This is one of my favorite dispensaries in OP! Sales & products are great but staff is excellent! Ashanti & her staff… are always polite, knowledgeable & kind! Ashanti is an excellent manager who genuinely cares about not only her customers but her staff! It’s rare to find someone as genuine & dedicated as her!!!read more
I will like to say my experience at this location was good and fast service. Ashanti was super friendly and nice. I… loved her attitude and she went above and beyond for me with my visit the other day. I would highly recommend this location to anyone looking for good products and friendly staff. I wished Surterra would allow customers to tip the employees I think this will be good idea.Thanks Ashanti for the positive experience!!read more
A nice Rea of Sunshine today! Went in for the first time today and was helped by Rea Jamera and Sunshine who went above… and beyond to make sure I was taken care of. They were very knowledgeable about their products and were friendly to everyone who came in. Great service great product, will definitely be back.read more
By far the best dispensary in Clay County! All of the staff is incredibly friendly, professional, knowledgeable, and… overall just makes your experience great. You don’t have crazy lines here, they get their customers in and out. If there’s ever a crowd it’s organized, not corraled. Online orders are the quickest of course but making last minute changes to your and placing orders in store are also a breeze. Their website is easy and rewards are by far better than the rest! Oh and their quality is 10/10!read more
Very welcoming environment. Ashanti served with a smile and took her time to explain information to me about the… products that I didn’t know before. Whole staff was just as pleasant as her to be honest. Definitely will be returning !read more
Hands down!!!! The very best spot in Town. I have visited every store in this area and at first didn’t even know that… Surterra wellness was even a Medical marijuana shop. I figured due to it’s small unassuming store front that it must be the runt of the bunch man-o-man was I very wrong like I said at the beginning hands down the very best store if their superior products don’t convince you their discounts will. Like their 60% off first time buyer and much much more.read more
I normally don’t have any issues at any Surterra that I go to. But this location in Orange Park that I’ve been two… twice now and both times haven’t been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with herand I was PoolerI normally don’t have any issues at any Surterra that I go to. But this location in Orange Park that I’ve been two twice now and both times haven’t been pleasant at all. I just bought some vape carts three days ago and one of them just stopped working altogether. So I took it back to return it and the first lady was a total sweet heart but the second lady (guessing the manager) that came out to help her was rude and just had an attitude problem the entire time for no reason. I never had an attitude with her and I was polite the entire time with her. As I left I told her thank you and to have a nice day and she just stared off and wouldn’t even look at me. So much for this place being a compassionate place for people who need this medication. Well never come back to this location again!!!!read more
Andrew and Wyatt were very courteous and kind. They answered any questions I had, and made sure that I had no concerns… or questions. The atmosphere is incredible and very professional. I do have one concern though. Why do they have to refuse being tipped. I am tipping them for their time helping to answer questions, and doubts.read more
Can’t keep their basic products in stock. For someone with an anxiety disorder where only 1 product works and you never… know if you will have access to it. Sucks. 1 really good product, 1000 abysmal operations management. But the one product works really well for me so I guess my life now is based on calling every day to see whether they have it in stock. Way to get somebody with an anxiety disorder even more anxiety.read more
Super clean facility with great customer service. They have the most potent flower in the area. Bittersweet, Banana… Soda, and Big Smooth are great. Concentrates are good and their full spectrum vape cartridges pull like no other. They will actually cloud like a normal vape. Highly recommend 👌read more
