Surterra Marijuana Dispensary and Delivery in New Port Richey, FL
4218 US Highway 19
New Port Richey, FL 34652
Call for Delivery:
Mon – Sat: 10am – 8pm
Sun: 11am – 5pm
Sun: 11am – 5pm
Payment Methods:
Cash or Debit Card Accepted ATM Available
Dispensary – open
A Surterra Wellness Center located at 4218 US Highway 19 in New Port Richey, FL 34652 is now open. This cannabis store in New Port Richey is conveniently located to service Hudson, Holiday, Land O Lakes and Pasco County overall.
Surterra Wellness provides top quality marijuana products to patients that have received a medical cannabis certification. This New Port Richey cannabis store will carry the popular Coral Reefer cannabis brand, a collaboration with the singer Jimmy Buffet.
Low THC high CBD products are available to MMJ patients near New Port Richey as well.
SURTERRA MARIJUANA DELIVERIES RX – AVAILABLE NOW!
Surterra Wellness cannabis products are available by home delivery or business in New Port Richey, Hudson, Holiday, Land O Lakes and and throughout Pasco County.
Surterra’s medical marijuana products are available by delivery for patients with a Florida Marijuana Card. Click here for more info.
Call 850.391.5455 between 9am-5pm est Mon-Fri to schedule Surterra Deliveries RX.
Delivery is now available in select areas of Florida. There is a $25 fee for delivery, and orders must be $100 or more after discounts to qualify for delivery. Orders of $150 or more after discounts qualify for free delivery.
What People Are Saying
Drew M.
1678035299
What a great experience from start to finish! Didn’t wait more than 5min to be helped. Everything was in stock! Shanna… was wonderful. Very down to earth. Answered all questions I had and had me out the door $230+ order in minutes. This experience blew me away. Just the wow factor when I was leaving made me stop and put this review in. Don’t sleep on Surtera.read more
Rob P.
1674514044
Great staff, store, and medicine. Best in my area for sure. Best customer service at this location hands down NPR… Surterra. I’m my many visits only 1 problem with a product one time and the manager Shannon really helped me out, I greatly appreciated that because we work hard to pay for our medicine and sometimes mistakes will happen and she clearly saw that and took great care of me as they all do. As a regular they will sure keep my business for many years. Great store awesome staff keep up the great work. Rob.read more
Icy D.
1672582192
Great products, staff was amazing. I ordered online and went in and order was ready. The girls that were behind the… counter were very helpful. this will be the place I go from now on.read more
Kevin B.
1671599940
I just got my medical marijuana referral and went here as my first place. The staff were incredibly friendly and… knowledgeable. They helped me navigate easily as a first time shopper and gave recommendations on what they thought would help for my needs. I’m currently testing out the first recommendation and it is spot on for what it was meant to relieve. I highly recommend trying here if you are new and want an easy first purchase and you are anxious about the process, the people working here will make it an easy stress free process.read more
Stephanie C.
1667322939
The people who work here are very informative. I have SLE lupus and the full spectrum cartridges work amazing for me it… helps more than anything I’ve tried for the inflammation I will continue to go out of my way whenever I can to visit this place their products maybe a little more money but also they are a lot better you definitely get what you’re paying for and their loyalty program never seems to disappoint so if you have a chance visit to Tara wellness so you can see what I seeread more
James H.
1666315240
***Update***Suttera made it mostly right. They called and apologized. Although they couldn’t redeliver in a timely… fashion they gave me a nice creditI’m angry with Suterra Wellness tonight. I had covid in my house this week so I choose to do the right thing and have my product delivered. The delivery guy came on time but was unable to accept a debit card as payment even though their website gave me the option to pay by debit.I called there support line and asked them to make it right. They wouldn’t. They wouldn’t redeliver later in the day, after I had time to got out and get cash (A payment method they accepted). 5 days later was the soonest they would redeliver. Instead they suggested I come into the store to pick it up even though I just told them I had been exposed to covid.I’m not mad at the delivery guy or the staff at my local dispensary. They’ve always done a great job. I’m mad at the company and there unwillingness to help.read more
Shane S.
