Surterra Dispensary in Key West, FL
Based on 124 reviews
Kim S.
1712668465
Great wellness center in the Keys! Very knowledgeable staff and clean waiting area. Bret and Tony were very helpful and quick to serve. Friendly and funny staff all around. Love this place. Thanks guys!
Kelly W.
1710799046
I generally do not buy flower from Surterra but I didn't feel like driving downtown for an eighth and ran in and got one jar of Apples, Bananas Jealousy got home and when I uncovered the jar the foil seal was open and you could tell it was light by looking. On a very accurate digital scale it was 2.6, basically a full gram short. Today March 18th I am alerted to a half off sale and they finally had PBnSmelly half price and I have been told it was fantastic, the flower itself is very good, sticky, smelly and smooth. I bought 2 eighths and both were very short. One was 2.4 and one was 2.5!!! That's 2.1 grams short, I've been told they do not do returns of any sort in the past, it's just wrong and not an isolated incidence. One thing a dispensary is supposed to from sham , bogus dealers, I would be better off elsewhere, like the old fashioned way.
Gary F.
1703811232
Courteous and professional. Great staff! Good product
N L.
1703191746
This place REEKS of pot every time I have been in there and the employees are obviously high. This is the 2nd time this year they have not filled my online order because they said I needed a recertification on my card by 2 days. Why didn't they text or email me to tell me this before I drove 20 miles to get there? I'm curious if they all have valid medical cards .
Lysette R.
1702225294
Everyone in this store are friendly, knowledgeable and ready to assist with a smile.
Falco S.
1692987272
Jason and Jonathan helped me shop for product like absolute bosses. Give those guys a raise!
Kimberly N.
1690690540
I showed up in my PJ's the other day making a ruckus because they wouldn't give me my order without a photo ID. I suppose I have been spoiled at the other dispensaries grr... but also cant get the state of Tennessee to clear a paid ticket from the NDR therefore - I cannot get a new hard copy of my license even though my FL license is valid.Anyway for the sake of weed I go to the DMV and get a photo ID and everything else goes great. They give a wonderful discount to first time orders that is very generous! The things that they have are fairly standard - nothing unique but if you like edibles like me, definitely try the strawberry lemonade hybrid gummies for a nice relaxing warm hug as you go to sleep.I have to have edibles for sleep!!!...No weed?! Ill stay up for three days even if I eat Benadryl or Tylenol PM like candy. I struggle as a schizophrenic insomniac who's ADHD becomes distracted by the voices. LOL.Sooo, as such - having things on the table that induce less paranoia are a must for me. The 'dream' tincture was new and its a CBD/THC mix, you need quite a few drops I would say at least 25-30 with half a gummy and a cold one - goodnight, sweet dreams. I have found that the CBD/THC hybrids are wonderful for a reduction in paranoia that can happen with just straight THC edibles.I do not use any of the smoke, resin or vape products as I have never been a weed person; but became an edible lover when I realized how much they helped me fall asleep. They have a lot of options in the smokey smoke arena. Not a whole lot of options for the edible realm that I love so much but I can forgive it because what they do have works very well and most of the other dispensaries in the area also only have one brand (..and its the same brand!!) . Thanks guys!!
11dsw
1686866501
Staff is awesome. Friendly, polite, knowledgeable. I have been helped by Jonathan numerous times. Always asks how I am…stuff like that. Nice, especially these days. Kudos.
The Game D.
1685651027
Heather was really helpful and helped me not to leave the place without getting what I came for. I see them almost twice a week and all of them are great guys, never had bad experience there ever. Recommend the place for it's quality of product and service.
William C.
1685479966
I think the staff there is very helpful and the people are very friendly and they are quick to give you alternatives if they don't have what you want are they explain everything to you I just think it's a great place to go and I think the people are really cool
Andrea J.
1680010476
I had a very pleasant experience here. The staff were all very personable and friendly, they were happy and helpful with picking out brands and strains and seemed to be enjoying what they do. The decor is pretty standard for a medical dispensary but the stand out staff really made this dispo shine and that’s why I’m giving it five stars.
trecia w
1678826396
POOR SERVICE. SO RUDE. DIDNT GIVE ME WHAT I ASKED FOR. HER ATTITUDE WAS ON 10. SHE WAS JUST NASTY. SHE WAS JUST OUT RIGHT DISRESPECTFUL. JUST FIRE HER. THROW THE WHOLE LADY AWAY.
