Sanctuary Dispensary in Jacksonville, FL
Based on 773 reviews
Xenokitty
1764438150
Unfortunately this place has been a disappointment. The staff is great, and the environment is super friendly and accommodating.. but that's about where it ends for me... They have decent deals but the consistency in quality is no bueno. Getting multiple carts from the same batch and they all taste and even look different with totally different effectiveness.. some elevate and some delivere zero effects... Some have dark colored swirls, which is sloppy and really emphasizes the additive potential... Oftentimes, the "CDT" tastes worst than the gross BDT options.. some of the carts sizzle and pop when using them. A huge no go for me is purchasing what is shown as the all-white and all ceramic cartridges and receiving the crappy metal ones instead with no reimbursement or capability to replace, just a sad excuse of "that's how they come"Then don't advertise it as something else, advertise it as it comes... basically lying to your customers to make a sale is not the way.... feels like a slap in the face and false advertisement.. don't get me started on only offering hybrid edibles.. big mistake imo.. sad to say I'm gonna have to cross this place of my list too. If you're looking for consistent quality with the healthieat option available AS ADVERTISED, I'd suggest elsewhere.
C. F.
1764354893
After the way i was treated by a tall slender red headed young man today, I won't be back. It's not the first time he has been RUDE and super unhelpful but I overlooked it think maybe he was having a off day but today was it for me. If you don't want to be helpful and tell me about your products and offer me the advertised black Friday freebie then just find a different job. All the other bud tenders have always been kind and helpful. This guy has s a chip on his shoulder. Wish I had talked to the chic at the drive thru before leaving because she was juat as upset as I was when she was there. This dispensary has good deals/prices but I won't spend my money somewhere just to be treated like trash. I hope you do something about him. Because I'm sure im not the only one being treated like that.
Shane F.
1763743311
Love this place! The staff is always super helpful and patient with all their patients. And the selection here is always top quality, I would recommend it to anyone!
April K.
1762892011
It was my first time here, and it was great! Awesome atmosphere, Allie grabbed me up with love and guided me to the perfect products I needed custom to me! I left with amazing medicine and options, great store! I will be back! Also, they have amazing sales!!!! And 60% off new customers 🙂
Maria D.
1762626510
Anthony at this location is awesome. He greeted me quickly and made sure I knew about the deals going on currently to get the best bang for my money. Great service and great product. Good pricing for quality product. Very vibey atmosphere in there as well.
Mandy A.
1762462016
I walked in and was greeted by Megan very helpful I ended up coming back and got jasmine she was very knowledgeable as well! Definitely will be back for the great customer service
Maddy O.
1762445254
Best dispensary in Jacksonville. Not only for the deals and quality but mainly for the staff. They treat you like family and are always happy to help find what is best for you. From the manager to the budtenders, 10/10 customer service every single time!!
Birdie “Birdie” K.
1761600726
Great dispensery. I personally love the drive thru, I have physical limitations that often prevent me from walking and having the option to use the drive thru window for pickup is very convenient for me.The staff is absolutely wonderful! Very friendly (not in a creepy way), knowledgeable about all products, inform you about deals going on. I'm a regular and I like that they recognize me when I go.The point rewards are great as well.This is my favorite dispensery out of any of the various ones I go to, I try to go here over any other place as often as possible.
Miguel H.
1760960064
The service from a young, tall, tattooed employee was inappropriate in a specific situation. I believe the store should train its staff to handle interactions with couples more professionally. When a female customer is accompanied by her husband, the treatment should be balanced and respectful, completely avoiding any behavior that could be interpreted as flirtatious or attempts to be overly humorous with her. I expected a higher level of professionalism in this regard
Matthew R.
1759261177
I’ve now been coming here for about the past 3-4 months, moved close by. I can’t single out any one employee, as everyone that I’ve encountered was amazing!!! Always super helpful, always looking out for the customer, just hands down an amazing crew. To me, this store is managed correctly. Employees that enjoy their job, usually have a great management staff.
DJ BOSSMAN OX (DJ BOSSMAN O.
1754259869
Sanctuary Cannabis truly lives up to its name it’s more than just a dispensary, it’s a welcoming, calming space with top-tier service. From the moment I arrived, the staff greeted me with genuine kindness, patience, and deep product knowledge. They take the time to listen and guide you, not rush you and that makes all the difference. The atmosphere is clean, modern, and peaceful. Whether you’re new to medical cannabis or experienced, they make you feel comfortable, respected, and informed. The product selection is impressive, and the quality speaks for itself from flower to carts, everything is thoughtfully curated.The team here clearly cares, and that energy is felt in every interaction. I’m thankful to have found this place and I’ll definitely be coming back. Highly recommend! Thank y'all
Emily T.
1751228200
i was not only able to attend an event they hosted to get my medical card but i was also able to talk to all the workers and get educated on things i didn’t know yet. Maygen is always a pleasure to see. if you are in the area you have to check out this sanctuary!!
Krystal K.
1748895573
This is my go to dispensary. The staff are very knowledgeable in all their products. They're all respectful & kind. I've never had a negative experience at this dispensary. They have amazing new sales & combos all the time, really giving you a bang for your buck! Their flower is my go to product & they always serve you with a smile. Highly recommend!
Rachel D. BalkanPrima L.
1746738582
Sarah with a H! Amazing service! Always takes care of me! My fav lady! Choose Sanctuary for your needs. Great prices & quality. 10 stars
Suzzanne
1726761159
Louie is the GM and he's phenomenal. I've never received such great service at a dispensary ever. He leads his team with empathy and support. Awesome job Louie. You are awesome
John R.
