Surterra Dispensary in Orlando, FL
Based on 457 reviews
Chris B.
1711283127
This was my first visit to a dispensary and I had questions. Fortunately the staff was very knowledgeable and made some recommendations based on what I was looking for. Very quick and easy process and great weekly specials too.
Christian K.
1704295395
Terrible embarrassing experience. States they take debit but charge a 3$ fee. Ok. Then they charge an additional 2$? To round my total up what is going on? An 8.40c transaction cost me 13$? I left with no smoke. Terrible.
R
1702856551
Great product, great staff, and friendly energy every time I come in here. Banana Soda has been one of my favorite strains all year, and the variety of ratio products are unmatched. 💪
Kat S.
1696033436
Rosa was really helpful when I had an issue with my account. She fixed it for me quickly and I got to leave with all the products I ordered. She's also so delightfully pleasant I don't even need the flower anymore! She put me in a great mood! Thank you Rosa!!
Joel D.
1696022999
Rosa, Sasha, Cole and Daniela were fantastic. Excellent product Excellent service. 1 complaint.. I wasn't allowed to tip my Budtender.. that needs to be fixed!!
A C
1695934390
I got a lg vape yesterday, it leaked into my purse. I call support, they tell me oh well. I go this doesn't happen with other dispensaries and she informed me this is a "known issue". So my advice is don't buy these vapes they're defective.
John R.
1689876305
I been coming here for over 3 years. My favorite person there was Madison but she moved... since then Mac, Kurt, and Cole always take care of me. Everyone there knows what is up. Awesome place. Thank you so much.
LONNIE G.
1681324077
Every time I visit I'm always greeted with a smile. The staff are very knowledgeable and nice. One of my favorite locations to shop keep up the good work everyone 3 thumbs up.👍👍👍
Chuck D.
1680261189
Staff is nice however- website lacks ability to let customers know when a product is out of stock. It allows you to add to cart but customer only finds out you did not get the product when you show up to pick up. This has happened multiple times to me.I place an order then show JP to find only half my order is filled. It’s very disappointing. Surterra should advise of this during the check out flow or contact the customer when attempting to fill the order. This would save disappointment or wasted trips.
Caster C.
1679016284
Omg Vickee is amazing at her job very knowledgeable, has a lot of patience and always looking to go above and beyond.The rest of the staff is great too and Ruby the Manger is amazing in managing the the store and the events she put on in the past been amazing as well.Thank you all for you services and keep up the great work.
Elizabeth H.
1677729105
I love this location because of the people that work there. They’re friendly, efficient, and very knowledgeable about their products. I ordered online & was able to pick it up within 30 minutes.
Bill M.
1676759372
Watch out for the new gels if you're not one to eat just anything from the candy department. They don't digest well and there seems to be a waxy substance while chewing. So at the same time the chews from here are some of the most amazing flavorful types, they taste like jelly so I eat them most of all the eddies. Tangerine or mixed berry chews...mmm
Natalie R.
1671118254
Employee’s are amazing and it’s always a quick and easy time in here, Don is great and went above and beyond! Surterra has sales almost daily! I always have a great time going in and out of surterra. This time Emily and Malcolm helped me terrifically and I left happy.
Roly H.
1670945317
Went in yesterday to use my 2nd discount (40%) and was told im not allowed to use it anymore. Ive been in the store 5 times but everytime i go in they have the 40% off the whole menu… Never have i ever redeemed the 40% 2nd purchase off full price to start, The other day i went a cashier told me that i can use the stores sale of 40% instead of the patient discount. Im told its “Company Policy” but how does that make sense when they havent let me use the 40% Now i cant use it? Wont be going in anymore, Staff doesnt know what they are talking about half the time, they all look miserable everytime i walk in especially for “Daniela” The rosin is very very mid, The edibles are horrible. Sunnyside all the way 👍🏼
DIDI R.
1669992481
Best dispensary around FL. Friendly staff, friendly people around. AWESOME deals and quality doesn’t disappoint. Definitely 5 starts.
Nata G.
1669486478
First time there for the Black Friday deals and it was a great and quick experience thanks to the 3 ladies there, one of them being Emm. Will definitely be coming back to use my 40%! Thank you!
Brian M.
