ALINE IS THE BEST!I can’t stress enough how great this location is. From the friendly faces that greet you like Aline and Jessica, to always having what I need ins Rick, there really isn’t a better place to shop for Concentrates and flower! You guys rock! :j
Always helpful & friendly staff, - they deserve to get tips..Just like every other dispensary in town that I've visited. I always do a pre-order and pick up is usually quite quick. Definitely recommend giving them a go if you haven't already. Products are always top notch as well
1st time in Surterra. Superb customer service from Tyranique. She is well educated on all products. She was very patient and Informative. Also explained 1st time discount. Products are great. I will be back because if Tyranique.
They’re always having sales! Great options for medicine! Another thing I’d like to touch on is how these people treat you. They’re kind, sweet, and wholesome. I appreciate that more than I can express that in words. Thank you to the people who helped me today and def a huge shoutout to ALEXI because she is also amazing! Sorry I didn’t catch the names of the two that helped me today but they’re all amazing. 🖤
Hands down top notch operation! Tip these guys. Found it kinda odd they don’t have the option to tip. Regardless absolutely go to place. Daniel was extremely helpful and informative. He took his time and made sure I was educated before I made any purchases!
I find it very funny how “policy” is thrown out the window for favoritism. I come to this location all the time but I can never look at the physical product or touch it. I come in the other day and someone is being helped and he’s making jokes about “I’m not supposed to do this but” and opening the containers. If only I were that liked by the employees I guess.
I absolutely love this spot! They are quick, convenient, caring, and the products are stocked available, and do the work all for a great price. I’m amazed at how much discounts you can earn with their point system. I’ll continue being a loyal customer 💕 SHOUT OUT TO STEPHY POOH
Ty & Becca were super amazing!!! Becca took my order & was able to tell me about the dark chocolate. Ty cashed me out & she was super helpful with trying to help me get back into the app & allowing me to split my payment! Will most definitely return to this location.
I went in today with my mother as her caregiver and we had wonderful experience all around. Shay, our guide, was absolutely amazing and very knowledgeable and helpful. They have wonderful service, plethora of options, and great sales/deals too!
I really like Surterra Wellness. I like the Park Street location a lot, I really like their products and their staff. Sydney is an outstanding employee of Surterra. A very good representative for Surterra. I always get expert advice from Sydney when she is assisting me with my order. She and the entire staff are always spot on in providing great service. I look forward to my next visit.
Was referred by Becca to stop by and check the dispensary out! Amazing Staff, great products & most importantly, clean place filled with Felicity. Shout out to both Becca & Ty for projecting the best experience for me at Surterra :)! Will be coming back again!
Good product, good customer service. I like almost everyone here. All but 1 seem kind and most are knowledgeable. Sydney waits on me the most and seems to be very informative and on top of things. Ty is quiet but she's good too.
Closes early, not at posted business hours. Showed up before closing and fort was locked. Was then told a lie by the manager and she was no help at all. Literally had an online order that I just needed to pay for and pick up. She was no help. I knocked on the door for 3 minutes. Then once I knocked one more time she came just to tell me no. Horrible business practices and laziness.
Absolutely love coming here. The crew is so helpful and encouraging. They were able to help me through the first trip and every one after. Could not recommend this location more!!
Awful second experience. A lot of attitude from bud tender and no real assistance i simply ask for COA information which I understand might no always be on hand so I simply ask for the products you do have COA’s for and was met with snarky comments and attitude while manger was present and offered no help either. I hate the feeling that I’m begging for information about my medicine I want to purchase.I don’t understand the rush when there’s no other patients waiting. Bud tender just choose to be annoyed by doing their job during business hours. And just wanted to be flat out rude and basically make excuses. I left empty handed due to the laziness of employees. I hope this changes. I didn’t know it was a crime to ask about different products and that’s what I felt like. I don’t want to feel like I’m begging for my medicine that i have to purchase!
Becca was absolutely amazing! I loved her bubbly personality so much! She was extremely helpful especially dealing with my older father lol!
Love these guys. Everytime. Always a great vibe inside. Stopped at Muv a day ago and I reminded why I stopped going there. It would be nice to have the option to tip them. ❤️
Sydney was amazing! She is is always super helpful and friendly when I stop by to pick up my order. There was a long wait today and she was so kind to give me a discount for the long wait! Thank you Sydney!
