The transition to the new cannabis tracking system in New Mexico is leaving some businesses unable to sell products, leading to steep financial losses, Source NM reports. The new system, New Mexico Seed to Sale (NMS2S), launched September 1 but retailers have experienced issues making the transition from the old system, BioTrack, to the new one. When BioTrack went offline on September 7, it crashed and did not properly add inventory to NMS2S.
Matt Kennicott, executive director of the New Mexico Cannabis Association (NMCA), told Source NM that one retailer had about 50,000 items that failed to transfer over from the old system, leaving “hundreds of thousands of dollars of inventory” unsellable by the retailer.
Another retailer had $150,000 worth of its top-selling product erroneously labelled as a different product, which prevented further sales; while one of the state’s larger retailers had $460,000 worth of product miscategorized, all of which it was unable to sell.
One retailer told Kennicott that they had so many issues they will likely have to hire one full-time and one more half-time employee to fix the errors.
Sabrina Aragon, chief operating officer of High Desert Relief, told Source NM that the new system requires testing results for products that were transferred from the old system to be manually entered, which means customers will have to trust that retailers aren’t accidentally, or purposely, entering numbers incorrectly.
Aragon