1668883844
Normal check in process. First time patient discount is 60% off max $250. Must be used on your first purchase, as they will not allow you to bank it.Already knew what I wanted based on reviews. Budtender took my order right at the check in desk. Pretty good product, nice glass jar packaging.Only had one COA available out of three, but their website made it simple to look up. Would be nice to have access before purchasing.Always have sales running. Right now (11/18/22) they are having a promotion where you download the app and enable push notifications. They give you a free product (anything) with no purchase necessary before December 02A lot of competition around, but it seems like surterra is trying to stay relevant.
Jean G.
1667870939
Ray and Charlene were very welcoming and kind! She even pronounced my name Correctly! 5☆ Daniela is absolutely the best hands down!!
Jason H.
1667442627
Great Company and Product, the staff are very professional and the company gives Veteran discount 👍
Victor Yulian V.
1667139592
Compared to the other dispensaries in the area, they have one of the best pricing for quality available. Staff are always super nice and welcoming. Waiting area is a bit cramped but it is a rather small building.
katelynn W.
1658537400
Ray knows a thing or two about customer service. Very pleasant MMJ buying experience!!
Ashley D.
1657065311
Rosa and her team are amazing! So welcoming and incredibly knowledgeable.
Jean G.
1655727525
Ray and Charlene were very welcoming and kind! She even pronounced my name Correctly! 5☆
Shawn E.
1655492929
I have had the best experiences going into this location. Staff is friendly and quick. The product is always great, why I chose them over the others. Best Shatter and concentrates around! Always seem to have a sale going on, or some savings to be had.
J R
1654281396
I’ve been using multiple dispensaries since they opened in Orlando. Surterra is hands down the best. Easiest to work with. Placed an order this morning and it was delivered the same day. If you have questions you can easily get ahold of someone. The people are always nice and efficient. You also don’t feel pressured into anything. Some places you walk in and it’s a constant sales pitch.
lori B.
1654037521
SUPER helpful, if you want a personalized experience this is definitely the best MMTC for that and various options
Jerry E
1650492166
Lackluster customer service. This dispensary took an order from me via their website and notified me later the same day my order was ready for pickup. Upon arrival, I was informed an item was removed from my order due to lack of available dispensation on a prescription I haven’t even used yet. When that was found to be an error on their part, I was then informed the product that was removed from my order was no longer available.I contacted customer care, who informed me I was lied to at the dispensary and that the item was out of stock when they tried to fill the order.So, who’s lying? Why don’t you call patients when there are order issues like other dispensaries do? Hope whoever gets the rest of my order and anything I would have purchased from Surterra in the future enjoys it as this will my last time ordering with Surterra!
Ricardo Z.
1647441340
They have great service and have a wonderful selection of products. Only wish there were more stores. Hopefully one can be in kissimmee?
Pam D.
1644608439
I went in for the first time today. Crissy helped me and did a wonderful job explaining all my options. I'm very glad I chose Suterra to start my Medical Marijuana journey .I go in regularly now and also get delivery. They always do an awesome job.
J V
1642773599
Placed an online order before the store opened for an item that was in stock. Went to pick up when I was notified it was ready and was told that they were out of the item I ordered because they had walk ins all day. So who gets priority? Online orders placed first thing in the morning or people just walking in throughout the day? Please try to have a working system that is implemented with fidelity. Disappointed in Suterra.
Daniel L.
1641571770
Emily and Cole made this experience super easy and pleasant especially since it was my first time! Highly recommend
Andrea F.
1641172416
I wish they had a better website, products are ok.
Denver D.
1640379512
Friendly knowledgeable staff. Good first time customer deals, check them out if you ever get a chance.
Matthew P.
1640292327
Malcolm is always the guy Who will consistently go out of his way to help you. He is a true professional and I hope he gets the recognition he deserves!
Xavier C.
1639345788
Wonderful experience at the Surterra Orlando Wellness Center! First-time customer, and the whole staff there was friendly and knowledgeable. Vanessa and Caitlyn, especially, went the extra mile to explain all the differences and recommended uses of anything I was unfamiliar with or that my doctor and I just hadn’t had a chance to discuss yet. Looking forward to many more visits and a newly-normalized life thanks to these products.
Adi M.
1638036395
Love this Surterra location and all the products they carry. Particularly Heights milk chocolate bars, and Float Hover balancing cartridges. The customer service experience, at this location, is unparalleled. Thank you, Malcom, for your insightful guidance. I wish you and the amazing Surterra SoDo team a wonderful holiday season. 🙌🏽 💫
Jennifer A.
1637368914
Love this place! The youngins that were on shift today were very educational. I had the pleasure of working with John. Thank you!
nigel S.
