Pulled from the full job description
Indeed’s salary guide
- Not provided by employer
- $25.3K – $32.1K a year is Indeed’s estimated salary for this role in West Palm Beach, FL.
Full Job Description
IN A NUTSHELL…
The Mobile Guide works closely with the supervisor and always maintains a professional appearance and demeanor. This role uses sound driving practices, acting as a driver or passenger when needed while utilizing effective organizational and communication skills. They will be responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.
Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING
Provide deliveries, acting as a driver or passenger while delivering exceptional service for our customers
Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry
Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company
Educate patients on the processes of registration, renewals, and lost registration documents
Maintain awareness of patient input and suggest changes to improve service or product
Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State of Florida
Communicate with employees to update online and physical pamphlets as needed
EXPERIENCE AND SKILLS YOU’LL BRING
Class E Driver’s License
Must have an established and a driving record in Good Standing.
Must present a current DMV printout with none of the following violations: * Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years* Two or more other moving violations and one at fault accident in the last three years* Two or more fault accidents in the last three years with no moving violations required
Ability to navigate efficiently
Accurate data-entry and record keeping
Organizational skills, customer service and time management abilities
Ability to work in a changing and challenging environment
Proficiency in windows-based software and internet navigation
Knowledge of Cannabis Based Therapeutics’ policy and law
Ability to make decisions as necessary with oversight when needed
Able to function well as part of a team while communicating with team members effectively
Comply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating Procedures
Age 21 or over (Required)
High School Diploma or equivalent (Required)
Valid Government-Issued Photo ID (Required)
YOU WILL BE SUCCESSFUL IF YOU…
Are self-motivated; micro-managing isn’t fun for anyone
Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
Can work fast and be flexible; our industry is always changing
Play nice with others; we collaborate with each other a lot
Think creatively; sometimes, the “traditional” solution isn’t the best one
WHAT YOU GET
Parallel Employee Relief Fund – Designed to support our associates who experience financial hardships and funded by the generosity of our leaders and associates. Grants to associates provide monetary assistance to cover expenses like transportation, food, utilities, and funeral expenses that stem from eligible events.
Tuition Reimbursement – Parallel offers reimbursement for tuition expenses for approved courses with a passing grade.
Parallel Cares employee-centric, Corporate Social Responsibility (CSR) program designed to support both the varied personal interests of our diverse associate population and our company’s values-based causes.
Must be able to remain in a seated position inside the vehicle for extended periods
Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
Ability to sit and stand for long periods of times
Ability to bend in repetitive motion
Move totes, boxes, and other cargo in and out of vehicles and into buildings