3126 Flagler Avenue
Key West, FL 33040
Key West, FL 33040
Hours of Operation:
Mon – Sat 10am – 8pm
Sun 11am – 5pm
Payment Methods:
Cash & CanPay Accepted
ATM Available On Site
Surterra Marijuana Dispensary and Delivery in Key West, FL
Dispensary/MMTC – Open
A Surterra Wellness Center located at 3126 Flagler Avenue in Key West, FL 33040 is now open. This cannabis store in Key West is conveniently located to service Marathon, Summerland Key, Big Pine Key, and Monroe County overall.
Surterra Wellness provides top quality marijuana products to patients with a Florida medical card. This Key West cannabis store has the popular Coral Reefer cannabis brand, a collaboration with the singer Jimmy Buffet.
Surterra is dedicated to building far stronger standards in the cultivation, extraction, and production to help provide patients great THC and CBD menu products. Low THC high CBD products are available to MMJ patients near Key West as well.
Surterra Products
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SURTERRA MARIJUANA DELIVERIES RX – AVAILABLE NOW!
Surterra Wellness cannabis RX products are available by home delivery or business in Key West, Marathon, Summerland Key, Big Pine Key and throughout Monroe County. FREE Statewide Delivery!
Call 850.391.5455 between 9am-5pm est Mon-Fri for Surterra Deliveries RX.Surterra’s low-THC High CBD products are available for patients with a Florida Med Card who need non-euphoric care.
Find a recommending doctor on our Doctors Maps or fill out the Patient Registration Form to get started.
What People Are Saying
David G.
16:40 15 Sep 22
Maddie was wonderful! She answered all my questions and even got me signed up for rewards. Thanks so much Surterra!
KEY WEST R.
08:48 05 Aug 22
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me,… was looking at me like I was crazy. Eyes matter. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve! Let me add I only use one hit or a few drops before I close my eyes. You non sleepers out there should TRY this. This had made a massive difference in quality deep sleep. Pain does not wake me, instead when I wake up I have pain (if that makes sense). Quality sleep is essential towards quality of life. I usually go about once every 9 months. I had tried using this when it first came available with terrible results. I cannot stand being high or mind altered. Giving up on it for a few years, researching it some more and taking right before I go to sleep, has made a BIG difference. The employees should be kind, caring and compassionate and understand not everyone uses this stuff and has the knowledge about it that you have. Be patient and share your knowledge.read more
KEY WEST R.
12:02 12 Jan 22
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me,… was looking at me like I was crazy. Eyes matter. Do not treat people that way. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve!read more
Dakota P.
16:04 24 Dec 21
i was helped by mattie and carly today and they were both exceptionally helpful and nothing but smiles the whole time… can’t wait to come back againread more
Ashley B.
17:07 02 Nov 21
Karli at the Key West store is absolutely amazing. She definitely goes above and beyond in her role. She answers my… questions quickly with all the information needed and sometimes with more than I realized I needed. She’s always greeting people with a smile that’s obvious through the masks. I buy from Surterra over other dispensaries because of the great customer service I always receive. I’ve never had a bad experience here, NEVER. In a day and age where customer service is lacking, Karli and Julie definitely deliver stellar service consistently.read more
J. K. B.
18:08 21 Jun 21
I love this dispensary. Their prices are great and they are always running daily specials you will actually use. Super… quick transactions with a friendly and knowledgeable staff. I’m in and out of the store in a few minutes.read more
Robert B.
15:39 14 Jun 21
One of my favorite places in general! Carolina and the staff are all excellent! The products are fantastic and the… staff complete the experience beautifully! Shout out to you guys for your hard work it never goes unnoticed!read more
Wesley G.
15:22 13 Jun 21
Stopped by to take advantage of the B1G1Carts sale. I’m always so impressed with the professionalism of the staff.… Carolina was knowledgeable and welcoming. Thank you, Carolina!read more
Mike W.
12:26 31 May 21
Excellent Dispensary. Staff is very friendly & knowledgeable. Customer service wise hands down the best dispensary I’ve… ever been too. Every one who works there is great but I there is one wellness coordinator in particular named Carolina, her knowledge of products and customer service is impeccable. I highly recommend Surterra to every patient I knowread more
Colt L.
15:22 29 May 21
There is always something on sale, and they are good sales too, not 2% off one item for a three hour window with a… promo code. If anyone rude works at their Key West location, they must hide them in the back. 10/10 staff, and I have never waited more than 5 minutes, due to how they process customers.I had my first return experience there today, Carolina made it seamless and quick. Nothing like finding a cart has leaked in transit, and feeling dread at the idea of asking for help with it.. no need to fear.read more
Alexandria S.