1636345781
Surterra is 10/10! Just when you’ve have a bad day, you get home to see you have no product! With surterra being conveniently located in the downtown area, you’ll be greeted with the best customer service and the most full spectrum products! Shout out to Ruby!
Justin D.
1634500851
This is the only dispensary I go to for my medicine! They’re always so friendly and have a ton of selections. Rubie, Emily and Vanessa are always a pleasure and so helpful! I highly recommend Surterra Orlando!
Jennifer G.
1631285568
I went to Surterra after a nurse (caregiver) in my doctors office told me about it and their pain products. I ordered online and it was ready in no time!What an awesome surprise when I got there- as a first time shopper I was given a SIXTY percent discount!! Rubie could not have been kinder. She knew I’d hadn’t been there before and took the time to point out some notable things with the products I ordered. Malcom greeted me and others with welcoming professionalism. So far… I’m very optimistic about the balm and the drops! Looking forward to the next experience.
April R.
1627328043
This place is always friendly, respectable and very helpful people. They are very patient with you. And help you find the best quality and strain . Trust me, you will not leave unpleasant. MS. RUBIE is so awesome
C. H.
1596995323
Their pick up process is Ridiculous!!!! You can place a order online the night before & receive confirmation that your order is ready for pick up & get there & still have to wait an hour. What's the point really & how long does it really take to package it I only go there now if I can't locate anywhere else.
Benjamin F.
1596126057
I placed an order at 7:49pm and received an email confirmation that stated that orders received after 6:30 p.m. would be ready the following day. Well, I arrived today, the following day, at noon and was told that my order was canceled. They had no reason why and doubted I placed an order at the right place until I show them the email.They no longer had what I ordered in stock which is majorly disappointing. I received an email said that they order was confirmed and will be ready the following day and drove 40 minutes to get here.I asked about some sort of credit or discount because of their screw up and was told no, sorry there is nothing I can do. Poor customer service and truthfully poor products. I was foing to give them one more try, but never again after today.
Sasha K
1593107025
Honestly used to enjoy this dispensary, but more times then not things are way out of order. After my experience today I’m hesitant whether to go back here. There was no social distancing, about 12 people crammed into a tiny space. A woman was even served who refused to put on a mask. This is a medical dispensary and a lot of us are high risk, and I don’t think that they should be even allowing as many people as they have into the store at once. I’ve spent a lot of money here and have turned a blind eye in the past, but it’s more of a hassle than anything now, and I feel unsafe and really frustrated with the lack of communication.
Lily
1592278600
Probably the worst Dispensary I've been to yet. Joints were WAY too tightly packed. Had to unwrap every one of them. Loose flower is okay but I need at least 2 bowls minimum to get any effects. Definitely will not be returning.
Yesely G.
1590954457
Had to come back and change my review...best place ever! Not only are you able to get what you need, the place itself is a place of tranquility, peace and just chill... Amazing staff, fully stocked with everything you need... The place to go!!!
Jesse S.
1589759473
Great staff, great product. Was in and out with pick up, they were also very helpful even with everything going on. Thank you, and I will be back!
kenny T.
1588783599
Suggestion- stop giving people time estimates. I’ve came here on numerous occasions and they tell me it’s a 10 min wait only to sit an hour. Just me you will have me in as soon as possible! I’m not even in a rush. From a consumer standpoint I just like transparency. Thanks
Tony S.
1587555788
Great Experience! Surterra blew me away with several things. First the customer service, being a first time customer I was unsure if I did the online ordering right so I called the store. I talked with I believe her name was Brianna she explained everything super clearly & was very nice. Later I went to the store to grab my purchase. The two gentlemen that were there at the time were very nice. The whole process took like 5 min so no hassle at all. Last the products. I am blown away with my purchase I got myakka native in the ground flower and the granddaddy purple distillent. Both amazing quality and fair pricing! I'll definitely be back!
Jeremy P.
1583954348
I've been coming here for a while now and cant say I'm super impressed. Having worked in the cannabis industry the flower products leave a little more to be desired. That said, they have some of the most affordable prices for whole flower in Central Florida currently. The storefront is nice and clean, the bathroom is always put of service, and the staff is not always welcoming. At times my husband and I get started at as if we dont belong - J. Reagan one of the cashiers in particular makes me feel very unsettled... I save my visits for Surterra when I am looking for a quick deal, but not for my regular purchases.
Sprinxx S.