1726495072
The staff here was probably the most informed staff I have ever come across. Luis was able to not only show me how to check my remaining amounts, but broke down what each section was in better detail than ever understood. The team is very informed on the products they sell. I'm very happy that this location is like this as it feels different than it did 6 months ago. I will continue to return to this location.
Brenden H.
1726437943
15/10 would do again. Shoutout to Louie!!! He really shows how much he and the rest of the Sanctuary crew cares about us as people and not as customers. I had an issue because of fraud on my debit card and couldn’t access cash, Louie took the liberty to take the time to walk me thru the process of how to fix it over the phone and get cash out when a Bank of America employee refused to help! He didn’t have to do that but he did... I need my medicine for my IBS and Louie wasn’t going to let me go without it. Every time I come to Sanctuary on beach blvd every single employee is incredibly patient, kind, and willing to walk you thru any process you might need help with. This is the only dispensary I go to now, you can always depend on GREAT product, awesome deals , great customer service and a very friendly atmosphere that makes you feel at home. SHOUTOUT LOUIE AND THE ENTIRE SANCTUARY CREW!! 🙂
Jonathan G.
1725204235
Wow I had a great Sunday morning drop into Sanctuary! I was greeted kindly by Luis as I walked in, I had a quick question that he answered for me quickly and clearly, I was then brought immediately back to the counter with Luis who took fantastic care of me. He was a really cool dude, he gave me tons of information about my products as well as helped me learn more about my best options for using concentrates. He showed me a device that would be ideal for me and made me feel super welcomed and happy to be there. I’ll be back for sure!!!! Can’t wait to get that puffco
David C.
1724005976
On my first visit, Luis helped me out and he was great very knowledgeable. Very helpful and super friendly. Definitely would recommend recommend high-quality product as well.!!
Brent B.
1723943584
Great location with a very pleasant and professional staff. Very knowledgeable in the product as well as kindness from the employees. Would definitely come back.
A D
1723325315
First time going to Sanctuary and definitely will be returning. Max was so welcoming and really helpful. He had a lot of knowledge on all sorts of questions I asked and was very informative. You can tell he takes pride in his self and job but most importantly he cares about his customers. Thank you Max you were a breath of fresh air!
Shanna M.
1721915241
Luis was incredibly helpful this morning. He answered all of my questions by phone. The entire staff here is so personable and they treat me like family. I feel comfortable and welcome here. Hands down my favorite shop.
Anthony R.
1721497486
5 stars isn’t a high enough rating for this masterpiece of an establishment. Luis, Max, and RJ always treat me right and give me the best weed money can buy. I will always come here not just for bud but to interact with my favorite employees I’ve ever met. If you’re not buying from here then you’re missing out the deals are stupid good.
Jeni H.
1720742469
I just had the best experience at sanctuary! Went through a convent drive thru and louie not only answered all my questions with the best attitude he also helped me save money with the awesome deals they have!! Can’t wait to come back THANK YOU LOUIE
Joe L.
1719848010
Experience: I'm a First and Last Time buyer here.To start their Products aren't really that good anyways.I bought a few things with my First Time buyer discounts here and the Pens that they sold me broke at FULL and wouldn't work for me.I came back 2 weeks later because I'm a regular busy human and time is everything.I showed them the BROKEN PEN and they simply pointed at their Return Policy and said... "you're past this."As a First Time Buyer, Customer I'd expect you compensate me for YOUR BROKEN PRODUCT.AND THEY DIDN'T.BOOOOOOOOOOOOOO!I'll never buy here or in any Sanctuary Cannabis NEVER.YOU LOST A CUSTOMER FOR $12. 👍🏼
Andrew G.
1719265431
Max was the one checking me out he's awesome let me know about the 50 percent off always great staff and maygen iv known for years from muv now to sanctuary she's always polite and the best and Lindsey was so helpful checking me in making sure I had my order right and Louie the manager was super polite and helpful with all my Rec and orders sanctuary never disappoints!!!
Greg L.
1718386269
Louie was great !! I used my one time $5 coupon for a Z Mints live Rosin vape tasted amazing!! Will be back !!
Herb
1715653078
If I could vote lower I would made purchase product was way overpriced and then the THC content was no where near where they claimed. These grifters are out here fleecing peoples hard earned money . Don't be their next victim.
Herb E.
1715483242
This store looks cool the bud tenders were meh they all don't seem to be able to operate their own freaking equipment. Their prices are way above the average. Way overpriced. Like pick one of these Green Dragon ,Cannabist ,Muv, fluent,truelieve, or Vidacann before you even think of giving these clowns your money. Even when it's 50% off its almost 3x their competitors prices. I will never return and do my best to steer both my friends, family and the patients I help at the wellness center I work at clear of your shenanigans . Medicine should be affordable.
Aaron K.
1714075404
The product I received did not meet the expectation. The staff was very quick to take care of the issue, Louie and Lindsey were super cool to deal with as well.Thanks!!
M
1713220012
This is my go to location for all things top-tier. Shout out to Luis... who has been one of the most consistent, qualified, knowledgeable, and professional people that I have ever had an honor to meet in the industry. This entire staff is amazing. I have never had a bad experience.
Sydney L.
