Great Atmosphere, very helpful and knowledgeable friendly staff. In and out all the way around awesome vibe. If you haven't already been you should definitely drop in
This was my first time and I was so confused and Jerry made my shopping experience great! He answered all my questions and help me understand which one was good for me to get. He was awesome!
Absolutely amazing staff! I asked if they had a tip jar and they didn't. That would be an AWESOME addition. As a customer, I would like an opportunity to reward AMAZING customer service. MANAGEMENT!!! Listen to the people!! I want to see a tip jar next time I come in there!!!🤩
I always have an amazing experience here. Emily was so knowledgeable about the products and helped me make some amazing choices. She was super friendly and our conversation brightened my day. Thanks for being a part of our community.
Brad is very helpful, he always goes above and beyond the call of duty to help me find the right products and inform me when my favorites are in... Thanks Brad! And thanks Surterra for superior quality medicine and professional, considerate employees!
Chris and Brittney went above and beyond to make sure I got the correct product I needed! They knew I’d like the Full Spectrum since I have a hard time smoking vapes without coughing! This one is amazing! Thanks y’all!
Great place with a great atmosphere. The decor is really warm and well thought out. Cudos. The employees are all very friendly and go above and beyond to offer advice on what to try and what is on discount to save money when in a jam. When in a jam I'd suggest spending the 35 for the 1 gram vape cartridge distillate purple punch. It smells and tastes great with a great quick and long lasting effect from just a couple puffs. Could really make it stretch if you need to. ^_^
Chris was a pleasure to deal with. Know his stuff when it comes to picking the right product. He took his time in showing me all the available deals. Chris defined how easy it was to shop. The place had a real good vibe, it was clean. I will come again to shop here it's one of the most pleasant experiences I had at a dispensary. Thank you Chris!
Today’s visit. I was greeted by. Emily she really helped me out with my order. I ordered online but I had to make some adjustments when. I walked in because. I didn’t have enough money and she helped me get what. I could. With the amount that. I had. She even complimented my hair, which made me feel nice.
What an easy experience! I simply place my order online, and can pick it up any time before they close, or have it delivered to me! And the staff are very friendly and knowledgeable about their products, very capable at helping me find the best options to meet my medical needs. Yall are awesome!
This used to be my favorite dispensary. Everyone remembered my name. So friendly. I’ve been going for about 3 years.I went Friday and there is all new staff. There was 1 person behind the counter, she said she was the store manager. There was just me and another lady waiting. However, every time a new person came in the door, if they had an online order, they ignored us that had been waiting and helped them instead of us.When I questioned it, the manager told me it’s company policy to help those that ordered online first. I asked if my business was important and she said I was being confrontational.They need some sensitivity training in there. I was shocked because normally I’m treated so well, today they made me feel like a second class citizen. The manager even stated, you didn’t have to wait that long. That was not the point. I felt ignored when I generally spend a few hundred a week in there.I guess the dispensaries don’t care to keep their long time customers. I like the Coral Reefer stuff. But, I won’t be back. I was made to feel like a low life. And I assure you, I am not.The new manager has no customer service skills. I’d be glad to help train your staff on customer service.
I love going to this store! The staff are amazing and I never have to wait long like some of the others in town! If you place a online order you usually don't have to wait long for the message your order is ready and even if there is a huge sale and lots of folks picking up they still get you in and out in a timely manner!!
My 1st visit @ Surterra was like no other. Ken at the FWB location is the employee to see, he definitely Rocks👍✌️. Ken is all about the customer. TOO BAD THEY DON'T ACCEPT TIPS🤔
Mikayla is the best. .. get this girl a raise!! Customer service is what it’s all about. She goes above and beyond.
Great deals, products and knowledge here. Brad was an excellent host and took excellent care of me. Will be back to see these guys and definitely talk to Brad for some suggestions!