Lisa B.
1678805041
One of the best dispensaries I’ve been in ever they were very knowledgeable and very kind and polite would recommend them to anyone.
Barbara N.
1677950853
This is by far the best dispensary in Key West. The employees are knowledgeable, polite and just plain delightful. I appreciate the daily emails that keep me informed of their many great “specials”. They have a Loyalty program which is great.
Crystal R.
1672825096
I have tried everything to open my 500 points but nothing works! But I love the store
CoriAnn H.
1672608032
Since opening this location and ALL the staff are The Best! Always friendly, great communication & quick service. The only dispensary we shop. 5 Stars
J T.
1668626363
Great sales. Great prices. Great staff! But, really need to bring back browsing for android .
Violet C.
1668533737
Absolutely the most welcoming place. The vibe is so chill and relaxed! The staff listens and will help you keep track of the strains that achieve the desired therapeutic effect. The staff is knowledgeable and very helpful! You tell them the problem they help fix it with recommendations!
Tina V.
1668480011
My favorite dispensary. Great products, great workers and great location. Thank you for all you do for the community!
Colleen T J.
1668354133
Love this plays, love their products, their fat grams of Vape and love the people that work in here clean fast, respectable straight up one of the best wellness places on this island
David G.
1663260043
Maddie was wonderful! She answered all my questions and even got me signed up for rewards. Thanks so much Surterra!
KEY WEST R.
1659689300
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me, was looking at me like I was crazy. Eyes matter. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve! Let me add I only use one hit or a few drops before I close my eyes. You non sleepers out there should TRY this. This had made a massive difference in quality deep sleep. Pain does not wake me, instead when I wake up I have pain (if that makes sense). Quality sleep is essential towards quality of life. I usually go about once every 9 months. I had tried using this when it first came available with terrible results. I cannot stand being high or mind altered. Giving up on it for a few years, researching it some more and taking right before I go to sleep, has made a BIG difference. The employees should be kind, caring and compassionate and understand not everyone uses this stuff and has the knowledge about it that you have. Be patient and share your knowledge.
KEY WEST R.
1641988922
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me, was looking at me like I was crazy. Eyes matter. Do not treat people that way. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve!
Dakota P.
1640361846
i was helped by mattie and carly today and they were both exceptionally helpful and nothing but smiles the whole time can’t wait to come back again
Ashley B.
1635872875
Karli at the Key West store is absolutely amazing. She definitely goes above and beyond in her role. She answers my questions quickly with all the information needed and sometimes with more than I realized I needed. She’s always greeting people with a smile that’s obvious through the masks. I buy from Surterra over other dispensaries because of the great customer service I always receive. I’ve never had a bad experience here, NEVER. In a day and age where customer service is lacking, Karli and Julie definitely deliver stellar service consistently.
J. K. B.
1624298901
I love this dispensary. Their prices are great and they are always running daily specials you will actually use. Super quick transactions with a friendly and knowledgeable staff. I’m in and out of the store in a few minutes.
Robert B.
1623685162
One of my favorite places in general! Carolina and the staff are all excellent! The products are fantastic and the staff complete the experience beautifully! Shout out to you guys for your hard work it never goes unnoticed!
Wesley G.
1623597765
Stopped by to take advantage of the B1G1Carts sale. I’m always so impressed with the professionalism of the staff. Carolina was knowledgeable and welcoming. Thank you, Carolina!
Mike W.
1622463960
Excellent Dispensary. Staff is very friendly & knowledgeable. Customer service wise hands down the best dispensary I’ve ever been too. Every one who works there is great but I there is one wellness coordinator in particular named Carolina, her knowledge of products and customer service is impeccable. I highly recommend Surterra to every patient I know
Colt L.
1622301758
There is always something on sale, and they are good sales too, not 2% off one item for a three hour window with a promo code. If anyone rude works at their Key West location, they must hide them in the back. 10/10 staff, and I have never waited more than 5 minutes, due to how they process customers.I had my first return experience there today, Carolina made it seamless and quick. Nothing like finding a cart has leaked in transit, and feeling dread at the idea of asking for help with it.. no need to fear.
Alexandria S.
