This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and… prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.read more
Cautionary tale!!! WEIGH YOUR FLOWER IN STORE BEFORE YOU LEAVE!!! We have been shopping this store in Winter Haven for… a hot minute now. Today we had a problem. We bought flower. We took it out of the bag when we got home and thought it looked short compared to the other one we had gotten and so we weighed it. Sure enough, it was half a gram short. We called the store to tell them and were told there was nothing they could do because there was no way they could know what happened between the time we left the store and when we called. Her best advice was that if we wanted we could have them weigh it before we leave. So, from now on that’s exactly what we will do both on their scale and our own. Weigh it before you leave!!! Just saying.read more
It was my first time there, I didn’t end up getting anything, because there’s a glitch in the system, which prevents… the employees to make a profile for the customer. I just decided I would come back and do the profile at home. I didn’t get much further to give an accurate experience. Prices looked low, good variety, very friendly staff.read more
This has got to be the friendliest places in town between the dispensaries, excellent staff, really good sales and… prices, and a wonderful variety of products. And one of the staff members remembers and knows my order and is always eager to assist.read more
The ladies that work in this store (Winter Haven) are always super nice and try to explain things to me if I have a… question. They are all super sweet. Keep up the good work.read more
11/22/22Brayden helped me find a great sativa to be able to socialize and enjoy time with my family on thanksgiving.… He had the warmest demeanor! So grateful for experience’s like this.9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!kread more
I had a great time with you all. Service is wonderful 💞 , ready felt like the people waiting on you are… knowledge the ask you questions. It’s wonderful. I got a lot things enjoyed themread more
The employee’s are friendly, knowledgeable, and they take their time with you. The Website is always up to date and… products available. So there is no leaving the store upset because the website lied. Going to the other places is like going to Walmart. A trip to Liberty is like going to Publix.read more
Was in town to visit with my mother and decided to check this place out when I drove by…Place looks nice on the… inside and wait time was quick but I can see why. They barely had any selection of any product whether its flower, carts, and concentrates. But the quality of the flower was so bad I had to mix it with other flower and Leif from Trulieve just so I could tolerate it. The wax was decent. Overall very disappointed and wouldn’t recommend.read more
9/ 15/22Chelsea had the friendliest attitude. She gave me a stellar review on the different edibles based on what I… was wanting. I felt great in my purchase. Will be returning because of this wonderful experience! 😊9/3/22 Lisa was helpful! She showed me the menu as soon as I walked in. Was patient while I decided what I would like. Explained the different strains to me. She had the best positive attitude. Glad to have another great experience! 😊8/5/22Sweet girl with blue hair, assisted me in grabbing my pickup order. First time and what a wonderful experience. She was SO kind and efficient! This kind of customer service makes me feel like coming back. She deserves a raise!read more
I love Liberty Health Sciences. I’d love to work there in Winter Haven. The nicest bunch of people I’ve ever met.
Excellent deals and very helpful Budtender. Thank you so much for all of your help and your Angel smile. Spreading the… love.read more
Staff is knowledgeable, and quite nice and engaging. The buildings very well kept and you usually have the varieties… that I need I would say 80% of the time. Your sales are fantastic it’s nice to get both bogos and 50% off. You also have the absolute best military discount in town at 25% everyone else is 20 or 15. You’re also three blocks from my house so that makes it really nice and convenient. All in all you’re my favorite place to shopread more
Love this place! The staff is so friendly. I love the lady with the southern accent from Alabama. She is so sweet and… helpful! Also Chelsea (I think that’s her name) is so nice and always makes me laugh. The papas herb brand is great for vape carts and I really like the new brand of flower they just started selling. I’ve tried a few concentrates and was happy with the results. Check them out!read more
Great customer service and always a friendly atmosphere. I love there products and I’m always happy when I leave. Never… had a bad batch from here will continue to use them.read more
They were very helpful and extremely pleasant. They helped me find what I needed, honored their sale prices and the… young lady even helped me to my car. I was given A+ service and will definitely be going their again.read more
The ladies there are very helpful in explanation on any questions and most know their products that to me means a lot… with all that I live with. Thank you for not judging me and understanding that people with medical problems that can only take Tylenol due to all my illnesses. Please do keep doing what y’all have done maybe doctor’s will quit giving out 💊read more
My favorite location. Staff is excellent. Fast, knowledgeable and there to answer all questions. Great price &… selections. Daily sales!read more
Pretty good I go there every morning almost lol love the sweet lady from Alabama that works there ROLL TIDE (:
I used to love liberty until they scerwed me out of my $50 credit
Fast and friendly service with some good bargains when you pay attention to the sales.
