First time here, the experience was amazing. I was greeted as soon as I walked in the door.The first young lady who assisted me is extremely knowledgeable and made good recommendations for me.The Second Lady was very polite, professional and was patient. Visiting the Gainesville store(Fl) was refreshing. I wasn’t rushed and was aided in making great choices fr my needs.I will be back with a friend and family members.Waiting to give the product a try.Thank you very much.5 stars for both ladies in shop.RespectfullyWally BWilliston Fl
The products and service are great!Sometimes, they have some awesome deals!Parking could be better. :o(Overall, good experience.Would recommend.
Jera was a delight this morning. I could see her smile even with the mask on. Very pleasant experience AND she maximized my savings with bundling. No pressure sales, just friendly guidance. I love this store so much. EVERY time I come in, I leave with a Cheshire cat smile. Fabulous staff!!! And awesome selection!!
Nyx always greets me with a smile and knows my name. She is very knowledgeable, helpful and answers my questions. I give her 150percent for customer service. She explains the discounts for me. She is a true asset to this business. She has a great positive attitude. It’s always a pleasure to do business with her. Celeste Walkup
THIS DISPENSARY IS ABSOLUTELY A HEAD ABOVE THE REST! Their flower is perfection no matter if it’s on the more affordable side or expensive side. ABSOLUTELY UNBEATABLE SPECIALS!! My personal favorite product however, is their UNRIVALED selection of Kief! Varying percentages, Multiple strain types, AND They keep them up to date and regularly add new ones! 🙌🏻
The staff at the Gainesville location are very knowledgeable, curtious, and some of the BEST customer service I've experienced in awhile. Always willing to go that extra mile every time.
I’ve been shopping at surterra for over a year . I love their products even when I try something new , always very happy when I shop. The staff is knowledgeable and helpful. Go try ! Sign up for their emails so you can watch out for sales . One of the top shops in Gainesville.
Been a yr since I've been there but tried again and got 3 different types that were so dry it just turned to dust. Won't be back
Possibly the best dispensary in the city! The building is beautiful too. Original wood floors. Such a beautiful space and wonderful staff.
Absolutely love this place! I’ve been to the other places and they do not compare to the products that Surterra has to offer! Staff is very friendly and informative. Highly recommended!
Ehh the place looked closed from the outside, the inside was way to big and open, and the ordering process was weird. Good selection of goods but the hours are so confusing I don’t think I’ll return.
Compared to other places this place has the freshest/perfect indoor flower around...💪🏽
Surterra is one of the finest dispensaries that I have had the pleasure of purchasing medical cannabis. The quality of ratio products, from Arise to Rest, offer pain-free and clear-headed relief. Thank you for your cutting edge approach to find cost-effective products. 😎
First timer here!! Originally went to a different business and the vibe had us walking out just as fast as we walked in. Found Surterra and immediately as we entered we recieved a welcoming greeting from Mickey and Christian! They were both amazing, knowledgeable,and extremely helpful!! Making the "newby" experience very comfortable. What a great experience!! Thank you Mickey and Christian!! I will be back!
Jay is as very helpful and knowledgeable when helping me choose what I needed. Thank you so much!
Overall great experience except I blame them for my car being booted in an unmarked empty lot a cross the street from their store. I spent 80 bucks. First time using my card. Didn’t know it was cash or debit no credit. Went to pay and couldn’t. Left came back 10 minutes later. Literally parked 1 minute per my receipt and came out to an illegal 80.00 boot on my tire. Would have been nice if when I told them it was my first time, they told me cash or debit only or hey don’t park in that lot across the street. It doesn’t belong to us.
Just in the past year the flower quality has increased and the prices are very competitive to other dispensaries in the state.
Just downloaded the dumbest app. Why ask me to download something that DOESN'T WORK? I hate apps. I've spent more $$ at this place yet it won't give me any pts. And now the app doesn't respond. I bought several times from this location and nothing shows up in the app. Ridiculous. This page from December and it won't refresh.