1621895359
As a local, this is the only dispensary I go to down here. Not only is every employee the sweetest & extremely knowledgeable about every product, but this dispensary really has just the right amount of everything. Orders never take longer than 5 minutes when you go inside which I know at other places down here you can be waiting an hour plus. Shout out to Carolina & the whole team there, they really make the experience so enjoyable! If you have any questions about anything they’re always more than happy to help. Don’t waste your time at other places down here, Surterra is the best!
Kalli S.
1621866456
This is by far my favorite dispensary in key west. Not only do they have awesome quality thc they are also very kind. They treat you like a friend, they remember your name, and always ask how you’re doing and genuinely want to know. If you want to feel comfortable I definitely recommend going here. Plus they are always fast, I’m in and out with all my orders.
Chris J.
1621800530
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast. Carolina and the crew are the best.
Heather T.
1621774407
Bought The product blue dream ground assuming it had little too no clippings but no it’s a scam they are selling grounded clippings with maybe a gram of actually weed in the quarter. Not happy with what they think is quality.. I used to grow so i definitely know the difference , it’s clippings and steams grounded, you don’t even smell the weed all you smell is clippings.....save your time and just go to WUV
Michael Z.
1621545095
Always a wonderful professional experience! Carolina is very helpful and informative. It is always a pleasure !
Mary M.
1621453466
I LOVE Surterra!! The girls are absolutely great, fast and efficient. Caroline helped me today. Thankyou Caroline! A wonderfulshopping experience!!!
DJ B.
1621443631
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!
Jamie R.
1621003539
Surterra Staff is very professional & helpful. Julia especially does a great job. She is so calm & patient, two thumbs up for Julia!As far as product; I especially enjoy their concentrates. Wax, Shatter, Crumble, all top notch products & always high THC%. Also, i love the Coral Reefer collection. Especially the "Island Time" disposable vape. That thing is fire!! Such a nice mind set, along with a warmth that radiates down my back & completely removes my cronic back pain. Only wish it came in .5g & 1g cartridges!!Only complaint is that you cannot call directly into the Key West office. Unfortunately, you have to go through a corporate headquarters who then dispatches your questions or needs to the branch personnel. I thought that was a little strange. But that's a small thing, and i dont sweat the small things.Overall i give Surterra Wellness a 10 out of 10 star review. And I would (& i do) highly recommend them to any Medical Marijuana Patient near the facility.Jamie
C G
1617635036
On my 1st visit (Key West location) the Float pre-ground I purchased (Jacky Girl) had some large stems but was otherwise satisfactory. On my 2nd visit I bought 2 different strains of pre-ground flower (Blue Dream Haze & Cakez). BOTH were mostly LEAF & STEM! I called to find out why there was trim in what is supposed to be ground FLOWER & the rep advised they do not use trim in their ground flower. Well I can see with my own eyes that is not true. A stem is a stem and because the product is not finely ground the leaves are visible. Something is clearly wrong if they state no trim yet it’s mostly trim.The rep advised “all sales are final” & said the only possible remedy would be for me to return to the same store I purchased from to see if they are “willing to exchange”. I live in Ft. Lauderdale so that’s not very convenient when there are other locations closer to me. I’ll have to wait until my next trip to the Keys to find out if they will be WILLING to exchange them! Maybe!? Companies that do not make an effort to resolve your problem are undeserving of your business. I don’t like to leave bad reviews so I always go back to the company first to give them a chance to right the wrong. The rep was not very helpful and repeated the same spiel saying they don’t use trim. It was only after I insisted several times that something is wrong (as there is trim in the product) that he agreed to log a complaint on my profile which the Key West store can see on their end when I return to TRY to exchange. No bueno.
Jared L.
1616206976
FANTASTIC FIRST VISIT! I had a ton of questions but Whitney was accommodating, very knowledgable, and just generally delightful. I would recommend this location to anyone; novice or veteran, plebeian or queen.
DJ B.
1612893296
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!
Chris J.
1612801582
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast.
Jonald L.
1607890507
These young ladies and men are my favorite for flower in good old Key West. Wheeeeeeee!!!! I love Jimmy Buffet. Please never stop the music, Jimmy.Also I can park here.
Jamie M.
1607393190
Great atmosphere and friendly staff! One of the managers, Karli, was so knowledgeable, patient and fun. I highly recommend!
Gitano34 Key W.
