Surterra Dispensary in Orange Park, FL
Based on 327 reviews
sharron R.
1726239281
I come in there often and I will say first and foremost the staff is always friendly, knowledgeable and patient. The store manager helped me the other day and she was extremely friendly made sure I knew about all the specials and how I can make my discount to work in my advantage. Surterra has great prices and great discounts.I will forever be a loyal customer.
tiffany M.
1725040058
This place was awesome. There is one on park that gets confused for this one. I know because I did that. But I'm glad I came. It was nice clean professional. Check out was great. My receipt says prepared by madreka. Even though I came to the right place, it was the best experience to transfer and change over. Thank you! I'll come again!!
Jim P.
1724589503
I Love this store . Not one store compares to Suteera.. They are Knowlegable when I ask a Question the Clearks have an answer. They are very friendly& cheerful and care about Customers. Needless to say the deals are fantastic and the Products are always number 1 great Quality none better.
Sean R.
1724542735
Surterra always has the best deals for high quality products. Awesome flash sales on a daily basis. The OP staff is super knowledgeable and always quick to make recommendations. This location is my go-to dispensary, nowhere else comes close to the level of service.
Grandma M.
1722107078
great place. good variety and quick service. Tay and Marceesa were super friendly and informative but I was not "allowed " to tip. you shouldn't tell your clients what they can do with their money, this was disappointing as they deserved one.
Michaela S.
1720700058
Went into Surterra at the orange park location and I felt like I was at home. Ashanti and Tay took really good care of me. Both greeted with me this amazing wonderful warming smile and personality that was just melted my heart. As far as products they know both explain the new products perfectly to me. This store and customer service is fantastic. I will be returning to this store again. My visit was just was awesome I will be returning and shopping there more often than I usually do. Thanks Ashanti and Tay you both are the best went above and beyond without me even asking you all 2 ❤️
Sean M.
1719621067
I medicate on a budget and they have deals that work for me, the products have all been of great quality(in comparison to other dispensarys), and ive been taken care of by almost every one there and always a positive experience.
Christina M.
1719165737
My budtenders name was Medreka and she was so wonderful! She makes her job fun and she knows her stuff! THESE PEOPLE DESERVE TIPS!!!!!! I almost got mad when I found out that they can't accept any...
Steven J.
1716827960
This is my favorite dispensary I have been to. Super friendly and respectful staff, Just got another amazing deal and there products are excellent quality. Best prices I have ever seen and I have been to a lot of different dispensaries. Definitely recommend surterra over any other dispensary. Thanks surterra!
Exotics And A.
1716380772
Great products and service, but no Veterans discount by deception. The Veterans discount doesn't stack with sales and everything is ALWAYS on sale. Thankfully the sale is greater than the discount, but it's still disheartening.
josue C.
1715468531
First time here , loved Becca! Really sweet and didn’t feel rushed! Lots of great first time deals and I think we found a winner. Great flower & really happy with the first time experience overall! P.S I love that there are paper menus and not tablets to tap!! It’s just the cherry on top!
George G.
1715271434
Love this place! They are always friendly and you never have to wait. Everyone there is awesome! The Full Spectrums are the best in town!
Giavanna D.
1714926797
Staff are always so lovely, a red head woman named Becca (I believe sorry if it’s misspelled) helped me out and was very quick and kind. Much better than the Park St location in my opinion.
Chris T.
1713130872
Went in for the first time yesterday and the gentleman who helped me was super helpful and friendly. Love the more reasonable prices and quality is on point! Definitely plan on returning soon
Rachal P.
1712673650
Best dispensary I've been to! Ashanti was friendly and helped me leave with exactly what I needed. The store was very clean and every staff member was very helpful& friendly!
Trodden O.
1712072991
I love the bud and the service. It feels like I'm at a store instead of buying weed at a DMV which is my experience in other places. At This place you become a regular fast, and the vibe is awesome.
Beth M.
1711369051
I’m a newcomer and so far I have been to 3 different dispensaries and Surterra is by far the best. I’m on a budget and they have the best sales and never disappoint. Super friendly staff as well.
Matthew G.
1711052602
This is the best location in the area. Beyond the best products, the staff is top tier. Haven't found a more enthusiastic, kind, social, and knowledgeable staff as David, Drew, Becca, Ashanti, Jam!, and all the other tenders I've had the pleasure of dealing with in any other location or provider across the whole state! This crew is seriously the best in the business!
Brandie S.
1708871612
Excellent customer service and knowledgeable staff. Quality products. Tay and David (if my memory serves me well) helped me find exactly what suited my specific needs. I will definitely be back.
Richard H.
1703875863
Best experience yet! Most companies get worse and worse over time but every single time I walk into this dispensary I come out happier and more knowledgeable than when I arrived. Andrew prepared my order and gave me some tips on using the twistspencer that blew my mind. In and out the door in 3 mins. The products and the info worked exactly as explained by Andrew. If I could give 10 stars I would.
Dan H.
1700326866
If I could give this place 0 stars I would. I bought the gorilla puff smalls 8th and it was nothing but sticks and super dry buds. Very disappointed, I knew I should've went to MUV. Don't waste your money here on bud.
miranda J.
1698510985
Love it here! Definitely the fastest dispensary in town by farrr, never ever a wait! All the staff is amazing and kind especially Drew is always so helpful!
Dakota S.
1698363770
Very friendly and helpful staff, very clean location inside, and the smell is always wonderful. They also do delivery, which has always been a great experience as well.
Heather R
1695424973
Jamera was awesome, She educated me on the wellness line. Sunshine was so kind and helpful. Ashanti &David were very friendly and kind. Thank y’all so much for helping me.
Jason S
1693510149
UPDATE!. I sent an email to the email address in your response before I made the review and got the standard "Thank you for taking the time to reach out and share your feedback with us. We have made sure your complaint has been escalated to the appropriate parties, and we apologize for any inconvenience"Bait and switch. I ordered on line for pick up. They would not honor the price online even after I showed them the itemized list with the prices the website had. They blamed it on a "glitch" and didn't care. They should honor the prices that the website shows. I will now go somewhere that cares about their customers.
Richard H.
1689868869
Ellie was incredible with my order. She was personable and went above and beyond to make sure I left there one happy camper. This was my 2nd visit and again I was in and out in less than 7 minutes. I know thats a high bar and It wouldnt be wise for me to expect this everytime but this is the best dispensary. Sticky flower shows the quality they're dealing with which is so much better than any other option here in Orange Park. Thank you again, Ellie and thank you Surterra for raising the bar!
Richard H.
1688683845
In and out of this place in about 4 mins from check in to walk out the door and probably would have been even faster if I hadn't been second in line. 60% new customer discount which is even better than all the competitions new customer savings. Andrew helped me with my order and this guy not only knows his stuff he made me feel right at home as soon as i walked in the door. Now I doubt I'll go anywhere else for my flower needs! Thank you Andrew for making my first visit a GREAT one and the advice about the products I purchased couldn't have been better. A+ Service
Ashlee W.
1687204213
I love the staff at this dispensary. They are always prompt, helpful, and super nice. This is the only place I have never had a bad experience at. I just dont understand why you won't let us tip your people. Every dispensary allows tip jars but this one. Your employees work hard for your company. You should allow them tip jars. That's the only thing keeping this from being a perfect experience.