The best dispensary in Florida, the premium flower is the best flower I've ever smoked hands down. They keep coming out with new stains that are amazing. The customer service is unmatched they are fast and helpful. But honestly the product is unbelievable
Love this dispensary! Hands-down best in the area. They always have such good deals, and they run such a smooth shop. It’s always in and out and never waiting for over 10 min !! All the other dispensaries could learn something from them
Always a quick and pleasant experience. The employees are very knowledgeable and friendly as well. The quality and stock of product is great. My #1 go-to dispensary in Fort Walton/Destin for sure!
Awesome and educated staff. Always fast service. I would love to be able to show my gratitude in a monetary way. Keep up the great work.
First time shopping here. MaKayla was great! Very educated on cannabis! I got some great stuff for great prices. Thank you MaKayla for an enjoyable shop!
Amazingly knowledgeable, friendly, proficient and quick. Had a lot of questions at the technical level and they broke it a down beautifully. Not the best part of town in my opinion, but it's on the inside that counts, right? HUGE discounts. Clean and well kept. Will be visiting again
My go to dispensary, great product, killer vapes and weekly and daily specials that make it affordable for the regular workin Joe or Jane as the case may be!!
I stopped today to pick up and Ken was super helpful and friendly. He double checked everything and made sure I got the Veteran discount which is much appreciated! Thanks so much.
Surterra has really improved in the past six or eight months and they keep improving and now I shop there.the quality has improved and the bud tenders are great supper friendly
The gentleman who helped me today is wonderful..I'm bad with names.The store is sooo easy to navigate and so clean!!!You all had my favorite item and I was given a 60%off because I was newbie!!!!Love the dispensary..I will be there more often.Thank you for helping me 😊😊😊BRAD his name is Brad.Thank you again ...Ms Britney. Thank you for helping me. I will be calling in the doctor on Monday to understand what is going onThis place is great 👍👍👍👍👍👍
I tried a few different CBD tinctures from other places but Surterra has THE BEST one by far!!!! It doesn't have a peppermint taste and it is smooth and easy to use as tinctures should be. I also can't say enough about how friendly and informed the staff are - they answer all of my questions and help me make the best decisions for myself. I appreciate their customer service.
Chris was awesome! He was really knowledgeable about everything g and made me feel super comfortable. I will definitely be back! His customer service is top tier.
The live rosin vape carts are my new favorite vapes.
Aydon and John were super helpful, very knowledgeable and positive attitude oozed like a pipe that needs a good cleaning!! Love this place
Great spot. Brad is a great employee with knowledge who has helped me make some decisions that best work for me. Promote that dude. They finally have Live Rosin carts that are amazing! Would be nice on there website if each product had a COA with the product so I can research what I am buying before hand.Update: The Live Rosin carts are my new go-to. Hope they stock them in Myakka Native soon!
Serena was extremely helpful with recommendations and any other questions I had. 10/10 would recommend this dispensary!!
Aden is one of the best bud tenders out of any dispo in the area. Makes the experience 100x better. Its like he can read my mind and knows exactly what i want. Ill always recomend Surterra to others because the staff and products are fantastic.
Again like always I want to praise your staff and most of all "Tre" I really enjoy coming in and having him as my wellness coordinator! He is never in a bad mood and always seems to generally care about his job. Which is an extremely rare occurrence in today's society. Most people seem miserable doing what they are doing. But not the staff at Surterra, and most 9f all not Tre!
Always amazing service when I come here. Nick has helped me and make sure that you have everything you need and always ready to answer all your questions. Thanks again Nick!
They help my husband so much. I see this and I appreciate this. Happy faces, and very fast. Thank you so much Suterra Team!
This was my first time here and I must say I was impressed how nice the store was on the inside. Very relaxed atmosphere and the wellness coordinator, "Tre" who took care of me was an absolute professional who knows his stuff. He set me up with a variety of concentrates and informed me of my first patient discounts. So far I've only tried the Oregon Noble Soft Wax. I'm extremely impressed because it has a great aroma and smooth! But most of all I'm completely relaxed on a scale of 8 to 10! Great products so far, so I definitely recommend giving this place a try. And again thank you "Tre: for looking out! 🙏🙏🙏💯
Great customer service by Serena. She was very pleasant and knowledgeable of the products she is selling.