Surterra in general has a strong brand and excellent discounts but their service is also top tier. I've had many normal interactions that are pleasant, informative, and quick (which can be a problem at other dispensaries). Sydney has expressed a desire to grow with the company (props for promoting within!) And she doesn't just use her words to show she wants to be a manager, she acts like it. I'm telling you this place runs smoothly.I have also had one upsetting interaction with a customer, I don't mean to say I was the only one upset, but I was the only one having a panic attack and being told about my life inside a dispensary. Jess, the manager, heard the commotion from the back and sorted it within minutes. I left without my order and she even managed to convince me it was okay to come back, that it was safe and the customer was banned from the store. So as you can imagine...This location on Park St. is my recommendation for people who have anxiety about trying out new situations or asking questions.**Usually one 40% day per week** Sales must be picked up same day of purchase which can be challenging on late online orders
We live in Nassau County, which only has one dispensary. We've tried different dispensaries all over Jacksonville, and this one is our favorite! Great product, great service! Lovely people to help us, and everything is fine in a timely, efficient manner! We love it!
I've never had a bad experience at this place they have to be the fastest coolest an helpful team in the game
If your new to dispensary’s I can’t recommend the park st location enough. I’ve had bad experiences at every other dispensary but the park st team has never let me down and Ben is more then proficient in recommending products and assisting in your purchases!
I love this little dispensary Sydney and Wyatt were friendly and professional.
I went to a couple of places to try as I have no idea what works for me. The guys working there are very knowledgeable and understand the strains enough to recommend the thing you need. Never going back to other dispensaries.
I know five stars are suspicious, but if it was everything I was looking for it’s fair, right? The staff was knowledgeable to the point of comparing terpenes for taste and effect and grow methods like coco and light choices. They were also courteous, Bunnie in particular! The flower was fantastic in cure, nose, and effects. I’ve got a new spot.
Flower is fuego. Benjamin always has helpful suggestions. Amazing customer service, and I even upgraded my concentrate rig with a few helpful tips.
Great experience with a well appointed location and wonderful service.As a first time customer, Ty took the time to make sure I understood everything.
Charlene B I’m missing you already mami we’ll definitely be back soon with great service
My new favorite spot ❤️ Everyone is super kind but Ben is the Best 👁🤞🏽
Seriously an awesome dispensary. Good variety, super super awesome friendly staff, for a busy visit it went by quick. Definitely going back!
Miss Sydney ..Awesome job with the customer service. I appreciate it very knowledgeable 10 out of 10 stars to her✊
This location always takes great care of me. All of the staff are very helpful and friendly but Ben is the GOAT. He never fails to make a killer recommendation for my needs. Concentrates, flower, topicals… you name it. Definitely recommend visiting this dispensary and consulting with their team members to find your new favorite medicinal mj products.
1st time in placed online order in and out in 10 minutes outstanding customer service. Good people4-1-22 this place is amazing great people and Ben was outstanding I will come back
Mac and shay......ggods among men i tell you. Been following proto to the fullest..and them jeans high and tight. This is my main store.
1st time in placed online order in and out in 10 minutes outstanding customer service. Good people
Love Surterra, but this location has issues. Rude front staff and not helpful. Go to the orange park one it’s worth the 20 min drive.Also, unlike most business they do not follow up on your complaints. 2 stars to 1
Staff needs to pay more attention to their customers. I made a pick up order earlier today and went into the store. There were literally no other customers, so I was expecting an easy quick pickup, but instead I was sitting there for almost 10 minutes because the person at the front didn't tell the cashier I was there, and the cashier didn't even notice me because she was on her phone the whole time instead of doing her job. They also don't enforce face masks even though they have signs saying they're required to enter, so they don't seem to care that much for the safety of their customers either.
Mac was super helpful and let me know about a great deal when i got to checkout! It was the little bit of midday magic on a Monday!! One of my favorite places to shop🌟
Great sales today. They were very busy and understaffed I got to say ththe gentleman at the front counter wasn't stressing in fact he made me feel very welcomed and answered my questions and made me feel like I was a priority no matter how busy they were. Mack was very helpful and a great multitasker. We need more people like him in society..
