Surterra Dispensary in Merritt Island, FL

Salty S.
Salty S.
1702749296
Christie was super nice, quick to greet me through the drive through window & very personable. Great experience all around!
john W.
john W.
1700855033
I’m definitely a regular because of the staff and the environment. Eric answers any questions and have and also gives spot on recommendations.
Jessica H.
Jessica H.
1700000802
I'm a first time shopper who is new to the medical process so I was thankful for Christie, my specialist. She is so friendly and knowledgeable! Made the experience comfortable and easy! Highly recommend her and I'll be going back for sure!
Natasha B.
Natasha B.
1693262378
Found this place because my other place was having technical difficulties and I'm glad it happened. Nicole there is amazing, so nice, and helpful. Very happy with the products she suggested. Think this is going to be my main stop now.
Morgan T.
Morgan T.
1691682154
Everyone here is really knowledgeable on the products and really very kind and friendly.I love visiting as this is my favorite dispensary and I’ve literally never had a bad experience. They almost always have a sale on something I need and the transdermal patches are my favorite
Susan W.
Susan W.
1689600613
I really like their products, however I shop elsewhere 97% of the time because the app is absolutely horrible trying to see their stock and order without jumping through website hoops. It drives me absolutely nuts when I hit the back button to look at something else and have to start all over again with entering my ZIP code so they can find my location AGAIN and again. I say screw it and go to Trulieve's website where it's easy to look for products and place an order. It would be nice if Surterra would hire competent website designers so until then they're my dispensary of last choice.
Connor B.
Connor B.
1687976804
Mike and xeyla were the best with helping me choose what I needed! Highly recommend this place and these employees specifically as they made me feel welcomed the entire time!
Jeric H.
Jeric H.
1685299943
My doctor wrote me an additional recommendation to get me access to CBD low dose cannabis access in addition to the high THC that I also benefit from.I went to Surterra and told them what the Dr said about putting it under my new low dose heading. They failed to follow instructions and tried to put it under the high dose allowance but that would have cut me off from the rest of my recomendation for the next 70 days. I would have been without the needed medicine that the doctor wrote me for because Surterra insist on putting it in the wrong place even after asking.. They argued with me and told me that it was automatic and I told them no it's not automatic by law but rather by choice and instructed them as my doctor told me to instruct them. They refused and they failed me and I went down the road to another dispensary. That said that's not true and they gave me what they had that was closest to what I need.Surterra sells the low dose that I need but they refuse to dispense it as the doctor instructed so as a result I can only access high dose high THC cannabis in my area.I could travel to a distant area and find dispensaries that sell highire CBD cannabis for those times that I need but that type of access is its own difficulties.
Chris K.
Chris K.
1679653729
I wish I got her name she was fantastic. I just got off the cruise ship and that surterra was only 4.5 miles where I parked my car. I bought a $20 distillate cart of Girl Scout Cookies and it was packed to the brim with thick distillate and had fantastic taste. The young pretty lady with glasses that assisted me on 3/23/23 is a very example of what customer service is she was very welcoming and personable 5star transaction
Sam M.
Sam M.
1677087461
I’ve been coming to this store since it’s opened and have never had an issue making adjustments to my order in the drive through as long as there was nobody behind me in line. There have even been times they have asked me to just pull back around to the end of the line so they could help the next customer while adjusting my drive through order… Today, Gabrielle declined to offer me the service I always receive anytime I’ve had to make adjustments in the drive through. NEVER have I had ANY employee tell me they cannot adjust my order in the drive through. I was declined the ability to add to my order in the drive through even though I was the ONLY one in line, and get this… the ONLY customer in the whole building! I had to very inconveniently drive to the front of the store, park, and go in. If I had the time to do this, I would NOT have placed a TO GO order. I received terrible customer service today, and for that reason will no longer be spending my HUNDREDS of dollars a week with this location! Way to lose a very loyal return customer, thanks Gabrielle! My family will also no longer be shopping here. Palm Bay location here we come. Very sad world we live in when these kids can’t even do a job they are PAID $15+ an hour to do! As a business owner, I replace employees with poor work ethic and customer service like Gabrielle, very fast!
Anthony N.
Anthony N.
1670791602
Always professional and friendly. I’ve visited the Merritt Island location many times and I have never had a bad experience or an excessive long wait time. I also love the drive-thru pickup option. Super convenient!!
Amber G.
Amber G.
1670595427
I love this dispensary the staff is so welcoming and very knowledgeable. I never have to wait long like other dispensaries. Highly recommended.
Sean D.
Sean D.
1670273233
This dispensary is my favorite in Brevard. The staff is very helpful and pleasant when ordering. Little to no wait a majority of the time. They have the best deals weekly in comparison to other dispensaries I’d say.
Alvin T.
Alvin T.
1669763830
It was my 1st time in the wellness center and I was greeted by Eric. He and Brittany were very polite and respectful. They were able to provide me with the necessary information I needed and I look forward to returning for another great experience!!
Wanda S.
Wanda S.
1669505279
My experience here with staff, product and knowledge has been outstanding!I specifically told Eric that this review was especially for him but I've had many favs here.You should allow tipping; as you're the only one who doesn't and the staff is most deserving of the money kudos
MacKinley A.
MacKinley A.
1667611393
Really helpful and friendly staff, great store environment, but their app leaves a lot to be desired. Currently it serves almost no function on Android other than to remind you to check your email. But the products and staff never let me down!
Jonathan B.
Jonathan B.
1663949027
My name is Jonathan Bocek. I hope this gets to the corporate office. Please look at how much time and energy I have put towards shopping at your store since 2018. I rarely get vape carts. I bought two at Surrerra Merritt Island. There was over 1/8th of medicine in each cartridge that would not come out. I took more time to take these failed cartridges to surterra. After 6 min they let me know they could not help me because I did not have at least a quarter of the medicine in each cartridge. Yet there was over a quarter of medicine between both cartridges that would not come out. I said I was not looking to replace both but just to get the medicine I paid for. They said they would give me 15% discount. I'm sorry but I paid for .5 grams in each cartridge and I did not get that. I only want what I legally paid for. Let me pose this question. In what other industry would this be acceptable? I build houses for a living. So imagine if you paid me to build your house but I walked away with 12.5% of the house not completed (equivalent to an 1/8 of the cartridge not working). I will not return to Surterra with these types of business practices. I have been a good customer to you. Thank you and have a blessed day!
Pooshie
Pooshie
1662046176
I've been coming to this location since the beginning and every experience has been so great! The workers have gotten to know me and they help so much. I love going inside and seeing what new origami the person decorated with, it brings this fascinating yet wholesome feeling. Thank you Surterra family 💙💙
