5/5. It’s been an amazing experience being a customer at Surterra. Using the app to order for pick up is always a breeze. They provide and a very wide range of high quality products, always at great prices. Their staff is knowledgeable and they make you feel welcomed and comfortable. Thank you!
I can't get over how friendly the staff was and how inexpensive the products were due to todays sale.Thank you
By far the coolest friendliest and most knowledgeable staff in the cannabis industry, do not be fooled by this location.
A wide array of products.They don't always have everything in stock but always flowers of good quality.Other lotions and salves with varying amount of THC.Electronic devices for resin and oil pipes. They might have introduced new products such as edibles in the last year but I haven't made a visit there in over a year.There is a cash machine as they do not accept credit or debit cards You must have a Florida State Marijuana Card to purchase any product there .The staff are very helpful for choosing what you need.
Surterra has long been one of my favorite dispensaries. The aesthetic is minimalist, spacious and modern which makes it more welcoming! The staff is friendly, patient, professional and knowledgeable. Their gummies are my favorite and the mini pre-roll packs made dosing easy. I love this place and would highly recommend it.
I love everyone who works at Surterra. They are always so friendly and very knowledgeable on their products. The employees bring the business to life.About Surterra itself: I wish they were open till later on Fridays and Saturdays. I wish they were open until 9 or at least 10PM. Miracle Leaf is opened until 12AM on Fridays and Saturdays. I don’t think that’s unreasonable. I also don’t like how Surterra can’t split transactions. If I want to pay $20 in cash and the other $20 via card, I can’t split my payments. I wish they would improve these things. I also dislike how we can’t stack discounts but this is a business and I understand that, however, It’s why I only have them a 4 and not 5. I truly believe the employees are the ones that make the business boom.Love you my Surterra people. Thank you for always giving me such a smooth experience every time I’m there.
The best location by far! Juan and Dion are always so great to me. Not only are they very patient, but they really care about answering all my questions and keeping me updated with all the new strains. I come to the Miami Beach location specifically to see them!!!! Surterra is definitely my favorite dispensary but far and always have the best deals.
I love this dispensary, everyone is super professional and make you feel comfortable asking questions and for help. The location itself has pretty good products and promos. Thank you so much to Dion Juan Joe Bri and Will for being such a great staff!
By far the best dispensary in Miami. The staff is extremely professional. Joe, Will, and Demarcus genuinely do their best to take care of their customers. The products are very clean and of the highest quality that I have found. Truly an excellent example for all dispensaries.
Surterra has some unique products and affordable prices. Professional, knowledgeable and friendly staff. Favorite dispensary!
Great experience. Imagine taking the time to write all that Gino…. Get a life bro.. Surterra will always reign supreme as will the staff. You want terrible experience? Go to trulieve/fluent all the other trash shops.
After spending a bunch of money at Surterra after years of never going in I was pleasantly surprised by the improvement of quality of flower. However after using my first time discount I shopped on days where they had other sales. I went today to use my second time discount and they told me “You shopped more than 2 times so your discount is voided”. Your company was a bottom dweller for a FLMMJ and you raised the quality of flower while neglecting the customer service aspect. I am so disappointed and won’t be coming back to your establishment. It’s not my responsibility to assume that my discount is no good. No one ever told me while purchasing with store discount it would void my second time discount. I will be spreading the world on Reddit and all social media to stay clear of Surterra.
Great staff, very friendly, and they know their stuff!! Products are great and a huge fan of the edibles. Highly recommend.
Love this store and the team! The team is welcoming, knowledgeable and chill to be dispensed by.Love their effort in suggesting different consumption forms and products.
It was my first time at Suterra and it's a gorgeous smaller space and 7has everything you need displayed in an organized manner. Dion showed me around and thoroughly explained everything and answered all my questions. The best part is they offer 60% to fist time patients!! Excited to try all my new meds 🤗
Dion is the best bud tender in Florida. Everyone was really nice and quick
Great staff at this location! Juan was very knowledgeable and patient and helped me out with everything I needed. The rest of the staff was also great and ready to greet and welcome customers. I can easily say this dispensary has the best customer service I’ve received in Miami.
