Surterra Dispensary in Bradenton, FL

Tysa D.
Tysa D.
1718931113
First time in & loveeeed it! Great experience from the moment I walked in. Cant beat the deals! Saved over $200! Wow. Aliyah was so helpful, so informative, & so kind! Thanks so much. Will most definitely recommend & shop again. 🙌🏼😌💨
Erin S.
Erin S.
1715551611
Great first time experience. Zach was very friendly and professional. Knowledgeable and informative. Calm atmosphere, nice private experience. Products & prices are 🔥.
Gavin L.
Gavin L.
1712790236
Great customer service very fast had to wait for my check to hit my account to be able to purchase items and they had no problem helping me and having me wait good job Zach,Jeni,Marley
matt H.
matt H.
1709248606
What a great experience at Surterra. AaliyahWas an amazing professional and helped me choose the best items. It was my first time and the flower quality is out of this world!!! I’ll be pain free tonight. Thank you team!!!!
Aly H
Aly H
1708121367
I used to shop around and go where the sales were, but now I only go to Surterra. Their product is always fresh, the have huge sales weekly, and the staff is always super helpful. Aaliyah is my favorite! She personalizes every interaction, asks questions about what effects you are hoping for, and gives spot on recommendations. Ask for her when you go in and you won't be disappointed!
Brandon “.
Brandon “.
1707563275
I place an order for the next day and they always dismiss it. I have had nothing but bad experiences with this dispensary even when I come in everyone seems to have an attitude. So I will no longer be shopping here and I will inform every single person I know that has a medical card please don’t shop here sorry but you inconvenience me every single time I try to shop at this location! Do yourself a favor and skip this store on your Journeys for medical marinuana !
Icarus D.
Icarus D.
1705693941
Everyone here always takes awesome care of me. They each bring their own sense of knowledge and joy to providing care to me and everyone else I observe then inters ting with. Zack is the one I personally see the most and he keeps things short, simple, sweet, and genuine. Most definitely stellar crew all around.
Ivy L.
Ivy L.
1700755299
Shout out to the store manager, Marley, for turning this place around. Previously the staff had dead eyes and no passion. When the old manager left and she stepped up, this location transformed almost instantly. Give that woman big kudos.
John J.
John J.
1700418533
I'd give it no stars if that was an option. Horrible customer service. Try and charge and dispense me double for a cartridge that doesn't work? Then try to play their no return policy off as a "state law", when literally every other dispensary does it? Then their condescending and rude attitude about it, from the corporate help line all the way to the budtenders. I will give a shout-out to the GM for doing the right thing, no matter how begrudgingly. Save yourself the trip, not worth it at all for mediocre product that may or may not even be usable. Such a shame too, as this was the first dispensary I went to when I got my card 3 years ago.
Alobar
Alobar
1699653145
They are super nice people and I want you to shop there to keep them employed… BUT this is maybe the highest prices I’ve ever witnessed… worse than MUV prices (but I can only try to vaguely remember the feeling of being swindled there. I feel equally high and swindled right now. $95 for 1g cartridge — discounted 60% $38 but with a firsters 60% discount. Really bad and I hate to say this cuz they seem like great people that work there and it is just another location of a corporation.I’m just trying to help those that need to pinch pennies. The quality is good and haven’t seen strains I’ve seen elsewhere in town.Check photo. Remember 60% off first time being there.To those that helped me: You are good.
Alobar
Alobar
1698185080
They are super nice people and I want you to shop there to keep them employed… BUT this is maybe the highest prices I’ve ever witnessed… worse than MUV prices (but I can only try to vaguely remember the feeling of being swindled there. I feel equally high and swindled right now. $95 for 1g cartridge — discounted 60% $38 but with a firsters 60% discount. Really bad and I hate to say this cuz they seem like great people that work there and it is just another location of a corporation. I’m helping out those that need to pinch pennies.Check photo. Remember 60% off first time being there.To those that helped me: You are good.
Roy B.
Roy B.
1697989620
Easily my favorite dispensary to visit! Everyone is so nice and welcoming.Special mention to Aliya* I hope I remembered that right. Aliya helped me months ago and I’ve followed their advice since then.Very knowledgeable crew and full of smiles :)I come here for at least 80 percent of my shopping. Best deals.The speed of service is immaculate as well!
kenneth N.
kenneth N.
1693537452
Love this place!! So over looked and it’s always a pleasure to deal with the people here whether you just want to chat or need help they go the extra mile and I hate that I can’t rip them so I have to just hope you see how cool and helpful they are when you go in and leave a review and get them paid!! Idk what they get an hour but you know everyone else takes tips and no tipping allowed!! They rock and I try every time and they just can’t! Anyway besides the ppl the products are also on point!! Surterra is definitely a go to for me!! Don’t sleep on the 35$ 8ths!!! Fresh and sticky!!
Shelly S.
Shelly S.
1693406775
This dispensary has very educated employees to help you find your way around products and help you to make the products work for you. Very friendly atmosphere. My favorite dispensary!!
Jacqueline P.
Jacqueline P.
1691104916
Great Products, good customer service, a bit higher priced than the other dispensary in the area but they do run special deals
robert W.
robert W.