The whole atmosphere is the most least inviting out of all the other dispensaries. I bought a 7g container of pre… grinded flower and 3.8!!! Grams of it was thick huge stems.. so I paid for a little over 3 ounces and threw away half. I will NOT be returning and I do NOT recommend. MUV next door is fantastic and so is trulieve down the road a bit! Avoid this place!!read more
Stopped by today to check these guys/gals out and was very happy with the experience. I placed an online order but… changed my mind on one of the items. The staff was very eager to help me find something different. We talked about the terpene profiles of a few different things and it was nice to have a conversation with someone who understood what I was talking about and seemed like they liked their job.read more
This place has amazing products the staff is sooo knowledgeable the prices are good it is a clean building welcoming… and warm feeling. The staff is never judgemental always passionate about helping you this is not just a place I get my medicine but a place I hope to work after my back surgeryread more
It was my 1st visit in today March 24, 2022 at 530 pm.The store manager. A young lady with a bubbly personality and… great attitude helped me with what I needed. She wad able to answer all my questions. She was very helpful with letting me know about the rewards and other things the company has to offer. I will be back. It is hard finding great customer service. The products I have bought are good so far. Thank youread more
Gordon Dylan and Shane were so awesome. I was treated like they knew me. More then a customer. I even added to my… order. With no issue . They were fast , friendly and treated me with so much respect. I am sincerely grateful!!!!read more
Order was ready to go as I ordered. I was in and out in less than 5 minutes. Professional staff, easy to order site. I… got a great 3 for 2 sale on vape pens. Will shop here again for sure.read more
Had my first visit today. It was a really great experience. The products are effective, and the customer service was… fantastic. You can’t beat that first time discount. I’ll be back for sure! 🙂read more
Finding and getting into the parking lot of Surterra is horrible! There needs to be a sign saying where you guys are so… your customers can find you without causing an accident. The medicine is kinda pricey and it’s honestly not that good compared to a couple other places. I buy alot of concentrates and wanted to try theirs and was really disappointed with the couple I bought. Even curaleaf has better concentrates than this and I don’t care for them! I wanted to try their syringe and like always I push on the back of the syringe to squeeze the product out and the syringe shattered and sliced open my fingers! NEVER EVER EVER has this happened to me!!! I will not be a returning customer and this was my FIRST TIME!read more
What better staff to assist me along my journey to wellness!!!! Sunshine is always a joy to see. Love her spirit!
Legit my go-to dispensary, everyone is so polite. Never have an issue picking up and every single employee I’ve ever… spoken too is very knowledgeable on their products (which I appreciate) good deals all the time. Quality product 👌read more
Ashanti and Sarah were extremely helpful and the online order process was quick and efficient. I wish they could accept… tips, but they said this is the best way to help them out. The first time discount is unmatched to any other dispensaries in Jacksonville. Extremely excited to try my order and will most definitely be back.read more
So my first visit was very welcoming. After the relief I got from my medicine I’ll be sure to revisit. Annnnddd Sparkle… (purple hair) was so helpful and is definitely another reason I’ll be back, along with the great pricing!!!!!!read more
Great location glad they have “Reggie” low THC (bellow 14%) preground flower ¼ Ounce for $10-$15. Being low income… these sales are lifesavers when it comes to being able to afford my medicine. The nicer pretty Higher THC “Kind” bud is also available at higher prices ($50 a for ¼ Oz) the Reggie low THC is all my budget allows so I’m forever thankful for the low THC sales that make buying medicine budget friendly. If it wasn’t for the regular low THC sales I doubt I would be able to afford my medicine. Thank you for all your help!!!read more
Ashanti and the other associates were very knowledgeable, kind and a joy to do business with !!! You have an awesome… crewread more