1712942067
I’ve never been told I have to have my drivers license AND my medical card to shop at a dispensary. EVERY OTHER DISPENSARY IN JACKSONVILLE doesn’t enforce that rule. I haven’t even gotten my card yet and I’ve used ONLY my drivers license at every other dispensary I’ve been to with no issues. I’ll never come back to this location again.
Ryan D.
1711897647
I absolutely love that store. I drop all the way from Fernandina Beach just to go there for the price. Especially with yourselves. They have the best whole flower for the price most definitely they'll have their top shelf stuff on sale for 2 for $50 and I've never got nothing bad from there and all the employees there are just awesome and super friendly
Samantha J.
1709248455
I always have a great experience at this dispensary. Meygen J is an amazing bud tender, she's always super helpful and knows her products very well. This girl should get a raise an I'll be back for more.
Tyler B.
1708699498
Horrible customer service. Nobody even speaks to you when you walk in, no eye contact, no acknowledgement of a new customer. It takes them so long just to do a simple transaction. Zero guidance on the process, and they have NO PREROLLS and VERY limited flower. If you’re into hybrids it’s gonna be real hard to find anything at all. Don’t waste your time and money here y’all. Nothing worse than poor customer service at a weed shop.
Susan N.
1706312168
I completely feel like Ive been ripped off! I asked specifically for flower with a high thc level and got some stuff not even close to what I wanted. I also feel this way because I DID NOT Get promo prices. Now I’m stuck with less money and flower I spent hard working money for that I DON’T want! I was charged $40. And your sale online said it should be $20. I tried to contact them off this platform but couldn’t even do that. It shows an error. This whole experience has made me sick! After all, it’s not their money. Now after looking at the bud, I have 3 fairly large stick, no not stems… sticks!
J.C.
1699380506
I had my first experience here today. I am a first time customer at this establishment, so I will change my review if needed after subsequent visits.That being said, I had an excellent experience. Staff was very friendly, knowledgeable as I'm still learning a lot, and the specials were decent. If each time I come here the experience is this good, they've got a long time customer.
Kassandra S.
1698323349
From what I gathered on my first visit to this dispensary, the staff are very knowledgeable and I fell in love with capsules... They are a miracle when it comes to my anxiety!! I can actually function daily without the Xanax I was on for over 10 years!!🙌🏽
Cierra W.
1697575002
First off let me say .... I LOVE THE CREW! Everytime I walk In I feel welcomed ❤️ AGM Bean is my Guy for sure. Great customer service!!!I love their BUD! Best Flower in town. N they Always have great deals on their Products. Keep up the good work 👏 🙌 👍 👌 💪🏾 😉
Thomas W.
1697305631
Such great product! People were very helpful and kind! Never heard of live cured flower and was taught a lot and the stuff is amazing! Thank you guys!
Jennifer T.
1697123919
I am blown away by the customer service at this location! The GM Angelica is such an amazing manager! I have witnessed her love & passion for her employees and the customers every time I have been there. Every business needs an Angelica on their team!
Paige P.
1690239355
10/10 recommend! All the employees are so nice and helpful every time I visit. Great customer service and never a long wait.
Jarrod H.
1689999119
I was able to place my order online but when I get there they have none of it available (vapes or flower). Once I chose my products I wanted to use my discount but the attendant was admitted on using the special they had. It was just not a great experience service wise but I did like the product.
Martha S.
1689616463
I miss when Angel managed this place. The staff was friendlier and everything was efficient. The wait times are insane now. Angelica is rude and always has an attitude. Don’t even mention Bean. DONT WASTE YOUR TIME HERE
Rebecca N.
1687738510
My Husband has a License for medical marijuana due to Liposarcoma Cancer that was removed from the left side of his face. This helps give him relief from the daily pain he experiences. You must show your ID’s when entering the bldg. Con:pay in cash, but no change can be given, it gets rounded up. So, purchase closest to the dollar rounded up.
Yasmine I.
1685568409
I just left after my first visit, so I haven’t gotten to try the product yet and will update when I do. But I wanted to leave a review and say Bean is super awesome and I absolutely love them and it’s super cool seeing one of the community when I go to the dispensary, it makes me feel even more comfortable there. Bean also gave me some awesome recommendations about quality. Honestly even if the flower doesn’t end up being my favorite, I’ll be back to try more routes because of Bean. Thank you for your kind heart! (Ps the lanyard made me happy)
Todd S. T.
1684971202
This place started out pretty good. Decent deals and product. Now they barely have enough product to honor the deals or specials. I placed an order on a Sunday and no one ever opened the store or answered the phone, for several hours past posted opening hours. Not to mention i never received confirmation that my order was filled and ready to be picked up. So I have since gone to a different establishment and I won't be back!!
Toya B.
1684925927
If you know you know! Sanctuary is one of my many dispensaries I go & get da set up!
L R.
1682519107
I come from St. Augustine just for the customer service and value!Bean is consistent each time I come. You are greeted with such genuine kindness and keenness to help.To receive consistent exceptional customer service, matched with Bean helping to better educate you along the way; The Sanctuary is truly lucky to have employees like *Bean! 🙏🙌
Sasha L.
1682205765
All I can say is WOW!!! I started coming here a few months ago, as it’s the closest dispensary to my house. Within one of those first visits is where I met Bean! Bean goes out of their way to make sure I leave satisfied every time. They know exactly what I like, and always give me new recommendations on products. I don’t like to branch out much, but they always promise me that I’ll love it. I have yet to be disappointed! Seeing Bean & the rest of the staff has become one of my favorite parts of the week. No matter the day I’m having, I leave with a smile. Great flower, concentrate, edibles & service. Love you guys long time!!
