The employees are very nice and knowledgeable however I just bought mints and chocolate that expires in December. Maybe… I’m used to another dispensary that doesn’t sell products that expire 3 months from purchased date. I’m at fault also for not checking until I got home.read more
Frank has no idea what he is talking about. I was friendly from the start but I really don’t appreciate jerks. So here… you are. I asked for help with products and the only answer he knew about was idk. He couldn’t tell me the terpene profile, gave me bad advice about how to get the COA, couldn’t say if the product was any good, if the debit card reader was working.. instead he sent me to the ATM after I witnessed the customer before me pay with his debit. I asked to see who was the manager and they responded that she’s right next to me. I asked Dani (manager) if she was hearing our conversation (only me in the store) she says “no” and continues her unhelpful day. Both of you guys are rock stars. Don’t ever change.read more
Great service and was in and out quickly during a busy time. Will definitely return when in the area.
Been coming here for over a year the staff is very helpful and friendly Great attention to detail and love the variety… of products to choose from. Definitely recommend.read more
The staff was very helpful. Great attention to detail and a whole line of products to choose from. Definitely recommend.
mostly boutique shop. highest prices in Miami. their pricing for flower is very suspect, read it. No other dispensaries… price their flower using this method. thumbs downread more
I know it would help if I had his name but whoever the husky guy was working Friday January 14 2022 at around 6:36pm –… buddy has an attitude problem. Next time leave your personal problems at homeread more
Very pleasant experience. Staff is welcoming and efficient.
Thanks Dani! She was great. All experiences here have been pleasant thus far. Flower is really good!
Amazing service with great staff. I love how they have a big selection for the Pax Pods and vape carts.
Went in today,I had toms of questions! Chris and Carlos were Extremely helpful and patient with me!Thank you again… 🤗read more
Amazing service with a fantastic staff . i recommend this dispensary to any person with a medical card. they offer the… best deals daily. Great place . 👍💯💯read more
This place is my new favorite dispensary in Miami. Prices are way more affordable than TruLieve, and the quality is the… same. Will definitely return!read more
It is the first time in more than two years that we have been coming to this place that I have felt mistreatment by the… employees of the place, I always bring my 82-year-old mother to get the medicine, the employee always checks out and even the medicine is personally delivered to her. Today in the rain the employees told me that they were very sorry but that she had to get off and go to the store, by company policy, which I understand, but not that. The fact of having almost crawled to the store, and then making her walk to the back where the register was, is already disrespectful. no wheelchair for the disabled or anything, when I mention this to the employee he tells me that having a wheelchair in place is a liability. is this a joke ??? 😳 a change of 180read more
First time customer here:I went here mainly to try out the amazing Full-Spectrum cartridges and ended up buying some… edibles as well as great pre rolls. The battery I got for the cartridge unfortunately didn’t work, so I had to go back the next day but the staff was wonderful and not even replaced my battery with the one that was needed for the full spectrum cartridge, but they also gave me another cartridge free of charge!!! Great customer service, I really didn’t need another cartridge but that was a very nice gesture. I will definitely be back soon. The quality of the cart is outstanding, the pre rolls are fire, and the edibles are super nice and mellow. I very much like the hard candy watermelon drops. Hopefully they will introduce some drinks like non alcoholic beer infused with THC. Thank you again to the wonderful staff at this location.read more
Very nice and friendly place, workers always ready to answer your questions, and surterra is always giving discounts
Always good service. I have felt they try to help me if I have questions and are very attentive. Wide selection on… flower. I looooove their chocolate and their tinctures. The tinctures are the best read more
Excellent products, and excellent customer service. Placed an order online and even with today’s sale I was treated… extremely well and fast under the hands of great employees like Chris. He ensured that my products were accurate, and made me feel very comfortable purchasing my items. I will be back to purchase more.read more
Amazing dispensary!! Everyone who works there is so helpful and they know what they’re talking about. They’re always so… kind and friendly, and Jean-Paul and Cris have given me some pretty fire recommendations.read more
This is my favorite dispensary to go to! Dani goes above and beyond and makes the best product suggestions. the store… is always fresh and clean, and everyone there is friendly and helpfulread more
Best dispensary in town, they always have a variety of strains and all the staff is so knowledgeable. The new THC… gummies Cris sold me today are AMAZING! Cristian the Manager is a source for great recommendations! The entire team Carlos, Jean-Paul, Danette and the new members are all so helpful, and the facility is maintained very clean. They are kid friendly and pet friendly too! Quickly gets my order together and deals sometimes have very nice incentives, I would recommend signing up for the messaging services.read more
The Bud🔥 20% good Quality first time customer however the 15% discount is not on whole flower so i had no need… to use unless it was on ground that normally would get for $25 7g🤭 the bud tender did not give free rollin paper or hemp wick I guess i didnt spend enough😕 personally I Believe $75 for 7g of Ground/shake is the highest I’ve seen in florida dispensary or anywhere for that matter. if the customer service was better I wouldve buy more than a measly 8th…This is why certain Dispensary are very popular they accommodate…read more
This is my default dispensary!!I love this place, everyone is always so friendly and welcoming. The staff is well… educated on their merchandise and can answer any and every question I throw at them! Not to mention the product is fantastic, tastes clean and clear 🥴Emily specifically never fails to warmly welcome me back; she helps with my order while we chat and catch up and always makes sure my experience is a positive one, thank you so much!I have dispensaries closer to me, but I drive the extra bit just for this store.read more
Hands down best product and best customer service out of all the local dispensaries.
Hands down best in town. Product, staff knowledge, honesty, and willingness to assist. Never ever a wait.