Jim C.
Jim C.
1661051851
Very informative the Wellness Proprietor Employee; Michael was very helpful because of PTSD I have very restless nights and most times I only get 3 hours sleep per night because I talk in my sleep and remembering Nothing Except Memories of Iraq War and Infantry Hands on Actual Training you know up close and personal!!!I have been dealing with this for over 30+ years my age Now is 71 Hoo Rah!!Once again Thanks Michael your choice is making me Relax…
Steve
Steve
1659722798
How is a walk in quicker than a pickup order? I ordered 1 1g cart and it takes more than 30 mins to prepare? How is this possible?
Jeff F
Jeff F
1659026596
Great products, and good deals! Really like the convenience of the drive -thru. All staff are very nice. Xeyla always provides excellent service, with a smile 😀
Angel K.
Angel K.
1658153608
Really nice staff and helpful as well! The products are quality product and amazing!
Marianne K.
Marianne K.
1657922363
Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is great. The variety is good for many different issues. Shayla is extremely nice & helpful!
Linda B.
Linda B.
1657911031
Mike was so friendly and informative. I bought 2 items extra based on his information. He was so kind to an elderly woman and I appreciated.
Robert N.
Robert N.
1655034823
Ok products so far!Tried 3 different strains, all of them were t5, surterras top tier, however, the was alot of leafy buds in all of them, small and alot of stems, moves t2 or t3 is way worth more, as these they 8ths were 50$ retail value. These would be t3 or t4 at best.. the banana soda was a strong and tasty strain, just super stemy and found a few seeds..
Jacob I.
Jacob I.
1653139930
Christie is awesome!!! Very smart . Helped me out alot with my medicinal needs
rachel A.
rachel A.
1652481347
Extremely rude staff. Don’t waste your time on this place. Ordering ahead of time is a joke.
Sabin T.
Sabin T.
1649391948
Good products and lots of nice deals. Christie and the staff are great too. It’s always a good stop for me.
Julie W.
Julie W.
1647743247
Love the staff here. They go above and beyond plus are super friendly.My favorite place to get shatter. Extra benefit they have a drive thru.
Jeric B.
Jeric B.
1647356232
It's a fine dispensary. They have good flower. This is where I get most of my topicals. Trulieve tropical gel is definitely the best for stuff on skin if you can get them to stock it but Surterra wellness has a much better selection of topicals like patches as well as an excellent topical lotion cream that I use regularly. It's also super good for itches, stings and other skin discomforts as well.
Joshua M.
Joshua M.
1646872173
Mike is very knowledgeable about all of the products and the whole process was very quick and smooth. He educated me about all of the different products and stains. Very high quality flower, vape, and pre-rolls. Matt delivers A+ customer service and I will definitely be back soon.
Ty T.
Ty T.
1642274645
Mike is the BEST and Gabbi and Eric are cool as well. All three employees were very knowledgeable, respectful, and polite and made me feel comfortable as the environment was chill. Overall a pleasant experience
Joe B.
Joe B.
1639925450
Duffy & Mike were great! I love the deals at Surterra it’s what brings me back again and again. Plus quality products.
Shirley C.
Shirley C.
1638922831
Duffy was very nice and informative. He explained everything that my husband needed to know about the products he were interested in.. The facility was very clean and organized. 5 stars for sure! This was the 2nd visit and my husband will definitely return
Christina I.
Christina I.
1638792978
I love Surterra! Especially this location. Michael is the best. He helped me through my entire, complicated order, was fast and polite, and got me a discount too. Thank you so much Michael!
Becky L.
Becky L.
1638631027
Love the service, every time I have visited the staff have been very helpful and friendly. I will definitely keep coming back. Thank you James & Christie for making my last visit very pleasant.
Anthony H.
Anthony H.
1638549534
Nicole helped me out alot. Great customer service. Great product. Amazing deals. I will be coming back
Heather D.
Heather D.
1636810937
Christine was extremely helpful and when I offered her a tip she politely declined. She explained they don’t receive tips but a nice review would be great. So here it is. I love the store with drive thru benefits and wonderful customer service. Thanks again Christine!
Tim R.
Tim R.
1636409092
Christiana was very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I needed and more for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again Christie, I will be back soon.
Stephanie K.
Stephanie K.
1634335786
Always have great products. Not many places carry topicals, patches to be specific. I am actively recover from 2 knee surgeries and a knee manipulation. The relief I get with the 1:9 is unbelievable and the staff is always helpful, informative, and pleasant!
John P.
John P.
1632834454
Nicole was Very helpful! She took the time to explain and educate. I will definitely go back.
Danny
Danny
1632532686
The 40% sale got me. This place is always professional, courteous, patient & understanding of every client. Even when it is short staffed, but packed- everyone is treated great and the waits never too long. Shout out to Eric, didn’t make me feel rushed and appreciated the recommendations!
daniela G.
daniela G.
1631971235
Best dispensary! Went here for my first time, i was super satisfied with how well everything was organized. And the best part was having the best employees to help you. thank you Zack, Nicole and Michael❤️😁.
Tim R.
Tim R.
1629658872
Very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I needed and more for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again will be back soon.
michael V.
michael V.
1629502450
Palm Bay location is a bit closer but I love coming to the the Merritt location, there is always good energy coming from the employees. Brandon is always willing to go out of his way to help fill my order, good guy to have on staff. Full Spectrum carts are my go-to! Thank you Surterra
Kailey I.
Kailey I.
1628265732
Had the pleasure of Nicole helping me today!! Even when understaffed & super busy, Nicole was so sweet & calm. No matter the pressure her customer service & over all demeanor was super awesome❤️
Rosalind S.
Rosalind S.
1627333492
Christie and Arianna were great! Super knowledge and friendly. As always very welcoming atmosphere. Great deals and great staff. I go in every couple weeks and everyone who I've met has been helpful, friendly, and knowledge. Always a great experience.
Catherine H.
Catherine H.
1626572229
My go-to! Everyone has been helpful and friendly - each and every visit. I often see Gabby in the drive-thru who, every single time, has treated me with genuine kindness (that means something!!). The store itself is beautiful in an easy to reach location. I'm a fan!
ed j
ed j
1626120617
This was my first time entering this facility and Nicholas was super great and helpful towards all of my needs and answered all my questions! He was super helpful and informed me about products that I’ve never heard of with great expertise and politeness. It can be intimidating going to any new place, and with their l help I felt extremely comfortable and welcomed with open arms! Great customer service skills and employee!
Adam M.
Adam M.
1625951884
Ariana and Kyle in the Merritt Island Florida location are the best! Actually the whole Surterra store in Merritt Island is the best! They always have what you’re looking for and they always have a great deals so be sure you sign up for their text messaging or email!
Kelly H.
Kelly H.
1623538927
The place is always very clean, and everyone there is very friendly and knowledgeable. However, Gabby is absolutely my GO TO GIRLwhen it comes to ANY questions I may have about products or promotions. She always makes the experience a pleasant/helpful/smooth one!
Salt L.
Salt L.
1622403471