Samantha G.
1681682161
I’ve tried to give this place a chance, but they’ve lost my business completely. I looked past the lack of communication I’ve experienced (not knowing if I’m a walk in or pick up) and the lousy customer service. Today I drove 25 minutes to arrive at the location at 5:40 on a Sunday (closing is advertised and posted for 6) and was told by a customer outside they weren’t going to let me in. Myself and another customer approached the door to find it locked while the employee sat at the welcome desk, giving us minimal information. When I returned to my car I received a text stating my order was canceled because I did not pick it up. This is the closest dispensary to my home, but I will gladly be traveling elsewhere for my medication.
Andrea K.
1681571093
Great products and customer service. Joe and Bean are great with management and all the associates are super friendly! I highly recommend sanctuary be your new dispensary if you haven't been yet, go check it out! They also have a drive thru. Thank you sanctuary for meeting all my needs as a consumer!
The Cheesy R.
1680709568
Great prices on their flower, love the 3 for $36 deal and the deals on their concentrates. But, there have been times when they lack on the selection of flower with high THC% levels. Each time I have used their online ordering it has been a smooth process unlike most other places in town. Only down fall about this place is the location and trying to get into the establishment at times during heavy traffic.
marsha S.
1678829444
Great products. Staff is awesome. They have sales all the time. Just wonderful.
Brandon A.
1678227793
Where to start, I began shopping at this location from the start, when they opened. Cheap products result in not the best staff or products. A man (I wish I could remember the name) was highly rude when calling to ask for simple information. Why hire people if they don’t want to be there? I’ve given this place multiple chances since I live close, but there is a trulieve down the road with so much better product, AND THEY GIVE POINTS WHEN YOU BUY. Sanctuary is a joke, they promote points and deals with points if you buy from them but never received a point. Will be spreading the word about this place 👎🏻 making the experience bad for shoppers
Ryan C.
1677630164
Sticking with just 3 stars for now. Strong 4 star potential. Only got two eighths of smalls. The lemon haze and blue cheese. Both were solid 8.5/10 bags. If they can increase the selection and maintain quality, I'll be a regular.
Lance Beaudoin (.
1676993378
Great dispensary! The interior is very clean and well designed. They have a great selection of products and prices that accommodate any budget. They also have great sales every day. The employees are pleasant and knowledgeable as well.
Chadwick H.
1674992050
I had a great experience. Nice friendly and compassionate staff. Solid flower. They are always having sales and get this " They have a drive-thru " I'll most definitely be trying that out!!
Kile W.
1674165966
The associate who goes by the name “bean” is rude and unprofessional. Not to mention I’ve been sitting at this drive thru window for 12 minutes now; 2 cars behind me. Good Products. Just the staff..
Kyler W.
1673122752
I'm trying really hard to give this place a chance. The 1st time I shopped here, it was perfect. I placed my order, went through the drive-thru, and got my order. The 2nd and 3rd time, I placed my order, received an email confirming my order, but Sanctuary never received it. For the 2nd time, it was no big deal. I called, they held it for me. The 3rd time, I fought horrible traffic to drive there only to find out that they were out of the kind I ordered. Not cool.
Raquel H.
1671209957
HA! I was really loving coming to this new dispensary had been waiting eagerly for them to open as I live super close. Placed an online order just to get home and see items missing. Now I come back to place another order and I’m told that I didn’t pay for a previous order, the items I didn’t receive. I’m so confused as to how the cashier let me leave with a bag of items I apparently didn’t pay for and how that is any way my fault. I gave them my card. Don’t feel comfortable shopping here anymore as I guess I can just show up and them charge me again for an order from weeks ago. It was their error and now I’m paying more than intended when showing up for my order. Hold onto your receipts as their system clearly still needs sorting out. Even if I hadn’t been charged or was it’s just bad service and upsetting.
Diane S
1667721054
This is a new place, my 2nd visit yesterday. I have to say Anniell is such a wonderful, knowledgeable man.I've had flower, 2 different chocolates and 2 different gels.I have had 100% satisfaction. I bought a tincture also, haven't tried it yet, it's new to me, but I don't expect it to be any less helpful.I have complex health issues so finding the right med. for me is hard and important because one part of it might help me and another might be contraindicated.Anniell will take his time, listen to you and really go above and beyond. The other employees are great also. Yeah ok, I have a favorite lol. Hey I'm 56 and sometimes other places aren't as astute to your needs. Anniell has helped me both visits.Give Sanctuary a try, they have awesome sales also.
Tamara F.
1665878081
Finally found my best strain ever!!!! All the best terpenes possible!!Love the staff, location...The pain cream is fabulous!✌💚🌻One thing I've noticed, the prerolls don't run!!!!Welcome to the neighborhood 😁
11450 Beach Blvd
Jacksonville, FL 32246
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Sanctuary Cannabis Discounts
- 1st Time Customer: 50% Off $149 or Less / or $75 Off $150+
- 2nd Visit: 50% Off $149 or Less / or $75 Off $150+
- 5th Visit: 50% Off $149 or Less / or $75 Off $150+
- Card Renewal Discount: 50% Off a Purchase of $150, Valid 31 Days After Renew
- Veterans Discount: 25% Off
- Seniors Discount 65 & older: 10% Off
- Medicaid, SSI, SSDI Discount: 15% Off
- Birthday Discount: $25 Off a Purchase of $50+
- Industry Discount: 25% Off
- Pediatrics Discount: Ages 1-10 40% Off | Ages 11-18 25% Off
- Promotions Are Not Stackable & subject to change.