This location has some amazing staff Juan for example has been a great help for the past few years since day one he has been professional, & knowledge he has never made me feel rushed also has never made me feel like they were taking to long to get a order ready it's a efficiently run dispensary he deserves five stars alone he knows the products in and out he has educated me on many of the the items offered I feel fortunate to have him at the sobe location also joe is another helpful staff member he has been working at the store awhile now as well he's very efficient at getting people helped when the store gets busy he is very aware of make sure people are being helped I like that people who work at the store tend to stick around it's nice to know who I'm talking to when deciding what I want and they have now had dion working the store for a good bit and he his friendly helpful very attentive you can tell he cares about helping the people in the dispensary feel welcome and taken care of right away his personality is very authentic and definitely friendly inviting to where you would want to come Back who ever did the staffing for the store did a great job as far as the products go quality is consistent through all of the available medicine routes I rember like it was yesterday many years ago getting to try a cbn patch and a coral reefer I was amazed by both & the quality was clearly a step Above the other dispensaries in soflo they have stayed in my top three favorite places to get my meds I'm stoked to see what else they bring us I have to say all though the store has some great things going on I am not happy that they have raised the price 5 bucks for the second time since I have been a fl Patient on the disposables so it's ten bucks more now then it once was to start and they have not made any improvements to the products to rationalize the price increase again to be raised I can't think of any other dispenser that has raised a price not even once but this dispensary has done it twice thats outrages in my opinion especially after you have taken away the points reward system and keep raising the price on disposables I'd rather you come out with a new product that it's stronger or better in some way and charge more then just simply raising it again with no actual noticeable improvement it's ok that you are charging 40 it's not ok that u have not made it worth more as you are now collecting more from it I hope you guys take a look at this and ask yourselves why this ok this is not a recreational product it's someones medicine plane and Simple
Wonderful customer care, the guys are so nice, easy to shop there! Easy parking ( on Alton rd, yes)Thank you
Very clean store, very nice service and kind workers.
These folks, especially, Juan y Dion, really know their stuff 😜 get down here and get on up.
UPDATE: Went to Deerfield beach location nearly 2yrs later and they still have me banned! OZ, Chad, and Castro are no longer part of the company, though Brandon the manager as usual with this company had no clue. Only thing said was leave the property. I will pass this on again to the veterans I work with. Your company doesn't deserve their hard earned money they get now to live on for your TRASH! Care to change my opinion corporate please feel free to call me. Trash company because of Millenials hiring only their friends.This review has nothing to do with the actual store or the wonderful people who work their at the Miami Beach store. They are all extremely pleasant, helpful, and more than accommodating.Though Be aware! Never complain or question anyone on the phone with customer service. Especially a supposed supervisor. They will close your account. Ignorance is such an amazing thing. When educated if you just knock on veterans doors unannounced you might not be greeted as kindly as expected they take it as a threat. Cowardly. Again Millenials don't care about others. Convenience for themselves. Almost certain with only two stores in an area of South Florida saturated with competitors word of mouth is all that is needed. Truely amazing! Hate having to leave this. Their medicine is real. Their delivery service and customer service on the phone needs to change for the better because it will be the downfall of what should have been a corporation.
Great club! I’ve been a patient in CA, and to clubs all over the US (where the taxes are a joke). Price is reasonable, products are solid. Flower selection is a bit limited but these days I’m only looking for low-key, uplifting products. Certainly recommend!
Dion was sooo helpful and very professional. He really listened to what I liked and what I needed from the strain. Dion made excellent suggestions, explained the benefits of sativa vs indica, informed me of the daily deal and offered his assistance for the future. Thank You Dion!
Everyone at Surterra Wellness is friendly and helpful. Joe is knowledgeable with all the products Surterra has and he was patient answering all my questions- also told me about the specials so I saved money- a comfortable atmosphere especially for seniors.