1606088949
I love the enviroment and the staff, both outstanding, plus I love the fact we see each other so much we know each other on a first name basis, makes it even more inviting. Also, they take first place in speed of getting you in n out as fast as possible!
James N.
1604512944
Went in today to make a purchase. Staff were very nice but when I asked about my military discount I was told management does not do that anymore. I understand that Covid has an impact on us all. Especially on veterans on fixed income. All my business will go to Truliev.
Kristina J.
1603572784
Wonderful staff with top of the line customer service!! The only dispensary I will shop at on the island. I have never had anything but a pleasant and helpful experience here.
megan P.
1603570730
The best place to go on the island !!! Me and my fiancé both love it there , feels like home. The ladies in the front are all so nice and genuinely happy to help me , the manager is so helpful and knowledgeable and kind. Always a pleasure to shop there for my meds ! I was a huge Truliever until I decided to shop there while having bad service more then a handful of times with people in the back at Trulieve! Th am god for surterra key west !!!!! And honestly , the product is 10x better too I don’t care about the price anymore.
Carmen K.
1603551259
Love this store! Everyone one is so friendly and knowledgeable.
Marc A.
1603504763
Great service and great knowledge, they are quick and don’t make you wait
slab 1.
1603491022
Super friendly and helpful staff. Will be back!
drew H.
1602183381
I went inside and handed my card over to the lady at the front as usual. The other lady was asking me what I want and very helpful.Apparently there was an issue with my card and I wasn’t able to purchase anything even though my card expires in 5 months.The friendly lady all of sudden threw the card back at me and said I need to call my doctor. Without any other explanation and acted as if I wasn’t even there and started talking with the next guest.I’m new at this like many others and would have appreciated an answer or two to my questions about the situation. As soon as I wasn’t a customer I became a nobody.I went to Trulieve and they helped me out.
Lisa C.
1601571843
I was down visiting key west and stopped in. I was immediately greeted by a very nice (and very knowledgeable!) young lady named Megan. She answered all my questions and i felt right at home, as though this were my usual store. Another customer came in and she greeted them by name which i loved! A second very pleasant young lady cashed me out, i believe her name was Heather. She had me laughing so hard! Both employees seemed happy in their jobs, so friendly but still professional. Great vibe in there. I wish this was my home store! So clean and organized... seems like a great crew!
Taylor M.
1601227609
Very comfortable, very helpful. Quick and easy. Thank you!
carlos P.
1586883202
Great atmosphere...very knowledgeable staff...always a pleasure to go in...all they need is a cigarette ashtray outside.
Melanie S.
1586547082
Just had a delivery from Surterra and I highly recommend them! We ordered from the Kendall location and the ground flower was a little too grounded, but still 5 star service.
thomas J.
1580150100
Great prices, great products, excellent service and staff
Brian H.
1579856805
Very nice people there everybody's willing to help explain everything to you they are really great for newbies people who are new to the medicine and they explain everything to you show you how to use everything they're just great all-around I use them all the time
Kevin K.
1576448577
Great place best prices on the island for sure most laid back too the others are too militant
ChupaCabraTv _
1575061118
Great staff!! Awesome Products.Not to mention they now have Flower!
Chelsey
1572533689
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Chelsey
1572533678
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Lisa L.
1562280446
This place is the best I walk in and I'm greeted by my name & smiling faces. I dont remember the girl's name but the short girl with the blond hair is so nice and so helpful it's always a wonderful experience....virginia!! 🤣🤣🤣 too jolly lol
Lisa L.
1562280437
This place is the best I walk in and I'm greeted by my name & smiling faces. I dont remember the girl's name but the short girl with the blond hair is so nice and so helpful it's always a wonderful experience....virginia!! 🤣🤣🤣 too jolly lol
3126 Flagler Ave
Key West, FL 33040
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Deals and Discounts
Everyday Discounts
New Patient
60% OFF
- Get 60% off of your first purchase.
- NO minimum purchase required.
Second Trip
20% OFF
- Get 20% off of your second purchase.
- NO minimum purchase required!
- Whole flower products not eligible for discount.
Veterans Discount
15% OFF
- This discount can extend to a dependent family member.
- Whole flower products are not eligible for discount.
Pediatrics Discount
20% OFF
- Whole flower products are not eligible for discount.
ABOUT THIS DISPENSARY
Surterra, located at 3126 Flagler Ave in Key West, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Key West does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Surterra
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Surterra in Key West online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 124 reviews
Kim S.
