Surterra Dispensary in New Port Richey, FL
Based on 506 reviews
Tara B.
1726498922
Love their ratio products, specifically the relief for pain in lozenges. Very friendly and informed staff with superior products. By far best loyalty program around.
Chris C.
1726074017
I was very impressed by Tara's knowledge of product and positive attitude. She really made my day. I think a promotion or raise would be appropriate for such a solid employee. I'll definitely be coming back.
Christopher H.
1726043358
I’ve been to a bunch of different dispensaries and I just always end up going to Surterra (especially the one on US-19 in Pasco Co, just north of SR 54) . I love the people that work there (especially Tara) because they are always outgoing and helpful with deciding which strains I want. There is a female manager/supervisor that I also think is awesome, but unfortunately I don’t know her name. I really like the option for the greenhouse flower, even though I still normally choose the premium. They always have some kind of deal going on during the week too. Just got a killer deal on an ounce of premium for $100! There may be one or two other places I sneak to every now and again, but Surterra is my main spot.
Lexi B.
1725753629
This is one of the best dispensaries I’ve ever been too. The employees have the BEST product knowledge no wait times and I leave with a smile every time. Highly recommended!!
William K.
1725293496
This is my first time visiting… When I walked into Surterra Wellness, I was immediately welcomed by two friendly staff members. They were super informative, taking the time to understand what I was looking for, they even showed me some of their top recommendations. Their knowledge of the products, along with their genuine willingness to help, made the experience easy and enjoyable. I never felt rushed or nervous, they guided me through their selection with care and patience. It’s clear that customer service is a priority here, and I left feeling happy about my purchase. Overall, a 10/10 experience! THANK YOUU
christopher P.
1719089189
Never have I had an issue in this place until today. Joe? Might have been her name. Pretty rude off the rip. I said I am picking up and order I put in from yesterday scheduled for today. She claims that feature is only available for delivery options. Which was not how it was presented on the website. The gentleman working with her was great, his customer service attitude kicked in well and was cool. However, Joe? Couldn't count the cash I handed, needed to count at least 3 times. While being impolite through my whole experience. Everyone else I have dealt with there was nice every time I went except this time. I wish the gentleman working with her had handled my business instead. She can learn a lot from him. Very disappointed and dissatisfied about my experience.
Austin H.
1717884066
Lexi was an absolute doll!! She helped me find all the best products, and was so super informative!! Def a stop to hit for great prices, quality product, and amazing customer service !! :))
Douglas B.
1717777921
Still my favorite spot in Pasco! The staff are 99% gonna be great, everybody can have a bad day once in awhile. Got 2 other dispensaries much closer to home but worth the extra time to hit Surterra instead! The only thing I hope to see is a little more of a selection of flower. Thanks guys!!
Sara S.
1717195412
This was my first visit to this dispensary and the woman taking my order became very annoyed by me asking questions about specific products or for recommendations for a specific product, as this was my first time shopping this line of products. Every other dispensary I have been too has taken the time ans care to answer my questions as they pertain to the management of my pain and anxiety. I don't think I'll be coming back here thanks to a very off putting vibe. Which is usually not the case for the dispensary crowd. SMH. Happy Friday
CJ M.
1716743566
Lexi provided amazing customer service. She helped guide my selections based on what my need are throught the day. Great variety of products as well.
JOE A.
1716132220
My second time at Surterra. Had an issue with my first purchase. Lexi was excellent! Friendly and knowledgeable. Highly recommend this dispensary. Will be back thanks to Lexi customer service.
Sean B.
1715307912
Hands down best place in Pasco to get a cartridge staff is always friendly helpful and humorous I like that guys keep up the good work
Mary F
1715099419
UPDATE: I did give them a second chance, when dealing with the blonde female associate my experience has been much better. The product quality is high and the sale prices are very good for the area. So yes, I will return! BUT some of the employees are kinda rude, still not a great vibe!Sadly I wasn't very impressed. First time customer. Not greeted at entry, was told current card was inactive, then when mgm assisted statement was redacted and then new customer discount was refused by associate, he then mansplained the ID issue and the first time customer discount away. Not sure if I will give them a second chance, the whole interaction sent me into a mild panic attack, it just wasn't a great vibe 🙁
Rebekah
1713631097
Would give 5 stars but after being loudly reprimanded for not standing in the right line and told rudely that I need to read the sign as if I'm a child(I can't see or walk as well from Diabetes thank you very much)...I don't know if will continue bringing my business here after 5 months of loyalty to Surterra.Happy 420
Mary F
1708364671
Sadly I wasn't very impressed. First time customer. Not greeted at entry, was told current card was inactive, then when mgm assisted statement was redacted and then new customer discount was refused by associate, he then mansplained the ID issue and the first time customer discount away. Not sure if I will give them a second chance, the whole interaction sent me into a mild panic attack, it just wasn't a great vibe 🙁
Terry B.
1707267002
I have been a previous customer and found the experience here to be only just transactional but that's usually okay because I know what I want. I was in today and saw a card on the counter about some thing called a dablicator and asked about it. I asked if it was similar to the distillate pen I had bought. The unfriendly woman at the counter just said no and gave no explanation of what it did. I was like okay and took my purchase and just walked out. Honestly, Surterra isn't my go to dispensary because of this very reason. I will probably be back but just if there's a decent sale.
walter H.
1704993000
After 55 years of smoking, I finally had to go the legal route. My first visit to the dispensary was awesome, I’m a chronic pain patient so, I was interested in something for relief as well. Brett was great, he explained my options and recommended a certain product, so far so good. Thanks Brett, look forward to seeing you soon! I was also impressed with his knowledge of my generation’s music ✌️💙😎
Donna O.
1703363958
They are great. Quick efficient, friendly. Good products, no pricier than any place else. And they have the best loyalty deal out of anybody. New Port Richey store
Thomas F.
1702773135
The staff was extremely helpful prices are very competitive and the flower that I purchased is excellent will definitely be coming back! Thank you for everything you have done for me I appreciate it greatly the 60 percent off helped me greatly!
Alycia E.
1702058121
My absolute favorite dispensary hands down! There's hardly ever a wait and even if there is, it's just a couple minutes. The staff are friendly, helpful and knowledgeable. Always great deals on my two favorites, vapes and flower; among other things.
Ian “Izzy” M.
1702009357
First time being a customer and I have to say I'm impressed. I have seen and know legal growers in other states and have seen some of their work but you guys took care of me today... Cyber Monday and The only issue was not having one strain of live resin I wanted, but the paper woman who helped me was very kind and offered something similar. Saved half on the order. And twice as good as the competition and at least twice as friendly. Thanks ladies. ✌🏼💜🙏🏼✨
Andrew M.
1700833088
Customer service is excellent, usually no wait time unlike any other dispos. Excellent flower and concentrates!
Chaz S.
1700240468
I’m rating a 2 because your app is straight garbage. It’s so confusing and really hard to navigate. It has me logged in and has all my information saved but it requires me to login for who knows what reason only to tell me it was wrong then sent me to some dumb Jane site to change it. Then you’re stuck there for who knows what reason. It should immediately send you back to the Surterra app not leave you on the Jane site. It wouldn’t accept my new password or the next password i tried and then accepted some dumb really obnoxious one. Then all the items I had added before the issue with my password was gone. Had to add items again. Checking out on the app is straight dookie as well. Get good man. It’s 2023 the lord of our savior and you can’t be bothered to have a decent running app and website.I’ve had a medical card since 2017 and this has to be one of the worst designed medical marijuana apps I’ve ever seen.
Cailin N.
1698071182
Such a nice place!! I went in my first time today and Ashley was so helpful!! It’s a cute little place, nice and homey when you walk in 🙂
Jon G.
1697931280
April and Shanna, they are BEYOND sweethearts! Their customer service skills are superb. I just had the most horrible day today, and they helped me find the medication that would be beneficial to my depression. I will ONLY be spending money at this dispensary from here on out. I love you guys so much! Thank you for being kind to my Emotional Support Animal too when I bring her in (she's a kitty lol)With Much Love,JONNY
Anarchist 8.
1695158741
I used think this was one of the best dispensaries in the area, but with garbage I just bought from here today I don’t think I will be returning. Dry, no aroma, heavy smoke… I have bought better product from the black market in the late 90’s early 2000’s in a total prohibition state. Just wow. Apparently once a dispensary gets a foot hold in an area they quit caring about quality.
Abby
1691983415
Literally the best dispensary ever! 🔥 The staff are super friendly and helpful. I’m in and out in less than 5 minutes truly amazing. There’s always a deal 7g for $35 and 3.5g for $15 these prices can’t be beat. I can afford my pain relievers and that’s really important for me.
Random G.
1690671137
Surterra is a quant location with a wide variety of options. FromFlower, shoulder cream, and even offer edibles.I'd only watch out for Zack. He'll use up your discounts without asking you if you want to use them or not. Which isn't cool and he should be reminded to ask customers if THEY WANT TO use THIER discounts or not. It's not up to Zack to dictate.Pretty passed he used my 40% discounts on two items I did not want to use it on.
Betsy J.
1686350254
I ADORE THIS LOCATION!!! A very unique and diverse staff that is both knowledgeable and highly empathic that represent products which meet the highest standards (pun intended) for even the most discerning of consumers! The heart of the awesomeness here however is the STAFF! You will meet some of the BEST people in the business working here! Always ready and willing to help, advise and relate; they make every visit here seem extra special!
Nick R.
