Surterra Dispensary in Crestview, FL
Based on 307 reviews
Everett J.
1726801253
I have been going to here for a while. The selection of products is great and they have a great rewards program. The staff there are so friendly and so helpful. John has been great to especially when I didn’t know much about the company or the products. Thank you so much and keep up the good work!
Diana C.
1726609140
First time at this location. Always went to the FWB one. Even mentioned how nice it was in there. There were 3 people working there that I could see that looked MISERABLE. Attitudes to match. I was very cheery when I walked in, and had an issue with my dispensing since I just renewed my card, and the manager (maybe?) came over to assist and mansplain to me but was just rude so then I had to match that energy. FWB may not be as "fancy", but their costumer service is top notch. I will never step foot in this Surterra again. Bunch of jerks. Smile and say hi to your customers, it's not hard.
April M.
1726456978
John is the best! He is extremely knowledgeable about all the products and always so helpful at explaining about the difference in them. I recommend everyone to this location, especially if they aren’t sure about what they want and need recommendations
Cheryl M.
1726273498
John has been so helpful when I come to visit the Crestview location. I’ve had issues with my loyalty points and John was very supportive and helpful with helping me get the loyalty points back.He’s always informative and knowledgeable about the product on hand .Friendly, kind it’s nice to shop when John is on duty.
Josh D.
1726271381
Logan was awesome. As we were checking out he noticed my card had expired. Instead of saying go do this and go do that, he pulled me aside and took the time to walk me through the steps of renewing my card so I could walk out with the medical magic I need. Thank you Logan!
Ashley D.
1726256983
John always provides excellent and speedy service. It’s never taken me longer than 5m to get in, get out and get on with life. The whole team at the Crestview store is great. I don’t even entertain the idea of shopping with other companies anymore.
frank M.
1726179910
John was very helpful in helping me find a alternative to smoking. Recommended these new gummies. He is always very professional and courteous. Also Eric did a great job. Everyone at this location is always very friendly and helpful. Thank you
K- mom P.
1720842410
John was so helpful and kind! He answered all of my questions and gave me so much information. I suffer from chronic pain and his help has me on a road to finally having some relief. Thank you so much, highly recommend.
Rachel K.
1720623580
Edited to add that the staff here went above and beyond fix the situation I originally reviewed. It wasn't the people at the store that caused it but they did rectify it! They are the best! So nice and so knowledgeable. 100/10 recommend!Called their customer service to ask a question about the deals their website said only to be rudely told that I'm wrong and they don't know what I'm looking at but it must not be their site. I reloaded and refreshed and went to different places in the site and saw the same information. No help, very rude. I took screenshots with what I was saying was there with the dates so I'm not crazy or not looking at the wrong page. I shop here very frequently, but, now, I don't want to spend money if there is that's how your customer service is when something is wrong on their end.
Danielle R.
1719779004
Very pleased that they have upgraded the quality of the devices. Lewis at this location, has been an incredible guide. Very knowledgeable with products & outstanding customer communication.
Rachel K.
1719069272
Called their customer service to ask a question about the deals their website said only to be rudely told that I'm wrong and they don't know what I'm looking at but it must not be their site. I reloaded and refreshed and went to different places in the site and saw the same information. No help, very rude. I took screenshots with what I was saying was there with the dates so I'm not crazy or not looking at the wrong page. I shop here very frequently, but, now, I don't want to spend money if there is that's how your customer service is when something is wrong on their end.
sherry W.
1718908644
I was just at the surtera dispensary in Crestview Florida and had the best experience there was a young man named Tyler that waited on me and he was very knowledgeable and answered all of my questions.And I didn't feel like he was rushing me like some of the other dispensaries.I will definitely tell my friends and family how helpful Tyler was.
Joshua L.
1715532598
Christian has a great personality, just talking to him made my day brighter. Definitely need more people like Christian in this world.
Jonathan F.
1712150145
Can't say enough good things about this place (Crestview Location). All of the employees are friendly and helpful. Tyler helped me the other day and gave some really good recommendations. He went above and beyond!
Kat M.
1708818776
Love this place! Employees are super helpful and friendly! I feel confident knowing that there’s an awesome team of people that will take care of me every time I step foot inside!
