick up an online order that was ready within 10 minutes. Curbside pickup is very misleading. Express lane is very misleading. Go elsewhere if you can.
DAVID R
1587164710
Kendra has a serious attitude problem! She needs a class on customer service asap! Waited 2 hours in a long line to then receive her nasty attitude! First and last time I take my prescription there! Maybe my brown skin didn't help! She only served me because I refused to move my car. If there were 0 stars I'd give it.
Trista M.
1587147280
Honestly, I give them no stars! The staff did not have enough knowledge to help me nor did they even try. The first time I ever entered a dispensary, I walked into liberty health sciences, and the guy was of no help to me, at all. He acted like he didnt want to be there, he never mentioned any discounts, what would work for me, nothing. Horrible customer service. I went back a second time after I found out they had discounts and they said, oh you already been here so you dont get a discount." Um.. okay.. thanks for nothing! If you want excellent customer service and a very knowledgable staff go to Flunet in Lakeland.
straight U.
1586529201
I WAS a regular customer until my most recent visit. Bought 3 1/8's and when I got home and opened them, 2 were filled to the level I am accustomed to and the third was considerably less filled. I don't have a triple beam or a digital scale so I could not weigh but after using for over 25 years you know when something is light. I took pictures and sent them in and the response was that they were "dense" buds! Total BS. Since they do not seal the packages when they weigh and fill, anyone could open and grab a bud anywhere along the supply chain and to believe that it does not happen is being willfully blind to an obvious problem.
AJ
1584098138
I visited LHS yesterday for the first time looking for a disposable vape. The inside was pretty clean, sort of looked like a bank in a way. The bud tenders that were there and the one that served me just seemed unknowledgeable about cannabis, quoting surface level information to clients. The man next to me was new to medical marijuana and I had more answers for him than the bud tender. The man was looking for a sativa and they had blue dream for 33 dollars a 8th at 22 percent but the bud tender was telling him that THC percentages don’t matter when it comes to getting “high”.First of all, you can’t just tell a new shopper THC percentages don’t matter and expect them to believe it! while yes it is true THC content doesn’t matter as much as some think it does, he could’ve explained how it’s not just about THC but everything in the plant working together, the terpenes, CBDTHC, etc etc. The only reason I know this is because of other dispensaries that had full consultations with me. Surterra Lakeland may not have the most exciting flowers but they do have KNOWLEDGE and knowledge is power when shopping for medical marijuana. Muv Lakeland is also great for information and Curaleaf Lakeland as well, all 3 of those dispensaries had a in depth client consultation with me. At LHS I honestly felt like it was about the money and getting high and not about medication. Don’t get me wrong, there’s nothing wrong with that, but for a first time client or someone newly approved or looking to get into medical cannabis, DO NOT go here. They get 2 stars for the blue dream they had and that’s it.
Sand M.
1583512564
I would give it 5 but no one is perfect but the store in winterhavenis the best store around lots of knowledgeable people there to go plus using a old bank is cool
Jeff H.
1581901290
Nice clean feel and appearance. Good offers on quality products. Go get you some(must have FL medical marijuana card)
Stevenson H.
1581557883
My experience with LHS was satisfactory until my last trip. Most of the staff has surface level knowledge on cannabis, which is frustrating. I feel I shouldn't know more about a specific strain than someone working in a dispensary. Those are just minor complaints but the real issue is I was shorted by a half gram in both 1/8 oz flower cups. I was shorted a whole gram in total, I paid for 7 grams (2x 1/8's) and got 6. So make sure to weigh your flower when you get it, so IF i decide to return to LHS I will be asking to see my product weighed out in front of me.
Jeremy N.
1580590747
The Winter Haven dispensary is the best!! Fast and friendly service! GREAT products!! I would recommend the Papa's Herb pens and strains. They keep me out of pain and in good spirits!! Thank you Winter Haven dispensary and Papa's Herb!
Kathleen P.
1578489359
I don't find the people there very helpful. I believe you should have people with a background in the product you are selling. I am so new to this and when I ask a question and the girl behind the counter looks at me like a deer caught in the headlights I feel like I should really go spend my money someplace else. I really do not care how nice you are if you don't know what you are talking about or you just don't care why are you there? Liberty why are they there? I asked about my 15.00 birthday credit she said I only had 3 days to use it I said I don't think that is what it said but didn't want to get into it with her. I came home looked it up I have a whole month according to the text. Why is she there Liberty. To run customers away? This is the 2nd time I have not been happy there.I know I can go someplace else, but you should care. Train your people. It is a people business.
Paradise D
1577141381
Convenient location, great customer service and the Flowers I can't /didn't complain. Prices are far the best I've seen since I moved to Florida for the. state....
Frank B.
1574711985
This is an excellent dispensary with great people and a wide range of products.
Karina M.
1574535915
Liberty was amazing ,Becky & jasmine was very helpful. Becky explained everything and took her time with us , with out being in a rush ... Great environment. Highly recommend to others & prices were good as well .
