They have a killer deal that they advertise on their website but they do not honor it in store.The website states if you purchase 8 eighths during the month of September they only cost $17.50 each.There are no limitations listed on their website however when I came in to pick up my order, I was told two of my eighths didn’t qualify due to recent changes from corporate.If you advertise a good deal on your websites, you should honor that. And if there are limitations, that should be clear in the advertised promotion.
I love Surterra! They always provide the best customer service and have excellent products to choose from. I was helped by Spencer and he had the best recommendations. Thank you again for all that you do!
Second time here and I am glad to see this place. I visited last Friday and was helped by a knowledgeable staff member (I can't remember his name but a lot of tattoos and handsome). Surterra has the gummies that really work for me. Convenient location off to the side of Victoria Park. The Float flower brand is the bomb 🤯
I am a cancer patient and needed some information regarding tinctures and edibles. Spencer helped me out and educated me about capsules and was very informative about them and edibles. He answered all my questions and I will definitely be back.
Tommy and emeily. Are the best. Super friendly , knowledgeable about all the items in the store I may replace and Happy I usually go to Trulieve, but you might have a new customer but because of the two sack members you have on site right now . I try to tip them you guys don’t have a tip jar little upset about that because these guys over here working hard I try to offer them lunch. They did the lunch very great sales people you have at the front desk.
Spencer was the best help with finding me a new strain, I highly recommend this place to anyone. Also they have discounts daily, help save so much money! Next time you’re looking for a dipo come here!!!
Went in for the first time since I just got my card and was helped by Spencer. He was very well informed and able to answer all my questions on what might help my situation. They have a great first time discount as well. Thank you!
First time visiting a Florida dispensary and they made it really easy. Answered all of my annoying tedious questions for 30 minutes and i left informed with quality products. Thank you for your help i will be back
I shop here almost weekly for the last year. I left my ID at another shop, and today I went in and asked them to use my state issued concealed carry permit to pull up my info. This has never been an issue at any of the other dispensarys like SunBurn or Sunnyside. Clerk refused, rather rudely.He's not a lawyer and he has no right or obligation to refuse a state issued ID. Having a permit does not equal purchasing a firearm, and it shouldn't be any of the clerks concern. I won't shop here again.
Spencer and Tommy were simply phenomenal! Very knowledgeable and so helpful. This is one the best dispensaries in Broward!
Spencer was probably the most helpful budtender I’ve ever had. Very experienced and had great recommendations and help! 10/10!
My favorite spot! Top of the line. Spencer is the best! Patient & helps me find what I’m looking for. I’ll be back. Thanks Spencer!
Spencer took care of all of my needs as a first time customer. I will certainly be back! Nice place and a nice young man!
Spencer was beyond helpful and em had a lot of product knowledge. One of the most helpful staff members this Surterra has 👍🏼 keep it up
Spencer was professional. Informative and helpful. He made great recommendations based on what I asked for originally. He told me what was on special too that would fit my needs. Super clean space.
Great spot with a lot of variety. Spencer the assistant was super helpful showing the different products they have.
Nice and clean dispensary with great deals every single week. The new manager Spencer was extremely helpful and knowledgeable on the products I was curious about. Will definitely continue to shop at Surterra for the foreseeable future.
Heyyyyy yalll!!! I just wanna say if you need something, Come Here!! Excellent Quality ! Clean and Friendly ! Ask Kindly for Katie !!!! She is amazing and knows what she is talking about ! Listen, they will be seeing me !!!!! Thanks Y’all 💖
In and out in 2 minutes today. This place is so efficient as compared to some other places. They really focus on customer service and good vibes. Emily is a true professional with a beautiful smile. And the half-price rosin makes me smile😁
Outstanding customer service. Friendly atmosphere. Fantastic products. The buds on their premium indoor flower are beautiful to behold. Relief patch is a wonderful way to discreetly take your medicine. Staff is awesome
I had a lovely experience and I have Megan and Emily to thank for that. This place has great products at reasonable prices. I'll definitely be back
Great staff. Helpful, so very friendly and they get you in, out and on your way in no time. Excellent products and great sale promotions. I highly recommend this location.
Awesome experience, super quick online order fulfillment, great friendly people, amazing prices. This is my new go to dispensary and I refuse to go anywhere else. Thank you for the exceptional customer service and standing out in the best way possible!! I look forward to seeing you all again soon!!