Kayla N.
1708815810
I genuinely love this location! The employees are kind, excited to help, and full of personality! One employee that impressed me the most with his desire to help was Lewis. He worked with me and stayed patient all the way through!
Joyce C.
1708805038
The ppl who work here are amazing. Not only do you all ways get a great price and product. The staff is all ways up to date on there knowledge of the product. It always easy to pick out what will work best for you as the patient. Good job guys.
Arin D.
1705253014
I don’t get to shop at Surterra often as there isn’t one close in my surrounding town but I definitely make it a point to stop here when I’m out in crestview. I really like their products! Flower is my go to. Megan was so helpful and very informative! I learned about the delivery program so will definitely be taking advantage of that!
Amanda K.
1703967759
Brian was super knowledgeable, and very honest about the strands. He had not tried. I appreciate the honesty over trying to just get a sale. He was quick to find somebody there that had tried the particular strands. I was asking about. Great customer service , I’ve been coming here for the last year. I even passed two other dispensaries to get to this particular Branch.
Anthony M.
1702056091
I've been going to Surterra pretty frequently over the past year and a half or so. The prices are always great, deals everyday but the highlight of Surterra has gotta be the staff. Everyone is always very helpful and friendly! In all the time i've been going I have never had a bad experience. I wish I knew more names but one I do know is Megan, who's always super accommodating and patient! Once I learn more names I will make sure to update.
Emery M.
1696628855
Always a wonderful experience and I am treated so kindly and with top notch customer service and respect. There's a reason I keep coming to this dispensary when I live in Santa Rosa Beach!! The employeesjust make that much of a difference. James to name someone specific who always stands out going above and beyond. But those other dudes with the big beard or the long red hair are always awesome too. Will always be a regular at my favorite dispo 🥰 Should totes let me leave tips !
Catherine H.
1696040188
I love this store. These people are patient, knowledgeable, and super kind. And a very fun store to shop in. The vibe there is awesome. I'll try and name names next time. But so far all of them are fantastic 👏
Anna B.
1692906628
The staff at the Surterra store in Crestview is always very friendly and helpful. I’ve had the most pleasant encounters with Tyler and John, who have told me about some excellent sales that they have going on. I really appreciate all of their knowledge and suggestions. Surterra offers lots of great deals and discounts, especially on bulk products, which I appreciate, I will definitely continue to shop at this dispensary. Even the gentleman who brought my delivery once was extremely friendly and lay back.
rebecca
1691768469
So, I don’t normally post or talk about medical cannabis. It helps when I need it and that’s what usually matters. But yesterday I had such a pleasant experience at the Crestview store. The staff is 💯 friendly all the time, but how could you not be, right? Lol. Anyway, yesterday, I walked in and they were playing Lauren Daigle’s Thank God I do! I’m a full on Jesus freak, and I have mentioned to them before that it would be pretty cool if I could hear some Christian music on the radio too once in a while because “we” smoke too 😂. So I don’t know what the reason is that it was playing, but I took it as a blessing. God knows that sometimes we need a little extra help. Thank you all so very much and please continue this🙏🙏
James H.
1690587229
I ordered online for pick up but wasn't eligible to get all the flower on my list. Instead of canceling my order John at the Crestview store called and let me know. So he said he would have the rest of my order ready when I arrive. When I arrived he had my order ready then helped me pick out as much of my flower I had available so I could get the most possible. After we were done he walked me though how to check what you have available and when and what was was available next. He was super helpful. This was the best experience I have had since I got my medical card 7 months ago. If you need any help he's your man.
Sheri S.
1690505713
Everyone who works at the Crestview store are so awesome! Tyler checked me out tonight he’s always so lovely and informative. Aydon and Megan were there as well they all kept a smile on their face and mine as well 🙂 I really wish I could leave them a tip hopefully that changes soon! They all deserve tips for working so hard!! LOVE THEM!!!
Chris K.
1689652552
Best Flower! I love the Sugar Rush, Animal Larry, Garlic Fusion, RM86 just to name a few. Best People! Aydon, Megan, Christian and John are my regular people but everyone has been great!!