CG T.
1685280682
Absolutely loved this store; it was the only dispensary we would shop. Around six months ago their customer service became atrocious. The final straw was losing all of our loyal rewards. Be forewarned they are use ‘em or lose ‘em. I personally had 1900+. Literally only get so much script a month but we’re being penalized for that & you can only use 500 points per purchase. Will never shop here again. MUV OP is right next door 10/10 recommend.
Simba M.
1684456282
I just went to this one for the first time and it was a very nice visit. The place was very big and spacious, and very clean. I had to use 2 transactions because of all the stuff I got, but Ashanti and Jamera got my order taken care of with the quickness! They were super nice and helpful, these boss ladies deserve a raise 😈
Patty F.
1680143092
This place is great the phone help to order is great their stuff is always on time place is very clean. the staff is extremely friendly and helpful Along with they are very well educated about their products. I wish they'd get crumble and shattered back ,however I would highly recommend them. Their great prices are reasonable And the medication is very high quality fresh quality and quantity are both well matched. Great staff at 🍊 Park store. Give 4.5 stars only because they don't have any shatter or crumple and have not for a minute.
t d
1678407929
This is one of my favorite dispensaries in OP! Sales & products are great but staff is excellent! Ashanti & her staff are always polite, knowledgeable & kind! Ashanti is an excellent manager who genuinely cares about not only her customers but her staff! It’s rare to find someone as genuine & dedicated as her!!!
Yahminah X
1674322582
I will like to say my experience at this location was good and fast service. Ashanti was super friendly and nice. I loved her attitude and she went above and beyond for me with my visit the other day. I would highly recommend this location to anyone looking for good products and friendly staff. I wished Surterra would allow customers to tip the employees I think this will be good idea.Thanks Ashanti for the positive experience!!
Tyler N.
1669134832
A nice Rea of Sunshine today! Went in for the first time today and was helped by Rea Jamera and Sunshine who went above and beyond to make sure I was taken care of. They were very knowledgeable about their products and were friendly to everyone who came in. Great service great product, will definitely be back.
Macy M.
1667745376
By far the best dispensary in Clay County! All of the staff is incredibly friendly, professional, knowledgeable, and overall just makes your experience great. You don't have crazy lines here, they get their customers in and out. If there's ever a crowd it's organized, not corraled. Online orders are the quickest of course but making last minute changes to your and placing orders in store are also a breeze. Their website is easy and rewards are by far better than the rest! Oh and their quality is 10/10!
Rea C.
1664651560
Very welcoming environment. Ashanti served with a smile and took her time to explain information to me about the products that I didn’t know before. Whole staff was just as pleasant as her to be honest. Definitely will be returning !
Steven F.
1662218033
Hands down!!!! The very best spot in Town. I have visited every store in this area and at first didn't even know that Surterra wellness was even a Medical marijuana shop. I figured due to it's small unassuming store front that it must be the runt of the bunch man-o-man was I very wrong like I said at the beginning hands down the very best store if their superior products don't convince you their discounts will. Like their 60% off first time buyer and much much more.
Stephen D.
1661356943
I normally don't have any issues at any Surterra that I go to. But this location in Orange Park that I've been two twice now and both times haven't been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with herand I was PoolerI normally don't have any issues at any Surterra that I go to. But this location in Orange Park that I've been two twice now and both times haven't been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with her and I was polite the entire time with her. As I left I told her thank you and to have a nice day and she just stared off and wouldn't even look at me. So much for this place being a compassionate place for people who need this medication. Well never come back to this location again!!!!
Anita L.
1659976187
Andrew and Wyatt were very courteous and kind. They answered any questions I had, and made sure that I had no concerns or questions. The atmosphere is incredible and very professional. I do have one concern though. Why do they have to refuse being tipped. I am tipping them for their time helping to answer questions, and doubts.
Mp R.
1659280474
Can’t keep their basic products in stock. For someone with an anxiety disorder where only 1 product works and you never know if you will have access to it. Sucks. 1 really good product, 1000 abysmal operations management. But the one product works really well for me so I guess my life now is based on calling every day to see whether they have it in stock. Way to get somebody with an anxiety disorder even more anxiety.
Michael K.
1659119848
Super clean facility with great customer service. They have the most potent flower in the area. Bittersweet, Banana Soda, and Big Smooth are great. Concentrates are good and their full spectrum vape cartridges pull like no other. They will actually cloud like a normal vape. Highly recommend 👌
Alexandra S.
1654696562
The whole atmosphere is the most least inviting out of all the other dispensaries. I bought a 7g container of pre grinded flower and 3.8!!! Grams of it was thick huge stems.. so I paid for a little over 3 ounces and threw away half. I will NOT be returning and I do NOT recommend. MUV next door is fantastic and so is trulieve down the road a bit! Avoid this place!!
J. J.
1653241292
Stopped by today to check these guys/gals out and was very happy with the experience. I placed an online order but changed my mind on one of the items. The staff was very eager to help me find something different. We talked about the terpene profiles of a few different things and it was nice to have a conversation with someone who understood what I was talking about and seemed like they liked their job.
Stephanie R.
1649336281
This place has amazing products the staff is sooo knowledgeable the prices are good it is a clean building welcoming and warm feeling. The staff is never judgemental always passionate about helping you this is not just a place I get my medicine but a place I hope to work after my back surgery
vivian H.
1648171514
It was my 1st visit in today March 24, 2022 at 530 pm.The store manager. A young lady with a bubbly personality and great attitude helped me with what I needed. She wad able to answer all my questions. She was very helpful with letting me know about the rewards and other things the company has to offer. I will be back. It is hard finding great customer service. The products I have bought are good so far. Thank you
Sharrie T.
1644006345
Gordon Dylan and Shane were so awesome. I was treated like they knew me. More then a customer. I even added to my order. With no issue . They were fast , friendly and treated me with so much respect. I am sincerely grateful!!!!
keith M.
1642963547
Order was ready to go as I ordered. I was in and out in less than 5 minutes. Professional staff, easy to order site. I got a great 3 for 2 sale on vape pens. Will shop here again for sure.
Charlie M.
1640817198
Had my first visit today. It was a really great experience. The products are effective, and the customer service was fantastic. You can’t beat that first time discount. I’ll be back for sure! 🙂
Lauren H.
1638842856
Finding and getting into the parking lot of Surterra is horrible! There needs to be a sign saying where you guys are so your customers can find you without causing an accident. The medicine is kinda pricey and it's honestly not that good compared to a couple other places. I buy alot of concentrates and wanted to try theirs and was really disappointed with the couple I bought. Even curaleaf has better concentrates than this and I don't care for them! I wanted to try their syringe and like always I push on the back of the syringe to squeeze the product out and the syringe shattered and sliced open my fingers! NEVER EVER EVER has this happened to me!!! I will not be a returning customer and this was my FIRST TIME!
L C.
1637279823
What better staff to assist me along my journey to wellness!!!! Sunshine is always a joy to see. Love her spirit!
J
1636333978
Legit my go-to dispensary, everyone is so polite. Never have an issue picking up and every single employee I’ve ever spoken too is very knowledgeable on their products (which I appreciate) good deals all the time. Quality product 👌
Hannah G.