22:29 24 May 21
As a local, this is the only dispensary I go to down here. Not only is every employee the sweetest & extremely… knowledgeable about every product, but this dispensary really has just the right amount of everything. Orders never take longer than 5 minutes when you go inside which I know at other places down here you can be waiting an hour plus. Shout out to Carolina & the whole team there, they really make the experience so enjoyable! If you have any questions about anything they’re always more than happy to help. Don’t waste your time at other places down here, Surterra is the best!read more
Kalli S.
14:27 24 May 21
This is by far my favorite dispensary in key west. Not only do they have awesome quality thc they are also very kind.… They treat you like a friend, they remember your name, and always ask how you’re doing and genuinely want to know. If you want to feel comfortable I definitely recommend going here. Plus they are always fast, I’m in and out with all my orders.read more
Chris J.
20:08 23 May 21
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast.… Carolina and the crew are the best.read more
Heather T.
12:53 23 May 21
Bought The product blue dream ground assuming it had little too no clippings but no it’s a scam they are selling… grounded clippings with maybe a gram of actually weed in the quarter. Not happy with what they think is quality.. I used to grow so i definitely know the difference , it’s clippings and steams grounded, you don’t even smell the weed all you smell is clippings…..save your time and just go to WUVread more
Michael Z.
21:11 20 May 21
Always a wonderful professional experience! Carolina is very helpful and informative. It is always a pleasure !
Mary M.
19:44 19 May 21
I LOVE Surterra!! The girls are absolutely great, fast and efficient. Caroline helped me today. Thankyou Caroline! A… wonderfulshopping experience!!!read more
DJ B.
17:00 19 May 21
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a… convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!read more
Jamie R.
14:45 14 May 21
Surterra Staff is very professional & helpful. Julia especially does a great job. She is so calm & patient, two thumbs… up for Julia!As far as product; I especially enjoy their concentrates. Wax, Shatter, Crumble, all top notch products & always high THC%. Also, i love the Coral Reefer collection. Especially the “Island Time” disposable vape. That thing is fire!! Such a nice mind set, along with a warmth that radiates down my back & completely removes my cronic back pain. Only wish it came in .5g & 1g cartridges!!Only complaint is that you cannot call directly into the Key West office. Unfortunately, you have to go through a corporate headquarters who then dispatches your questions or needs to the branch personnel. I thought that was a little strange. But that’s a small thing, and i dont sweat the small things.Overall i give Surterra Wellness a 10 out of 10 star review. And I would (& i do) highly recommend them to any Medical Marijuana Patient near the facility.Jamieread more
C G
15:03 05 Apr 21
On my 1st visit (Key West location) the Float pre-ground I purchased (Jacky Girl) had some large stems but was… otherwise satisfactory. On my 2nd visit I bought 2 different strains of pre-ground flower (Blue Dream Haze & Cakez). BOTH were mostly LEAF & STEM! I called to find out why there was trim in what is supposed to be ground FLOWER & the rep advised they do not use trim in their ground flower. Well I can see with my own eyes that is not true. A stem is a stem and because the product is not finely ground the leaves are visible. Something is clearly wrong if they state no trim yet it’s mostly trim.The rep advised “all sales are final” & said the only possible remedy would be for me to return to the same store I purchased from to see if they are “willing to exchange”. I live in Ft. Lauderdale so that’s not very convenient when there are other locations closer to me. I’ll have to wait until my next trip to the Keys to find out if they will be WILLING to exchange them! Maybe!? Companies that do not make an effort to resolve your problem are undeserving of your business. I don’t like to leave bad reviews so I always go back to the company first to give them a chance to right the wrong. The rep was not very helpful and repeated the same spiel saying they don’t use trim. It was only after I insisted several times that something is wrong (as there is trim in the product) that he agreed to log a complaint on my profile which the Key West store can see on their end when I return to TRY to exchange. No bueno.read more
Jared L.
02:22 20 Mar 21
FANTASTIC FIRST VISIT! I had a ton of questions but Whitney was accommodating, very knowledgable, and just generally… delightful. I would recommend this location to anyone; novice or veteran, plebeian or queen.read more
DJ B.
17:54 09 Feb 21
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a… convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!read more
Chris J.
16:26 08 Feb 21
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast.
Jonald L.