This has fast become my favorite go-to dispensary. I've had bad experiences at other local dispensaries, but I have nothing but good things to say about Surterra. The staff is incredibly friendly and extremely helpful. They will often go above and beyond to make sure that the best deal is available and offered.Additionally, the selection of products is extensive and competitively priced. The supply is adequate and wait time is minimal. All-in-all a great experience every time I go.If I could remember staff's names I would give kudos to you all separately, but I think you all do a great job collectively as well.
Great experience ever time I come to see them. Tre with his buddy at the front desk where awesome. It was so fast I had no wait. Thank you Tre and Marisa for getting me threw.
Mikaela was a great help today, super friendly and answered all my questions without any hesitation. Need more like her. I Gotta update this my name Nick at Surterra was amazing today. Ya'll need to clone him and Mikaela.
Everyone there is so great and finding out Nick liked Mac Miller made my experience way better. Everyone is so sweet and knows there products very well. I apologize if I forget to mention anyone so I will say thank you to everyone who has helped me there surterra is my store of choice!! Thank you to every single worker there!!
I had a great experience with Serena M.She was very nice and very spunky. She was full of lots of helpful information. Because of employees like her that is the main reason why I keep going back.
The place is very clean and nice!! Shout out to Chris! He was so helpful and professional! He made my first experience in this store location comfortable and easy! I will definitely be back! Thanks Chris and the wonderful staff at Surtera
It's a great dispensary! The atmosphere is peaceful & the place is clean. The service is kind, fast, & thorough. Their products are consistent. On my last visit I was helped by Serena. I appreciated her patience & enjoyed her vibe.
Just going to say everyone there is great but Serena M. is amazing. She always greets you with a welcoming attitude, makes small talk to address your needs personally and has an extremely jovial personality which makes you feel welcome. Love Surterra Wellness and find their products to be among the best.
Always a pleasant experience here. Kristen does a great job always helping me find what I need. Highly recommend this place.
Finally figured out to leave a review. I came in a week ago or so. Saw reviews saying products and service were superb so I went myself. Products are plentiful and good quality . Service - not so much. Saw purple hair lady vaping saw her inside seemed frantic. Im old fashioned and professional seems in dispensaries this normal. I had a lot of questions and young man seemed annoyed to help. Please have better attitude we just want to make sure we can our medicine! I will b back
Had an excellent first experience with SurTerra, Serena saw me into the shop and was very knowledgeable of the products and their medicinal benefits. She was also very insightful in providing a recommendation based on her own experience (which I found to be a very beneficial medication, thanks Serena!) they also had considerably more product in stock than Trulieve and the prices were quite competitive. Overall I would recommend this dispensary to any medical patient in the fort Walton area, and if she’s there, you definitely want Serena to help you
Surterra is my go to dispensary after being let down by Trulieve numerous times. I am always in and out in 5 minutes, they're always stocked with great products, and each budtender is well versed on what's in stock. Serena is awesome and was super helpful with the questions I had during my last pick up. She was also incredibly friendly and really seemed to love her job. Fantastic experiences!
Fort Walton Beach is my normal Surterra store, where the staff are always very knowledgeable, friendly and efficient. Serena M. made my day with her bubbly personality and infectious attitude. Shopping is always a pleasure at Surterra and their products are top-notch!
I stopped by here Monday afternoon & I can see this place quickly becoming my regular dispensary! When I walked in I was greeted by 2 employees who were very helpful in answering all my questions and they had great recommendations! I then went to the back and finished my order with Tre, he was awesome! He was very helpful and sweet. This is definitely the first dispensary I walked into and had a great experience all the way through! I hope they get a location a little close to me! I’ll happily make the 45 minute trip until then though! I highly recommend them!
Surterra always has the best selection and the best product... every experience is pleasant. Most recently Victoria P was my agent, so nice, I had a few questions got answers, I look forward to my next visit.
Consistently fantastic service! Fast becoming my go to dispensary. I’d like to give a special shout-out to Alora and her partner (sorry I didn’t get your name), for helping me, today. I appreciate you taking the time.