1635176554
Ashanti and Sarah were extremely helpful and the online order process was quick and efficient. I wish they could accept tips, but they said this is the best way to help them out. The first time discount is unmatched to any other dispensaries in Jacksonville. Extremely excited to try my order and will most definitely be back.
Tee V.
1633899272
So my first visit was very welcoming. After the relief I got from my medicine I'll be sure to revisit. Annnnddd Sparkle (purple hair) was so helpful and is definitely another reason I'll be back, along with the great pricing!!!!!!
Sketch M.
1632846445
Great location glad they have "Reggie" low THC (bellow 14%) preground flower ¼ Ounce for $10-$15. Being low income these sales are lifesavers when it comes to being able to afford my medicine. The nicer pretty Higher THC "Kind" bud is also available at higher prices ($50 a for ¼ Oz) the Reggie low THC is all my budget allows so I'm forever thankful for the low THC sales that make buying medicine budget friendly. If it wasn't for the regular low THC sales I doubt I would be able to afford my medicine. Thank you for all your help!!!
Sabrina M.
1625624852
Ashanti and the other associates were very knowledgeable, kind and a joy to do business with !!! You have an awesome crew
Joe V.
1623883239
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.......................................Edit: The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there's another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.
Joe V.
1623883181
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.Edit. The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there's another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.
Aerial S.
1623415468
Staff are very friendly and the product is good. I would’ve rated it higher but they have GOT to get a better system for check in! There is absolutely NO REASON that people who have pre-ordered should wait in a line of six or seven people with people who are just walking in, still looking at the menu, and trying to decide what they want, it’s absolutely crazy. They should have two people at the counter, one person to check in pre-orders and the other helping people who don’t even know if they want yet. Love you Surterra but there’s definitely room for improvement ❤️
OpposedHealer
1622675758
I’m a regular here, and the service is always on-point. Don’t like waiting in line? Order from the website and pick it up when it’s filled. I recommend setting up CanPay for even faster pickups. It’s a literal grab-and-go, much faster than ordering in store. Employees are sweet and helpful too, so don’t be afraid to ask them questions!
David I.
1622652386
Bud quality is not that great, on top of that they do not let you see the product before you purchase. I don't like gambling with my money. Their highest THC rated bud smelled like fresh cut grass. Not that strong.
Jessica B.
1622235510
Love Surterra Orange Park because of their continuous deals, great employees, and quick service. Sparkles is always so helpful when I have questions about different products I am looking forward to trying. Keep up the great work, and thank you to the employees who are always so friendly and a pleasure to see!
Joe V.
1621255835
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.
JennNJuice 9.
1621192954
I absolutely love that I found this place. The products are amazing, the prices are favorable and the amazing service from all the employees always goes above and beyond. I’m a forever customer, and I would (and do) recommend this place to everyone.
Miguel C
1620521959
Very nice staff but every time I buy pre ground flower 2 out of the seven grams are stems. And complete powder not very rollable. Very disappointed won’t buy again after 4 times of the same thing.
Kayla C.
1620340890
The moment I walked in I was greeted so nicely. Though I did not catch the name, he did have purple hair! It was my first time visit and he was so cool to walk me around even though there was patients walking in behind me, he was polite to excuse himself and just explaining what each room was. Everyone was so nice and I was so pleased to how everything was so organized like a pharmacy you pick up your order you put in. Thank you for making my first time visit so memorable!
Kristina M.
1617896821
Why stress over long waits and little options from the other stores this place always has ground flower not just for one minute of the day once a week. Thanks for having great employees and lots of choices. This place is the best!
tigershifter
1616073898
Great staff, always friendly and professional.Makes it an enjoyable experience.
austin B.
1614723550
Ordered on my way home from work and within less than 5 mins walked out of the door !Thanx Ashanti W and staff for the fast service!Kicks trulieve in the @$$!!!Surterra4life
Justin C.
1614197287
Horrible experience. If you could input 0 stars I would’ve. Never spending my money at this establishment ever again.To solve problem make certain specials only available IN STORE , Period. Works very well. You’re welcome.Justin Croy
Page T.
1612528022
Surterra is truly one of the best in this area. The product is high quality and the range of products is great. The interior of the facility is clean and social distancing/masks are enforced. All of the staff are friendly and knowledgeable and always help answer questions, provide feedback, etc.
Joel D
1609435131
Since day 1 been the best to me compared to the other companies around. I feel satisfied everytime I leave here. I would suggest a poster explaining the tier list and tvs reflecting the menu. Hope this feedback can be used, I want to see my favorite dispensary go far!
Kacey S.
1608230418
Once again GREAT service with a SMILE. Always a wonderful experience/ interaction with Ashanti.
Jason A.
1607039559
I had a great experience with Sparkles at Surterra - Orange Park. This is not the first time I've dealt with Sparkles, and the other times he has provided great customer service also, but this time he went above and beyond and I feel compelled to leave him a glowing review. While ringing up my purchase(s) I asked if the purple punch "twistallate" could be put under the oral tab of my prescription. He then went into great detail how distallate it can also go under the sublingual tab and how there are so many uses for it. I can not wait to come back to see Sparkles and see what I can learn next.
irisa B.
1604686911
I didn’t catch the first persons name but i walked in and he was so helpful, polite just a cool guy. He had to clock out So he passed me over to Max. Who was helpful and knowledgeable. They provided a great experience!
Jordan W.
1602881444
Stopped by the Orange park clinic earlier this morning for the first time, not knowing what to expect. Marley (I think that's her name, the front desk person) was extremely helpful and patient in answering my questions, so much so that I walked out with not only more than I was anticipating but also super excited to try all the new things. It was pretty on the inside, there's free water and lots of room to distance yourself from people. The people dispensing the medication in the back were also very friendly and just genuinely the entire staff seemed really knowledgeable. There inventory is wonderful as well, lots of fun things to get.
Mike's cannabis R.
1602753682
Awesome place with plenty of options and I love the chunk the little buds options so amazing only thing I wish they had is a mix and match half oz deal then this place would be to amazing thanks for providing great products update went back and the prices have went up and the store doesn't have enough stock for all the patient's who come here so you will have to settle for whatever they got if there out smh crazy how all dispensaries in Jacksonville and Orange park have barely any medicine available and the card cost so much to access these places so I'm thinking of taking legal actions against these places for promising to provide quality medicine but have barely anything to offer like who is this really helping if I have to go back to pills cause the store doesn't have the stuff I need for my conditions smh
Michael L.
1602263376
Website does not keep an accurate count of inventory. Jars of medication not properly weighed sometimes over mostly under 3.5 grams. Customer service team is very unknowable about patient needs and rude. Even got disconnected from the chat. I do not recommend this organization!
Michael L.
1600972128
Just picked up some Original Glue at 24% thc the terps are spot on great taste. Awesome mellow high. Great customer service at a fair price.
Amy R.
1598297276
Great environment. Ordered online and it was filled very quickly. Customer service was awesome. Product selection was top notch. Thanks for the great experience. Definitely will be a repeat customer
Kayla H.
1597173037
I like the products, but I been giving incorrect change by staff there 3x and twice was from the same person. I don’t mind mistakes, but honestly I feel like there some Ill intent. If the cash register is telling you what the change is, why are you telling me it’s less? I been going here for more than a year, so the incidents are spread out, but I definitely would count my change before you leave the counter.
