Unfortunately my time with liberate has ended because of a lack of class and good business practices .The first day I went into the office for an appointment, because my fellow coworker recommended this place, I did not hear my name be called and when I realized she called my name the doctor and the other people in the office laughed at me for not hearing her the first time, I felt that was rude but continued on with the appointment anyways. The next two appointment went smooth but the third appointment I was asked to reverify my industry status which was funny because the buisiness laid everyone in the call center off and not sure how they found out but they didn’t want to catch us a break . So for this appointment I called in on Wednesday to check if there were any cancellations and if I could get in earlier the lady on the phone said no she won’t be in till Friday, fine. Friday morning they want to send me email the morning of asking for full payment with an expected response in the next hour . I was not even awake at the time and when I called in at 11am to check if there were earlier openings I was informed my appointment was canceled due to the invoice not being paid. The receptionist did not show empathy and was very stern with me about that, she did say that I can still have an appointment , but I was not happy with the fact that the cancelation had gone through with no call or reminder the day before or the day of to pay the invoice. To my understanding since the appointment was canceled I would not be able to get in the same day. I called back later to politely ask for a refund for the deposit and the receptionist was not very kind and laughed at me again and said I could’ve had one today , but that makes no sense if the appointment was canceled already. She said everyone in the office heard her say today and I highly doubt that they did. They may be fine for other people but they have lost my business I would’ve appreciated more empathy and understanding and a text or call reminder to pay the invoice . Or just have us pay the invoice right before the appointment . Have a nice day