1582649832
I just want to say that Christina at this location in Winter Haven was the absolute best! She was extremely knowledgeable and showed a great amount of kindness. As a first time customer I was thoroughly impressed. Loved the interior design of this places as well. Would also like to thank Amanda and Joe for helping us even though they were just about to close for the day.
Passion S.
1582312837
Love the Coral Reef Vape & tincture oils. However, the FLOAT FLOWER gets 2 stars, it was crunchy BOTH times I purchased. And, I didn’t like The way it burned. Had me coughing and throat burning a little. I prefer a flower that’s a smoother intake. Totally Love the staff, they are all very educated in informing to any question I may have and I notice of other clients as well. I don’t like the inconvenience of not being able to use a debit or credit card. And that “CanPay” app they promote, took me a week to be verified.
J F.
1577688845
Today was my first visit to Surterra the staff was amazing I forgot the persons name who showed me around but she was extremely knowledgeable and I could tell she cared I ended up leaving with a disposable pm pen and some flower. The flower , I was not impressed with. The 8th is almost gone already , the taste was not there and the effects were minimal for me the only thing I liked was the price point. I hope to see the bud get better but other then that I love the environment. parking is limited though luckily it was slow when I went.
VanChosin
1575998037
Staff are Great! Vape products are great! Location could be in a better spot. Float flower could be manicured better.. don’t appreciate leaves on my medicine. And I also don’t like it burning black. Float flower gets 2 stars. Would be more if it looked as advertised all the way through. Price is great though. Just clean up the final product and flush it better and you got gold! Staff - 5 ⭐️ ‘s all day long! Thanks again,SGT V
Angela M
1575547901
The staff here are so kind, helpful, and well versed in their products. The store is clean and pleasantly laid out. They care about product quality and consistency and seem to be run quite professionally. Parking can be confusing.
Douglas G.
1568377530
Surterra is amazing from their products to their staff. Very professional and extremely knowledgeable. They do cater to the older crowd and pre-rolls from Florida's Finest are now available. The only reason I score Surterra at a 4 star is for their lack of a loyalty program. I would definitely return more if that was an available option. With that being said the AM Revive pen to me is one of my favorite products from Surterra. I HIGHLY recommend for morning activities. It's a sunshine burst of mental refreshment. I only wish it was offered in a tincture. Thank you Surterra for my well being.
Douglas G.
1568377526
Surterra is amazing from their products to their staff. Very professional and extremely knowledgeable. They do cater to the older crowd and pre-rolls from Florida's Finest are now available. The only reason I score Surterra at a 4 star is for their lack of a loyalty program. I would definitely return more if that was an available option. With that being said the AM Revive pen to me is one of my favorite products from Surterra. I HIGHLY recommend for morning activities. It's a sunshine burst of mental refreshment. I only wish it was offered in a tincture. Thank you Surterra for my well being.
Patricia P
1545876065
Excellent customer service. Knowledgable and friendly staff. Nice lobby decor.
Patricia P
1545855228
Excellent customer service. Knowledgable and friendly staff. Nice lobby decor.
1743 S Orange Ave
Orlando, FL 32806
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Payment Methods:
Cash Only
ATM Available On Site
Dispensaries Nearby
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Surterra Deals and Discounts
Everyday Discounts
New Patient
60% OFF
- Get 60% off of your first purchase.
- NO minimum purchase required.
Second Trip
20% OFF
- Get 20% off of your second purchase.
- NO minimum purchase required!
- Whole flower products not eligible for discount.
Veterans Discount
15% OFF
- This discount can extend to a dependent family member.
- Whole flower products are not eligible for discount.
Pediatrics Discount
20% OFF
- Whole flower products are not eligible for discount.
ABOUT THIS DISPENSARY
Surterra, located at 1743 S Orange Ave in Orlando, is open to serve the cannabis community of almost a million active medical marijuana card holders in Florida.
Medical: Yes
Recreational: No
Delivery: Yes
Delivery Fee: Free Delivery for orders over $150, and $25 delivery fee on all other orders.
License Number: MMTC-2015-0004
Before this dispensary could open, it was licensed by the Office of Medical Marijuana Use (OMMU). In the state of Florida, dispensaries are officially referred to as medical marijuana treatment centers (MMTCs).
Surterra is vertically integrated, as are the rest of the MMTC’s. Being vertically integrated means they oversee the entire process from seed to sale. Surterra grows their own cannabis plants from seed or cuttings, harvests, processes into a variety of products, packages and distributes within their own network.