1690939270
Lets start off by saying this establishment over a year ago was the best in town as far as I was concerned. Everyone was so helpful and friendly. I got away from Medical Marijuana for a year and a half but recently starting again. This past Sunday my wife and I went in to the store and the young blonde lady behind entry desk was pleasant and asked if she could help. I said I was looking to talk with someone about products and she said yes follow me and walked over to the rear of the store where they collect money. I said again that I and my wife wanted to speak with someone about products. She was very rude and said my wife was not allowed in the area, as I pressed for my wife to acompany me since she is my memory (im handicapped) and she just pointed like out the door and said the government came to visit and she is not allowed in back area. I said I would like to speak with someone out in the mid section of store where I had pleanty of times the year prior to show me products. Rudely she just asked what I wanted, fine I told her about some RSO Grape edibles and she rudely again just said we dont have those. She then rifled through some pages and shoved it in front of me and said this is all we have. I was so mad and upset as to how unprofessional this lady was to me, that I just picked one and said that was it. I actually came to spend a good amount of money but because of her I picked a $25.00 bottle of edibles and could not wait to get out of there. So I give her my old ID and said I just renewed and showed a copy of my temporary id (same # as last time) , that is when she went from very unprofessional to down right disrespectful. She said loudly as to belittle me and said you dont have a doctors prescription we cant help you and was just done with me. Without trying to help me and explain. I was so disgusted that I will never be back again. This is most likely the reason why the store was completely empty an hour after it opened. I know it may not matter to the owners of this store and definately did not matter to this young blonde lady, but you have lost my business and I will tell everyone I know of the experience I had. I drove from Osprey to your store because it used to be the best. Just wanted you to know. You should send this young lady to customer service training.
Jeb E.
Jeb E.
1688238824
Surterra is a nice, calm experience for a dispensary. If you ever need anything, wait times are always stellar. And their products are better than decent (they're good!)
Brett S.
Brett S.
1685639764
Great customer service! Anthony did a great job explaining everything for me and was extremely informative, kind and polite!
Victoria H.
Victoria H.
1683755457
Dwyane was so helpful explaining everything to me. I'm new to this and he took the time to make sure I understood everything and what I was buying. They have good quality stuff! I will definitely be going back again and I live all the way in Sarasota. Thank you again to Dwyane and the lovely staff at Surterra!
Agent M.
Agent M.
1683160341
Lady with the ponytail was super rude and disrespectful towards my wife who is a patient and first time client. She will never go back and prefer Sunburn where the experience is more pleasant. The lady should be a little more respectful considering the people who are the clients are going for stress/pain and PTSD. It makes no sense to have people working there with poor attitude in this type of business. You just loss business and a potential client!
Kerri B.
Kerri B.
1682107020
Honestly the best dispensary around! Awesome , helpful and friendly staff! Everyone there is great! Great prices and awesome products!!
Jack D.
Jack D.
1679686518
Had my card for a while and have shopped many dispensaries in my area but just got best consultation and information ever from Anthony. Keep up the great work!
Jack H.
Jack H.
1637526710
Courteous & Professional Staff. Great location. Pre order process is the way to go. Usually there is a good variety. Would like to see more “Dog Walkers “—- .335 g
Denise C.
Denise C.
1636401599
Great first time customer deals! 60% off. Not an aesthetically pleasing or warm welcoming environment which you would expect anybody that is in the marijuana industry would be wanting to portray that in their retail store!
Nicholas R.
Nicholas R.
1636238258
Great selection and very close 😁. My go to dispensary. They frequently offer as significant discounts.
Regina B.
Regina B.
1636169556
Friendly knowledgeable staff. Lots of choices for cannabis products ranging from edibles, flower and vapes. They offer sales often.
Manager Conner is always so funny and helpful, really understand the product and doesn't mind spending a little extra time helping you get exactly what you need. Would recommend for sure
Elias A.
Elias A.
1635421110
Great customer service. Locally owned, staff is amazing, When you walk in you don't fell institutionalized like other places. Amazing products.Go in , check them out, you might be surprised. Definitely my go to place.
Bradley H.
Bradley H.
1634132014
Natalie was very kind and professional. Would recommend this place for all your medicinal needs. Really cool they stay open til 8pm too.
GK T.
GK T.
1633804303
Always friendly and knowledgeable staff - a lot of them can attest based on personal experience. Always clean and inviting open atmosphere. Waiting room is comfortable, have a few tv's displaying current products and specials. Plenty of options and lots of specials. Great place!!
Mac B.
Mac B.
1631821912
Maybe it's this location, but I'm not feeling the operation set up (go to one counter and order then wait to be called to go to another counter to pay). Novel idea; 1 counter to complete all transactions (I will not charge you for this simplistic idea).
Wendel P.
Wendel P.
1630122367
One of my favorite dispensaries. Informative and helpful staff. Some great products
Corinne D.
Corinne D.
1629500314
Great experience, love how they are always offering new strains and products. The sales have been so amazing I’m finding I only go here these days and the people are nice.
Trapped On V.
Trapped On V.
1626632204
Great product selection and fast service!Get the coral reefer topical balm it's the best!
I S.
I S.
1625575773
Is Surterra dispensary’s getting cheap with their products to save a few bucks ? I think so!There throw away pens and other products that hold our medication meant to help us, is made of glass! Real glass! That with one such away can crack and cut us from within.With the prices we are charged you would imagine their was a team more dedicated to our safety. I thank God was not injured.
Chais L.