Sara W.
1596489911
Have been going to Trulieve for a year and compared to this place Trulieve is like Walmart for products & this place is like Target. So beautiful inside. It’s spacious, everything about it is calming. The other customers were very calm and the staff was nice. I got the Oregon Nobel strain in the second tier and it’s so beautiful and smells amazing, very citrusy. The packaging of their other products are very nice and their CBD tincture has a good taste. I was also able to switch my order to the orange park location from the Ocala location with the help of someone on their customer service phone line. They made everything easy for me and their prices are pretty compared to Trulieve. 10/10 recommended and I will be back.
Mia L.
1596345958
Bringing in more varieties of flower in affordable price ranges. The staff is professional and friendly. Corporate needs to work on keeping the good employees.
Mia L.
1595650451
Surterra is a last resort for me, primarily due to cost. They seem to have more flower options now. Really like the staff... professional and friendly.
Linda E.
1592083517
This is the first place I went after receiving my MM card.The young lady was very helpful explaining the ratio of CBC to thc,also dosage etcétera: the prices are reasonable, none of the stuff is cheap but that’s to be expected
Crystal G.
1591903954
I went to the Orange Park store this morning for the first time and Lamar helped me acquire my medicine. He was very informative, kind and he answered all of the questions I had as a new card holder. The store is very feng shui and the other associate that was there was also very kind but I did not get her name. I highly recommend this store to everyone.
Max A.
1590527364
Best dispensary in Jax! The concentrates (blackjack and tillamook and grand daddy) purp are the bomb! Gdp and Gg4 are the best strains for flour in my opinion! They always have the fire! The whole staff is friendly, amazing and knowledgeable! Surterra the best kept secret in Florida cannabis!
Jennifer M.
1590089979
Lamar was extremely kind and patient He educated me on the different types of cannabis that are best for my needs. I appreciate him, and the entire staff, as this is all overwhelming to me. 💚
Steven B.
1588893677
On Monday morning I received a text from Suterra with a promotion offering two free vape pens with a $250 order or 1 vape pen with a $175 order. Wanting to take advantage of the offer I got on-line. The Suterra web site usable if rather cumbersome. Having to click “explore” to see what is in stock or the price until is a big time waster (I would hire new programmers and check out the competition.) I didnoticed that the flower stated "2 units per customer per day" not being sure exactly what it meant (a close by competitor limit is 2 per strains) I order two eighths of two different strains to check if the site would take it. When the web site took my order I assumed (you know what happens when you assume) it was per strain and proceeded to add some vapes and a concentrate to reach the $250. I soon receive an e-mail showing my order as I placed it stating that it would be ready in 30 minutes and that I had to pick it up by 6:45 or it would be cancelled (competitors offer 24 hrs.) Upon arrival my order on their screen showed a single eighth of each strain. It mattered not that my e-mail showed my correct order. I was then ask to wait while other customers were waited on. After several minutes what a manager, I think, appeared and after explaining the situation I was told I could only get 2 eighths per day regardless of what he web site said. As I was about to walk out the manger said something that I interpreted as good customer service to allow the order this time since it was their web site error, but to "remember next time". When I got back to the register I was once again told I could only get one eighth of each. I once again spoke to the manager with no satisfaction. Not only could Suttera improve their web site they could also improve their training. Someone needs to explain to the Orange Park manager that is better to allow an exception when the misunderstanding is cause by the company than to completely lose a good customer. Also, Truelieve sells the ground flower for $25 a quarter not $50 and I just picked up 4 today.
Debrah C.
1587331990
Second time here.Both times I've had great help from the young man working counter..both times the young lady working has the worst customer service..no smile,no extra effort to act like she likes being there..wow..Loosin up girl..act like you enjoy what you do...I appreciate you being there for sure...Other than that...♡ the place
David C.
1583875997
Does not stand by their product... disabled veteran/arthritis patient, cannot break apart shatter as it is served like a Hershey kiss in a Reese’s paper cup.... tried exchanging for soft wax told no exchange policy for unusable medicine...
Deb R
1583250577
The Surterra staff in Jacksonville is courteous and customer focused. I do have issues with their disposable pens, as 9 have quit on me with over half the product left in them. I cannot get credit because they have not been returned in the 90 day time frame. Very disappointed, and expensive!
Sandwichanchor ツ
1579768346
My first visit to Surterra was a great experience. Everyone there was very friendly and even offered me and my friends water while we were waiting! Keven talked to me and he was extremely helpful and informative. Any questions I had, he gave detailed answers to and was able to give good suggestions and helped find the right things that were beneficial to me! Thanks!
Mark B.
1575932153
Amazing staff and dispensary, Kevin handled my order and educated me and my fiance on all aspects of our products I will definitely be coming back. Thank you Surterra for putting patients first like it should be.Update: just medicated and the product is amazing, I love you Surterra 😍😍😍😁
Lacey
1571584384
This is the first dispensary I went to. It is a really nice set up and the flyers and brochures they have are really helpful to explain it if you have never been before and don’t know what you’re doing. The staff was also helpful and took a lot of time answering my questions. I came home with just the right combination of product to try and I feel like it’s high-quality, safe product. I had a really good first experience here. Ask for Noel.
caneims mom M.
1564428318
This is probably one of my favorite dispensaries. The prices are pretty good and they have great new customer discounts! They don't have any individual flower products yet just pre rolled which was disappointing so unfortunately it wasn't a one stop shop like I hoped but I picked up a new product (a disposable vape pen). Out of all of the dispensaries I liked that when choosing a vape cartridge we didn't have a menu of a thousand choices, it was very simple by level of THC you wanted.The environment was also very calming. I felt like I was in a spa as opposed to some of the others where they are so secure and scary and the "guards" are armed! But this isn't to say the place isn't safe or can be taken advantage of (so don't take my post on vain), the product is securely in the back as opposed to near the registers. They bring it out to you in a little discreet bag.
Karen S.
1555808465
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!
Karen S.
1555778407
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!
80 Blanding Blvd
Orange Park, FL 32073
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CLOSED
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Payment Methods:
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ATM Available On Site
Dispensaries Nearby
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Surterra Cannabis Discounts
- 1st Time Customer: 60% Off* (Not Stackable Except Loyalty)
- 2nd Visit: 40% Off* (Not Stackable Except Loyalty)
- *Qualifying purchase total (before discount) cannot exceed $250. Excludes accessories.*
- Veterans & Dependent Family Members: 15% Off and Double Loyalty Points (Not Stackable Except Loyalty)
- Senior Discount 55 & up: 15% Off, Sundays 30% Off (Not Stackable Except Loyalty)
- Financial Hardship (SNAP, SSI, SSDI): 20% Off (Not Stackable Except Loyalty)
- Every 1st & 15th Of The Month, Stack Veterans and Financial Hardship Discounts For a Total Of 35% Off
- Industry Discount: 15% Off In-Store (Not Stackable Except Loyalty)
- Student Discount: 15% Off (Not Stackable Except Loyalty)
- Service Industry Discount: 15% Off (Not Stackable Except Loyalty)
- Visit Surterra Wellness Home Page
ABOUT THIS DISPENSARY
Surterra, located at 80 Blanding Blvd in Orange Park, is open to help medical marijuana card holders find the right THC or CBD products.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
This dispensary, officially referred to by the state as a medical marijuana treatment centers, or MMTC for short is licensed by the Office of Medical Marijuana Use (OMMU).