1686085182
Awesome place, amazing staff! Especially after trying a few of the other spots in the area, I am so lucky to have this place so close to home. They always have current menus and prices right on the counter, the interior is nice and clean with comfy waiting room chairs, everything is very pro.
Todd D.
1683920843
Definitely can’t recommend this place enough! Not only are they super friendly and knowledgeable but they are reasonable priced and offer great deals especially for new patients! I’ve been to all the dispensaries in the area from trulieve to jungle boys and this place has by far the some of the best flower I’ve seen or tried, great nugs, amazing nose and super smooth inhale. Thanks to Shannon for all the amazing help!
Zach
1683550774
Manager denied my 40% off everything coupon for no reason. Glad I didn't drop the money I was planning to drop here avoid places that dont honor their own deals. Also customer service will tell you they will get back to you and ghost you.
Drew M.
1678035299
What a great experience from start to finish! Didn't wait more than 5min to be helped. Everything was in stock! Shanna was wonderful. Very down to earth. Answered all questions I had and had me out the door $230+ order in minutes. This experience blew me away. Just the wow factor when I was leaving made me stop and put this review in. Don't sleep on Surtera.
Rob P.
1674514044
Great staff, store, and medicine. Best in my area for sure. Best customer service at this location hands down NPR Surterra. I'm my many visits only 1 problem with a product one time and the manager Shannon really helped me out, I greatly appreciated that because we work hard to pay for our medicine and sometimes mistakes will happen and she clearly saw that and took great care of me as they all do. As a regular they will sure keep my business for many years. Great store awesome staff keep up the great work. Rob.
Icy D.
1672582192
Great products, staff was amazing. I ordered online and went in and order was ready. The girls that were behind the counter were very helpful. this will be the place I go from now on.
Kevin B.
1671599940
I just got my medical marijuana referral and went here as my first place. The staff were incredibly friendly and knowledgeable. They helped me navigate easily as a first time shopper and gave recommendations on what they thought would help for my needs. I’m currently testing out the first recommendation and it is spot on for what it was meant to relieve. I highly recommend trying here if you are new and want an easy first purchase and you are anxious about the process, the people working here will make it an easy stress free process.
Stephanie C.
1667322939
The people who work here are very informative. I have SLE lupus and the full spectrum cartridges work amazing for me it helps more than anything I've tried for the inflammation I will continue to go out of my way whenever I can to visit this place their products maybe a little more money but also they are a lot better you definitely get what you're paying for and their loyalty program never seems to disappoint so if you have a chance visit to Tara wellness so you can see what I see
James H.
1666315240
***Update***Suttera made it mostly right. They called and apologized. Although they couldn't redeliver in a timely fashion they gave me a nice creditI'm angry with Suterra Wellness tonight. I had covid in my house this week so I choose to do the right thing and have my product delivered. The delivery guy came on time but was unable to accept a debit card as payment even though their website gave me the option to pay by debit.I called there support line and asked them to make it right. They wouldn't. They wouldn't redeliver later in the day, after I had time to got out and get cash (A payment method they accepted). 5 days later was the soonest they would redeliver. Instead they suggested I come into the store to pick it up even though I just told them I had been exposed to covid.I'm not mad at the delivery guy or the staff at my local dispensary. They've always done a great job. I'm mad at the company and there unwillingness to help.
Shane S.
1666292908
I done a pick up order online. Went and checked in everything was good. Had three people walk in behind me were all walk ins. They called them to the counter when I was the last to be helped. I inquired about it but was brushed off. I guess walk in is the best and fastest. The guy in the front when I was checking out saying he's biting his tongue.I have had quite a few bad experiences with this store nothing like being treated more like an inconvenience than a customer. I let it go a lot cause you have good flower, but I am now willing to give up the good flower for Good customer service.I'm going back to my other dispensary. They treat you like you're human. Even the drive to Largo Surterra is better they are friendly. So long Surterra welcome back MUV. Good luck with your horrible customer service.
Kenny R.
1661531989
Was really excited to go in as a new patient. Drove all the way down from North Hudson to check the place out. When I walked in there was nobody at the desk so I just stood there, was never greeted and had no idea what I was supposed to do. I was finally called over to a different counter and the lady right off the bat was not friendly and had no customer service skills. As a new patient I had quite a few questions and everything was answered with a snarky attitude as if I was inconveniencing her. After about 2 minutes of her treating me poorly I asked for my license back and walked out, as I was leaving the other gentleman working there sarcastically said I hope your day gets better, as if I was in a bad mood or something. Very disappointing complete opposite experience of every other dispensary I have ever been to. I did complain with corporate and the ladies I spoke with in headquarters were very friendly and helpful, but I will not be going back.
L T
1659105300
This place is awesome!! Everyone is very knowledgeable, helpful, and super nice. And they are quick to get your orders done. Thank you to all the staff, you are amazing!!
michelle W.
1658540189
Went in for my first visit, I should have been using this dispensary sooner. Great experience, absolutely loved David!! Ren and Shelby were great as well. Love the packaging, much easier to open than others. Also, please try the topical balm, it’s by far the best I’ve ever used. I’ve got a sore neck, and this stuff is BenGay on steroids. Thank you David and everyone else for a great experience, I’ll be back for sure.
Layne D.
1656945686
First time coming in and the crew made me instantly felt welcome even tho I came in last minute they still assisted me and went into better detail then other dispensary's, Hannah, David, and Mana all made my day with how friendly and consistent they kept the service, there wasn't much of a wait time, I would recommend this place to anyone dipping their toes in and need a good direction to help start looking for medicine and what the proper doses are and how to find a product that caters to your needs
Lisa S.
1656473117
I walked in and this was my 2nd visit, this time my boyfriend came inside to wait as it was HOT!! We Were acknowledged and greeted pleasantly by David - who quickly escorted me to the counter to work with Brett - he was so very knowledgeable and not a high pressure salesman, in a nice way. He stayed with me mentally , He worked quickly and had patience I jumped around quite a bit trying to find the right products and on a budget. He was sensitive when I shared my needs and focused in on the right treatment. He even gave my boyfriend a cold water while he was waiting! After we finished it was time to wait for packaging to call on me. Shannon packed it all up before I could even sit back down!! She came out with a great smile and a neatly packed bag , and we all thanked each other and said we’d see them soon!!!
wind F.
1656003433
WOW! Don't come here unless you enjoy getting verbally abused by the manager and staff! Horrible worst experience ever at a Surterra! The staff yelled at my husband when he came out of Bathroom to get in front of store same timeAvery elderly senior citizen came in with his wife, Manager asked if she was his caregiver said NO told her to get to front of store poor lady walked out! She then berated poor elderly man.Brooksvi is so nice spa vibe and nice friendly good vibe people!
Brooklyn
1655393111
Heard the flower got better so decided to give them a try. Nobody was in the lobby to greet which was odd. It was pretty empty today...the manager popped out from the back and called me over. She honestly has no customer service skills. Very rude and cold...the worker next to me seemed great. I'm not sure if I'll be coming back tbh. Did spend a good amount of money today there...I expected a better experience tbh.
sc00bybrew
1654982942
Had a great experience. All the people working there were very helpful, thanks Jeffrey David Brett Shannon Ashley
Elizabeth
1652225977
My favorite place to visit! Vinny, David and Hannah are always super sweet! I've never had a bad experience here at Surterra. And I can't forget I love my surfin too! ☺️
Tabitha M.
1652031951
The staff here is amazing always a pleasure and always working hard to get our orders done and they always seem to get them done so quickly. Working hard on this Mother's Day I wanna thank Vinny, Ashlee, Jeff and Ren. And I have to give 19 star's to Vinny he has always been so very helpful and knowledgeable of their products not to mention his kindness. Very patient when a newby comes in he's one of the reasons I continue to keep coming back to this particular store. Thank you Vinny
Emylee B.
1651617098
Thank you so much Manda for helping me today and bringing such great energy to the store! Also I can't remember if her name is Sharon or Shannon but she was absolutely wonderful and made sure to get me the best deal! Love them and the products. 💜
Deanna
1650804983
This place is pretty good for products and service. But lately since they've been out of the Serene theregels I've had to look else where for something similar. Those gels specifically helped with a wide array of problems and I'm sure they helped other people.The customers understand they were on hold for a while because of the state, but now? Why every theragel except the ones we buy?I would like to go back but there is nothing else I buy there. 😔Any chance they will be back in stock for us?
Kyle S.
1650585235
David S. was the most professional, pleasant employee I have ever worked with and I have been in customer service/sales for 16 years. I will be telling others and taking the half hour drive here!! Promote and pay David S.immediately!!
Amber A.
1648765174
Ren and David have been nothing but incredible each time I've gotten them. I never even knew about the point system or anything before them! Extremely friendly, knowledgeable, and they actually seem to care!
Ryan C.
1648651757
Extremely helpful and very considerate of the patients well being couldn’t ask for a better staff and the general manger Is very patient and caring highly recommend visiting this location
DOMINICK M.
1648582460
I placed my order online after close on 03/28/2022, and it was confirmed after open on 03/29/2022. I went up their to pick up the order and asked for the deal of 40% off that is going on today 03/29/2022. He says “No, you placed it yesterday!” I asked for the $60 of $180 deal from yesterday, he says “No it’s full price!”, and Refused to apply the discount from either day. He refused to just cancel the online order and ring it up as a walk in. No, he just wanted me to pay full price or leave.I’ve shopped their twice since I’ve had my card, never ever again. Completely wasted my time, and my gas. Trulieve, MUV, Sunnyside, and Grow Healthy will continue to get my business. I will be making a report to the Department of Health, Corporate, and the BBB. This whole location needs new management and employees, ghost town for a reason.