Nice employee’s. Quick and easy trips
This place is absolutely amazing the staff is the best around if you go in as a new patient like I was ask for Holly… she is beyond amazing she will take the time to make you comfortable make sure you understand every step of the process super patient and friendly everybody there knows their product inside out it is so nice to deal with an establishment that is nothing but competent well-trained polite respectful and compassionate employees.read more
In store staff is amazing. The company only keeps in stock their most expensive products.
Not to fond about this plac. Between standing in line incredibly long, because the ladies in the front just talk and… talk. Had an order ready, all of a sudden there card reader was down and had to step out of line to their atm for a second. The women made us wait in the whole line again. How is that even fair when it was their card reader that was down. Nothing posted about it until you get to the window. Very inconvenient and the manager is no better at professionalism.read more
i’ve only been in twice but i love the vibe and all the women working are so nice, friendly, and fun! super informative… too. i would much rather drive further to come here than go to my local trulieve.read more
I enjoy visiting my local store always a good vibe and excellent service #winterhavenfl
Sometimes they got good deals. But it’s not the deals that bother me. It’s mostly the service of waiting in line for a… pickup order when there’s only a few people in front of you and then the entire place is packed before you know it. This is ridiculous. There needs to be a pickup order line only , at least one. Need to hire people that will work and not just stand there and talk.read more
So my local store has been having new flower and I’m loving it. I just had some cookie dough flower that was 29.7% and… a real treat. Some of the best I’ve tried this year. Keep being awesome guys.read more
So far all products have been great. Flower and vapes, are the best!!
Just got liberty’s flower alpha blue looks like they don’t know how to trim. I no more than walked out of the door so I… could look at the flower. There are so many stems. I tried to take it back into the store and show them. I was told “there’s nothing they can do all flower sales are final.” More than likely will choose another dispensary if this is the flower you guys are going to produce your patients deserve better.read more
Not sure if it’s an employee problem or a Liberty problem but this location is regularly not open until it’s 8:30pm… listed close time. Judging by other recent reviews I see I’m not the only patron to experience this. Just drove up to put in a last minute order 10 minutes to 8:30 (on a sale day I must add) and two employees are locking up and walking out with Chick-fil-A. I asked why they had closed early and couldn’t really hear her response minus saying they had closed around 7 and “we’ll be open at 9” ? Being that you’re all the latest dispensary open in the area, it’s just very misleading and unprofessional.read more
They made it easy for me!! It was my first visit to a dispensary
Thank you Ka’Tesha and ChelseyYou both are very helpful and are really kind .
Went into my local liberty and was met by all new faces and they were awesome. Vanessa and Jessica were great and made… me feel right at home. Keep up the great job guys. This is why I only shop at liberty. You guys are the best!!!read more
They were really nice and explained all to me with alot of patients
I love Liberty Health Dispensary, The staff is very knowledgeable, and friendly. Great products at good prices. Go… check them out.read more
I love medical marijuana! One of my pit stops before becoming a mom.Too bad I am too strict about medication uses. I… will not ever be returning here for medication.It was nice for the time being but bringing any kind of drug around my children is a big no no. I don’t care if it is legal. It will not happen.The company is great though.read more
Do not buy kali mist everOr the 25 $ desposableWorst high ive experience felt axius and allot of headech
I tried Liberty a few years ago and I was not happy so I didn’t go back. For Memorial Day they had an AWESOME sale, and… I decided to try them out again. So glad I did! Forbidden Fruit is yummy😋! Blackberry is excellent for extreme RA pain and Grape Ape is perfect for insomnia. I’m back to stay!read more
First time visit was a breeze. Clerk was very patient and knowledgeable. The eighths weighed properly but the flower… was a little too dry. Otherwise wonderful experience.read more
This is my favorite place to go. Very friendly and they do rememeber you from the last few visits. And has that… spotless bank smell, very clean and professional.read more
Prices on par with other dispensaries but they seem to always have good specials
This is the only place I go for my meds. The customer service is amazing and the staff is super knowledgeable. I’m… always greeted by name and with a smile. When you leave you feel like they really care about their patients. The pop up discounts are always nice and I love the free stuff from time to time. The Rewards program is a great bonus, you can get free product after so many points. I love this place and the staff. They are all rockstars.read more
The lady was very helpful. And it’s a very nice clean place and area.