Surterra is vertically integrated, as are all of the Florida cannabis brands. Being vertically integrated means they oversee the entire process from seed to sale. Surterra dispensary products are grown from their own cannabis plants from seed or cuttings, harvested, and processed into a variety of products. Then packages and distributed within their own network.
Product types, different strains and availability can vary from store menu to store menu, depending on demand. If Surterra in Orange Park does not have what you are looking for, your Florida MedCard is universally accepted at any dispensary in the state.
Purchasing Marijuana Products at Surterra
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders may make recommendations that are based on your doctor’s recommendation.
If it’s your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
What Marijuana Products are Available at Surterra
The best way to see the different product options before visiting the dispensary is to check out their online menu. If enabled, Surterra in Orange Park online menu may be available on FL Dispensaries to reserve your order.
If you have an active medical card, you can pick from a wide array of cannabis products. Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Please enjoy medical marijuana products from this dispensary responsibly!
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
To stay up to date, sign up to our newsletter below to receive updates as well as discounts & specials.
What People Are Saying
Based on 327 reviews
sharron R.
1726239281
I come in there often and I will say first and foremost the staff is always friendly, knowledgeable and patient. The store manager helped me the other day and she was extremely friendly made sure I knew about all the specials and how I can make my discount to work in my advantage. Surterra has great prices and great discounts.I will forever be a loyal customer.
tiffany M.
1725040058
This place was awesome. There is one on park that gets confused for this one. I know because I did that. But I'm glad I came. It was nice clean professional. Check out was great. My receipt says prepared by madreka. Even though I came to the right place, it was the best experience to transfer and change over. Thank you! I'll come again!!
Jim P.
1724589503
I Love this store . Not one store compares to Suteera.. They are Knowlegable when I ask a Question the Clearks have an answer. They are very friendly& cheerful and care about Customers. Needless to say the deals are fantastic and the Products are always number 1 great Quality none better.
Sean R.
1724542735
Surterra always has the best deals for high quality products. Awesome flash sales on a daily basis. The OP staff is super knowledgeable and always quick to make recommendations. This location is my go-to dispensary, nowhere else comes close to the level of service.
Grandma M.
1722107078
great place. good variety and quick service. Tay and Marceesa were super friendly and informative but I was not "allowed " to tip. you shouldn't tell your clients what they can do with their money, this was disappointing as they deserved one.
Michaela S.
1720700058
Went into Surterra at the orange park location and I felt like I was at home. Ashanti and Tay took really good care of me. Both greeted with me this amazing wonderful warming smile and personality that was just melted my heart. As far as products they know both explain the new products perfectly to me. This store and customer service is fantastic. I will be returning to this store again. My visit was just was awesome I will be returning and shopping there more often than I usually do. Thanks Ashanti and Tay you both are the best went above and beyond without me even asking you all 2 ❤️
Sean M.
1719621067
I medicate on a budget and they have deals that work for me, the products have all been of great quality(in comparison to other dispensarys), and ive been taken care of by almost every one there and always a positive experience.
Christina M.
1719165737
My budtenders name was Medreka and she was so wonderful! She makes her job fun and she knows her stuff! THESE PEOPLE DESERVE TIPS!!!!!! I almost got mad when I found out that they can't accept any...
Steven J.
1716827960
This is my favorite dispensary I have been to. Super friendly and respectful staff, Just got another amazing deal and there products are excellent quality. Best prices I have ever seen and I have been to a lot of different dispensaries. Definitely recommend surterra over any other dispensary. Thanks surterra!
Exotics And A.
1716380772
Great products and service, but no Veterans discount by deception. The Veterans discount doesn't stack with sales and everything is ALWAYS on sale. Thankfully the sale is greater than the discount, but it's still disheartening.
josue C.
1715468531
First time here , loved Becca! Really sweet and didn’t feel rushed! Lots of great first time deals and I think we found a winner. Great flower & really happy with the first time experience overall! P.S I love that there are paper menus and not tablets to tap!! It’s just the cherry on top!
George G.
1715271434
Love this place! They are always friendly and you never have to wait. Everyone there is awesome! The Full Spectrums are the best in town!
Giavanna D.
1714926797
Staff are always so lovely, a red head woman named Becca (I believe sorry if it’s misspelled) helped me out and was very quick and kind. Much better than the Park St location in my opinion.
Chris T.
1713130872
Went in for the first time yesterday and the gentleman who helped me was super helpful and friendly. Love the more reasonable prices and quality is on point! Definitely plan on returning soon
Rachal P.
1712673650
Best dispensary I've been to! Ashanti was friendly and helped me leave with exactly what I needed. The store was very clean and every staff member was very helpful& friendly!
Trodden O.
1712072991
I love the bud and the service. It feels like I'm at a store instead of buying weed at a DMV which is my experience in other places. At This place you become a regular fast, and the vibe is awesome.
Beth M.
1711369051
I’m a newcomer and so far I have been to 3 different dispensaries and Surterra is by far the best. I’m on a budget and they have the best sales and never disappoint. Super friendly staff as well.
Matthew G.
1711052602
This is the best location in the area. Beyond the best products, the staff is top tier. Haven't found a more enthusiastic, kind, social, and knowledgeable staff as David, Drew, Becca, Ashanti, Jam!, and all the other tenders I've had the pleasure of dealing with in any other location or provider across the whole state! This crew is seriously the best in the business!
Brandie S.
1708871612
Excellent customer service and knowledgeable staff. Quality products. Tay and David (if my memory serves me well) helped me find exactly what suited my specific needs. I will definitely be back.
Richard H.
1703875863
Best experience yet! Most companies get worse and worse over time but every single time I walk into this dispensary I come out happier and more knowledgeable than when I arrived. Andrew prepared my order and gave me some tips on using the twistspencer that blew my mind. In and out the door in 3 mins. The products and the info worked exactly as explained by Andrew. If I could give 10 stars I would.
Dan H.
1700326866
If I could give this place 0 stars I would. I bought the gorilla puff smalls 8th and it was nothing but sticks and super dry buds. Very disappointed, I knew I should've went to MUV. Don't waste your money here on bud.
miranda J.
1698510985
Love it here! Definitely the fastest dispensary in town by farrr, never ever a wait! All the staff is amazing and kind especially Drew is always so helpful!
Dakota S.
1698363770
Very friendly and helpful staff, very clean location inside, and the smell is always wonderful. They also do delivery, which has always been a great experience as well.
Heather R
1695424973
Jamera was awesome, She educated me on the wellness line. Sunshine was so kind and helpful. Ashanti &David were very friendly and kind. Thank y’all so much for helping me.
Jason S
1693510149
UPDATE!. I sent an email to the email address in your response before I made the review and got the standard "Thank you for taking the time to reach out and share your feedback with us. We have made sure your complaint has been escalated to the appropriate parties, and we apologize for any inconvenience"Bait and switch. I ordered on line for pick up. They would not honor the price online even after I showed them the itemized list with the prices the website had. They blamed it on a "glitch" and didn't care. They should honor the prices that the website shows. I will now go somewhere that cares about their customers.