1666292908
I done a pick up order online. Went and checked in everything was good. Had three people walk in behind me were all… walk ins. They called them to the counter when I was the last to be helped. I inquired about it but was brushed off. I guess walk in is the best and fastest. The guy in the front when I was checking out saying he’s biting his tongue.I have had quite a few bad experiences with this store nothing like being treated more like an inconvenience than a customer. I let it go a lot cause you have good flower, but I am now willing to give up the good flower for Good customer service.I’m going back to my other dispensary. They treat you like you’re human. Even the drive to Largo Surterra is better they are friendly. So long Surterra welcome back MUV. Good luck with your horrible customer service.read more
Kenny R.
1661531989
Was really excited to go in as a new patient. Drove all the way down from North Hudson to check the place out. When I… walked in there was nobody at the desk so I just stood there, was never greeted and had no idea what I was supposed to do. I was finally called over to a different counter and the lady right off the bat was not friendly and had no customer service skills. As a new patient I had quite a few questions and everything was answered with a snarky attitude as if I was inconveniencing her. After about 2 minutes of her treating me poorly I asked for my license back and walked out, as I was leaving the other gentleman working there sarcastically said I hope your day gets better, as if I was in a bad mood or something. Very disappointing complete opposite experience of every other dispensary I have ever been to. I did complain with corporate and the ladies I spoke with in headquarters were very friendly and helpful, but I will not be going back.read more
L T
1659105300
This place is awesome!! Everyone is very knowledgeable, helpful, and super nice. And they are quick to get your orders… done. Thank you to all the staff, you are amazing!!read more
michelle W.
1658540189
Went in for my first visit, I should have been using this dispensary sooner. Great experience, absolutely loved David!!… Ren and Shelby were great as well. Love the packaging, much easier to open than others. Also, please try the topical balm, it’s by far the best I’ve ever used. I’ve got a sore neck, and this stuff is BenGay on steroids. Thank you David and everyone else for a great experience, I’ll be back for sure.read more
Layne D.
1656945686
First time coming in and the crew made me instantly felt welcome even tho I came in last minute they still assisted me… and went into better detail then other dispensary’s, Hannah, David, and Mana all made my day with how friendly and consistent they kept the service, there wasn’t much of a wait time, I would recommend this place to anyone dipping their toes in and need a good direction to help start looking for medicine and what the proper doses are and how to find a product that caters to your needsread more
Lisa S.
1656473117
I walked in and this was my 2nd visit, this time my boyfriend came inside to wait as it was HOT!! We Were acknowledged… and greeted pleasantly by David – who quickly escorted me to the counter to work with Brett – he was so very knowledgeable and not a high pressure salesman, in a nice way. He stayed with me mentally , He worked quickly and had patience I jumped around quite a bit trying to find the right products and on a budget. He was sensitive when I shared my needs and focused in on the right treatment. He even gave my boyfriend a cold water while he was waiting! After we finished it was time to wait for packaging to call on me. Shannon packed it all up before I could even sit back down!! She came out with a great smile and a neatly packed bag , and we all thanked each other and said we’d see them soon!!!read more
wind F.
1656003433
WOW! Don’t come here unless you enjoy getting verbally abused by the manager and staff! Horrible worst experience ever… at a Surterra! The staff yelled at my husband when he came out of Bathroom to get in front of store same timeAvery elderly senior citizen came in with his wife, Manager asked if she was his caregiver said NO told her to get to front of store poor lady walked out! She then berated poor elderly man.Brooksvi is so nice spa vibe and nice friendly good vibe people!read more
Brooklyn
1655393111
Heard the flower got better so decided to give them a try. Nobody was in the lobby to greet which was odd. It was… pretty empty today…the manager popped out from the back and called me over. She honestly has no customer service skills. Very rude and cold…the worker next to me seemed great. I’m not sure if I’ll be coming back tbh. Did spend a good amount of money today there…I expected a better experience tbh.read more
sc00bybrew
1654982942
Had a great experience. All the people working there were very helpful, thanks Jeffrey David Brett Shannon Ashley
Elizabeth
1652225977
My favorite place to visit! Vinny, David and Hannah are always super sweet! I’ve never had a bad experience here at… Surterra. And I can’t forget I love my surfin too! ☺️read more
Tabitha M.