First time visit today. Very nice establishment. Christie was at the counter, very pleasant and informative.She made the whole process simple and smooth. Will definitely be back 🤙
One L.
One L.
1622125317
I frequent Surterra often, I like the people, the space is clean and very comforting when you walk in. Whomever is at the front desk is always welcoming and knowledgeable. I want to mention Nicholas, every time I come in he’s always incredibly knowledgeable and helpful. He knows all of the different strains, how they work with terpene profiles and how each strain varies in different levels of medicinal qualities. What works for this or that ailment. Asks all the questions and then does an evaluation with your needs in mind. Every time my needs have been exceeded by his recommendations! He’s the best! I appreciate all the help Surterra has provided! Thank you for continued excellent customer service!~One Love 🖤
Rebbeka P.
Rebbeka P.
1621876334
This place is great! I walked in for the first time and was welcomed by Nicole who was understanding and informative. Arianna was the friendliest person I've met in a while who helped answer all my questions as I was trying to ring up my purchase.
Ramblin R.
Ramblin R.
1621861574
Nicholas is a genuine delight!! Really with so many options for medicine, it comes down to encountering those caring and helpful individuals tending to patients, that sets apart one place from another. I go to Surterra for the awesome staff, and convenience of the drive thru! With my schedule it makes such a difference and I always leave with a smile, thank you to everyone at Merritt Island Surterra!! Especially Nicholas! Shine on you crazy diamonds
Kailey I.
Kailey I.
1621347910
My favorite location & dispensary BUT Micheal is the best, so positive & makes my day as soon as I drive away. He is a breathe of fresh air with all the negativity in the world!! Thank you Michael!
Tracy E.
Tracy E.
1621271614
Great experience today with Nicholas, Ari and Doug. Everyone is extremely friendly and helpful. I ordered online and it went smoothly. While I was picking up I noticed the staff were very knowledgeable and wanted to ensure everyone has a good experience like I did!
Dennis O.
Dennis O.
1620240918
Surterra is easy to find, VERY clean and spacious inside. The staff is the nicest I have come in contact with for a good while. Ease of ordering to picking up was fast and easy! I highly recommend.
gerald S.
gerald S.
1619022383
As always Arianna delivered friendly service. Your dedication to your customers is invaluable. Great job!
jeff F.
jeff F.
1618952439
Had the best % of 5 dispensaries. 2 had no flower at all!! Happy 420!
Marianne K.
Marianne K.
1618950522
Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is great. The variety is good for many different issues.
Mathew M.
Mathew M.
1618417901
Its not a bad place just not impressed with how they do prices, also I understand that deals don't stack but if I dont get to use my 1st time discount then I'd hope to be able to use it next time . Otherwise they seem to have flower when the other places run out but it is a lower thc% on average. They asked me to leave a review its an average place the help is not super friendly but not rude just average place
Nickey T.
Nickey T.
1618361659
Stopped by as a first time customer at this location. The process was quick and simple, having placed my order online ahead of time. Arianna was personable and informative; and we even have the same birthday! Was in & out in all of maybe 15mins having 3 individuals ahead of me upon arrival. Would recommend.
Shannon V.
Shannon V.
1617930819
So professional and efficient. Ordered online and picked up at drive thru, doesn't get more convenient and safe than that. Within 30 minutes I recieved a text that it was ready. Brandon waited on me at the window and I was literally on my way home in 5 min. Thanks a million yall.
Chris D.
Chris D.
1616520606
Excellent customer service! Charlie K. was very knowledgeable about all products
K Tate (.
K Tate (.
1611289886
Absolutely wonderful staff. Wonderful products. Love this place so much! And the people who work there care so much for the patients. Its a great experience. Good job guys!
jessica H.
jessica H.
1609370910
Surterra in Merritt Island will always get 5 stars from me based on my experiences! The staff is welcoming and knowledgeable about their product. Everyone is so friendly which makes the whole experience that much better. Not to mention how clean and professional it is inside! I’ve used the drive thru multiple times which is super convenient. Their flower product is pretty good, but they have a huge selection of anything you are looking for. I love their vape carts and the Coral reefer disposable pens rock. Hands down this place is the BOMB but it’s really the staff that keeps bringing me back!! Thanks Surterra Merritt Island !!! 🙂
Jon M.
Jon M.
1608313500
Horrible service they don’t know much about there own products. Very high priced for the quality of there products. Don’t order online!! They will give you a different price when you arrive to pick up. Trulieve right down the road has better products and store hours. Literally only two blocks away!!
Jeff H.
Jeff H.
1608232655
This has got to be one of the cleanest dispensaries around. And I've been to quite a few in Florida. They have a great selection of edibles now, along with extracts and flower. My only issue is that the points system hasn't been implemented yet and don't get as many discounts(why it's 4/5) as other dispensaries after intial two visits. Still the service and inside are super clean!
Jeff D.
Jeff D.
1607105858
Definitely best dispensary in brevard. The staff is inviting and friendly and go above and beyond for their customers. They really help and educate in order to find the right products for you. Always a pleasure going there
Nicholas H.
Nicholas H.
1607017395
I've visited several of the local dispensaries and Surterra quickly became my favorite. It's a beautiful, clean facility, the staff is friendly and informative, the product is generally very good and the prices are reasonable (when you catch the bargains). I had zero complaints. Then I had a bad visit. I was very disappointed with the online ordering process and the product I did get wasn't up to snuff. Considering the costs involved, to say I was upset would be an understatement. Imagine my surprise when my email complaint to corporate was answered within a couple hours, late in the day and I received a call from the local manager the very next morning. I won't go into details, but the good people at Surterra made it right. And then some. It seems funny to say that I liked them before I had a bad visit and that I like them even more after I had one, but that's the fact, Jack. They do care about their customers, and it shows. Cool. Very cool.
Consertech C.
Consertech C.
1602088385
The people aare great and honest. David called when I had left a 100.00 in the ATM to come get it. Products were great but they are changing. I'm human and drop items on accession. I dropped my new float cart that sells for 90.00 once so I don't recommend them because they shatter and loss productThe store manager felt that its not defective because it was dropped it. My reply was I have dropped others and they work fine. I spend a few hundred a week at this location and feel badly enough over mangers decision NOT to offer to help , or discount in anyway was bad custermor service and intend to shop elsewhere.
Jose J.
Jose J.
1602078924
I placed my order online. Once I arrived, I was pleased with the ample parking. The dispensory is an old bank, so it is clean and shiny. Nice minimal decor. Good reggae on the radio. I was amazed at how quickly my order was filled. Most pharmacies take 20-25 minutes. Surterra had it together in 3. Cashier/teller(haha) was working both the drive through and the front counter and she was great. The fellows at the front desk moved everyone along with ease. I highly recommend. I hope ya'll are getting good wages; because you deserve it.
Michael H.
Michael H.
1601731117
