great customer service, great products and nice perks when you first start! oh also, the dark chocolate is insanely... good and very powerful, also vegan 😍👍🏼read more
Great experience for a first time customer, the staff were so helpful and funny when it came to my order. Recommend... this shop to any first time patient, and ask for Charles he was super helpful and friendly!read more
Absolutely love this place! They are extremely helpful and also a lot of fun to chill with!! ... ❤️❤️❤️ Definitely check it out, you won’t be disappointed!!read more
I was a die hard ten toes down forever fan of Truelieve. Then I stumbled upon Surterra because I was searching for the... best deals . Smack me silly .!!! There is literally no wait time . You are in and out within 10 minutes. They have daily sales . The kind that actually benefits the patients. Give them a try . Even if you tried when they first opened . Go back hands down you will love it .read more
Went here a couple weeks ago for the first time. Charles at the front desk helped me out. Super friendly and knows all... the products. The flower here is really good. Will definitely be coming back here!! 🤙🏻read more
1st time there today and honestly the outside appearance is a little sketchy. Once inside I was greeted by all happy... faces. 1st time purchase is a 60 % discount. I'll return there for sure. Purchased some nice flower to smooth out the week. Thanks .read more
I love this location, they’re always so helpful & friendly. The chocolates hit really hard for somebody with a high... tolerance. Awesome prices and product 🙌🏻👏🏻read more
Placed an order of an item that had 3 left. Great, assumed that it would reserve it. Nope. Get there and they are out... and they explained it depends on how orders are packed. SOO basically they will give your items to some random who places a counter order even though you have already placed an online order.read more
Always a pleasant experience. The Surterra Relief pen is outstanding for anxiety and chronic pain. The staff are always... friendly and knowledgeable.read more
Incredible staff, comfortable atmosphere. Great place if it's your first time at a dispensary, great place if you've... been a million times!read more
I stopped by Surterra today. I found the customer service, product and prices offered beat both Trulieve and MÜV hands... down.I bought several 3.5 g Rainbow Harbor flower coming in at an unheard of 39.2% THC for $30.00 each… that’s $120.00 for 14 grams! and, used my debit card with no fees…The flower is absolutely delicious and I experienced almost immediate relief from pain. I requested the COA with a form on their website, and it was super easy. Not like trying to get that information from other dispensaries.Thank you Surterra, I look forward to visiting again, you are great and literally, right around the corner from my house! ☺️read more
I have such a great experience here Carma was so nice and told me everything I needed to know. Highly recommend! Easy... to talk to and great customer service!read more
Mega shout out to Taylor, Carmen, MJ, Shay, Trevor, Teedra, and Angel. I’ve been to this dispensary three times now... and each time I get the names of the people that have helped me. I keep telling myself I am going to write a review for them because this place is simply outstanding. Over this month I have had both an “emergency” style walk in order and also a couple of online orders. The last one was a walk and I swear I got out of there faster than my regular online order!!!! I even went back one day a few hours later after going once… that should speak volumes. This place is my new jam… although I know I just need to pay attention to their sales better - it’s pricy. But the quality is worth not waiting for the sale. You’ll see.read more
What a great experience! Especially as a first time trying to get familiar with all the products. Shay was absolutely... wonderful and really explained the different products and strains. She helped identify what would work best for each situation. Definitely recommend her and Surterra for people looking for exceptional customer service.read more
Incredible staff, comfortable atmosphere. Great place if it's your time at a dispensary, great place if you've been a... million times!read more
Terrible deals that don't even beat the everyday value that others offer. Always excluding and the products are sub-par... compared to trulieve...muv...liberty...sunnyside...curaleaf...and so on. Deals are what brings people in and the product should keep em coming back without the sales. These guys have failed to do either of these things. Just head to trulieve or any other cause they're all doing it better with better products at better prices.read more
I spent $492 here. I used all 600mg tincture over four hours with minimal results. 1.2 ml pure refined oil was only 1ml... when I double checked it. The 0.3 ml Surfing on a hurricane vaporizer was inconsistent with the amount in the Far side of the world vaporizer. The dark chocolate bars were okay. distillate is average good quality. Prerolls were loose. Overall very dissatisfied & will never recommend to anyone I care about.read more
I love my crew at Surterra. I order online and it ready by the time I arrive. They are always happy to help me with any... questions. Love love love them.read more
Bad customer service. They cancelled half of my order yet they send you an email stating that your order is packed and... ready for pickup. But when you get there they then tell you and try to sell you something else. Drove 20 miles round trip for that. Then you email customer service and they don't even respond because it is a complaint! All other dispensaries notify you of any changes to your order. Do not recommend!!!!read more
Best dispensary I have visited. Staff is always extremely friendly. Great products always stocked nicely. Orders done... very timely. Would give 6 stars if I could.read more
Such nice staff, so helpful and great products!! The deals they have are so generous. High key wished they’d accept... tips!read more
Everyone is very friendly and helpful.Frank , Preston and the other gentleman ( forgot his name ☹) Will make... you feel very comfortable. I'll be back.read more
Carmen is always so helpful as well as knowledgeable on all products. No matter what ailment I am coming in for she is... always quick to assist and give me up-to-date information. Out of all the dispensaries in Jax this is definitely my favorite and I am super appreciative of all the staff especially her!read more
Best dispensary around in jax in my personal opinion. Not only do they have awesome products for very reasonable... prices, but they also have an amazing staff over there. Ask for Carmen if possible ! She is the absolute best and most knowledgeable bud tender that truly cares about her job I’ve met over the past 2 years in the Jacksonville area. 10/10 would recommend Surterra to every one who hasn’t been already 😊read more
I went to Surterra for the first time today and my experience was A+++! I worked with Haley and she was extremely... helpful and informative! She had me in & out in no time. Will definitely be back!read more
Haley was an absolute breath of fresh air. She was friendly, knowledgeable and helpful! I’m so glad we met and for... her awesome assistance.Bravo!read more
Everyone here is so nice. And fast service!