Shay was super kind and helpful. Gave me some great info and clarified terpenes for me! Was in and out like 5 minutes, the two of them kept it really quick even tho there were a few other patients waiting. The Animal Larry surprised me too, very high quality effects. Absolutely what I was looking for
They have a nice selection of products for various needs and the staff is always great. I love being able to make a quick trip from home for my medicine when I need too. Float + Indica = relief for my Osteoperos 😣😥😏....Placed an order today and some of what I ordered was out of stock so they went out of there way to substitute another strain for me and still honored there online deal too I really appreciate the great service from you guys
My favorite shop! Mac was ace with the customer service. He answered all my questions and gave me awesome recommendations. Made me a loyal customer for sure!
Best in town! Their employee Mac is awesome! Really makes shopping here a great experience!
Come shop with them they are the best ask for Mac he is thebomb.com. Get you right and care about your health.
This has been my go-to dispensary for over a year and I’m so thankful that they’re here! Mack hooks me up when he can (thanks dude!). I’m on the Surterra email list, and I get notified about deals very regularly which makes me happy. Great staff, very prompt and professional wether you’re buying in-store or online.
This location is hands down the best in town, the staff here is phenomenal and always goes to bat for you.MAC at this location always takes good care of me.Thank surterra for such an awesome team here
This place stresses me out. It's disorganized as hell. The desk where you place your order is 2 feet inside the front door so you have to wait in line outside just to walk into this place half the time. People just stand aimlessly all over the waiting area and then get angry at you for "cutting" the nonexistent line because the employees can't keep any sort of control or order. Their menu is just a printed out sheet of paper that you have to share with everyone else. It is never accurate and they're always out of everything even if the website shows it is in stock. I enjoy a lot of Surterra products but it is never a pleasant experience coming to this store.
Some of the nicest and most helpful people I’ve ever met here in Jacksonville and I’ve been here 13 years
Denzel was very efficient and helpful. Great sales and knowledge of my questions
This is a great place to get your medicine. The staff is extremely helpful, they have some of the best prices AND they have the best discounts in the area. Edible and vapes here are amazing (try the chocolate). Special shout-out to Denzel- always charismatic and always helpful.
Full of options, Wonderful and knowledgeable staff.. great experience overall!
Awesome service, friendly and knowledgeable bud tenders, very professional set up, A+ variety.
I was impressed with the products they offer. The prices are somewhat decent. However, the mood in that building is extremely negative and just really sad. It's very small and nowhere to really sit or stand. They don't even offer the veterans plus the first time discount. Not so sure if I'll be back to this one.
I always love coming here all the staff is so nice especially Merry I love how she always sends me out on a positive note : stay medicated and motivated love it 🥰 … also one of the guys who work here gave me his lunch to rescue a kitten from underneath a car in the parking lot and now I have the sweetest kitty baby. Oh and all the products are 👌🏼👌🏼👌🏼 The relief patches are my top fav
Surterra Riverside is my preferred dispensary. The staff is patient and helpful in educating me on which products are right for me and with so much to choose from I appreciate the help. Merry, most especially, is so great about giving info on discounts and finding ways to get the biggest bang for the buck.
I appreciate the friendly service with a smile. The whole staff are great and very knowledgeable regarding the merchandise. Shour out to Merry who greets me by name and caring energy as well as Autumn. Sweet souls indeed. You wanna go where everybody knows your name...
I'm going to be honest. I will drive twice as far to go to Park St vs Orange Park Surterra because of the customer service. I went there for 710 and Merry made the experience amazing. She was knowledgeable, kind, and you could tell she loves her job, her customers, and her company.Thank you Merry! I'll be back to see you, for sure!
This absolutely is my favorite place to visit. Denzel and Autumn have made the last year fun but yet very informative to the product's available for my health needs. Very friendly staff all have been great but these two are Rockstars!!
Love how it’s up the street from Five Points. Very kind and helpful staff, most definitely will be back for my other new patient discount! Literal gas station
Great experience. Helpful staff. Denzel is extremely knowledgeable and willing to answer any questions or concerns. Mary is also a gem, Very sweet efficient. Autumn was great as well recommending exactly what fit my needs. Love this place. And they also seem to have discounts frequently.