1712668465
Great wellness center in the Keys! Very knowledgeable staff and clean waiting area. Bret and Tony were very helpful and quick to serve. Friendly and funny staff all around. Love this place. Thanks guys!
Kelly W.
1710799046
I generally do not buy flower from Surterra but I didn't feel like driving downtown for an eighth and ran in and got one jar of Apples, Bananas Jealousy got home and when I uncovered the jar the foil seal was open and you could tell it was light by looking. On a very accurate digital scale it was 2.6, basically a full gram short. Today March 18th I am alerted to a half off sale and they finally had PBnSmelly half price and I have been told it was fantastic, the flower itself is very good, sticky, smelly and smooth. I bought 2 eighths and both were very short. One was 2.4 and one was 2.5!!! That's 2.1 grams short, I've been told they do not do returns of any sort in the past, it's just wrong and not an isolated incidence. One thing a dispensary is supposed to from sham , bogus dealers, I would be better off elsewhere, like the old fashioned way.
Gary F.
1703811232
Courteous and professional. Great staff! Good product
N L.
1703191746
This place REEKS of pot every time I have been in there and the employees are obviously high. This is the 2nd time this year they have not filled my online order because they said I needed a recertification on my card by 2 days. Why didn't they text or email me to tell me this before I drove 20 miles to get there? I'm curious if they all have valid medical cards .
Lysette R.
1702225294
Everyone in this store are friendly, knowledgeable and ready to assist with a smile.
Falco S.
1692987272
Jason and Jonathan helped me shop for product like absolute bosses. Give those guys a raise!
Kimberly N.
1690690540
I showed up in my PJ's the other day making a ruckus because they wouldn't give me my order without a photo ID. I suppose I have been spoiled at the other dispensaries grr... but also cant get the state of Tennessee to clear a paid ticket from the NDR therefore - I cannot get a new hard copy of my license even though my FL license is valid.Anyway for the sake of weed I go to the DMV and get a photo ID and everything else goes great. They give a wonderful discount to first time orders that is very generous! The things that they have are fairly standard - nothing unique but if you like edibles like me, definitely try the strawberry lemonade hybrid gummies for a nice relaxing warm hug as you go to sleep.I have to have edibles for sleep!!!...No weed?! Ill stay up for three days even if I eat Benadryl or Tylenol PM like candy. I struggle as a schizophrenic insomniac who's ADHD becomes distracted by the voices. LOL.Sooo, as such - having things on the table that induce less paranoia are a must for me. The 'dream' tincture was new and its a CBD/THC mix, you need quite a few drops I would say at least 25-30 with half a gummy and a cold one - goodnight, sweet dreams. I have found that the CBD/THC hybrids are wonderful for a reduction in paranoia that can happen with just straight THC edibles.I do not use any of the smoke, resin or vape products as I have never been a weed person; but became an edible lover when I realized how much they helped me fall asleep. They have a lot of options in the smokey smoke arena. Not a whole lot of options for the edible realm that I love so much but I can forgive it because what they do have works very well and most of the other dispensaries in the area also only have one brand (..and its the same brand!!) . Thanks guys!!
11dsw
1686866501
Staff is awesome. Friendly, polite, knowledgeable. I have been helped by Jonathan numerous times. Always asks how I am…stuff like that. Nice, especially these days. Kudos.
The Game D.
1685651027
Heather was really helpful and helped me not to leave the place without getting what I came for. I see them almost twice a week and all of them are great guys, never had bad experience there ever. Recommend the place for it's quality of product and service.
William C.
1685479966
I think the staff there is very helpful and the people are very friendly and they are quick to give you alternatives if they don't have what you want are they explain everything to you I just think it's a great place to go and I think the people are really cool
Andrea J.
1680010476
I had a very pleasant experience here. The staff were all very personable and friendly, they were happy and helpful with picking out brands and strains and seemed to be enjoying what they do. The decor is pretty standard for a medical dispensary but the stand out staff really made this dispo shine and that’s why I’m giving it five stars.
trecia w
1678826396
POOR SERVICE. SO RUDE. DIDNT GIVE ME WHAT I ASKED FOR. HER ATTITUDE WAS ON 10. SHE WAS JUST NASTY. SHE WAS JUST OUT RIGHT DISRESPECTFUL. JUST FIRE HER. THROW THE WHOLE LADY AWAY.