Richard H.
1689868869
Ellie was incredible with my order. She was personable and went above and beyond to make sure I left there one happy camper. This was my 2nd visit and again I was in and out in less than 7 minutes. I know thats a high bar and It wouldnt be wise for me to expect this everytime but this is the best dispensary. Sticky flower shows the quality they're dealing with which is so much better than any other option here in Orange Park. Thank you again, Ellie and thank you Surterra for raising the bar!
Richard H.
1688683845
In and out of this place in about 4 mins from check in to walk out the door and probably would have been even faster if I hadn't been second in line. 60% new customer discount which is even better than all the competitions new customer savings. Andrew helped me with my order and this guy not only knows his stuff he made me feel right at home as soon as i walked in the door. Now I doubt I'll go anywhere else for my flower needs! Thank you Andrew for making my first visit a GREAT one and the advice about the products I purchased couldn't have been better. A+ Service
Ashlee W.
1687204213
I love the staff at this dispensary. They are always prompt, helpful, and super nice. This is the only place I have never had a bad experience at. I just dont understand why you won't let us tip your people. Every dispensary allows tip jars but this one. Your employees work hard for your company. You should allow them tip jars. That's the only thing keeping this from being a perfect experience.
CG T.
1685280682
Absolutely loved this store; it was the only dispensary we would shop. Around six months ago their customer service became atrocious. The final straw was losing all of our loyal rewards. Be forewarned they are use ‘em or lose ‘em. I personally had 1900+. Literally only get so much script a month but we’re being penalized for that & you can only use 500 points per purchase. Will never shop here again. MUV OP is right next door 10/10 recommend.
Simba M.
1684456282
I just went to this one for the first time and it was a very nice visit. The place was very big and spacious, and very clean. I had to use 2 transactions because of all the stuff I got, but Ashanti and Jamera got my order taken care of with the quickness! They were super nice and helpful, these boss ladies deserve a raise 😈
Patty F.
1680143092
This place is great the phone help to order is great their stuff is always on time place is very clean. the staff is extremely friendly and helpful Along with they are very well educated about their products. I wish they'd get crumble and shattered back ,however I would highly recommend them. Their great prices are reasonable And the medication is very high quality fresh quality and quantity are both well matched. Great staff at 🍊 Park store. Give 4.5 stars only because they don't have any shatter or crumple and have not for a minute.
t d
1678407929
This is one of my favorite dispensaries in OP! Sales & products are great but staff is excellent! Ashanti & her staff are always polite, knowledgeable & kind! Ashanti is an excellent manager who genuinely cares about not only her customers but her staff! It’s rare to find someone as genuine & dedicated as her!!!
Yahminah X
1674322582
I will like to say my experience at this location was good and fast service. Ashanti was super friendly and nice. I loved her attitude and she went above and beyond for me with my visit the other day. I would highly recommend this location to anyone looking for good products and friendly staff. I wished Surterra would allow customers to tip the employees I think this will be good idea.Thanks Ashanti for the positive experience!!
Tyler N.
1669134832
A nice Rea of Sunshine today! Went in for the first time today and was helped by Rea Jamera and Sunshine who went above and beyond to make sure I was taken care of. They were very knowledgeable about their products and were friendly to everyone who came in. Great service great product, will definitely be back.
Macy M.
1667745376
By far the best dispensary in Clay County! All of the staff is incredibly friendly, professional, knowledgeable, and overall just makes your experience great. You don't have crazy lines here, they get their customers in and out. If there's ever a crowd it's organized, not corraled. Online orders are the quickest of course but making last minute changes to your and placing orders in store are also a breeze. Their website is easy and rewards are by far better than the rest! Oh and their quality is 10/10!
Rea C.
1664651560
Very welcoming environment. Ashanti served with a smile and took her time to explain information to me about the products that I didn’t know before. Whole staff was just as pleasant as her to be honest. Definitely will be returning !
Steven F.
1662218033
Hands down!!!! The very best spot in Town. I have visited every store in this area and at first didn't even know that Surterra wellness was even a Medical marijuana shop. I figured due to it's small unassuming store front that it must be the runt of the bunch man-o-man was I very wrong like I said at the beginning hands down the very best store if their superior products don't convince you their discounts will. Like their 60% off first time buyer and much much more.
Stephen D.
1661356943
I normally don't have any issues at any Surterra that I go to. But this location in Orange Park that I've been two twice now and both times haven't been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with herand I was PoolerI normally don't have any issues at any Surterra that I go to. But this location in Orange Park that I've been two twice now and both times haven't been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with her and I was polite the entire time with her. As I left I told her thank you and to have a nice day and she just stared off and wouldn't even look at me. So much for this place being a compassionate place for people who need this medication. Well never come back to this location again!!!!
Anita L.
1659976187
Andrew and Wyatt were very courteous and kind. They answered any questions I had, and made sure that I had no concerns or questions. The atmosphere is incredible and very professional. I do have one concern though. Why do they have to refuse being tipped. I am tipping them for their time helping to answer questions, and doubts.
Mp R.
1659280474
Can’t keep their basic products in stock. For someone with an anxiety disorder where only 1 product works and you never know if you will have access to it. Sucks. 1 really good product, 1000 abysmal operations management. But the one product works really well for me so I guess my life now is based on calling every day to see whether they have it in stock. Way to get somebody with an anxiety disorder even more anxiety.
Michael K.
1659119848
Super clean facility with great customer service. They have the most potent flower in the area. Bittersweet, Banana Soda, and Big Smooth are great. Concentrates are good and their full spectrum vape cartridges pull like no other. They will actually cloud like a normal vape. Highly recommend 👌
Alexandra S.
1654696562
The whole atmosphere is the most least inviting out of all the other dispensaries. I bought a 7g container of pre grinded flower and 3.8!!! Grams of it was thick huge stems.. so I paid for a little over 3 ounces and threw away half. I will NOT be returning and I do NOT recommend. MUV next door is fantastic and so is trulieve down the road a bit! Avoid this place!!
J. J.
1653241292
Stopped by today to check these guys/gals out and was very happy with the experience. I placed an online order but changed my mind on one of the items. The staff was very eager to help me find something different. We talked about the terpene profiles of a few different things and it was nice to have a conversation with someone who understood what I was talking about and seemed like they liked their job.
Stephanie R.
1649336281
This place has amazing products the staff is sooo knowledgeable the prices are good it is a clean building welcoming and warm feeling. The staff is never judgemental always passionate about helping you this is not just a place I get my medicine but a place I hope to work after my back surgery
vivian H.
1648171514
It was my 1st visit in today March 24, 2022 at 530 pm.The store manager. A young lady with a bubbly personality and great attitude helped me with what I needed. She wad able to answer all my questions. She was very helpful with letting me know about the rewards and other things the company has to offer. I will be back. It is hard finding great customer service. The products I have bought are good so far. Thank you
Sharrie T.
1644006345
Gordon Dylan and Shane were so awesome. I was treated like they knew me. More then a customer. I even added to my order. With no issue . They were fast , friendly and treated me with so much respect. I am sincerely grateful!!!!
keith M.
1642963547
Order was ready to go as I ordered. I was in and out in less than 5 minutes. Professional staff, easy to order site. I got a great 3 for 2 sale on vape pens. Will shop here again for sure.