Always friendly and courteous staff. Great price on cartridges! =)
Love it but no one told me that I could get half off 1st time buyer irritated about that.
Very helpful and knowledgeable staff! I go to the South Orlando store, I have NEVER had any issues finding what I need.… Prices are very good, compared to other dispensaries. This is my “go to” place!!read more
Not my best experience with product this visit. One box missing product, a second product, both vape carts but… different manufacturers. That cartridge was leaking upon removal from it’s safety packaging. Immediately noticed low product level, no bubble near the top. Have not returned to store yet, outcome unknown at this point. Surely leaky cart will be repleced. The missing cart is my word against theirs. My five stars is based on previous visits with Liberty. It won’t stop me from shopping here.read more
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Love the staff! Very smart n sharp!Bonita!😎 Serena, katesha, Martha,, Kendra, chelsey! I’m ur biggest fan!
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by… Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!read more
My man Gavin took great care of me for my first visit today. I’ve been experienced for a long time, in the usual… manner. But today, I finally got my MMC approval, and I am SO happy I chose to go to Liberty. Gavin was super helpful. I mentioned to him that I was going through radiation therapy cancer treatment at the moment. He took the time to make sure I was familiar with the strains and that I knew exactly what to expect. The associate working with him (you were so nice! thank you!) was kind enough to give me some take-home info on how to get the most out of the concentrates I decided to purchase. All together, my experience with Liberty today was EXACTLY the kind of first experience I wanted to have with a dispensary. The establishment is very clean, and the staff is so warm and professional. And the products… holy smokes. Night and day difference if you’re transitioning from “traditional” to Liberty. The products that Gavin helped me choose really provided me with more relief than I can remember having in a long time. The taste was amazing, the “end user experience” was long lasting and super super effective. I can’t recommend Liberty enough. I can’t wait to go back!read more
Always friendly. Bonita was my contact and she was friendly and fast. Very helpful.
Going to Liberty Health Sciences in Winter Haven was an excellent experience. The quality of the service was right up… there w the quality of the products. Katesha helped me w the ordering process and answered all my questions. 5 stars.read more
Today was my first visit at Liberty Health Sciences. I was met shortly after arriving through the front door by… Kendra. Kendra was very knowledgeable about their product line and answered the handful of questions which I had. After making my purchase, she let me know that if I had ANY questions, to feel free calling them. Very pleasant experience!!read more
The staff is always very friendly and great to talk to you. They are awesome! Always love talkin to Bonita an miss… Martha to find out what’s new or learn something. Butttt The last several times I have came in there has not been flower Options available, Only One strand that was overpriced. Liberty used to be my go to but lately their inventory has not been stocked last several times I have tried to order.):read more
Used to love this place now they never have flower and when you purchase whole flower you get popcorn buds for whole… flower prices however showing sold out on the signread more
Awesome people work here ! So friendly and helpful! Always looking out for whats best for the customer. Thank… you!Also, whoever trains the members of the winter haven location should go RE-TRAIN the members at the lakeland location!read more
Awesome blossom! Staff always friendly! Still always friendly! 9/18/20
Ashley is awesome! She made great suggestions and answered all my questions…thanks again! 🙂
Always friendly and informative
Didn’t have in stock what we wanted. Tincture is peppermint flavor which they didn’t tell me before I bought it. I’m… not a big fan of peppermint.read more
Almost always have my Rx, if not they can accommodate! Kudos better than Curaleaf
The product was excellet. I gave a 3 for lack of customer service. The lady at the window was rude, and not friendly… like if she were upset. Didn’t even smile once. All other places they are welcoming and friendly but this place was cold and very unfriendly.read more