Product types and availability can vary from store menu to store menu, depending on demand. If Surterra in Orlando does not have what you are looking for, there is no legal obligation to stick to a single brand. Your medical marijuana card is universally accepted at any dispensary in Florida.
Purchasing Marijuana Products at Surterra
During your first visit, you’ll be required to complete intake forms. This lets the dispensary staff confirm your patient status and see what you were allotted by your medical marijuana doctor.
Upon arrival at this dispensary, you’ll enter a designated waiting area before going into the retail area with staff. The dispensary staff work with you to explain all of the cannabis products available. Budtenders will make recommendations that are based on your doctor’s recommendation.
Preparation Helps: See what’s available ahead of time. If Surterra in Orlando online menu is available on our site, this is the best way to see the different product options before visiting the dispensary. If enabled, after finding the right products you desire, reserve your order on our e-commerce platform.
Various delivery methods of the different cannabinoids have been approved by the DOH, including edibles, inhalation, oral, sublingual, topical, traditional flower and even suppositories. If you have an active medical card, you can pick from a wide array of cannabis products. There is no obligation to buy your entire milligram limit at once; instead, you can purchase less if you so desire and then buy more during another visit or at another dispensary. It’s important to find what works for you.
Low tetrahydrocannabinol (THC) cannabis with higher CBD products are available to patients as well who prefer the non-euphoric effect.
Contact the dispensary if you encounter product-related issues or problems. Surterra has a policy & procedure for this.
Please enjoy the menu products from this dispensary responsibly!
To stay up to date, sign up to our newsletter below to receive our MMJ Updates as well as discounts & specials as they arrive.
What People Are Saying
Based on 457 reviews
Chris B.
1711283127
This was my first visit to a dispensary and I had questions. Fortunately the staff was very knowledgeable and made some recommendations based on what I was looking for. Very quick and easy process and great weekly specials too.
Christian K.
1704295395
Terrible embarrassing experience. States they take debit but charge a 3$ fee. Ok. Then they charge an additional 2$? To round my total up what is going on? An 8.40c transaction cost me 13$? I left with no smoke. Terrible.
R
1702856551
Great product, great staff, and friendly energy every time I come in here. Banana Soda has been one of my favorite strains all year, and the variety of ratio products are unmatched. 💪
Kat S.
1696033436
Rosa was really helpful when I had an issue with my account. She fixed it for me quickly and I got to leave with all the products I ordered. She's also so delightfully pleasant I don't even need the flower anymore! She put me in a great mood! Thank you Rosa!!
Joel D.
1696022999
Rosa, Sasha, Cole and Daniela were fantastic. Excellent product Excellent service. 1 complaint.. I wasn't allowed to tip my Budtender.. that needs to be fixed!!
A C
1695934390
I got a lg vape yesterday, it leaked into my purse. I call support, they tell me oh well. I go this doesn't happen with other dispensaries and she informed me this is a "known issue". So my advice is don't buy these vapes they're defective.
John R.
1689876305
I been coming here for over 3 years. My favorite person there was Madison but she moved... since then Mac, Kurt, and Cole always take care of me. Everyone there knows what is up. Awesome place. Thank you so much.
LONNIE G.
1681324077
Every time I visit I'm always greeted with a smile. The staff are very knowledgeable and nice. One of my favorite locations to shop keep up the good work everyone 3 thumbs up.👍👍👍
Chuck D.
1680261189
Staff is nice however- website lacks ability to let customers know when a product is out of stock. It allows you to add to cart but customer only finds out you did not get the product when you show up to pick up. This has happened multiple times to me.I place an order then show JP to find only half my order is filled. It’s very disappointing. Surterra should advise of this during the check out flow or contact the customer when attempting to fill the order. This would save disappointment or wasted trips.
Caster C.
1679016284
Omg Vickee is amazing at her job very knowledgeable, has a lot of patience and always looking to go above and beyond.The rest of the staff is great too and Ruby the Manger is amazing in managing the the store and the events she put on in the past been amazing as well.Thank you all for you services and keep up the great work.
Elizabeth H.
1677729105
I love this location because of the people that work there. They’re friendly, efficient, and very knowledgeable about their products. I ordered online & was able to pick it up within 30 minutes.
Bill M.
1676759372
Watch out for the new gels if you're not one to eat just anything from the candy department. They don't digest well and there seems to be a waxy substance while chewing. So at the same time the chews from here are some of the most amazing flavorful types, they taste like jelly so I eat them most of all the eddies. Tangerine or mixed berry chews...mmm
Natalie R.