Charlie M.
1640817198
Had my first visit today. It was a really great experience. The products are effective, and the customer service was fantastic. You can’t beat that first time discount. I’ll be back for sure! 🙂
Lauren H.
1638842856
Finding and getting into the parking lot of Surterra is horrible! There needs to be a sign saying where you guys are so your customers can find you without causing an accident. The medicine is kinda pricey and it's honestly not that good compared to a couple other places. I buy alot of concentrates and wanted to try theirs and was really disappointed with the couple I bought. Even curaleaf has better concentrates than this and I don't care for them! I wanted to try their syringe and like always I push on the back of the syringe to squeeze the product out and the syringe shattered and sliced open my fingers! NEVER EVER EVER has this happened to me!!! I will not be a returning customer and this was my FIRST TIME!
L C.
1637279823
What better staff to assist me along my journey to wellness!!!! Sunshine is always a joy to see. Love her spirit!
J
1636333978
Legit my go-to dispensary, everyone is so polite. Never have an issue picking up and every single employee I’ve ever spoken too is very knowledgeable on their products (which I appreciate) good deals all the time. Quality product 👌
Hannah G.
1635176554
Ashanti and Sarah were extremely helpful and the online order process was quick and efficient. I wish they could accept tips, but they said this is the best way to help them out. The first time discount is unmatched to any other dispensaries in Jacksonville. Extremely excited to try my order and will most definitely be back.
Tee V.
1633899272
So my first visit was very welcoming. After the relief I got from my medicine I'll be sure to revisit. Annnnddd Sparkle (purple hair) was so helpful and is definitely another reason I'll be back, along with the great pricing!!!!!!
Sketch M.
1632846445
Great location glad they have "Reggie" low THC (bellow 14%) preground flower ¼ Ounce for $10-$15. Being low income these sales are lifesavers when it comes to being able to afford my medicine. The nicer pretty Higher THC "Kind" bud is also available at higher prices ($50 a for ¼ Oz) the Reggie low THC is all my budget allows so I'm forever thankful for the low THC sales that make buying medicine budget friendly. If it wasn't for the regular low THC sales I doubt I would be able to afford my medicine. Thank you for all your help!!!
Sabrina M.
1625624852
Ashanti and the other associates were very knowledgeable, kind and a joy to do business with !!! You have an awesome crew
Joe V.
1623883239
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.......................................Edit: The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there's another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.
Joe V.
1623883181
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.Edit. The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there's another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.
Aerial S.
1623415468
Staff are very friendly and the product is good. I would’ve rated it higher but they have GOT to get a better system for check in! There is absolutely NO REASON that people who have pre-ordered should wait in a line of six or seven people with people who are just walking in, still looking at the menu, and trying to decide what they want, it’s absolutely crazy. They should have two people at the counter, one person to check in pre-orders and the other helping people who don’t even know if they want yet. Love you Surterra but there’s definitely room for improvement ❤️
OpposedHealer
1622675758
I’m a regular here, and the service is always on-point. Don’t like waiting in line? Order from the website and pick it up when it’s filled. I recommend setting up CanPay for even faster pickups. It’s a literal grab-and-go, much faster than ordering in store. Employees are sweet and helpful too, so don’t be afraid to ask them questions!
David I.
1622652386
Bud quality is not that great, on top of that they do not let you see the product before you purchase. I don't like gambling with my money. Their highest THC rated bud smelled like fresh cut grass. Not that strong.
Jessica B.
1622235510
Love Surterra Orange Park because of their continuous deals, great employees, and quick service. Sparkles is always so helpful when I have questions about different products I am looking forward to trying. Keep up the great work, and thank you to the employees who are always so friendly and a pleasure to see!
Joe V.
1621255835
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it pretty easy.
JennNJuice 9.
1621192954
I absolutely love that I found this place. The products are amazing, the prices are favorable and the amazing service from all the employees always goes above and beyond. I’m a forever customer, and I would (and do) recommend this place to everyone.
Miguel C
1620521959
Very nice staff but every time I buy pre ground flower 2 out of the seven grams are stems. And complete powder not very rollable. Very disappointed won’t buy again after 4 times of the same thing.
Kayla C.
1620340890
The moment I walked in I was greeted so nicely. Though I did not catch the name, he did have purple hair! It was my first time visit and he was so cool to walk me around even though there was patients walking in behind me, he was polite to excuse himself and just explaining what each room was. Everyone was so nice and I was so pleased to how everything was so organized like a pharmacy you pick up your order you put in. Thank you for making my first time visit so memorable!
Kristina M.
1617896821
Why stress over long waits and little options from the other stores this place always has ground flower not just for one minute of the day once a week. Thanks for having great employees and lots of choices. This place is the best!
tigershifter
1616073898
Great staff, always friendly and professional.Makes it an enjoyable experience.
austin B.
1614723550
Ordered on my way home from work and within less than 5 mins walked out of the door !Thanx Ashanti W and staff for the fast service!Kicks trulieve in the @$$!!!Surterra4life
Justin C.
1614197287
Horrible experience. If you could input 0 stars I would’ve. Never spending my money at this establishment ever again.To solve problem make certain specials only available IN STORE , Period. Works very well. You’re welcome.Justin Croy
Page T.
1612528022
Surterra is truly one of the best in this area. The product is high quality and the range of products is great. The interior of the facility is clean and social distancing/masks are enforced. All of the staff are friendly and knowledgeable and always help answer questions, provide feedback, etc.
Joel D
1609435131
Since day 1 been the best to me compared to the other companies around. I feel satisfied everytime I leave here. I would suggest a poster explaining the tier list and tvs reflecting the menu. Hope this feedback can be used, I want to see my favorite dispensary go far!
Kacey S.
1608230418
Once again GREAT service with a SMILE. Always a wonderful experience/ interaction with Ashanti.
Jason A.
1607039559
I had a great experience with Sparkles at Surterra - Orange Park. This is not the first time I've dealt with Sparkles, and the other times he has provided great customer service also, but this time he went above and beyond and I feel compelled to leave him a glowing review. While ringing up my purchase(s) I asked if the purple punch "twistallate" could be put under the oral tab of my prescription. He then went into great detail how distallate it can also go under the sublingual tab and how there are so many uses for it. I can not wait to come back to see Sparkles and see what I can learn next.
irisa B.
1604686911
I didn’t catch the first persons name but i walked in and he was so helpful, polite just a cool guy. He had to clock out So he passed me over to Max. Who was helpful and knowledgeable. They provided a great experience!
Jordan W.
1602881444
Stopped by the Orange park clinic earlier this morning for the first time, not knowing what to expect. Marley (I think that's her name, the front desk person) was extremely helpful and patient in answering my questions, so much so that I walked out with not only more than I was anticipating but also super excited to try all the new things. It was pretty on the inside, there's free water and lots of room to distance yourself from people. The people dispensing the medication in the back were also very friendly and just genuinely the entire staff seemed really knowledgeable. There inventory is wonderful as well, lots of fun things to get.
Mike's cannabis R.