20:15 13 Dec 20
These young ladies and men are my favorite for flower in good old Key West. Wheeeeeeee!!!! I love Jimmy Buffet. Please… never stop the music, Jimmy.Also I can park here.read more
Jamie M.
02:06 08 Dec 20
Great atmosphere and friendly staff! One of the managers, Karli, was so knowledgeable, patient and fun. I highly… recommend!read more
Gitano34 Key W.
23:49 22 Nov 20
I love the enviroment and the staff, both outstanding, plus I love the fact we see each other so much we know each… other on a first name basis, makes it even more inviting. Also, they take first place in speed of getting you in n out as fast as possible!read more
James N.
18:02 04 Nov 20
Went in today to make a purchase. Staff were very nice but when I asked about my military discount I was told… management does not do that anymore. I understand that Covid has an impact on us all. Especially on veterans on fixed income. All my business will go to Truliev.read more
Kristina J.
20:53 24 Oct 20
Wonderful staff with top of the line customer service!! The only dispensary I will shop at on the island. I have never… had anything but a pleasant and helpful experience here.read more
megan P.
20:18 24 Oct 20
The best place to go on the island !!! Me and my fiancé both love it there , feels like home. The ladies in the front… are all so nice and genuinely happy to help me , the manager is so helpful and knowledgeable and kind. Always a pleasure to shop there for my meds ! I was a huge Truliever until I decided to shop there while having bad service more then a handful of times with people in the back at Trulieve! Th am god for surterra key west !!!!! And honestly , the product is 10x better too I don’t care about the price anymore.read more
Carmen K.
14:54 24 Oct 20
Love this store! Everyone one is so friendly and knowledgeable.
Marc A.
01:59 24 Oct 20
Great service and great knowledge, they are quick and don’t make you wait
slab 1.
22:10 23 Oct 20
Super friendly and helpful staff. Will be back!
drew H.
18:56 08 Oct 20
I went inside and handed my card over to the lady at the front as usual. The other lady was asking me what I want and… very helpful.Apparently there was an issue with my card and I wasn’t able to purchase anything even though my card expires in 5 months.The friendly lady all of sudden threw the card back at me and said I need to call my doctor. Without any other explanation and acted as if I wasn’t even there and started talking with the next guest.I’m new at this like many others and would have appreciated an answer or two to my questions about the situation. As soon as I wasn’t a customer I became a nobody.I went to Trulieve and they helped me out.read more
Lisa C.
17:04 01 Oct 20
I was down visiting key west and stopped in. I was immediately greeted by a very nice (and very knowledgeable!) young… lady named Megan. She answered all my questions and i felt right at home, as though this were my usual store. Another customer came in and she greeted them by name which i loved! A second very pleasant young lady cashed me out, i believe her name was Heather. She had me laughing so hard! Both employees seemed happy in their jobs, so friendly but still professional. Great vibe in there. I wish this was my home store! So clean and organized… seems like a great crew!read more
Taylor M.
17:26 27 Sep 20
Very comfortable, very helpful. Quick and easy. Thank you!
carlos P.
16:53 14 Apr 20
Great atmosphere…very knowledgeable staff…always a pleasure to go in…all they need is a cigarette ashtray outside.
Melanie S.
19:31 10 Apr 20
Just had a delivery from Surterra and I highly recommend them! We ordered from the Kendall location and the ground… flower was a little too grounded, but still 5 star service.read more
thomas J.
18:35 27 Jan 20
Great prices, great products, excellent service and staff
Brian H.
09:06 24 Jan 20
Very nice people there everybody’s willing to help explain everything to you they are really great for newbies people… who are new to the medicine and they explain everything to you show you how to use everything they’re just great all-around I use them all the timeread more
Kevin K.
22:22 15 Dec 19
Great place best prices on the island for sure most laid back too the others are too militant
ChupaCabraTv _
20:58 29 Nov 19
Great staff!! Awesome Products.Not to mention they now have Flower!
Chelsey
14:54 31 Oct 19
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Chelsey
14:54 31 Oct 19
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Lisa L.
22:47 04 Jul 19
This place is the best I walk in and I’m greeted by my name & smiling faces. I dont remember the girl’s name but the… short girl with the blond hair is so nice and so helpful it’s always a wonderful experience….virginia!! 🤣🤣🤣 too jolly lolread more
Lisa L.
22:47 04 Jul 19
This place is the best I walk in and I’m greeted by my name & smiling faces. I dont remember the girl’s name but the… short girl with the blond hair is so nice and so helpful it’s always a wonderful experience….virginia!! 🤣🤣🤣 too jolly lolread more
