Surterra Dispensary in Ocala, FL

Surterra Wellness
4.5
Based on 386 reviews
Lisa K.
Lisa K.
1725989629
The manager Chris has always treat me with kindness! He the reasons I only shop here!And Sami & Nicolette!! THEY ARE AMAZING PEOPLE!!They answer your questions, and are very informative!!!
Jordan K.
Jordan K.
1725643299
Great store! Always quick and the products work well and are affordable. There's usually a large discount on a specific type of product every day so check the website often. The staff is knowledgeable and friendly too! John has been a fount of information and has helped me numerous times since I've began shopping here. Whether you're a brand new or long time patient, these people will happily answer your questions and guide you through the process. Even though my trips here are quick, I always look forward to them.
Christian L.
Christian L.
1724613977
I’ve come in a couple times John has been the one to help me, he’s been kind and fast. Don’t always have time to wait around. Thanks for making the purchase fast and smooth
Landon W.
Landon W.
1721905148
Was overcharged on my first order.The manager refused to make the purchase price match the advertised price. The manager claims her "product," which is actually naturally growing medicine, is worth 10 times more than what I paid because it was on sale. But "the product" I bought is medicine so it should not go on sale like beer. Product itself, i would compare to what you would get at a rave, unsealed, unknown content, unknown workers handling my medicine, which could have adulterated by the manager who you can not trust. The manager said it's okay to rip me off a little bit since she was saving me so much money. I paid a hundred and eighty dollars per gram "on sale" for mints that resemble counterfeit ecstasy pills. She explained that was over five hundred dollars worth of product. She asked what was wrong with me after ripping me off, so she is clearly an antisocial female. The manager is in the budtender to psychiatrist program at the local community college and she could not resolve my issue. The mints cause extreme heartburn and they should have antacid in them or even easier leave the terpenes out, edibles and oral products are not indica or sativa and they should not have terpenes in them. Terpene actually do nothing in edibles but cause heartburn. Leave them out and quit lying to people. All dispenseries in Florida make every product wrong. What a shame, these products could be helping people instead of just ripping people off. Goodbye.
E V
E V
1717455212
Highly efficient and polite staff even with larger orders . I was very happy my visit and the quality products at Surterra 👍🏻
Dane G
Dane G
1713486457
Update: I was too busy enjoying the product to write about my experience at Surterra.I've been coming here for a couple years and this shop has never failed me. I'm always super satisfied with the service, my product, and the persistent consistency that this dispo has been providing, where others had been lacking. They're always friendly, transparent about pricing, keeping me updated on now deals, and they almost always run sales, which means I can save money on quality bud.I could give a bunch more compliments but I rarely find a shop like this that always gets it right and they deserve some praise.Thanks guys! 👍🏽
Dale M.
Dale M.
1712796886
Chris at the Ocala location was an absolute joy to work with. His exceptional customer service is recognized as soon as you walk in the door! Thank you for all of your advice and help Chris!
Holly S.
Holly S.
1711118462
Stopped in today on a wim, and just WOW ! I’m so glad I did. The vibe was awesome the people were super cool ! Eli was super helpful informal and just all around cool! I will happily take the 25 min drive the opposite direction of my norm to shop here. Not to mention anything over 150 bucks delivery is FREE! Super convenient!Thank you Eli for making my first stop in a great one ! It is very much appreciated!
Morgan C.
Morgan C.
1709680038
This was my first time ever shopping at this store and it was amazing! Nikki did such a good job helping me, and I get very confused very easily due to my diagnosis, but she was so patient and so calm and happy she had such a big smile, and made it so easy and comfortable & I can’t wait to come back again!!! I wanted to leave her a tip, but I guess they don’t take tips they’re not allowed to.
Shelley B.
Shelley B.
1706832178
Had my first experience at Surterra Ocala today and I’m sold. Marjorie was awesome; so knowledgeable and personable. You have a new customer. Thank you!
Jennifer
Jennifer
1702502989
Have only been here a few times, but I’ve had a pleasant and quick experience each time. Most recently, Chris provided much needed laughter and good vibes after a long day, and he’s a sweetheart. Will definitely be back soon.
J S
J S
1701740355
Great store! I love the staff and the friendly open environment. It’s clean and easy to navigate. Their products are great and they usually have great discounts.The only reason I’m giving a 4 star rating is because their website and mobile application are not user friendly whatsoever. My husband and I have ordered from here numerous times and always have to order as a guest. I have ordered via the app, website….. still no profile. Other than that we really enjoy Surterra.
Jessica S.
Jessica S.
1700579641
This place has seriously stepped it up in the past two years they constantly have sales which makes the weed atleast affordable and they got some new staff in there finally nice to see some women and they’re just great now makes you feel more welcomed than before but I recommend going there if your in a hurry the wait is always short
Beverly J.
Beverly J.
1699303432
I am from out of town so this was my first visit. I was worried when I walked in because there were 8 people ahead of me. Even though I was at the end of the line, I was out within 5 minutes. The staff was knowledgeable and professional and the products I purchased were qualitySignedHappy customer
Tommy K
Tommy K
1699060030
The Sugar Cane Deluxe is just like the name says.....STICKY!!! I've tried some of the best marijuana in the world including Acapulco Gold, Trump OG, high grade girl scout cookies, you name it, I've tried it and this dispensary has some of the best strains, if not the best strains, I have ever tried in my life. I thought MUV and Trulieve had the better strains but definitely cannot compare to this dispensary in terms of of being consistent. The Sugar Cane Deluxe is by far one of the best strains you will ever come across. I have been in this game for over 30 years and I can tell you that this dispensary has it!!! Some of the best strains I have ever tried. Guaranteed!!!! So fortunate to have this dispensary here.
C R.
C R.
1698864633
I love to shop in Surterra, you don’t have to wait hours for your customer service. Immediately you are in the store, the crew greeted you and welcome as well. And also the quality of the flowers are outstanding. Today I said thanks to Christopher. 👏👏
jammie M.
jammie M.
1698183460
Wish they'd open one here in North FL (Madison area) and bring John with them 🔥 😉 & Knows his stuff ...Stopped in today during my travels down that way & was in and out in less than 5 mins and that's placing my order on the spot with him! Sooo miss y'all!
Tiffany S.
Tiffany S.
1696453903
Phenomenal service and knowledge of products from John. My first time in but not last. I was in and out in 10 min! Terrific place!
Renee R.
Renee R.
1691595233
I had mine delivered on Monday, but I should have checked the slipbefore they drove away because I am missing one product, 5mg mixed berry gummy’s. I did love the watermelon ones I got, but the Lemon Zest were a waste of money, completely. I’m working my way through it all. Need this mainly for pain relief, the ones my pain management doctor prescribed does NOTHING for my pain! Hopefully this will work!
Renee R.
Renee R.
1690748170
I had mine delivered on Monday, but I should have checked the slipbefore they drove away because I am missing one product, 5mg mixed berry gummy’s. I did love the watermelon ones I got, but the Lemon Zest were a waste of money, completely. I’m working my way through it all. Need this mainly for pain relief, the ones my pain management doctor prescribed does NOTHING for my pain! Hopefully this will work!
Rus J.
Rus J.
1690305548
Stopped in today and had a few questions about my order and John was there to explain it. Very knowledgeable about the product and very professional. Thank you John
Laurie P.
Laurie P.
1689963980
First time customer, no one greeted me and after 5 minutes waiting I was told where to go for my order. The cashier that day had attitude with me because I don't understand all the #s and they wouldn't let my husband near me. NOTE I suffer agoraphobia (fear of crouds) have a tendency to pass out in stores especially if I get stressed, they didn't care! Rude and they need better employees and my 1stVisit and no senior or 1st time customer discount.I refuse to go back there...
Sandy R.
Sandy R.
1689734417
Went in today for my first visit ever to a dispensary and was completely lost at what I needed or wanted. Chris was amazing at explaining everything to me a getting me started on some products! Will definitely be back!
Laurie D.
Laurie D.
1684967577
John was the employee who helped me. Very friendly and knowledgeable of their products. It's my favorite place to shop. I've always had pleasant experience with others as well!!
Mindy R.
Mindy R.
1683566639
This place is by far the best dispensery in ocala! What separates it from the rest is starting with the location, easy convenient plenty of parking. When you enter its very comfortable and every employee makes you feel at ease. I want to give an extra shout out to Brie!!!, for being absolutely straight forward and not just trying to sell me a product I didn't need! John and JT and Chris are so knowledgeable and Heather are so pleasant! Thanks so much for all that you do!
Robin S.
Robin S.
1680883320
This was my first time at Surterra. Very nice shop. Eli helped me as soon as I walked in. Awesome guy, very helpful. He made sure my rewards account was setup and answered all my questions. Great product and sales. The whole staff was super nice. I'll be back!!!
Ryan W.
Ryan W.
1678582179
I'm not sure exactly who helped me out but what an awesome experience! My receipt shows Prepared by Christal and Register Brantley-Gilbert. Whomever the young woman's name was that helped me truly cared about helping her clients. In a world where it's easier to be nasty and not approachable it was definitely refreshing l! Way to go peeps
James R.
James R.
1677887976
Never disappointed when I come here. I've been coming a lot more lately because the quality, and the guy who just helped me Ian was very easy to deal with.
Joseph D.
Joseph D.
1674594959
I visited Surterra for the first time last week, very pleasant experience. Chris was very helpful as the entire staff. I enjoyed 60% off for my first visit. The product was outstanding as well.
KiM M.
KiM M.
1670180634
I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
Keith T.
Keith T.
1668807459
I've been really happy coming here. The employees are always really nice and on the ball. I like the layout of the store and not having to wait for my name to be called. Their sales are awesome on (and I thoroughly love) their oils & concentrates. The "tanker" carts with the fat battery are the best. Whole is really good, though they need to run better deals on it (hint hint). Prerolls are good, esp the coral reefer brand - I cut one open and the ground flower looks legit. Their pre-ground is awful and I wouldn't take it for free... Admittedly it's really cheap, but the word "hay" comes to mind.Thanks to the people running the sales and thanks to the employees I interact with 🙂
brian P.
brian P.
1667725203
Clean and inviting atmosphere. Staff was knowledgeable, helpful and nice. I downloaded the App before I went and got an awesome first time customer offer!!!! The flower I got was fire 🔥. Not conveniently located to where I live but worth the trip. I’ll def be back.
KiM M.
KiM M.
1667615362
I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
Ladie L.
Ladie L.
1665008745
Very pleasent experience for my first time. I was greeted right away by Breathe-Caroline which explained my products to me and was very helpful with my options. I saved today as a first time 60% my second time i will get 40%.
Leo B.
Leo B.
1663177314