Surterra is my second choice because of how high their prices are compared to their competitors(first choice) close by. The customer service is 5 star all the way as is the wait time when ordering ahead online. Also 5 stars for having product on hand. One star for prices that average $15 higher for their own line of vape carts which are no better in fact then their competitors....Their new carts are great...just over priced...Same with the flower..Typically $15 more for an 8th. I am sad to say that you are second choice to me because of your prices...Other than that...5 stars...Good people work there
Michelle F.
Michelle F.
1601320391
Bought a cartridge from a new line that was recommended by the associate (watermelon float). Brought it home could not use it it burned my throat, left a nasty aftertaste, literally tasted like breathing in somebody's perfume. I called the number was told to bring it back to the store and speak to management. I took time out of my day drove all the way over and was told that there's nothing they can do for me by a store employee. I have been to many different places and have never had any issues with any product that I bought, to know that this place and their employees don't care and can't do anything, I will shop other places from now on basically just threw away $50
Kelly L.
Kelly L.
1600923827
Horrible experience for my first time. As soon as I walked in there was a crazy line but I had saw a boy doing the best he could checking people in, as well as another girl but she had stopped what she was doing when a ups girl came in and they started talking about "I love you" and "I will text you later about tonight". I just felt very uncomfortable during that situation, especially during a busy moment I thought. I clearly just walked out and did not want to bother.
Sharie S.
Sharie S.
1600793795
I was very fortunate to meet Charlie on my first visit. As it turned out, I was out of my prescriptions. Even though I couldn't be a customer that day, Charlie took his time and explained the various products.When I had my prescriptions squared away, I came back and had Charlie assist me again. This time he went in to more detail for me. What a wonderful help he has been.
Bobbi C.
Bobbi C.
1600716536
Today was my first visit. I was worried I would feel uncomfortable, but everyone there was very nice and knowledgeable. They explained everything to me and gave me recommendations to help with my current issues.I will definitely use Surterra Wellness in the future.
Lauren L.
Lauren L.
1600523433
Love this location. The staff is so helpful. Charlie is so amazing and helped me find new options to medicate during my cancer treatment. I am so grateful for him and the rest of the staff during this time, it made my treatment the most comfortable experience it could be.
Jan B.
Jan B.
1599416255
Awesome place! People are great and very helpful. I had no problem returning a malfunctioning pod.
Joel R.
Joel R.
1599009328
I have been a regular customer to Merritt Island Surterra since they opened. Everyone is so helpful and knows me on a first name basis. Multiple employees have gone above and beyond and have always treated me right.David Castrillon has been especially helpful and friendly on many occasions including today. He has always gone above and beyond.Not only are the employees great, but Surterra has been constantly improving their product line and always has high quality products. I stopped going to other dispensaries because their products were not as consistent and innovative.Thanks Surterra team, you guys rock!
Patti W.
Patti W.
1598049921
I went there for the first time today. I really like the set up. Very classy. The whole island theme is very relaxing.David was very nice and helpful. Showed me several options to choose from. And Charlie kept me entertained while David prepared my order.In and out. Very pleased with my experience.Only bad thing is Google maps will have you wanting to pull your hair out with it's directions. Unfortunately they don't have a onsite direct phone line you can call. Goes to main office in upper Florida. So I couldn't really call for directions.It's next to burger King across from mall. Much easier if someone could have told me. It's a old bank so they even have a drive through for pickup orders! Awesome
joanna K.
joanna K.
1596898917
Charlie helped me out greatly as did the other staff. Really nice place! Thanks!
Austin D.
Austin D.
1596366469
Absolutely hands down the best experience I’ve had with a dispensary. As soon as I walked in Charlie at the front desk was very welcoming ,professional and knowledgeable , he and the staff made a excellent first impression. I had recently had issues with a dispensary in suntree witch is a more convenient location but decided to try surterra wellness in Merrit island. Im extremely happy that i did and will be shopping at this location form now on. Thanks for the assistance it is greatly appreciated.
jason B.
jason B.
1595460432
Great visit at this store. The staff was knowledgeable and friendly. The store - as are all Surterra stores I have visited, was beautiful and super clean. They had pretty much everything I wanted. They sell Puffco rigs which was a nice surprise!! Can't wait to try mine out!! Thank you and keep up the good work!
lorelle P.
lorelle P.
1588764270
Honestly came here because of the reviews and they stand true. As someone with anxiety, going anywhere new can be difficult. The second I stepped in Sunterra, Charlie greeted me. He really took the time to help understand all of the products and gave me some great recommendations. As other customers rolled in he was so welcoming and kind to everyone! Check out process was easy and over all great experience 10/10 recommend.
Christian A.
Christian A.
1586978659
Very friendly and knowledgeable staff. Clean and comfortable inside too. Great products!
Renee H.
Renee H.
1586470068
Always a nice experience & everyone well informed! Quick ordering on line right now & they text you when it's ready to pick up!
Jone M.
Jone M.
1585774045
The staff is very accommodating and pleasant. Most of all they listen and make suggestions based on your personal situation. The choices can be overwhelming and they were able to narrow down what might be best for me.
Island W.
Island W.
1584570785
Very friendly, informative, and helpful staff. I highly recommend.
Denise V.
Denise V.
1582049513
Good selection. Fair prices. Nice staff.
Jahn-Paul M.
Jahn-Paul M.
1576600165
This is a great store the employees are very knowledgeable and helpful. The products they have all are amazing. Whatever you need depending on your physical health they have the product for you.
Dan M
Dan M
1574833038
Came here for the grand opening sale and was surprised to see some of the employees from my local Palm Bay store working here. Very friendly staff and the facility is spotless. Everything went just as smooth as it does when Im at the one I been going to for over a year. Then again they have many of the same great employees from the PB store. I believe Surterra products are by far the best. I have never had a single pen or cartridge failure and the quality of the product is amazing. Like a kid in a candy store with a excellent staff, what could be better then that. Thank you all for always taking care of me and treating me like family.
Shanna de P.
Shanna de P.
1573754152
Awesome knowledgeable staff. Nicole FT was great.
Kimi D.
Kimi D.
1572301318
The Merritt Island staff is very friendly. Ernest was really nice, answered all my questions, and was knowledgeable of the products. Good selection. Gives 15% discount for Veterans! Grand opening for Merritt Island Surterra is Thursday, November 14th, 2019 and is giving a 25% discount in store all day! Thanks Surterra!
Esteban R.
Esteban R.
1571689131
This is one of the best managed stores in the area. They represent what an excellent customer service is. I really want to thank Ashley (Team Manager) because even with all the issues given by one of the products that Surterra sell, she manage an excellent customer relationship. I'm definitely coming back to Surterra, and specially to this store.
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324 E Merritt Island Cswy
Merritt Island, FL 32952