Some dispensaries you can just tell they gear more towards the buzz and less on the actual medicating side of things. At Surterra they care about the whole package. They are so nice and helpful at this location. I place online orders and they never mess them up and they're always ready super fast. Love this place
Staff - Top notch, awesome, friendly, amazing folksProducts - Mediocre and overpricedWait time - You could possibly DIE before you get your pickup order. The slowest dispensary of all time. SO SO SO PAINFULLY slowCommunication - Poor. Will often cancel orders and not call to explain why or ask if you'd like a replacement etc***Update. 4/27Idk if they read my review or what, but it has NOT been like this lately. The good 2go can pay option is dope, and they truly just seem to be doing a lot better at this location now.Thanks y'all ☺️
Staff - Top notch, awesome, friendly, amazing folksProducts - Mediocre and overpricedWait time - You could possibly DIE before you get your pickup order. The slowest dispensary of all time. SO SO SO PAINFULLY slowCommunication - Poor. Will often cancel orders and not call to explain why or ask if you'd like a replacement etc***Update. 4/27Idk if they read my review or what, but it has NOT been like this lately. Just kidding.. The good 2go can pay option is dope, and truly just seem to be doing a lot better at this location now.Thanks y'all ☺️
today was my first experience at surterra and it was nothing short of wonderful. customer service was absolutely amazing- autumn guided me through choosing what i wanted and what would be best for my issues and i walked away feeling super confident in my purchases. amazing discounts and a thoroughly enjoyable experience for someone who’s usually way too anxious to venture to new places. 10/10 recommend and will definitely be back
They have great deals over here! Extremely courteous and respectful employees. Definitely will shop here in the future!
Autumn was a huge help to me in the store. She really understood me and what I needed. Autumn and I just clicked..she knows her stuff, and took her time with me. Thank you, again, Autumn, and to Surterra for having the knowledge to go along with the products. Thanks again, Nicole 😊👍
Love Love Love this place. Everyone is so knowledgeable and helpful. Its great to know that people actually care about their product. Some great ones are Relief, Zen and of course I love the lemon cello.
Love the people here. They are so nice like extended family and never rush you if you wanna talk through your order. Clean and fantastic location for anyone in Riverside.
Surterra is the best dispensary in Jacksonville. Merry is so personable and professional. Great experience every time I go in there!
The staff was extremely helpful and knowledgeable in the products. Great quality, I will return. Thanks Merry!
I really like Surterra. I love Merry and Kat. They're so knowledgeable and friendly. I love them. Tonight i got Original Glue and Cakez... Very pleased.
I go to Suterra often and I usually always see the same 2 employees Merry and Kat are AMAZING they are very helpful and always take the time to explain the products. They also always make you feel important they are very respectful as well. If you have your medical card stop in and let them assist you with all your medicine needs. Thank you so much Merry and Kat for another frustration free trip to Suterra.
I love this location! The staff here are always so friendly & helpful! Merry & Kat are awesome!
This location is amazing. The staff is friendly, knowledgeable, and takes the time to recommend things that would be good for whatever relief you need. Mary is especially hospitable, and truly goes above and beyond. I would absolutely recommend this dispensary!
Staff - Top notch, awesome, friendly, amazing folksProducts - Mediocre and overpricedWait time - You could possibly DIE before you get your pickup order. The slowest dispensary of all time. SO SO SO PAINFULLY slowCommunication - Poor. Will often cancel orders and not call to explain why or ask if you'd like a replacement etc
The employees are very nice and polite. I placed an online order around 4pm I arrived about 5:30pm and It’s like no organization. Orders placed on line should be ready once you are there to pick up Instead of waiting with walk-in clients.
I've been using Trulieve and Fluent for the most part and have always had good products. I stopped by here for convince purpose and got 2 bags of the gummies and they were wet and I hardly felt a thing. I ended up taking 6 total in a day and normally I only need 1 from the other dispensaries. I am gonna TRY to return them because I can at the other ones so we will see. I dont think I will ever go here again I'm sorry to say.
Place is great, staff is really cool and friendly and they are really clean. I am probably their favorite client!! At least top ten. They make a trip to the dispensary more like a trip to heaven.
I’m not sure what I expected, but Surterra on Park is bright, immaculate, and attractive. The staff is professional, friendly, and extremely knowledgeable. Right now (October 26), the shop is very disciplined about masks and social distancing. The other big plus is plenty of free parking!
They have a nice selection of products for various needs and the staff is always great. I love being able to make a quick trip from home for my medicine when I need too. Float + Indica = relief for my Osteoperos 😣😥😏
I love this place Always nice friendly. And willing to help me understand this new path.
Merry was great, friendly environment. Only thing is the thc is low to me on a few things. But galactic glue was still decent... Vet discount after third visit. 2 dicounts before that.