I love going to the Ocala location, the customer service is spot on. The turnaround time, speed of service, quality product and comfortable inviting atmosphere keeps me coming back. John, Chris and Laurie work together so fluid and efficiently I can't help but tell everyone I know of my experience.
Roy M.
Roy M.
1659982868
I like to thank. Monica & NikkiFor listening to me about my situation and helping me find the right product for my. mind body and soulVery Clean location. Friendly staff. Easy processKeep up the good work
Steve R
Steve R
1659291634
Been here twice. Not only is their product great but they give amazing first and second time discounts. Their customer service is second to none and the staff are awesome and take good care of you. 10/10 would recommend
KiM M.
KiM M.
1659111871
I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
Von P.
Von P.
1659044288
I relocated to Ocala recently.Surterra was my first dispensary and remains my preferred.Product variety is good. Quality is consistent on the good side.Price is competitive but their sales are fantastic! They rotate constantly and introduce new ways to save.Staff is lovely and have been patient; respectful of me and my time.Online ordering is very easy and makes getting the products you want and need convenient as hell.See you soon. Surterra
shandi S.
shandi S.
1658619710
What a wonderful first time visit! My medtender was just fantastic at helping me get the maximum I could, and which products were great to try as I was coming in for. Cannot wait to visit again and try more of their products!
Katherine V.
Katherine V.
1657646207
We love Surterra 😀everyone is delightful and fully educated on product ! always available always smiling always informative. Nicki is very pleasant and always on the ball!Today Tuesday 7/12, my husband whom is a Purple Heart recipient(senior) and I (senior) were embarrassed by an employee. I had placed my order from home however could only purchase pre roll and not flower , as my 71 year old husband went to counter after I told him 50%off flower , The employee loudly said stop he’s trying to buy her flower! We were so embarrassed that my husband with PTSD asked counter gentleman for card back and didn't purchase his medicine , he’s a great tipper as well , we love this dispensary but feel as though this was unnecessary it could have been handled differently, as we are a married couple. Thank you
Nick
Nick
1656409450
Eli was an amazing bud tender and got me everything I needed. Made extra sure I had all the equipment I needed because I was buying two different types of cartridges. Luckily I had everything I needed already but it’s good to know they got your back!
James L.
James L.
1655501348
Surterra has been an amazing resource for my girlfriend to receive the medication she needs to live a normal life. Alicia is always so friendly and willing to answer any questions we may have and is very knowledgeable about the products that Surterra has. We recommend Surterra to anyone who is in need of medical Marijuana to improve their quality of life.
Syreeta P.
Syreeta P.
1655488535
Mrs. Laurie is an amazing person that goes above and beyond to help. She is always informing you of discounts. She always have a smile on her face and I’m always delighted when I see her.
Katherine V.
Katherine V.
1655330529
We love Surterra 😀everyone is delightful and fully educated on product ! always available always smiling always informative. Nikki is very pleasant and always on the ball Thank you
Debbie G.
Debbie G.
1655314720
Have been going to Surterra for a few years. Staff are so helpful, talking to you, Eli Gibbons!! Absolutely everyone there is top notch and very familiar with product. This location is my go to place!!
Lindsey B.
Lindsey B.
1655313229
Alicia S. was so helpful and fun when I came in. She took her time to go over my questions and never made me feel rushed. Great customer service 👍
Carole S.
Carole S.
1651577224
I am a senior and 2 yrs ago i started medical Marijuana to aid in my chroni pain management. John L was the first suterra employee I encountered. He was amazing, patient, courteous, and very educational!.I have never submitted a review before, but I visited my store yesterday, and there was JOHN L to help me learn about edibles...all your employees are very helpful. But John L has vast knowledge and shares freely with his customers....thanks from a broken down old nurse.!!
Tom M.
Tom M.
1651532694
Both the staff and the product quality are consistently improving , customer satisfaction is always important . My new place!!! Laurie is always a great help . Thanks
Dean W.
Dean W.
1647893246
Flower wasn't too great, but the carts are amazing! I'm glad I went here today instead of my usual spot!
Nick H
Nick H
1645740272
Best spot in town. Product is phenomenal and the staff is top notch. John L. Is a professional. Not only is he knowledge, but he is insanely good at customer service and swiftness. Thank you!
G G
G G
1639786529
It’s a shame when you work in a place where you have full access to all their products - that you (counter worker) tells me my choice of mask is making him feel anxious and affects his PTSD. Sir…I wear this mask on airlines and if they let me fly (plus I’ve been vaccinated) I’m sure my mask is safe. Plus. I too suffer from anxiety and PTSD- which is exactly why I’m in your friggin store picking up products !!!!I literally thought he was going to pass out on me! I nervously laughed because situation was very uncomfortable—that literally set him off , “don’t laugh at me”…..He really needs products, they truly do help. I’m just going to pray for his mental state, health and other employees are safe. Maybe this is a place he shouldn’t work (maybe in back), especially with the influx of people coming in. Owners of the store should be very cautious with this employee. Anyone who is "triggered" over a mask, should seek professional care.
Grumm T.
Grumm T.
1639482347
Great product line up and great wellness coordinator, Laurie. Discounts are great!
Montana T.
Montana T.
1639087708
John L. is the bomb.com!!!!! Awesome customer service and ALWAYS friendly and helpful when I come in to see him! Thank you so much for all you do and your hard work!!! I look forward to seeing you next time!
Rebekah H.
Rebekah H.
1636844868
Amazing customer service! Super welcoming vibe. Dope guys at the counter. Thank you Christopher and Brantley!
Yung K
Yung K
1635570335
I ordered some Cakes online and went to pick it up, had excellent customer service and felt welcome the whole time I was there. Would definitely shop again.
Amanda H.
Amanda H.
1631978403
I’d totally recommend this place to other people. The lady Laurie that attended my husband was awesome she was so nice and polite. He don’t know how to leave reviews but because of how nice the place was and how great Laurie was he asked me to please leave a review because it deserved a 5 star
travis C.
travis C.
1631896858
Amazing service and stock always has a great selection. John l helped me more than i could have asked for and hope to see him again next time
Peter E.
Peter E.
1630703516
The staff is very friendly and helpful! They have a decent variety of flower and wax and so on I've been vary happy with everything that I purchased so far and it's always quick and easy!way better than any of the other places !!!
Evelyn L.
Evelyn L.
1630198419
The staff was friendly and very helpful while I was there. This is all new to me and John L answered all of my questions with care. John L, was beyond helpful and Pleasant
Kimberly M.
Kimberly M.
1628892825
Customer service at this place is on point, today’s shout out goes to Jess and John L. I love how they are always looking to help and reminding customers about checking emails for specials and discounts going on. Thank you guys for all you do. Essential workers at their finest.
ALLY M.
ALLY M.
1627404633
The staff could not have been more friendly or helpful while I was there. This was all very new to me and they answered all of my questions with care. Brenna, the manager, was beyond helpful and kind 🙂 thank you and this will be my new spot!!
mary M.
mary M.
1627398101
I have visited surterra in Ocala a few times now and every experience has been good. The staff is friendly and knowledgeable. Alicia s. And John went above and beyond with their excellent customer service. I would recommend coming here over the other places just because of the service and atmosphere. Thank you again to Alicia and John for going that extra mile for me. Oh and the products are awesome!! 😁 see you soon surterra of Ocala.
Sierra M.
Sierra M.
1625177211
John was so super helpful the entire time and helped me with any questions I had! He even made sure to tell me the deals they were having and gave me the best one possible. I’ll be coming back for sure!
SomeDumbGrunt 1
SomeDumbGrunt 1
1625012607
Had an awesome experience with these folks today. Very informative staff, answered all the questions I had, and was happy to do so. The guy at checkout, Mathew, made sure I got all the discounts I qualified for, and saved me quite a bit of money. My new "go to" dispo!
Florida R.
Florida R.
1624985788
This is an awesome dispensary. I love ordering online and picking up my order. If you don't know what something is, don't be afraid to ask. John L is very knowledgeable about the products they have and how to use them. I really appreciate all the staff as well. You can't go wrong here. Thanks guys for your awesome service!
Tom O.
Tom O.
1624914707
Worst experience ever! Rude customer service on phone. Said there are 2 profiles for me. Couldn't delete 1 and IT would take 48 hours. Went to store. Rude man said he couldn't do anything and got his snarky manager. She asked what she could do about it. She said there was nothing she could do and didn't know if I would get my 20% off for second visit. Don't bother with this place unless you need irritation and negativity in your life.
Bruce W.
Bruce W.
1624565181
Been a Surterra customer for awhile but never had a bad experience until today. Manager made it clear to me that post-Covid employee happiness is more important than customer satisfaction. Ocala has plenty of friendly alternatives. Will return when pigs fly.
Duran D.
Duran D.
1623963160
I went in yesterday with my father who was a first time patient and John L took care of us. John was very helpful and knowledgeable about the medicine that would best work for my father who has no previous experience with cannabis. My father left confident and optimistic about his new medicine thank you John.
Paula D.
Paula D.
1623957378
John l. Is very helpful and knowledgeable.Love to see him there. One of the finest salespeople on staffPaula
M R.
M R.
1622131590
Messed up my acct and my order was made when everything was in stock. Only to show up and not only are my order items sold out but the manager refused to do anything about it. What's the point of having all my info on file if you're not going to contact your customer if there is an issue with the order! Customer Service should be top of your list and telling a "customer" there's nothing you can do about is not customer service oriented. We'll see what Corporate says!So update...no phone number for corporate(mmmm sketchy). Called and asked to speak with a supervisor and here we are a week and a half out and still no callback. Was told Elizabeth reached out to the dispensary instead of calling a customer back. Trulieve has a policy to call the customer if there is an issue with your order. Guess who doesn't do that...Surterra! I will be filing a complaint with the BBB and it doesn't hurt to also give a person I know a call who works at Consumer Reports!
Lonnie M.
Lonnie M.
1621193426
Sending out special thanks for the treatment I received by Marjorie at the Ocala Florida store 11115sw 93rd court Rd because of her I am now a loyal patient. Surterra will be my choice thank you for your special car care
Chase E.
Chase E.
1617659606
This was a pleasant experience coming to the store dealing with the staff they are very friendly and helpful and are always promoting products that are in the store which makes things easier when Trying to understand products! What would satisfy me absolutely better than this is having More Strains with higher THC content Available in the store and possibly a point system for people who purchase merchandise so they can get points like Trulieve does. But otherwise thank you everyone I know one of the staff named Debra was very helpful at this particular location.
Ron#1 1
Ron#1 1
1617307895