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CLOSED
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    Payment Methods:

    Cash Only
    ATM Available On Site

    Dispensaries Nearby

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    Surterra Deals and Discounts

    Everyday Discounts

    New Patient

    60% OFF

    • Get 60% off of your first purchase.
    • NO minimum purchase required.

    Second Trip

    20% OFF

    • Get 20% off of your second purchase.
    • NO minimum purchase required!
    • Whole flower products not eligible for discount.

    Veterans Discount

    15% OFF

    • This discount can extend to a dependent family member.
    • Whole flower products are not eligible for discount.

    Pediatrics Discount

    20% OFF

    • Whole flower products are not eligible for discount.

    ABOUT THIS DISPENSARY

    Surterra, located at 324 E Merritt Island Cswy in Merritt Island, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    License Number: MMTC-2015-0004

    Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).

    Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.

    Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Merritt Island does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.

    Purchasing Marijuana Products at Surterra

    During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.

    Preparation Helps: See what’s available ahead of time. If Surterra in Merritt Island online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.

    Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    Please enjoy the menu products from this dispensary responsibly!

    To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.

    What People Are Saying

    Salty S.
    Salty S.
    1702749296
    Christie was super nice, quick to greet me through the drive through window & very personable. Great experience all around!
    john W.
    john W.
    1700855033
    I’m definitely a regular because of the staff and the environment. Eric answers any questions and have and also gives spot on recommendations.
    Jessica H.
    Jessica H.
    1700000802
    I'm a first time shopper who is new to the medical process so I was thankful for Christie, my specialist. She is so friendly and knowledgeable! Made the experience comfortable and easy! Highly recommend her and I'll be going back for sure!
    Natasha B.
    Natasha B.
    1693262378
    Found this place because my other place was having technical difficulties and I'm glad it happened. Nicole there is amazing, so nice, and helpful. Very happy with the products she suggested. Think this is going to be my main stop now.
    Morgan T.
    Morgan T.
    1691682154
    Everyone here is really knowledgeable on the products and really very kind and friendly.I love visiting as this is my favorite dispensary and I’ve literally never had a bad experience. They almost always have a sale on something I need and the transdermal patches are my favorite
    Susan W.
    Susan W.
    1689600613
    I really like their products, however I shop elsewhere 97% of the time because the app is absolutely horrible trying to see their stock and order without jumping through website hoops. It drives me absolutely nuts when I hit the back button to look at something else and have to start all over again with entering my ZIP code so they can find my location AGAIN and again. I say screw it and go to Trulieve's website where it's easy to look for products and place an order. It would be nice if Surterra would hire competent website designers so until then they're my dispensary of last choice.
    Connor B.
    Connor B.
    1687976804
    Mike and xeyla were the best with helping me choose what I needed! Highly recommend this place and these employees specifically as they made me feel welcomed the entire time!
    Jeric H.
    Jeric H.
    1685299943
    My doctor wrote me an additional recommendation to get me access to CBD low dose cannabis access in addition to the high THC that I also benefit from.I went to Surterra and told them what the Dr said about putting it under my new low dose heading. They failed to follow instructions and tried to put it under the high dose allowance but that would have cut me off from the rest of my recomendation for the next 70 days. I would have been without the needed medicine that the doctor wrote me for because Surterra insist on putting it in the wrong place even after asking.. They argued with me and told me that it was automatic and I told them no it's not automatic by law but rather by choice and instructed them as my doctor told me to instruct them. They refused and they failed me and I went down the road to another dispensary. That said that's not true and they gave me what they had that was closest to what I need.Surterra sells the low dose that I need but they refuse to dispense it as the doctor instructed so as a result I can only access high dose high THC cannabis in my area.I could travel to a distant area and find dispensaries that sell highire CBD cannabis for those times that I need but that type of access is its own difficulties.
    Chris K.
    Chris K.
    1679653729
    I wish I got her name she was fantastic. I just got off the cruise ship and that surterra was only 4.5 miles where I parked my car. I bought a $20 distillate cart of Girl Scout Cookies and it was packed to the brim with thick distillate and had fantastic taste. The young pretty lady with glasses that assisted me on 3/23/23 is a very example of what customer service is she was very welcoming and personable 5star transaction
    Sam M.
    Sam M.
    1677087461
    I’ve been coming to this store since it’s opened and have never had an issue making adjustments to my order in the drive through as long as there was nobody behind me in line. There have even been times they have asked me to just pull back around to the end of the line so they could help the next customer while adjusting my drive through order… Today, Gabrielle declined to offer me the service I always receive anytime I’ve had to make adjustments in the drive through. NEVER have I had ANY employee tell me they cannot adjust my order in the drive through. I was declined the ability to add to my order in the drive through even though I was the ONLY one in line, and get this… the ONLY customer in the whole building! I had to very inconveniently drive to the front of the store, park, and go in. If I had the time to do this, I would NOT have placed a TO GO order. I received terrible customer service today, and for that reason will no longer be spending my HUNDREDS of dollars a week with this location! Way to lose a very loyal return customer, thanks Gabrielle! My family will also no longer be shopping here. Palm Bay location here we come. Very sad world we live in when these kids can’t even do a job they are PAID $15+ an hour to do! As a business owner, I replace employees with poor work ethic and customer service like Gabrielle, very fast!
    Anthony N.
    Anthony N.
    1670791602
    Always professional and friendly. I’ve visited the Merritt Island location many times and I have never had a bad experience or an excessive long wait time. I also love the drive-thru pickup option. Super convenient!!
    Amber G.
    Amber G.
    1670595427
    I love this dispensary the staff is so welcoming and very knowledgeable. I never have to wait long like other dispensaries. Highly recommended.
    Sean D.
    Sean D.
    1670273233
    This dispensary is my favorite in Brevard. The staff is very helpful and pleasant when ordering. Little to no wait a majority of the time. They have the best deals weekly in comparison to other dispensaries I’d say.
    Alvin T.
    Alvin T.
    1669763830
    It was my 1st time in the wellness center and I was greeted by Eric. He and Brittany were very polite and respectful. They were able to provide me with the necessary information I needed and I look forward to returning for another great experience!!
    Wanda S.
    Wanda S.
    1669505279
    My experience here with staff, product and knowledge has been outstanding!I specifically told Eric that this review was especially for him but I've had many favs here.You should allow tipping; as you're the only one who doesn't and the staff is most deserving of the money kudos
    MacKinley A.
    MacKinley A.
    1667611393
    Really helpful and friendly staff, great store environment, but their app leaves a lot to be desired. Currently it serves almost no function on Android other than to remind you to check your email. But the products and staff never let me down!
    Jonathan B.
    Jonathan B.
    1663949027
