So when you get a vape or product that tastes bad and you dont like it the store says it's your problem since it's not a manufacturer issue, but taste seems like a manufacturer issue. Trulieve doesn't treat their customers like that, they will refund or replace. Your company is practicing terrible customer service policies. Love everything about yall except this, I may be taking my business back to Truleive after this experience, bc noway am I gonna be out 100 bucks on 2 vapes that are trash.
Love this place! Alex is so kind and funny and really makes you feel welcome. Hes so knowledgeable on everything and makes you feel like you learn something new from him every visit! If i could give him 8 stars i would!!
First time shopping De and Nick made me feel at home they both where very helpful with selecting the right products for me. Definitely will be back soon. Highly recommend
Pretty disappointed. I went here today to get some gummies. I chose this location for the convenient drive thru. Everything went perfect in and out the drive thru in less than 3 mins. I continue my errands and get home around 5 pm I just opened and consumed almost the whole container and pick up the last piece and on the bottom there is a PALMETTO OR ROACH LEG!!!!! I am EXTREMELY DISGUSTED that ate the whole damn thing and the last piece I notice something on the bottom and it’s a bug leg. How is that possible?!? I need someone to contact me. This is unacceptable.
I came here twice for the deals however there is a male employee here that is very rude. The first time I went, he was complaining about how many new patients that have came in that day and was visibly annoyed that more people were walking in while he was registering me. The second time I came in, my boyfriend asked him a question and he assumed that he was asking for something for free and spoke to him in a very condescending tone all because he misunderstood the question. I didnt get the employees name but he has black fingernails. Any other dispensary that I have been to, the employees were always super nice. This one was an unpleasant experience.
Harper is dope! She definitely makes your visit at ayr feel like you’re hanging out with a friend. She’s so helpful and friendly 10/10 would recommend. Also they have a drive thru.. what more do you need? Longwood location is where it’s at.
Ayr is amazing. So easy to get in n out. Great daily deals Great people who actually learn your name and give awesome advice They always try and help you get a better deal cuz these days 5$ is 5$I'll be going to AYR every week 5Stars
Sam is the best! She always is super helpful, attentive and friendly. She always checks my points for me and makes sure I get what I need at the best price. Someone get her a raise, 10/10 budtender! Had to come back and update to include Harper! I recently moved but I keep coming back to this location because of the quality and the experience Harper and Sam provide, thank you! ❤️
This is my go to dispensary! It's always a pleasure to go here, the staff is all very helpful. Harper is a great person to run into at the store. This store has definitely earned a 5 star rating from me. With many return visits and many more to come!
Incredible customer service from Sam!I had such a great experience at Ayr thanks to Sam. I came in feeling a bit anxious, and she immediately made me feel comfortable with her warm and calming presence. She was super patient, never rushed me, and took the time to walk me through different options that would work best for my needs. On top of that, she helped me apply discounts I didn’t even know were available, making sure I got the best deal possible. It’s rare to come across someone so genuine and helpful. Sam truly made my day. I really hope I get to work with her again next time I visit!
There not cool people there because wanted my money back for the lookAH seahorse. But they said No but cant tell me that it give u Cancer In a bye from the chinese, so of course hell no I don't want to ever go there... I hope everybody reads this and don't give them no business.They really don't know how to treat their customers.
Again, always a great experience with the best customer service and prices that are the lowest I've ever found! I love Ayr!!
I stopped by the Longwood location on my way back to NSB. I had placed an on-line order but was short. I was in a bit of a rush & almost left yet Sarana & Jay managed to get me out the door in no time. This OUTSTANDING CUSTOMER service will have me returning. THANK YOU!!!
It was my second time to this location and was blown away by the customer service absolutely outstanding very informative and very friendly. Would recommend stopping in and checking them out.
I love this dispensary for the prices, but they definitely need to step up their concentrate quality. Their live badder and sugar do not taste like other top quality products I have tried from other vendors. Also, their flower comes in unsealed jars, which lead to drying out. Their live resin cartridges turn dark easily as the oil oxidizes from the air. In my opinion, carts should come in keep fresh pop open tubes versus a cardboard box.
So I’m starting to get in the concentrates game so I needed someone with experience and patience to walk me through the process. Luckily Derek and Allison were at the helm bc I got a masterclass on the dab process. They have the good vibes that help make learning easy. I didn’t feel rushed or that I was putting them off for asking so many questions. In the end, they were able to direct me to a couple of products to try and I had the confidence on how to properly use them.Derek and Allison also have the best hair in the cannabis game and they gave me confidence to rock what I have even though I have zero chance of achieving their awesome hairdos. Next time I’m in Orlando, I know I have a reliable spot to visit!
Derek and Josh are the best around. Incredible customer service! Enthusiastic and very knowledgeable!My one negative is that their website sucks but it’s not their fault more of a corporate issue.