Quick, responsive.Top notch quality end care.Convenient location. Easy in and out going to the beach from Atlantic... Blvd.read more
Alexi was my guide and she was absolutely AWESOME. She provide a very thorough explanation of the variety of products... while getting familiar with my needs and making recommendations that align accordingly. Everyone was nice, friendly, and very comforting. First impressions are everything and this was a joyous experience.read more
Clean. Quiet. Nice! This place is chill af. Haley helped me today. Very personable and very pretty. First time... patients get like 60 percent off so you know I loaded up haha. Will definitely be coming backread more
Very clean, very quick, and even more friendly. Carmen was very knowledgeable (and patient as I’m very new). So far the... balm and the sleep capsules have been surprisingly effective. This store seems to have everything all in one place. Will be returning.read more
I went in not sure what I wanted, but Preston the bud tender was awesome , he took his time fully explained everything... to me and made me some very good recommendations. I fully stand behind Surterra as one of Jacksonville’s best dispensary’s. Can’t wait to go back and see what they have to offer next timeread more
Very good customer service. Good selection unless you're after high thc. That's a hit or miss. Again, staff makes it... worth going.read more
One of most low key best dispensary in jax. Always a great deal not only that, truly some awesome people to chat with!!... Go see your girl Carmen at Surterra Atlantic blvd. She’s got you covered!!read more
Thank you for bringing back the mints!!!Awesome customer service and GREAT recommendations from the staff today! ... THANK YOU!Love the Big Smooth as suggested!!! Great job 👏Love the new location! Amazing staff...thanks for coming out this way!The new lozenges are amazing!!!!!Carmen is amazing!read more
Great experience!! From walk in to walk out. Staff very friendly and knowledgeable. Shoutout to Preston for his... knowledge and amazing customer service!read more
Carmen is always very helpful going through the details of products as well as the deals of the day. It makes the... experience much less overwhelming! This is my favorite dispensary because the staff is so great! Definitely recommend!read more
Today was my first visit. I love the open welcome feel instead of Dr. office behind closed doors. My guide, Carmen, was... actually out talking in the waiting area with another patient and myself! It was wonderful to have open, casual conversation and get suggestions. Thank you for a great 1st. visit.CYA soon!read more
Went here for the first time today. This place might be my new favorite dispensary. It’s extremely well cleaned and... maintained. The workers were all extremely inviting, especially Lamar. The set up is a little different from other dispensaries because you place your order at the front desk. It was weird but extremely time efficient. I was probably in the dispensary for maybe 15 minutes tops and that’s only because I walked around a little and explored since it was my first time.As a regular customer to trulieve and fluent, I highly recommend switching over to this place or at least give them the chance to prove how much better they are.read more
The staff was very helpful and knowable. Prices some what higher but worth it. Found new products that I love. Thank... you for your helpread more
The Guides at this location are so helpful! Specifically I would like to name Carmen and Preston for outstanding... service and product knowledge. Everyone is amazingly kind and generous with smiles. Pharmacy here. And in advance welcome to their familyread more
I love this place. My guide was associate Carmen at the Atlantic Blvd location, who is very helpful with knowledge of... products and always recommends the top quality products that suit my needs. She also displays excellent customer service.read more
I Absolutely love this place. They always have what I need and are very knowledgeable about everything in their store.... However, today when I tried to make an online order to use the Mother’s Day promotion code because I am a mother , the code would not work at check out. This is the only problem I’ve had and I hope that they will honor the discount tomorrow when I go speak to them about it and do my shopping! Obviously, I love this place since my husband and I are going tomorrow and still spending my money with them! Haha I’m sure they will fix it because they are truly great !read more
This location seems a bit more organized, easy to get in/out of parking lot. Staff changes each time I visit. For the... most part they are helpful and knowledgeable about products.read more
Awesome place! Awesome people! Some of the best buds in town. I will definitely be going here alot more often. They had... everything I was looking for.read more
Very friendly staff! Every time I come here everyone is always so nice and helpful, also very quick and efficient! I... love this location.read more
This is the best place to get all your THC needs , plus they have a cute and friendly employees. My personal favorite... is the girl with the dreads. She’s always so helpful . Perrrrrrread more
This is the best dispensary in town hands down. They are always professional and they always have products in stock.... It’s one of the cleanest stores PERIDOT!!!!read more