Chais L.
1625095947
This was my first time coming to Surterra. It is extremely clean, comfortable, and modern. The individual who help me was very nice and knowledgeable about their products. I highly recommend!
Sookie G.
Sookie G.
1624407297
The people at this Surterra were incredibly sweet and very knowledgeable. They were all smiling and looked like they enjoyed working there. I would go back to this Surterra.
Dion W.
Dion W.
1624045803
I loved my experience at surterra everytime I go in..my wellness coordinator Will is very helpful and knowledgeable on all products..thank you for a great experience
Karen C.
Karen C.
1623957112
Go to MUV instead, better prices and they are much more accommodating with there customer service if you need them to hold an order a few extra hours or anything like that! Also this place consults everyone at the front desk which is uncomfortable and everywhere else has a more professional order review process instead of declaring it at the front door to everyone in the line and lobby.
Doug K.
Doug K.
1623771836
Surterra has the best vape carts by far out of all the dispensaries. Hands down. Best strains, they last twice as long, and from what I've heard their buds are grown organically. Great job Surterra!
Helen K.
Helen K.
1622390431
Very nicely done. They're still working on their speed between arrival and departure, being that they're new, but the effort is noticeable."Thanks for having a clean, pleasant and dare I say 'hip' environment to hangout in, Surterra. Well done!"
orbitxlol
orbitxlol
1621594781
Staff here are so helpful and wonderful. Love them
Mrscooter
Mrscooter
1619210289
Edited below...My first time experience, Great people and comfortable environment.-I have been going here longer then a year now.They have 1 or 2 good employees left, and the others should not work in any public service. Rude, forgetful, personal questions are invasive. Won't allow $tips now how do we help support the good employees, And show the ones that don't get extra money how to be better without the business needing to fire them or loose customers?
Astacia H.
Astacia H.
1618619071
Always in and out of this place! Even when there is a line it moves quickly. Very organized and the staff are very friendly and knowledgeable! I go here every chance I get out that way!
Toasty
Toasty
1618573261
I’ve gone here two times now, the first was an absolutely great experience everyone was kind and informative and no complaints there. However, my second time going in, I was met with a very rude man with two sleeves of tattoos, that’s the only description i have because i didn’t see his name. He wasn’t nearly as kind to me or the person in line in front of me it was shocking and disappointing honestly. I’d still recommend this place to anyone though other than this experience i’d have to give this place a 5/5 stars.
Mikayla K.
Mikayla K.
1617281573
The store had a super cool set up but I was extremely disappointed with one of the concentrate products.. It crackled and popped like a firework when heat was applied. I've never experienced this elsewhere and do not plan to go back for this reason.
Maria L.
Maria L.
1614651677
I accompanied a friend here a few times. This location is always immaculately clean inside, has a nice esthetic and is well run. The employees are very knowledgeable about their products and are happy to answer questions and make suggestions. They take their time with you and don't rush you.
Tiffany R.
Tiffany R.
1614034757
Incredibly nice staff and super knowledgeable. Robby was super helpful today and I really appreciated him going the extra mile. You already had me as a customer but this reminded me why I love this place so much.
Google U.
Google U.
1613762058
Great variety and usually in stocks. More expensive than other dispensaries but good. They need to find a better way to call people to the back though.
Jan P.
Jan P.
1613642364
I went to this place for the first time, and it was the worst experience. The desk to check in and order is right by the front door. People were lined up out the door (very small area). When I say line, I'm talking about maybe 6 people. I had no idea what products they had -- apparently, they have a menu you are supposed to order from when you check in -- where everyone was standing in line waiting. Went to a waiting area where they had some product boxes on shelves, but you were not supposed to touch them. Got called in the back room to pick up and pay for my order. Clerk could not give me any information on products, and basically tried to get us out of there as once again there was a line waiting. Very strange setup and the employees were not friendly or knowledgeable. I will not go back again. I have since heard from several others that they felt the same way.
Andrew C.
Andrew C.
1613496109
Definitely a 5 star rating for my first experience. Ordered and paid online, received a text when ready, walked in, checked in, and order was packaged and ready to go. Since I was the only customer there, I even stayed in the nice waiting area, contacted to their wi-fi and completed a conference call.
Mrs. F
Mrs. F
1612304042
Great selection. Staff was very knowledgeable of their own brands and products.
Judith L.
Judith L.
1607192778
First time there. Was somewhat upsetting, due to a very nice lady, but I'll informed on the products and amount to take by the doctor. She told me an amount to take that sounded wrong, but most importantly 'dangerous'. I could figure it out but am concerned for others who may shop here. Zak redeemed my visit however. I will tell you down the road if I liked the products I purchased.
Eric E.
Eric E.
1601160909
Great store will and the guy in front was awesome! Thanks guys you made my day.
Steven S.
Steven S.
1600535294
Ground flower only on certain strains and then full of seeds and stems. You pick of the menu nobody to walk you through it. Was not impressed...
unknown E.
unknown E.
1600344189
Everyone that works here has been kind, patient, and knowledgeable. I've found relief for my mental/physical ailments with a selection of different products in the CBD and indica range of strains and formulations.I have to give high praises to Tami specifically because she was personable, thoughtful, and compassionate in our interactions. I'm very grateful and appreciative for human beings like her that take time to connect with patients and show concern/empathy... It truly makes a difference in patient care.