I can’t even show out a single employee because they’re all equally amazing. Everyone knows my name and is super personable and friendly. There are sales like every other day, veteran discounts daily, best prices compared to others around town. I wouldn’t go anywhere else.
My 1st visit and I was extremely impressed! No lines! Great customer service. Terrific product. Can't wait to return!
Never a wait and they ALWAYS have flower. Victoria P. is always a Huge help with selecting new strains or products. The entire team is a pleasure and loves joking around.
Victoria P , without you where would I be?I’m not good at reviews but perhaps a rhyme will show that Victoria P made my shopping experience sublime.If you need product advice Victoria P is real nice.Victoria P explains products in-depth and fabulously.I like to visit Surterra…What can I say, wish I had the money for every day.Hey! Victoria P? You’ve made a believer out of me! #surterraforlife— all cheesiness aside , 😂Victoria was super professional and explained the product line to me extensively.She never acted in a rush , she wanted me to be satisfied with what I got. Had great suggestions that worked well for me. She was very knowledgeable about the products.I love the whole staff. Very relaxed atmosphere. Clean.I have not had one bad experience.— Shannon
Very clean & nice. Both employees were extremely professional & helpful. Made my first visit very easy. The products I purchased are top quality. I’ll definitely be back! Thank you so much!
A beautiful young lady, Victoria, has helped me a few times at Surterra FWB. Her and the entire staff are just awesome. I don't even order online because of how fast customers are taken care of here. The chairs don't get much action, if any. I can't express how impressed I am with the customer service at this location.
When you visit ask for Brad - he is awesome! I had a slight issue with the product itself nothing major, but Kristen & Brad addressed it as soon as I went back in. They both went above & beyond to assist me while having great attitudes which means a lot these days! I give them 👍👍 & 🌟🌟🌟🌟🌟 Thanks Brad & Kristen you guys rock💯
This store was extremely clean. Order went very quick and I received excellent service by "Trey". He had all the right answers concerning their products. Good job.
Shout out to Mrs. Alora R for excellent service at her store. She was super cool and friendly and made you feel apart of the family there at Surterra Wellness. I also found out she is a member of WU-TANG-CLAN. I love it.
Never a long wait. Very friendly, courteous employees. Always willing to help and answer any questions you have. I once used another place but I will never go back. Surterra is wonderful and my assistant today, Alora was so very pleasant and helpful. Cant wait till next time!!
My first time in I had no clue what I was doing. They took the time to walk me through the process of how to order, explained all the different products, and answered all my questions! Each time I’ve ordered online, they have everything ready quickly. Thanks!
Surterra product is top notch and every employee is friendly and helpful. The set up of the dispensary is not what I am used to, but it’s nice, modern, and clean. - Rachel Guidry. Founder, Creative Director. Piper Creative Company.
The truth is they’re so awesome! Excellent customer service each time I visit with them! I drove round trip of 60 miles just to purchase the very best medical products with a good discount!Thanks again for treating me special as a Customer....Highly recommend!!!Brooke is Outstanding and goes the extra mile for the customers! Thanks again for all your support!
Ok soooo.. I would have never expected this location to be as welcoming and inviting as it is.From the moment I entered I was warmly welcomed by ...EVERYONE! Amazing experience very informative and Victoria and Marisa oh and Trey were definitely the highlight. No 3 hr waits so this is a def spot for refreshment and stock!! Surterra you Rock.
I had the pleasure of going to the FWB Surterra store a couple of days ago and I must say IMPRESSED is not the word I would use FANTASTIC is more like it. From the moment that you walk in the door you are greeted with a welcoming smile from the associates at the check in desk. The atmosphere is extremely welcoming and not chaotic ( if it is they hide it very well ) I had the pleasure of working with the Stores General Manager Marisa, she took the time to walk me through each of the strains I thought I would be interested in, but soon learned that I was going for the wrong items for my issues. Marisa took the time to listen to what I needed, listen to what I thought I needed and then to show me and explain to me why the products she was recommending were the right choice for me. I have been to many dispensaries in the last two years and by far this is the most organized, knowledgeable, friendly and professional staff I have encountered. As a business owner it is a absolute pleasure to see someone in a management position that clearly has her patients, staff above all. Thank you again Marisa and Staff you have a lifetime customer!!!!