Was my main go to then stopped delivering so went to Trulieve and was granted free delivery as I qualified . Easy choice since I am unable to drive due to my handicap issues. Thanks Trulieve
I enjoy shopping at Surterra because it’s clean and has s knowledgeable staff, and the variety of product. Ordering is easy, and sometimes they have discounts. Normally orders are filled in about 30 minutes. Although they are expensive. As a cancer patient, I would like it to be more affordable. I’m glad they have A military discount, now it’s time to create a compassionate discount. That will help others in need. I have a thing for Coral reefer new PAX products. PPricy but seems to last longer. I was disappointed this store was out of PAX on my last visit. I got Coral Reefer infusion balm. It’s much smaller than it appears on line. I’d love to see small sample products at a decreased price. It would make it easier for people trying to determine what will help their specific need. If they could afford to experiment a little bit without paying outrageous prices.
I've had a fast, polite, and professional experience every time. Merry was a BIG help today and made the whole process very pleasant!EDIT: Went back to exchange a defective product. The manager was very polite and made the replacement process quick and painless!
Awesome, people, products, parking, and location. Staff is helpful, knowledgeable, professional and efficient. Their handling of the current situation(covid-19) has been awesome. I have no apprehension, walking through their door. Glad you are here!
This is my second time at this location and each time I have been overly pleased with the staff and the service they provide. Maree was working the welcome area today and she brightened my day! Thanks again!
Wonderful!!! The Nordstrom of Jax dispensaries because they are so professional & upscale. This is such a lovely business; staff is friendly & knowledgeable, the store is very clean and the products are above average for sure. I am super happy I found this spot. I live in riverside and this store is so much more convenient than others. The woman at the front is soooooooooo nice!!!! I enjoyed chatting with her while I checked in. I will be back!
My wife has been using Surterra to fill her prescription for 6 months now. She has been unhappy with the product numerous times. She just visited this dispensary again this weekend, and paid a lot of money for product that does nothing at all for her. We live near Lake City, and drive for almost an hour to reach this location. I will drive the extra 30 minutes from now on to get better product from the other dispensaries. I would NOT recommend this dispensary.
The staff was very friendly and answered all the questions I had. They were all enthusiastic when talking about the products you can tell they like what they do. Quality is great too 👍
Very fast and always friendly staff. Suggestions: bring back rewards: use rewards points to those who use CanPay instead of paying by cash. increasing the price for the pens and adding all those boxes was a bad idea and terrible for the environment. It is the safest way to pay, especially during these times. Keep up the excellent work.
Had a very helpful an fulfilling visit to Surterra Jax beach location after a very bad visit last week to the orange park location the Jax beach location was very clean staff very friendly. Lauren Gibson was by the best an most helpful representative I have talked with so far thanks again for the help
First time at a dispensary. Awesome customer service!! Christine was super helpful, professional and very knowledgeable. Explained everything to me. I was very impressed. The products recommended were perfect for my pain and anxiety. I have been sleeping better and I’m able to function in society again!! Thank you for a wonderful visit. HIGHLY RECOMMENDED!!
Really love this place!! Staff is so friendly it feels like home. I have never left a review in my life , but felt compelled to because of how amazing the staff is, and the product!! I actually realized that this is my second review ever.
Everyone was super friendly and helpful! The store was clean and bright, all of my questions were answered quickly and intelligently. It all went so smooth and comfortably that, even though it was my first time, it almost felt like a visit with old friends. 10/10 would recommend!!!
LOVE the staff here! Informed, professional, polite, quick and friendly. Over time this has become my first stop when i need relief & they have earned my business with consistently providing me with good product and making me smile while simultaneously getting me fast, efficient, caring service.
I have been to this location twice and both times have been very welcoming. Alex was very informative and friendly. She has extensive knowledge about the strains. That made it easier to choose. Justin was at the front desk and he was very friendly as well. I am very grateful to have met them and be served by them, thank you guys for the experience highly recommended service and products. The relax pm vape pen is awesome and I truly only bought it because Alex recommended it. And the pre rolls too.😉
Surterra is a great place to go.. The staff is very knowledge, inviting, and overall patient with any questions you may have. This location is perfect for me and they’re service is quick and efficient 🙂
I was greeted with a warm welcome from Merry. She ended up being who helped me out. She was warm and patient. She also had in depth knowledge about the products and took the time to really guide me through the . The prices are killer and I couldn't have been more please . I'll definitely be back !
Interesting place to go. Staff seems caring as the fiqure out how to get your money But I Love these people!