Lisa B.
1678805041
One of the best dispensaries I’ve been in ever they were very knowledgeable and very kind and polite would recommend them to anyone.
Barbara N.
1677950853
This is by far the best dispensary in Key West. The employees are knowledgeable, polite and just plain delightful. I appreciate the daily emails that keep me informed of their many great “specials”. They have a Loyalty program which is great.
Crystal R.
1672825096
I have tried everything to open my 500 points but nothing works! But I love the store
CoriAnn H.
1672608032
Since opening this location and ALL the staff are The Best! Always friendly, great communication & quick service. The only dispensary we shop. 5 Stars
J T.
1668626363
Great sales. Great prices. Great staff! But, really need to bring back browsing for android .
Violet C.
1668533737
Absolutely the most welcoming place. The vibe is so chill and relaxed! The staff listens and will help you keep track of the strains that achieve the desired therapeutic effect. The staff is knowledgeable and very helpful! You tell them the problem they help fix it with recommendations!
Tina V.
1668480011
My favorite dispensary. Great products, great workers and great location. Thank you for all you do for the community!
Colleen T J.
1668354133
Love this plays, love their products, their fat grams of Vape and love the people that work in here clean fast, respectable straight up one of the best wellness places on this island
David G.
1663260043
Maddie was wonderful! She answered all my questions and even got me signed up for rewards. Thanks so much Surterra!
KEY WEST R.
1659689300
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me, was looking at me like I was crazy. Eyes matter. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve! Let me add I only use one hit or a few drops before I close my eyes. You non sleepers out there should TRY this. This had made a massive difference in quality deep sleep. Pain does not wake me, instead when I wake up I have pain (if that makes sense). Quality sleep is essential towards quality of life. I usually go about once every 9 months. I had tried using this when it first came available with terrible results. I cannot stand being high or mind altered. Giving up on it for a few years, researching it some more and taking right before I go to sleep, has made a BIG difference. The employees should be kind, caring and compassionate and understand not everyone uses this stuff and has the knowledge about it that you have. Be patient and share your knowledge.
KEY WEST R.
1641988922
I know literally nothing about mmj except I can only take when I sleep. I was asking questions and person helping me, was looking at me like I was crazy. Eyes matter. Do not treat people that way. If a person know nothing, explain it to them. She seemed new. But, not helpful. Products I have tried are good, customer service with this one particular person, needs to improve!
Dakota P.
1640361846
i was helped by mattie and carly today and they were both exceptionally helpful and nothing but smiles the whole time can’t wait to come back again
Ashley B.
1635872875
Karli at the Key West store is absolutely amazing. She definitely goes above and beyond in her role. She answers my questions quickly with all the information needed and sometimes with more than I realized I needed. She’s always greeting people with a smile that’s obvious through the masks. I buy from Surterra over other dispensaries because of the great customer service I always receive. I’ve never had a bad experience here, NEVER. In a day and age where customer service is lacking, Karli and Julie definitely deliver stellar service consistently.
J. K. B.
1624298901
I love this dispensary. Their prices are great and they are always running daily specials you will actually use. Super quick transactions with a friendly and knowledgeable staff. I’m in and out of the store in a few minutes.
Robert B.
1623685162
One of my favorite places in general! Carolina and the staff are all excellent! The products are fantastic and the staff complete the experience beautifully! Shout out to you guys for your hard work it never goes unnoticed!
Wesley G.
1623597765
Stopped by to take advantage of the B1G1Carts sale. I’m always so impressed with the professionalism of the staff. Carolina was knowledgeable and welcoming. Thank you, Carolina!
Mike W.
1622463960
Excellent Dispensary. Staff is very friendly & knowledgeable. Customer service wise hands down the best dispensary I’ve ever been too. Every one who works there is great but I there is one wellness coordinator in particular named Carolina, her knowledge of products and customer service is impeccable. I highly recommend Surterra to every patient I know
Colt L.
1622301758
There is always something on sale, and they are good sales too, not 2% off one item for a three hour window with a promo code. If anyone rude works at their Key West location, they must hide them in the back. 10/10 staff, and I have never waited more than 5 minutes, due to how they process customers.I had my first return experience there today, Carolina made it seamless and quick. Nothing like finding a cart has leaked in transit, and feeling dread at the idea of asking for help with it.. no need to fear.