The truth is they’re so awesome! Excellent customer service each time I visit with them! I drove round trip of 60 miles just to purchase the very best medical products with a good discount!Thanks again for treating me special as a Customer....Highly recommend!!!
I can’t say enough positive things about the customer service & efficiency of this store. I am always greeted by name when I walk in & the staff goes above & beyond to make sure I understand everything & am satisfied before I go. My pickups are always ready within 10-20 minutes & I have never waited longer than 5 minutes to be helped. I highly recommended you enjoy this experience for yourself 🙂
1st time here after having visited numerous dispensaries. The Fort Walton location has an awesome lobby, welcoming staff, and quick service. Placed my order online, which was subsequently ready VERY FAST.This was the only dispensary within 50 miles that had what I needed. Thanks again!
Great place, always friendly and answers any questions that I have. I’ve tried many other places in the area and recommend Surterra over any of them.Great prices too!
Would not exchange faulty product..I decided to edit review from 1 to 3 stars because all of the employees have been very courteous with the exception of one. Had been getting that same vape pen for the last several visits and never had a problem. Pen stopped working intermittently and then developed a some cracks and started separating from mouthpiece. I never dropped or put pen under stress. They wouldn't replace because it was cracked and missing resin. I am very disappointed because I feel like they should have replaced. Would have been glad to pay partial amount. Lady was stern and made me feel like she thought I was trying to get something over on them. Wasn't at all
My experience at Surterra wellness has been outstanding. The team at the Fort Walton Beach location are polite and very knowledgeable. Kristen and Marisa greet me with a smile every time I shop. I never feel judged and I feel right at home while I’m there. I could keep going, but I think you get the hint. Thanks for everything!
Great experience and knowledgeable staff today! Got two Tillamook Strawberry flowers and a Tillamook kief, and both are great! And the guy who helped me out was friendly and knew a lot about the puffco products they had (his name was Michael) Surterra made me happy today, woo 🙂
Absolutely no flower in stock aside from some 9% B.S.
Super friendly...they explained everything!! We were so nervous but they let me accompany my husband and ask questions...did not make me feel like an idiot.
My gf and I decided to check this specific Surterra out. (Fort Walton Beach) it's an hour and a half drive. Not much of a choice so I choose not to buy anything. My gf on the other hand bought 2, 3.5g containers. We get out to the car and she opens the container to find mainly stems w tiny amounts of weed on them. And of course there were 2 different stickers on the container with different strains and THC %. I think it's a safe bet that the employees or the people the package their product, have no idea what they are selling, and don't seem to care about screwing over their customers.
The end of March I purchased 3 bottles of Soothe Oil which cost me $225. They put the wrong product in my bag. I didn’t need it until last night then realized it was wrong. I took it back and was told there is nothing they can do. After arguing they agreed to replace one. Now I’m out $125. I went to their competitor on the way home and their policy is to correct their mistakes and they exchange which is all I wanted in the first place. I would not recommend now knowing that the customer is responsible for the companies mistakes.
The best dispensary hands down! They have fun and friendly staff that make you feel very welcome. I love the very open atmosphere and the fact that anyone can browse the store. I highly recommend this place to everyone!!!
Good concentrates but you can't get Flowers just pre-rolls and the Jimmy Buffett brand concentrate vape is worth trying but the pre-rolls taste like they might have shakinthem
First time patient and the staff was above and beyond. Relaxing atmosphere and everyone is kind. Manny helped me out with my purchase and I was out and happy. Waiting and hoping for Flower to arrive in the store!
Location is close. Manny was very helpful. Being as this is all new to me, he was very helpful in explaining everything to me as a beginner and answered all the questions I had at the time. I know I will have more and will feel confident to contact when I need them answered. Looking forward to going back. Thank you for all your help!! Keep up the great work!
Just a heads up....do NOT be fooled when the parking lot is full in the morning or early evening. There is a gym right next door that provides classes and makes it seem as if Surterra is packed out. However, even if we were packed out....we'd still take care of you.