Spent a lot of money there. While i was crewing a sailboat from Bermuda to Spain my license expired. I renewed it in... downtown West Palm Beach. Able to go into dispensaries there. No problem for them to look me up in the register and i was able to purchase product. So figuring this place is closer to me i went in but was refused. So i went to Green Dragon down the road, again no problem there-just showed them my Florida drivers license and my account of the Florida registry. So easy. So why not that easy for Sanctuary? Get with the program. Good product there tho. I will say that apparently it was a new employee issue and the manager was cool.read more
THE CUSTOMER SERVICE HERE IS PHENOMENAL!!!THE TWO MANAGERS THAT HELPED ME, Jordan W. and Justin were very helpful and... very knowledgeable with everything I asked about and I must admit, their crumble and shatter at this stage of the game are ABSOLUTELY 💯 EXCEPTIONAL!!!🙏👍🔥💜😎THANKYOU SANCTUARY DISPENSARY AND I HIGHLY RECOMMEND THIS PLACE....🥰read more
Poor customer service from the guy working the front desk, would not let me exchange a product from another location... that was much further for my convenience. Do not recommend ever coming to this location, go to the west palm one.read more
Nice open space with very good persons supporting. Much better than driving to Deerfield. I’m sold
Justin was amazing! He helped me so much with what i needed to get the relief was looking for. The general manager... Frank was awesome and is extremely knowledgeable and compassionate! This place is professional and so clean compared to other places. it’s a beautiful location everyone should come check it out. Thanks Frank and Justin you made my day so much better!read more
The staff is great and they are very knowledgeable of their products they are quick to help every customer with their... purchases and if you need help deciding what to get they got you on what ever you need to know plus the girl in the team picture is pretty cute tooread more
Nice facility and people. Not an abundance of products.
I stopped by the grand opening of Sanctuary Green Acres a couple of weeks ago, & I was incredibly happy with my... experience. The store is beautiful, customer service was phenomenal, & their products are easily my favorites in the program right now. Manager Sam Rose was very knowledgeable of their products & helped me figure out what would work best for me. Aside from a small hiccup with my friends order, which was immediately rectified (just another example of their excellent customer service), I've got nothing but great things to say about Sanctuary Medicinals!read more
First visit and the customer service is unmatchable. From the second you walk in and are checked in all through the... dispensing process. The staff is knowledgeable and genuinely care about your needs. You can tell they enjoy doing what they do. Sam rung me.up and dispensed me. One of the best if not THE best experience ever at at a dispensary.read more
Justin, Harley, and Fred were super friendly and helpful. Great location and everyone in the store was very... knowledgeable and energetic. They were able to guide me to the exact products I was looking for and you can’t beat 40% off all products and 50% if your a new patientread more
Being new to FL, I'm new to medical marijuana being legal. Walking into the store for the first time was a little... overwhelming, due to the variety of product available. There is a reception area where they greet you and give you a menu. I was also greeted by a manager Fred. They could not have been more helpful. They asked me some questions to determine my needs and then made recommendations based on their vast knowledge of the stores product. I would mention the staffs names but I only remember the name of the sales rep Harley & Fred. She was extremely helpful. I will shop there again.read more
Super clean and nice inside. Customer service was amazing. Justin & Fred were so helpful. Highly recommend.
Being new to FL, I'm new to medical marijuana being legal. Walking into the store for the first time was a little... overwhelming, due to the variety of product available. There is a reception area where they greet you and give you a menu. I was also greeted by a manager. They could not have been more helpful. They asked me some questions to determine my needs and then made recommendations based on their vast knowledge of the stores product. I would mention the staffs names but I only remember the name of the sales rep Harley. She was extremely helpful. I will shop there again.read more