1652031951
The staff here is amazing always a pleasure and always working hard to get our orders done and they always seem to get… them done so quickly. Working hard on this Mother’s Day I wanna thank Vinny, Ashlee, Jeff and Ren. And I have to give 19 star’s to Vinny he has always been so very helpful and knowledgeable of their products not to mention his kindness. Very patient when a newby comes in he’s one of the reasons I continue to keep coming back to this particular store. Thank you Vinnyread more
Emylee B.
1651617098
Thank you so much Manda for helping me today and bringing such great energy to the store! Also I can’t remember if her… name is Sharon or Shannon but she was absolutely wonderful and made sure to get me the best deal! Love them and the products. 💜read more
Deanna
1650804983
This place is pretty good for products and service. But lately since they’ve been out of the Serene theregels I’ve had… to look else where for something similar. Those gels specifically helped with a wide array of problems and I’m sure they helped other people.The customers understand they were on hold for a while because of the state, but now? Why every theragel except the ones we buy?I would like to go back but there is nothing else I buy there. 😔Any chance they will be back in stock for us?read more
Kyle S.
1650585235
David S. was the most professional, pleasant employee I have ever worked with and I have been in customer service/sales… for 16 years. I will be telling others and taking the half hour drive here!! Promote and pay David S.immediately!!read more
Amber A.
1648765174
Ren and David have been nothing but incredible each time I’ve gotten them. I never even knew about the point system or… anything before them! Extremely friendly, knowledgeable, and they actually seem to care!read more
Ryan C.
1648651757
Extremely helpful and very considerate of the patients well being couldn’t ask for a better staff and the general… manger Is very patient and caring highly recommend visiting this locationread more
DOMINICK M.
1648582460
I placed my order online after close on 03/28/2022, and it was confirmed after open on 03/29/2022. I went up their to… pick up the order and asked for the deal of 40% off that is going on today 03/29/2022. He says “No, you placed it yesterday!” I asked for the $60 of $180 deal from yesterday, he says “No it’s full price!”, and Refused to apply the discount from either day. He refused to just cancel the online order and ring it up as a walk in. No, he just wanted me to pay full price or leave.I’ve shopped their twice since I’ve had my card, never ever again. Completely wasted my time, and my gas. Trulieve, MUV, Sunnyside, and Grow Healthy will continue to get my business. I will be making a report to the Department of Health, Corporate, and the BBB. This whole location needs new management and employees, ghost town for a reason.read more
Eric James K.
1648309980
I love Surterra! I appreciate Hannah, Shannon, Vincent, Shelby, and Ashlee for their kindess and abilities to help me.… Definitely love the family feeling they have every time i goread more
Donna M.
1648128209
I’ve tried the other places in the area for my medical needs but none of them compare to Surterra. The staff here is… fabulous!! Ren takes time with you to make sure your getting what you need. They know there products and are patient, kind, helpful explaining the product amount & way to use them. I want to Thank you all of you making me feel relaxed, comfortable, and confident in all of you & the products you offer.read more
brianna M.
1647037546
Overall an amazing experience at the new port richey location. Vinny went above and beyond in answering every question… and making my experience a great one. He has a positive attitude and a friendly personality. 10/10 will be backread more
Angel C
1646417004
Great customer support and products. Very knowledgeable on their products.
Jared P.
1645391586
As a frequent flyer at dispensaries around the West Pasco area, I will have to say without a doubt Surterra is number… one! Why’s that you may ask? I will admit, I do enjoy Trulieve’s ground flower day or when they have Afterglow for Mini Monday. Additionally, Surterra is packed full of deals ranging from BOGO and spend “X” dollars and you receive a free item. With that being said, the free item is always of quality value. All in all, Surterra is my go to for a medical dispensary. Their efficiency, optimization, and wonderful customer service is an A+ in my book! I am consistently loyal to Surterra. Besides that, what puts Surterra above all others is their customer service is second to none, The Budtenders at Surterra make me feel like I’m family, in a way we built a lovely rapport. Ashley and Shelby are awesome!10/10!⭐️ ⭐️⭐️⭐️⭐️read more
R.C. R.
1644531089
Manager incredibly rude and argumentative. I was so embarrassed. Employees are nice but have very limited knowledge.… They do not take phone calls at all. Forgot part of my order so i had to return to get the rest. Wildly overpriced so the first time they give you 60% off. LOLThey do have limited offerings. Seem to always be out certian products. And dont carry and wont order inhaler delivery products.Manager is unable to adequately describe her products.I COULD NEVER RECOMMEND THIS COMPANY.read more
Marne D.