Eric James K.
1648309980
I love Surterra! I appreciate Hannah, Shannon, Vincent, Shelby, and Ashlee for their kindess and abilities to help me. Definitely love the family feeling they have every time i go
Donna M.
1648128209
I've tried the other places in the area for my medical needs but none of them compare to Surterra. The staff here is fabulous!! Ren takes time with you to make sure your getting what you need. They know there products and are patient, kind, helpful explaining the product amount & way to use them. I want to Thank you all of you making me feel relaxed, comfortable, and confident in all of you & the products you offer.
brianna M.
1647037546
Overall an amazing experience at the new port richey location. Vinny went above and beyond in answering every question and making my experience a great one. He has a positive attitude and a friendly personality. 10/10 will be back
Angel C
1646417004
Great customer support and products. Very knowledgeable on their products.
Jared P.
1645391586
As a frequent flyer at dispensaries around the West Pasco area, I will have to say without a doubt Surterra is number one! Why’s that you may ask? I will admit, I do enjoy Trulieve’s ground flower day or when they have Afterglow for Mini Monday. Additionally, Surterra is packed full of deals ranging from BOGO and spend “X” dollars and you receive a free item. With that being said, the free item is always of quality value. All in all, Surterra is my go to for a medical dispensary. Their efficiency, optimization, and wonderful customer service is an A+ in my book! I am consistently loyal to Surterra. Besides that, what puts Surterra above all others is their customer service is second to none, The Budtenders at Surterra make me feel like I’m family, in a way we built a lovely rapport. Ashley and Shelby are awesome!10/10!⭐️ ⭐️⭐️⭐️⭐️
R.C. R.
1644531089
Manager incredibly rude and argumentative. I was so embarrassed. Employees are nice but have very limited knowledge. They do not take phone calls at all. Forgot part of my order so i had to return to get the rest. Wildly overpriced so the first time they give you 60% off. LOLThey do have limited offerings. Seem to always be out certian products. And dont carry and wont order inhaler delivery products.Manager is unable to adequately describe her products.I COULD NEVER RECOMMEND THIS COMPANY.
Marne D.
1642457773
I can't say enough about the staff! They are always so friendly, incredibly knowledgeable & helpful. I have about 3 dispensaries within a mile of my house but I drive 20 minutes to go to this one.
Jayme L.
1641131622
Staff is great. you wont have to wait a long time like you do at some other places around here. The staff is great. I really want to spotlight Becca. She does such an amazing job. She always points me in the right direction and I have never been disappointed with anything Becca has suggested. I would love to see Becca in management one day.
Bronmelodame
1640630565
So I have only gone here twice, I’ll be honest I’ve heard bad things about the quality here but I will always give something at least one shot. I used my first time discount on the live rosins, I will say completely inconsistent some were crumble, some were cured, some were fresh press. Also it was much darker I’m assuming they’re using 90U bags to press hash into live rosin…why? I have no idea….Too much plant matter and burns dark, but it was okay would never pay full price.Now I went back today and got some of the big smooth and animal Larry and these are both some of the best bud I’ve gotten at FL dispensaries so far. Cure is awesome, sticky and stinks! That’s a rarity in this market. The girls have always been super awesome and helpful, wish they could accept tips! This is my honest experience and review, don’t write off surterra cause of bad reviews, but maybe avoid the live rosin much better options.
Amber
1638406029
Jazmine and Hannah was very helpful and knowledgeable on all their products. All the things they recommended 👌 they was correct about. Will be returning for sure. They was laid back answered all my questions, they never once felt bothered with all my questions. Highly recommend these 2 ladies! Thanks again you two you made my night!! 💜💜💜
Jay W.
1638269456
Great place, with a great selection! The staff is nice, and very professional! Second time placed my order online while they were closed, got a text 15 minutes after they opened saying it was ready. Really like this place, and their products.
Amber A.
1637699840
I had the pleasure today of working with Hannah. She was very pleasant, prompt, and knowledgeable. Recommend the entire staff here. Wonderful team.
Valerie S.
1634483500
This was my first time to this center. Hannah helped me and she was wonderful...so helpful and explained all the different products that I had never been introduced before. Well definitely be visiting again...love their products. Thanks Hannah.
Jessica
1633651504
Great location, consultants are always attentive and nice! Ashlee took care of my order and got me in and out in less than five minutes. Products are quality and are worth the price.
Ryan S.
1630153173
I have had my card for 2 years so I have a pretty good idea of how these dispensarys work..... I purchased a couple of dabs a couple of months ago and one was empty and they did give me a replacement.... I was in yesterday and purchased 2 dabs and simply asked if I could peep inside to make sure its was there as I recently have been doing..... I explained the previous experience. The dark haired lady that was dispensing from the back room was asked and said very sharply and blunt. We can't do that. Against the law. You can look outside..... She was rude to me at front desk checking me in once. Pretty good deals but probably won't return.
Ryan V.
1629662351
My first visit was epic. Ashlee the guy were very helpful completely forgot the guys name. Both knew there products and I love the on point recommendations. I felt like I was not rushed even tho a new patient and customer I had a Lots of questions. On a very busy morning. Thanks for the help guys. Keep up the good work!
nicole D.
1624628734
My first experience ever with this whole process and my doctor certainly sent me to the right place. Every single person was knowledgeable, helpful, and very nice. V went out of his way to explain everything and answer every question I had, no matter how small. I felt comfortable and valued, and today I am pain free for the first time in a long time. Thank you so much.
Karina H.
1623006728
I look forward to my trips up here, the staff is always amazing and so helpful. Never been less than satisfied with all products purchased here. Just left a little bit ago, Vanessa, Vi and Shannon were awesome and helpful as always. Never going to another dispensary, I’ve found mine 🙂
David P.
1622081737
5/5! Surterra Wellness has become my go-to dispensary! They have the best staff like Allison, Shelby, and Monique especially. They make top notch products with a wide range to choose from. Honestly I don’t know why anyone in NPR would go anywhere else! Nobody has specials like Suterra. Check-em out you won’t be disappointed. Compassion and empathy is what you will find at Surterra!
Jayme L.
1620483734
Staff is great. you wont have to wait a long time lile you do at some other places around here. The staff is great. I really want to spotlight Tyler. He does such an amazing job. He always points me in the right direction and I have never been disappointed with anything Tyler has suggested. I would love to see Tyler in management one day.
Eddie R.
1618322741
My go to place as soon as I moved to Florida. Location is great close to me. Searched online first and during my search I came to the conclusion that they have the best prices. Higher thc in the flower. Always have stock and not long lines. Pick up is great and fast. Customer service is above and beyond! Thank you for being so welcoming. Really recommend.
Brandi C.
1618150229
New to the dispensary experience, Bree was So helpful and patient with all my questions! Great product and great prices! I highly recommend ✌️💖🤞
Alex N.
1616413666
If I could give this place zero stars I definitely would! I should’ve just trusted my gut instinct and turned around and walked out as soon as I walked in and felt the bad energy in the building. The product was absolutely nothing special, and not worth the prices paid. The girl who initially helped me was very unknowledgeable and very unhelpful with finding me new product. I even asked for recommendations on which product she prefers and she couldn’t even answer that. I understand that not everybody uses medical marijuana, but the employee should be at least knowledgeable about it. She just seems to know nothing. During my short visit, the girl who helped me was very rude and condescending to two other patients over the simplest of questions. Another patient saw what I saw an actually went up to another patient and he helped the patient more than the entire staff. Maybe it was just the day, but I’m definitely not impressed at all and I won’t be back to use my 20% off second time discount. Simply not worth it
Jillian H.
1616355494
I worked with Cara and Allison, and they were both so lovely and helpful. It was my first time and of all the dispensaries I’ve been too, this is this first one that has the feel of a true medical soothing experience. The vibe felt very relaxed and zen to me. Excited to try some new products and will definitely be back again! Thank you ladies for helping me find relief
Laurie B.
1614275315
A big thank you to Allie,Mike and Cara for awesome customer service. Allie C. greeted me with a friendly voice and introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊 Allie C and Breanne H thank you great job.
Darcey S.
1613316046
I have been to Surterra several times and the service has always been exceptional. Especially with Shelby, a young woman who goes out of her way to explain everything in a way that you can understand! Her attitude and knowledge of products are outstanding and I appreciate that she goes above and beyond to help her customers. The store is always clean and inviting and I will for sure be telling friends to shop with her!
Daniel W
1612797099
I have been in to this location 3 or 4 times. most of the time the employees are alright. There has been a 1 or 2 times the front desk employee was a bit abrasive, and 3 of the 4 at the counters have been sub par. Especially the tall young man (cant remember his name) He just didn't want to be at work apparently.The Exchange/Return Policy....well there is NONE. Most places have at least an exchange policy. Surterra did exchange a defective cartridge, but I tried Blue Zkittles? They claim 100% natural flavors, but it tastes like fake candy blueberry flavor. They wouldn't exchange, had 1 pull out of the cartridge. I wasn't looking for a handout or anything free, simply here take this gross thing I just paid $50 for, and please exchange for equal value. Really simple standard customer service practice. I bed the "General Manager" that wouldn't even come speak to a customer face to face. The response was to "Ask" about flavor next time. I'm sorry, I have NEVER not once tasted anything claiming to be "natural" to have a flavor this absurdly fake.