The staff is nice I will say that. One of my issues is I don’t know why they don’t have iPads or tablets of some sort so you can see their products and probably help to know what’s out printing paper isn’t sustainable. Secondly, I bought a live Rosin cart and it was on sale and I was very disappointed. I was not able to leave a review on the website and I am disappointed more so that I can’t get my feedback on a product that I did not care for. As for the cartridge I got this is extremely low quality live rosin cart that looks like a live resin cart even at the sale price I am disappointed imagine if I paid full price.
Amazing dispensary!!!! Katie, hope I'm spelling it right, made me feel welcome immediately. She's clearly knowledgeable on everything Surterra products with amazing recommendations. I used to only visit trulieve, but after today's visit, Surterra Ft Lauderdale will be my go to shop for my mj. She was willing to walk me through setting up canpay right there on the spot to make sure I'm getting the most for my buck. Even though they don't take debit cards it's still worth the stop.
The experience here is exactly as it should be.THE PRODUCTS:PRICING: Fair prices, with almost everything perpetually on sale, reliable inventory, consistent product quality, a broad selection of different forms of medicine.VAPE CARTS: They are phasing out the BDT carts and have added more than a dozen good full spec carts.CONCENTRATES: Their concentrate selection, historically their weak spot, is improving. They now offer some wonderful live bubble hash that’s worth the occasional splurge. Their live rosin selection is improving, as well. They seem to still be fine tuning the live resin carts, as they have room for improvement.FLOWER: their flower has improved vastly over the past year. They now offer at least 10 different indoor strains at a time, and you get nice, carefully trimmed nugs with no shake when you buy either their indoor or outdoor strains. They have breached the 30% THC content threshold, and the flower comes in a variety of shades of light to dark green, often with purple hues & with hairs ranging from dark red to bright yellow.THE EXPERIENCE:The staff here are the kindest, most friendly and easy-to-talk-to people I’ve ever encountered in S Fl dispensaries after trying nearly every place (except The Flowery and Jungle Boys).When I first got my card a few years ago, I originally went to Trulieve, and got tricked into thinking that waiting in your car for an hour until they felt like calling you inside was somehow normal. This place is the opposite experience.The store is never crowded, ever. There are only a handful of employees, which means that they quickly learn their regular customers’ names and preferences, and always greet you with a smile.Somehow, they even do a better job than all 20+ people at the average Trulieve location, because there is never more than one person ahead of me in line here. Unlike Trulieve, it means I can count on being in and out of there in under 5 minutes 99% of the time.Overall, it’s as good as a Florida dispensary experience can get, at least while operating strictly within the letter of the (often absurd) law we are subjected to by the Dept of Health.Pictures are of an average indica (19%, Candy Punch, $35/eighth on sale) strain just to give you a baseline.
only my second time but sure won't be my last!Very thankful Kathryn was there with great insight, so helpfulthis is the Gorilla Puff crumble 😉
Beautiful clean place awesome promotion for first time customers knowledgeable staff friendly vibe with excellent employees Make sure to have cash or use CanPay and go see Alec for all of your medical bud needs
Just left this establishment for the first time. Got the pleasure of dealing with Alec. I have yet to try the product but once I do, I don’t think I’ll ever go to another dispensary again. The energy was amazing. The service was amazing. Not to mention the 60% off the first time you go. Highly recommend. Alec deserves a raise. well done suterra.
This place is my new go to dispensary. Isabell was very kindly and knowledgeable. She took her time to go over all their products and new customers get 60% off. The float brand is very nice. Very spacious.
Have been here twice and both times were great. The staff is amazing. Emily was so nice and helpful on mine and my husband's first visit. Sean is super knowledgeable and passionate about his job and was a pleasure today when we went. Their products are of the best quality and we will definitely be back.
Wow what a great first experience whole crew was very friendly Emily Katie and Megan helped me find some awesome products and let me tell you the quality is here! I recommend taking advantage of there deals as prices are still high for medical, hope it comes down if it goes rec. overall seems like they have a lot of good deals💯👌 wish they had some more flower choices. overall Im very happy will be back for shure very close to home👌
I went to the store for first time and complete new to this world , I need to go to this road for my son who is Autistic and have Anxiety really bad .After many months of research I decide to tried this for him seen have help a lot people.Seen I walk in to the store I was expressing how happy is the staff and Katie , she walk me to the process to understand the product and the order of the Dr, she was very professional, knowledge of the product and kind,. I will recommend this store and Katie my experience was amazing Thank you and see you soon definitely I will be back .