    My name is Jonathan Bocek. I hope this gets to the corporate office. Please look at how much time and energy I have put towards shopping at your store since 2018. I rarely get vape carts. I bought two at Surrerra Merritt Island. There was over 1/8th of medicine in each cartridge that would not come out. I took more time to take these failed cartridges to surterra. After 6 min they let me know they could not help me because I did not have at least a quarter of the medicine in each cartridge. Yet there was over a quarter of medicine between both cartridges that would not come out. I said I was not looking to replace both but just to get the medicine I paid for. They said they would give me 15% discount. I'm sorry but I paid for .5 grams in each cartridge and I did not get that. I only want what I legally paid for. Let me pose this question. In what other industry would this be acceptable? I build houses for a living. So imagine if you paid me to build your house but I walked away with 12.5% of the house not completed (equivalent to an 1/8 of the cartridge not working). I will not return to Surterra with these types of business practices. I have been a good customer to you. Thank you and have a blessed day!
    Pooshie
    Pooshie
    1662046176
    I've been coming to this location since the beginning and every experience has been so great! The workers have gotten to know me and they help so much. I love going inside and seeing what new origami the person decorated with, it brings this fascinating yet wholesome feeling. Thank you Surterra family 💙💙
    Jim C.
    Jim C.
    1661051851
    Very informative the Wellness Proprietor Employee; Michael was very helpful because of PTSD I have very restless nights and most times I only get 3 hours sleep per night because I talk in my sleep and remembering Nothing Except Memories of Iraq War and Infantry Hands on Actual Training you know up close and personal!!!I have been dealing with this for over 30+ years my age Now is 71 Hoo Rah!!Once again Thanks Michael your choice is making me Relax…
    Steve
    Steve
    1659722798
    How is a walk in quicker than a pickup order? I ordered 1 1g cart and it takes more than 30 mins to prepare? How is this possible?
    Jeff F
    Jeff F
    1659026596
    Great products, and good deals! Really like the convenience of the drive -thru. All staff are very nice. Xeyla always provides excellent service, with a smile 😀
    Angel K.
    Angel K.
    1658153608
    Really nice staff and helpful as well! The products are quality product and amazing!
    Marianne K.
    Marianne K.
    1657922363
    Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is great. The variety is good for many different issues. Shayla is extremely nice & helpful!
    Linda B.
    Linda B.
    1657911031
    Mike was so friendly and informative. I bought 2 items extra based on his information. He was so kind to an elderly woman and I appreciated.
    Robert N.
    Robert N.
    1655034823
    Ok products so far!Tried 3 different strains, all of them were t5, surterras top tier, however, the was alot of leafy buds in all of them, small and alot of stems, moves t2 or t3 is way worth more, as these they 8ths were 50$ retail value. These would be t3 or t4 at best.. the banana soda was a strong and tasty strain, just super stemy and found a few seeds..
    Jacob I.
    Jacob I.
    1653139930
    Christie is awesome!!! Very smart . Helped me out alot with my medicinal needs
    rachel A.
    rachel A.
    1652481347
    Extremely rude staff. Don’t waste your time on this place. Ordering ahead of time is a joke.
    Sabin T.
    Sabin T.
    1649391948
    Good products and lots of nice deals. Christie and the staff are great too. It’s always a good stop for me.
    Julie W.
    Julie W.
    1647743247
    Love the staff here. They go above and beyond plus are super friendly.My favorite place to get shatter. Extra benefit they have a drive thru.
    Jeric B.
    Jeric B.
    1647356232
    It's a fine dispensary. They have good flower. This is where I get most of my topicals. Trulieve tropical gel is definitely the best for stuff on skin if you can get them to stock it but Surterra wellness has a much better selection of topicals like patches as well as an excellent topical lotion cream that I use regularly. It's also super good for itches, stings and other skin discomforts as well.
    Joshua M.
    Joshua M.
    1646872173
    Mike is very knowledgeable about all of the products and the whole process was very quick and smooth. He educated me about all of the different products and stains. Very high quality flower, vape, and pre-rolls. Matt delivers A+ customer service and I will definitely be back soon.
    Ty T.
    Ty T.
    1642274645
    Mike is the BEST and Gabbi and Eric are cool as well. All three employees were very knowledgeable, respectful, and polite and made me feel comfortable as the environment was chill. Overall a pleasant experience
    Joe B.
    Joe B.
    1639925450
    Duffy & Mike were great! I love the deals at Surterra it’s what brings me back again and again. Plus quality products.
    Shirley C.
    Shirley C.
    1638922831
    Duffy was very nice and informative. He explained everything that my husband needed to know about the products he were interested in.. The facility was very clean and organized. 5 stars for sure! This was the 2nd visit and my husband will definitely return
    Christina I.
    Christina I.
    1638792978
    I love Surterra! Especially this location. Michael is the best. He helped me through my entire, complicated order, was fast and polite, and got me a discount too. Thank you so much Michael!
    Becky L.
    Becky L.
    1638631027
    Love the service, every time I have visited the staff have been very helpful and friendly. I will definitely keep coming back. Thank you James & Christie for making my last visit very pleasant.
    Anthony H.
    Anthony H.
    1638549534
    Nicole helped me out alot. Great customer service. Great product. Amazing deals. I will be coming back
    Heather D.
    Heather D.
    1636810937
    Christine was extremely helpful and when I offered her a tip she politely declined. She explained they don’t receive tips but a nice review would be great. So here it is. I love the store with drive thru benefits and wonderful customer service. Thanks again Christine!
    Tim R.
    Tim R.
    1636409092
    Christiana was very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I needed and more for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again Christie, I will be back soon.
    Stephanie K.
    Stephanie K.
    1634335786
    Always have great products. Not many places carry topicals, patches to be specific. I am actively recover from 2 knee surgeries and a knee manipulation. The relief I get with the 1:9 is unbelievable and the staff is always helpful, informative, and pleasant!
    John P.
    John P.
    1632834454
    Nicole was Very helpful! She took the time to explain and educate. I will definitely go back.
    Danny
    Danny
    1632532686
    The 40% sale got me. This place is always professional, courteous, patient & understanding of every client. Even when it is short staffed, but packed- everyone is treated great and the waits never too long. Shout out to Eric, didn’t make me feel rushed and appreciated the recommendations!
    daniela G.
    daniela G.
    1631971235
    Best dispensary! Went here for my first time, i was super satisfied with how well everything was organized. And the best part was having the best employees to help you. thank you Zack, Nicole and Michael❤️😁.
    Tim R.
    Tim R.
    1629658872
    Very professional and well organized. I wasn't sure what I wanted but by time I left I had everything I needed and more for a great price. If you don't know about a product their guides will inform you without trying to over sell. Thanks again will be back soon.
    michael V.
    michael V.
    1629502450
    Palm Bay location is a bit closer but I love coming to the the Merritt location, there is always good energy coming from the employees. Brandon is always willing to go out of his way to help fill my order, good guy to have on staff. Full Spectrum carts are my go-to! Thank you Surterra
    Kailey I.
    Kailey I.
    1628265732
    Had the pleasure of Nicole helping me today!! Even when understaffed & super busy, Nicole was so sweet & calm. No matter the pressure her customer service & over all demeanor was super awesome❤️
    Rosalind S.
    Rosalind S.
    1627333492
    Christie and Arianna were great! Super knowledge and friendly. As always very welcoming atmosphere. Great deals and great staff. I go in every couple weeks and everyone who I've met has been helpful, friendly, and knowledge. Always a great experience.
    Catherine H.
    Catherine H.
    1626572229
    My go-to! Everyone has been helpful and friendly - each and every visit. I often see Gabby in the drive-thru who, every single time, has treated me with genuine kindness (that means something!!). The store itself is beautiful in an easy to reach location. I'm a fan!
    ed j
    ed j
    1626120617