Crissy F
1612620002
First time at this dispensary, at the recommendation of my doctor due to their high number of ratio products. Beautiful space, very clean and open with friendly, patient staff. Michael answered all my questions and made some great recommendations. Purchased the 1:1 Infused Balm as well as the Serene 5:1 tincture, along with some prerolls - excellent products, wonderful relief. The balm really helped my back pain - more so than anything else I've tried. Thank you!
Chris P.
1612541567
Had a wonderful experience, Michael was very knowledgeable and informative about the medicine I had questions on and even offered other variations similar to the medicine I was looking at. Will refer on that experience alone.
Khonsu L.
1610920234
Chill vibe, clean place. Excellent for first time patients, or anyone. Allie was extremely knowledgeable in all the products and technical information, and was very warm/ engaging. Breanne had some good insight as well and was kind and professional. So staff, 10/10. Wide selection of products in stock, efficient systems. Overall would def recommend!
Dean H.
1610332182
As soon as I walked in I immediately felt welcome. Allison was really informative on my selection. I was in and out super fast, but still felt like I learned something new. I will be back in the future. They also had a nice selection of flower that really helped me sleep. Thank you Allison!
Marina S.
1609288616
Allison C was super helpful and super friendly. She was able to answer any questions I had. Thanks Allison, you're the best!
Daniel M.
1608008117
Surterra Wellness is a very clean friendly professional environment. The staff make you feel right at home and comfortable while offering amazing customer service. They know everything about the products so it's great really knowing what you're consuming and paying for!! They are always concerned about your well being and happiness. Not to mention a great selection of medicinal products! Out of all the dispensaries this one is the best!! Short wait time smiles and relief!!
Matt D.
1606579348
I got another product today that was underweight at 3.3 and the product was clearly minis as I've purchased them before and with this company and they sold me minis for price of regular flower. If this wasn't the second time I would forget about it but not only were they Minis it was light on the weight. You guys are better than that.
Oopsie D.
1604526912
They are so nice. They show empathy n care. Treats me like im a patient and are very helpful. I have bad panic attacks at other dispensaries. But here its always calming inside. It feels like ur a patient getting medication not a customer buying product. I am grateful
Dan J.
1603656891
I love this location; clean, nice staff and quick service. I was assisted by Monique who was very knowledgeable, friendly and kind. She has a good understanding of products, especially terpenes and their role in healing. I highly recommend...
Elaine L.
1602338658
I finally found help for my 24/7 entire body pain from arthritis and fibro in your product, Calm. HOWEVER, It has been almost 2 weeks since you have had it available. After asking and asking, I was told that, " Well, sometimes when we get it in, someone buys the entire shipment."Well, excuse me, what are the rest of us supposed to do? I also do not understand no more delivery, especially when people like me have really bad days and cannot get there...and you HAVE to get the product the same day you order it. This is not service.
Thomas M.
1602092788
The interior design and atmosphere was so welcoming. I didnt feel like cattle in a sorting pen, like other places around here. Allison C. Helped me today. She was amazing. Took time to explain the wellness line and answered all my questions. She was knowledgeable about all the products. Unfortunately Brooksville is closer to my home, but Surterra has a new client!
jaryel0 J.
1600190787
Excellent, fast , and they only count your THC when using the prescription, whereas every other place counts both THC and CBD eating up your prescription .
Laurie B.
1599000437
I placed my order on line for pickup. Received a text within fifteen minutes of placing my order.A big thank you to Allie,Mike and Cara for awesome customer service. Allie greeted me with a friendly voice and introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊
Kovah H.
1598044923
They have a good selection and sell quality product. Cara wasn't very nice but she also looked miserable. I know you have a mask on but at least try to sound like you're good at your job. Also pls pls lord get a drive thru.
Deborah L.
1596839746
The place is very well laid out with a spa like feel to it.The entire staff is very knowledgeable and friendly.Today i had the pleasure of being helped by a new girl Allie. She will do well. Very friendly and answered all my questions
James M.
1596835899
When i first went there, I was immediately greeted and helped by Allie. She's very knowledgeable and helps any way She Can. My second visit was just as nice. Melissa helped me and she was also pretty knowledgeable about the products. Very nice experience with them both. No wait time for me either time that I went. I am very happy that I found this place. A+
Karen V.
1595512685
Compromised my privacy by putting another persons order under my account with the same name. The Jimmy Buffet battery is a joke. Mine broke. Took it back and they exchanged it. The new one didn’t work and I took it back. They said it appears that it is fine. I said maybe I am doing it wrong but they weren’t able to watch me do it per laws. I had several people look and try and no one could get it to work. Now they are exchanging them for a known defect BUT they are not giving any $ back for the product that only fits the defective battery. Was told I just have to toss it all. So I have 5 different pods with no way to use them. They will give a free battery but must purchase the products. Thieves who do not stand behind their products
David C.
1595370373
First order from them. Great prices, super easy and efficient online order process, and even better customer service. I will not be going anywhere else after today. The New Port Richey staff was kind, caring and knowledgeable. Thank you guys .
jeanette L.
1593986984
Love Surterra! Ordered online, was literally inside the dispensary for no more than 10 minutes! And I got the text that my order was ready for pickup within an hour after placing it! Courteous, professional, helpful staff!
Craig P.
1592511287
The lady at the front desk demanded I show her paperwork for my service dog. I told her she isn't allowed to ask for paperwork and she got nasty with me. I will never go back to that establishment and I might file a complaint.
Brandi D.
1592259009
Shannon was just contacted my another rep in regards to a coupon code I was trying to use last night that was valid thru Sunday until 11:59 as stated on the coupon. After finding the products I wanted the coupon was no where to be found at 9 pm after several google searches. This person “refuses” to honor the coupon and lied and said the coupon had to be used before stores closed that day. Not great customer service. I just got my card and was excited to start trying products but will be shopping else where now
Cannabis I.
1586488418
I went in today to buy some flower. I bought some Jackie’s Girl and a couple pre rolls. The customer service was excellent. The flower quality was great. The buds were beautiful. I will definitely be going back. Check out my review on YouTube. Cannabis Inspector..
Gritty G.
1584469300
The staff here are helpful, nice and knowledgeable. One of the quickest wait times I have ever seen, consistently as well. The store is really nice and welcoming. This is a 5 star location all day.
cynthia S.
1583035872
It was my first time at a dispensary and I was nervous about it being shady looking or a very clinically cold. I am pleased to say that Surterra definitely was nowhere near what I feared. The staff were very knowledgeable about their products and did not try to over sell me. Great people,very relaxing atmosphere with a cool vibe. Thank you for exceeding my expectations. Cyn
Donna P.
1582043264
Surterra is awesome! After months of waiting and being treated badly at the other dispensary in NPR, I finally found a happy home. Plenty of parking, a warm welcome, friendly atmosphere, no waiting, no police/guard presence (thank goodness, made me feel like a criminal) and more importantly, product in stock at prices I can afford. Craig was fantastic, knowledgeable, and patient when explaining the ins and outs to me. I tried 3 different products and all of them were very good. No complaints at all! I highly (no pun intended) recommend Surterra for all your needs and I will be back for sure.Thank you again for all of your help,Donna & Carl
Christopher H.
1581789558
Friendly staff. Great concentrates. The (wax) butter is more like it is really tasty2/15/20Finally some whole flower with some cure time behind it.. still not a fan of your pre-rolls but great job with the whole bud . Keep it up and keep improving and you will own the flower market. Thanks Michael
Janie B.
1579324857
Very respectful. The young man that checked me out did a good job, listened to me and answered my questions. Good customer service, that's even helpful, is what makes the business. My cashier also showed me a place much closer to where I live and I appreciate that very much! Thank you!
Anna A.
1575856910
The first thing that appealed to me was ample parking! When we walked in, we were warmly greeted by Kat & Craig & asked if we needed to look around or if we knew ahead of time what we wanted. We knew what we wanted, so we told them and as we waited for our order to be filled, Kat asked if we wanted water... sure! Surterra is the only dispensary of the 3 we've visited to make such an offer. While she was busy fulfilling our order, Craig engaged us in engaging conversation. When our turn came, we were shown the product and asked if we had any questions. We then paid, offered a tip, were gently handed it back and asked to leave a review. We were impressed! As we were leaving, everyone waved & someone (I don't know who, but thank you!) held the door open for us. This is the second Surterra dispensary we've visited and both were warm, welcoming places with a positive energy. I can testify that the quality of products, prices and services rank them #1 on our list. Keep doing what you're doing!!!
musicm61
1551461506
Knowledge rules at this dispensory. Product displayed within the clean crisp lines that envelope the interior are well presented in their display. Never disappointed and always satisfied with the outcome. Dosit pens are great 200+ doses that dont dissipoint. Keep up the great service and product...please get crumble.
Kerry T.
1549159269
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can't enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it's another 25$. On another note, it's now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate. #peaceandlove #flmmjpatient
Heather D.
1549125340
Wonderful help, very informative and loving the products.
Kerry T.
1549116990
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can't enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it's another 25$. On another note, it's now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate.#peaceandlove #flmmjpatient
4218 U.S. Hwy 19
New Port Richey, FL 34652
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CLOSED
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
Everyday Deals and Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 4218 U.S. Hwy 19 in New Port Richey, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in New Port Richey does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in New Port Richey online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 506 reviews
Tara B.
1726498922
Love their ratio products, specifically the relief for pain in lozenges. Very friendly and informed staff with superior products. By far best loyalty program around.
Chris C.