Jacqueline L.
1689122788
Logan is always so helpful, friendly, and personable. I have also used the delivery service and Angie and Quentin are both so amazing too! I have been going to Surterra more and more than the other dispensaries lately too. Love the vibe there!
Lin Zeee (.
1687706578
Love the team here since they're so friendly and always willing to help out. Christian is so friendly, John always greets me by name, Quinton helped me set up loyalty rewards points, Angie, Tyler, Megan, Billy, ,Alora, Caitlyn, Brian are knowledgeable about the products. I've seen them be so patient with newer patients, and they always recommend good products and educate on what they can benefit in. This team is knowledgeable on terps. This team is great for our small-town vibes here! Keep it up guys, love the sales too
Lala S.
1682797939
Great prices here. They got 15 dollar chocolate bars with 100 MG of thc for the whole chocolate bar. They continuously have discounts on many products. Their purple punch vape pods and the chocolate bars are my favorite products offered. The RM86 weed is a great product, it had 27.10 precent thc and 35 precent is highest precentage able to be achieved as far as I know. So that's pretty good of an offer and woth them constantly having discounts the offer just gets better it seems. The float flower comes in a sealed frosted glass jar for freshness. I do like the freshness seal.Update:This store seems to have lost its vigor though. Some employees seem genuine in their attitude or their happiness. Yet, some try too hard to put on that overly joyous act to the point it's awkward. The happy mask is even more so shattered when your involuntary body language does not match the way you try and portray yourself. It's sickening and frustrating to people who have social anxieties and are good body language readers. If you can't completely be happy for real don't do the act cause it makes you look like a fool. If you are only feeling blah then act blah. Or if you dont care then dont act like you do. Don't act happy go lucky all the time if you are not. Considering changing to another store now after a few recent experiences.
Kentrell B.
1682361729
Some of the most knowledgeable and friendly around. Logan especially is knowledgeable and goes out of his way to make you feel welcome from start to finish in the transaction. Recommend highly, always a great experience. Quick service. Not a bad word to say.
2573 S Ferdon Blvd
Crestview, FL 32539
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 2573 S Ferdon Blvd in Crestview, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Crestview does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Crestview online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 307 reviews
Everett J.
1726801253
I have been going to here for a while. The selection of products is great and they have a great rewards program. The staff there are so friendly and so helpful. John has been great to especially when I didn’t know much about the company or the products. Thank you so much and keep up the good work!
Diana C.
1726609140
First time at this location. Always went to the FWB one. Even mentioned how nice it was in there. There were 3 people working there that I could see that looked MISERABLE. Attitudes to match. I was very cheery when I walked in, and had an issue with my dispensing since I just renewed my card, and the manager (maybe?) came over to assist and mansplain to me but was just rude so then I had to match that energy. FWB may not be as "fancy", but their costumer service is top notch. I will never step foot in this Surterra again. Bunch of jerks. Smile and say hi to your customers, it's not hard.
April M.
1726456978
John is the best! He is extremely knowledgeable about all the products and always so helpful at explaining about the difference in them. I recommend everyone to this location, especially if they aren’t sure about what they want and need recommendations
Cheryl M.
1726273498
John has been so helpful when I come to visit the Crestview location. I’ve had issues with my loyalty points and John was very supportive and helpful with helping me get the loyalty points back.He’s always informative and knowledgeable about the product on hand .Friendly, kind it’s nice to shop when John is on duty.
Josh D.
1726271381
Logan was awesome. As we were checking out he noticed my card had expired. Instead of saying go do this and go do that, he pulled me aside and took the time to walk me through the steps of renewing my card so I could walk out with the medical magic I need. Thank you Logan!
Ashley D.
1726256983
John always provides excellent and speedy service. It’s never taken me longer than 5m to get in, get out and get on with life. The whole team at the Crestview store is great. I don’t even entertain the idea of shopping with other companies anymore.
frank M.
1726179910
John was very helpful in helping me find a alternative to smoking. Recommended these new gummies. He is always very professional and courteous. Also Eric did a great job. Everyone at this location is always very friendly and helpful. Thank you
K- mom P.