I have had my medical card since nearly the beginning of the program in the state. I have visited around 10 or 12 different dispensaries from probably 7 of the companies who participate. All of my experiences have generally been pleasant but today I had such an excellent time from the moment I walked in the door that I needed to write this review.As soon as I came in, Josh at the front desk greeted me warmly with a huge smile. "We've been waiting for you!", he said. I was almost caught off guard by how friendly of a welcome I received, but that tone remained throughout the experience. Melissa came over and asked if I was picking up an order with a big smile too and the three of us were laughing and chatting about random things immediately. Melissa took me over to Mike behind the counter who was just as friendly and welcoming as Josh and her had been a moment earlier. Mike quickly packaged my order while we discussed the strain I was getting and some of the incredible sales Surterra is offering today.This was a simple and quick set of interactions. I couldn't have been in the store for more than 3 or 4 minutes in total but these three team members all made me feel like a VIP the entire time. I will absolutely be coming back here for as many future purchases as I can! Thank you Josh, Melissa and Mike!
Great staff for the most part- some real friendly and will go out of their way to help. Flower i only recommend when discounted since its mids. Distillate is best around. Kief is good. Concentrate is bad. Location is good.
Having worked in dispensaries for several years, I really value a knowledgeable staff and Surterra has that in spades. Michael is a standout who displays equal parts professionalism and warmth, in an industry that often provides only one of the two. If you are looking for a polished dispensary where you feel at home, this is the place. Surterra deserves all of the positive reviews it has and then some. Thank you, Michael!
Best dispensary in South Florida. Staff is real cool. Shout out to Melissa who helped me last time I was there
Best dispensary in South Florida. Staff is real cool. Shout out to Melissa who helped me out last time I was there
I only buy flower products so my review is based on that. My perspective is of someone who has shopped at dispensaries in LA, Denver, and Boston. Here on the beach, Surterra seems to cycle the same 4-5 strains and they’re all pretty lackluster. They rarely ever have flower testing over 18% (good luck getting some before it sells out), so they pretty much sell what I deem as Mids. Expensive Mids at that. Their competitors sell higher quality flower for cheaper… which means; I only shop here when they have a sale, and by sale I mean 50% off… or it’s a NO from me, dawg.
Amazing customer service! What great guys and lady!
Josh , joe Alejandro ,and Juan always make me feel at home with the great service ever I recommend 1000%
Fantastic service! Very friendly and helpful staff make the experience enjoyable 👍🏼🤩
These guys hooked me up! Went here for my first purchase. Was happy to show me all the products and gave me a free gram of Hash because my order was over $150.Good guys. Super chill.
I've been a few times now and my last visit was finally good enough to leave a review.Juan had a really good sense of what customer service looks like. He answered questions, knew his products and gave good advice on their unnecessarily complex pricing sheet.Since I'm on pricing. Quality and price don't match at this chain. And customer service was terrible my first two visits there. Hence the 3 stars.Juan and the Cakez Live Bubble hash made these 3 stars possible.
It’s always a pleasure everyone is super nice Maria Michael always takes great care of me !!!
Absolutely the best store, great selection and great product! Surfin in the hurricane does it for me, thanks to Cristhian for recommending it, really cool guy with great energy. Definitely will return and recommend to all. Thanks again Christian!!!
Amazing experience at the shop, everyone was extremely courteous and friendly. Michael was very informative and nice, he went above and beyond to help me find the perfect products for my needs. (:
By far an awesome spot!! Good food, good service and awesome ambiance. Came gere with friends and stayed for 3 hours. Totally recommend the fries.
Was a fun spot to visit. I will return. They have to work out a few Kinks to function like a restaurant (reservation check in, cleaning the table off, providing a copy of the bill vs. just saying what the total is...)The food selections are ok, fries are good. The Fruity Pebble bread pudding is bomb!!!!!! Make sure you get the McConnell's vanilla bean ice cream with it.
Iv been a customer here for a year. Iv never had a good experience. Always out of stock. Very inconsistent prices. Sometimes you buy for a price, you come in next day and its 15 usd more for the same product. Which changes back to 30 sometimes. You never know. Very inconsistent, unproffesional. They never know when they are re stocking. I used to buy the pre grounded, it was a good product, which they eventually started to downgraded the quality to the point it was just leaves. You never know in this store. Bad service, nobody knows anything here. All other shops are so good, but far away from my house.
Highest quality tincture oils & exceptional customer service. This is my go to dispensary in Miami
Had a great experience at this location yesterday. I placed a pickup order and was serviced quickly and efficiently by Juan, the Wellness Coordinator taking care of me that day.