1671118254
Employee’s are amazing and it’s always a quick and easy time in here, Don is great and went above and beyond! Surterra has sales almost daily! I always have a great time going in and out of surterra. This time Emily and Malcolm helped me terrifically and I left happy.
Roly H.
1670945317
Went in yesterday to use my 2nd discount (40%) and was told im not allowed to use it anymore. Ive been in the store 5 times but everytime i go in they have the 40% off the whole menu… Never have i ever redeemed the 40% 2nd purchase off full price to start, The other day i went a cashier told me that i can use the stores sale of 40% instead of the patient discount. Im told its “Company Policy” but how does that make sense when they havent let me use the 40% Now i cant use it? Wont be going in anymore, Staff doesnt know what they are talking about half the time, they all look miserable everytime i walk in especially for “Daniela” The rosin is very very mid, The edibles are horrible. Sunnyside all the way 👍🏼
DIDI R.
1669992481
Best dispensary around FL. Friendly staff, friendly people around. AWESOME deals and quality doesn’t disappoint. Definitely 5 starts.
Nata G.
1669486478
First time there for the Black Friday deals and it was a great and quick experience thanks to the 3 ladies there, one of them being Emm. Will definitely be coming back to use my 40%! Thank you!
Brian M.
1668883844
Normal check in process. First time patient discount is 60% off max $250. Must be used on your first purchase, as they will not allow you to bank it.Already knew what I wanted based on reviews. Budtender took my order right at the check in desk. Pretty good product, nice glass jar packaging.Only had one COA available out of three, but their website made it simple to look up. Would be nice to have access before purchasing.Always have sales running. Right now (11/18/22) they are having a promotion where you download the app and enable push notifications. They give you a free product (anything) with no purchase necessary before December 02A lot of competition around, but it seems like surterra is trying to stay relevant.
Jean G.
1667870939
Ray and Charlene were very welcoming and kind! She even pronounced my name Correctly! 5☆ Daniela is absolutely the best hands down!!
Jason H.
1667442627
Great Company and Product, the staff are very professional and the company gives Veteran discount 👍
Victor Yulian V.
1667139592
Compared to the other dispensaries in the area, they have one of the best pricing for quality available. Staff are always super nice and welcoming. Waiting area is a bit cramped but it is a rather small building.
katelynn W.
1658537400
Ray knows a thing or two about customer service. Very pleasant MMJ buying experience!!
Ashley D.
1657065311
Rosa and her team are amazing! So welcoming and incredibly knowledgeable.
Jean G.
1655727525
Ray and Charlene were very welcoming and kind! She even pronounced my name Correctly! 5☆
Shawn E.
1655492929
I have had the best experiences going into this location. Staff is friendly and quick. The product is always great, why I chose them over the others. Best Shatter and concentrates around! Always seem to have a sale going on, or some savings to be had.
J R
1654281396
I’ve been using multiple dispensaries since they opened in Orlando. Surterra is hands down the best. Easiest to work with. Placed an order this morning and it was delivered the same day. If you have questions you can easily get ahold of someone. The people are always nice and efficient. You also don’t feel pressured into anything. Some places you walk in and it’s a constant sales pitch.
lori B.
1654037521
SUPER helpful, if you want a personalized experience this is definitely the best MMTC for that and various options
Jerry E
1650492166
Lackluster customer service. This dispensary took an order from me via their website and notified me later the same day my order was ready for pickup. Upon arrival, I was informed an item was removed from my order due to lack of available dispensation on a prescription I haven’t even used yet. When that was found to be an error on their part, I was then informed the product that was removed from my order was no longer available.I contacted customer care, who informed me I was lied to at the dispensary and that the item was out of stock when they tried to fill the order.So, who’s lying? Why don’t you call patients when there are order issues like other dispensaries do? Hope whoever gets the rest of my order and anything I would have purchased from Surterra in the future enjoys it as this will my last time ordering with Surterra!
Ricardo Z.
1647441340
They have great service and have a wonderful selection of products. Only wish there were more stores. Hopefully one can be in kissimmee?
Pam D.
1644608439
I went in for the first time today. Crissy helped me and did a wonderful job explaining all my options. I'm very glad I chose Suterra to start my Medical Marijuana journey .I go in regularly now and also get delivery. They always do an awesome job.
J V
1642773599
Placed an online order before the store opened for an item that was in stock. Went to pick up when I was notified it was ready and was told that they were out of the item I ordered because they had walk ins all day. So who gets priority? Online orders placed first thing in the morning or people just walking in throughout the day? Please try to have a working system that is implemented with fidelity. Disappointed in Suterra.