    This was my first time entering this facility and Nicholas was super great and helpful towards all of my needs and answered all my questions! He was super helpful and informed me about products that I’ve never heard of with great expertise and politeness. It can be intimidating going to any new place, and with their l help I felt extremely comfortable and welcomed with open arms! Great customer service skills and employee!
    Adam M.
    Adam M.
    1625951884
    Ariana and Kyle in the Merritt Island Florida location are the best! Actually the whole Surterra store in Merritt Island is the best! They always have what you’re looking for and they always have a great deals so be sure you sign up for their text messaging or email!
    Kelly H.
    Kelly H.
    1623538927
    The place is always very clean, and everyone there is very friendly and knowledgeable. However, Gabby is absolutely my GO TO GIRLwhen it comes to ANY questions I may have about products or promotions. She always makes the experience a pleasant/helpful/smooth one!
    Salt L.
    Salt L.
    1622403471
    First time visit today. Very nice establishment. Christie was at the counter, very pleasant and informative.She made the whole process simple and smooth. Will definitely be back 🤙
    One L.
    One L.
    1622125317
    I frequent Surterra often, I like the people, the space is clean and very comforting when you walk in. Whomever is at the front desk is always welcoming and knowledgeable. I want to mention Nicholas, every time I come in he’s always incredibly knowledgeable and helpful. He knows all of the different strains, how they work with terpene profiles and how each strain varies in different levels of medicinal qualities. What works for this or that ailment. Asks all the questions and then does an evaluation with your needs in mind. Every time my needs have been exceeded by his recommendations! He’s the best! I appreciate all the help Surterra has provided! Thank you for continued excellent customer service!~One Love 🖤
    Rebbeka P.
    Rebbeka P.
    1621876334
    This place is great! I walked in for the first time and was welcomed by Nicole who was understanding and informative. Arianna was the friendliest person I've met in a while who helped answer all my questions as I was trying to ring up my purchase.
    Ramblin R.
    Ramblin R.
    1621861574
    Nicholas is a genuine delight!! Really with so many options for medicine, it comes down to encountering those caring and helpful individuals tending to patients, that sets apart one place from another. I go to Surterra for the awesome staff, and convenience of the drive thru! With my schedule it makes such a difference and I always leave with a smile, thank you to everyone at Merritt Island Surterra!! Especially Nicholas! Shine on you crazy diamonds
    Kailey I.
    Kailey I.
    1621347910
    My favorite location & dispensary BUT Micheal is the best, so positive & makes my day as soon as I drive away. He is a breathe of fresh air with all the negativity in the world!! Thank you Michael!
    Tracy E.
    Tracy E.
    1621271614
    Great experience today with Nicholas, Ari and Doug. Everyone is extremely friendly and helpful. I ordered online and it went smoothly. While I was picking up I noticed the staff were very knowledgeable and wanted to ensure everyone has a good experience like I did!
    Dennis O.
    Dennis O.
    1620240918
    Surterra is easy to find, VERY clean and spacious inside. The staff is the nicest I have come in contact with for a good while. Ease of ordering to picking up was fast and easy! I highly recommend.
    gerald S.
    gerald S.
    1619022383
    As always Arianna delivered friendly service. Your dedication to your customers is invaluable. Great job!
    jeff F.
    jeff F.
    1618952439
    Had the best % of 5 dispensaries. 2 had no flower at all!! Happy 420!
    Marianne K.
    Marianne K.
    1618950522
    Very impressive place. The staff is extremely knowledgeable and listens to your needs. Very clean and the drive thru is great. The variety is good for many different issues.
    Mathew M.
    Mathew M.
    1618417901
    Its not a bad place just not impressed with how they do prices, also I understand that deals don't stack but if I dont get to use my 1st time discount then I'd hope to be able to use it next time . Otherwise they seem to have flower when the other places run out but it is a lower thc% on average. They asked me to leave a review its an average place the help is not super friendly but not rude just average place
    Nickey T.
    Nickey T.
    1618361659
    Stopped by as a first time customer at this location. The process was quick and simple, having placed my order online ahead of time. Arianna was personable and informative; and we even have the same birthday! Was in & out in all of maybe 15mins having 3 individuals ahead of me upon arrival. Would recommend.
    Shannon V.
    Shannon V.
    1617930819
    So professional and efficient. Ordered online and picked up at drive thru, doesn't get more convenient and safe than that. Within 30 minutes I recieved a text that it was ready. Brandon waited on me at the window and I was literally on my way home in 5 min. Thanks a million yall.
    Chris D.
    Chris D.
    1616520606
    Excellent customer service! Charlie K. was very knowledgeable about all products
    K Tate (.
    K Tate (.
    1611289886
    Absolutely wonderful staff. Wonderful products. Love this place so much! And the people who work there care so much for the patients. Its a great experience. Good job guys!
    jessica H.
    jessica H.
    1609370910
    Surterra in Merritt Island will always get 5 stars from me based on my experiences! The staff is welcoming and knowledgeable about their product. Everyone is so friendly which makes the whole experience that much better. Not to mention how clean and professional it is inside! I’ve used the drive thru multiple times which is super convenient. Their flower product is pretty good, but they have a huge selection of anything you are looking for. I love their vape carts and the Coral reefer disposable pens rock. Hands down this place is the BOMB but it’s really the staff that keeps bringing me back!! Thanks Surterra Merritt Island !!! 🙂
    Jon M.
    Jon M.
    1608313500
    Horrible service they don’t know much about there own products. Very high priced for the quality of there products. Don’t order online!! They will give you a different price when you arrive to pick up. Trulieve right down the road has better products and store hours. Literally only two blocks away!!
    Jeff H.
    Jeff H.
    1608232655
    This has got to be one of the cleanest dispensaries around. And I've been to quite a few in Florida. They have a great selection of edibles now, along with extracts and flower. My only issue is that the points system hasn't been implemented yet and don't get as many discounts(why it's 4/5) as other dispensaries after intial two visits. Still the service and inside are super clean!
    Jeff D.
    Jeff D.
    1607105858
    Definitely best dispensary in brevard. The staff is inviting and friendly and go above and beyond for their customers. They really help and educate in order to find the right products for you. Always a pleasure going there
    Nicholas H.
    Nicholas H.
    1607017395
    I've visited several of the local dispensaries and Surterra quickly became my favorite. It's a beautiful, clean facility, the staff is friendly and informative, the product is generally very good and the prices are reasonable (when you catch the bargains). I had zero complaints. Then I had a bad visit. I was very disappointed with the online ordering process and the product I did get wasn't up to snuff. Considering the costs involved, to say I was upset would be an understatement. Imagine my surprise when my email complaint to corporate was answered within a couple hours, late in the day and I received a call from the local manager the very next morning. I won't go into details, but the good people at Surterra made it right. And then some. It seems funny to say that I liked them before I had a bad visit and that I like them even more after I had one, but that's the fact, Jack. They do care about their customers, and it shows. Cool. Very cool.
    Consertech C.
    Consertech C.
    1602088385
    The people aare great and honest. David called when I had left a 100.00 in the ATM to come get it. Products were great but they are changing. I'm human and drop items on accession. I dropped my new float cart that sells for 90.00 once so I don't recommend them because they shatter and loss productThe store manager felt that its not defective because it was dropped it. My reply was I have dropped others and they work fine. I spend a few hundred a week at this location and feel badly enough over mangers decision NOT to offer to help , or discount in anyway was bad custermor service and intend to shop elsewhere.
    Jose J.
    Jose J.
    1602078924