GREAT PRSONAL SERVICE & Prices. Chris the very personable manager has hired a sincere and knowledgable staff. I trained people in hospitality for 21 years here on MB and I feel so welcome there; like visiting friends, Greeted by Hanna, pleasant and efficient or affable Michael as well knowledgeable. Juan, CC and Jake couldn't be more helpful with great attitudes as well. Shop here; its a very positive experience.
LOW QUALITY:as a medical patient I would NOT RECOMMEND this place. I found three SEEDS in my flower. the flower is DRY AND HARSH, not dense or dank, no medical benefits for my chronic pain at all. AVOID THIS PLACE!
Love this place. Always a quick and easy trip!Highest quality around.Great prices, great selection, great staff.I just keep coming back.
Worst business I have been to in a long time. They are not about compassion and care. They are about $$$ only. If you tell them they are wrong, they will insult you and close your account. I don't want an account with them anyways. I am glad I found out what they are really all about.
Love this place. Always a quick and easy trip!Pretty close to Whole Foods for the bujee munch. Also close to McDonalds for the homeless munch.Great prices, great selection, great staff. I just keep coming back.
Moving here from Los Angeles (and being a medical patient there) as well as being a recreational customer in WA, CO, NV.. I have a pretty good idea of what a good dispensary is, how they are operated and the selections they have. Every time I’ve ever been to this place they have little or no flower. If they do have flower it is low THC and overpriced. Not sure who is managing this place but they need to be replaced. Unfortunately this is the only dispensary on the beach.
welcoming professional staff in comfortable surroundings.patiently answers all questions for new card holders.
Well this is one of the 1st dispensaries in Miami. I’ve been a patient in the multiple states I’ve lived in. Unfortunately, I couldn’t give them 5 stars because of a few things. Firstly, be prepared to see no real selection, everything is either gone before you get there or they don’t have it. Second, their soft wax is a joke and shouldn’t even be sold to people. Hot, cold, or even med temp dabs made this wax snap and crackle from the wax itself, it would hit you in the face like hot frying oil. Waste of $60. Lastly, there is no one in store I think that has even used their own products. So, how are they selling these products to people? With the high turn over rate of people as a work force in Miami/Miami Beach, (locals know) you have people in the store that have no knowledge of Cannabis, period. The funny thing, I went to get a gram of sherbert shatter just today, and as I asked for it, I noticed 2 patients behind me speaking spanish, next thing you know my sherbert gram is not in stock all of a sudden as the patients were speaking to front desk? For real? Surterra needs a ton of work, training, and people that have real knowledge of the products on display.
They will sell you expensive products that are not tailored to your needs. When I was sold products with very low active ingredients for my pain in patch form, they refused to exchange the unopened ones for the ones that were needed with better ingredients. I called Maggie many times about this and she kept saying she would call me back and she never did. They cancelled my account and refused to sell me proper healing. I would never recommend this place to ANYONE AT ALL. BBB THEM!
This review has nothing to do with the actual store or the wonderful people who work their at the Miami Beach store. They are all extremely pleasant, helpful, and more than accommodating. Though Be aware! Never complain or question anyone on the phone with customer service. Especially a supposed supervisor. They will close your account. Ignorance is such an amazing thing. When educated if you just knock on veterans doors unannounced you might not be greeted as kindly as expected they take it as a threat. Cowardly. Again Millenials don't care about others. Convenience for themselves. Almost certain with only two stores in an area of South Florida saturated with competitors word of mouth is all that is needed. Truely amazing! Hate having to leave this. Their medicine is real. Their delivery service and customer service on the phone needs to change for the better because it will be the downfall of what should have been a corporation.
Such a great experience and Cristian was super helpful. I went in with my Verdosome cannabis DNA test results and he was able to match me with products that suited my needs. Overall a positive and pleasant experience. Will definitely be back.
Buyer beware that if you are not aware of the 20 percent off of your second purchase, they will not give it to you. I ran in real quickly to a store for my second purchase for something. Nothing really and not given it. I called for a real purchase and they would not honor it even though it was not given. Not good business.