1642457773
I can’t say enough about the staff! They are always so friendly, incredibly knowledgeable & helpful. I have about 3… dispensaries within a mile of my house but I drive 20 minutes to go to this one.read more
Jayme L.
1641131622
Staff is great. you wont have to wait a long time like you do at some other places around here. The staff is great. I… really want to spotlight Becca. She does such an amazing job. She always points me in the right direction and I have never been disappointed with anything Becca has suggested. I would love to see Becca in management one day.read more
Bronmelodame
1640630565
So I have only gone here twice, I’ll be honest I’ve heard bad things about the quality here but I will always give… something at least one shot. I used my first time discount on the live rosins, I will say completely inconsistent some were crumble, some were cured, some were fresh press. Also it was much darker I’m assuming they’re using 90U bags to press hash into live rosin…why? I have no idea….Too much plant matter and burns dark, but it was okay would never pay full price.Now I went back today and got some of the big smooth and animal Larry and these are both some of the best bud I’ve gotten at FL dispensaries so far. Cure is awesome, sticky and stinks! That’s a rarity in this market. The girls have always been super awesome and helpful, wish they could accept tips! This is my honest experience and review, don’t write off surterra cause of bad reviews, but maybe avoid the live rosin much better options.read more
Amber
1638406029
Jazmine and Hannah was very helpful and knowledgeable on all their products. All the things they recommended 👌… they was correct about. Will be returning for sure. They was laid back answered all my questions, they never once felt bothered with all my questions. Highly recommend these 2 ladies! Thanks again you two you made my night!! 💜💜💜read more
Jay W.
1638269456
Great place, with a great selection! The staff is nice, and very professional! Second time placed my order online while… they were closed, got a text 15 minutes after they opened saying it was ready. Really like this place, and their products.read more
Amber A.
1637699840
I had the pleasure today of working with Hannah. She was very pleasant, prompt, and knowledgeable. Recommend the entire… staff here. Wonderful team.read more
Valerie S.
1634483500
This was my first time to this center. Hannah helped me and she was wonderful…so helpful and explained all the… different products that I had never been introduced before. Well definitely be visiting again…love their products. Thanks Hannah.read more
Jessica
1633651504
Great location, consultants are always attentive and nice! Ashlee took care of my order and got me in and out in less… than five minutes. Products are quality and are worth the price.read more
Ryan S.
1630153173
I have had my card for 2 years so I have a pretty good idea of how these dispensarys work….. I purchased a couple of… dabs a couple of months ago and one was empty and they did give me a replacement…. I was in yesterday and purchased 2 dabs and simply asked if I could peep inside to make sure its was there as I recently have been doing….. I explained the previous experience. The dark haired lady that was dispensing from the back room was asked and said very sharply and blunt. We can’t do that. Against the law. You can look outside….. She was rude to me at front desk checking me in once. Pretty good deals but probably won’t return.read more
Ryan V.
1629662351
My first visit was epic. Ashlee the guy were very helpful completely forgot the guys name. Both knew there products and… I love the on point recommendations. I felt like I was not rushed even tho a new patient and customer I had a Lots of questions. On a very busy morning. Thanks for the help guys. Keep up the good work!read more
nicole D.
1624628734
My first experience ever with this whole process and my doctor certainly sent me to the right place. Every single… person was knowledgeable, helpful, and very nice. V went out of his way to explain everything and answer every question I had, no matter how small. I felt comfortable and valued, and today I am pain free for the first time in a long time. Thank you so much.read more
Karina H.
1623006728
I look forward to my trips up here, the staff is always amazing and so helpful. Never been less than satisfied with all… products purchased here. Just left a little bit ago, Vanessa, Vi and Shannon were awesome and helpful as always. Never going to another dispensary, I’ve found mine 🙂read more
David P.
1622081737
5/5! Surterra Wellness has become my go-to dispensary! They have the best staff like Allison, Shelby, and Monique… especially. They make top notch products with a wide range to choose from. Honestly I don’t know why anyone in NPR would go anywhere else! Nobody has specials like Suterra. Check-em out you won’t be disappointed. Compassion and empathy is what you will find at Surterra!read more
Jayme L.