Daniel L.
1641571770
Emily and Cole made this experience super easy and pleasant especially since it was my first time! Highly recommend
Andrea F.
1641172416
I wish they had a better website, products are ok.
Denver D.
1640379512
Friendly knowledgeable staff. Good first time customer deals, check them out if you ever get a chance.
Matthew P.
1640292327
Malcolm is always the guy Who will consistently go out of his way to help you. He is a true professional and I hope he gets the recognition he deserves!
Xavier C.
1639345788
Wonderful experience at the Surterra Orlando Wellness Center! First-time customer, and the whole staff there was friendly and knowledgeable. Vanessa and Caitlyn, especially, went the extra mile to explain all the differences and recommended uses of anything I was unfamiliar with or that my doctor and I just hadn’t had a chance to discuss yet. Looking forward to many more visits and a newly-normalized life thanks to these products.
Adi M.
1638036395
Love this Surterra location and all the products they carry. Particularly Heights milk chocolate bars, and Float Hover balancing cartridges. The customer service experience, at this location, is unparalleled. Thank you, Malcom, for your insightful guidance. I wish you and the amazing Surterra SoDo team a wonderful holiday season. 🙌🏽 💫
Jennifer A.
1637368914
Love this place! The youngins that were on shift today were very educational. I had the pleasure of working with John. Thank you!
nigel S.
1636345781
Surterra is 10/10! Just when you’ve have a bad day, you get home to see you have no product! With surterra being conveniently located in the downtown area, you’ll be greeted with the best customer service and the most full spectrum products! Shout out to Ruby!
Justin D.
1634500851
This is the only dispensary I go to for my medicine! They’re always so friendly and have a ton of selections. Rubie, Emily and Vanessa are always a pleasure and so helpful! I highly recommend Surterra Orlando!
Jennifer G.
1631285568
I went to Surterra after a nurse (caregiver) in my doctors office told me about it and their pain products. I ordered online and it was ready in no time!What an awesome surprise when I got there- as a first time shopper I was given a SIXTY percent discount!! Rubie could not have been kinder. She knew I’d hadn’t been there before and took the time to point out some notable things with the products I ordered. Malcom greeted me and others with welcoming professionalism. So far… I’m very optimistic about the balm and the drops! Looking forward to the next experience.
April R.
1627328043
This place is always friendly, respectable and very helpful people. They are very patient with you. And help you find the best quality and strain . Trust me, you will not leave unpleasant. MS. RUBIE is so awesome
C. H.
1596995323
Their pick up process is Ridiculous!!!! You can place a order online the night before & receive confirmation that your order is ready for pick up & get there & still have to wait an hour. What's the point really & how long does it really take to package it I only go there now if I can't locate anywhere else.
Benjamin F.
1596126057
I placed an order at 7:49pm and received an email confirmation that stated that orders received after 6:30 p.m. would be ready the following day. Well, I arrived today, the following day, at noon and was told that my order was canceled. They had no reason why and doubted I placed an order at the right place until I show them the email.They no longer had what I ordered in stock which is majorly disappointing. I received an email said that they order was confirmed and will be ready the following day and drove 40 minutes to get here.I asked about some sort of credit or discount because of their screw up and was told no, sorry there is nothing I can do. Poor customer service and truthfully poor products. I was foing to give them one more try, but never again after today.
Sasha K
1593107025
Honestly used to enjoy this dispensary, but more times then not things are way out of order. After my experience today I’m hesitant whether to go back here. There was no social distancing, about 12 people crammed into a tiny space. A woman was even served who refused to put on a mask. This is a medical dispensary and a lot of us are high risk, and I don’t think that they should be even allowing as many people as they have into the store at once. I’ve spent a lot of money here and have turned a blind eye in the past, but it’s more of a hassle than anything now, and I feel unsafe and really frustrated with the lack of communication.
Lily
1592278600
Probably the worst Dispensary I've been to yet. Joints were WAY too tightly packed. Had to unwrap every one of them. Loose flower is okay but I need at least 2 bowls minimum to get any effects. Definitely will not be returning.
Yesely G.
1590954457
Had to come back and change my review...best place ever! Not only are you able to get what you need, the place itself is a place of tranquility, peace and just chill... Amazing staff, fully stocked with everything you need... The place to go!!!
Jesse S.
