Pulled from the full job description
Indeed’s salary guide
- Not provided by employer
- $25K – $31.6K a year is Indeed’s estimated salary for this role in Pensacola, FL.
Full Job Description
IN A NUTSHELL…
Guides take care of our patients and customers. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.
This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets: Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING
Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.
Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.
Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
Maintain the cleanliness of the store on a daily basis.
EXPERIENCE AND SKILLS YOU’LL BRING
Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
Must be flexible regarding work schedule, including evenings, weekends, and holidays
1 year in Retail or a related industry where customer service is critical
Constantly operating a computer and other office machinery
Strong attention to detail and ability to multitask and manage time effectively
Excellent communication and organizational skills
Ability to manage difficult situations and resolve in a timely and professional manner
Microsoft Office Suite proficient level
Must be able to remain in a stationary position for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
YOU WILL BE SUCCESSFUL IF YOU…
Are self-motivated; micro-managing isn’t fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the “traditional” solution isn’t the best solution
WHAT YOU GET
Tuition Reimbursement Program
Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program