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it… pretty easy…………………………………Edit: The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there’s another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.read more
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it… pretty easy.Edit. The last few times I have been in the store, something seemed to happen. I just about left my order, because I was skipped twice in line. I told the lady behind the counter, and she laughed. I hope there’s another surterra within driving distance. As soon as they straighten out my can pay account, I may have to find out.read more
Staff are very friendly and the product is good. I would’ve rated it higher but they have GOT to get a better system… for check in! There is absolutely NO REASON that people who have pre-ordered should wait in a line of six or seven people with people who are just walking in, still looking at the menu, and trying to decide what they want, it’s absolutely crazy. They should have two people at the counter, one person to check in pre-orders and the other helping people who don’t even know if they want yet. Love you Surterra but there’s definitely room for improvement ❤️read more
I’m a regular here, and the service is always on-point. Don’t like waiting in line? Order from the website and pick it… up when it’s filled. I recommend setting up CanPay for even faster pickups. It’s a literal grab-and-go, much faster than ordering in store. Employees are sweet and helpful too, so don’t be afraid to ask them questions!read more
Bud quality is not that great, on top of that they do not let you see the product before you purchase. I don’t like… gambling with my money. Their highest THC rated bud smelled like fresh cut grass. Not that strong.read more
Love Surterra Orange Park because of their continuous deals, great employees, and quick service. Sparkles is always so… helpful when I have questions about different products I am looking forward to trying. Keep up the great work, and thank you to the employees who are always so friendly and a pleasure to see!read more
Great shopping experience! The staff is helpful and friendly.I never imagined it could be so complicated. They made it… pretty easy.read more
I absolutely love that I found this place. The products are amazing, the prices are favorable and the amazing service… from all the employees always goes above and beyond. I’m a forever customer, and I would (and do) recommend this place to everyone.read more
Very nice staff but every time I buy pre ground flower 2 out of the seven grams are stems. And complete powder not very… rollable. Very disappointed won’t buy again after 4 times of the same thing.read more
The moment I walked in I was greeted so nicely. Though I did not catch the name, he did have purple hair! It was my… first time visit and he was so cool to walk me around even though there was patients walking in behind me, he was polite to excuse himself and just explaining what each room was. Everyone was so nice and I was so pleased to how everything was so organized like a pharmacy you pick up your order you put in. Thank you for making my first time visit so memorable!read more
Why stress over long waits and little options from the other stores this place always has ground flower not just for… one minute of the day once a week. Thanks for having great employees and lots of choices. This place is the best!read more
Great staff, always friendly and professional.Makes it an enjoyable experience.
Ordered on my way home from work and within less than 5 mins walked out of the door !Thanx Ashanti W and staff for the… fast service!Kicks trulieve in the @$$!!!Surterra4liferead more
Horrible experience. If you could input 0 stars I would’ve. Never spending my money at this establishment ever… again.To solve problem make certain specials only available IN STORE , Period. Works very well. You’re welcome.Justin Croyread more
Surterra is truly one of the best in this area. The product is high quality and the range of products is great. The… interior of the facility is clean and social distancing/masks are enforced. All of the staff are friendly and knowledgeable and always help answer questions, provide feedback, etc.read more
Since day 1 been the best to me compared to the other companies around. I feel satisfied everytime I leave here. I… would suggest a poster explaining the tier list and tvs reflecting the menu. Hope this feedback can be used, I want to see my favorite dispensary go far!read more
Once again GREAT service with a SMILE. Always a wonderful experience/ interaction with Ashanti.
