Sold me a defective vape cartridge. thanks!
I ordered and received an order number but, when I got to the dispensary, they had nothing. No order. No reason for... why. Then tried selling me overpriced pens when my order had come to less than what one of the items they tried to sell. I thought this place would be wonderful! It's EXACTLY like all the rest. Money money money.read more
My new favorite! Christiana was so helpful! They have so many options. I was in and out in no time!
My favorite dispensary by far!The building itself is clean and maintained open space inside. Staff is friendly and... helpful. I enjoy all the coral reefer products!read more
Edwin was great, extremely patient. Great deal for first customers 👌🏻
They are always super quick to help me, and the full spectrum vape cartridges are my absolute fave!
Very clean place that gives you a enjoyable wait, a well stocked menu as well with great choices. Christiana served me... today and she was very kind, patient and informative. I would come back anytime to see them again!read more
Christiana at the Gainesville location is so welcoming & educated on her products making it super easy for me to make... up my mind (because there is so much to choose from!) usually going home with her favorites. Truthfully, for me it’s not just the products I look for. I’m a, customer service is key… kind of girl. && Surterra locks that in me for. Christiana is so bubbly & nothing short of absolutely amazing! I leave Surterra feeling so full of life 🌱@hippie.flowerz on Instagramread more
Christiana at the Gainesville location is so welcoming & educated on her products making it super easy for me to make... up my mind (because there is so much to choose from!) usually going home with her favorites. Truthfully, for me it’s not just the products I look for. I’m a, customer service is key… kind of girl. && Surterra locks that in me for. Christiana is so so bubbly & nothing short of absolutely amazing! I leave Surterra feeling so full of life 🌱@hippie.flowerz on Instagramread more
By far the best option in Gainesville : Great staff, knowledgeable and friendly. Store is way bigger logistically and... size-wise compared to others in town. Not to mention, their hours are perfect for people that work 9-5sSasha there is incredibly helpful and makes the experience that much better! 'High'-ly recommendread more
Very professional yet warm and friendly. Due to proficient service a very minimal amt of time is needed to pick up... order.read more
Customer service could be better. Order was cancelled and then they would not honor a promo code the next day. Take... your business elsewhere.read more
Quick pit stop while traveling from Tampa to Fort Walton Beach and wanted to visit a trusted brand.. got the same great... customer service and quality product.. no complaints at all!!read more
I love this place. They’re super efficient and friendly. Kelly helped me pick my favorites and helped me so quickly.... Favorite dispensary in south Florida. And amazing products, high quality.read more
Great staff, knowledgeable and friendly. Store is way bigger logistically and size-wise compared to others in town. Not... to mention, their hours are perfect for people that work 9-5sread more
I used to go to Trulieve, but once I found Surterra Wellness I switched. I found my previous dispensary to be too... focused on branding, and not concerned enough with patient care. Surterra provides the quantity and quality products I desire, with short to no wait times, and great customer care!read more
Surterra always has a great atmosphere and world class service! I'm a big surfin' guy, and when I was there recently, ... Trystan Drew recommended the coral reefer and it was tremendous. Immaculate, just like the service I received from Mr.Drew!read more
I just recently received my medical marijuana card and have been to a few dispensaries now. The service I received at... Surterra, by Trystan Drew specifically, has definitely been the best by far! 10/10read more
Not many medical dispensaries have an inviting and warm atmosphere. When you walk in, surterra feels like home. The... staff are very knowledgeable and don’t make you feel like you’re just a number or dollar signs. The staff care about you and your wellness. Tristan in particular has been such an amazing resource and help to me on my wellness journey!!read more
Great company, cares for their employees and patients. Love the Coral Reefer line!
This is my for sure go to dispensary, I love the deals, the products are amazing and the employees are very helpful and... always make things right if theres a problem. Very grateful thank you!read more
Beautiful shop, super clean restroom. Very helpful and friendly staff (Sterling and Jacqueline). Super knowledgeable,... answered all my questions and sent me home with the product best suited to my medical needs.read more
3 stars for consistent excellent service over the past few years. I can no longer shop here, though, because they... discontinued the only product that worked for me, which was a disposable high-CBD vaporizer pen. I cannot find this product anywhere else and am very frustrated. Surterra has decided to cater exclusively (as far as disposable vapes are concerned) to the high-THC crowd. I cannot use oral (edible, syringe) products.read more
I like this store in Gainesville a lot but not my favorite. People are always nice and product is of good quality. The... building is cool, historic.read more
so many good ratio options !and lots of flower options
Definitely my go to store. My personal favorite.
Great product and wonderful staff. I will definitely be back.
Professional, clean, open and friendly. I always appreciate their knowledge of products and guidance.I great addition... to the down town scene!read more
Flower products are great! Wish I could find out when they fill the shelves are filled with new stock. One thing... dispensaries do not make easy to find out. I live out of town and flower is usually almost empty by the time I get there.read more
I have severe anxiety, especially relating to health issues. Since the pandemic it has been overwhelming. Surterra has... been such a blessing. Their Coral Reefer Tsunami vapes (all three including the sativa surprisingly but in particular the Indica leaning one) are the best thing for me in terms of their product so far but I've tried only a few product types so far. The staff goes out of their way to allow me to feel both safe and not a burden, even if I start to get a bit panicked as I did today. Handled graciously. Big thank you to them for that.read more
Customer service when shopping is good. Customer service when you have an issue or have to return something isnt very... pleasant. I used to love this place but now I will never go back.read more
My first visit was very pleasant. Nice staff. Large, spacious place perfect for social distancing. I bought Galastic... Glue whole flower. A heavy indica dominate hybrid; couch lock from very small dose. Pain reduction to a quiet "I don't care as much about it" level. So relaxed, my green cheek conure bird curled up against my hand and fell asleep! I'm impressed!read more
Good customer service from the female manager and budtender Chauncey. Great prices for flower, but sadly the prices for... disposable vape pens have increased $5 in the past year.read more
Staff was great...well pleased,...prices much cheaper than liberty...good bud too...good oil too...it was all good,,I... could say when i left there I was good.read more
📸😉 “ I’ll Make You Famous “ 😉📸
There online process is in need of work. Apparently when I typed in my information it kept saying it was not there and... need to be filled in even though all my information was there.read more
This place is awful. I bought a gram of their “soft wax” and it was this brown liquid. When I dabbed it on my nail it... was full of water molecules because it exploded in my nail. So I tried another dab, and I exploded again, but this time went into my eye. When I called and asked if I could return the product after explaining my situation they were rude and not helpful basically saying that I should just take the loss. I would never shop here again.read more
Pleasant atmosphere, spacious surroundings, wide variety of products. I recognized staff member Sam from the gym. He... was very knowledgeable and helpful.read more
The staff is friendly, helpful, and very knowledgeable. Located downtown it's a pretty area with lots of other things... to do while you're there. The inside of the store is very nice.read more
Very nice store and staff. Helpful in finding what can help my personal situation. Would recommend for new patients.
This place rocks. Sam is awesome.