1720842410
John was so helpful and kind! He answered all of my questions and gave me so much information. I suffer from chronic pain and his help has me on a road to finally having some relief. Thank you so much, highly recommend.
Rachel K.
1720623580
Edited to add that the staff here went above and beyond fix the situation I originally reviewed. It wasn't the people at the store that caused it but they did rectify it! They are the best! So nice and so knowledgeable. 100/10 recommend!Called their customer service to ask a question about the deals their website said only to be rudely told that I'm wrong and they don't know what I'm looking at but it must not be their site. I reloaded and refreshed and went to different places in the site and saw the same information. No help, very rude. I took screenshots with what I was saying was there with the dates so I'm not crazy or not looking at the wrong page. I shop here very frequently, but, now, I don't want to spend money if there is that's how your customer service is when something is wrong on their end.
Danielle R.
1719779004
Very pleased that they have upgraded the quality of the devices. Lewis at this location, has been an incredible guide. Very knowledgeable with products & outstanding customer communication.
Rachel K.
1719069272
Called their customer service to ask a question about the deals their website said only to be rudely told that I'm wrong and they don't know what I'm looking at but it must not be their site. I reloaded and refreshed and went to different places in the site and saw the same information. No help, very rude. I took screenshots with what I was saying was there with the dates so I'm not crazy or not looking at the wrong page. I shop here very frequently, but, now, I don't want to spend money if there is that's how your customer service is when something is wrong on their end.
sherry W.
1718908644
I was just at the surtera dispensary in Crestview Florida and had the best experience there was a young man named Tyler that waited on me and he was very knowledgeable and answered all of my questions.And I didn't feel like he was rushing me like some of the other dispensaries.I will definitely tell my friends and family how helpful Tyler was.
Joshua L.
1715532598
Christian has a great personality, just talking to him made my day brighter. Definitely need more people like Christian in this world.
Jonathan F.
1712150145
Can't say enough good things about this place (Crestview Location). All of the employees are friendly and helpful. Tyler helped me the other day and gave some really good recommendations. He went above and beyond!
Kat M.
1708818776
Love this place! Employees are super helpful and friendly! I feel confident knowing that there’s an awesome team of people that will take care of me every time I step foot inside!
Kayla N.
1708815810
I genuinely love this location! The employees are kind, excited to help, and full of personality! One employee that impressed me the most with his desire to help was Lewis. He worked with me and stayed patient all the way through!
Joyce C.
1708805038
The ppl who work here are amazing. Not only do you all ways get a great price and product. The staff is all ways up to date on there knowledge of the product. It always easy to pick out what will work best for you as the patient. Good job guys.
Arin D.
1705253014
I don’t get to shop at Surterra often as there isn’t one close in my surrounding town but I definitely make it a point to stop here when I’m out in crestview. I really like their products! Flower is my go to. Megan was so helpful and very informative! I learned about the delivery program so will definitely be taking advantage of that!
Amanda K.
1703967759
Brian was super knowledgeable, and very honest about the strands. He had not tried. I appreciate the honesty over trying to just get a sale. He was quick to find somebody there that had tried the particular strands. I was asking about. Great customer service , I’ve been coming here for the last year. I even passed two other dispensaries to get to this particular Branch.
Anthony M.
1702056091
I've been going to Surterra pretty frequently over the past year and a half or so. The prices are always great, deals everyday but the highlight of Surterra has gotta be the staff. Everyone is always very helpful and friendly! In all the time i've been going I have never had a bad experience. I wish I knew more names but one I do know is Megan, who's always super accommodating and patient! Once I learn more names I will make sure to update.
Emery M.
1696628855
Always a wonderful experience and I am treated so kindly and with top notch customer service and respect. There's a reason I keep coming to this dispensary when I live in Santa Rosa Beach!! The employeesjust make that much of a difference. James to name someone specific who always stands out going above and beyond. But those other dudes with the big beard or the long red hair are always awesome too. Will always be a regular at my favorite dispo 🥰 Should totes let me leave tips !
Catherine H.
1696040188
I love this store. These people are patient, knowledgeable, and super kind. And a very fun store to shop in. The vibe there is awesome. I'll try and name names next time. But so far all of them are fantastic 👏
Anna B.