Vallerie H.
Vallerie H.
1600193391
Rob was very helpful quick service & very efficient, no wait. Good prices, deals for first timers, great selection. Clean environment was not crowded. Will be back and offer more discounts for returning customers.
marcella M.
marcella M.
1599664363
Robby & Sarah are amazing, they are very knowledgeable and welcoming, hope to see you both soon 😁✌🏽
T R.
T R.
1599512239
Great place! A bit lack on protocols, but helpful staff and great selection. In my next life I want to own one!
Tiffany T.
Tiffany T.
1599007058
Awesome staff, and quality product!
terry K.
terry K.
1598812218
Fast, clean, friendly
Evan W.
Evan W.
1598644483
Real friendly
Tom S.
Tom S.
1597092284
Great service good people good staff that's comfortable chairs. best of Bradenton
Jordan H.
Jordan H.
1593798500
Upon entering for my 4th time to this dispensary, I was greeted at the door by an associate. He was very polite. When my friend and I, stepped to the counter, both of us being cardholders, I was asked of we were together, which we both answered yes. At this time there was no other customere, and 3 employees at the counter. I was asked if I was going to make a purchase todau, and my friend replied again, we were together. The gentleman at the desk, then asks me, to wait outside, as If the occupancy limit is reached or as if it matters, he never even asked if I myself was a cardholder or not. Remind you, both my friend and I had masks on! Just a rude way to go about it. I stepped out politelt, just to write this review, in which I was so baffled he asked me to step out, when their was no other customers!!!
The B.
The B.
1593741061
Terrible management here. I feel awful for the helpful and kind employees that are forced to work below them. Wait times are generally low except when the managers/supervisors that pack the bag are not paying attention causing a bottle neck effect slowing down the flow of customers. Products are overall very good as well but, this does not outweigh what I have previously mentioned. Check out this “wonderful” trim job from the flower. Lol
tony W.
tony W.
1592679020
Staff was very helpful and friendly, but you better bring cash. As someone who has moved away from cash, I had to leave empty handed because I could not pay with my credit card.
Jillian M.
Jillian M.
1591727257
Hands down the WORST flower I have purchased in Florida. Bone dry, not sticky at ALL.. No smell, no effects.. terrible trim. I mean, it’s very cheap so I shouldn’t expect it to be great but this stuff is awful. Will not be going back. Ever.
C Nicole G.
C Nicole G.
1590443749
The Bradenton team was extremely professional and helpful! The location was relaxed and friendly but also felt like a medical facility. The product on the other hand was not so great. I came in for some of the “small” flower buds and when I brought them home, it was extremely dry and almost burned your throat as it smoked. Tasted old and extremely stale. Very unpleasant product, would not try the small buds again.
Rick M.
Rick M.
1583953807
This is a fantastic dispensary with friendly and knowledgeable staff. The store is presented in a very clean, relaxed and professional setting. The products sold at this location are represented well by the packaging and testimonies by staff. The only complaint that I have is this location is frequently out of whole flower and the variety of flower in general is limited at best. I do highly recommend Suterra Wellness for your needs but don't be disappointed if whole flower isn't available when you visit.
Toni P.
Toni P.
1582485597
Great looking location! The staff was beyond awesome! Monique answered all of my questions with more knowledge than I could have hoped for. The product selection was wonderful. I'm a tincture person and they have a great variety! This will be my got store!
benjamin W.
benjamin W.
1581191942
My first experience was amazing! The store is really nice. Thank you to the staff! I really appreciate your time and help. All the best.
Sarah G.
Sarah G.
1578859993
Love this location! The staff is awesome every time I visit. They are extremely helpful & informative! Would be 5 out of 5 stars if this location would just have flower (not just pre-rolls) in stock more frequently.. totally willing to change my rating too, if I see a change.....
Kriss B.
Kriss B.
1575936333
I have been waiting forever for this location to open up and now that they are open, they are my go to place. Products do not disappoint and neither does the price. New products coming in also that make this place the complete package. I’ve never went in there and not been able to get exactly what I came in for. Always stocked! I also must mention the staff and how amazing they are!! Most know me by first name now and I have never had an unpleasant staff member, EVER!! Must give a shout out to Chris! Thanks so much for your help!! Oh yeah…total bonus it’s NOT cash only!!!
D S
D S
1573835822
Really relaxed atmosphere. Great sitting room and free bottled water 👍 can't wait until they get flower by the 1/8th.. and I hope they expand their concentrates out of just syringes and into crumbles and shatters.
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6815 53rd Ave E
Bradenton, FL 34203

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    Payment Methods:

    Cash Only
    ATM Available On Site

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    Surterra Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off* (Not Stackable Except Loyalty) 
    • 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
    • *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
    • Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty) 
    • Senior Discount 55 & up: 15% Off, Sundays 30% Off  (Not Stackable Except Loyalty) 
    • Birthday Discount: 25% Off the Entire Purchase (Not Stackable Except Loyalty)
    • Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty) 
    • Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
    • Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty) 
    • Student Discount: 15% Off (Not Stackable Except Loyalty) 
    • Service Industry Discount: 15% Off (Not Stackable Except Loyalty) 
    • Visit Surterra Wellness Home Page  

    ABOUT THIS DISPENSARY

    Surterra, located at 6815 53rd Ave E in Bradenton, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    License Number: MMTC-2015-0004

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Bradenton does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Surterra

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Surterra in Bradenton online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Tysa D.
