I went to Surterra after just getting my card and knowing nothing. The man that helped me (I think his name was Thomas), was super helpful. He helped explain what everything is and does and the different strains.
Bryce and Samantha made my visit easy and she was very kind.. I loved being able to be in and out with no issues!! Thank you this will be my store from now on
Very great store !!! Definitely need to visit if you haven’t! Bryce was absolutely amazing when it came to helping me figure out what I needed!
Surterra made me feel at home! The staff is so nice, but I had the greatest experience with Ysabel helping me. She was so nice and listened to what I needed and helped me find what was best for me! I couldn’t have had a better experience than with her. I’ll be coming back asking for her every time!
The tender was awesome and the place was nice. However I am beyond disappointed with the products. Even with a first time. 60% off I don’t think anything I have tried thus far was worth the money. Florida has a lot of catching up to do as I have been fairly underwhelmed with each place I have visited.
Great people working here & great products! Wade & Bryce are always so helpful!They are definitely an asset to this store as their great customer service skills are nearly hard to find these days. Thanks for being awesome guys.
Excellent products anything coral reefer is good. The flower is primo and always a quality trim job(no sugar leafs). My recommendations are the full spectrum float carts their the best around even compared to other premium options.
Great place, and great staff. Everyone has always been very helpful, and knowledgeable. I’ve always been able to come in, and leave in a reasonable amount of time, if I even wait at all.I absolutely love the ‘far side of the world’ vape, I only wish there was more varieties of that particular strand : )A great joint all around, and I would highly recommended
Wade is my current favorite tender in this location 💕He is very knowledgeable on the products that are available on the floor. What I wanted wasn't available but he was able to show me a similar product that worked as good for me. Definitely I say for my first time in this location I had a wonderful experience.Also this place was super clean and very professional!10+⭐ Recommended
Just had probably the best experience in my life. Not only did Bryce provide superior customer service ,and was probably the nicest guy ever, the product is absoluteley phenomenal. I recommend 4 thumbs up if i had them.
I would like to express my great appreciation of the OUTSTANDING customer service I received from Bryce. I went in to return a malfunctioning cartridge. Bryce made the whole exchange effortless and hassle free.Thank you for your professional and courteous service!
I truly love this store. I found it by accident when they were soft opened before the grand opening and have been back quite a bit already. Everything I have purchased so far has been great, including the accessories. Really friendly staff and I am literally in and out in 5 minutes, so fast! HIGH-ly recommended!
Very knowledgeable staff. They explained everything in detailed and answered a lot of questions. Pricey but great quality.
Look this location is great, much more accessable the store is large and beautiful however no drive thru. Also the employees have not ring my orders correctly a few times and it takes forever for them to ring up orders that were pre ordered? The Brooksville location is incredibly fash and efficient. Yesterday May 4th, 2022 I had a very nice lady however they did not ring up my senior discount for 15% off. I asked her to fix it took forever and then I gave her the cash she could not understand how to ring the cash the manager flitted in very fast and told her and flew off she needs to stay and help her new employees better this is definitely affecting customer servicehere. The new employee put $4000 instead of $40 then she had manager help her. Who again left quickly even Though I gave her some quarters so I wouldn't have to get back a bunch of change and she still gave me all the change! It was literally taking way longer than necessary. The manager keeps leaving employee who clearly needed more training and I don't blame the new employee I actually blame the manager who kept leaving walking up and then leaving.this new employee and going in back! Yesterday was a bad experience. Glad I will be moving soon. If this is how it's going to be.
Absolutely horrible, took my mother in for her first dispensary ever and started speaking with a nice young man when some bigger lady took over and completely tried to swindle my mom out of her discounts and money. Never coming back and even talked with another customer outside who agreed he will NEVER be back. DO NOT COME HERE
I did not even know that Surterra had a location in Claremont. Wow! What a find or a diamond in the rough! I had an amazing experience with a really nice guy named Bryce and a really lovely woman named Aubrey! They took the time to ask me questions and find out what products would be best for me. While I had to wait a while for them to get out the additional products that were locked up in the bulb, they took the time to spend asking me more questions about myself. Overall, my visit was definitely a five-star!
Nice spot in Clermont, thank you Amy"
Nice staff and great products.
Very nice and helpful staff. My new favorite place to go in Clermont for my medicinal needs. There products are excellent, haven’t had one issue. Highly recommend 🙂