1692906628
The staff at the Surterra store in Crestview is always very friendly and helpful. I’ve had the most pleasant encounters with Tyler and John, who have told me about some excellent sales that they have going on. I really appreciate all of their knowledge and suggestions. Surterra offers lots of great deals and discounts, especially on bulk products, which I appreciate, I will definitely continue to shop at this dispensary. Even the gentleman who brought my delivery once was extremely friendly and lay back.
rebecca
1691768469
So, I don’t normally post or talk about medical cannabis. It helps when I need it and that’s what usually matters. But yesterday I had such a pleasant experience at the Crestview store. The staff is 💯 friendly all the time, but how could you not be, right? Lol. Anyway, yesterday, I walked in and they were playing Lauren Daigle’s Thank God I do! I’m a full on Jesus freak, and I have mentioned to them before that it would be pretty cool if I could hear some Christian music on the radio too once in a while because “we” smoke too 😂. So I don’t know what the reason is that it was playing, but I took it as a blessing. God knows that sometimes we need a little extra help. Thank you all so very much and please continue this🙏🙏
James H.
1690587229
I ordered online for pick up but wasn't eligible to get all the flower on my list. Instead of canceling my order John at the Crestview store called and let me know. So he said he would have the rest of my order ready when I arrive. When I arrived he had my order ready then helped me pick out as much of my flower I had available so I could get the most possible. After we were done he walked me though how to check what you have available and when and what was was available next. He was super helpful. This was the best experience I have had since I got my medical card 7 months ago. If you need any help he's your man.
Sheri S.
1690505713
Everyone who works at the Crestview store are so awesome! Tyler checked me out tonight he’s always so lovely and informative. Aydon and Megan were there as well they all kept a smile on their face and mine as well 🙂 I really wish I could leave them a tip hopefully that changes soon! They all deserve tips for working so hard!! LOVE THEM!!!
Chris K.
1689652552
Best Flower! I love the Sugar Rush, Animal Larry, Garlic Fusion, RM86 just to name a few. Best People! Aydon, Megan, Christian and John are my regular people but everyone has been great!!
Jacqueline L.
1689122788
Logan is always so helpful, friendly, and personable. I have also used the delivery service and Angie and Quentin are both so amazing too! I have been going to Surterra more and more than the other dispensaries lately too. Love the vibe there!
Lin Zeee (.
1687706578
Love the team here since they're so friendly and always willing to help out. Christian is so friendly, John always greets me by name, Quinton helped me set up loyalty rewards points, Angie, Tyler, Megan, Billy, ,Alora, Caitlyn, Brian are knowledgeable about the products. I've seen them be so patient with newer patients, and they always recommend good products and educate on what they can benefit in. This team is knowledgeable on terps. This team is great for our small-town vibes here! Keep it up guys, love the sales too
Lala S.
1682797939
Great prices here. They got 15 dollar chocolate bars with 100 MG of thc for the whole chocolate bar. They continuously have discounts on many products. Their purple punch vape pods and the chocolate bars are my favorite products offered. The RM86 weed is a great product, it had 27.10 precent thc and 35 precent is highest precentage able to be achieved as far as I know. So that's pretty good of an offer and woth them constantly having discounts the offer just gets better it seems. The float flower comes in a sealed frosted glass jar for freshness. I do like the freshness seal.Update:This store seems to have lost its vigor though. Some employees seem genuine in their attitude or their happiness. Yet, some try too hard to put on that overly joyous act to the point it's awkward. The happy mask is even more so shattered when your involuntary body language does not match the way you try and portray yourself. It's sickening and frustrating to people who have social anxieties and are good body language readers. If you can't completely be happy for real don't do the act cause it makes you look like a fool. If you are only feeling blah then act blah. Or if you dont care then dont act like you do. Don't act happy go lucky all the time if you are not. Considering changing to another store now after a few recent experiences.
Kentrell B.
1682361729
Some of the most knowledgeable and friendly around. Logan especially is knowledgeable and goes out of his way to make you feel welcome from start to finish in the transaction. Recommend highly, always a great experience. Quick service. Not a bad word to say.