There was a long line the manager was quite rude and the product does not have the thc or cbd test result information… on the bottle it’s not available online either. I spent $70 today for 3 bottles of flower and none of them had any effect on me at all so no wonder they don’t post the results they have the worst weed available on the market. It doesn’t even look or smell like marijuana what a rip off. Ill never shop here again!read more
The staff are very nice. I ordered delivery and also went to the location. I give it 3 stars because the weed from… this store in general (all locations I’ve been to 3) I’ve bought multiple different strands it’s pretty garbage weed. The weed is always super dry, which I can deal with, but the taste is always awful leaves an aftertaste not only that but you barely even get high. I’ll try again in the future but as of right now I’ll stick to other places.read more
Great product and amazing pricing. Slow service (covid) and often out of inventory.
I have been going a year . The experience has been good but recently has gotten real good. Phone has been answered and… service is very good . Products as well have gotten better too . I enjoy shoppingread more
Thank you for the patient discounts. It sure helps! New management in place is proving to make a great positive… difference from those in the pastread more
Very informative employeesGreat customer serviceNo long waits for meThank you for being here for meMuch appreciated
I’m a senior and the employees have always been kind ,respectful , and accurate with my orders. Thank you guys
I couldn’t be more grateful for their help. They truly care. I especially appreciate the staff at the Lakeland South… location. Thank you all!read more
Closed except for online orders and pickup at window. Would have been nice to show that on the webpage!
Always friendly. Today it was fast too. The products I’ve tried have been good and reasonable prices.
Bought 2 vape carts today and realized before I left the parking lot only one was full. I tried to exchange my half… filled cart 5 minutes after purchasing it but they refuse. Poorly ran operation all around.read more
Very poor service. I have called about 40 times during the last week and a half with no return phone calls, no one… answering the phone, no reply to repeated emails, voicemail box full at the main office. All of the above is same for the Winter Haven location. When I placed my order for pick up in Winter Haven, I arrived to see about 20 cars in line. I waited for a while and the line did not move. I estimated about a two hour wait.Then, I placed my order online for delivery. I received a confirmation email shortly after. Now, it has been a week and a half and no reply, no order. Extremely poor customer service! I will give my business to Surterra in Winter Haven now. I was in and out of their store in 15 minutes.read more
I really don’t like this dispensary. It’s a last resort if I’m dry. Today they had the lobby closed due to the whole… virus situation with a note on the door saying you can order online and place a curbside pickup. Cool. I ordered online and within 10 minutes they sent me a text saying my order was ready and I can proceed to the express lane. This particular building used to be a bank. I end up driving around to discover they only have 1 lane open with 9 cars already sitting in line. It’s not moving. Is this the express lane? Do these people all have online orders? I call them and ask them these questions. Apparently it’s an express lane where you can just drive up and read over the menu and decide what you want. An hour of sitting in my car to pick up an online order that was ready within 10 minutes. Curbside pickup is very misleading. Express lane is very misleading. Go elsewhere if you can.read more
Kendra has a serious attitude problem! She needs a class on customer service asap! Waited 2 hours in a long line to… then receive her nasty attitude! First and last time I take my prescription there! Maybe my brown skin didn’t help! She only served me because I refused to move my car. If there were 0 stars I’d give it.read more
Honestly, I give them no stars! The staff did not have enough knowledge to help me nor did they even try. The first… time I ever entered a dispensary, I walked into liberty health sciences, and the guy was of no help to me, at all. He acted like he didnt want to be there, he never mentioned any discounts, what would work for me, nothing. Horrible customer service. I went back a second time after I found out they had discounts and they said, oh you already been here so you dont get a discount.” Um.. okay.. thanks for nothing! If you want excellent customer service and a very knowledgable staff go to Flunet in Lakeland.read more