Fastest and cleanest dispensary in Jacksonville, and no doubt the friendliest! It might look like a ghost town but it’s... because they are so quick at getting you in and out that there’s no time for cars to line up. And somehow they still manage to answer every question and make me feel like I’m getting all of the time and attention I could ask for. And the website is so user friendly, sales are posted clearly all over the page so you never miss out. Everything about this place is user friendly, if not, it’s got to be user error. This place is the best!read more
I finally found a dispensary in town with kief! What a great place. Awesome atmosphere and friendly staff, lots of... selection and some great deals, too. I will be making this a regular stop. All of my questions were answered by knowledgeable staff and I was checked out quickly despite the dispensary being busy.They take cash only but have an ATM on site, however it does charge a service fee to use. I would recommend visiting an in network atm before going here.read more
A fantastic dispensary! Friendly, very helpful staff! Always a breeze with wonderful choices!
Walked in and was greeted quickly by associates who explained the daily sale, allowed me to change my pickup order, and... get some quality flower. My first go around about a year ago was lackluster but I can say product has greatly improved. Shoutout to Preston + MJ.read more
I normally never have issues here the staff is always super friendly and the selection is great. But today I opened on... of my ground flowers and the bottle was only half way full. I weighed all of my flower after that and 2 of my containers were 2-3 grams short. I am very displeased and I will bring it up the next time I’m in their store. And now I will have to check everything I buy before I leave the store 🙄🙄🙄read more
Always a great experience. It was my second time and first pick up order. Very happy. Staff is energetic and always... ready to help and also very informative on product.read more
This place is simply amazing! EVERY time we have been there they are nice, laid back, friendly, talkative, helpful,... have all products, and dont carry guns and make you feel like your visiting someone in jail. Too many bad experiences at other dispensaries. We won't go anywhere else! Surterra is awesome!read more
Hands down the easiest dispensary to work with. The staff is SO friendly and will answer all of your questions! I will... no longer shop at any other dispensary just because I love this shop so much!read more
THE STAFF IS AMAZING and ready to help at every turn when trying to find a medicine that’s fits your ailment to a T... .Carmen one of the employees has been there to help every step of the way since entering this new world of medicinal cannabisThe environment is exceptionally clean and organized and you feel right at home if you haven’t been to this place I highly recommend it it’s worth it not only are the employees great the products are exquisite as wellread more
The people in here and super friendly but the bud is junk weed.
From check in to check out, Carmen and Jessica had me in tears laughing. I love this dispensary, it feels like just a... visit to see my friends. Keep up the good work, and thank you for your service. Truly essential.read more
Stopped by this weekend to see what was knew and was impressed how far this place has come. They were sold out of what... I originally came for but Carmen introduced me to the new float brand of distillate and it had me in just the greatest mood. Not too mention they were generous enough to include a free gram of Kief so it was certainly a pleasant experience. Thank you to all of the staff who were above and beyond. And the complimentary water bottle. Btw, I never leave reviews but this was worth letting others know. Highly impressed.read more
Absolutely love this store! Everyone is treated with respect, it's a calm relaxing atmosphere - it definitely doesn't... add to my already out of control anxiety, like some other local dispensaries. But it is pricey. I like that even thought flower is big right now, they realize that it's not what everyone wants, they have a good blend of products from pills, to creams, flower, vape, etc. And I LOVE that they have a printed menu of what's in stock for you to look over as soon as you arrive.read more
This Surterra location is nice, clean, and super friendly! Jessica is so kind and helpful! She helped us pick out some... products (we just walked in), change our pick up order, and was smiling and laughing with us the whole time. She is extremely knowledgeable about all of the products, how they are made, and how to use them properly. We have not received this kind of treatment ANYWHERE else. Thank you so much Jessica for everything! Every associate has been nice every time we have ever been to this location!read more
They messed up my order from start to finish. I called in and ordered two ground flowers. Which were a quarter of an... ounce apiece. So when I got to the store I ordered it too they sent my call in order to the wrong store so they pulled my order up so they could fill it at the jax beach store. So I said OK I’ve never had a problem with the store before. I walk out the door after getting my products looked at it and saying it was wrong. So I turned around went back inside to tell them the problem and all I got was oh you walked out the store so we can’t do nothing about it. I live on Social Security disability because I can’t even do hardly anything with either one of my hands so money is super tight them people just screw me out of some of the little bit of money I get per month. I will not come back unless something is done about thisread more
I had a great experience here. Carmen helped me pick out a few products and they worked well. The store is clean and... comfortable. I recommend.read more
So helpful and friendly! Great customer service!