Another easy trip to Surterra. James is professional and knowledgable taking the time to talk about what's new. Jess handled checking me in the system and the cash. She was professional and so easy to deal with. I have been to others. These guys are top notch 100%
beth R.
beth R.
1616803427
I had the pleasure of going for the first time to the dispensary and meeting Bri. I was so nervous about going in for the first time not knowing what to except. She was so helpful and kind. She walked me through everything I needed to know. Made me feel comfortable and at ease. Wrote out everything I needed to know when I left so I was able to follow her instructions when I get home. Just want to say thank you so much Bri for taking so much time to explain everything to me. It was a wonderful experience.
Jonathan B.
Jonathan B.
1616626483
The staff is very friendly and knowledgeable. They also have great special offers like free kief. I have never had to wait in line or been told they didn’t have what I was looking for. I also appreciate the quality of the products.
Daphnie J.
Daphnie J.
1614685295
Friendly and courteous staff, great product selection, and safety measures in place for protection from Covid-19. Staff are very knowledgeable of their products. Overall great experience.
Katie S.
Katie S.
1613863969
I’m giving this 3 stars, mainly because they aren’t discrete with their packaging. I walked into my home with children running around because my sister came over unexpectedly. No particular issue, expect the blatant THC! dominating in red lettering across a white background on the package I was bringing home. I didn’t even realize it, because the other side of the bag shows nothing. Come on, marketing team of Surterra. Please change your bags, because that’s an extremely confidential bag I’m walking around, even if it’s just to my home. Flower is ok. I really just go for the concentrates and edibles.
Dorthy B.
Dorthy B.
1612799205
Strip mall location makes for easy in/out. Love the Jimmy Buffett vape line. Last time we tried flower it was dry & lacking. Trying some again. But came for the Tsunami
Alina T.
Alina T.
1610473047
This is a great dispensary. The staff are great and knowledgeable, their flower is the cheapest around... And the best... Oh and the tall budtender with dark hair (forgot his name) is really nice to look at too.
Coral K
Coral K
1609775774
Surterra rocks! They have always been one of the quickest dispensaries and I've never had an issue with an order. I highly recommend the Ocala location: I pre-paid my order online, and IT TOOK LESS THAN 30 SECONDS TO CHECK OUT AND LEAVE WITH MY ORDER. AMAZING!
John S.
John S.
1609609489
The dispensary in west ocala has great service, inventory, knowledge , parking. It is by far the best experience At procuring medicine. You beat your competition hands down.
Alina T.
Alina T.
1608940398
This is a great dispensary. The staff are great and knowledgeable, their flower is the cheapest around... And the best.
Mike P.
Mike P.
1607985904
I would highly recommend this dispensary above all others,In my experience not only is the product some of the best of the market,its the staff that will always keep me coming back! Just a quick update,this dispensary continues to innovate with all kinds of new products with the same great quality i continually rave about.i have to say the quality of product can be copied and it will always be the staff and all the great knowledgeable employees that make this dispensary far more valuable to the community than most can comprehend!
Danielle S.
Danielle S.
1607961021
John is my favorite Bud Tender. He is very knowledgeable about all products and shows the best customer service. Thank you so much for your help today John !
Big J.
Big J.
1607090802
I highly recommend you give them a try for your products. In and out, no waiting most days. They all are well educated patients that know their products well. I can’t express the importance of this, also it makes the entire experience much more enjoyable.Go see Bri!
Melinda C.
Melinda C.
1605620430
The older gentlemen is super rude, the quality for the price is ridiculous. Ive gotten more product for less money at the other dispensaries in Ocala. Some have there ground flower for 25$ and better taste and high. I started going a year ago and they lost my business when i walked in one day and the older guy was yelling at a customer. Just go to a different dispensary
Tammi G.
Tammi G.
1603566879
Ground flowerBEWARE last 5 I ordered filled with stemsSo no deal at 50 for a 1/4Looks like they are being added on purpose because some are over 1 inch longGoing downhill thank goodness there are more Dispensary choices now in Ocala
Daniel P.
Daniel P.
1601932679
The flower here is always horrible. Its so bad they have to put packets in it to keep it fresh. Second time here and never again. Glue was full of stems and leaves. Very badly trimmed for the price they charge in these stores. Never tried other products only flower. If you want quality go to growhealthy.
Paige
Paige
1601232658
Jhenne was very helpful in helping me understand what I needed and they are cheaper than most dispensaries. Always clean, employees are always polite and I never wait at all. Thank you guys!
Colleen S.
Colleen S.
1600650459
Jhenne was so helpful!!! Being new at this,I wasn't sure what I wanted and she pointed me in the right direction!!! I have been very satisfied with the products she had me get.
Mark K.
Mark K.
1599203307
I would like to share and give them five stars. I would also like to thank the staff especially Marjorie and Shane and everyone else there.I think it's a very professional highly reputable place I was very happy the first time I went. You're always very good to me having my order ready very conveniently and always having a good stock.sometimes things are out but usually within 2 weeks they're fully stocked up again. And also very convenient for me only maybe 20 mi away from my house. I'm very happy with the staff and I recommend this place highly over trulieve thank you
Santo S.
Santo S.
1599187690
🔥🔥🔥🔥🔥 my spot LOVE THIS PLACE!!!
Mike P.
Mike P.
1598979328
I would highly recommend this dispensary above all others,In my experience not only is the product some of the best of the market,its the staff that will always keep me coming back!
C D
C D
1597874107
Great customer service, great educational info on website & by staff. Large variety of strengths, ratios & types. Good prices, discounts, first time trying.
Charles M.
Charles M.
1597805862
Great dispensary! In and out quickly. Awesome customer service! John was very attentive and made excellent recommendations. Product was perfect for my needs! Thanks, John!
There was one young lady working the counter and she did a wonderful job getting us all in and out quickly.
Clay Dobson
Clay Dobson
1597534306
I typically order online for pickup and can be in and out super fast if need be. The entire staff has been great, but John L. really stands out. He always remembers my name when I walk in and he knows what I like, so he’s always telling me about any new shatter or crumble they have in. Can’t recommend this location and John enough.
Jacy C.
Jacy C.
1597458287
I love Surterra, they have great products and staff. John L. Is especially friendly and knowledgeable of all their products and always has best recommendations!
Charles M.
Charles M.
1597426028
Great dispensary! In and out quickly. Awesome customer service! John was very attentive and made excellent recommendations. Product was perfect for my needs! Thanks, John!
Mark T.
Mark T.
1597424417
John L was super helpful. Suggested some new products based on what I’ve tried. Really good experience
Matias N.
Matias N.
1597273077
Amazing products, high quality, and amazing staff! Jhenne was full of knowledge and helped me choose the correct product for my lifestyle.
Nataly Y.
Nataly Y.
1597269683
John L was great! Fastest experience I’ve had in a dispensary in a while. I was in and out and was given some great advice on new ways to utilize my medication that’s better for my asthma, so thank you!! Will be coming back!!
Jay M Warsaw S.
Jay M Warsaw S.
1597187533
Products , very high quality , along with the staff to go along with it, very high-quality also!! 💖
Peter E.
Peter E.
1597182149
The staff is very friendly and helpful! They have a decent variety of flower and wax and so on I've been vary happy with everything that I purchased so far and it's always quick and easy!
Tony S.
Tony S.
1597013896
The customer service & products are great but for about a week now they've had no flower available. The distillent is great quality but there's such a limited selection to choose from that the only good one is the granddaddy purple.
Jose R.
Jose R.
1596835630
Got the littles and I mean I had plain sticks In there with no flower on it every little bit adds up and the littles were not that great either
derek J.
derek J.
1596816854
I stopped by today .The staff were polite.I was helped by Margorie she was extremely nice I knew great detail about the products before my purchased them which are reasonable prices.I will definitely be returning and referring.
Tony S.
Tony S.
1594903684
The customer service & products are great but for about a week now they've had no flower available. The distillent is great quality but there's such a limited selection to choose from that the only good one is the granddaddy purple.
Dallas
Dallas
1593777351
Their products are great the employees are awesome. The prices are a bit higher than the other stores though. Sorry but I'm just being honest.
Tony S.
Tony S.
1591652858
You can never go wrong with choosing Surterra! Like their Orlando location the staff here were very nice, the whole process took less then 5 min & their products are always amazing quality. I'll definitely be back.
Barry S.
Barry S.
1590550532
Love Coral Reefer Surfin' in a Hurricane.. only I would like to call & check stock.. But they don't answer their phone...
Christina M.
Christina M.
1590342001
Such helpful staff here. I knew nothing about it and they took time to explain it to me clearly. In my subsequent visits they helped me further learn which strain helps me the most. So grateful for their help, just wish it wasn't so expensive.Been ordering from here for a while, it took some guidance to find the right formula. They are so helpful here.
brigitte R.
brigitte R.
1586965369
Out of the five dispensaries I’ve been to Surterra is the best. Employees are very knowledgeable. More so than any of the other places
Britt B.
Britt B.
1581620305
AMAZING AND SUPER FAST
Far V.
Far V.
1581202253
Staff was very helpful with my mother. Going as far as to explain how the devices were used in a physical demo. They didn't push random products, and took their time with a disabled woman, until she was confident she knew what she was doing.
Christina M.
Christina M.
1580336603
Such helpful staff here. I knew nothing about it and they took time to explain it to me clearly. In my subsequent visits they helped me further learn which strain helps me the most. So grateful for their help, just wish it wasn't so expensive.
Holly J.
Holly J.
1574626685
Sandra and Audrey, great delivery! Not sure which one met me in parking lot at my office? But, She was Great! So pleasant! And sweet! So glad to see that your delivery drivers travel in pairs!
Melissa F.
Melissa F.
1573925255
I cannot express adequately how very nice the staff is at Surterra. When I go there, I'm treated like I am the most important person that walked in the door. The staff is always courteous, concerned with my comfort and eager to help me select the product I need. I've also used their delivery service which is awesome. I hope they will continue to be very successful.
ThatBoyMosh S.
ThatBoyMosh S.
1572726412
Went there for the first time. Pretty awesome experience. Dude at front desk explained everything well and gave me the best products for my budget. I highly recommend there brand vape pens. I highly recommend this place the staff is friendly and the atmosphere is great
Ian B.
Ian B.
1571180605
Amazing! These folks are all professional. Give you every detail of information about the process and product available, and then some. Very friendly, funny and helpful tenders throughout the procedure. I was quite impressed. I loved it! I will definitely return and highly recommend this dispensary. Oh, and of course there's the product; which is the absolute best part! I feel fantastic! 5 stars.
Next Reviews
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11115 SW 93rd Ct Rd
Ocala, FL 34481