- Visit Sanctuary Home Page
ABOUT THIS DISPENSARY
Sanctuary, located at 11450 Beach Blvd in Jacksonville, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: No
Delivery Fee: Not Applicable
License Number: MMTC-2019-0017
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Sanctuary is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Sanctuary dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Sanctuary in Jacksonville does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Sanctuary
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Sanctuary
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Sanctuary in Jacksonville online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Sanctuary has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 773 reviews
Xenokitty
1764438150
Unfortunately this place has been a disappointment. The staff is great, and the environment is super friendly and accommodating.. but that's about where it ends for me... They have decent deals but the consistency in quality is no bueno. Getting multiple carts from the same batch and they all taste and even look different with totally different effectiveness.. some elevate and some delivere zero effects... Some have dark colored swirls, which is sloppy and really emphasizes the additive potential... Oftentimes, the "CDT" tastes worst than the gross BDT options.. some of the carts sizzle and pop when using them. A huge no go for me is purchasing what is shown as the all-white and all ceramic cartridges and receiving the crappy metal ones instead with no reimbursement or capability to replace, just a sad excuse of "that's how they come"Then don't advertise it as something else, advertise it as it comes... basically lying to your customers to make a sale is not the way.... feels like a slap in the face and false advertisement.. don't get me started on only offering hybrid edibles.. big mistake imo.. sad to say I'm gonna have to cross this place of my list too. If you're looking for consistent quality with the healthieat option available AS ADVERTISED, I'd suggest elsewhere.
C. F.
1764354893
After the way i was treated by a tall slender red headed young man today, I won't be back. It's not the first time he has been RUDE and super unhelpful but I overlooked it think maybe he was having a off day but today was it for me. If you don't want to be helpful and tell me about your products and offer me the advertised black Friday freebie then just find a different job. All the other bud tenders have always been kind and helpful. This guy has s a chip on his shoulder. Wish I had talked to the chic at the drive thru before leaving because she was juat as upset as I was when she was there. This dispensary has good deals/prices but I won't spend my money somewhere just to be treated like trash. I hope you do something about him. Because I'm sure im not the only one being treated like that.
Shane F.
1763743311
Love this place! The staff is always super helpful and patient with all their patients. And the selection here is always top quality, I would recommend it to anyone!
April K.
1762892011
It was my first time here, and it was great! Awesome atmosphere, Allie grabbed me up with love and guided me to the perfect products I needed custom to me! I left with amazing medicine and options, great store! I will be back! Also, they have amazing sales!!!! And 60% off new customers 🙂
Maria D.
1762626510
Anthony at this location is awesome. He greeted me quickly and made sure I knew about the deals going on currently to get the best bang for my money. Great service and great product. Good pricing for quality product. Very vibey atmosphere in there as well.
Mandy A.
1762462016
I walked in and was greeted by Megan very helpful I ended up coming back and got jasmine she was very knowledgeable as well! Definitely will be back for the great customer service
Maddy O.
1762445254
Best dispensary in Jacksonville. Not only for the deals and quality but mainly for the staff. They treat you like family and are always happy to help find what is best for you. From the manager to the budtenders, 10/10 customer service every single time!!
Birdie “Birdie” K.
1761600726
Great dispensery. I personally love the drive thru, I have physical limitations that often prevent me from walking and having the option to use the drive thru window for pickup is very convenient for me.The staff is absolutely wonderful! Very friendly (not in a creepy way), knowledgeable about all products, inform you about deals going on. I'm a regular and I like that they recognize me when I go.The point rewards are great as well.This is my favorite dispensery out of any of the various ones I go to, I try to go here over any other place as often as possible.
Miguel H.
1760960064
The service from a young, tall, tattooed employee was inappropriate in a specific situation. I believe the store should train its staff to handle interactions with couples more professionally. When a female customer is accompanied by her husband, the treatment should be balanced and respectful, completely avoiding any behavior that could be interpreted as flirtatious or attempts to be overly humorous with her. I expected a higher level of professionalism in this regard
Matthew R.
1759261177
I’ve now been coming here for about the past 3-4 months, moved close by. I can’t single out any one employee, as everyone that I’ve encountered was amazing!!! Always super helpful, always looking out for the customer, just hands down an amazing crew. To me, this store is managed correctly. Employees that enjoy their job, usually have a great management staff.
DJ BOSSMAN OX (DJ BOSSMAN O.
1754259869
Sanctuary Cannabis truly lives up to its name it’s more than just a dispensary, it’s a welcoming, calming space with top-tier service. From the moment I arrived, the staff greeted me with genuine kindness, patience, and deep product knowledge. They take the time to listen and guide you, not rush you and that makes all the difference. The atmosphere is clean, modern, and peaceful. Whether you’re new to medical cannabis or experienced, they make you feel comfortable, respected, and informed. The product selection is impressive, and the quality speaks for itself from flower to carts, everything is thoughtfully curated.The team here clearly cares, and that energy is felt in every interaction. I’m thankful to have found this place and I’ll definitely be coming back. Highly recommend! Thank y'all
Emily T.
1751228200
i was not only able to attend an event they hosted to get my medical card but i was also able to talk to all the workers and get educated on things i didn’t know yet. Maygen is always a pleasure to see. if you are in the area you have to check out this sanctuary!!