Alexandria S.
1621895359
As a local, this is the only dispensary I go to down here. Not only is every employee the sweetest & extremely knowledgeable about every product, but this dispensary really has just the right amount of everything. Orders never take longer than 5 minutes when you go inside which I know at other places down here you can be waiting an hour plus. Shout out to Carolina & the whole team there, they really make the experience so enjoyable! If you have any questions about anything they’re always more than happy to help. Don’t waste your time at other places down here, Surterra is the best!
Kalli S.
1621866456
This is by far my favorite dispensary in key west. Not only do they have awesome quality thc they are also very kind. They treat you like a friend, they remember your name, and always ask how you’re doing and genuinely want to know. If you want to feel comfortable I definitely recommend going here. Plus they are always fast, I’m in and out with all my orders.
Chris J.
1621800530
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast. Carolina and the crew are the best.
Heather T.
1621774407
Bought The product blue dream ground assuming it had little too no clippings but no it’s a scam they are selling grounded clippings with maybe a gram of actually weed in the quarter. Not happy with what they think is quality.. I used to grow so i definitely know the difference , it’s clippings and steams grounded, you don’t even smell the weed all you smell is clippings.....save your time and just go to WUV
Michael Z.
1621545095
Always a wonderful professional experience! Carolina is very helpful and informative. It is always a pleasure !
Mary M.
1621453466
I LOVE Surterra!! The girls are absolutely great, fast and efficient. Caroline helped me today. Thankyou Caroline! A wonderfulshopping experience!!!
DJ B.
1621443631
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!
Jamie R.
1621003539
Surterra Staff is very professional & helpful. Julia especially does a great job. She is so calm & patient, two thumbs up for Julia!As far as product; I especially enjoy their concentrates. Wax, Shatter, Crumble, all top notch products & always high THC%. Also, i love the Coral Reefer collection. Especially the "Island Time" disposable vape. That thing is fire!! Such a nice mind set, along with a warmth that radiates down my back & completely removes my cronic back pain. Only wish it came in .5g & 1g cartridges!!Only complaint is that you cannot call directly into the Key West office. Unfortunately, you have to go through a corporate headquarters who then dispatches your questions or needs to the branch personnel. I thought that was a little strange. But that's a small thing, and i dont sweat the small things.Overall i give Surterra Wellness a 10 out of 10 star review. And I would (& i do) highly recommend them to any Medical Marijuana Patient near the facility.Jamie
C G
1617635036
On my 1st visit (Key West location) the Float pre-ground I purchased (Jacky Girl) had some large stems but was otherwise satisfactory. On my 2nd visit I bought 2 different strains of pre-ground flower (Blue Dream Haze & Cakez). BOTH were mostly LEAF & STEM! I called to find out why there was trim in what is supposed to be ground FLOWER & the rep advised they do not use trim in their ground flower. Well I can see with my own eyes that is not true. A stem is a stem and because the product is not finely ground the leaves are visible. Something is clearly wrong if they state no trim yet it’s mostly trim.The rep advised “all sales are final” & said the only possible remedy would be for me to return to the same store I purchased from to see if they are “willing to exchange”. I live in Ft. Lauderdale so that’s not very convenient when there are other locations closer to me. I’ll have to wait until my next trip to the Keys to find out if they will be WILLING to exchange them! Maybe!? Companies that do not make an effort to resolve your problem are undeserving of your business. I don’t like to leave bad reviews so I always go back to the company first to give them a chance to right the wrong. The rep was not very helpful and repeated the same spiel saying they don’t use trim. It was only after I insisted several times that something is wrong (as there is trim in the product) that he agreed to log a complaint on my profile which the Key West store can see on their end when I return to TRY to exchange. No bueno.
Jared L.
1616206976
FANTASTIC FIRST VISIT! I had a ton of questions but Whitney was accommodating, very knowledgable, and just generally delightful. I would recommend this location to anyone; novice or veteran, plebeian or queen.
DJ B.
1612893296
Wonderful staff! Just the nicest people with tons of information and knowledge. They have ample parking and a convenient location on Flagler Ave. I love the product list! It helps make me make a decision quickly and easily. All the products are awesome! I love the flower and concentrates the best! Thanks for making shopping quick, easy, and super friendly!!!