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CLOSED
CLOSED

    Payment Methods:

    Cash Only
    ATM Available On Site

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    Surterra Cannabis Discounts

    Everyday Deals and Discounts

    • 1st Time Customer: 60% Off* (Not Stackable Except Loyalty) 
    • 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
    • *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
    • Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty) 
    • Senior Discount 55 & up: 15% Off, Sundays 30% Off  (Not Stackable Except Loyalty) 
    • Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty) 
    • Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
    • Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty) 
    • Student Discount: 15% Off (Not Stackable Except Loyalty) 
    • Service Industry Discount: 15% Off (Not Stackable Except Loyalty) 
    • Visit Surterra Wellness Home Page  

    ABOUT THIS DISPENSARY

    Surterra, located at 11115 SW 93rd Ct Rd in Ocala, is open to help medical marijuana card holders find the right THC or CBD products.

    Medical: Yes

    Recreational: No

    Delivery: Yes

    Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.

    License Number: MMTC-2015-0004

    This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).

    Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.

    Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Ocala does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.

    Purchasing Marijuana Products at Surterra

    Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.

    If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.

    What Marijuana Products are Available at Surterra

    The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Ocala online menu may be available on FL Dispensaries to reserve your order.

    If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories.  There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.

    Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.

    Please enjoy medical marijuana products from this dispensary responsibly!

    Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.

    To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.

    What People Are Saying

    Surterra Wellness
    4.5
    Based on 386 reviews
    Lisa K.
    Lisa K.
    1725989629
    The manager Chris has always treat me with kindness! He the reasons I only shop here!And Sami & Nicolette!! THEY ARE AMAZING PEOPLE!!They answer your questions, and are very informative!!!
    Jordan K.
    Jordan K.
    1725643299
    Great store! Always quick and the products work well and are affordable. There's usually a large discount on a specific type of product every day so check the website often. The staff is knowledgeable and friendly too! John has been a fount of information and has helped me numerous times since I've began shopping here. Whether you're a brand new or long time patient, these people will happily answer your questions and guide you through the process. Even though my trips here are quick, I always look forward to them.
    Christian L.
    Christian L.
    1724613977
    I’ve come in a couple times John has been the one to help me, he’s been kind and fast. Don’t always have time to wait around. Thanks for making the purchase fast and smooth
    Landon W.
    Landon W.
    1721905148
    Was overcharged on my first order.The manager refused to make the purchase price match the advertised price. The manager claims her "product," which is actually naturally growing medicine, is worth 10 times more than what I paid because it was on sale. But "the product" I bought is medicine so it should not go on sale like beer. Product itself, i would compare to what you would get at a rave, unsealed, unknown content, unknown workers handling my medicine, which could have adulterated by the manager who you can not trust. The manager said it's okay to rip me off a little bit since she was saving me so much money. I paid a hundred and eighty dollars per gram "on sale" for mints that resemble counterfeit ecstasy pills. She explained that was over five hundred dollars worth of product. She asked what was wrong with me after ripping me off, so she is clearly an antisocial female. The manager is in the budtender to psychiatrist program at the local community college and she could not resolve my issue. The mints cause extreme heartburn and they should have antacid in them or even easier leave the terpenes out, edibles and oral products are not indica or sativa and they should not have terpenes in them. Terpene actually do nothing in edibles but cause heartburn. Leave them out and quit lying to people. All dispenseries in Florida make every product wrong. What a shame, these products could be helping people instead of just ripping people off. Goodbye.
    E V
    E V
    1717455212
    Highly efficient and polite staff even with larger orders . I was very happy my visit and the quality products at Surterra 👍🏻
    Dane G
    Dane G
    1713486457
    Update: I was too busy enjoying the product to write about my experience at Surterra.I've been coming here for a couple years and this shop has never failed me. I'm always super satisfied with the service, my product, and the persistent consistency that this dispo has been providing, where others had been lacking. They're always friendly, transparent about pricing, keeping me updated on now deals, and they almost always run sales, which means I can save money on quality bud.I could give a bunch more compliments but I rarely find a shop like this that always gets it right and they deserve some praise.Thanks guys! 👍🏽
    Dale M.
    Dale M.
    1712796886
    Chris at the Ocala location was an absolute joy to work with. His exceptional customer service is recognized as soon as you walk in the door! Thank you for all of your advice and help Chris!
    Holly S.
    Holly S.
    1711118462
    Stopped in today on a wim, and just WOW ! I’m so glad I did. The vibe was awesome the people were super cool ! Eli was super helpful informal and just all around cool! I will happily take the 25 min drive the opposite direction of my norm to shop here. Not to mention anything over 150 bucks delivery is FREE! Super convenient!Thank you Eli for making my first stop in a great one ! It is very much appreciated!
    Morgan C.
    Morgan C.
    1709680038
    This was my first time ever shopping at this store and it was amazing! Nikki did such a good job helping me, and I get very confused very easily due to my diagnosis, but she was so patient and so calm and happy she had such a big smile, and made it so easy and comfortable & I can’t wait to come back again!!! I wanted to leave her a tip, but I guess they don’t take tips they’re not allowed to.
    Shelley B.
    Shelley B.
    1706832178
    Had my first experience at Surterra Ocala today and I’m sold. Marjorie was awesome; so knowledgeable and personable. You have a new customer. Thank you!
    Jennifer
    Jennifer
    1702502989
    Have only been here a few times, but I’ve had a pleasant and quick experience each time. Most recently, Chris provided much needed laughter and good vibes after a long day, and he’s a sweetheart. Will definitely be back soon.
    J S
    J S
    1701740355
    Great store! I love the staff and the friendly open environment. It’s clean and easy to navigate. Their products are great and they usually have great discounts.The only reason I’m giving a 4 star rating is because their website and mobile application are not user friendly whatsoever. My husband and I have ordered from here numerous times and always have to order as a guest. I have ordered via the app, website….. still no profile. Other than that we really enjoy Surterra.
    Jessica S.
    Jessica S.
    1700579641
    This place has seriously stepped it up in the past two years they constantly have sales which makes the weed atleast affordable and they got some new staff in there finally nice to see some women and they’re just great now makes you feel more welcomed than before but I recommend going there if your in a hurry the wait is always short
    Beverly J.
    Beverly J.
    1699303432
    I am from out of town so this was my first visit. I was worried when I walked in because there were 8 people ahead of me. Even though I was at the end of the line, I was out within 5 minutes. The staff was knowledgeable and professional and the products I purchased were qualitySignedHappy customer
    Tommy K
    Tommy K
    1699060030
    The Sugar Cane Deluxe is just like the name says.....STICKY!!! I've tried some of the best marijuana in the world including Acapulco Gold, Trump OG, high grade girl scout cookies, you name it, I've tried it and this dispensary has some of the best strains, if not the best strains, I have ever tried in my life. I thought MUV and Trulieve had the better strains but definitely cannot compare to this dispensary in terms of of being consistent. The Sugar Cane Deluxe is by far one of the best strains you will ever come across. I have been in this game for over 30 years and I can tell you that this dispensary has it!!! Some of the best strains I have ever tried. Guaranteed!!!! So fortunate to have this dispensary here.
    C R.
    C R.
    1698864633
    I love to shop in Surterra, you don’t have to wait hours for your customer service. Immediately you are in the store, the crew greeted you and welcome as well. And also the quality of the flowers are outstanding. Today I said thanks to Christopher. 👏👏
    jammie M.
    jammie M.
    1698183460
    Wish they'd open one here in North FL (Madison area) and bring John with them 🔥 😉 & Knows his stuff ...Stopped in today during my travels down that way & was in and out in less than 5 mins and that's placing my order on the spot with him! Sooo miss y'all!
    Tiffany S.
    Tiffany S.
    1696453903
    Phenomenal service and knowledge of products from John. My first time in but not last. I was in and out in 10 min! Terrific place!
    Renee R.
    Renee R.
    1691595233
    I had mine delivered on Monday, but I should have checked the slipbefore they drove away because I am missing one product, 5mg mixed berry gummy’s. I did love the watermelon ones I got, but the Lemon Zest were a waste of money, completely. I’m working my way through it all. Need this mainly for pain relief, the ones my pain management doctor prescribed does NOTHING for my pain! Hopefully this will work!
    Renee R.
    Renee R.
    1690748170
    I had mine delivered on Monday, but I should have checked the slipbefore they drove away because I am missing one product, 5mg mixed berry gummy’s. I did love the watermelon ones I got, but the Lemon Zest were a waste of money, completely. I’m working my way through it all. Need this mainly for pain relief, the ones my pain management doctor prescribed does NOTHING for my pain! Hopefully this will work!
    Rus J.
    Rus J.
    1690305548
    Stopped in today and had a few questions about my order and John was there to explain it. Very knowledgeable about the product and very professional. Thank you John
    Laurie P.
    Laurie P.
    1689963980
    First time customer, no one greeted me and after 5 minutes waiting I was told where to go for my order. The cashier that day had attitude with me because I don't understand all the #s and they wouldn't let my husband near me. NOTE I suffer agoraphobia (fear of crouds) have a tendency to pass out in stores especially if I get stressed, they didn't care! Rude and they need better employees and my 1stVisit and no senior or 1st time customer discount.I refuse to go back there...
    Sandy R.
    Sandy R.
    1689734417
    Went in today for my first visit ever to a dispensary and was completely lost at what I needed or wanted. Chris was amazing at explaining everything to me a getting me started on some products! Will definitely be back!
    Laurie D.
    Laurie D.
    1684967577
    John was the employee who helped me. Very friendly and knowledgeable of their products. It's my favorite place to shop. I've always had pleasant experience with others as well!!