Krystal K.
1748895573
This is my go to dispensary. The staff are very knowledgeable in all their products. They're all respectful & kind. I've never had a negative experience at this dispensary. They have amazing new sales & combos all the time, really giving you a bang for your buck! Their flower is my go to product & they always serve you with a smile. Highly recommend!
Rachel D. BalkanPrima L.
1746738582
Sarah with a H! Amazing service! Always takes care of me! My fav lady! Choose Sanctuary for your needs. Great prices & quality. 10 stars
Suzzanne
1726761159
Louie is the GM and he's phenomenal. I've never received such great service at a dispensary ever. He leads his team with empathy and support. Awesome job Louie. You are awesome
John R.
1726495072
The staff here was probably the most informed staff I have ever come across. Luis was able to not only show me how to check my remaining amounts, but broke down what each section was in better detail than ever understood. The team is very informed on the products they sell. I'm very happy that this location is like this as it feels different than it did 6 months ago. I will continue to return to this location.
Brenden H.
1726437943
15/10 would do again. Shoutout to Louie!!! He really shows how much he and the rest of the Sanctuary crew cares about us as people and not as customers. I had an issue because of fraud on my debit card and couldn’t access cash, Louie took the liberty to take the time to walk me thru the process of how to fix it over the phone and get cash out when a Bank of America employee refused to help! He didn’t have to do that but he did... I need my medicine for my IBS and Louie wasn’t going to let me go without it. Every time I come to Sanctuary on beach blvd every single employee is incredibly patient, kind, and willing to walk you thru any process you might need help with. This is the only dispensary I go to now, you can always depend on GREAT product, awesome deals , great customer service and a very friendly atmosphere that makes you feel at home. SHOUTOUT LOUIE AND THE ENTIRE SANCTUARY CREW!! 🙂
Jonathan G.
1725204235
Wow I had a great Sunday morning drop into Sanctuary! I was greeted kindly by Luis as I walked in, I had a quick question that he answered for me quickly and clearly, I was then brought immediately back to the counter with Luis who took fantastic care of me. He was a really cool dude, he gave me tons of information about my products as well as helped me learn more about my best options for using concentrates. He showed me a device that would be ideal for me and made me feel super welcomed and happy to be there. I’ll be back for sure!!!! Can’t wait to get that puffco
David C.
1724005976
On my first visit, Luis helped me out and he was great very knowledgeable. Very helpful and super friendly. Definitely would recommend recommend high-quality product as well.!!
Brent B.
1723943584
Great location with a very pleasant and professional staff. Very knowledgeable in the product as well as kindness from the employees. Would definitely come back.
A D
1723325315
First time going to Sanctuary and definitely will be returning. Max was so welcoming and really helpful. He had a lot of knowledge on all sorts of questions I asked and was very informative. You can tell he takes pride in his self and job but most importantly he cares about his customers. Thank you Max you were a breath of fresh air!
Shanna M.
1721915241
Luis was incredibly helpful this morning. He answered all of my questions by phone. The entire staff here is so personable and they treat me like family. I feel comfortable and welcome here. Hands down my favorite shop.
Anthony R.
1721497486
5 stars isn’t a high enough rating for this masterpiece of an establishment. Luis, Max, and RJ always treat me right and give me the best weed money can buy. I will always come here not just for bud but to interact with my favorite employees I’ve ever met. If you’re not buying from here then you’re missing out the deals are stupid good.
Jeni H.
1720742469
I just had the best experience at sanctuary! Went through a convent drive thru and louie not only answered all my questions with the best attitude he also helped me save money with the awesome deals they have!! Can’t wait to come back THANK YOU LOUIE
Joe L.
1719848010
Experience: I'm a First and Last Time buyer here.To start their Products aren't really that good anyways.I bought a few things with my First Time buyer discounts here and the Pens that they sold me broke at FULL and wouldn't work for me.I came back 2 weeks later because I'm a regular busy human and time is everything.I showed them the BROKEN PEN and they simply pointed at their Return Policy and said... "you're past this."As a First Time Buyer, Customer I'd expect you compensate me for YOUR BROKEN PRODUCT.AND THEY DIDN'T.BOOOOOOOOOOOOOO!I'll never buy here or in any Sanctuary Cannabis NEVER.YOU LOST A CUSTOMER FOR $12. 👍🏼
Andrew G.
1719265431
Max was the one checking me out he's awesome let me know about the 50 percent off always great staff and maygen iv known for years from muv now to sanctuary she's always polite and the best and Lindsey was so helpful checking me in making sure I had my order right and Louie the manager was super polite and helpful with all my Rec and orders sanctuary never disappoints!!!
Greg L.
1718386269
Louie was great !! I used my one time $5 coupon for a Z Mints live Rosin vape tasted amazing!! Will be back !!
Herb
1715653078
If I could vote lower I would made purchase product was way overpriced and then the THC content was no where near where they claimed. These grifters are out here fleecing peoples hard earned money . Don't be their next victim.
Herb E.
1715483242
This store looks cool the bud tenders were meh they all don't seem to be able to operate their own freaking equipment. Their prices are way above the average. Way overpriced. Like pick one of these Green Dragon ,Cannabist ,Muv, fluent,truelieve, or Vidacann before you even think of giving these clowns your money. Even when it's 50% off its almost 3x their competitors prices. I will never return and do my best to steer both my friends, family and the patients I help at the wellness center I work at clear of your shenanigans . Medicine should be affordable.