Honestly, for my first legal dispensary trip! I loved it, the front desk lady was so nice, my flower was amazing, my chocolate is amazing! Thank you for my amazing first visit! Definitely coming back again and again til I drop!
Easily one of the best dispensaries. Great products, outstanding staff, great deals always going on. I love it.
They have been so professional and courtesy with helping my mom through her new medical journey. The prices are very fair and they have lots of specials. My mom has been coming here since they opened (I am her caretaker).
Love this place they are always so kind and patient and they have really stepped up their flower power. Love their CDT carts and the staff is wonderful.
I don’t usually leave reviews but these people are too freaking nice and helpful and always fast. Y’all rule!
Love this location! The staff is very helpful and the product is great quality. Thank you for providing quality medicine and exceptional customer service
Quality products. Great staff
Just downloaded the dumbest app. Why ask me to download something that DOESN'T WORK? I hate apps.
Sold me a defective vape cartridge. thanks!
I ordered and received an order number but, when I got to the dispensary, they had nothing. No order. No reason for why. Then tried selling me overpriced pens when my order had come to less than what one of the items they tried to sell. I thought this place would be wonderful! It's EXACTLY like all the rest. Money money money.
My new favorite! Christiana was so helpful! They have so many options. I was in and out in no time!
My favorite dispensary by far!The building itself is clean and maintained open space inside. Staff is friendly and helpful. I enjoy all the coral reefer products!
Edwin was great, extremely patient. Great deal for first customers 👌🏻
They are always super quick to help me, and the full spectrum vape cartridges are my absolute fave!
Very clean place that gives you a enjoyable wait, a well stocked menu as well with great choices. Christiana served me today and she was very kind, patient and informative. I would come back anytime to see them again!
Christiana at the Gainesville location is so welcoming & educated on her products making it super easy for me to make up my mind (because there is so much to choose from!) usually going home with her favorites. Truthfully, for me it’s not just the products I look for. I’m a, customer service is key… kind of girl. && Surterra locks that in me for. Christiana is so bubbly & nothing short of absolutely amazing! I leave Surterra feeling so full of life 🌱@hippie.flowerz on Instagram
Christiana at the Gainesville location is so welcoming & educated on her products making it super easy for me to make up my mind (because there is so much to choose from!) usually going home with her favorites. Truthfully, for me it’s not just the products I look for. I’m a, customer service is key… kind of girl. && Surterra locks that in me for. Christiana is so so bubbly & nothing short of absolutely amazing! I leave Surterra feeling so full of life 🌱@hippie.flowerz on Instagram
By far the best option in Gainesville : Great staff, knowledgeable and friendly. Store is way bigger logistically and size-wise compared to others in town. Not to mention, their hours are perfect for people that work 9-5sSasha there is incredibly helpful and makes the experience that much better! 'High'-ly recommend
Very professional yet warm and friendly. Due to proficient service a very minimal amt of time is needed to pick up order.
Customer service could be better. Order was cancelled and then they would not honor a promo code the next day. Take your business elsewhere.
Quick pit stop while traveling from Tampa to Fort Walton Beach and wanted to visit a trusted brand.. got the same great customer service and quality product.. no complaints at all!!
I love this place. They’re super efficient and friendly. Kelly helped me pick my favorites and helped me so quickly. Favorite dispensary in south Florida. And amazing products, high quality.
Great staff, knowledgeable and friendly. Store is way bigger logistically and size-wise compared to others in town. Not to mention, their hours are perfect for people that work 9-5s
I used to go to Trulieve, but once I found Surterra Wellness I switched. I found my previous dispensary to be too focused on branding, and not concerned enough with patient care. Surterra provides the quantity and quality products I desire, with short to no wait times, and great customer care!
Surterra always has a great atmosphere and world class service! I'm a big surfin' guy, and when I was there recently, Trystan Drew recommended the coral reefer and it was tremendous. Immaculate, just like the service I received from Mr.Drew!