    I placed my order online. Once I arrived, I was pleased with the ample parking. The dispensory is an old bank, so it is clean and shiny. Nice minimal decor. Good reggae on the radio. I was amazed at how quickly my order was filled. Most pharmacies take 20-25 minutes. Surterra had it together in 3. Cashier/teller(haha) was working both the drive through and the front counter and she was great. The fellows at the front desk moved everyone along with ease. I highly recommend. I hope ya'll are getting good wages; because you deserve it.
    Michael H.
    Michael H.
    1601731117
    Surterra is my second choice because of how high their prices are compared to their competitors(first choice) close by. The customer service is 5 star all the way as is the wait time when ordering ahead online. Also 5 stars for having product on hand. One star for prices that average $15 higher for their own line of vape carts which are no better in fact then their competitors....Their new carts are great...just over priced...Same with the flower..Typically $15 more for an 8th. I am sad to say that you are second choice to me because of your prices...Other than that...5 stars...Good people work there
    Michelle F.
    Michelle F.
    1601320391
    Bought a cartridge from a new line that was recommended by the associate (watermelon float). Brought it home could not use it it burned my throat, left a nasty aftertaste, literally tasted like breathing in somebody's perfume. I called the number was told to bring it back to the store and speak to management. I took time out of my day drove all the way over and was told that there's nothing they can do for me by a store employee. I have been to many different places and have never had any issues with any product that I bought, to know that this place and their employees don't care and can't do anything, I will shop other places from now on basically just threw away $50
    Kelly L.
    Kelly L.
    1600923827
    Horrible experience for my first time. As soon as I walked in there was a crazy line but I had saw a boy doing the best he could checking people in, as well as another girl but she had stopped what she was doing when a ups girl came in and they started talking about "I love you" and "I will text you later about tonight". I just felt very uncomfortable during that situation, especially during a busy moment I thought. I clearly just walked out and did not want to bother.
    Sharie S.
    Sharie S.
    1600793795
    I was very fortunate to meet Charlie on my first visit. As it turned out, I was out of my prescriptions. Even though I couldn't be a customer that day, Charlie took his time and explained the various products.When I had my prescriptions squared away, I came back and had Charlie assist me again. This time he went in to more detail for me. What a wonderful help he has been.
    Bobbi C.
    Bobbi C.
    1600716536
    Today was my first visit. I was worried I would feel uncomfortable, but everyone there was very nice and knowledgeable. They explained everything to me and gave me recommendations to help with my current issues.I will definitely use Surterra Wellness in the future.
    Lauren L.
    Lauren L.
    1600523433
    Love this location. The staff is so helpful. Charlie is so amazing and helped me find new options to medicate during my cancer treatment. I am so grateful for him and the rest of the staff during this time, it made my treatment the most comfortable experience it could be.
    Jan B.
    Jan B.
    1599416255
    Awesome place! People are great and very helpful. I had no problem returning a malfunctioning pod.
    Joel R.
    Joel R.
    1599009328
    I have been a regular customer to Merritt Island Surterra since they opened. Everyone is so helpful and knows me on a first name basis. Multiple employees have gone above and beyond and have always treated me right.David Castrillon has been especially helpful and friendly on many occasions including today. He has always gone above and beyond.Not only are the employees great, but Surterra has been constantly improving their product line and always has high quality products. I stopped going to other dispensaries because their products were not as consistent and innovative.Thanks Surterra team, you guys rock!
    Patti W.
    Patti W.
    1598049921
    I went there for the first time today. I really like the set up. Very classy. The whole island theme is very relaxing.David was very nice and helpful. Showed me several options to choose from. And Charlie kept me entertained while David prepared my order.In and out. Very pleased with my experience.Only bad thing is Google maps will have you wanting to pull your hair out with it's directions. Unfortunately they don't have a onsite direct phone line you can call. Goes to main office in upper Florida. So I couldn't really call for directions.It's next to burger King across from mall. Much easier if someone could have told me. It's a old bank so they even have a drive through for pickup orders! Awesome
    joanna K.
    joanna K.
    1596898917
    Charlie helped me out greatly as did the other staff. Really nice place! Thanks!
    Austin D.
    Austin D.
    1596366469
    Absolutely hands down the best experience I’ve had with a dispensary. As soon as I walked in Charlie at the front desk was very welcoming ,professional and knowledgeable , he and the staff made a excellent first impression. I had recently had issues with a dispensary in suntree witch is a more convenient location but decided to try surterra wellness in Merrit island. Im extremely happy that i did and will be shopping at this location form now on. Thanks for the assistance it is greatly appreciated.
    jason B.
    jason B.
    1595460432
    Great visit at this store. The staff was knowledgeable and friendly. The store - as are all Surterra stores I have visited, was beautiful and super clean. They had pretty much everything I wanted. They sell Puffco rigs which was a nice surprise!! Can't wait to try mine out!! Thank you and keep up the good work!
    lorelle P.
    lorelle P.
    1588764270
    Honestly came here because of the reviews and they stand true. As someone with anxiety, going anywhere new can be difficult. The second I stepped in Sunterra, Charlie greeted me. He really took the time to help understand all of the products and gave me some great recommendations. As other customers rolled in he was so welcoming and kind to everyone! Check out process was easy and over all great experience 10/10 recommend.
    Christian A.
    Christian A.
    1586978659
    Very friendly and knowledgeable staff. Clean and comfortable inside too. Great products!
    Renee H.
    Renee H.
    1586470068
    Always a nice experience & everyone well informed! Quick ordering on line right now & they text you when it's ready to pick up!
    Jone M.
    Jone M.
    1585774045
    The staff is very accommodating and pleasant. Most of all they listen and make suggestions based on your personal situation. The choices can be overwhelming and they were able to narrow down what might be best for me.
    Island W.
    Island W.
    1584570785
    Very friendly, informative, and helpful staff. I highly recommend.
    Denise V.
    Denise V.
    1582049513
    Good selection. Fair prices. Nice staff.
    Jahn-Paul M.
    Jahn-Paul M.
    1576600165
    This is a great store the employees are very knowledgeable and helpful. The products they have all are amazing. Whatever you need depending on your physical health they have the product for you.
    Dan M
    Dan M
    1574833038
    Came here for the grand opening sale and was surprised to see some of the employees from my local Palm Bay store working here. Very friendly staff and the facility is spotless. Everything went just as smooth as it does when Im at the one I been going to for over a year. Then again they have many of the same great employees from the PB store. I believe Surterra products are by far the best. I have never had a single pen or cartridge failure and the quality of the product is amazing. Like a kid in a candy store with a excellent staff, what could be better then that. Thank you all for always taking care of me and treating me like family.
    Shanna de P.
    Shanna de P.
    1573754152
    Awesome knowledgeable staff. Nicole FT was great.
    Kimi D.
    Kimi D.
    1572301318
    The Merritt Island staff is very friendly. Ernest was really nice, answered all my questions, and was knowledgeable of the products. Good selection. Gives 15% discount for Veterans! Grand opening for Merritt Island Surterra is Thursday, November 14th, 2019 and is giving a 25% discount in store all day! Thanks Surterra!
    Esteban R.
    Esteban R.
    1571689131
    This is one of the best managed stores in the area. They represent what an excellent customer service is. I really want to thank Ashley (Team Manager) because even with all the issues given by one of the products that Surterra sell, she manage an excellent customer relationship. I'm definitely coming back to Surterra, and specially to this store.
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