I walked in Surterra DadelandAnd all of a sudden I had eyes to see. After the knowledgeable staff introduced me to… Island Time, I suddenly realized that Jesus is God’s sun, the light of the world. Of course the sun is the light of the world! Thx Surterra!read more
I stopped by for some flower and was attended by Jhon paul. Both times he was a great help. I will be frequenting this… store from now on.Edit: many visits later still great service today I was helped by Chris and Harold. A+ service.read more
Great experience every time I go in! One of my favorite dispensary’s to get amazing products. Highly highly… recommended. Thank you guys for adding to my order with my last minute decision and for being so patient.read more
I frequent several dispensaries and this one is definitely one of the cleanest and well put together. I’m happy they’re… finally getting some decent flower going and they’ve replaced the old style tide rider battery and cartridge with one that works. The flower is competitively priced and labeled as to THC & etc…content. I usually order online and base my choice on which dispensary has the flower I want. Definitely try the Surfin’ in a Hurricane and Sunset Sailing vapes.read more
I stopped by for some flower and was attended by Jhon paul. Both times he was a great help. I will be frequenting this… store from now on.read more
Awesome place awesome service no lie my number 1 place the customer service is awesome from all Thier employees
products are decent however employees take forever to serve you. i’d be the only person in the store and i’d have to… wait 30 minutes to be given my things…Update just went in again and they didn’t serve me up because i didn’t have my ID these people don’t have the decency to help their customers and not even offer discounts. They forced me to make a whole order online as well and made me waste my time. Don’t care for their customers at all never coming here again also telling my other patient friends as well.read more
products are decent however employees take forever to serve you. i’d be the only person in the store and i’d have to… wait 30 minutes to be given my things…read more
Is the most professional place I visit for real canabis medical, You can go and ask for Jean Paul , a great… professional that really wants to help you, not funny things or try to selling a lot a things you don’t need, No , Jean Paul take the time to ask you for your problems and give you a professional opinion, what will work better in your case Thank you Surterra for have Jean Paulread more
I was recommended by my doctor to come here so I can start out fresh. Told me $75 off $150 order which seems to… everyone as a great deal. Now the first time discount is split into come in twice and get two separate discounts. Your way of magnetizing people by limiting discounts especially to first time patients is the form of a money hungry business. You are not care givers which in the end is what you are supposed to be doing. Giving care to those in need. We need this it’s not a want that’s why it’s prescribed. If I am going to actually pay the right pricing I’ll go to Truelieve who made over half the amount of sales in the year 2019. Obviously they are doing something right that you aren’t like caregiving.read more
Roger and Nelson welcomed me with such a great positive vibe. I started talking about how my life was going even though… is not their problem, they welcomed me with open ears and gave me advice on what products to use according to what I’m going through. Nelson is so knowledgeable and honest that I want to come back to Surterra and gain more of his knowledge. This place has amazing service. Clean and bright. Asked me if I’d like a water. Wow. I’m just glad I walked in to this dispensary.read more
EXCEPTIONAL PERSONIZED AND KNOWLEDGEABLE SERVICE! thank you especially to Victoria for being so attentive and beyond… helpful. They are also PET FRIENDLY (see pic)! Their Sativa Pre-Rolls are just what the dr ordered, IM TOTAL FAN! I will from now on make the over hour drive w/traffic to this location over the(SOBE) Miami Beach location only 20min from my home…they have no where near the service of Dadeland Surterra. Mike at the SOBE location acted as if I was bothering him, and I was the only patient in that store! No one at the SOBE location seemed happy to be working except the woman at the register…Mike never came back to see if I had further questions just passed me on to have the girl ring up the CBD oil. Lesson learned DADELAND Surterra location, THE BEST…thanks Victoria and all the staff I felt SO welcomed….cant wait to come back!read more
This Surterra is perfectly located. The store’s interior layout is well designed, spacious, contemporary and quite… appealing. I highly recommend Nelson as your wellness coordinator in this store. Nelson is a pleasure to deal with; very service oriented, very knowledgeable and always willing to go the extra mile to ensure your medicinal needs are properly addressed!read more
This store is dedicated to their clients. I had some challenges (user error) with my product and went into the store.… The representatives were understanding with all of my questions and concerns. They were able to resolve my issue with great service. This store is always so clean and plenty of parking. Thank you to the manager and Nelson that were amazing. I highly recommend this place.read more
My wife and I reside in the Upper Keys. We usually have our Surterra products delivered to our home but decided to… take a ride and check out the Miami – Dadeland location. Nice area, plenty of parking…the store itself was modern and very clean. What a pleasant surprise to be greeted and assisted by Victoria and Nelson. The professionalism and willingness to help, exhibited by these employees, was equaled by their knowledge of Surterra and cannabis-related products. Bravo Surterra! How about putting them in charge of a store in the Upper Keys. We are 90+ minutes to your Key West location.read more
I was so impressed with the knowledge of the staff and their patience with everyone that came in. I was especially… appreciative of how much time they spent with each patient, answering questions and providing them with resources at the same time. Harold, Danette and Victoria were absolutely wonderful from check in to check out. The space is clean, inviting and thoughtfully laid out so you feel welcome. I also like that they offer complimentary water and have in-store educational events. Their customer service matched their product as well — the Zen line has been great for my chronic knee pain and inflammation, I am also sleeping a lot better and wake up feeling more rested.I’m glad to be a patient here and I hope more people support medical cannabis products.read more
Everyone was very friendly and knowledgeable on their products. Jean Paul was highly educated on what product would be… best for my symptoms. Highly recommend you pass by and speak with them if you have any questions, in regard to Cannabis products.read more