My first time shopping with them. The whole staff was nice and informative. Sean helped me out today and led me in the perfect direction; He knew about everything on the menu. I really appreciate that. I’ll be coming back.
I had an amazing first experience!My time with Isabelle was super she was most attentive and knowledgeable.Will see you soon! Thanks Mikki
My first time visiting the store. I found everyone to be extremely helpful and knowledgeable. Katie waited on me, I personally thought she was terrific. I definitely will go back. I felt very comfortable talking with Katie.
First time at this place. I went on a Sunday afternoon when they were gonna close soon. I thought they might be annoyed but they were super friendly and welcoming. I’m so glad there’s a dispensary close to where I live that is this great. I will def be going back. I only got 2 things because I’m broke rn but the chocolate bar is bomb as well as the vape. Without even trying it though, I could tell this was quality stuff. I’m looking forward to going back and getting more medicine to help with my chronic pain.
Great location! Near the beach. Knowledgeable friendly service. Organized selections.Excellent for seasoned customers. Discreet entrance is appreciated. Check out this laid back new favorite.
This is the dream dispensary: everyone who works there is extremely helpful. ask for Alec or Megan - they are sure to point you in the right direction with a GREAT attitude. LOVE THIS PLACEClean - extremely Zen Like environment. Tell them Rosie the Dog sent you 🙂
Great place.the staff are very knowledgeable. Pleasant and polite. They are very patient and take the time to explain the different products to you. I am a disabled Vietnam veteran some of my doctors inferred that I would benefit from medical marijuana. The outcome from using them has been unbelievable.You have a great staff ( you should give them all a raise ).
I went in there this past weekend. It was a nice experience. It was my first time getting any of this stuff and was pretty clueless. They asked me a few questions and helped me find some stuff that suits my medical needs! Thank you guys- I’ll be back!
This place is incredible. Amazing selection of product, knowledgeable staff, and so clean and easy to navigate! Shout out to Diego for being the best
I tried the micro dose mints and they were excellent choice for low dose daytime medicine ; Alec is always cheerful and helps me when I visit huge shout out to him for an awesome vibe
Alec and Emily took great care of my 1st visit. 😃💯 excellent customer service from each budtender. The menu choices were explained and easy to read. Potent medicine was enjoyed later that evening with tacos as it was Taco Tuesday.
Forgot my wallet, 1 hour before the place closes. Alec tells me to go home place the order again and he will hold it for me. 10 minutes later on the drive home he calls me and said he already placed the order for me already unpacked and repacked the order it's waiting for me I need to do nothing. This place is great!
1st time here the place is HUGE compared to others lol. Jay way dispenser and she was quite friendly and helpful! I’ll definitely be back for one of those strains “I won’t mention lol”
Amazing place great services Emily was very nice and kind and helpful I will totally come back
Clean, ample parking, friendly and knowledgeable staff. Seamless and quick online transactions. Great sales! Couldn't ask for more.
Alec and Mike are awesome and always friendly and helpful letting me know all the specials available. Definitely coming back
Great people, very friendly costumer service. Good variety. Shoutout to Emily ✌🏻that guided me through the Menu. I will definitely be back.
Having Emily and Mike at the store has been GREAT! They are always warm, welcoming and informative. I feel like I am on the show Cheers, whenever I walk in. Because they take the time to not only learn their customer’s name, but to know a little more about them so the are not just another face.
Clean, spacious, and 60% off your first order. Just trying their vape (Oregon Noble) for the first time and it’s powerful.
Alec helped me out, and was very knowledgeable. Great products!
Mike and Emily were extremely helpful in finding exactly what I want, whenever I was lost or confused they were there INSTANTLY to cure my insecurities. If I could rate 11/10 I would.
Staff was super sweet . I ordered online and it was a very quick transaction.
Extremely knowledgeable staff that is eager to assist patients. Amazing products as well! 10/10 would recommend.
Great products, great staff!