1726074017
I was very impressed by Tara's knowledge of product and positive attitude. She really made my day. I think a promotion or raise would be appropriate for such a solid employee. I'll definitely be coming back.
Christopher H.
1726043358
I’ve been to a bunch of different dispensaries and I just always end up going to Surterra (especially the one on US-19 in Pasco Co, just north of SR 54) . I love the people that work there (especially Tara) because they are always outgoing and helpful with deciding which strains I want. There is a female manager/supervisor that I also think is awesome, but unfortunately I don’t know her name. I really like the option for the greenhouse flower, even though I still normally choose the premium. They always have some kind of deal going on during the week too. Just got a killer deal on an ounce of premium for $100! There may be one or two other places I sneak to every now and again, but Surterra is my main spot.
Lexi B.
1725753629
This is one of the best dispensaries I’ve ever been too. The employees have the BEST product knowledge no wait times and I leave with a smile every time. Highly recommended!!
William K.
1725293496
This is my first time visiting… When I walked into Surterra Wellness, I was immediately welcomed by two friendly staff members. They were super informative, taking the time to understand what I was looking for, they even showed me some of their top recommendations. Their knowledge of the products, along with their genuine willingness to help, made the experience easy and enjoyable. I never felt rushed or nervous, they guided me through their selection with care and patience. It’s clear that customer service is a priority here, and I left feeling happy about my purchase. Overall, a 10/10 experience! THANK YOUU
christopher P.
1719089189
Never have I had an issue in this place until today. Joe? Might have been her name. Pretty rude off the rip. I said I am picking up and order I put in from yesterday scheduled for today. She claims that feature is only available for delivery options. Which was not how it was presented on the website. The gentleman working with her was great, his customer service attitude kicked in well and was cool. However, Joe? Couldn't count the cash I handed, needed to count at least 3 times. While being impolite through my whole experience. Everyone else I have dealt with there was nice every time I went except this time. I wish the gentleman working with her had handled my business instead. She can learn a lot from him. Very disappointed and dissatisfied about my experience.
Austin H.
1717884066
Lexi was an absolute doll!! She helped me find all the best products, and was so super informative!! Def a stop to hit for great prices, quality product, and amazing customer service !! :))
Douglas B.
1717777921
Still my favorite spot in Pasco! The staff are 99% gonna be great, everybody can have a bad day once in awhile. Got 2 other dispensaries much closer to home but worth the extra time to hit Surterra instead! The only thing I hope to see is a little more of a selection of flower. Thanks guys!!
Sara S.
1717195412
This was my first visit to this dispensary and the woman taking my order became very annoyed by me asking questions about specific products or for recommendations for a specific product, as this was my first time shopping this line of products. Every other dispensary I have been too has taken the time ans care to answer my questions as they pertain to the management of my pain and anxiety. I don't think I'll be coming back here thanks to a very off putting vibe. Which is usually not the case for the dispensary crowd. SMH. Happy Friday
CJ M.
1716743566
Lexi provided amazing customer service. She helped guide my selections based on what my need are throught the day. Great variety of products as well.
JOE A.
1716132220
My second time at Surterra. Had an issue with my first purchase. Lexi was excellent! Friendly and knowledgeable. Highly recommend this dispensary. Will be back thanks to Lexi customer service.
Sean B.
1715307912
Hands down best place in Pasco to get a cartridge staff is always friendly helpful and humorous I like that guys keep up the good work
Mary F
1715099419
UPDATE: I did give them a second chance, when dealing with the blonde female associate my experience has been much better. The product quality is high and the sale prices are very good for the area. So yes, I will return! BUT some of the employees are kinda rude, still not a great vibe!Sadly I wasn't very impressed. First time customer. Not greeted at entry, was told current card was inactive, then when mgm assisted statement was redacted and then new customer discount was refused by associate, he then mansplained the ID issue and the first time customer discount away. Not sure if I will give them a second chance, the whole interaction sent me into a mild panic attack, it just wasn't a great vibe 🙁
Rebekah
1713631097
Would give 5 stars but after being loudly reprimanded for not standing in the right line and told rudely that I need to read the sign as if I'm a child(I can't see or walk as well from Diabetes thank you very much)...I don't know if will continue bringing my business here after 5 months of loyalty to Surterra.Happy 420
Mary F
1708364671
Sadly I wasn't very impressed. First time customer. Not greeted at entry, was told current card was inactive, then when mgm assisted statement was redacted and then new customer discount was refused by associate, he then mansplained the ID issue and the first time customer discount away. Not sure if I will give them a second chance, the whole interaction sent me into a mild panic attack, it just wasn't a great vibe 🙁
Terry B.
1707267002
I have been a previous customer and found the experience here to be only just transactional but that's usually okay because I know what I want. I was in today and saw a card on the counter about some thing called a dablicator and asked about it. I asked if it was similar to the distillate pen I had bought. The unfriendly woman at the counter just said no and gave no explanation of what it did. I was like okay and took my purchase and just walked out. Honestly, Surterra isn't my go to dispensary because of this very reason. I will probably be back but just if there's a decent sale.
walter H.
1704993000
After 55 years of smoking, I finally had to go the legal route. My first visit to the dispensary was awesome, I’m a chronic pain patient so, I was interested in something for relief as well. Brett was great, he explained my options and recommended a certain product, so far so good. Thanks Brett, look forward to seeing you soon! I was also impressed with his knowledge of my generation’s music ✌️💙😎
Donna O.
1703363958
They are great. Quick efficient, friendly. Good products, no pricier than any place else. And they have the best loyalty deal out of anybody. New Port Richey store
Thomas F.
1702773135
The staff was extremely helpful prices are very competitive and the flower that I purchased is excellent will definitely be coming back! Thank you for everything you have done for me I appreciate it greatly the 60 percent off helped me greatly!
Alycia E.
1702058121
My absolute favorite dispensary hands down! There's hardly ever a wait and even if there is, it's just a couple minutes. The staff are friendly, helpful and knowledgeable. Always great deals on my two favorites, vapes and flower; among other things.
Ian “Izzy” M.
1702009357
First time being a customer and I have to say I'm impressed. I have seen and know legal growers in other states and have seen some of their work but you guys took care of me today... Cyber Monday and The only issue was not having one strain of live resin I wanted, but the paper woman who helped me was very kind and offered something similar. Saved half on the order. And twice as good as the competition and at least twice as friendly. Thanks ladies. ✌🏼💜🙏🏼✨
Andrew M.
1700833088
Customer service is excellent, usually no wait time unlike any other dispos. Excellent flower and concentrates!
Chaz S.
1700240468
I’m rating a 2 because your app is straight garbage. It’s so confusing and really hard to navigate. It has me logged in and has all my information saved but it requires me to login for who knows what reason only to tell me it was wrong then sent me to some dumb Jane site to change it. Then you’re stuck there for who knows what reason. It should immediately send you back to the Surterra app not leave you on the Jane site. It wouldn’t accept my new password or the next password i tried and then accepted some dumb really obnoxious one. Then all the items I had added before the issue with my password was gone. Had to add items again. Checking out on the app is straight dookie as well. Get good man. It’s 2023 the lord of our savior and you can’t be bothered to have a decent running app and website.I’ve had a medical card since 2017 and this has to be one of the worst designed medical marijuana apps I’ve ever seen.
Cailin N.
1698071182
Such a nice place!! I went in my first time today and Ashley was so helpful!! It’s a cute little place, nice and homey when you walk in 🙂
Jon G.
1697931280
April and Shanna, they are BEYOND sweethearts! Their customer service skills are superb. I just had the most horrible day today, and they helped me find the medication that would be beneficial to my depression. I will ONLY be spending money at this dispensary from here on out. I love you guys so much! Thank you for being kind to my Emotional Support Animal too when I bring her in (she's a kitty lol)With Much Love,JONNY
Anarchist 8.
1695158741
I used think this was one of the best dispensaries in the area, but with garbage I just bought from here today I don’t think I will be returning. Dry, no aroma, heavy smoke… I have bought better product from the black market in the late 90’s early 2000’s in a total prohibition state. Just wow. Apparently once a dispensary gets a foot hold in an area they quit caring about quality.
Abby
1691983415
Literally the best dispensary ever! 🔥 The staff are super friendly and helpful. I’m in and out in less than 5 minutes truly amazing. There’s always a deal 7g for $35 and 3.5g for $15 these prices can’t be beat. I can afford my pain relievers and that’s really important for me.
Random G.
1690671137
Surterra is a quant location with a wide variety of options. FromFlower, shoulder cream, and even offer edibles.I'd only watch out for Zack. He'll use up your discounts without asking you if you want to use them or not. Which isn't cool and he should be reminded to ask customers if THEY WANT TO use THIER discounts or not. It's not up to Zack to dictate.Pretty passed he used my 40% discounts on two items I did not want to use it on.
Betsy J.
1686350254
I ADORE THIS LOCATION!!! A very unique and diverse staff that is both knowledgeable and highly empathic that represent products which meet the highest standards (pun intended) for even the most discerning of consumers! The heart of the awesomeness here however is the STAFF! You will meet some of the BEST people in the business working here! Always ready and willing to help, advise and relate; they make every visit here seem extra special!
Nick R.
1686085182
Awesome place, amazing staff! Especially after trying a few of the other spots in the area, I am so lucky to have this place so close to home. They always have current menus and prices right on the counter, the interior is nice and clean with comfy waiting room chairs, everything is very pro.
Todd D.