    Mindy R.
    Mindy R.
    1683566639
    This place is by far the best dispensery in ocala! What separates it from the rest is starting with the location, easy convenient plenty of parking. When you enter its very comfortable and every employee makes you feel at ease. I want to give an extra shout out to Brie!!!, for being absolutely straight forward and not just trying to sell me a product I didn't need! John and JT and Chris are so knowledgeable and Heather are so pleasant! Thanks so much for all that you do!
    Robin S.
    Robin S.
    1680883320
    This was my first time at Surterra. Very nice shop. Eli helped me as soon as I walked in. Awesome guy, very helpful. He made sure my rewards account was setup and answered all my questions. Great product and sales. The whole staff was super nice. I'll be back!!!
    Ryan W.
    Ryan W.
    1678582179
    I'm not sure exactly who helped me out but what an awesome experience! My receipt shows Prepared by Christal and Register Brantley-Gilbert. Whomever the young woman's name was that helped me truly cared about helping her clients. In a world where it's easier to be nasty and not approachable it was definitely refreshing l! Way to go peeps
    James R.
    James R.
    1677887976
    Never disappointed when I come here. I've been coming a lot more lately because the quality, and the guy who just helped me Ian was very easy to deal with.
    Joseph D.
    Joseph D.
    1674594959
    I visited Surterra for the first time last week, very pleasant experience. Chris was very helpful as the entire staff. I enjoyed 60% off for my first visit. The product was outstanding as well.
    KiM M.
    KiM M.
    1670180634
    I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
    Keith T.
    Keith T.
    1668807459
    I've been really happy coming here. The employees are always really nice and on the ball. I like the layout of the store and not having to wait for my name to be called. Their sales are awesome on (and I thoroughly love) their oils & concentrates. The "tanker" carts with the fat battery are the best. Whole is really good, though they need to run better deals on it (hint hint). Prerolls are good, esp the coral reefer brand - I cut one open and the ground flower looks legit. Their pre-ground is awful and I wouldn't take it for free... Admittedly it's really cheap, but the word "hay" comes to mind.Thanks to the people running the sales and thanks to the employees I interact with 🙂
    brian P.
    brian P.
    1667725203
    Clean and inviting atmosphere. Staff was knowledgeable, helpful and nice. I downloaded the App before I went and got an awesome first time customer offer!!!! The flower I got was fire 🔥. Not conveniently located to where I live but worth the trip. I’ll def be back.
    KiM M.
    KiM M.
    1667615362
    I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
    Ladie L.
    Ladie L.
    1665008745
    Very pleasent experience for my first time. I was greeted right away by Breathe-Caroline which explained my products to me and was very helpful with my options. I saved today as a first time 60% my second time i will get 40%.
    Leo B.
    Leo B.
    1663177314
    I love going to the Ocala location, the customer service is spot on. The turnaround time, speed of service, quality product and comfortable inviting atmosphere keeps me coming back. John, Chris and Laurie work together so fluid and efficiently I can't help but tell everyone I know of my experience.
    Roy M.
    Roy M.
    1659982868
    I like to thank. Monica & NikkiFor listening to me about my situation and helping me find the right product for my. mind body and soulVery Clean location. Friendly staff. Easy processKeep up the good work
    Steve R
    Steve R
    1659291634
    Been here twice. Not only is their product great but they give amazing first and second time discounts. Their customer service is second to none and the staff are awesome and take good care of you. 10/10 would recommend
    KiM M.
    KiM M.
    1659111871
    I love going to Ocala Surterra.The staff is hands down amazing so informative, helpful, and friendly. Ordering online is so easy and always ready. The store is very clean and neat. They have great displays out of their amazing Float products and more!
    Von P.
    Von P.
    1659044288
    I relocated to Ocala recently.Surterra was my first dispensary and remains my preferred.Product variety is good. Quality is consistent on the good side.Price is competitive but their sales are fantastic! They rotate constantly and introduce new ways to save.Staff is lovely and have been patient; respectful of me and my time.Online ordering is very easy and makes getting the products you want and need convenient as hell.See you soon. Surterra
    shandi S.
    shandi S.
    1658619710
    What a wonderful first time visit! My medtender was just fantastic at helping me get the maximum I could, and which products were great to try as I was coming in for. Cannot wait to visit again and try more of their products!
    Katherine V.
    Katherine V.
    1657646207
    We love Surterra 😀everyone is delightful and fully educated on product ! always available always smiling always informative. Nicki is very pleasant and always on the ball!Today Tuesday 7/12, my husband whom is a Purple Heart recipient(senior) and I (senior) were embarrassed by an employee. I had placed my order from home however could only purchase pre roll and not flower , as my 71 year old husband went to counter after I told him 50%off flower , The employee loudly said stop he’s trying to buy her flower! We were so embarrassed that my husband with PTSD asked counter gentleman for card back and didn't purchase his medicine , he’s a great tipper as well , we love this dispensary but feel as though this was unnecessary it could have been handled differently, as we are a married couple. Thank you
    Nick
    Nick
    1656409450
    Eli was an amazing bud tender and got me everything I needed. Made extra sure I had all the equipment I needed because I was buying two different types of cartridges. Luckily I had everything I needed already but it’s good to know they got your back!
    James L.
    James L.
    1655501348
    Surterra has been an amazing resource for my girlfriend to receive the medication she needs to live a normal life. Alicia is always so friendly and willing to answer any questions we may have and is very knowledgeable about the products that Surterra has. We recommend Surterra to anyone who is in need of medical Marijuana to improve their quality of life.
    Syreeta P.
    Syreeta P.
    1655488535
    Mrs. Laurie is an amazing person that goes above and beyond to help. She is always informing you of discounts. She always have a smile on her face and I’m always delighted when I see her.
    Katherine V.
    Katherine V.
    1655330529
    We love Surterra 😀everyone is delightful and fully educated on product ! always available always smiling always informative. Nikki is very pleasant and always on the ball Thank you
    Debbie G.
    Debbie G.
    1655314720
    Have been going to Surterra for a few years. Staff are so helpful, talking to you, Eli Gibbons!! Absolutely everyone there is top notch and very familiar with product. This location is my go to place!!
    Lindsey B.
    Lindsey B.
    1655313229
    Alicia S. was so helpful and fun when I came in. She took her time to go over my questions and never made me feel rushed. Great customer service 👍
    Carole S.
    Carole S.
    1651577224
    I am a senior and 2 yrs ago i started medical Marijuana to aid in my chroni pain management. John L was the first suterra employee I encountered. He was amazing, patient, courteous, and very educational!.I have never submitted a review before, but I visited my store yesterday, and there was JOHN L to help me learn about edibles...all your employees are very helpful. But John L has vast knowledge and shares freely with his customers....thanks from a broken down old nurse.!!
    Tom M.
    Tom M.
    1651532694
    Both the staff and the product quality are consistently improving , customer satisfaction is always important . My new place!!! Laurie is always a great help . Thanks
    Dean W.
    Dean W.
    1647893246
    Flower wasn't too great, but the carts are amazing! I'm glad I went here today instead of my usual spot!
    Nick H
    Nick H
    1645740272
    Best spot in town. Product is phenomenal and the staff is top notch. John L. Is a professional. Not only is he knowledge, but he is insanely good at customer service and swiftness. Thank you!
    G G
    G G
    1639786529
    It’s a shame when you work in a place where you have full access to all their products - that you (counter worker) tells me my choice of mask is making him feel anxious and affects his PTSD. Sir…I wear this mask on airlines and if they let me fly (plus I’ve been vaccinated) I’m sure my mask is safe. Plus. I too suffer from anxiety and PTSD- which is exactly why I’m in your friggin store picking up products !!!!I literally thought he was going to pass out on me! I nervously laughed because situation was very uncomfortable—that literally set him off , “don’t laugh at me”…..He really needs products, they truly do help. I’m just going to pray for his mental state, health and other employees are safe. Maybe this is a place he shouldn’t work (maybe in back), especially with the influx of people coming in. Owners of the store should be very cautious with this employee. Anyone who is "triggered" over a mask, should seek professional care.
    Grumm T.
    Grumm T.
    1639482347
    Great product line up and great wellness coordinator, Laurie. Discounts are great!
    Montana T.
    Montana T.
    1639087708
    John L. is the bomb.com!!!!! Awesome customer service and ALWAYS friendly and helpful when I come in to see him! Thank you so much for all you do and your hard work!!! I look forward to seeing you next time!