Great atmosphere and great people.
My favorite center in town! Kind humans & quality medicine
The people in here and super friendly but the bud is junk weed.
Great staff, great selection of thinks to help my wife.
This is the quickest, cleanest dispensary in Jacksonville. And their products WORK. The young lady with the dread locks... is so easy to talk to. Highly recommend.read more
This is my new favorite dispensary. I was a firm believer in Trulieve, but surterra has won me over. I was hesitant to... try the new Pax because I’m so fond of my Trustik, but I took Carmen’s word for it and she did not disappoint! Thanks for all of your help. You’ve gained a loyal customer.read more
Great place! Great staff! Go see Carmen for all your wellness needs and wants, she won’t let you down!!
I love this place! Carmen is awesome and always makes my experience more than worth it. She knows so much about all the... products and tells me the difference between them all, which is why this is my go to shop.read more
Best dispensary in Jacksonville! You will feel welcomed like you are apart of their family. Each sales staff takes... their time with you, and you will never feel rushed or left with unanswered questions about your medicine. They offer a variety of products from high thc to high cbd choices, which is what you want in a dispensary. They truly care about your wellness. CHECK THEM OUT!read more
Surterra needs better strains than what they have. What they have in their favor is pricing and their new thing where... they put humidity packs in the flower.read more
I have an amazing experience every time I come here, The best staff period.Lauren, Carmen and Jessica are always... great. Thank you for being the best dispensary in my neighborhood!!read more
Great place and great service
I always have a positive experience here. They are very kind and helpful. And my wait is never too crazy. Thanks guys.
My favorite place in town. Excellent quality on medicines, superb staff, always friendly and knowledgeable, always take... time to answer my questions, always coming up with new products.Why go anywhere else? Price, products and people...Surterra has the best of them all.Thank you for being there for me.Herman Nease 😁read more
Bruno was incredible. Was a very good experience. He helped me understand what would be best for me and the pain I... experience due to my injuries. Best place I've been so far.read more
Nice shop, clean and welcoming/friendly staff. I had issues with ordering on the website a few weeks back but it seems... to be sorted out now. Will be trying out more of their products soon!read more
Carmen is an extremely helpful employee and the quality as well as pricing speaks for itself. The very first time I... bought from them I wasn’t totally satisfied, but I decided to give them another try just to find out they remedied the issue I had. I was pleasantly surprised to the extent they went to ensure their customers were taken care of. That’s my experience for what it’s worth.read more
I had a great experience here. The staff was very friendly and knowledgeable about their products. I was a 1st time... customer and I was very nervous 😬, they went above and beyond to make my visit comfortable. Thank you Surterra Jax Atlantic for being awesome.read more
Kind and efficient! High quality products and great variety!
We've been waiting for the Surterra Wellness dispensary to open on Atlantic Blvd.,And it finally happened. My wife... Brenda and I shopped there yesterday. Nice, friendly staff and the first time buyers discount was nice to get too. Their products that we tried were above expectations. And yes, we will be going back! Thanks Jessica you are a big help.🧙♂️read more
Customer service is like none other! I’ve been to places that just feel like smoke shops which make me feel really... uncomfortable. Surterra was professional and Matt answered all my questions about what was best for my needs. Highly recommend!read more
Highly recommend Surterra Wellness! Great & informed staff, fantastic location, and of course quality medical cannabis.
Surterra has always been my go-to dispensary. The staff is so Friendly, knowledgeable, and patient. They're always... happy to help answer any questions you may have to further your understanding of medical cannabis; and this location is no different.First time patients get 15% off their purchase and the second time you get 20% off.Highly recommend!read more