    Tysa D.
    1718931113
    First time in & loveeeed it! Great experience from the moment I walked in. Cant beat the deals! Saved over $200! Wow. Aliyah was so helpful, so informative, & so kind! Thanks so much. Will most definitely recommend & shop again. 🙌🏼😌💨
    Erin S.
    Erin S.
    1715551611
    Great first time experience. Zach was very friendly and professional. Knowledgeable and informative. Calm atmosphere, nice private experience. Products & prices are 🔥.
    Gavin L.
    Gavin L.
    1712790236
    Great customer service very fast had to wait for my check to hit my account to be able to purchase items and they had no problem helping me and having me wait good job Zach,Jeni,Marley
    matt H.
    matt H.
    1709248606
    What a great experience at Surterra. AaliyahWas an amazing professional and helped me choose the best items. It was my first time and the flower quality is out of this world!!! I’ll be pain free tonight. Thank you team!!!!
    Aly H
    Aly H
    1708121367
    I used to shop around and go where the sales were, but now I only go to Surterra. Their product is always fresh, the have huge sales weekly, and the staff is always super helpful. Aaliyah is my favorite! She personalizes every interaction, asks questions about what effects you are hoping for, and gives spot on recommendations. Ask for her when you go in and you won't be disappointed!
    Brandon “.
    Brandon “.
    1707563275
    I place an order for the next day and they always dismiss it. I have had nothing but bad experiences with this dispensary even when I come in everyone seems to have an attitude. So I will no longer be shopping here and I will inform every single person I know that has a medical card please don’t shop here sorry but you inconvenience me every single time I try to shop at this location! Do yourself a favor and skip this store on your Journeys for medical marinuana !
    Icarus D.
    Icarus D.
    1705693941
    Everyone here always takes awesome care of me. They each bring their own sense of knowledge and joy to providing care to me and everyone else I observe then inters ting with. Zack is the one I personally see the most and he keeps things short, simple, sweet, and genuine. Most definitely stellar crew all around.
    Ivy L.
    Ivy L.
    1700755299
    Shout out to the store manager, Marley, for turning this place around. Previously the staff had dead eyes and no passion. When the old manager left and she stepped up, this location transformed almost instantly. Give that woman big kudos.
    John J.
    John J.
    1700418533
    I'd give it no stars if that was an option. Horrible customer service. Try and charge and dispense me double for a cartridge that doesn't work? Then try to play their no return policy off as a "state law", when literally every other dispensary does it? Then their condescending and rude attitude about it, from the corporate help line all the way to the budtenders. I will give a shout-out to the GM for doing the right thing, no matter how begrudgingly. Save yourself the trip, not worth it at all for mediocre product that may or may not even be usable. Such a shame too, as this was the first dispensary I went to when I got my card 3 years ago.
    Alobar
    Alobar
    1699653145
    They are super nice people and I want you to shop there to keep them employed… BUT this is maybe the highest prices I’ve ever witnessed… worse than MUV prices (but I can only try to vaguely remember the feeling of being swindled there. I feel equally high and swindled right now. $95 for 1g cartridge — discounted 60% $38 but with a firsters 60% discount. Really bad and I hate to say this cuz they seem like great people that work there and it is just another location of a corporation.I’m just trying to help those that need to pinch pennies. The quality is good and haven’t seen strains I’ve seen elsewhere in town.Check photo. Remember 60% off first time being there.To those that helped me: You are good.
    Alobar
    Alobar
    1698185080
    They are super nice people and I want you to shop there to keep them employed… BUT this is maybe the highest prices I’ve ever witnessed… worse than MUV prices (but I can only try to vaguely remember the feeling of being swindled there. I feel equally high and swindled right now. $95 for 1g cartridge — discounted 60% $38 but with a firsters 60% discount. Really bad and I hate to say this cuz they seem like great people that work there and it is just another location of a corporation. I’m helping out those that need to pinch pennies.Check photo. Remember 60% off first time being there.To those that helped me: You are good.
    Roy B.
    Roy B.
    1697989620
    Easily my favorite dispensary to visit! Everyone is so nice and welcoming.Special mention to Aliya* I hope I remembered that right. Aliya helped me months ago and I’ve followed their advice since then.Very knowledgeable crew and full of smiles :)I come here for at least 80 percent of my shopping. Best deals.The speed of service is immaculate as well!
    kenneth N.
    kenneth N.
    1693537452
    Love this place!! So over looked and it’s always a pleasure to deal with the people here whether you just want to chat or need help they go the extra mile and I hate that I can’t rip them so I have to just hope you see how cool and helpful they are when you go in and leave a review and get them paid!! Idk what they get an hour but you know everyone else takes tips and no tipping allowed!! They rock and I try every time and they just can’t! Anyway besides the ppl the products are also on point!! Surterra is definitely a go to for me!! Don’t sleep on the 35$ 8ths!!! Fresh and sticky!!
    Shelly S.
    Shelly S.
    1693406775
    This dispensary has very educated employees to help you find your way around products and help you to make the products work for you. Very friendly atmosphere. My favorite dispensary!!
    Jacqueline P.
    Jacqueline P.