Aaron K.
1714075404
The product I received did not meet the expectation. The staff was very quick to take care of the issue, Louie and Lindsey were super cool to deal with as well.Thanks!!
M
1713220012
This is my go to location for all things top-tier. Shout out to Luis... who has been one of the most consistent, qualified, knowledgeable, and professional people that I have ever had an honor to meet in the industry. This entire staff is amazing. I have never had a bad experience.
Sydney L.
1712942067
I’ve never been told I have to have my drivers license AND my medical card to shop at a dispensary. EVERY OTHER DISPENSARY IN JACKSONVILLE doesn’t enforce that rule. I haven’t even gotten my card yet and I’ve used ONLY my drivers license at every other dispensary I’ve been to with no issues. I’ll never come back to this location again.
Ryan D.
1711897647
I absolutely love that store. I drop all the way from Fernandina Beach just to go there for the price. Especially with yourselves. They have the best whole flower for the price most definitely they'll have their top shelf stuff on sale for 2 for $50 and I've never got nothing bad from there and all the employees there are just awesome and super friendly
Samantha J.
1709248455
I always have a great experience at this dispensary. Meygen J is an amazing bud tender, she's always super helpful and knows her products very well. This girl should get a raise an I'll be back for more.
Tyler B.
1708699498
Horrible customer service. Nobody even speaks to you when you walk in, no eye contact, no acknowledgement of a new customer. It takes them so long just to do a simple transaction. Zero guidance on the process, and they have NO PREROLLS and VERY limited flower. If you’re into hybrids it’s gonna be real hard to find anything at all. Don’t waste your time and money here y’all. Nothing worse than poor customer service at a weed shop.
Susan N.
1706312168
I completely feel like Ive been ripped off! I asked specifically for flower with a high thc level and got some stuff not even close to what I wanted. I also feel this way because I DID NOT Get promo prices. Now I’m stuck with less money and flower I spent hard working money for that I DON’T want! I was charged $40. And your sale online said it should be $20. I tried to contact them off this platform but couldn’t even do that. It shows an error. This whole experience has made me sick! After all, it’s not their money. Now after looking at the bud, I have 3 fairly large stick, no not stems… sticks!
J.C.
1699380506
I had my first experience here today. I am a first time customer at this establishment, so I will change my review if needed after subsequent visits.That being said, I had an excellent experience. Staff was very friendly, knowledgeable as I'm still learning a lot, and the specials were decent. If each time I come here the experience is this good, they've got a long time customer.
Kassandra S.
1698323349
From what I gathered on my first visit to this dispensary, the staff are very knowledgeable and I fell in love with capsules... They are a miracle when it comes to my anxiety!! I can actually function daily without the Xanax I was on for over 10 years!!🙌🏽
Cierra W.
1697575002
First off let me say .... I LOVE THE CREW! Everytime I walk In I feel welcomed ❤️ AGM Bean is my Guy for sure. Great customer service!!!I love their BUD! Best Flower in town. N they Always have great deals on their Products. Keep up the good work 👏 🙌 👍 👌 💪🏾 😉
Thomas W.
1697305631
Such great product! People were very helpful and kind! Never heard of live cured flower and was taught a lot and the stuff is amazing! Thank you guys!
Jennifer T.
1697123919
I am blown away by the customer service at this location! The GM Angelica is such an amazing manager! I have witnessed her love & passion for her employees and the customers every time I have been there. Every business needs an Angelica on their team!
Paige P.
1690239355
10/10 recommend! All the employees are so nice and helpful every time I visit. Great customer service and never a long wait.
Jarrod H.
1689999119
I was able to place my order online but when I get there they have none of it available (vapes or flower). Once I chose my products I wanted to use my discount but the attendant was admitted on using the special they had. It was just not a great experience service wise but I did like the product.
Martha S.
1689616463
I miss when Angel managed this place. The staff was friendlier and everything was efficient. The wait times are insane now. Angelica is rude and always has an attitude. Don’t even mention Bean. DONT WASTE YOUR TIME HERE
Rebecca N.
1687738510
My Husband has a License for medical marijuana due to Liposarcoma Cancer that was removed from the left side of his face. This helps give him relief from the daily pain he experiences. You must show your ID’s when entering the bldg. Con:pay in cash, but no change can be given, it gets rounded up. So, purchase closest to the dollar rounded up.
Yasmine I.
1685568409
I just left after my first visit, so I haven’t gotten to try the product yet and will update when I do. But I wanted to leave a review and say Bean is super awesome and I absolutely love them and it’s super cool seeing one of the community when I go to the dispensary, it makes me feel even more comfortable there. Bean also gave me some awesome recommendations about quality. Honestly even if the flower doesn’t end up being my favorite, I’ll be back to try more routes because of Bean. Thank you for your kind heart! (Ps the lanyard made me happy)
Todd S. T.
1684971202
This place started out pretty good. Decent deals and product. Now they barely have enough product to honor the deals or specials. I placed an order on a Sunday and no one ever opened the store or answered the phone, for several hours past posted opening hours. Not to mention i never received confirmation that my order was filled and ready to be picked up. So I have since gone to a different establishment and I won't be back!!
Toya B.
1684925927
If you know you know! Sanctuary is one of my many dispensaries I go & get da set up!
L R.
