A lackluster experience due to the lack of professionalism at the desk. Perhaps, even a bit condescending. I was definitely thinking I have had much better customer service else where.If you just want flower and are use to the street deals where u say 2 words to your dealer and you get what you get, then come on down to sanctuary. Cause that’s what it feels like.
This location is a sad shadow of its former self.Once a bustling and welcoming clinic, it now feels empty and neglected.The friendly chatter of knowledgeable, excited staff and satisfied customers has been replaced by silence.The excellent original employees were driven away by an uncaring and unempathetic district manager, and the new staff lack their warmth and expertise.The business has become a revolving door that only cares about money, not people.The sense of community and trust has been lost, replaced by neglect and impersonal transactions.
The woman at the front desk is very rude. My partner has acquired dementia and I usually go with him. We were not allowed to talk to each other. I always carry his wallet in my purse (found out they take Debit cards) and when I handed it to him in the shop she told me I could not do that. She doesn't need to be working there. People have a reason to come there and this woman makes it hard on everyone. I had to ask permission to use the restroom since I was not a customer. The medical staff that helped him with his prescription were very nice and called him by name. Going to look elsewhere for his prescription because of her attitude.
Edit to my review: The General manager of this location went out of her way to contact me after seeing my review. She showed amazing customer service and seemed as if she really cared. She was very kind and wanted to make things right! I appriciate this level of customer care and will keep me coming back to this location. The problem involving the deal was not settled but not under anyone at this locations fault as it was explained to me that corporate has been the ones enforcing the changes and keeping the product from the store. The lady's at this location genuinely care about service and keeping customersUsed to be a great place to shop but is turning down hill quick. The great sales have gotten worse. The male new hires are rude and unfriendly. I saved up three thousand points and was a regular customer that came in weekly. I was told I could use the " 7g of large bud for 15$" deal on top cut flower previously. When I went to use the deal i was told it didn't apply to top cut only large buds I was told upermanagment put this chain in and do not blame thr ladys inside. When I asked for large buds I was told they don't have any and to wait for a week and they may have some. Product is inconsistent and will some times be out of stock on some items for weeks Sad to see a great place go down hill will most likely shop elsewhere for now on
Used to be a great place to shop but is turning down hill quick. The great sales have gotten worse. The male new hires are rude and unfriendly. I saved up three thousand points and was a regular customer that came in weekly. I was told I could use the " 7g of large bud for 15$" deal on top cut flower previously. When I went to use the deal i was told it didn't apply to top cut only large buds I was told upermanagment put this chain in and do not blame thr ladys inside. When I asked for large buds I was told they don't have any and to wait for a week and they may have some. Product is inconsistent and will some times be out of stock on some items for weeks Sad to see a great place go down hill will most likely shop elsewhere for now on
Update. Last week, A lady charged me 20.00 + 3.00 totalling 23.00 for this same product. I walked in today & this GUY Then up charged 10.00 for a 20.00 product not just 3.00 for use of the card machine. 33.00! For this!! THIS Guy upcharged me 13.00. He wanted me to give him my debit card without me seeing what he put in. He tried to pull the card machine closer to him i couldnt see it. I told him how much are you charging me bcz i cant see what your doing. He got mad. I pulled the machine back, 33.00 ! for 20.00 product! You add 3.00 NOt 10! What os this place doing robbing me?! He Got such an attitude because i wouldnt just give my card to him to i walked out. He is an A.... H... Last try. This place is a disaster. ///use to be an good informative place. Workers knew the product. Now there's guys chewing thier food while serving you, Smacking , Saying I DONT KNOW! SAD PLACE. NOBODY KNOWS NOTHING. MEN CANT ASK ANYONE FOR INFORMATION. ITS BENEATH THEM IM GUESSING. The former manager was very respectful. Very genuine. She always ALWAYS Made you feel Like you were special. This nEW Manger? HES A JOKE! WONT BE BACK! This is Medicine! Stop with the party life attitude! Long hair , wearing pins, looking stupid while talking Down to us Humans that walk in. Is this a medical facility or a party spot?!
Update. Thenup charge 3.00 for use of the card machine. THIS Guy upcharged me 13.00 wanted me to give him my debit card without me seeing what he put in. 33.00 for 20.00 product! You add 3.00 NOt 10! What this place! He Got such an attitude because i wouldnt just give my card to him to i walked out. He is an A.... H... Last try. Thisnplace is a disaster. ///use to be an good informative place. Workers knew the product. Now there's guys chewing thier food while serving you, Smacking , Saying I DONT KNOW! SAD PLACE. NOBODY KNOWS NOTHING. MEN CANT ASK ANYONE FOR INFORMATION. ITS BENEATH THEM IM GUESSING. The former manager was very respectful. Very genuine. She always ALWAYS Made you feel Like you were special. Thus nEW Manger? HES A JOKE! WONT BE BACK! This is Medicine! Stop with the party life attitude! Long hair , wearing pins, looking stupid while talking Down to us Humans that walk in. Is this a medical facility or a party spot?!
Used to be a great place to go but top management has turned it upside down. Rude dudes working not a pleasant experience. They act like they are going out of their way to help you. So dreary in their no warmth or welcoming attitude. Bring back the girls
It use to be an good informative place. Workers knew the product. Now there's guys chewing thier food while serving you, Smacking , Saying I DONT KNOW! SAD PLACE. NOBODY KNOWS NOTHING. MEN CANT ASK ANYONE FOR INFORMATION. ITS BENEATH THEM IM GUESSING. The former manager was very respectful. Very genuine. She always ALWAYS Made you feel Like you were special. Thus nEW Manger? HES A JOKE! WONT BE BACK! This is Medicine! Stop with the party life attitude! Long hair , wearing pins, looking stupid while talking Down to us Humans that walk in. Is this a medical facility or a party spot?!