1620483734
Staff is great. you wont have to wait a long time lile you do at some other places around here. The staff is great. I… really want to spotlight Tyler. He does such an amazing job. He always points me in the right direction and I have never been disappointed with anything Tyler has suggested. I would love to see Tyler in management one day.read more
Eddie R.
1618322741
My go to place as soon as I moved to Florida. Location is great close to me. Searched online first and during my search… I came to the conclusion that they have the best prices. Higher thc in the flower. Always have stock and not long lines. Pick up is great and fast. Customer service is above and beyond! Thank you for being so welcoming. Really recommend.read more
Brandi C.
1618150229
New to the dispensary experience, Bree was So helpful and patient with all my questions! Great product and great… prices! I highly recommend ✌️💖🤞read more
Alex N.
1616413666
If I could give this place zero stars I definitely would! I should’ve just trusted my gut instinct and turned around… and walked out as soon as I walked in and felt the bad energy in the building. The product was absolutely nothing special, and not worth the prices paid. The girl who initially helped me was very unknowledgeable and very unhelpful with finding me new product. I even asked for recommendations on which product she prefers and she couldn’t even answer that. I understand that not everybody uses medical marijuana, but the employee should be at least knowledgeable about it. She just seems to know nothing. During my short visit, the girl who helped me was very rude and condescending to two other patients over the simplest of questions. Another patient saw what I saw an actually went up to another patient and he helped the patient more than the entire staff. Maybe it was just the day, but I’m definitely not impressed at all and I won’t be back to use my 20% off second time discount. Simply not worth itread more
Jillian H.
1616355494
I worked with Cara and Allison, and they were both so lovely and helpful. It was my first time and of all the… dispensaries I’ve been too, this is this first one that has the feel of a true medical soothing experience. The vibe felt very relaxed and zen to me. Excited to try some new products and will definitely be back again! Thank you ladies for helping me find reliefread more
Laurie B.
1614275315
A big thank you to Allie,Mike and Cara for awesome customer service. Allie C. greeted me with a friendly voice and… introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊 Allie C and Breanne H thank you great job.read more
Darcey S.
1613316046
I have been to Surterra several times and the service has always been exceptional. Especially with Shelby, a young… woman who goes out of her way to explain everything in a way that you can understand! Her attitude and knowledge of products are outstanding and I appreciate that she goes above and beyond to help her customers. The store is always clean and inviting and I will for sure be telling friends to shop with her!read more
Daniel W
1612797099
I have been in to this location 3 or 4 times. most of the time the employees are alright. There has been a 1 or 2 times… the front desk employee was a bit abrasive, and 3 of the 4 at the counters have been sub par. Especially the tall young man (cant remember his name) He just didn’t want to be at work apparently.The Exchange/Return Policy….well there is NONE. Most places have at least an exchange policy. Surterra did exchange a defective cartridge, but I tried Blue Zkittles? They claim 100% natural flavors, but it tastes like fake candy blueberry flavor. They wouldn’t exchange, had 1 pull out of the cartridge. I wasn’t looking for a handout or anything free, simply here take this gross thing I just paid $50 for, and please exchange for equal value. Really simple standard customer service practice. I bed the “General Manager” that wouldn’t even come speak to a customer face to face. The response was to “Ask” about flavor next time. I’m sorry, I have NEVER not once tasted anything claiming to be “natural” to have a flavor this absurdly fake.read more
Crissy F
1612620002
First time at this dispensary, at the recommendation of my doctor due to their high number of ratio products. Beautiful… space, very clean and open with friendly, patient staff. Michael answered all my questions and made some great recommendations. Purchased the 1:1 Infused Balm as well as the Serene 5:1 tincture, along with some prerolls – excellent products, wonderful relief. The balm really helped my back pain – more so than anything else I’ve tried. Thank you!read more
Chris P.
1612541567
Had a wonderful experience, Michael was very knowledgeable and informative about the medicine I had questions on and… even offered other variations similar to the medicine I was looking at. Will refer on that experience alone.read more
Khonsu L.
1610920234
Chill vibe, clean place. Excellent for first time patients, or anyone. Allie was extremely knowledgeable in all the… products and technical information, and was very warm/ engaging. Breanne had some good insight as well and was kind and professional. So staff, 10/10. Wide selection of products in stock, efficient systems. Overall would def recommend!read more
Dean H.