1682519107
I come from St. Augustine just for the customer service and value!Bean is consistent each time I come. You are greeted with such genuine kindness and keenness to help.To receive consistent exceptional customer service, matched with Bean helping to better educate you along the way; The Sanctuary is truly lucky to have employees like *Bean! 🙏🙌
Sasha L.
1682205765
All I can say is WOW!!! I started coming here a few months ago, as it’s the closest dispensary to my house. Within one of those first visits is where I met Bean! Bean goes out of their way to make sure I leave satisfied every time. They know exactly what I like, and always give me new recommendations on products. I don’t like to branch out much, but they always promise me that I’ll love it. I have yet to be disappointed! Seeing Bean & the rest of the staff has become one of my favorite parts of the week. No matter the day I’m having, I leave with a smile. Great flower, concentrate, edibles & service. Love you guys long time!!
Samantha G.
1681682161
I’ve tried to give this place a chance, but they’ve lost my business completely. I looked past the lack of communication I’ve experienced (not knowing if I’m a walk in or pick up) and the lousy customer service. Today I drove 25 minutes to arrive at the location at 5:40 on a Sunday (closing is advertised and posted for 6) and was told by a customer outside they weren’t going to let me in. Myself and another customer approached the door to find it locked while the employee sat at the welcome desk, giving us minimal information. When I returned to my car I received a text stating my order was canceled because I did not pick it up. This is the closest dispensary to my home, but I will gladly be traveling elsewhere for my medication.
Andrea K.
1681571093
Great products and customer service. Joe and Bean are great with management and all the associates are super friendly! I highly recommend sanctuary be your new dispensary if you haven't been yet, go check it out! They also have a drive thru. Thank you sanctuary for meeting all my needs as a consumer!
The Cheesy R.
1680709568
Great prices on their flower, love the 3 for $36 deal and the deals on their concentrates. But, there have been times when they lack on the selection of flower with high THC% levels. Each time I have used their online ordering it has been a smooth process unlike most other places in town. Only down fall about this place is the location and trying to get into the establishment at times during heavy traffic.
marsha S.
1678829444
Great products. Staff is awesome. They have sales all the time. Just wonderful.
Brandon A.
1678227793
Where to start, I began shopping at this location from the start, when they opened. Cheap products result in not the best staff or products. A man (I wish I could remember the name) was highly rude when calling to ask for simple information. Why hire people if they don’t want to be there? I’ve given this place multiple chances since I live close, but there is a trulieve down the road with so much better product, AND THEY GIVE POINTS WHEN YOU BUY. Sanctuary is a joke, they promote points and deals with points if you buy from them but never received a point. Will be spreading the word about this place 👎🏻 making the experience bad for shoppers
Ryan C.
1677630164
Sticking with just 3 stars for now. Strong 4 star potential. Only got two eighths of smalls. The lemon haze and blue cheese. Both were solid 8.5/10 bags. If they can increase the selection and maintain quality, I'll be a regular.
Lance Beaudoin (.
1676993378
Great dispensary! The interior is very clean and well designed. They have a great selection of products and prices that accommodate any budget. They also have great sales every day. The employees are pleasant and knowledgeable as well.
Chadwick H.
1674992050
I had a great experience. Nice friendly and compassionate staff. Solid flower. They are always having sales and get this " They have a drive-thru " I'll most definitely be trying that out!!
Kile W.
1674165966
The associate who goes by the name “bean” is rude and unprofessional. Not to mention I’ve been sitting at this drive thru window for 12 minutes now; 2 cars behind me. Good Products. Just the staff..
Kyler W.
1673122752
I'm trying really hard to give this place a chance. The 1st time I shopped here, it was perfect. I placed my order, went through the drive-thru, and got my order. The 2nd and 3rd time, I placed my order, received an email confirming my order, but Sanctuary never received it. For the 2nd time, it was no big deal. I called, they held it for me. The 3rd time, I fought horrible traffic to drive there only to find out that they were out of the kind I ordered. Not cool.
Raquel H.
1671209957
HA! I was really loving coming to this new dispensary had been waiting eagerly for them to open as I live super close. Placed an online order just to get home and see items missing. Now I come back to place another order and I’m told that I didn’t pay for a previous order, the items I didn’t receive. I’m so confused as to how the cashier let me leave with a bag of items I apparently didn’t pay for and how that is any way my fault. I gave them my card. Don’t feel comfortable shopping here anymore as I guess I can just show up and them charge me again for an order from weeks ago. It was their error and now I’m paying more than intended when showing up for my order. Hold onto your receipts as their system clearly still needs sorting out. Even if I hadn’t been charged or was it’s just bad service and upsetting.
Diane S
1667721054
This is a new place, my 2nd visit yesterday. I have to say Anniell is such a wonderful, knowledgeable man.I've had flower, 2 different chocolates and 2 different gels.I have had 100% satisfaction. I bought a tincture also, haven't tried it yet, it's new to me, but I don't expect it to be any less helpful.I have complex health issues so finding the right med. for me is hard and important because one part of it might help me and another might be contraindicated.Anniell will take his time, listen to you and really go above and beyond. The other employees are great also. Yeah ok, I have a favorite lol. Hey I'm 56 and sometimes other places aren't as astute to your needs. Anniell has helped me both visits.Give Sanctuary a try, they have awesome sales also.
Tamara F.
1665878081
Finally found my best strain ever!!!! All the best terpenes possible!!Love the staff, location...The pain cream is fabulous!✌💚🌻One thing I've noticed, the prerolls don't run!!!!Welcome to the neighborhood 😁