I had a great experience with Sparkles at Surterra – Orange Park. This is not the first time I’ve dealt with Sparkles,… and the other times he has provided great customer service also, but this time he went above and beyond and I feel compelled to leave him a glowing review. While ringing up my purchase(s) I asked if the purple punch “twistallate” could be put under the oral tab of my prescription. He then went into great detail how distallate it can also go under the sublingual tab and how there are so many uses for it. I can not wait to come back to see Sparkles and see what I can learn next.read more
I didn’t catch the first persons name but i walked in and he was so helpful, polite just a cool guy. He had to clock… out So he passed me over to Max. Who was helpful and knowledgeable. They provided a great experience!read more
Stopped by the Orange park clinic earlier this morning for the first time, not knowing what to expect. Marley (I think… that’s her name, the front desk person) was extremely helpful and patient in answering my questions, so much so that I walked out with not only more than I was anticipating but also super excited to try all the new things. It was pretty on the inside, there’s free water and lots of room to distance yourself from people. The people dispensing the medication in the back were also very friendly and just genuinely the entire staff seemed really knowledgeable. There inventory is wonderful as well, lots of fun things to get.read more
Awesome place with plenty of options and I love the chunk the little buds options so amazing only thing I wish they had… is a mix and match half oz deal then this place would be to amazing thanks for providing great products update went back and the prices have went up and the store doesn’t have enough stock for all the patient’s who come here so you will have to settle for whatever they got if there out smh crazy how all dispensaries in Jacksonville and Orange park have barely any medicine available and the card cost so much to access these places so I’m thinking of taking legal actions against these places for promising to provide quality medicine but have barely anything to offer like who is this really helping if I have to go back to pills cause the store doesn’t have the stuff I need for my conditions smhread more
Website does not keep an accurate count of inventory. Jars of medication not properly weighed sometimes over mostly… under 3.5 grams. Customer service team is very unknowable about patient needs and rude. Even got disconnected from the chat. I do not recommend this organization!read more
Just picked up some Original Glue at 24% thc the terps are spot on great taste. Awesome mellow high. Great customer… service at a fair price.read more
Great environment. Ordered online and it was filled very quickly. Customer service was awesome. Product selection was… top notch. Thanks for the great experience. Definitely will be a repeat customerread more
I like the products, but I been giving incorrect change by staff there 3x and twice was from the same person. I don’t… mind mistakes, but honestly I feel like there some Ill intent. If the cash register is telling you what the change is, why are you telling me it’s less? I been going here for more than a year, so the incidents are spread out, but I definitely would count my change before you leave the counter.read more
Have been going to Trulieve for a year and compared to this place Trulieve is like Walmart for products & this place is… like Target. So beautiful inside. It’s spacious, everything about it is calming. The other customers were very calm and the staff was nice. I got the Oregon Nobel strain in the second tier and it’s so beautiful and smells amazing, very citrusy. The packaging of their other products are very nice and their CBD tincture has a good taste. I was also able to switch my order to the orange park location from the Ocala location with the help of someone on their customer service phone line. They made everything easy for me and their prices are pretty compared to Trulieve. 10/10 recommended and I will be back.read more
Bringing in more varieties of flower in affordable price ranges. The staff is professional and friendly. Corporate… needs to work on keeping the good employees.read more
Surterra is a last resort for me, primarily due to cost. They seem to have more flower options now. Really like the… staff… professional and friendly.read more
This is the first place I went after receiving my MM card.The young lady was very helpful explaining the ratio of CBC… to thc,also dosage etcétera: the prices are reasonable, none of the stuff is cheap but that’s to be expectedread more
I went to the Orange Park store this morning for the first time and Lamar helped me acquire my medicine. He was very… informative, kind and he answered all of the questions I had as a new card holder. The store is very feng shui and the other associate that was there was also very kind but I did not get her name. I highly recommend this store to everyone.read more
Best dispensary in Jax! The concentrates (blackjack and tillamook and grand daddy) purp are the bomb! Gdp and Gg4 are… the best strains for flour in my opinion! They always have the fire! The whole staff is friendly, amazing and knowledgeable! Surterra the best kept secret in Florida cannabis!read more
Lamar was extremely kind and patient He educated me on the different types of cannabis that are best for my needs. I… appreciate him, and the entire staff, as this is all overwhelming to me. 💚read more
