Manager, Manufacturing Quality – Parallel – Wimauma, FL


The Manager of Product Quality will develop, implement, maintain, and continually assess Surterra’s manufacturing quality program to meet internal company standards and external regulatory and customer requirements.


  • Develop a comprehensive product quality management program (including both quality assurance and quality control) for all of Surterra’s manufacturing processes, beginning first in Florida and then across the entire business
  • Implement, maintain, and continually assess and improve Surterra’s product quality management program, quality assurance processes, quality control, and internal and regulatory compliance
  • Collaborate with Surterra’s leadership team for planning, execution, and oversight of the product quality management program and continuous process improvement
  • Define, develop, and implement short-term and long-term strategies, goals, objectives, and tactics relating to quality management
  • Develop departmental key performance indicators (KPIs) and analyze for opportunities to optimize performance
  • Use incident and Corrective and Preventative Action (CAPA) activities and processes to drive product quality improvements and respond to process, product, and service issues
  • Develop, implement, and manage a post market surveillance program to track quality issues in the field
  • Build effective partnerships with leadership team and department heads to help drive the business toward achieving company product quality objectives
  • Maintain knowledge base of US and international regulations/guidelines for ensuring compliance and providing senior leadership with associated risk assessment and mitigation


  • 5+ years in quality management, quality assurance, and quality control
  • Prior experience developing, implementing, and managing a quality management system.
  • Experience in an FDA-regulated industry (including pharmaceuticals, medical devices, or bioprocessing) manufacturing is preferred
  • Experience with cGMP, cGPL, and/or related compliance programs
  • Green belt or black belt trained/certified is preferred
  • Ability to work in a fast-paced, changing, and challenging environment
  • Analytically and communicatively intelligent
  • Focuses simultaneously on short- and long-term goals; ability to identify problems quickly
  • Knowledge of customer service, inventory management (including software) and regulatory compliance
  • Accurate data-entry and record keeping
  • Strong attention to detail, organizational skills and time management abilities
  • Ability to pass a background check, including drug testing, to be registered as an employee of a licensed organization in Florida and/or other Surterra geographies
  • Comfort with security protocols, including video monitoring and employee tracking.
  • An ability to travel up to 25% of the time
  • Bachelor’s degree; advanced degree preferred


  • The ability to lift 20-50 pounds as needed
  • The ability to move safely over uneven terrain or in confined spaces
  • The ability to perform various physical activities, including lifting, standing, and squatting
  • The ability to wear personal protective gear during portions of the day

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