1610332182
As soon as I walked in I immediately felt welcome. Allison was really informative on my selection. I was in and out… super fast, but still felt like I learned something new. I will be back in the future. They also had a nice selection of flower that really helped me sleep. Thank you Allison!read more
Marina S.
1609288616
Allison C was super helpful and super friendly. She was able to answer any questions I had. Thanks Allison, you’re the… best!read more
Daniel M.
1608008117
Surterra Wellness is a very clean friendly professional environment. The staff make you feel right at home and… comfortable while offering amazing customer service. They know everything about the products so it’s great really knowing what you’re consuming and paying for!! They are always concerned about your well being and happiness. Not to mention a great selection of medicinal products! Out of all the dispensaries this one is the best!! Short wait time smiles and relief!!read more
Matt D.
1606579348
I got another product today that was underweight at 3.3 and the product was clearly minis as I’ve purchased them before… and with this company and they sold me minis for price of regular flower. If this wasn’t the second time I would forget about it but not only were they Minis it was light on the weight. You guys are better than that.read more
Oopsie D.
1604526912
They are so nice. They show empathy n care. Treats me like im a patient and are very helpful. I have bad panic attacks… at other dispensaries. But here its always calming inside. It feels like ur a patient getting medication not a customer buying product. I am gratefulread more
Dan J.
1603656891
I love this location; clean, nice staff and quick service. I was assisted by Monique who was very knowledgeable,… friendly and kind. She has a good understanding of products, especially terpenes and their role in healing. I highly recommend…read more
Elaine L.
1602338658
I finally found help for my 24/7 entire body pain from arthritis and fibro in your product, Calm. HOWEVER, It has been… almost 2 weeks since you have had it available. After asking and asking, I was told that, ” Well, sometimes when we get it in, someone buys the entire shipment.”Well, excuse me, what are the rest of us supposed to do? I also do not understand no more delivery, especially when people like me have really bad days and cannot get there…and you HAVE to get the product the same day you order it. This is not service.read more
Thomas M.
1602092788
The interior design and atmosphere was so welcoming. I didnt feel like cattle in a sorting pen, like other places… around here. Allison C. Helped me today. She was amazing. Took time to explain the wellness line and answered all my questions. She was knowledgeable about all the products. Unfortunately Brooksville is closer to my home, but Surterra has a new client!read more
jaryel0 J.
1600190787
Excellent, fast , and they only count your THC when using the prescription, whereas every other place counts both THC… and CBD eating up your prescription .read more
Laurie B.
1599000437
I placed my order on line for pickup. Received a text within fifteen minutes of placing my order.A big thank you to… Allie,Mike and Cara for awesome customer service. Allie greeted me with a friendly voice and introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊read more
Kovah H.
1598044923
They have a good selection and sell quality product. Cara wasn’t very nice but she also looked miserable. I know you… have a mask on but at least try to sound like you’re good at your job. Also pls pls lord get a drive thru.read more
Deborah L.
1596839746
The place is very well laid out with a spa like feel to it.The entire staff is very knowledgeable and… friendly.Today i had the pleasure of being helped by a new girl Allie. She will do well. Very friendly and answered all my questionsread more
James M.
1596835899
When i first went there, I was immediately greeted and helped by Allie. She’s very knowledgeable and helps any way She… Can. My second visit was just as nice. Melissa helped me and she was also pretty knowledgeable about the products. Very nice experience with them both. No wait time for me either time that I went. I am very happy that I found this place. A+read more
Karen V.
1595512685
Compromised my privacy by putting another persons order under my account with the same name. The Jimmy Buffet battery… is a joke. Mine broke. Took it back and they exchanged it. The new one didn’t work and I took it back. They said it appears that it is fine. I said maybe I am doing it wrong but they weren’t able to watch me do it per laws. I had several people look and try and no one could get it to work. Now they are exchanging them for a known defect BUT they are not giving any $ back for the product that only fits the defective battery. Was told I just have to toss it all. So I have 5 different pods with no way to use them. They will give a free battery but must purchase the products. Thieves who do not stand behind their productsread more
David C.
1595370373
First order from them. Great prices, super easy and efficient online order process, and even better customer service. I… will not be going anywhere else after today. The New Port Richey staff was kind, caring and knowledgeable. Thank you guys .read more
jeanette L.
