10/10 recommend! All the employees are so nice and helpful every time I visit. Great customer service and never a long wait.
I was able to place my order online but when I get there they have none of it available (vapes or flower). Once I chose my products I wanted to use my discount but the attendant was admitted on using the special they had. It was just not a great experience service wise but I did like the product.
I miss when Angel managed this place. The staff was friendlier and everything was efficient. The wait times are insane now. Angelica is rude and always has an attitude. Don’t even mention Bean. DONT WASTE YOUR TIME HERE
My Husband has a License for medical marijuana due to Liposarcoma Cancer that was removed from the left side of his face. This helps give him relief from the daily pain he experiences. You must show your ID’s when entering the bldg. Con:pay in cash, but no change can be given, it gets rounded up. So, purchase closest to the dollar rounded up.
I just left after my first visit, so I haven’t gotten to try the product yet and will update when I do. But I wanted to leave a review and say Bean is super awesome and I absolutely love them and it’s super cool seeing one of the community when I go to the dispensary, it makes me feel even more comfortable there. Bean also gave me some awesome recommendations about quality. Honestly even if the flower doesn’t end up being my favorite, I’ll be back to try more routes because of Bean. Thank you for your kind heart! (Ps the lanyard made me happy)
This place started out pretty good. Decent deals and product. Now they barely have enough product to honor the deals or specials. I placed an order on a Sunday and no one ever opened the store or answered the phone, for several hours past posted opening hours. Not to mention i never received confirmation that my order was filled and ready to be picked up. So I have since gone to a different establishment and I won't be back!!
If you know you know! Sanctuary is one of my many dispensaries I go & get da set up!
I come from St. Augustine just for the customer service and value!Bean is consistent each time I come. You are greeted with such genuine kindness and keenness to help.To receive consistent exceptional customer service, matched with Bean helping to better educate you along the way; The Sanctuary is truly lucky to have employees like *Bean! 🙏🙌
All I can say is WOW!!! I started coming here a few months ago, as it’s the closest dispensary to my house. Within one of those first visits is where I met Bean! Bean goes out of their way to make sure I leave satisfied every time. They know exactly what I like, and always give me new recommendations on products. I don’t like to branch out much, but they always promise me that I’ll love it. I have yet to be disappointed! Seeing Bean & the rest of the staff has become one of my favorite parts of the week. No matter the day I’m having, I leave with a smile. Great flower, concentrate, edibles & service. Love you guys long time!!
I’ve tried to give this place a chance, but they’ve lost my business completely. I looked past the lack of communication I’ve experienced (not knowing if I’m a walk in or pick up) and the lousy customer service. Today I drove 25 minutes to arrive at the location at 5:40 on a Sunday (closing is advertised and posted for 6) and was told by a customer outside they weren’t going to let me in. Myself and another customer approached the door to find it locked while the employee sat at the welcome desk, giving us minimal information. When I returned to my car I received a text stating my order was canceled because I did not pick it up. This is the closest dispensary to my home, but I will gladly be traveling elsewhere for my medication.
Great products and customer service. Joe and Bean are great with management and all the associates are super friendly! I highly recommend sanctuary be your new dispensary if you haven't been yet, go check it out! They also have a drive thru. Thank you sanctuary for meeting all my needs as a consumer!
Great prices on their flower, love the 3 for $36 deal and the deals on their concentrates. But, there have been times when they lack on the selection of flower with high THC% levels. Each time I have used their online ordering it has been a smooth process unlike most other places in town. Only down fall about this place is the location and trying to get into the establishment at times during heavy traffic.
Great products. Staff is awesome. They have sales all the time. Just wonderful.
Where to start, I began shopping at this location from the start, when they opened. Cheap products result in not the best staff or products. A man (I wish I could remember the name) was highly rude when calling to ask for simple information. Why hire people if they don’t want to be there? I’ve given this place multiple chances since I live close, but there is a trulieve down the road with so much better product, AND THEY GIVE POINTS WHEN YOU BUY. Sanctuary is a joke, they promote points and deals with points if you buy from them but never received a point. Will be spreading the word about this place 👎🏻 making the experience bad for shoppers
Sticking with just 3 stars for now. Strong 4 star potential. Only got two eighths of smalls. The lemon haze and blue cheese. Both were solid 8.5/10 bags. If they can increase the selection and maintain quality, I'll be a regular.
Great dispensary! The interior is very clean and well designed. They have a great selection of products and prices that accommodate any budget. They also have great sales every day. The employees are pleasant and knowledgeable as well.
I had a great experience. Nice friendly and compassionate staff. Solid flower. They are always having sales and get this " They have a drive-thru " I'll most definitely be trying that out!!
The associate who goes by the name “bean” is rude and unprofessional. Not to mention I’ve been sitting at this drive thru window for 12 minutes now; 2 cars behind me. Good Products. Just the staff..
I'm trying really hard to give this place a chance. The 1st time I shopped here, it was perfect. I placed my order, went through the drive-thru, and got my order. The 2nd and 3rd time, I placed my order, received an email confirming my order, but Sanctuary never received it. For the 2nd time, it was no big deal. I called, they held it for me. The 3rd time, I fought horrible traffic to drive there only to find out that they were out of the kind I ordered. Not cool.
HA! I was really loving coming to this new dispensary had been waiting eagerly for them to open as I live super close. Placed an online order just to get home and see items missing. Now I come back to place another order and I’m told that I didn’t pay for a previous order, the items I didn’t receive. I’m so confused as to how the cashier let me leave with a bag of items I apparently didn’t pay for and how that is any way my fault. I gave them my card. Don’t feel comfortable shopping here anymore as I guess I can just show up and them charge me again for an order from weeks ago. It was their error and now I’m paying more than intended when showing up for my order. Hold onto your receipts as their system clearly still needs sorting out. Even if I hadn’t been charged or was it’s just bad service and upsetting.
This is a new place, my 2nd visit yesterday. I have to say Anniell is such a wonderful, knowledgeable man.I've had flower, 2 different chocolates and 2 different gels.I have had 100% satisfaction. I bought a tincture also, haven't tried it yet, it's new to me, but I don't expect it to be any less helpful.I have complex health issues so finding the right med. for me is hard and important because one part of it might help me and another might be contraindicated.Anniell will take his time, listen to you and really go above and beyond. The other employees are great also. Yeah ok, I have a favorite lol. Hey I'm 56 and sometimes other places aren't as astute to your needs. Anniell has helped me both visits.Give Sanctuary a try, they have awesome sales also.
Finally found my best strain ever!!!! All the best terpenes possible!!Love the staff, location...The pain cream is fabulous!✌💚🌻One thing I've noticed, the prerolls don't run!!!!Welcome to the neighborhood 😁