1683920843
Definitely can’t recommend this place enough! Not only are they super friendly and knowledgeable but they are reasonable priced and offer great deals especially for new patients! I’ve been to all the dispensaries in the area from trulieve to jungle boys and this place has by far the some of the best flower I’ve seen or tried, great nugs, amazing nose and super smooth inhale. Thanks to Shannon for all the amazing help!
Zach
1683550774
Manager denied my 40% off everything coupon for no reason. Glad I didn't drop the money I was planning to drop here avoid places that dont honor their own deals. Also customer service will tell you they will get back to you and ghost you.
Drew M.
1678035299
What a great experience from start to finish! Didn't wait more than 5min to be helped. Everything was in stock! Shanna was wonderful. Very down to earth. Answered all questions I had and had me out the door $230+ order in minutes. This experience blew me away. Just the wow factor when I was leaving made me stop and put this review in. Don't sleep on Surtera.
Rob P.
1674514044
Great staff, store, and medicine. Best in my area for sure. Best customer service at this location hands down NPR Surterra. I'm my many visits only 1 problem with a product one time and the manager Shannon really helped me out, I greatly appreciated that because we work hard to pay for our medicine and sometimes mistakes will happen and she clearly saw that and took great care of me as they all do. As a regular they will sure keep my business for many years. Great store awesome staff keep up the great work. Rob.
Icy D.
1672582192
Great products, staff was amazing. I ordered online and went in and order was ready. The girls that were behind the counter were very helpful. this will be the place I go from now on.
Kevin B.
1671599940
I just got my medical marijuana referral and went here as my first place. The staff were incredibly friendly and knowledgeable. They helped me navigate easily as a first time shopper and gave recommendations on what they thought would help for my needs. I’m currently testing out the first recommendation and it is spot on for what it was meant to relieve. I highly recommend trying here if you are new and want an easy first purchase and you are anxious about the process, the people working here will make it an easy stress free process.
Stephanie C.
1667322939
The people who work here are very informative. I have SLE lupus and the full spectrum cartridges work amazing for me it helps more than anything I've tried for the inflammation I will continue to go out of my way whenever I can to visit this place their products maybe a little more money but also they are a lot better you definitely get what you're paying for and their loyalty program never seems to disappoint so if you have a chance visit to Tara wellness so you can see what I see
James H.
1666315240
***Update***Suttera made it mostly right. They called and apologized. Although they couldn't redeliver in a timely fashion they gave me a nice creditI'm angry with Suterra Wellness tonight. I had covid in my house this week so I choose to do the right thing and have my product delivered. The delivery guy came on time but was unable to accept a debit card as payment even though their website gave me the option to pay by debit.I called there support line and asked them to make it right. They wouldn't. They wouldn't redeliver later in the day, after I had time to got out and get cash (A payment method they accepted). 5 days later was the soonest they would redeliver. Instead they suggested I come into the store to pick it up even though I just told them I had been exposed to covid.I'm not mad at the delivery guy or the staff at my local dispensary. They've always done a great job. I'm mad at the company and there unwillingness to help.
Shane S.
1666292908
I done a pick up order online. Went and checked in everything was good. Had three people walk in behind me were all walk ins. They called them to the counter when I was the last to be helped. I inquired about it but was brushed off. I guess walk in is the best and fastest. The guy in the front when I was checking out saying he's biting his tongue.I have had quite a few bad experiences with this store nothing like being treated more like an inconvenience than a customer. I let it go a lot cause you have good flower, but I am now willing to give up the good flower for Good customer service.I'm going back to my other dispensary. They treat you like you're human. Even the drive to Largo Surterra is better they are friendly. So long Surterra welcome back MUV. Good luck with your horrible customer service.
Kenny R.
1661531989
Was really excited to go in as a new patient. Drove all the way down from North Hudson to check the place out. When I walked in there was nobody at the desk so I just stood there, was never greeted and had no idea what I was supposed to do. I was finally called over to a different counter and the lady right off the bat was not friendly and had no customer service skills. As a new patient I had quite a few questions and everything was answered with a snarky attitude as if I was inconveniencing her. After about 2 minutes of her treating me poorly I asked for my license back and walked out, as I was leaving the other gentleman working there sarcastically said I hope your day gets better, as if I was in a bad mood or something. Very disappointing complete opposite experience of every other dispensary I have ever been to. I did complain with corporate and the ladies I spoke with in headquarters were very friendly and helpful, but I will not be going back.
L T
1659105300
This place is awesome!! Everyone is very knowledgeable, helpful, and super nice. And they are quick to get your orders done. Thank you to all the staff, you are amazing!!
michelle W.
1658540189
Went in for my first visit, I should have been using this dispensary sooner. Great experience, absolutely loved David!! Ren and Shelby were great as well. Love the packaging, much easier to open than others. Also, please try the topical balm, it’s by far the best I’ve ever used. I’ve got a sore neck, and this stuff is BenGay on steroids. Thank you David and everyone else for a great experience, I’ll be back for sure.
Layne D.
1656945686
First time coming in and the crew made me instantly felt welcome even tho I came in last minute they still assisted me and went into better detail then other dispensary's, Hannah, David, and Mana all made my day with how friendly and consistent they kept the service, there wasn't much of a wait time, I would recommend this place to anyone dipping their toes in and need a good direction to help start looking for medicine and what the proper doses are and how to find a product that caters to your needs
Lisa S.
1656473117
I walked in and this was my 2nd visit, this time my boyfriend came inside to wait as it was HOT!! We Were acknowledged and greeted pleasantly by David - who quickly escorted me to the counter to work with Brett - he was so very knowledgeable and not a high pressure salesman, in a nice way. He stayed with me mentally , He worked quickly and had patience I jumped around quite a bit trying to find the right products and on a budget. He was sensitive when I shared my needs and focused in on the right treatment. He even gave my boyfriend a cold water while he was waiting! After we finished it was time to wait for packaging to call on me. Shannon packed it all up before I could even sit back down!! She came out with a great smile and a neatly packed bag , and we all thanked each other and said we’d see them soon!!!
wind F.
1656003433
WOW! Don't come here unless you enjoy getting verbally abused by the manager and staff! Horrible worst experience ever at a Surterra! The staff yelled at my husband when he came out of Bathroom to get in front of store same timeAvery elderly senior citizen came in with his wife, Manager asked if she was his caregiver said NO told her to get to front of store poor lady walked out! She then berated poor elderly man.Brooksvi is so nice spa vibe and nice friendly good vibe people!
Brooklyn
1655393111
Heard the flower got better so decided to give them a try. Nobody was in the lobby to greet which was odd. It was pretty empty today...the manager popped out from the back and called me over. She honestly has no customer service skills. Very rude and cold...the worker next to me seemed great. I'm not sure if I'll be coming back tbh. Did spend a good amount of money today there...I expected a better experience tbh.
sc00bybrew
1654982942
Had a great experience. All the people working there were very helpful, thanks Jeffrey David Brett Shannon Ashley
Elizabeth
1652225977
My favorite place to visit! Vinny, David and Hannah are always super sweet! I've never had a bad experience here at Surterra. And I can't forget I love my surfin too! ☺️
Tabitha M.
1652031951
The staff here is amazing always a pleasure and always working hard to get our orders done and they always seem to get them done so quickly. Working hard on this Mother's Day I wanna thank Vinny, Ashlee, Jeff and Ren. And I have to give 19 star's to Vinny he has always been so very helpful and knowledgeable of their products not to mention his kindness. Very patient when a newby comes in he's one of the reasons I continue to keep coming back to this particular store. Thank you Vinny
Emylee B.
1651617098
Thank you so much Manda for helping me today and bringing such great energy to the store! Also I can't remember if her name is Sharon or Shannon but she was absolutely wonderful and made sure to get me the best deal! Love them and the products. 💜
Deanna
1650804983
This place is pretty good for products and service. But lately since they've been out of the Serene theregels I've had to look else where for something similar. Those gels specifically helped with a wide array of problems and I'm sure they helped other people.The customers understand they were on hold for a while because of the state, but now? Why every theragel except the ones we buy?I would like to go back but there is nothing else I buy there. 😔Any chance they will be back in stock for us?
Kyle S.
1650585235
David S. was the most professional, pleasant employee I have ever worked with and I have been in customer service/sales for 16 years. I will be telling others and taking the half hour drive here!! Promote and pay David S.immediately!!
Amber A.
1648765174
Ren and David have been nothing but incredible each time I've gotten them. I never even knew about the point system or anything before them! Extremely friendly, knowledgeable, and they actually seem to care!
Ryan C.
1648651757
Extremely helpful and very considerate of the patients well being couldn’t ask for a better staff and the general manger Is very patient and caring highly recommend visiting this location
DOMINICK M.
1648582460
I placed my order online after close on 03/28/2022, and it was confirmed after open on 03/29/2022. I went up their to pick up the order and asked for the deal of 40% off that is going on today 03/29/2022. He says “No, you placed it yesterday!” I asked for the $60 of $180 deal from yesterday, he says “No it’s full price!”, and Refused to apply the discount from either day. He refused to just cancel the online order and ring it up as a walk in. No, he just wanted me to pay full price or leave.I’ve shopped their twice since I’ve had my card, never ever again. Completely wasted my time, and my gas. Trulieve, MUV, Sunnyside, and Grow Healthy will continue to get my business. I will be making a report to the Department of Health, Corporate, and the BBB. This whole location needs new management and employees, ghost town for a reason.
Eric James K.