1593986984
Love Surterra! Ordered online, was literally inside the dispensary for no more than 10 minutes! And I got the text that… my order was ready for pickup within an hour after placing it! Courteous, professional, helpful staff!read more
Craig P.
1592511287
The lady at the front desk demanded I show her paperwork for my service dog. I told her she isn’t allowed to ask for… paperwork and she got nasty with me. I will never go back to that establishment and I might file a complaint.read more
Brandi D.
1592259009
Shannon was just contacted my another rep in regards to a coupon code I was trying to use last night that was valid… thru Sunday until 11:59 as stated on the coupon. After finding the products I wanted the coupon was no where to be found at 9 pm after several google searches. This person “refuses” to honor the coupon and lied and said the coupon had to be used before stores closed that day. Not great customer service. I just got my card and was excited to start trying products but will be shopping else where nowread more
Cannabis I.
1586488418
I went in today to buy some flower. I bought some Jackie’s Girl and a couple pre rolls. The customer service was… excellent. The flower quality was great. The buds were beautiful. I will definitely be going back. Check out my review on YouTube. Cannabis Inspector..read more
Gritty G.
1584469300
The staff here are helpful, nice and knowledgeable. One of the quickest wait times I have ever seen, consistently as… well. The store is really nice and welcoming. This is a 5 star location all day.read more
cynthia S.
1583035872
It was my first time at a dispensary and I was nervous about it being shady looking or a very clinically cold. I am… pleased to say that Surterra definitely was nowhere near what I feared. The staff were very knowledgeable about their products and did not try to over sell me. Great people,very relaxing atmosphere with a cool vibe. Thank you for exceeding my expectations. Cynread more
Donna P.
1582043264
Surterra is awesome! After months of waiting and being treated badly at the other dispensary in NPR, I finally found a… happy home. Plenty of parking, a warm welcome, friendly atmosphere, no waiting, no police/guard presence (thank goodness, made me feel like a criminal) and more importantly, product in stock at prices I can afford. Craig was fantastic, knowledgeable, and patient when explaining the ins and outs to me. I tried 3 different products and all of them were very good. No complaints at all! I highly (no pun intended) recommend Surterra for all your needs and I will be back for sure.Thank you again for all of your help,Donna & Carlread more
Christopher H.
1581789558
Friendly staff. Great concentrates. The (wax) butter is more like it is really tasty2/15/20Finally some whole flower… with some cure time behind it.. still not a fan of your pre-rolls but great job with the whole bud . Keep it up and keep improving and you will own the flower market. Thanks Michaelread more
Janie B.
1579324857
Very respectful. The young man that checked me out did a good job, listened to me and answered my questions. Good… customer service, that’s even helpful, is what makes the business. My cashier also showed me a place much closer to where I live and I appreciate that very much! Thank you!read more
Anna A.
1575856910
The first thing that appealed to me was ample parking! When we walked in, we were warmly greeted by Kat & Craig & asked… if we needed to look around or if we knew ahead of time what we wanted. We knew what we wanted, so we told them and as we waited for our order to be filled, Kat asked if we wanted water… sure! Surterra is the only dispensary of the 3 we’ve visited to make such an offer. While she was busy fulfilling our order, Craig engaged us in engaging conversation. When our turn came, we were shown the product and asked if we had any questions. We then paid, offered a tip, were gently handed it back and asked to leave a review. We were impressed! As we were leaving, everyone waved & someone (I don’t know who, but thank you!) held the door open for us. This is the second Surterra dispensary we’ve visited and both were warm, welcoming places with a positive energy. I can testify that the quality of products, prices and services rank them #1 on our list. Keep doing what you’re doing!!!read more
musicm61
1551461506
Knowledge rules at this dispensory. Product displayed within the clean crisp lines that envelope the interior are well… presented in their display. Never disappointed and always satisfied with the outcome. Dosit pens are great 200+ doses that dont dissipoint. Keep up the great service and product…please get crumble.read more
Kerry T.
1549159269
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get… my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can’t enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it’s another 25$. On another note, it’s now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate. #peaceandlove #flmmjpatientread more
Heather D.
1549125340
Wonderful help, very informative and loving the products.
Kerry T.
1549116990
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get… my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can’t enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it’s another 25$. On another note, it’s now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate.#peaceandlove #flmmjpatientread more