Great place but the manager Josh dude needs some help. Cuzco he don't know nothing!!!If he's the manager. I feel sorry for the employees under him!!!
Everyone is friendly. It's the cheapest store I've found so far.EDIT on 5-6-24After giving 5 stars and tipping real good...I've found out that my Budtender doesn't get my tip, management gets 80% of my tip. I do NOT agree with this. THEY didn't wait on me. I will NOT support over-paid middle management. I don't think this is fair. I will not put another cent in that jar. But I will give ya one star.
The manager is awesome, changed my review due to dealing with a clerk named Josh...he is new here and is running customers off with his better than thou condescending attitude!!!! I have never had to make a bad review on any dispensary nor have I been talked down to. I noticed he didn't care who heard him either, smh come on Sanctuary this guy's customer service needs training as he is making your store look really bad. I will not deal with this rude kid and I will be watching to see if this is removed without a response
My favorite of all dispensaries especially this exact location best prices and deals and very knowledgeable staff
I took my husband there for his first time. I was helping him decide on what to get. Josh was extremely rude and said I would have to leave if I didn't let my husband speak for himself! I am his Caregiver! I can speak for him!! I just can't believe how Rude he was!
Deals are good but this is my fav place be cos their people know the most & they the friendliest. Tori always has the answer for all my questions 😆 she knows more than anyone in town. Love all the ladies there. Great service.
As a retired trained behavior forensist and criminal profiler I am changing my rating after having 30 dollars stolen from me by a particular employee and she knows I know she stole it. I was distracted by talking to another employee. Gave the girl a 50 put my 20 in my wallet and she gave me my bag and pocketed my 30 dollars. I walked out and she took off right after I walked out. I called and came back in. They refuse to show me the video. Said they had to call the manager who never called me back. The girl walked in looking guilty asked if she did something wrong and I told her what she did. I never got my 30 dollars back. I know for a fact she stole from me. How many others has she done this to?
Always super friendly and helpful! They help you get the most for your buck, and are very knowledgeable about the product. 10/10 would recommend!
Great place, smells amazing in there, and the prices and daily discounts are to die for. Definitely recommend coming here, they got almost everything and are always helpful when you have questions.
Kind and friendly environment.Staff is very helpful, great for first timers too. Clean, professional, courteous.Regular sales, great prices!
Sanctuary has the best deals in town and the staff is amazing. Marie waited on me today and she was very helpful, friendly and professional. The staff also has excellent knowledge of the products that are available which makes their customer service even better.
Extremely personable and professional; Marie specifically goes above and beyond to provide excellent customer service and customer relations while maintaining professionalism. She brings a positive energy to the team as well as the GM of the Palatka store specifically. As a smaller brand I definitely recommend them to the locals who also have their prescription looking for better quality and service compared to competitors. Well done!
They are amazing. They are always so kind an friendly! Always have great deals. My favorite place to go honestly!!
Fast and friendly. If you do have a problem remain calm and they will help you out to the best of their ability. Definitely a good place to stack up ad their prices are very fair. They are still wonderful to be around
This place is the best! Great prices everyday and wonderful employees to match! If you haven't tried them yet, definitely do!!! ❤️
I was there today for only my second time and Man what can I say about the service that I received from Tori. Made me feel comfortable and I would recommend them to anyone!!
By far my favorite dispensary, I love the vibe of this place. Immaculate!! Always have what I need in stock. Always greeted with a smile. 10/10 recommend.
Love coming here! They are professional, informative, friendly and very quick. Never have a problem with any of my orders. They also have the best deals. 🤗 Would recommend this place hands down! Thanks for the quality care ya'll provided! 😊
Fast and friendly. If you do have a problem remain calm and they will help you out to the best of their ability. Definitely a good place to stack up ad their prices are very fair
I absolutely love this dispensary. The ladies were so patient with me. They helped me get the most for the money I spent. Any questions, I had they were able to answer. I will be back!
They take SOOOOO LONG. I have waited 30 minutes just because they won't stop carrying on conversations with talkative customers. This is a store. Not a speak easy. Please tell them you have other people to serve.
I had a problem with my first order at the store, and Ms. Kershaw took care of the problem very professionally. She explained how the mistake happened, and how I was not actually charged for a missing order, and she further explained in simple, concise words the difference between the two receipts. She fully satisfied my expectations as to good customer service -which has become rare these days! You are lucky to have Ms. Kershaw as an employee. I will be back to do more business!
My go to dispensary. Staff is always cheerful and helpful providing you with great customer service. Place always has great deals and the bud is 🔥. The concentrates are pretty good as well and quite flavorful.
This is my go to dispensary. The staff are always smiling, very friendly, helpful and knowledgeable. I've been more than satisfied with everything I've gotten there and their prices are the best around.
Best place in Palatka. Unbeatable, competitive pricing. It was so cheap I got to save my 3 first time patient discounts. Staffed with friendly & knowledgeable bud tenders that are always helpful. Concentrates taste great & all natural. Def a spot you’ll make your regular shop. It’s a very comfortable vibe.
Please don’t let these bad reviews ruin your experience at Sanctuary. John the boss is awesome and very helpful everyone there is very informative and very friendly! The products are amazing! I no longer go anywhere else you can’t beat the prices and quality of the products! They always have awesome deals! So stop by to experience this store for yourself! You won’t be disappointed at all!