1589759473
Great staff, great product. Was in and out with pick up, they were also very helpful even with everything going on. Thank you, and I will be back!
kenny T.
1588783599
Suggestion- stop giving people time estimates. I’ve came here on numerous occasions and they tell me it’s a 10 min wait only to sit an hour. Just me you will have me in as soon as possible! I’m not even in a rush. From a consumer standpoint I just like transparency. Thanks
Tony S.
1587555788
Great Experience! Surterra blew me away with several things. First the customer service, being a first time customer I was unsure if I did the online ordering right so I called the store. I talked with I believe her name was Brianna she explained everything super clearly & was very nice. Later I went to the store to grab my purchase. The two gentlemen that were there at the time were very nice. The whole process took like 5 min so no hassle at all. Last the products. I am blown away with my purchase I got myakka native in the ground flower and the granddaddy purple distillent. Both amazing quality and fair pricing! I'll definitely be back!
Jeremy P.
1583954348
I've been coming here for a while now and cant say I'm super impressed. Having worked in the cannabis industry the flower products leave a little more to be desired. That said, they have some of the most affordable prices for whole flower in Central Florida currently. The storefront is nice and clean, the bathroom is always put of service, and the staff is not always welcoming. At times my husband and I get started at as if we dont belong - J. Reagan one of the cashiers in particular makes me feel very unsettled... I save my visits for Surterra when I am looking for a quick deal, but not for my regular purchases.
Sprinxx S.
1582649832
I just want to say that Christina at this location in Winter Haven was the absolute best! She was extremely knowledgeable and showed a great amount of kindness. As a first time customer I was thoroughly impressed. Loved the interior design of this places as well. Would also like to thank Amanda and Joe for helping us even though they were just about to close for the day.
Passion S.
1582312837
Love the Coral Reef Vape & tincture oils. However, the FLOAT FLOWER gets 2 stars, it was crunchy BOTH times I purchased. And, I didn’t like The way it burned. Had me coughing and throat burning a little. I prefer a flower that’s a smoother intake. Totally Love the staff, they are all very educated in informing to any question I may have and I notice of other clients as well. I don’t like the inconvenience of not being able to use a debit or credit card. And that “CanPay” app they promote, took me a week to be verified.
J F.
1577688845
Today was my first visit to Surterra the staff was amazing I forgot the persons name who showed me around but she was extremely knowledgeable and I could tell she cared I ended up leaving with a disposable pm pen and some flower. The flower , I was not impressed with. The 8th is almost gone already , the taste was not there and the effects were minimal for me the only thing I liked was the price point. I hope to see the bud get better but other then that I love the environment. parking is limited though luckily it was slow when I went.
VanChosin
1575998037
Staff are Great! Vape products are great! Location could be in a better spot. Float flower could be manicured better.. don’t appreciate leaves on my medicine. And I also don’t like it burning black. Float flower gets 2 stars. Would be more if it looked as advertised all the way through. Price is great though. Just clean up the final product and flush it better and you got gold! Staff - 5 ⭐️ ‘s all day long! Thanks again,SGT V
Angela M
1575547901
The staff here are so kind, helpful, and well versed in their products. The store is clean and pleasantly laid out. They care about product quality and consistency and seem to be run quite professionally. Parking can be confusing.
Douglas G.
1568377530
Surterra is amazing from their products to their staff. Very professional and extremely knowledgeable. They do cater to the older crowd and pre-rolls from Florida's Finest are now available. The only reason I score Surterra at a 4 star is for their lack of a loyalty program. I would definitely return more if that was an available option. With that being said the AM Revive pen to me is one of my favorite products from Surterra. I HIGHLY recommend for morning activities. It's a sunshine burst of mental refreshment. I only wish it was offered in a tincture. Thank you Surterra for my well being.
Douglas G.
1568377526
Surterra is amazing from their products to their staff. Very professional and extremely knowledgeable. They do cater to the older crowd and pre-rolls from Florida's Finest are now available. The only reason I score Surterra at a 4 star is for their lack of a loyalty program. I would definitely return more if that was an available option. With that being said the AM Revive pen to me is one of my favorite products from Surterra. I HIGHLY recommend for morning activities. It's a sunshine burst of mental refreshment. I only wish it was offered in a tincture. Thank you Surterra for my well being.
Patricia P
1545876065
Excellent customer service. Knowledgable and friendly staff. Nice lobby decor.
Patricia P
1545855228
Excellent customer service. Knowledgable and friendly staff. Nice lobby decor.