    Rebekah H.
    Rebekah H.
    1636844868
    Amazing customer service! Super welcoming vibe. Dope guys at the counter. Thank you Christopher and Brantley!
    Yung K
    Yung K
    1635570335
    I ordered some Cakes online and went to pick it up, had excellent customer service and felt welcome the whole time I was there. Would definitely shop again.
    Amanda H.
    Amanda H.
    1631978403
    I’d totally recommend this place to other people. The lady Laurie that attended my husband was awesome she was so nice and polite. He don’t know how to leave reviews but because of how nice the place was and how great Laurie was he asked me to please leave a review because it deserved a 5 star
    travis C.
    travis C.
    1631896858
    Amazing service and stock always has a great selection. John l helped me more than i could have asked for and hope to see him again next time
    Peter E.
    Peter E.
    1630703516
    The staff is very friendly and helpful! They have a decent variety of flower and wax and so on I've been vary happy with everything that I purchased so far and it's always quick and easy!way better than any of the other places !!!
    Evelyn L.
    Evelyn L.
    1630198419
    The staff was friendly and very helpful while I was there. This is all new to me and John L answered all of my questions with care. John L, was beyond helpful and Pleasant
    Kimberly M.
    Kimberly M.
    1628892825
    Customer service at this place is on point, today’s shout out goes to Jess and John L. I love how they are always looking to help and reminding customers about checking emails for specials and discounts going on. Thank you guys for all you do. Essential workers at their finest.
    ALLY M.
    ALLY M.
    1627404633
    The staff could not have been more friendly or helpful while I was there. This was all very new to me and they answered all of my questions with care. Brenna, the manager, was beyond helpful and kind 🙂 thank you and this will be my new spot!!
    mary M.
    mary M.
    1627398101
    I have visited surterra in Ocala a few times now and every experience has been good. The staff is friendly and knowledgeable. Alicia s. And John went above and beyond with their excellent customer service. I would recommend coming here over the other places just because of the service and atmosphere. Thank you again to Alicia and John for going that extra mile for me. Oh and the products are awesome!! 😁 see you soon surterra of Ocala.
    Sierra M.
    Sierra M.
    1625177211
    John was so super helpful the entire time and helped me with any questions I had! He even made sure to tell me the deals they were having and gave me the best one possible. I’ll be coming back for sure!
    SomeDumbGrunt 1
    SomeDumbGrunt 1
    1625012607
    Had an awesome experience with these folks today. Very informative staff, answered all the questions I had, and was happy to do so. The guy at checkout, Mathew, made sure I got all the discounts I qualified for, and saved me quite a bit of money. My new "go to" dispo!
    Florida R.
    Florida R.
    1624985788
    This is an awesome dispensary. I love ordering online and picking up my order. If you don't know what something is, don't be afraid to ask. John L is very knowledgeable about the products they have and how to use them. I really appreciate all the staff as well. You can't go wrong here. Thanks guys for your awesome service!
    Tom O.
    Tom O.
    1624914707
    Worst experience ever! Rude customer service on phone. Said there are 2 profiles for me. Couldn't delete 1 and IT would take 48 hours. Went to store. Rude man said he couldn't do anything and got his snarky manager. She asked what she could do about it. She said there was nothing she could do and didn't know if I would get my 20% off for second visit. Don't bother with this place unless you need irritation and negativity in your life.
    Bruce W.
    Bruce W.
    1624565181
    Been a Surterra customer for awhile but never had a bad experience until today. Manager made it clear to me that post-Covid employee happiness is more important than customer satisfaction. Ocala has plenty of friendly alternatives. Will return when pigs fly.
    Duran D.
    Duran D.
    1623963160
    I went in yesterday with my father who was a first time patient and John L took care of us. John was very helpful and knowledgeable about the medicine that would best work for my father who has no previous experience with cannabis. My father left confident and optimistic about his new medicine thank you John.
    Paula D.
    Paula D.
    1623957378
    John l. Is very helpful and knowledgeable.Love to see him there. One of the finest salespeople on staffPaula
    M R.
    M R.
    1622131590
    Messed up my acct and my order was made when everything was in stock. Only to show up and not only are my order items sold out but the manager refused to do anything about it. What's the point of having all my info on file if you're not going to contact your customer if there is an issue with the order! Customer Service should be top of your list and telling a "customer" there's nothing you can do about is not customer service oriented. We'll see what Corporate says!So update...no phone number for corporate(mmmm sketchy). Called and asked to speak with a supervisor and here we are a week and a half out and still no callback. Was told Elizabeth reached out to the dispensary instead of calling a customer back. Trulieve has a policy to call the customer if there is an issue with your order. Guess who doesn't do that...Surterra! I will be filing a complaint with the BBB and it doesn't hurt to also give a person I know a call who works at Consumer Reports!
    Lonnie M.
    Lonnie M.
    1621193426
    Sending out special thanks for the treatment I received by Marjorie at the Ocala Florida store 11115sw 93rd court Rd because of her I am now a loyal patient. Surterra will be my choice thank you for your special car care
    Chase E.
    Chase E.
    1617659606
    This was a pleasant experience coming to the store dealing with the staff they are very friendly and helpful and are always promoting products that are in the store which makes things easier when Trying to understand products! What would satisfy me absolutely better than this is having More Strains with higher THC content Available in the store and possibly a point system for people who purchase merchandise so they can get points like Trulieve does. But otherwise thank you everyone I know one of the staff named Debra was very helpful at this particular location.
    Ron#1 1
    Ron#1 1
    1617307895
    Another easy trip to Surterra. James is professional and knowledgable taking the time to talk about what's new. Jess handled checking me in the system and the cash. She was professional and so easy to deal with. I have been to others. These guys are top notch 100%
    beth R.
    beth R.
    1616803427
    I had the pleasure of going for the first time to the dispensary and meeting Bri. I was so nervous about going in for the first time not knowing what to except. She was so helpful and kind. She walked me through everything I needed to know. Made me feel comfortable and at ease. Wrote out everything I needed to know when I left so I was able to follow her instructions when I get home. Just want to say thank you so much Bri for taking so much time to explain everything to me. It was a wonderful experience.
    Jonathan B.
    Jonathan B.
    1616626483
    The staff is very friendly and knowledgeable. They also have great special offers like free kief. I have never had to wait in line or been told they didn’t have what I was looking for. I also appreciate the quality of the products.
    Daphnie J.
    Daphnie J.
    1614685295
    Friendly and courteous staff, great product selection, and safety measures in place for protection from Covid-19. Staff are very knowledgeable of their products. Overall great experience.
    Katie S.
    Katie S.
    1613863969
    I’m giving this 3 stars, mainly because they aren’t discrete with their packaging. I walked into my home with children running around because my sister came over unexpectedly. No particular issue, expect the blatant THC! dominating in red lettering across a white background on the package I was bringing home. I didn’t even realize it, because the other side of the bag shows nothing. Come on, marketing team of Surterra. Please change your bags, because that’s an extremely confidential bag I’m walking around, even if it’s just to my home. Flower is ok. I really just go for the concentrates and edibles.
    Dorthy B.
    Dorthy B.
    1612799205
    Strip mall location makes for easy in/out. Love the Jimmy Buffett vape line. Last time we tried flower it was dry & lacking. Trying some again. But came for the Tsunami
    Alina T.
    Alina T.
    1610473047
    This is a great dispensary. The staff are great and knowledgeable, their flower is the cheapest around... And the best... Oh and the tall budtender with dark hair (forgot his name) is really nice to look at too.
    Coral K
    Coral K
    1609775774
    Surterra rocks! They have always been one of the quickest dispensaries and I've never had an issue with an order. I highly recommend the Ocala location: I pre-paid my order online, and IT TOOK LESS THAN 30 SECONDS TO CHECK OUT AND LEAVE WITH MY ORDER. AMAZING!
    John S.
    John S.
    1609609489
    The dispensary in west ocala has great service, inventory, knowledge , parking. It is by far the best experience At procuring medicine. You beat your competition hands down.
    Alina T.
    Alina T.
    1608940398
    This is a great dispensary. The staff are great and knowledgeable, their flower is the cheapest around... And the best.
    Mike P.
    Mike P.
    1607985904