I just recently received my medical marijuana card and have been to a few dispensaries now. The service I received at Surterra, by Trystan Drew specifically, has definitely been the best by far! 10/10
Not many medical dispensaries have an inviting and warm atmosphere. When you walk in, surterra feels like home. The staff are very knowledgeable and don’t make you feel like you’re just a number or dollar signs. The staff care about you and your wellness. Tristan in particular has been such an amazing resource and help to me on my wellness journey!!
Great company, cares for their employees and patients. Love the Coral Reefer line!
This is my for sure go to dispensary, I love the deals, the products are amazing and the employees are very helpful and always make things right if theres a problem. Very grateful thank you!
Beautiful shop, super clean restroom. Very helpful and friendly staff (Sterling and Jacqueline). Super knowledgeable, answered all my questions and sent me home with the product best suited to my medical needs.
3 stars for consistent excellent service over the past few years. I can no longer shop here, though, because they discontinued the only product that worked for me, which was a disposable high-CBD vaporizer pen. I cannot find this product anywhere else and am very frustrated. Surterra has decided to cater exclusively (as far as disposable vapes are concerned) to the high-THC crowd. I cannot use oral (edible, syringe) products.
I like this store in Gainesville a lot but not my favorite. People are always nice and product is of good quality. The building is cool, historic.
so many good ratio options !and lots of flower options
Definitely my go to store. My personal favorite.
Great product and wonderful staff. I will definitely be back.
Professional, clean, open and friendly. I always appreciate their knowledge of products and guidance.I great addition to the down town scene!
Flower products are great! Wish I could find out when they fill the shelves are filled with new stock. One thing dispensaries do not make easy to find out. I live out of town and flower is usually almost empty by the time I get there.
I have severe anxiety, especially relating to health issues. Since the pandemic it has been overwhelming. Surterra has been such a blessing. Their Coral Reefer Tsunami vapes (all three including the sativa surprisingly but in particular the Indica leaning one) are the best thing for me in terms of their product so far but I've tried only a few product types so far. The staff goes out of their way to allow me to feel both safe and not a burden, even if I start to get a bit panicked as I did today. Handled graciously. Big thank you to them for that.
Customer service when shopping is good. Customer service when you have an issue or have to return something isnt very pleasant. I used to love this place but now I will never go back.
My first visit was very pleasant. Nice staff. Large, spacious place perfect for social distancing. I bought Galastic Glue whole flower. A heavy indica dominate hybrid; couch lock from very small dose. Pain reduction to a quiet "I don't care as much about it" level. So relaxed, my green cheek conure bird curled up against my hand and fell asleep! I'm impressed!
Good customer service from the female manager and budtender Chauncey. Great prices for flower, but sadly the prices for disposable vape pens have increased $5 in the past year.
Staff was great...well pleased,...prices much cheaper than liberty...good bud too...good oil too...it was all good,,I could say when i left there I was good.
📸😉 “ I’ll Make You Famous “ 😉📸
There online process is in need of work. Apparently when I typed in my information it kept saying it was not there and need to be filled in even though all my information was there.
This place is awful. I bought a gram of their “soft wax” and it was this brown liquid. When I dabbed it on my nail it was full of water molecules because it exploded in my nail. So I tried another dab, and I exploded again, but this time went into my eye. When I called and asked if I could return the product after explaining my situation they were rude and not helpful basically saying that I should just take the loss. I would never shop here again.
Pleasant atmosphere, spacious surroundings, wide variety of products. I recognized staff member Sam from the gym. He was very knowledgeable and helpful.
The staff is friendly, helpful, and very knowledgeable. Located downtown it's a pretty area with lots of other things to do while you're there. The inside of the store is very nice.
Very nice store and staff. Helpful in finding what can help my personal situation. Would recommend for new patients.
This place rocks. Sam is awesome.