On Monday morning I received a text from Suterra with a promotion offering two free vape pens with a $250 order or 1… vape pen with a $175 order. Wanting to take advantage of the offer I got on-line. The Suterra web site usable if rather cumbersome. Having to click “explore” to see what is in stock or the price until is a big time waster (I would hire new programmers and check out the competition.) I didnoticed that the flower stated “2 units per customer per day” not being sure exactly what it meant (a close by competitor limit is 2 per strains) I order two eighths of two different strains to check if the site would take it. When the web site took my order I assumed (you know what happens when you assume) it was per strain and proceeded to add some vapes and a concentrate to reach the $250. I soon receive an e-mail showing my order as I placed it stating that it would be ready in 30 minutes and that I had to pick it up by 6:45 or it would be cancelled (competitors offer 24 hrs.) Upon arrival my order on their screen showed a single eighth of each strain. It mattered not that my e-mail showed my correct order. I was then ask to wait while other customers were waited on. After several minutes what a manager, I think, appeared and after explaining the situation I was told I could only get 2 eighths per day regardless of what he web site said. As I was about to walk out the manger said something that I interpreted as good customer service to allow the order this time since it was their web site error, but to “remember next time”. When I got back to the register I was once again told I could only get one eighth of each. I once again spoke to the manager with no satisfaction. Not only could Suttera improve their web site they could also improve their training. Someone needs to explain to the Orange Park manager that is better to allow an exception when the misunderstanding is cause by the company than to completely lose a good customer. Also, Truelieve sells the ground flower for $25 a quarter not $50 and I just picked up 4 today.read more
Second time here.Both times I’ve had great help from the young man working counter..both times the young lady working… has the worst customer service..no smile,no extra effort to act like she likes being there..wow..Loosin up girl..act like you enjoy what you do…I appreciate you being there for sure…Other than that…♡ the placeread more
Does not stand by their product… disabled veteran/arthritis patient, cannot break apart shatter as it is served like… a Hershey kiss in a Reese’s paper cup…. tried exchanging for soft wax told no exchange policy for unusable medicine…read more
The Surterra staff in Jacksonville is courteous and customer focused. I do have issues with their disposable pens, as… 9 have quit on me with over half the product left in them. I cannot get credit because they have not been returned in the 90 day time frame. Very disappointed, and expensive!read more
My first visit to Surterra was a great experience. Everyone there was very friendly and even offered me and my friends… water while we were waiting! Keven talked to me and he was extremely helpful and informative. Any questions I had, he gave detailed answers to and was able to give good suggestions and helped find the right things that were beneficial to me! Thanks!read more
Amazing staff and dispensary, Kevin handled my order and educated me and my fiance on all aspects of our products I… will definitely be coming back. Thank you Surterra for putting patients first like it should be.Update: just medicated and the product is amazing, I love you Surterra 😍😍😍😁read more
This is the first dispensary I went to. It is a really nice set up and the flyers and brochures they have are really… helpful to explain it if you have never been before and don’t know what you’re doing. The staff was also helpful and took a lot of time answering my questions. I came home with just the right combination of product to try and I feel like it’s high-quality, safe product. I had a really good first experience here. Ask for Noel.read more
This is probably one of my favorite dispensaries. The prices are pretty good and they have great new customer… discounts! They don’t have any individual flower products yet just pre rolled which was disappointing so unfortunately it wasn’t a one stop shop like I hoped but I picked up a new product (a disposable vape pen). Out of all of the dispensaries I liked that when choosing a vape cartridge we didn’t have a menu of a thousand choices, it was very simple by level of THC you wanted.The environment was also very calming. I felt like I was in a spa as opposed to some of the others where they are so secure and scary and the “guards” are armed! But this isn’t to say the place isn’t safe or can be taken advantage of (so don’t take my post on vain), the product is securely in the back as opposed to near the registers. They bring it out to you in a little discreet bag.read more
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an… accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!read more
Antion called this morning and stated he would be in my area on or around 12:30. Right on time and that is an… accomplishment seeing how Antion and Patty was coming from Jacksonville down Blanding by the Mall the day before Easter.! Antoin was very professional and POLITE. He greeted me with respect and thanked my for my order. He even gave me a bag of little goodies like a lanyard and a stress ball. He asked if I had any questions and then helped me understand my purchases and went over the use of the pen again. I am so thankful for delivery services as I hate to drive down Blanding. This was my first purchase and with customer service like Antion gives I am sure it will not be my last!read more