I WAS a regular customer until my most recent visit. Bought 3 1/8’s and when I got home and opened them, 2 were… filled to the level I am accustomed to and the third was considerably less filled. I don’t have a triple beam or a digital scale so I could not weigh but after using for over 25 years you know when something is light. I took pictures and sent them in and the response was that they were “dense” buds! Total BS. Since they do not seal the packages when they weigh and fill, anyone could open and grab a bud anywhere along the supply chain and to believe that it does not happen is being willfully blind to an obvious problem.read more
I visited LHS yesterday for the first time looking for a disposable vape. The inside was pretty clean, sort of looked… like a bank in a way. The bud tenders that were there and the one that served me just seemed unknowledgeable about cannabis, quoting surface level information to clients. The man next to me was new to medical marijuana and I had more answers for him than the bud tender. The man was looking for a sativa and they had blue dream for 33 dollars a 8th at 22 percent but the bud tender was telling him that THC percentages don’t matter when it comes to getting “high”.First of all, you can’t just tell a new shopper THC percentages don’t matter and expect them to believe it! while yes it is true THC content doesn’t matter as much as some think it does, he could’ve explained how it’s not just about THC but everything in the plant working together, the terpenes, CBDTHC, etc etc. The only reason I know this is because of other dispensaries that had full consultations with me. Surterra Lakeland may not have the most exciting flowers but they do have KNOWLEDGE and knowledge is power when shopping for medical marijuana. Muv Lakeland is also great for information and Curaleaf Lakeland as well, all 3 of those dispensaries had a in depth client consultation with me. At LHS I honestly felt like it was about the money and getting high and not about medication. Don’t get me wrong, there’s nothing wrong with that, but for a first time client or someone newly approved or looking to get into medical cannabis, DO NOT go here. They get 2 stars for the blue dream they had and that’s it.read more
I would give it 5 but no one is perfect but the store in winterhavenis the best store around lots of knowledgeable… people there to go plus using a old bank is coolread more
Nice clean feel and appearance. Good offers on quality products. Go get you some(must have FL medical marijuana card)
My experience with LHS was satisfactory until my last trip. Most of the staff has surface level knowledge on cannabis,… which is frustrating. I feel I shouldn’t know more about a specific strain than someone working in a dispensary. Those are just minor complaints but the real issue is I was shorted by a half gram in both 1/8 oz flower cups. I was shorted a whole gram in total, I paid for 7 grams (2x 1/8’s) and got 6. So make sure to weigh your flower when you get it, so IF i decide to return to LHS I will be asking to see my product weighed out in front of me.read more
The Winter Haven dispensary is the best!! Fast and friendly service! GREAT products!! I would recommend the Papa’s… Herb pens and strains. They keep me out of pain and in good spirits!! Thank you Winter Haven dispensary and Papa’s Herb!read more
I don’t find the people there very helpful. I believe you should have people with a background in the product you are… selling. I am so new to this and when I ask a question and the girl behind the counter looks at me like a deer caught in the headlights I feel like I should really go spend my money someplace else. I really do not care how nice you are if you don’t know what you are talking about or you just don’t care why are you there? Liberty why are they there? I asked about my 15.00 birthday credit she said I only had 3 days to use it I said I don’t think that is what it said but didn’t want to get into it with her. I came home looked it up I have a whole month according to the text. Why is she there Liberty. To run customers away? This is the 2nd time I have not been happy there.I know I can go someplace else, but you should care. Train your people. It is a people business.read more
Convenient location, great customer service and the Flowers I can’t /didn’t complain. Prices are far the best I’ve seen… since I moved to Florida for the. state….read more
This is an excellent dispensary with great people and a wide range of products.
Liberty was amazing ,Becky & jasmine was very helpful. Becky explained everything and took her time with us , with out… being in a rush … Great environment. Highly recommend to others & prices were good as well .read more