    1691104916
    Great Products, good customer service, a bit higher priced than the other dispensary in the area but they do run special deals
    robert W.
    robert W.
    1690939270
    Lets start off by saying this establishment over a year ago was the best in town as far as I was concerned. Everyone was so helpful and friendly. I got away from Medical Marijuana for a year and a half but recently starting again. This past Sunday my wife and I went in to the store and the young blonde lady behind entry desk was pleasant and asked if she could help. I said I was looking to talk with someone about products and she said yes follow me and walked over to the rear of the store where they collect money. I said again that I and my wife wanted to speak with someone about products. She was very rude and said my wife was not allowed in the area, as I pressed for my wife to acompany me since she is my memory (im handicapped) and she just pointed like out the door and said the government came to visit and she is not allowed in back area. I said I would like to speak with someone out in the mid section of store where I had pleanty of times the year prior to show me products. Rudely she just asked what I wanted, fine I told her about some RSO Grape edibles and she rudely again just said we dont have those. She then rifled through some pages and shoved it in front of me and said this is all we have. I was so mad and upset as to how unprofessional this lady was to me, that I just picked one and said that was it. I actually came to spend a good amount of money but because of her I picked a $25.00 bottle of edibles and could not wait to get out of there. So I give her my old ID and said I just renewed and showed a copy of my temporary id (same # as last time) , that is when she went from very unprofessional to down right disrespectful. She said loudly as to belittle me and said you dont have a doctors prescription we cant help you and was just done with me. Without trying to help me and explain. I was so disgusted that I will never be back again. This is most likely the reason why the store was completely empty an hour after it opened. I know it may not matter to the owners of this store and definately did not matter to this young blonde lady, but you have lost my business and I will tell everyone I know of the experience I had. I drove from Osprey to your store because it used to be the best. Just wanted you to know. You should send this young lady to customer service training.
    Jeb E.
    Jeb E.
    1688238824
    Surterra is a nice, calm experience for a dispensary. If you ever need anything, wait times are always stellar. And their products are better than decent (they're good!)
    Brett S.
    Brett S.
    1685639764
    Great customer service! Anthony did a great job explaining everything for me and was extremely informative, kind and polite!
    Victoria H.
    Victoria H.
    1683755457
    Dwyane was so helpful explaining everything to me. I'm new to this and he took the time to make sure I understood everything and what I was buying. They have good quality stuff! I will definitely be going back again and I live all the way in Sarasota. Thank you again to Dwyane and the lovely staff at Surterra!
    Agent M.
    Agent M.
    1683160341
    Lady with the ponytail was super rude and disrespectful towards my wife who is a patient and first time client. She will never go back and prefer Sunburn where the experience is more pleasant. The lady should be a little more respectful considering the people who are the clients are going for stress/pain and PTSD. It makes no sense to have people working there with poor attitude in this type of business. You just loss business and a potential client!
    Kerri B.
    Kerri B.
    1682107020
    Honestly the best dispensary around! Awesome , helpful and friendly staff! Everyone there is great! Great prices and awesome products!!
    Jack D.
    Jack D.
    1679686518
    Had my card for a while and have shopped many dispensaries in my area but just got best consultation and information ever from Anthony. Keep up the great work!
    Jack H.
    Jack H.
    1637526710
    Courteous & Professional Staff. Great location. Pre order process is the way to go. Usually there is a good variety. Would like to see more “Dog Walkers “—- .335 g
    Denise C.
    Denise C.
    1636401599
    Great first time customer deals! 60% off. Not an aesthetically pleasing or warm welcoming environment which you would expect anybody that is in the marijuana industry would be wanting to portray that in their retail store!
    Nicholas R.
    Nicholas R.
    1636238258
    Great selection and very close 😁. My go to dispensary. They frequently offer as significant discounts.
    Regina B.
    Regina B.
    1636169556
    Friendly knowledgeable staff. Lots of choices for cannabis products ranging from edibles, flower and vapes. They offer sales often.
    Manager Conner is always so funny and helpful, really understand the product and doesn't mind spending a little extra time helping you get exactly what you need. Would recommend for sure
    Elias A.
    Elias A.
    1635421110
    Great customer service. Locally owned, staff is amazing, When you walk in you don't fell institutionalized like other places. Amazing products.Go in , check them out, you might be surprised. Definitely my go to place.
    Bradley H.
    Bradley H.
    1634132014
    Natalie was very kind and professional. Would recommend this place for all your medicinal needs. Really cool they stay open til 8pm too.
    GK T.
    GK T.
    1633804303
    Always friendly and knowledgeable staff - a lot of them can attest based on personal experience. Always clean and inviting open atmosphere. Waiting room is comfortable, have a few tv's displaying current products and specials. Plenty of options and lots of specials. Great place!!
    Mac B.
    Mac B.
    1631821912
    Maybe it's this location, but I'm not feeling the operation set up (go to one counter and order then wait to be called to go to another counter to pay). Novel idea; 1 counter to complete all transactions (I will not charge you for this simplistic idea).
    Wendel P.
    Wendel P.
    1630122367
    One of my favorite dispensaries. Informative and helpful staff. Some great products
    Corinne D.
    Corinne D.
    1629500314
    Great experience, love how they are always offering new strains and products. The sales have been so amazing I’m finding I only go here these days and the people are nice.
    Trapped On V.
    Trapped On V.