Elara's Elixir: A Whimsical Journey Through Moss and MagicForget your dusty old potion shops and their overpriced promises! Elara's Elixir isn't your average remedy. It's an experience, a portal to a world where moss shimmers with enchantment and ancient trees whisper secrets. Prepare to be swept away by Elara, a pixie-dust kind of wizard who isn't selling potions, she's selling an adventure!My quest began with a nagging emptiness, a yearning for something more. Enter Elara, perched on a toadstool in the village square, her eyes twinkling like captured stars. She spoke of a mystical flower, hidden deep within the Whispering Woods, said to grant its finder "a life lived fully." Intrigued, I signed up, ready to trade skepticism for possibility.Elara's guidance was unlike any map. She spoke of following fireflies that winked out riddles, befriending grumpy gnomes who guarded hidden paths, and navigating by the song of the moon on the water. The forest, once just trees, became a living tapestry, alive with playful sprites and shy moonbeasts. Each twist and turn held a surprise: a talking squirrel offering cryptic clues, a grumpy troll demanding a toll of laughter, and a clearing bathed in bioluminescent mushrooms, where secrets bloomed under the starry sky.Finally, after days of wonder and near-disasters (including a run-in with grumpy pixies who mistook me for a rival flower-hunter), I found it. Tucked beneath a waterfall, pulsating with an inner light, bloomed the fabled flower. But Elara's wisdom shone brighter. She revealed the true elixir wasn't the flower itself, but the journey that led me to it. The laughter, the challenges, the connections forged with the whimsical denizens of the woods – that was the magic.I returned, not with a potion, but with a heart brimming with joy, courage, and newfound purpose. Elara's Elixir isn't just a product, it's a philosophy. It's a reminder that sometimes, the greatest magic lies not in finding something, but in embracing the extraordinary path that leads you there. So, if you're seeking a life less ordinary, ditch the self-help books and step into Elara's world. You might just find yourself, a talking squirrel as your BFF, and a heart full of starlight. Five stars, and a grateful bow to the whimsical Elara!P.S. Don't forget to ask about the grumpy troll's toll. Laughter is the best currency, after all!PPS this store is lit shop here Longwood ftw
Once I tried AYR for the first time, I haven’t had to go else where. The products and prices are amazing, but the staff is really the highlight of going there. Always cool people and the best customer service.
Love this location. Staff is very knowledgeable and friendly. They're always willing to educate patients to fit their needs better. Will definitely be back for the RSO, which is the cheapest price out of the 6 other dispensaries nearby.
This place is awesome. I’ve been there three or four times now and loved it each time. Jay is the man, he’s helped me almost every time and he’s been extremely knowledgeable and helpful when explaining things and when I’ve had questions. It’s a nice location easy to get in and out of and I’ll continue to give them my business. Plus the sales on carts here are the best And they have the best carts!!!
I love this place. I never been in a dispensary were your treated like family.Thay care for me as if I was a family member like a mom. I suffer from lots of illness and mental health and they took the time to listen. Now I now what I need. The funny thing is they all now what I need. For my pain ❤️ I love each and everyone of you guys for caring and taking the time for me when I come in. It really means a lot to me. You guys also save lives thanks. 😊 Love you mom Felicita G.Cruz 😉
Awesome, as always! Best prices in town. Great quality on all products as well. I've never been disappointed in the quality. I don't check out other dispensaries anymore. I am completely satisfied in getting quite the bang for my bucks @ AYR
I always feel the good vibes of the employees. The products I purchase are always of excellent quality. I enjoy shopping with you guys. Keep up the good work. Thanks
The vibe is great there. Walk in amd walk around the corner and get right in line. No check in and awkward waiting. The employees are great. Got some cute ones in there also. Love this place.
So far I'm impressed with each of the stores I've visited. AYR is the 3rd I've visited in my local area & the farthest away so far. They all have similar products, but each seems to have a different focus.AYR has good deals on vape cartridges. Store is clean & brite. Employees are young, but professional. It's good to have options & tuber should Derringer be on your list.
My new favorite dispensary! Drive up window service for pick-ups AND no atm fee! The most important part…I also found my favorite strain. Jack is the best!
Loving this place. They showed me the best customer service any other dispensary has ever shown. They didn't have to do a return but they did and they have my shoppers loyalty now. Customer service is there best around.
I love this store. I was helped by Phoenix who had a lot of knowledge about the different products that AYR offered. She asked me questions about what I wanted to treat and how I wanted to feel. She was polite and caring and patient. She didn’t try to rush me out of the store. Thank you Phoenix for all your help.Much Appreciated l,Jose
Was helped yesterday by Phoenix and Miguel , very nice staff . Very quick to help , in and out in just moments . Please bring back pre roll packs.
Great place! Pretty good prices, always have deals going on. The lady Pheonix helped me find the right strains to help my shoulder out and get some good sleep!
AYR is the place to go! I came in with little experience on what I exactly needed. The staff her is very well informed. I want to specifically highlight Katelyn, she helped me make my decision easily and got me exactly what I needed. 10/10 recommend
katelyn at ayr in longwood was super kind and helpful! she gave us a lot of good tips and info. highly recommend!
Always friendly, courteous and helpful. Prices are great and products are always on point.
I’ve been to this location frequently since it’s opened. I’ve not found a better staffed dispensary than this location. Every person who I have spoken with or that has helped me has been knowledgeable and extremely helpful. The staff here are very friendly and welcoming. I will continue to tell people to give Liberty a try.