Chris J.
1612801582
Relaxing atmosphere and friendly staff. Wide selection of product and the best part they get you in and out fast.
Jonald L.
1607890507
These young ladies and men are my favorite for flower in good old Key West. Wheeeeeeee!!!! I love Jimmy Buffet. Please never stop the music, Jimmy.Also I can park here.
Jamie M.
1607393190
Great atmosphere and friendly staff! One of the managers, Karli, was so knowledgeable, patient and fun. I highly recommend!
Gitano34 Key W.
1606088949
I love the enviroment and the staff, both outstanding, plus I love the fact we see each other so much we know each other on a first name basis, makes it even more inviting. Also, they take first place in speed of getting you in n out as fast as possible!
James N.
1604512944
Went in today to make a purchase. Staff were very nice but when I asked about my military discount I was told management does not do that anymore. I understand that Covid has an impact on us all. Especially on veterans on fixed income. All my business will go to Truliev.
Kristina J.
1603572784
Wonderful staff with top of the line customer service!! The only dispensary I will shop at on the island. I have never had anything but a pleasant and helpful experience here.
megan P.
1603570730
The best place to go on the island !!! Me and my fiancé both love it there , feels like home. The ladies in the front are all so nice and genuinely happy to help me , the manager is so helpful and knowledgeable and kind. Always a pleasure to shop there for my meds ! I was a huge Truliever until I decided to shop there while having bad service more then a handful of times with people in the back at Trulieve! Th am god for surterra key west !!!!! And honestly , the product is 10x better too I don’t care about the price anymore.
Carmen K.
1603551259
Love this store! Everyone one is so friendly and knowledgeable.
Marc A.
1603504763
Great service and great knowledge, they are quick and don’t make you wait
slab 1.
1603491022
Super friendly and helpful staff. Will be back!
drew H.
1602183381
I went inside and handed my card over to the lady at the front as usual. The other lady was asking me what I want and very helpful.Apparently there was an issue with my card and I wasn’t able to purchase anything even though my card expires in 5 months.The friendly lady all of sudden threw the card back at me and said I need to call my doctor. Without any other explanation and acted as if I wasn’t even there and started talking with the next guest.I’m new at this like many others and would have appreciated an answer or two to my questions about the situation. As soon as I wasn’t a customer I became a nobody.I went to Trulieve and they helped me out.
Lisa C.
1601571843
I was down visiting key west and stopped in. I was immediately greeted by a very nice (and very knowledgeable!) young lady named Megan. She answered all my questions and i felt right at home, as though this were my usual store. Another customer came in and she greeted them by name which i loved! A second very pleasant young lady cashed me out, i believe her name was Heather. She had me laughing so hard! Both employees seemed happy in their jobs, so friendly but still professional. Great vibe in there. I wish this was my home store! So clean and organized... seems like a great crew!
Taylor M.
1601227609
Very comfortable, very helpful. Quick and easy. Thank you!
carlos P.
1586883202
Great atmosphere...very knowledgeable staff...always a pleasure to go in...all they need is a cigarette ashtray outside.
Melanie S.
1586547082
Just had a delivery from Surterra and I highly recommend them! We ordered from the Kendall location and the ground flower was a little too grounded, but still 5 star service.
thomas J.
1580150100
Great prices, great products, excellent service and staff
Brian H.
1579856805
Very nice people there everybody's willing to help explain everything to you they are really great for newbies people who are new to the medicine and they explain everything to you show you how to use everything they're just great all-around I use them all the time
Kevin K.
1576448577
Great place best prices on the island for sure most laid back too the others are too militant
ChupaCabraTv _
1575061118
Great staff!! Awesome Products.Not to mention they now have Flower!
Chelsey
1572533689
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Chelsey
1572533678
Extremely professional! I love Surterra and have not gone anywhere else because all my needs have been met!
Lisa L.
1562280446
This place is the best I walk in and I'm greeted by my name & smiling faces. I dont remember the girl's name but the short girl with the blond hair is so nice and so helpful it's always a wonderful experience....virginia!! 🤣🤣🤣 too jolly lol
Lisa L.
1562280437
This place is the best I walk in and I'm greeted by my name & smiling faces. I dont remember the girl's name but the short girl with the blond hair is so nice and so helpful it's always a wonderful experience....virginia!! 🤣🤣🤣 too jolly lol