    1626632204
    Great product selection and fast service!Get the coral reefer topical balm it's the best!
    I S.
    I S.
    1625575773
    Is Surterra dispensary’s getting cheap with their products to save a few bucks ? I think so!There throw away pens and other products that hold our medication meant to help us, is made of glass! Real glass! That with one such away can crack and cut us from within.With the prices we are charged you would imagine their was a team more dedicated to our safety. I thank God was not injured.
    Chais L.
    Chais L.
    1625095947
    This was my first time coming to Surterra. It is extremely clean, comfortable, and modern. The individual who help me was very nice and knowledgeable about their products. I highly recommend!
    Sookie G.
    Sookie G.
    1624407297
    The people at this Surterra were incredibly sweet and very knowledgeable. They were all smiling and looked like they enjoyed working there. I would go back to this Surterra.
    Dion W.
    Dion W.
    1624045803
    I loved my experience at surterra everytime I go in..my wellness coordinator Will is very helpful and knowledgeable on all products..thank you for a great experience
    Karen C.
    Karen C.
    1623957112
    Go to MUV instead, better prices and they are much more accommodating with there customer service if you need them to hold an order a few extra hours or anything like that! Also this place consults everyone at the front desk which is uncomfortable and everywhere else has a more professional order review process instead of declaring it at the front door to everyone in the line and lobby.
    Doug K.
    Doug K.
    1623771836
    Surterra has the best vape carts by far out of all the dispensaries. Hands down. Best strains, they last twice as long, and from what I've heard their buds are grown organically. Great job Surterra!
    Helen K.
    Helen K.
    1622390431
    Very nicely done. They're still working on their speed between arrival and departure, being that they're new, but the effort is noticeable."Thanks for having a clean, pleasant and dare I say 'hip' environment to hangout in, Surterra. Well done!"
    orbitxlol
    orbitxlol
    1621594781
    Staff here are so helpful and wonderful. Love them
    Mrscooter
    Mrscooter
    1619210289
    Edited below...My first time experience, Great people and comfortable environment.-I have been going here longer then a year now.They have 1 or 2 good employees left, and the others should not work in any public service. Rude, forgetful, personal questions are invasive. Won't allow $tips now how do we help support the good employees, And show the ones that don't get extra money how to be better without the business needing to fire them or loose customers?
    Astacia H.
    Astacia H.
    1618619071
    Always in and out of this place! Even when there is a line it moves quickly. Very organized and the staff are very friendly and knowledgeable! I go here every chance I get out that way!
    Toasty
    Toasty
    1618573261
    I’ve gone here two times now, the first was an absolutely great experience everyone was kind and informative and no complaints there. However, my second time going in, I was met with a very rude man with two sleeves of tattoos, that’s the only description i have because i didn’t see his name. He wasn’t nearly as kind to me or the person in line in front of me it was shocking and disappointing honestly. I’d still recommend this place to anyone though other than this experience i’d have to give this place a 5/5 stars.
    Mikayla K.
    Mikayla K.
    1617281573
    The store had a super cool set up but I was extremely disappointed with one of the concentrate products.. It crackled and popped like a firework when heat was applied. I've never experienced this elsewhere and do not plan to go back for this reason.
    Maria L.
    Maria L.
    1614651677
    I accompanied a friend here a few times. This location is always immaculately clean inside, has a nice esthetic and is well run. The employees are very knowledgeable about their products and are happy to answer questions and make suggestions. They take their time with you and don't rush you.
    Tiffany R.
    Tiffany R.
    1614034757
    Incredibly nice staff and super knowledgeable. Robby was super helpful today and I really appreciated him going the extra mile. You already had me as a customer but this reminded me why I love this place so much.
    Google U.
    Google U.
    1613762058
    Great variety and usually in stocks. More expensive than other dispensaries but good. They need to find a better way to call people to the back though.
    Jan P.
    Jan P.
    1613642364
    I went to this place for the first time, and it was the worst experience. The desk to check in and order is right by the front door. People were lined up out the door (very small area). When I say line, I'm talking about maybe 6 people. I had no idea what products they had -- apparently, they have a menu you are supposed to order from when you check in -- where everyone was standing in line waiting. Went to a waiting area where they had some product boxes on shelves, but you were not supposed to touch them. Got called in the back room to pick up and pay for my order. Clerk could not give me any information on products, and basically tried to get us out of there as once again there was a line waiting. Very strange setup and the employees were not friendly or knowledgeable. I will not go back again. I have since heard from several others that they felt the same way.
    Andrew C.
    Andrew C.
    1613496109
    Definitely a 5 star rating for my first experience. Ordered and paid online, received a text when ready, walked in, checked in, and order was packaged and ready to go. Since I was the only customer there, I even stayed in the nice waiting area, contacted to their wi-fi and completed a conference call.
    Mrs. F
    Mrs. F
    1612304042
    Great selection. Staff was very knowledgeable of their own brands and products.
    Judith L.
    Judith L.
    1607192778
    First time there. Was somewhat upsetting, due to a very nice lady, but I'll informed on the products and amount to take by the doctor. She told me an amount to take that sounded wrong, but most importantly 'dangerous'. I could figure it out but am concerned for others who may shop here. Zak redeemed my visit however. I will tell you down the road if I liked the products I purchased.
    Eric E.
    Eric E.