1602753682
Awesome place with plenty of options and I love the chunk the little buds options so amazing only thing I wish they had is a mix and match half oz deal then this place would be to amazing thanks for providing great products update went back and the prices have went up and the store doesn't have enough stock for all the patient's who come here so you will have to settle for whatever they got if there out smh crazy how all dispensaries in Jacksonville and Orange park have barely any medicine available and the card cost so much to access these places so I'm thinking of taking legal actions against these places for promising to provide quality medicine but have barely anything to offer like who is this really helping if I have to go back to pills cause the store doesn't have the stuff I need for my conditions smh
Michael L.
1602263376
Website does not keep an accurate count of inventory. Jars of medication not properly weighed sometimes over mostly under 3.5 grams. Customer service team is very unknowable about patient needs and rude. Even got disconnected from the chat. I do not recommend this organization!
Michael L.
1600972128
Just picked up some Original Glue at 24% thc the terps are spot on great taste. Awesome mellow high. Great customer service at a fair price.
Amy R.
1598297276
Great environment. Ordered online and it was filled very quickly. Customer service was awesome. Product selection was top notch. Thanks for the great experience. Definitely will be a repeat customer
Kayla H.
1597173037
I like the products, but I been giving incorrect change by staff there 3x and twice was from the same person. I don’t mind mistakes, but honestly I feel like there some Ill intent. If the cash register is telling you what the change is, why are you telling me it’s less? I been going here for more than a year, so the incidents are spread out, but I definitely would count my change before you leave the counter.
Sara W.
1596489911
Have been going to Trulieve for a year and compared to this place Trulieve is like Walmart for products & this place is like Target. So beautiful inside. It’s spacious, everything about it is calming. The other customers were very calm and the staff was nice. I got the Oregon Nobel strain in the second tier and it’s so beautiful and smells amazing, very citrusy. The packaging of their other products are very nice and their CBD tincture has a good taste. I was also able to switch my order to the orange park location from the Ocala location with the help of someone on their customer service phone line. They made everything easy for me and their prices are pretty compared to Trulieve. 10/10 recommended and I will be back.
Mia L.
1596345958
Bringing in more varieties of flower in affordable price ranges. The staff is professional and friendly. Corporate needs to work on keeping the good employees.
Mia L.
1595650451
Surterra is a last resort for me, primarily due to cost. They seem to have more flower options now. Really like the staff... professional and friendly.
Linda E.
1592083517
This is the first place I went after receiving my MM card.The young lady was very helpful explaining the ratio of CBC to thc,also dosage etcétera: the prices are reasonable, none of the stuff is cheap but that’s to be expected
Crystal G.
1591903954
I went to the Orange Park store this morning for the first time and Lamar helped me acquire my medicine. He was very informative, kind and he answered all of the questions I had as a new card holder. The store is very feng shui and the other associate that was there was also very kind but I did not get her name. I highly recommend this store to everyone.
Max A.
1590527364
Best dispensary in Jax! The concentrates (blackjack and tillamook and grand daddy) purp are the bomb! Gdp and Gg4 are the best strains for flour in my opinion! They always have the fire! The whole staff is friendly, amazing and knowledgeable! Surterra the best kept secret in Florida cannabis!
Jennifer M.
1590089979
Lamar was extremely kind and patient He educated me on the different types of cannabis that are best for my needs. I appreciate him, and the entire staff, as this is all overwhelming to me. 💚
Steven B.
1588893677
On Monday morning I received a text from Suterra with a promotion offering two free vape pens with a $250 order or 1 vape pen with a $175 order. Wanting to take advantage of the offer I got on-line. The Suterra web site usable if rather cumbersome. Having to click “explore” to see what is in stock or the price until is a big time waster (I would hire new programmers and check out the competition.) I didnoticed that the flower stated "2 units per customer per day" not being sure exactly what it meant (a close by competitor limit is 2 per strains) I order two eighths of two different strains to check if the site would take it. When the web site took my order I assumed (you know what happens when you assume) it was per strain and proceeded to add some vapes and a concentrate to reach the $250. I soon receive an e-mail showing my order as I placed it stating that it would be ready in 30 minutes and that I had to pick it up by 6:45 or it would be cancelled (competitors offer 24 hrs.) Upon arrival my order on their screen showed a single eighth of each strain. It mattered not that my e-mail showed my correct order. I was then ask to wait while other customers were waited on. After several minutes what a manager, I think, appeared and after explaining the situation I was told I could only get 2 eighths per day regardless of what he web site said. As I was about to walk out the manger said something that I interpreted as good customer service to allow the order this time since it was their web site error, but to "remember next time". When I got back to the register I was once again told I could only get one eighth of each. I once again spoke to the manager with no satisfaction. Not only could Suttera improve their web site they could also improve their training. Someone needs to explain to the Orange Park manager that is better to allow an exception when the misunderstanding is cause by the company than to completely lose a good customer. Also, Truelieve sells the ground flower for $25 a quarter not $50 and I just picked up 4 today.
Debrah C.
1587331990
Second time here.Both times I've had great help from the young man working counter..both times the young lady working has the worst customer service..no smile,no extra effort to act like she likes being there..wow..Loosin up girl..act like you enjoy what you do...I appreciate you being there for sure...Other than that...♡ the place
David C.
1583875997
Does not stand by their product... disabled veteran/arthritis patient, cannot break apart shatter as it is served like a Hershey kiss in a Reese’s paper cup.... tried exchanging for soft wax told no exchange policy for unusable medicine...
Deb R
1583250577
The Surterra staff in Jacksonville is courteous and customer focused. I do have issues with their disposable pens, as 9 have quit on me with over half the product left in them. I cannot get credit because they have not been returned in the 90 day time frame. Very disappointed, and expensive!
Sandwichanchor ツ
1579768346
My first visit to Surterra was a great experience. Everyone there was very friendly and even offered me and my friends water while we were waiting! Keven talked to me and he was extremely helpful and informative. Any questions I had, he gave detailed answers to and was able to give good suggestions and helped find the right things that were beneficial to me! Thanks!
Mark B.
1575932153
Amazing staff and dispensary, Kevin handled my order and educated me and my fiance on all aspects of our products I will definitely be coming back. Thank you Surterra for putting patients first like it should be.Update: just medicated and the product is amazing, I love you Surterra 😍😍😍😁
Lacey
1571584384
This is the first dispensary I went to. It is a really nice set up and the flyers and brochures they have are really helpful to explain it if you have never been before and don’t know what you’re doing. The staff was also helpful and took a lot of time answering my questions. I came home with just the right combination of product to try and I feel like it’s high-quality, safe product. I had a really good first experience here. Ask for Noel.
caneims mom M.
1564428318
This is probably one of my favorite dispensaries. The prices are pretty good and they have great new customer discounts! They don't have any individual flower products yet just pre rolled which was disappointing so unfortunately it wasn't a one stop shop like I hoped but I picked up a new product (a disposable vape pen). Out of all of the dispensaries I liked that when choosing a vape cartridge we didn't have a menu of a thousand choices, it was very simple by level of THC you wanted.The environment was also very calming. I felt like I was in a spa as opposed to some of the others where they are so secure and scary and the "guards" are armed! But this isn't to say the place isn't safe or can be taken advantage of (so don't take my post on vain), the product is securely in the back as opposed to near the registers. They bring it out to you in a little discreet bag.
Karen S.
1555808465
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!
Karen S.
1555778407
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!