1648309980
I love Surterra! I appreciate Hannah, Shannon, Vincent, Shelby, and Ashlee for their kindess and abilities to help me. Definitely love the family feeling they have every time i go
Donna M.
1648128209
I've tried the other places in the area for my medical needs but none of them compare to Surterra. The staff here is fabulous!! Ren takes time with you to make sure your getting what you need. They know there products and are patient, kind, helpful explaining the product amount & way to use them. I want to Thank you all of you making me feel relaxed, comfortable, and confident in all of you & the products you offer.
brianna M.
1647037546
Overall an amazing experience at the new port richey location. Vinny went above and beyond in answering every question and making my experience a great one. He has a positive attitude and a friendly personality. 10/10 will be back
Angel C
1646417004
Great customer support and products. Very knowledgeable on their products.
Jared P.
1645391586
As a frequent flyer at dispensaries around the West Pasco area, I will have to say without a doubt Surterra is number one! Why’s that you may ask? I will admit, I do enjoy Trulieve’s ground flower day or when they have Afterglow for Mini Monday. Additionally, Surterra is packed full of deals ranging from BOGO and spend “X” dollars and you receive a free item. With that being said, the free item is always of quality value. All in all, Surterra is my go to for a medical dispensary. Their efficiency, optimization, and wonderful customer service is an A+ in my book! I am consistently loyal to Surterra. Besides that, what puts Surterra above all others is their customer service is second to none, The Budtenders at Surterra make me feel like I’m family, in a way we built a lovely rapport. Ashley and Shelby are awesome!10/10!⭐️ ⭐️⭐️⭐️⭐️
R.C. R.
1644531089
Manager incredibly rude and argumentative. I was so embarrassed. Employees are nice but have very limited knowledge. They do not take phone calls at all. Forgot part of my order so i had to return to get the rest. Wildly overpriced so the first time they give you 60% off. LOLThey do have limited offerings. Seem to always be out certian products. And dont carry and wont order inhaler delivery products.Manager is unable to adequately describe her products.I COULD NEVER RECOMMEND THIS COMPANY.
Marne D.
1642457773
I can't say enough about the staff! They are always so friendly, incredibly knowledgeable & helpful. I have about 3 dispensaries within a mile of my house but I drive 20 minutes to go to this one.
Jayme L.
1641131622
Staff is great. you wont have to wait a long time like you do at some other places around here. The staff is great. I really want to spotlight Becca. She does such an amazing job. She always points me in the right direction and I have never been disappointed with anything Becca has suggested. I would love to see Becca in management one day.
Bronmelodame
1640630565
So I have only gone here twice, I’ll be honest I’ve heard bad things about the quality here but I will always give something at least one shot. I used my first time discount on the live rosins, I will say completely inconsistent some were crumble, some were cured, some were fresh press. Also it was much darker I’m assuming they’re using 90U bags to press hash into live rosin…why? I have no idea….Too much plant matter and burns dark, but it was okay would never pay full price.Now I went back today and got some of the big smooth and animal Larry and these are both some of the best bud I’ve gotten at FL dispensaries so far. Cure is awesome, sticky and stinks! That’s a rarity in this market. The girls have always been super awesome and helpful, wish they could accept tips! This is my honest experience and review, don’t write off surterra cause of bad reviews, but maybe avoid the live rosin much better options.
Amber
1638406029
Jazmine and Hannah was very helpful and knowledgeable on all their products. All the things they recommended 👌 they was correct about. Will be returning for sure. They was laid back answered all my questions, they never once felt bothered with all my questions. Highly recommend these 2 ladies! Thanks again you two you made my night!! 💜💜💜
Jay W.
1638269456
Great place, with a great selection! The staff is nice, and very professional! Second time placed my order online while they were closed, got a text 15 minutes after they opened saying it was ready. Really like this place, and their products.
Amber A.
1637699840
I had the pleasure today of working with Hannah. She was very pleasant, prompt, and knowledgeable. Recommend the entire staff here. Wonderful team.
Valerie S.
1634483500
This was my first time to this center. Hannah helped me and she was wonderful...so helpful and explained all the different products that I had never been introduced before. Well definitely be visiting again...love their products. Thanks Hannah.
Jessica
1633651504
Great location, consultants are always attentive and nice! Ashlee took care of my order and got me in and out in less than five minutes. Products are quality and are worth the price.
Ryan S.
1630153173
I have had my card for 2 years so I have a pretty good idea of how these dispensarys work..... I purchased a couple of dabs a couple of months ago and one was empty and they did give me a replacement.... I was in yesterday and purchased 2 dabs and simply asked if I could peep inside to make sure its was there as I recently have been doing..... I explained the previous experience. The dark haired lady that was dispensing from the back room was asked and said very sharply and blunt. We can't do that. Against the law. You can look outside..... She was rude to me at front desk checking me in once. Pretty good deals but probably won't return.
Ryan V.
1629662351
My first visit was epic. Ashlee the guy were very helpful completely forgot the guys name. Both knew there products and I love the on point recommendations. I felt like I was not rushed even tho a new patient and customer I had a Lots of questions. On a very busy morning. Thanks for the help guys. Keep up the good work!
nicole D.
1624628734
My first experience ever with this whole process and my doctor certainly sent me to the right place. Every single person was knowledgeable, helpful, and very nice. V went out of his way to explain everything and answer every question I had, no matter how small. I felt comfortable and valued, and today I am pain free for the first time in a long time. Thank you so much.
Karina H.
1623006728
I look forward to my trips up here, the staff is always amazing and so helpful. Never been less than satisfied with all products purchased here. Just left a little bit ago, Vanessa, Vi and Shannon were awesome and helpful as always. Never going to another dispensary, I’ve found mine 🙂
David P.
1622081737
5/5! Surterra Wellness has become my go-to dispensary! They have the best staff like Allison, Shelby, and Monique especially. They make top notch products with a wide range to choose from. Honestly I don’t know why anyone in NPR would go anywhere else! Nobody has specials like Suterra. Check-em out you won’t be disappointed. Compassion and empathy is what you will find at Surterra!
Jayme L.
1620483734
Staff is great. you wont have to wait a long time lile you do at some other places around here. The staff is great. I really want to spotlight Tyler. He does such an amazing job. He always points me in the right direction and I have never been disappointed with anything Tyler has suggested. I would love to see Tyler in management one day.
Eddie R.
1618322741
My go to place as soon as I moved to Florida. Location is great close to me. Searched online first and during my search I came to the conclusion that they have the best prices. Higher thc in the flower. Always have stock and not long lines. Pick up is great and fast. Customer service is above and beyond! Thank you for being so welcoming. Really recommend.
Brandi C.
1618150229
New to the dispensary experience, Bree was So helpful and patient with all my questions! Great product and great prices! I highly recommend ✌️💖🤞
Alex N.
1616413666
If I could give this place zero stars I definitely would! I should’ve just trusted my gut instinct and turned around and walked out as soon as I walked in and felt the bad energy in the building. The product was absolutely nothing special, and not worth the prices paid. The girl who initially helped me was very unknowledgeable and very unhelpful with finding me new product. I even asked for recommendations on which product she prefers and she couldn’t even answer that. I understand that not everybody uses medical marijuana, but the employee should be at least knowledgeable about it. She just seems to know nothing. During my short visit, the girl who helped me was very rude and condescending to two other patients over the simplest of questions. Another patient saw what I saw an actually went up to another patient and he helped the patient more than the entire staff. Maybe it was just the day, but I’m definitely not impressed at all and I won’t be back to use my 20% off second time discount. Simply not worth it
Jillian H.
1616355494
I worked with Cara and Allison, and they were both so lovely and helpful. It was my first time and of all the dispensaries I’ve been too, this is this first one that has the feel of a true medical soothing experience. The vibe felt very relaxed and zen to me. Excited to try some new products and will definitely be back again! Thank you ladies for helping me find relief
Laurie B.
1614275315
A big thank you to Allie,Mike and Cara for awesome customer service. Allie C. greeted me with a friendly voice and introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊 Allie C and Breanne H thank you great job.
Darcey S.
1613316046
I have been to Surterra several times and the service has always been exceptional. Especially with Shelby, a young woman who goes out of her way to explain everything in a way that you can understand! Her attitude and knowledge of products are outstanding and I appreciate that she goes above and beyond to help her customers. The store is always clean and inviting and I will for sure be telling friends to shop with her!
Daniel W
1612797099
I have been in to this location 3 or 4 times. most of the time the employees are alright. There has been a 1 or 2 times the front desk employee was a bit abrasive, and 3 of the 4 at the counters have been sub par. Especially the tall young man (cant remember his name) He just didn't want to be at work apparently.The Exchange/Return Policy....well there is NONE. Most places have at least an exchange policy. Surterra did exchange a defective cartridge, but I tried Blue Zkittles? They claim 100% natural flavors, but it tastes like fake candy blueberry flavor. They wouldn't exchange, had 1 pull out of the cartridge. I wasn't looking for a handout or anything free, simply here take this gross thing I just paid $50 for, and please exchange for equal value. Really simple standard customer service practice. I bed the "General Manager" that wouldn't even come speak to a customer face to face. The response was to "Ask" about flavor next time. I'm sorry, I have NEVER not once tasted anything claiming to be "natural" to have a flavor this absurdly fake.
Crissy F
1612620002
First time at this dispensary, at the recommendation of my doctor due to their high number of ratio products. Beautiful space, very clean and open with friendly, patient staff. Michael answered all my questions and made some great recommendations. Purchased the 1:1 Infused Balm as well as the Serene 5:1 tincture, along with some prerolls - excellent products, wonderful relief. The balm really helped my back pain - more so than anything else I've tried. Thank you!