    1601160909
    Great store will and the guy in front was awesome! Thanks guys you made my day.
    Steven S.
    Steven S.
    1600535294
    Ground flower only on certain strains and then full of seeds and stems. You pick of the menu nobody to walk you through it. Was not impressed...
    unknown E.
    unknown E.
    1600344189
    Everyone that works here has been kind, patient, and knowledgeable. I've found relief for my mental/physical ailments with a selection of different products in the CBD and indica range of strains and formulations.I have to give high praises to Tami specifically because she was personable, thoughtful, and compassionate in our interactions. I'm very grateful and appreciative for human beings like her that take time to connect with patients and show concern/empathy... It truly makes a difference in patient care.
    Vallerie H.
    Vallerie H.
    1600193391
    Rob was very helpful quick service & very efficient, no wait. Good prices, deals for first timers, great selection. Clean environment was not crowded. Will be back and offer more discounts for returning customers.
    marcella M.
    marcella M.
    1599664363
    Robby & Sarah are amazing, they are very knowledgeable and welcoming, hope to see you both soon 😁✌🏽
    T R.
    T R.
    1599512239
    Great place! A bit lack on protocols, but helpful staff and great selection. In my next life I want to own one!
    Tiffany T.
    Tiffany T.
    1599007058
    Awesome staff, and quality product!
    terry K.
    terry K.
    1598812218
    Fast, clean, friendly
    Evan W.
    Evan W.
    1598644483
    Real friendly
    Tom S.
    Tom S.
    1597092284
    Great service good people good staff that's comfortable chairs. best of Bradenton
    Jordan H.
    Jordan H.
    1593798500
    Upon entering for my 4th time to this dispensary, I was greeted at the door by an associate. He was very polite. When my friend and I, stepped to the counter, both of us being cardholders, I was asked of we were together, which we both answered yes. At this time there was no other customere, and 3 employees at the counter. I was asked if I was going to make a purchase todau, and my friend replied again, we were together. The gentleman at the desk, then asks me, to wait outside, as If the occupancy limit is reached or as if it matters, he never even asked if I myself was a cardholder or not. Remind you, both my friend and I had masks on! Just a rude way to go about it. I stepped out politelt, just to write this review, in which I was so baffled he asked me to step out, when their was no other customers!!!
    The B.
    The B.
    1593741061
    Terrible management here. I feel awful for the helpful and kind employees that are forced to work below them. Wait times are generally low except when the managers/supervisors that pack the bag are not paying attention causing a bottle neck effect slowing down the flow of customers. Products are overall very good as well but, this does not outweigh what I have previously mentioned. Check out this “wonderful” trim job from the flower. Lol
    tony W.
    tony W.
    1592679020
    Staff was very helpful and friendly, but you better bring cash. As someone who has moved away from cash, I had to leave empty handed because I could not pay with my credit card.
    Jillian M.
    Jillian M.
    1591727257
    Hands down the WORST flower I have purchased in Florida. Bone dry, not sticky at ALL.. No smell, no effects.. terrible trim. I mean, it’s very cheap so I shouldn’t expect it to be great but this stuff is awful. Will not be going back. Ever.
    C Nicole G.
    C Nicole G.
    1590443749
    The Bradenton team was extremely professional and helpful! The location was relaxed and friendly but also felt like a medical facility. The product on the other hand was not so great. I came in for some of the “small” flower buds and when I brought them home, it was extremely dry and almost burned your throat as it smoked. Tasted old and extremely stale. Very unpleasant product, would not try the small buds again.
    Rick M.
    Rick M.
    1583953807
    This is a fantastic dispensary with friendly and knowledgeable staff. The store is presented in a very clean, relaxed and professional setting. The products sold at this location are represented well by the packaging and testimonies by staff. The only complaint that I have is this location is frequently out of whole flower and the variety of flower in general is limited at best. I do highly recommend Suterra Wellness for your needs but don't be disappointed if whole flower isn't available when you visit.
    Toni P.
    Toni P.
    1582485597
    Great looking location! The staff was beyond awesome! Monique answered all of my questions with more knowledge than I could have hoped for. The product selection was wonderful. I'm a tincture person and they have a great variety! This will be my got store!
    benjamin W.
    benjamin W.
    1581191942
    My first experience was amazing! The store is really nice. Thank you to the staff! I really appreciate your time and help. All the best.
    Sarah G.
    Sarah G.
    1578859993
    Love this location! The staff is awesome every time I visit. They are extremely helpful & informative! Would be 5 out of 5 stars if this location would just have flower (not just pre-rolls) in stock more frequently.. totally willing to change my rating too, if I see a change.....
    Kriss B.
    Kriss B.
    1575936333
    I have been waiting forever for this location to open up and now that they are open, they are my go to place. Products do not disappoint and neither does the price. New products coming in also that make this place the complete package. I’ve never went in there and not been able to get exactly what I came in for. Always stocked! I also must mention the staff and how amazing they are!! Most know me by first name now and I have never had an unpleasant staff member, EVER!! Must give a shout out to Chris! Thanks so much for your help!! Oh yeah…total bonus it’s NOT cash only!!!
    D S
    D S
    1573835822
    Really relaxed atmosphere. Great sitting room and free bottled water 👍 can't wait until they get flower by the 1/8th.. and I hope they expand their concentrates out of just syringes and into crumbles and shatters.
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