Part-Time Guide - Default Company - Pensacola, FL | Florida Dispensaries

Part-Time Guide – Default Company – Pensacola, FL

Job details

Job Type



Pulled from the full job description

Employee discount

Pet insurance

Tuition reimbursement

Indeed’s salary guide

  • Not provided by employer
  • $25K – $31.6K a year is Indeed’s estimated salary for this role in Pensacola, FL.

Full Job Description


Guides take care of our patients and customers. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets: Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit


Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.

Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.

Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.

Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).

Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.

Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.

Maintain the cleanliness of the store on a daily basis.



Age 21 or over

High School Diploma or equivalent

Valid Government-Issued Photo ID


Must be flexible regarding work schedule, including evenings, weekends, and holidays

1 year in Retail or a related industry where customer service is critical

Constantly operating a computer and other office machinery

Strong attention to detail and ability to multitask and manage time effectively

Excellent communication and organizational skills

Ability to manage difficult situations and resolve in a timely and professional manner

Microsoft Office Suite proficient level


Must be able to remain in a stationary position for prolonged periods during the shift

Ability to assist with lifting stock and materials

Occasionally positions self to retrieve product or material in the store throughout the duration of the shift


Are self-motivated; micro-managing isn’t fun for anyone

Roll your sleeves up and do the work; strategy is important, but so is getting stuff done

Can work fast and be flexible; our industry is always changing

Play nice with others; we collaborate with each other a lot

Think creatively; sometimes, the “traditional” solution isn’t the best solution


Employee discounts

401k enrollment

Pet Insurance

Tuition Reimbursement Program

Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Posted today

Apply Here


Scroll to Top