Chris P.
1612541567
Had a wonderful experience, Michael was very knowledgeable and informative about the medicine I had questions on and even offered other variations similar to the medicine I was looking at. Will refer on that experience alone.
Khonsu L.
1610920234
Chill vibe, clean place. Excellent for first time patients, or anyone. Allie was extremely knowledgeable in all the products and technical information, and was very warm/ engaging. Breanne had some good insight as well and was kind and professional. So staff, 10/10. Wide selection of products in stock, efficient systems. Overall would def recommend!
Dean H.
1610332182
As soon as I walked in I immediately felt welcome. Allison was really informative on my selection. I was in and out super fast, but still felt like I learned something new. I will be back in the future. They also had a nice selection of flower that really helped me sleep. Thank you Allison!
Marina S.
1609288616
Allison C was super helpful and super friendly. She was able to answer any questions I had. Thanks Allison, you're the best!
Daniel M.
1608008117
Surterra Wellness is a very clean friendly professional environment. The staff make you feel right at home and comfortable while offering amazing customer service. They know everything about the products so it's great really knowing what you're consuming and paying for!! They are always concerned about your well being and happiness. Not to mention a great selection of medicinal products! Out of all the dispensaries this one is the best!! Short wait time smiles and relief!!
Matt D.
1606579348
I got another product today that was underweight at 3.3 and the product was clearly minis as I've purchased them before and with this company and they sold me minis for price of regular flower. If this wasn't the second time I would forget about it but not only were they Minis it was light on the weight. You guys are better than that.
Oopsie D.
1604526912
They are so nice. They show empathy n care. Treats me like im a patient and are very helpful. I have bad panic attacks at other dispensaries. But here its always calming inside. It feels like ur a patient getting medication not a customer buying product. I am grateful
Dan J.
1603656891
I love this location; clean, nice staff and quick service. I was assisted by Monique who was very knowledgeable, friendly and kind. She has a good understanding of products, especially terpenes and their role in healing. I highly recommend...
Elaine L.
1602338658
I finally found help for my 24/7 entire body pain from arthritis and fibro in your product, Calm. HOWEVER, It has been almost 2 weeks since you have had it available. After asking and asking, I was told that, " Well, sometimes when we get it in, someone buys the entire shipment."Well, excuse me, what are the rest of us supposed to do? I also do not understand no more delivery, especially when people like me have really bad days and cannot get there...and you HAVE to get the product the same day you order it. This is not service.
Thomas M.
1602092788
The interior design and atmosphere was so welcoming. I didnt feel like cattle in a sorting pen, like other places around here. Allison C. Helped me today. She was amazing. Took time to explain the wellness line and answered all my questions. She was knowledgeable about all the products. Unfortunately Brooksville is closer to my home, but Surterra has a new client!
jaryel0 J.
1600190787
Excellent, fast , and they only count your THC when using the prescription, whereas every other place counts both THC and CBD eating up your prescription .
Laurie B.
1599000437
I placed my order on line for pickup. Received a text within fifteen minutes of placing my order.A big thank you to Allie,Mike and Cara for awesome customer service. Allie greeted me with a friendly voice and introduction. She then introduced me to Mike and Cara to complete my order. I was in and out the door within 5 minutes. Friendly, knowledgeable and efficient employees. Plus I got a discount for being a new patient. 😊
Kovah H.
1598044923
They have a good selection and sell quality product. Cara wasn't very nice but she also looked miserable. I know you have a mask on but at least try to sound like you're good at your job. Also pls pls lord get a drive thru.
Deborah L.
1596839746
The place is very well laid out with a spa like feel to it.The entire staff is very knowledgeable and friendly.Today i had the pleasure of being helped by a new girl Allie. She will do well. Very friendly and answered all my questions
James M.
1596835899
When i first went there, I was immediately greeted and helped by Allie. She's very knowledgeable and helps any way She Can. My second visit was just as nice. Melissa helped me and she was also pretty knowledgeable about the products. Very nice experience with them both. No wait time for me either time that I went. I am very happy that I found this place. A+
Karen V.
1595512685
Compromised my privacy by putting another persons order under my account with the same name. The Jimmy Buffet battery is a joke. Mine broke. Took it back and they exchanged it. The new one didn’t work and I took it back. They said it appears that it is fine. I said maybe I am doing it wrong but they weren’t able to watch me do it per laws. I had several people look and try and no one could get it to work. Now they are exchanging them for a known defect BUT they are not giving any $ back for the product that only fits the defective battery. Was told I just have to toss it all. So I have 5 different pods with no way to use them. They will give a free battery but must purchase the products. Thieves who do not stand behind their products
David C.
1595370373
First order from them. Great prices, super easy and efficient online order process, and even better customer service. I will not be going anywhere else after today. The New Port Richey staff was kind, caring and knowledgeable. Thank you guys .
jeanette L.
1593986984
Love Surterra! Ordered online, was literally inside the dispensary for no more than 10 minutes! And I got the text that my order was ready for pickup within an hour after placing it! Courteous, professional, helpful staff!
Craig P.
1592511287
The lady at the front desk demanded I show her paperwork for my service dog. I told her she isn't allowed to ask for paperwork and she got nasty with me. I will never go back to that establishment and I might file a complaint.
Brandi D.
1592259009
Shannon was just contacted my another rep in regards to a coupon code I was trying to use last night that was valid thru Sunday until 11:59 as stated on the coupon. After finding the products I wanted the coupon was no where to be found at 9 pm after several google searches. This person “refuses” to honor the coupon and lied and said the coupon had to be used before stores closed that day. Not great customer service. I just got my card and was excited to start trying products but will be shopping else where now
Cannabis I.
1586488418
I went in today to buy some flower. I bought some Jackie’s Girl and a couple pre rolls. The customer service was excellent. The flower quality was great. The buds were beautiful. I will definitely be going back. Check out my review on YouTube. Cannabis Inspector..
Gritty G.
1584469300
The staff here are helpful, nice and knowledgeable. One of the quickest wait times I have ever seen, consistently as well. The store is really nice and welcoming. This is a 5 star location all day.
cynthia S.
1583035872
It was my first time at a dispensary and I was nervous about it being shady looking or a very clinically cold. I am pleased to say that Surterra definitely was nowhere near what I feared. The staff were very knowledgeable about their products and did not try to over sell me. Great people,very relaxing atmosphere with a cool vibe. Thank you for exceeding my expectations. Cyn
Donna P.
1582043264
Surterra is awesome! After months of waiting and being treated badly at the other dispensary in NPR, I finally found a happy home. Plenty of parking, a warm welcome, friendly atmosphere, no waiting, no police/guard presence (thank goodness, made me feel like a criminal) and more importantly, product in stock at prices I can afford. Craig was fantastic, knowledgeable, and patient when explaining the ins and outs to me. I tried 3 different products and all of them were very good. No complaints at all! I highly (no pun intended) recommend Surterra for all your needs and I will be back for sure.Thank you again for all of your help,Donna & Carl
Christopher H.
1581789558
Friendly staff. Great concentrates. The (wax) butter is more like it is really tasty2/15/20Finally some whole flower with some cure time behind it.. still not a fan of your pre-rolls but great job with the whole bud . Keep it up and keep improving and you will own the flower market. Thanks Michael
Janie B.
1579324857
Very respectful. The young man that checked me out did a good job, listened to me and answered my questions. Good customer service, that's even helpful, is what makes the business. My cashier also showed me a place much closer to where I live and I appreciate that very much! Thank you!
Anna A.
1575856910
The first thing that appealed to me was ample parking! When we walked in, we were warmly greeted by Kat & Craig & asked if we needed to look around or if we knew ahead of time what we wanted. We knew what we wanted, so we told them and as we waited for our order to be filled, Kat asked if we wanted water... sure! Surterra is the only dispensary of the 3 we've visited to make such an offer. While she was busy fulfilling our order, Craig engaged us in engaging conversation. When our turn came, we were shown the product and asked if we had any questions. We then paid, offered a tip, were gently handed it back and asked to leave a review. We were impressed! As we were leaving, everyone waved & someone (I don't know who, but thank you!) held the door open for us. This is the second Surterra dispensary we've visited and both were warm, welcoming places with a positive energy. I can testify that the quality of products, prices and services rank them #1 on our list. Keep doing what you're doing!!!
musicm61
1551461506
Knowledge rules at this dispensory. Product displayed within the clean crisp lines that envelope the interior are well presented in their display. Never disappointed and always satisfied with the outcome. Dosit pens are great 200+ doses that dont dissipoint. Keep up the great service and product...please get crumble.
Kerry T.
1549159269
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can't enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it's another 25$. On another note, it's now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate. #peaceandlove #flmmjpatient
Heather D.
1549125340
Wonderful help, very informative and loving the products.
Kerry T.
1549116990
Michael was amazing 🙂 store is nice, new, clean and inviting. I purchased several items to try and also so I could get my $75 off 1st time patient. (Must purchase 150+) I am happy with the quality of both the zen and relax pm but disappointed that I can't enjoy my tillamook strawberry or black jack due to need for yet another device for it to smoke, It works 1 out of 4 hits so I will have to get one. You would think the battery would be a gift with purchase but nope it's another 25$. On another note, it's now the next day and I must say the RelaxPM is 🔥 I slept like a rock so I will be getting more of it in the mini vape and distillate.#peaceandlove #flmmjpatient
