State Ombudsman Program launches investigation into HarborChase over storm surcharge – Tallahassee.com
Florida Long-Term Care Ombudsman Program logo.(Photo: Florida Long-Term Care Ombudsman Program)
The state is questioning an assisted living company’s decision to impose storm surcharges on its residents during Hurricane Irma.
State Ombudsman Mike Milliken of the Florida Long-Term Care Ombudsman Program has launched a formal investigation and condemned the $350 surcharge imposed by HarborChase, which has 16 Florida locations and a site on John Knox Road in Tallahassee.
“We condemn, in the strongest terms, a surcharge placed on residents of facilities,” Milliken said, in a statement. The Ombudsman Program is a division of the Florida Department of Elder Affairs.
“When residents enter an assisted living facility, they sign a contract stating that they will be provided with a set of standard services, including on-site staffing 24 hours a day, seven days a week, as well as meals and activities,” Milliken continued. “These services must be provided rain or shine, hurricane or no hurricane.”
The investigation comes one day after the Tallahassee Democrat detailed the charges and a letter from Karla Niethammer, executive director of HarborChase of Tallahassee, outlining the company’s reason for it.
Milliken went on to say residents should not be charged for services the facility would otherwise provide. The advocacy program has alerted the Agency for Health Care Administration, the state’s licensing and regulatory agency over long-term care facilities.
Attempts to obtain a response from Niethammer regarding the investigation were unsuccessful.
However, Niethammer previously told the Democrat the cost associated with ensuring the safety of the residents was mostly absorbed by its staff. She said residents were charged “a minimal $350 surcharge which is stipulated in our Residency Agreement.”
Monthly payments at HarborChase depend on a resident’s level of care. For Brenda Popp’s 88-year-old