When you build a new custom Florida home with ICI Homes, one of the things you’ll receive is a customized experience.
Yes, you’ll be able to choose your interior paint colors. And a floor plan that fits your household. You’ll have more information than you can absorb thanks to our fully stocked website, on-site
brochures and friendly sales personnel.
Also know this: at ICI Homes, a customized experience means more than those basics.
Our method isn’t a maximum-units-moved-per-month pipeline. You won’t be stuck with a cookie-cutter home that looks like everyone else’s. Nor will you have trouble getting anyone associated with the process to respond to questions or concerns.
Every home builder says that, right?
In ICI Homes’ case, our customers do.
These days, our overall customer satisfaction rating is 96 percent. Zooming a little closer, our East Central Florida division enjoys nearly a 30-percent referral rate. Per division president Samuel D. Morrisett, the current industry standard is closer to a 15- or 20-percent referral rate.
That’s tremendous! Thanks to our happy homeowners out there! Those numerical expressions of satisfaction are humbling as well as validating, and inspire all of us continue to do what we do.