    I would highly recommend this dispensary above all others,In my experience not only is the product some of the best of the market,its the staff that will always keep me coming back! Just a quick update,this dispensary continues to innovate with all kinds of new products with the same great quality i continually rave about.i have to say the quality of product can be copied and it will always be the staff and all the great knowledgeable employees that make this dispensary far more valuable to the community than most can comprehend!
    Danielle S.
    Danielle S.
    1607961021
    John is my favorite Bud Tender. He is very knowledgeable about all products and shows the best customer service. Thank you so much for your help today John !
    Big J.
    Big J.
    1607090802
    I highly recommend you give them a try for your products. In and out, no waiting most days. They all are well educated patients that know their products well. I can’t express the importance of this, also it makes the entire experience much more enjoyable.Go see Bri!
    Melinda C.
    Melinda C.
    1605620430
    The older gentlemen is super rude, the quality for the price is ridiculous. Ive gotten more product for less money at the other dispensaries in Ocala. Some have there ground flower for 25$ and better taste and high. I started going a year ago and they lost my business when i walked in one day and the older guy was yelling at a customer. Just go to a different dispensary
    Tammi G.
    Tammi G.
    1603566879
    Ground flowerBEWARE last 5 I ordered filled with stemsSo no deal at 50 for a 1/4Looks like they are being added on purpose because some are over 1 inch longGoing downhill thank goodness there are more Dispensary choices now in Ocala
    Daniel P.
    Daniel P.
    1601932679
    The flower here is always horrible. Its so bad they have to put packets in it to keep it fresh. Second time here and never again. Glue was full of stems and leaves. Very badly trimmed for the price they charge in these stores. Never tried other products only flower. If you want quality go to growhealthy.
    Paige
    Paige
    1601232658
    Jhenne was very helpful in helping me understand what I needed and they are cheaper than most dispensaries. Always clean, employees are always polite and I never wait at all. Thank you guys!
    Colleen S.
    Colleen S.
    1600650459
    Jhenne was so helpful!!! Being new at this,I wasn't sure what I wanted and she pointed me in the right direction!!! I have been very satisfied with the products she had me get.
    Mark K.
    Mark K.
    1599203307
    I would like to share and give them five stars. I would also like to thank the staff especially Marjorie and Shane and everyone else there.I think it's a very professional highly reputable place I was very happy the first time I went. You're always very good to me having my order ready very conveniently and always having a good stock.sometimes things are out but usually within 2 weeks they're fully stocked up again. And also very convenient for me only maybe 20 mi away from my house. I'm very happy with the staff and I recommend this place highly over trulieve thank you
    Santo S.
    Santo S.
    1599187690
    🔥🔥🔥🔥🔥 my spot LOVE THIS PLACE!!!
    Mike P.
    Mike P.
    1598979328
    I would highly recommend this dispensary above all others,In my experience not only is the product some of the best of the market,its the staff that will always keep me coming back!
    C D
    C D
    1597874107
    Great customer service, great educational info on website & by staff. Large variety of strengths, ratios & types. Good prices, discounts, first time trying.
    Charles M.
    Charles M.
    1597805862
    Great dispensary! In and out quickly. Awesome customer service! John was very attentive and made excellent recommendations. Product was perfect for my needs! Thanks, John!
    There was one young lady working the counter and she did a wonderful job getting us all in and out quickly.
    Clay Dobson
    Clay Dobson
    1597534306
    I typically order online for pickup and can be in and out super fast if need be. The entire staff has been great, but John L. really stands out. He always remembers my name when I walk in and he knows what I like, so he’s always telling me about any new shatter or crumble they have in. Can’t recommend this location and John enough.
    Jacy C.
    Jacy C.
    1597458287
    I love Surterra, they have great products and staff. John L. Is especially friendly and knowledgeable of all their products and always has best recommendations!
    Charles M.
    Charles M.
    1597426028
    Great dispensary! In and out quickly. Awesome customer service! John was very attentive and made excellent recommendations. Product was perfect for my needs! Thanks, John!
    Mark T.
    Mark T.
    1597424417
    John L was super helpful. Suggested some new products based on what I’ve tried. Really good experience
    Matias N.
    Matias N.
    1597273077
    Amazing products, high quality, and amazing staff! Jhenne was full of knowledge and helped me choose the correct product for my lifestyle.
    Nataly Y.
    Nataly Y.
    1597269683
    John L was great! Fastest experience I’ve had in a dispensary in a while. I was in and out and was given some great advice on new ways to utilize my medication that’s better for my asthma, so thank you!! Will be coming back!!
    Jay M Warsaw S.
    Jay M Warsaw S.
    1597187533
    Products , very high quality , along with the staff to go along with it, very high-quality also!! 💖
    Peter E.
    Peter E.
    1597182149
    The staff is very friendly and helpful! They have a decent variety of flower and wax and so on I've been vary happy with everything that I purchased so far and it's always quick and easy!
    Tony S.
    Tony S.
    1597013896
    The customer service & products are great but for about a week now they've had no flower available. The distillent is great quality but there's such a limited selection to choose from that the only good one is the granddaddy purple.
    Jose R.
    Jose R.
    1596835630
    Got the littles and I mean I had plain sticks In there with no flower on it every little bit adds up and the littles were not that great either
    derek J.
    derek J.
    1596816854
    I stopped by today .The staff were polite.I was helped by Margorie she was extremely nice I knew great detail about the products before my purchased them which are reasonable prices.I will definitely be returning and referring.
    Tony S.
    Tony S.
    1594903684
    The customer service & products are great but for about a week now they've had no flower available. The distillent is great quality but there's such a limited selection to choose from that the only good one is the granddaddy purple.
    Dallas
    Dallas
    1593777351
    Their products are great the employees are awesome. The prices are a bit higher than the other stores though. Sorry but I'm just being honest.
    Tony S.
    Tony S.
    1591652858
    You can never go wrong with choosing Surterra! Like their Orlando location the staff here were very nice, the whole process took less then 5 min & their products are always amazing quality. I'll definitely be back.
    Barry S.
    Barry S.
    1590550532
    Love Coral Reefer Surfin' in a Hurricane.. only I would like to call & check stock.. But they don't answer their phone...
    Christina M.
    Christina M.
    1590342001
    Such helpful staff here. I knew nothing about it and they took time to explain it to me clearly. In my subsequent visits they helped me further learn which strain helps me the most. So grateful for their help, just wish it wasn't so expensive.Been ordering from here for a while, it took some guidance to find the right formula. They are so helpful here.
    brigitte R.
    brigitte R.
    1586965369
    Out of the five dispensaries I’ve been to Surterra is the best. Employees are very knowledgeable. More so than any of the other places
    Britt B.
    Britt B.
    1581620305
    AMAZING AND SUPER FAST
    Far V.
    Far V.
    1581202253
    Staff was very helpful with my mother. Going as far as to explain how the devices were used in a physical demo. They didn't push random products, and took their time with a disabled woman, until she was confident she knew what she was doing.
    Christina M.
    Christina M.
    1580336603
    Such helpful staff here. I knew nothing about it and they took time to explain it to me clearly. In my subsequent visits they helped me further learn which strain helps me the most. So grateful for their help, just wish it wasn't so expensive.
    Holly J.
    Holly J.
    1574626685
    Sandra and Audrey, great delivery! Not sure which one met me in parking lot at my office? But, She was Great! So pleasant! And sweet! So glad to see that your delivery drivers travel in pairs!
    Melissa F.
    Melissa F.
    1573925255
    I cannot express adequately how very nice the staff is at Surterra. When I go there, I'm treated like I am the most important person that walked in the door. The staff is always courteous, concerned with my comfort and eager to help me select the product I need. I've also used their delivery service which is awesome. I hope they will continue to be very successful.
    ThatBoyMosh S.
    ThatBoyMosh S.
    1572726412
    Went there for the first time. Pretty awesome experience. Dude at front desk explained everything well and gave me the best products for my budget. I highly recommend there brand vape pens. I highly recommend this place the staff is friendly and the atmosphere is great
    Ian B.
    Ian B.
    1571180605
    Amazing! These folks are all professional. Give you every detail of information about the process and product available, and then some. Very friendly, funny and helpful tenders throughout the procedure. I was quite impressed. I loved it! I will definitely return and highly recommend this dispensary. Oh, and of course there's the product; which is the absolute best part! I feel fantastic! 5 stars.
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